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Download Dell Precision 8F764 Installation guide
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Dell Precision⢠Workstations Setup and Quick Reference Guide w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2001â2002 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Computer Corporation; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. December 2002 P/N 8F764 Rev. A03 Contents Finding Information and Assistance . . . . . . . . . . . . . . . . . . . . . . . 5 Setting Up Your Mini-Tower Computer . . . . . . . . . . . . . . . . . . . . . 9 Dual Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Setting Up Your Small Desktop Computer . . . . . . . . . . . . . . . . . 19 Dual Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Safety FirstâFor You and Your Computer . . . . . . . . . . . . . . . . . 29 Opening the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Opening the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Inside Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Removing and Installing Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Adding Devices and Software . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Problems With Additional Devices and Software . . . . . . . . . . . . .34 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Using the Dell Precision ResourceCD . . . . . . . . . . . . . . . . . . . . . .40 When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . .40 Starting the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Messages and Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Contents 3 4 Contents Finding Information and Assistance The following table lists the resources that Dell provides as support tools. Additional resources may be shipped with your computer. What Are You Looking For? Find it Here ⢠⢠⢠⢠Drivers and Utilities CD (also known as the ResourceCD) A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation You can use this CD to access documentation, reinstall drivers, or run diagnostics tools. ⢠How to set up my computer ⢠Troubleshooting information ⢠Tools and utilities Setup and Quick Reference Guide Setup and Quick Reference Guide 5 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What Are You Looking For? Find it Here ⢠Express Service Code and Service Tag Number ⢠Microsoft® Windows® License Label Express Service Code and Product Key The labels are located on your computer under the front-panel door. ⢠How to reinstall my operating system Operating System CD and Installation Guide If you reinstall your operating system, use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer. 6 Setup and Quick Reference Guide 8F764eb3.fm Page 7 Monday, December 2, 2002 10:00 AM What Are You Looking For? Find it Here ⢠⢠⢠⢠Userâs Guide Icon How to remove and replace parts Technical specifications How to configure system settings How to troubleshoot and solve problems Depending on your operating system, double-click the Userâs Guides icon on your desktop or click the Start button and then click Help and Support to access the electronic documentation stored on your hard drive. ⢠Latest drivers for my computer ⢠Answers to technical service and support questions ⢠Online discussions with other users and technical support ⢠Documentation for my computer D e l l S u p p o r t W e b s i t e â support.dell.com ⢠⢠⢠⢠⢠⢠Dell Premier Support Website â premiersupport.dell.com Service call status Top technical issues for my computer Frequently asked questions File downloads Details on my computerâs configuration Service contract for my computer The Dell Support website provides several online tools, including: ⢠Knowledge Base â Hints, tips, and online courses ⢠Customer Forum â Online discussion with other Dell customers ⢠Upgrades â Upgrade information for components, such as memory, the hard drive, and the operating system ⢠Customer Care â Contact information, order status, warranty, and repair information ⢠Downloads â Drivers, patches, and software updates ⢠Reference â Computer documentation, product specifications, and white papers The Dell Premier Support website is customized for corporate, government, and education customers. This website may not be available in all regions. Setup and Quick Reference Guide 7 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What Are You Looking For? Find it Here ⢠System board connectors System Information Label ⢠Warranty Information Dell System Information Guide ⢠How to use Windows XP ⢠Documentation for my computer and devices Windows XP Help and Support Center 1 Click the Start button and then click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen. 8 Setup and Quick Reference Guide Setting Up Your Mini-Tower Computer You must complete all steps to properly set up your computer. M i n i -To w e r C o m p u t e r Fe a t u r e s NOTE: The numbers in the figures correspond to the setup tasks. 