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ULTIMATE 3000XT Series User Manual ULTIMATE 3000XT Series Thermal Transfer Printers ULT-3420XT/3430XT/3460XT/3630XT/3830XT ULTIMATE 3000XT Series User Manual Table of contents 1 1.1 1.2 1.3 Notesonthedocumentation S t r u c t u r e ot hf e d o c u m e n t a t i o n annadv i g a t i o n W a r n i n g sn,o t e s a n d o t h e r i d e n t i f ym i nagr k i n g s Crossreferencesand referencesto graphics,tablesand documents . 2 2.1 2.2 2.3 Safetyandtheenvironment. lntendeduse. Safetynotes E n v i r o n m e n t a l l y - f r i e n d l y d i.s. .p o s a l .....7 .......7 ...7 ....8 3 3.1 3.2 3.3 3.4 Installation.. Unpackingthelap b reiln t e r S e t t i n g u p t h e l a bper li n t e r C o n n e c t i n g t h e l a pb rei ln t e r ...9 .......9 .......9 .....10 4 4.1 4.2 Operatingpanel panel Layoutof theoperating panelduringprinting Functions of theoperating .....11 . . . . 11 . . . . 12 5 5.1 5.2 Device types 6 6.1 6.2 6.3 6.4 6.5 6.6 6.7 15 15 15 ..16 . . 16 Loadinglabelsfrom a roll Removingthe wound roll . . 22 Loadingfanfoldlabels .....22 Loadingtransferribbon ....23 Settingthe feed path of the transferribbon . . . 24 Removingand installingthe rewindguide plate,dispenseplateor tear-offplate . . . . . 24 Removingand installingthe feed roll . . . 25 7 7.1 7.2 7.3 7.4 Printing Synchronization T e a r - Om ffode Peel-Offmode Internalrewinding I 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 Cleaningand basic maintenance 9 9.1 9.2 9.3 E r r o r t r e a t m e n. t. . Errortypes Edition5/06 .....5 ...... 5 ...... 5 ... 6 ......26 ....26 .....26 plan Maintenance Toolsand cleaningagents Generalcleaning Cleaningthe printroller Cleaningthe printhead Cleaningthe labelsensor Replacingthe printhead Replacingthe printrollerand rewindassistroller 27 27 28 28 28 28 29 31 32 32 33 34 Instructions Operating ULTIMATE 3000XT Series User Manual 1 Noteson the documentation 1.2 Warnings,notes and other identifyingmarkings 1.2.1 Warnings Warningsare presentedwith three signalwordsfor the differentlevelsof danger. greatand immediatedangerwhich could lead The signal word DANGERidentifiesan extraordinarily to seriousinjuryor even death. The signal word WARNINGidentifiesa possibledangerwould couldleadto seriousbodilyinjuryor even death if sufficientprecautionsare not taken. dangeroussituationwhichcouldleadto moderateor The signatword CAUTIONindicatesa potentially lightbodilyinjuryor damageto property. Warningsare alwaysidentifiedwith a warningsymbol(yellowtriangle)and the signalword and specify the sourceof the danger,possibleconsequencesand measuresfor avoidingthe danger. Here'san example: Edition5/06 Instructions Operating ULTIMATE 3000XT Series User Manual DANGER! Risk of death via electric shock! = Before opening the housing cover, disconnect the device from the mains supply and wait a few minutes until the power supply unit has discharged. Notes 1.2.2 1 lmportantinformationis identifiedwith an exclamationmark on the left-handside of the page. . lnformationis identifiedwith an "i" on the left-handside of the page. I I 1.2.3 Displaytextson the printerscreen > All textsappearingon the printerscreenare identifiedin a specialway e.g.:Timezone urc+1' This optionin urc+1 then the and menu rimezone abbreviatedstatementinstructsthe userto selectthe t h i sm e n u . 1.3 to graphics,tablesand documents and references Crossreferences 1.3.1 ltem numbers e.g. (9). lf no figurenumberis provided,item Item numbersin the text are identifiedwith parentheses, the text. lf a referenceis made to another graphic above directly to the refer numbersin the text always e.g' Fig.5 (1). graphic,the figurenumberis specified, 1.3.2 Gross referencesto chapters and sections With a cross referenceto chaptersand sections,the chapternumberand page numberare specified, e.g.a referenceto this section:(see"1.3.2"on page6)' 1.3.3 Referencesto other documents All documents Referencesto otherdocumentshave the followingform: See "Configurationlnstructions". and nav"structure documentation the of are listedin the sectionentitled referredto in theseinstructions "1.1" on page5). igation".(see Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual 2 Safetyand the environment carefullybeforeusingthe labelprinterfor the firsttime.The operating Readtheseoperatinginstructions instructions describeall of the functionsof the labelprinterduringoperation.The availablefunctions dependon the versionused for a specificjob. 