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How can I check whether the clients have a
connection to the ManagementServer?
The column Last access in the Clients task area contains the date on which
the client last reported to the ManagementServer. Normally the clients report
to the ManagementServer every few minutes (if there are no scan jobs
currently running). The following reasons may cause a failed connection:
· The client is switched off or disconnected from the network.
· A TCP/IP connection cannot be established between the client and the
ManagementServer. Check the network settings.
· The client cannot determine the IP address of the server, i.e., the name
resolution is not functioning. The connection can be tested using the ping
command. For this purpose, enter the command ping <server name> at
the prompt, where <server name> is the name of the computer in the
network on which the ManagementServer is installed.
Some clients report that "Program files have been
changed or are corrupted". What can be done?
In order to ensure optimal virus protection, the integrity of the program files is
regularly checked. If an error occurs, the report Program files have been
changed or are corrupted is included. Delete the report and download the
current update of the program files (G Data AntiVirus client) from our server.
Subsequently perform an update of the program files on the affected clients.
Please contact our telephone hotline if the error report is included again.
After client installation, some applications run
significantly slower than before
The monitor oversees all file accesses in the background and checks the
opened and saved files for viruses. This normally leads to a delay that is
barely perceptible. If an application opens many files or opens some files
very often, a significant delay can occur. In order to circumvent this problem,
first disable the monitor temporarily in order to determine whether it is
actually the cause of the delays. If the affected computer accesses files on a
server, you must naturally also disable the monitor on the server. If the
monitor is the cause, the problem can usually be remedied by defining an
exception (= files that are not to be checked). For this purpose, the files
that are frequently accessed must be identified. You can identify this data
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