7 5 1 6 2 4 3 Setup and Quick Reference Guide 9 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Keyboard and Mouse Connect the keyboard and mouse as shown. Do not connect a Universal Serial Bus (USB) mouse or keyboard to the USB connectors on the front of the computer. NOTE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously. USB connectors (2) headphones/speakers connector 10 Setup and Quick Reference Guide 2 Network Adapter and Modem Insert the network cable, not the phone line, into the network connector. If you have an optional modem, connect the phone line to the modem. NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone communications can cause damage to the network adapter. NOTE: If your computer has a network expansion card installed, connect the network cable to the network card, not to the connector on the computer back panel. Setup and Quick Reference Guide 11 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Monitor Align and gently insert the monitor cable to avoid bending connector pins. Then tighten the thumbscrews on the cable connectors. Use the primary port if you are using one monitor with an optional dualmonitor card. NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA. 12 For setting up dual monitors, see "Dual Monitors" on page 18. Setup and Quick Reference Guide 4 Speakers Connect the speakers to the computer as shown on the instructions supplied with the speakers. NOTE: If your computer has an audio expansion card installed, connect external audio devices to the sound card, not to the connectors on the computer back panel. Setup and Quick Reference Guide 13 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Power Connection Plug in the computer and the monitor to their electrical outlets. 14 Setup and Quick Reference Guide 6 Power On Press the power button on your computer and monitor to turn them on. hard-drive access light power light Setup and Quick Reference Guide 15 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Operating System When you start the computer for the first time, a few system start-up messages may appear, including one that shows your Service Tag and Express Service Code. Your computer is preconfigured with the operating system already installed. Before turning on your computer for the first time, you must complete all the previous setup steps, connecting all devices for your computer. The initial setup of the operating system is automatic and may take several minutes. Additional setup time may be required, depending on your systemâs internal and external devices. Follow the operating system prompts to complete setup. You may be prompted to enter the Windows Product Key (also called the Product ID or COA) to complete the registration. You can find this above the service tag on your computer. NOTE: For more information on setting up the operating system, see the operating system installation guide. 16 For future reference, write the number below: Product Key (ID or COA): ________________________________________ Setup and Quick Reference Guide 8 Additional Devices and Software Before you install any devices or software that did not ship with your computer, read the documentation that came with the software or device or contact the vendor to verify that the software or device is compatible with your computer and operating system. See "Adding Devices and Software" on page 34. Congratulations! You have completed the setup for your computer. Setup and Quick Reference Guide 17 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dual Monitors NOTICE: Do not use any other cables or attach the monitor cable directly to the dual-monitor graphic card. NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA. The dual-monitor cable is color coded; the blue connector is for the primary monitor, and the black connector is for the secondary monitor. Attach the appropriate monitor cable to the dual-monitor cable. To enable dualmonitor support, both monitors must be attached when the computer starts. See "Frequently Asked Questions" on page 36 for more information. NOTE: A second monitor is optional and requires a multimonitor graphics adapter card. OR 18 Setup and Quick Reference Guide Setting Up Your Small Desktop Computer You must complete all steps to properly set up your computer. S m a l l D e s k t o p C o m p u t e r Fe a t u r e s NOTE: The numbers in the figures correspond to the setup tasks. 2 1 4 3 5 7 6 Setup and Quick Reference Guide 19 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Keyboard and Mouse Connect the keyboard and mouse as shown. Do not connect a USB mouse or keyboard to the USB connectors on the front of the computer. NOTE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously. headphone/speaker connector USB connectors (2) 20 Setup and Quick Reference Guide 2 Network Adapter and Modem Insert the network cable, not the phone line, into the network connector. If you have an optional modem, connect the phone line to the modem. NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone communications can cause damage to the network adapter. NOTE: If your computer has a network expansion card installed, connect the network cable to the network card, not to the connector on the computer back panel. Setup and Quick Reference Guide 21 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Monitor Align and gently insert the monitor cable to avoid bending connector pins. Then tighten the thumbscrews on the cable connectors. Use the primary port if you are using one monitor with an optional dualmonitor card. NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA. 22 For setting up dual monitors, see "Dual Monitors" on page 28. Setup and Quick Reference Guide 4 Speakers Connect the speakers to the computer as shown on the instructions supplied with the speakers. NOTE: If your computer has an audio expansion card installed, connect external audio devices to the sound card, not to the connectors on the computer back panel. Setup and Quick Reference Guide 23 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Power Connection Plug in the computer and the monitor to their electrical outlets. 