2.1 2.2 Intendeduse r rules devicewhichcomplieswith the recognizedsafety-related The labelprinteris a state-of-the-art Despitethis,a dangerto lifeand limbof the useror thirdpartiescouldariseand the and regulations. labelprinteror otherpropertycouldbe damagedwhile operatingthe device. r The labelprintermay onlybe usedwhilein properworkingorderand for the intendedpurpose.Users Faults,in must be safe,awareof potentialdangersand mustcomplywith the operatinginstructions! immediately. particularthosewhich affectsafety,must be remedied . The labelprinteris solelyintendedto printsuitablemediawhich have been approvedby the manuis not liablefor damfacturer.Any otheror additionaluse is not intended.The manufacturer/supplier age resultingfrom misuse.Any misuseis at your own risk. o recommendaincludingthe maintenance Intendeduse includesheedingthe operatinginstructions, specifiedby the manufacturer. tions/regulations Safetynotes r The labelprinteris designedfor powersupplysystemsfrom 100 V AC to 240 V AC. Connectthe labelprinteronly to electricaloutletswith a groundcontact. . Couplethe labelprinterto devicesusingextra low voltageonly. . Beforemakingor undoingconnections,switchoff all devicesinvolved(computer,printer,accessories etc.). . Operatethe labelprinterin a dry environmentonly and do not get it wet (sprayedwater,mist etc.). lf the labelprinteris operatedwith the coveropen,ensurethat clothing,hair,jewelryand similarpersonalitemsdo not contactthe exposedrotatingparts. . . . N Edition5/06 The printmechanismcan becomehot duringprinting.Do not touch it duringoperationand allowit to cool down beforechangingthe mediaor beforeremovalor adjustment. Othertasks may only be perCarryout only the actionsdescribedin these operatinginstructions. formedby trainedpersonnelor servicetechnicians. DANGER! Riskof deathvia mainsvoltage! = Do not openthe housingof the labelprinter. Instructions Operating ULTIMATE 3000XT Series User Manual 2.3 Environmentally-friendly d isposal Used devicescontainvaluablerecyclablematerialswhich shouldbe utilized. + Disposeof used devicesseparatelyfrom otherwaste,i.e. via an appropriatecollectionsite. The modularnatureof the labelprinterallowsit to easilybe disassembledinto its componentpartsso that the partscan be turnedin for recycling. The PCB of the labelprinterhas a lithiumbattery. + Disposeof this batteryin a collectioncontainerfor old batteriesat the storeor with the publicwaste disposalauthority. Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual 3 Installation 3.1 Unpackingthe label printer + Liftthe labelprinterout of the box via the straps, + Checklabelprinterfor damagewhich may have occurredduringtransport. = Checkdeliveryfor completeness. Scope of delivery . Labelprinter I 3.2 A . Emptycardboardcore, mountedon ribbontake_uphub . Tear-offplate (basicdevicesonly) Dispenseplate(peel-offdeviceversion only) a Powercable a Documentation Retainthe originalpackagingfor subsequenttransport. Setting up the label printer CAUTION! Thedeviceand the print mediacan be damagedby moistureand water. = The labelprintermay only be set up in a dry placeprotectedfrom sprayed water. =+ Set up printeron a level surface. + Open cover (1) of the labelprinter. = Removefoam transportation safeguards near the printhead(2). Fig. 1: Edition5/06 Removingthe transportation safeguards Operating Instructions ULTIMATE 3000XT Series User Manual 3.3 Connectingthe label printer 1 2 3 4 5 6 7 I Fig.2: 3.3.{ Power switch Power connectionjack Slot for Cardbusor a Type ll pC card Slot for a CompactFlashmemorycard Ethernet10/100Base-T USB port for a keyboardor scanner USB high-speedslaveport Serial RS 232 C port Powerandcomputer connections Gonnecting to the powersupply The printeris equippedwith a versatilepowersupplyunit.The devicemay be operatedwith a mains voftageof 230 V AC/ 50 Hz or 115V AC/60 Hz withoutany adjustments or modifications. CAUTION! The device can be damaged by undefined switch-on currents. =+ set the power switch (1) to "o" before plugging in the device. 1. Insertpowercableinto powerconnectionjack (2). 2. lnsertplug of the powercable into a groundedelectricalouflet. 3.3.2 Gonnecting to a computer or computer network I Insufficient or missinggroundingcan causefaultsduringoperation. Ensurethat all computersand connectioncablesconnectedto the labelprinter are grounded. -+ connect labelprinterto computeror networkwith a suitable cable. Detailson the configurationof the individualinterfacesare found in the "Configuration lnstructions,,. 