24 Setup and Quick Reference Guide 6 Power On Press the power button on your computer and monitor to turn them on. power light hard-drive access light Setup and Quick Reference Guide 25 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Operating System When you start the computer for the first time, a few system start-up messages may appear, including one that shows your Service Tag and Express Service Code. Your computer is preconfigured with the operating system already installed. Before turning on your computer for the first time, you must complete all the previous setup steps, connecting all devices for your computer. The initial setup of the operating system is automatic and may take several minutes. Additional setup time may be required, depending on your systemâs internal and external devices. Follow the operating system prompts to complete setup. You may be prompted to enter the Windows Product Key (also called the Product ID or COA) to complete the registration. You can find this above the service tag on your computer. NOTE: For more information on setting up the operating system, see the operating system installation guide. 26 For future reference, write the number below: Product Key (ID or COA): ________________________________________ Setup and Quick Reference Guide 8 Additional Devices and Software Before you install any devices or software that did not ship with your computer, read the documentation that came with the software or device or contact the vendor to verify that the software or device is compatible with your computer and operating system. See "Adding Devices and Software" on page 34. Congratulations! You have completed the setup of your computer. Setup and Quick Reference Guide 27 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dual Monitors NOTICE: Do not use any other cables or attach the monitor cable directly to the dual-monitor graphic card. NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA. The dual-monitor cable is color coded; the blue connector is for the primary monitor, and the black connector is for the secondary monitor. Attach the appropriate monitor cables to the dual-monitor cable. To enable dualmonitor support, both monitors must be attached when the computer starts. See "Frequently Asked Questions" on page 36 for more information. NOTE: A second monitor is optional and requires a multimonitor graphics adapter card. OR 28 Setup and Quick Reference Guide Safety FirstâFor You and Your Computer While working inside your computer, do not attempt to service the computer except as explained in this guide and elsewhere in Dell documentation. Always follow the instructions closely. Working inside your computer is safeâif you observe the following precautions. CAUTION: FOR YOUR PERSONAL SAFETY AND PROTECTION OF THE EQUIPMENT Before you start to work on the computer, perform the following steps in the sequence indicated: 1 Turn off the computer and all devices. 2 Touch an unpainted metal surface on the computer, such as the metal around the card-slot openings at the back of your computer, before touching anything inside your computer. 3 Disconnect the computer and devices from their electrical outlets. Doing so reduces the potential for personal injury or shock. Also disconnect any telephone or telecommunication lines from the computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components. In addition, Dell recommends that you periodically review the safety instructions in the documentation that came with your computer. Opening the Computer Cover You may need to open the computer cover if you are going to remove or install a part, reset a forgotten password, or diagnose a computer problem. NOTE: Before disconnecting a device from the computer or removing a component from the system board, verify that the standby power light on the system board has turned off. See the interior service label located on the inside of the cover to locate the standby power light. CAUTION: Before you perform this procedure, see " Safety Firstâ For You and Your Computer" on page 29. Setup and Quick Reference Guide 29 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Opening the Cover NOTE: On the small desktop computer, remove the stand before you open the cover. On the minitower computer, place the computer on its side before you open the cover. 1 Turn off the computer and devices, disconnect them from their electrical outlets, and wait 10 to 20 seconds. 2 If you have installed a padlock through the padlock ring on the back panel, remove the padlock. 3 Open the computer cover: a Press the two release buttons until the cover is free to swing up. b Raise the back of the cover, and pivot it toward the front of the computer. NOTICE: To prevent damage to the system board of the mini-tower computer, open the cover until it catches at a 45-degree angle. Then remove the optical drive data cable and/or the hard-drive data cable from the system board and open the cover to a 90-degree angle. M i n i -To w e r C o m p u t e r 30 Setup and Quick Reference Guide Small Desktop Computer Setup and Quick Reference Guide 31 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Inside Your Computer M i n i -To w e r C o m p u t e r removable media drive floppy drive hard drive power supply padlock ring speaker AC power connector chassis intrusion switch system board back-panel connectors