3.4 Switchingthe label printer on and off Once all connectionshave been made: =+ Switchprinteron via the powerswitch(1). The printerruns througha systemtest and then indicatesthe systemstatus Ready in the display. lf an errorhas occurredwhilethe systemwas startingup, the symbol and the error typeare displayed $ (see"4.2.8"on page 14). 10 OperatingInstructions Edition5/06 ULTIMATE 3000XT Series User Manual Operatingpanel 4 The user can controlthe operationof the printerwith the operatingpanel,for example: . pause,continueor cancelprintjobs . . of the ports, set printingparameters,e.g. heatingenergyof the printhead,printspeed,configuration "Configuration lnstructions') languageand time (see "Configuration lnstructions"and "Sevice lnstructions') start test functions (see o controlstandaloneoperationwith memorycard (see "Configurationlnstructions') . performa firmwareupdate (see "Configurationlnstructions') commandswith softwareappliSeveralfunctionsand settingscan also be controlledvia printer-specific cationsor via directprogrammingwith a computer.Detailson this can be found in the "Configuration lnstructions". The settingsmade at the operatingpanelare the basicsettingsof the labelprinter. . I 4.1 lt is to your advantageto make adjustmentsfor differentprintjobs in the softwarewheneverpossible. Layout of the operatingpanel The operatingpanelis comprisedof the graphicaldisplay(1) and the navigator pad (2) with five integratedbuttons. The graphicaldisplayinformsyou of the currentstatusof the printerand the printjob, reportserrorsand showsthe printersettingsin the menu. The buttonfunctionsare dependenton the currentprinterstatus: Activefunctionsare indicatedby the illuminatedlettersand symbolson the -1 buttonsof the navigatorpad. t-*)j [,.*- r =-"\ While printing,activefunctionsilluminatewhite (e.9.menu or feed) ", \** i Activefunctionsare illuminatedin orangein the offlinemenu (arrows,J button) Functions of the buttons Operatingpanel pause,cancel,menu, reed buttons:(see"4.2.3"on page 13) a-'- ' 1tt* n zt\ -l \ I t Fig.3: Arrows:Up, down, leftand rightin the menutree. -r button:Inputof a parameterin the menu,callingup of help in case of an error Edition5/06 lnstructions Operating 11 ULTIMATE 3000XT Series User Manual 4.2 Functionsof the operatingpanel during printing 4.2.1 Symbol indicators The symbolindicatorsshown in the followingtable can appearon the statusline of the screen,depending on the configuration of the printer.They informyou of the currentstatusof the printerat a glance.For configurationof the status line, see lhe "Configurationlnstructions". E Date I Ribbonsupplystatus Tl- WLAN field strength ? l; <...) Ethernetstatus F0!t 100 l Printheadtemperature @ PPP credit flEll User memory It{F Inputbuffer T ft II o. Printerreceivingdata ll Tab. 2:lndicator symbolsduringprinting 4.2.2 Power-Savemode lf the printeris not used for some time, it switchesto Power-Savemode automatically. graphicand buttonillumination The displayshowsthe *o@ is switchedoff. To exit Power-Savemode: =+ Pressany buttonon the navigatorpad. 12 Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual 4.2.3 'Ready'mode The printeris readyand can receivedata. The displayshowsthe text Ready and the configuredsymbolindicators,such as the time , . , and date B Button Label Function menu illuminates go to offfine menu (see "Configurationlnstructions') feed illuminates advancesan emptylabel pause illuminates once a printjob is complete repeatprintingof last label cancel illuminates clear printbuffer, repeatedprintingof the last labelis then not possible Tab. 3:Functionsin neady mode 4.2.4 'PrintingLabel'mode The printeris carryingout a printjob. Datatransferfor a new printjob is possiblein 'Printing'mode.The new printjob startsonce the precedingjob is completed. The displayshowsthe text Printins Label and the numberof the printedlabelwithinthe printjob. Button Label Function pause illuminates pauseprintjob, printerswitchesto Pause mode cancel illuminates press briefly-+ Tab.4:Functions in printing 4.2.5 cancelcurrentprintjob pressand hold-+ cancelcurrentprintjob and deleteall printjobs r,abel mode 'Pause'mode The printjob has been interruptedby the operator. The displayshowsthe text Pause and the symbolft. Button pause cancel Label Function illuminates continueprintjob, printerswitchesto Printing L,abel mOde press briefly--> cancelcurrentprintjob pressand hold--> cancelcurrentprintjob and deleteafl printjobs illuminates Tab. 5:Functions in Pause mode Edition5/06 Operating Instructions 13 ULTIMATE 3000XT Series User Manual 'Fault - correctable' mode 4.2.6 An errorwhich can be remediedby the operatorwithoutcancelingthe printjob has occurred.The print job can be