microprocessor airflow shroud PCI expansion-card slots 32 Setup and Quick Reference Guide Small Desktop Computer removable media drive hard drive floppy drive system board memory modules speaker microprocessor chassis intrusion switch back-panel connectors power supply padlock ring expansion-card cage low profile AGP slot AC power connector PCI expansion-card slots Removing and Installing Parts Instructions for removing and installing various parts are located in the Userâs Guide. You can replace such parts as: ⢠memory ⢠hard drive or other externally accessible drive ⢠PCI expansion card Setup and Quick Reference Guide 33 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m ⢠graphic card ⢠microprocessor To access the Userâs Guide from your hard drive: NOTE: You can also access the Userâs Guide from the Dell Precision ResourceCD or support.dell.com. See "Finding Information and Assistance" on page 5. 1 Depending on your operating system, double-click the Userâs Guides icon or click Start button and select Help and Support. 2 Click Removing and Installing Parts. 3 Select Print from the File menu to print the procedure before you begin working. To print the entire Userâs Guide from Internet Explorer, select Print all linked documents in the Print window. Adding Devices and Software Before you install any devices or software that did not ship with your computer, read the documentation that came with the software or device or contact the vendor to verify that the software or device is compatible with your computer and operating system. Problems With Additional Devices and Software If you have installed additional software or devices and are experiencing problems with your computer, use the following procedures to solve the problem: ⢠Remove or uninstall the device or software. See the documentation that came with the device or software for information on removing and uninstalling. ⢠Set your computer to Last Known Good Configuration. For Windows NT®, press the spacebar when the message Press the spacebar NOW to invoke Hardware Profile/Configuration Recovery Menu appears during system startup. In the Hardware Profile/Configuration Recovery Menu, press <L> to switch to the last known good setting, and then select your operating system. For Windows 2000 and Windows XP, restart your computer and press <F8> when the message Please select the operating system to start appears. Highlight Last Known Good Setting, press <Enter>, press <L>, and then select your operating system when prompted. See your operating system installation guide for more information. 34 Setup and Quick Reference Guide ⢠For Windows NT, if the first two procedures did not work, run ZZTop. NOTICE: The following process has the potential to erase some or all of the information on the hard drive. To run ZZTOP, insert the ResourceCD, select Start Resource CD Menu from the main menu, and then select Start ZZTOP Imaging SW. See "Using the Dell Precision ResourceCD" on page 40 for more information on using the ResourceCD. NOTICE: The following process erases all of the information on your hard drive. ⢠If the previous procedures did not work, run a low-level format of your hard drive. See your operating system installation guide for more information. ⢠Reinstall your operating system using the operating system installation guide and operating system CD. See "Finding Information and Assistance" on page 5. If you have verified that the device or software that you want to install is compatible with your computer and operating system, reinstall the device or software. NOTE: Your operating system may have a compatibility mode, which may help resolve issues between older applications and your operating system. See your operating system documentation for more information. Setup and Quick Reference Guide 35 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Frequently Asked Questions Problem? Try... Or try the Dell Precision ResourceCD Or try the Dell Support Site How do I use my Dell See "Using the Dell Precision Go to the main menu on the Precision ResourceCD? ResourceCD" on page 40 for Dell Precision ResourceCD. more information. Click Userâs Guides in the Topic pull-down menu and click Dell Precision ResourceCD Guide. Where can I find a detailed Userâs Guide for my computer? Depending on your operating system, doubleclick the Userâs Guides icon or click the Start button and select Help and Support. Go to support.dell.com. At the Welcome page, click Dell Documents. Make selections appropriate for your computer to access your Userâs Guide. Where can I find a Depending on your warranty statement for operating system, doublemy computer? click the Userâs Guides icon or click the Start button and select Help and Support. Go to the main menu on the Dell Precision ResourceCD. Click Userâs Guides in the Topic pull-down menu, click the userâs guide appropriate See the "Limited Warranty for your computer, and then and Return Policy" section in see "Limited Warranty and Return Policy." your Userâs Guide. Go to support.dell.com. At the Welcome page, click Dell Documents. Make selections appropriate for your computer to access your Userâs Guide. See "Limited Warranty and Return Policy" in the Userâs Guide. Where can I find the Product Key (also called the Product ID or Certificate of Authenticity [COA]) for the operating system registration? See page 16 of this document for the minitower computer or page 26 of this document for the small desktop computer. Go to support.dell.com. At the Welcome page, click Ask Dudley! and search using the keywords Product Key . 36 Go to the main menu on the Dell Precision ResourceCD. Click Userâs Guides in the Topic pull-down menu and click the userâs guide Documentation such as the appropriate for your computer. Userâs Guide is available on your hard drive. Setup and Quick Reference Guide Problem? Try... Or try the Dell Precision ResourceCD Or try the Dell Support Site How do I find technical specifications for my computer? Depending on your operating system, doubleclick the Userâs Guides icon or click the Start button, and then select Help and Support. Go to the main menu on the Dell Precision ResourceCD. Click Userâs Guides in the Topic pull-down menu, click the userâs guide appropriate for your computer, and then see "Technical Specifications." Go to support.dell.com. At the Welcome page, click Dell Documents. Make selections appropriate for your computer to access your Userâs Guide. See "Technical Specifications" in the Userâs Guide. See the "Technical Specifications" section in your Userâs Guide. I have a computer with a dual-monitorcapable graphics card. How do I set up my second monitor? Depending on your operating system, doubleclick the Userâs Guides icon or click the Start button and select Help and Support and search for dual monitor. Go to the main menu on the Dell Precision ResourceCD. Click Userâs Guides in the Topic pull-down menu and click the userâs guide appropriate for your computer. A step-by-step procedure for setting up dual monitors is located in the video controller Userâs Guide. See the Dell Precision ResourceCD Guide for more information. If I need a driver for my graphics card, network adapter, sound card, small computer system interface (SCSI) software, or some other device, where do I locate it? See "Drivers for Your Computer" on page 40. How do I open the computer? See "Opening the Computer Go to the main menu on the Cover" on page 29. Dell Precision ResourceCD. Click Userâs Guides in the Topic pull-down menu, click the userâs guide appropriate for your computer, and then see "Removing and Installing Parts." You may also have a CD specifically for the device. If so, search the contents of the CD for documentation and appropriate driver(s). Go to support.dell.com. At the Welcome Page, click Downloads for Your Dell. Enter your System Service Tag or make the appropriate selections for your computer and operating system to locate drivers. Go to support.dell.com for help with general usage, installation, and troubleshooting instructions. Setup and Quick Reference Guide 37 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Problem? Try... Or try the Dell Precision ResourceCD The monitor is blank and the power light is blinking green. How do I resume operations with my computer? The computer is in a Go to the main menu on the reduced power or sleep state. Dell Precision ResourceCD. Click Userâs Guides in the Depending on your Topic pull-down menu, click operating system you can the appropriate userâs guide wake the computer by for your computer, and then moving the PS/2 mouse or pressing the power button. see "Power Management." Or try the Dell Support Site Go to support.dell.com. At the Welcome page, click Dell Documents. Make selections appropriate for your computer to access your Userâs Guide. See "Power Management" in the Userâs Guide. To learn more about power management mode see your Userâs Guide. Depending on your operating system, double-click the Userâs Guides icon or click the Start button and select Help and Support. How do I install See "Removing and Go to the main menu on the additional hardware on Installing Parts" on page 33. Dell Precision ResourceCD. my computer? Click Userâs Guides in the Topic pull-down menu, click the userâs guide appropriate for your computer, and then see "Removing and Installing Parts." How do I reinstall my operating system? 38 See the operating system installation guide for information on reinstalling your operating system. Setup and Quick Reference Guide Go to support.dell.com. At the Welcome page, click Dell Documents. Make selections appropriate for your computer to access your Userâs Guide. See "Removing and Installing Parts" in the Userâs Guide. Solving Problems Your computer includes the following tools that can help you solve a problem: D E L L D I A G N O S T I C S â The Dell Precision ResourceCD contains Dell Diagnostics that tests various components on your computer and helps identify the cause of computer problems. For more information, see "When to Use the Dell Diagnostics" on page 40. S Y S T E M L I G H T S â Located on the front of the computer, these lights can indicate a computer problem. For more information, see "System Lights" on page 44. D I A G N O S T I C L I G H T S â Located on the front of the computer, these lights can indicate a computer problem. For more information, see "Diagnostic Lights" on page 46. S Y S T E M M E S S A G E S â The computer reports these messages to warn you of current or possible failure. For more information, see "System Messages" on page 48. B E E P C O D E S â A series of audible beep codes emitted by your computer can help identify a problem. For more information, see "Beep Codes" on page 49. If a computer problem occurs that you are unable to resolve through the steps in this section or the procedures in "Finding Solutions" in your Userâs Guide, complete the following steps before you contact Dell: 1 Write a detailed description of the error, beep code, or diagnostic light problem. 2 Record your Express Service Code and Service Tag Number. 3 Contact Dell from the same location as your computer. See "Finding Information and Assistance" on page 5 for an example of the express service code and the service tag numbers. Setup and Quick Reference Guide 39 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using the Dell Precision ResourceCD To use the Dell Precision ResourceCD from within the Windows operating system: NOTE: To access device drivers and user documentation, you must use the ResourceCD while you are running Windows. 1 Insert the Dell Precision ResourceCD into the CD drive. If you are using the Dell Precision ResourceCD for the first time on this computer, the ResourceCD Installation window opens to inform you that the ResourceCD is about to begin installation. 2 Click OK to continue. To complete the installation, respond to the prompts offered by the installation program. 3 Click Next at the Welcome Dell System Owner screen. 4 Select the appropriate System Model, Operating System, Device Type, and Topic. To access the Dell Precision ResourceCD Guide, click Userâs Guides in the Topic pull-down menu and click Dell Precision ResourceCD. Drivers for Your Computer To display a list of device drivers for your computer: 1 Click My Drivers in the Topic pull-down menu. The ResourceCD scans your computerâs hardware and operating system, and then a list of device drivers for your system configuration is displayed on the screen. 2 Click the appropriate driver and follow the instructions to download the driver for your computer. To view a list of all the available drivers for your computer, click Drivers from the Topic pull-down menu. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Finding Solutions" in your Userâs Guide and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel. 40 Setup and Quick Reference Guide The Dell Diagnostics allows you to: ⢠Perform express, extended, or custom tests on one or all devices ⢠Select tests based on a symptom of the problem you are having ⢠Choose how many times a test is run ⢠Display test results ⢠Suspend testing if an error is detected ⢠Access online help information that describes the tests and devices ⢠Receive status messages that tell you whether tests completed successfully ⢠Receive error messages if problems are detected Starting the Dell Diagnostics It is recommended that you print these procedures before you begin. NOTICE: Only use the Dell Diagnostics to test your Dell⢠computer. Using this program with other computers can result in error messages. Enter system setup, review your computerâs configuration information, and ensure that the device you want to test displays in system setup and is active. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). Starting the Dell Diagnostics From Your Hard Drive 1 Shut down and restart the computer. 2 When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press <Enter>. 4 When the Dell Diagnostics Main Menu appears, select the test you want to run. NOTE: If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions to run the Dell Diagnostics from your Drivers and Utilities CD. Setup and Quick Reference Guide 41 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Starting the Dell Diagnostics From the Drivers and Utilities CD 1 Insert the Drivers and Utilities CD into the CD drive. 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again NOTE: This feature changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup. 3 When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>. 4 Select the IDE CD-ROM Device option from the CD boot menu. 5 Select the Boot from CD-ROM option from the menu that appears. 6 Type 1 to start the ResourceCD menu. 7 Type 2 to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform. 9 When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1 NOTE: The Service Tag number for your computer is located at the top of each test screen. 42 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Custom Test Tests a specific device. You can customize the tests you want to run. Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. Setup and Quick Reference Guide 2 If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains your configuration information for all devices from system setup, memory, and various internal tests and displays it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings. 4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD. 5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Setup and Quick Reference Guide 43 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Messages and Codes Your application programs, operating system, and computer can identify problems and alert you to them. When a problem occurs, a message may appear on your monitor screen, a beep code may sound, or a light code may be generated. The following subsections present information about messages, beep codes, and light codes. When a message appears, write it down; if possible, look up the message in your Userâs Guide. Report the message if you need to call technical support. System Lights Your computer has a number of lights that can help you analyze and solve problems. To locate these lights, see "Mini-Tower Computer Features" on page 9 or "Small Desktop Computer Features" on page 19. The following table lists the codes for the system lights, gives probable causes, and suggests corrective actions. System Light Codes Power Light Hard-Drive Light Cause Corrective Action Solid green N/A Power is on, and the computer is operating normally. No corrective action is required. Blinking green Blank The computer is in the suspended state (Windows 2000 and XP). Press the power button, move the mouse, or press a key on the keyboard to wake the computer. See "Power Management" in the Userâs Guide for more information. A configuration error exists. Check the diagnostic lights to see if the specific problem is identified. See the Userâs Guide for more information. Blinks green several N/A times and then turns off 44 Setup and Quick Reference Guide S y s t e m L i g h t C o d e s (continued) Power Light Hard-Drive Light Cause Solid yellow N/A Corrective Action The Dell Diagnostics is running a If the Dell Diagnostics is running, test, or a device on the system board allow the testing to complete. may be faulty or incorrectly installed. Check the diagnostic lights to see if the specific problem is identified. Also, see "System Board Problems" in the Userâs Guide. If the computer does not boot, contact Dell for technical assistance. Blinking yellow Blank A power supply or system board failure exists. Check the diagnostic lights to see if the specific problem is identified. See "Power Problems" and "System Board Problems" in the Userâs Guide. Blinking yellow Solid green A system board failure exists. Check the diagnostic lights to see if the specific problem is identified. Also, see "System Board Problems" in the Userâs Guide. Solid green and a beep code during POST N/A A problem was detected while the BIOS was executing. See "Beep Codes" on page 49 for instructions on diagnosing the beep code. Also, check the diagnostic lights to see if the specific problem is identified. Solid green power light and no beep code and no video during POST N/A The monitor or the graphics card may Check the diagnostic lights to see if be faulty or incorrectly installed. the specific problem is identified. Also, see "Video Problems" in the Userâs Guide. Solid green power light and no beep code but the computer locks up during POST N/A An integrated system board device may be faulty. Check the diagnostic lights to see if the specific problem is identified. If the problem is not identified, contact Dell for technical assistance. Setup and Quick Reference Guide 45 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Diagnostic Lights When you turn on your computer, it performs a series of self-diagnostic tests. A successful power-on self-test (POST) ends with a single beep that signifies the start of normal operation. If the computer fails to complete the POST, a series of lights located on the computer can help you understand which test failed or why the computer stopped responding. These lights communicate problems encountered before and during POST only, not during normal operation. To locate the diagnostic lights, see "Back Panel" on page 46. The following table lists the code for the diagnostic lights, gives probable causes, and suggests corrective actions.The lights are labeled to help you match the pattern on your computer with ones shown in the table. Back Panel diagnostic lights Diagnostic Light Codes During POST Light Pattern off A B C D off off off = yellow = green = off 46 Cause Setup and Quick Reference Guide No electrical power is supplied to the computer. D i a g n o s t i c L i g h t C o d e s D u r i n g P O S T (continued) Light Pattern Cause A B C D yellow Possible microprocessor failure. A B C D yellow Possible memory failure. A B C D yellow Possible expansion card failure or conflict. A B C D yellow Possible video card failure. A B C D yellow Possible floppy drive or hard drive failure. A B C D green After video initialization, an alert was found. Check green the computer screen for an error message. yellow green yellow yellow green green green yellow yellow green yellow green green green yellow green yellow = yellow = green = off Setup and Quick Reference Guide 47 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m D i a g n o s t i c L i g h t C o d e s D u r i n g P O S T (continued) Light Pattern Cause A B C D green Possible system board resource and/or hardware failure. A B C D green Possible system board resource and/or hardware failure. A B C D green Possible expansion card failure or conflict. A B C D yellow Possible USB failure. A B C D green Normal operating condition after POST. yellow yellow green yellow green green green yellow yellow green green green green green green = yellow = green = off System Messages If an error occurs during start-up, a message may be reported on the monitor identifying the problem. If a system message is displayed, look it up under "System Messages" in the Userâs Guide for suggestions on resolving any problems. The system messages are listed alphabetically. 48 Setup and Quick Reference Guide Beep Codes If an error occurs during start-up that cannot be reported on the monitor, your computer may emit a beep code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). If a beep code is emitted, write it down and look it up under "System Beep Codes" in the Userâs Guide. NOTE: If the system message you received is not listed in the Userâs Guide, check the documentation for the application program that you were running at the time the message appeared and/or the operating system documentation for an explanation of the message and a recommended action. 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