continuedonce the erroris remedied. The displayshowsthe symbol@, tne errortype and the numberof labelsstillto be printed. [_?.:oon : pause Label Function flashes continueprintjob aftererrorrecovery, printerswitchesto printing r,abel mode illuminates cancelcurrentprintjob pressand hold-+ cancelcurrentprintjob and deleteall printjobs illuminates call up help- briefinformationon errorrecoveryis displayed I icancel ,i ; iI ,, i .l button pressbriefly-+ Tab. 6:Functions in'errorwhichcan be remedied'mode 'Fault - irrecoverable'mode 4.2.7 An errorwhich cannotbe remediedwithoutcancelingthe printjob has occurred. The displayshowsthe symbol@, the errortype and the numberof labelsstillto be printed. Button cancel Label 'nrrnua :.1 button , illuminates 1.,.'* Function cancelcurrentprintjob pressand hold-+ cancelcurrentprintjob and deleteall printjobs press briefly-+ call up help- briefinformationon errorrecoveryis displayed .:."t Tab. 7:Functions in 'errorwhichcannotbe remedied'mode 'Systemerror' mode 4.2.8 s lf an errorhas occurredwhilethe systemwas startingup, the I syrOol and the errortype are displayed. = Switchoff printervia the powerswitchand switchit on again. -or- + Pushthe cancel button. =+ lf the erroroccursrepeatedly,notifythe ServiceDepartment. 14 Instructions Operating Edition 5/06 ULTIMATE 3000XT Series User Manual 5 Devicetypes 5.1 Standarddevice The standarddeviceis used for printinglabelsor continuousmediaon rollsor fanfoldedmedia. ln Tear-Offmode, labelsare removedby hand. The labelscan be cut off automatically with the 'cutter'accessory.For details,see the OperatingInstruc'cutter' tionsfor the accessory. The labelscan be wound up with the 'externalrewinder'accessory.For details,see the Operating lnstructions for the'externalrewinder'accessory. Becausethereis no internalrewinder,automaticpeelingoff of the labelsfrom the carriermedium(PeelOff mode)and internalrewindingare not possible. 5.2 Peel-offdevice version The peel-offdeviceversionis capableof Peel-Offmode and thus has an internalrewinderand a pulling systemcomprisedof a rewindassistrollerand a lockingsystem.Printingon labelsor continuousmedia from rollsor fanfoldedmediais possible. Operationin Tear-Offmode and withthe'cutter'or'externalrewinder'accessory is possibfeby installing the tear-offplate(see "6.6"on page 24), as with the standarddevice. In Peel-Offmode, the labelis peeledoff the linerafterprinting.The labelcan be removedby handwith the peel-offsensor(accessory).Labelremovalcan also occurautomatically via the applicator(accessory).The lineris rolledup via the internalrewinder. For use in Internal Rewind mode removethe lockingsystem(see "6.7"on page 25) and replacethe dispenseplatewith a rewindguideplate(see "6.6"on page 24). Edition5/06 Instructions Operating 15 ULTIMATE 3000XT Series User Manual 6 Loadingmedia I For adjustmentsand simpleinstallation work, use the accompanyinghexagonalwrench locatedin the bottomsectionof the printunit.See Fig. 5, ltem 8. No othertoolsare requiredfor the work described here. 6.1 Loading labelsfrom a roll 6.1.1 Removingand installingthe core adapter (lf the printeryou purchasedhasa coreadapter) A core adapteris mountedfor betterguidanceof the labelrollon the roll retainerwhen usinglabelrolls with a core diameter> 75 mm . Removecore adapterfor smallerlabelrollsas follows. Removing the core adapter 1 1 . O p e nc o v e r( 1 ) . 2. Loosenretainingscrewsof core adapter(2) with hexagonalwrench. 3. Removecore adapterfrom roll retainer(4). Installingthe core adapter 1. Opencover(1). 2 2. Loosenretainingscrewsof core adapter(2) with hexagonalwrench. 3 4 3. Slidefirstcore adapteronto the roll retainer (4) untilit stopsat the housingand tighten retainingscrew. 4. Slidesecondcore adapteronto the roll retainer(4) basedon the rollwidthand tightenretainingscrew. Fig.4: Installing the coreadapter Pleasenotethatthedefaultwaythe ULTIMATE 3000xtSeriesPrinters shipis withouta coreadapter, Usersdo notneedto usea coreadapterwhenusing labelsrolledontoindustry-standard 3" (76mm)cores. 16 Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual 6.1.2 Positioningthe label roll on the roll retainer Fig. 5: 765 Loadinglabelsfrom a roll L Opencover(10). 2. Loosenknurledscrew(1) and swivelguide(2) upwardand push it all the way out. 3. Removecore adapter(4) for labelrollswith a core diameter< 75 mm (see"6.1.1"on page 16). 4. Load labelroll on the roll retainerin such a way that the labelscan be insertedintothe printheadin the rightposition.The printingside of the labelsmust be visiblefrom above. 5. Supplyinglongerlabelstrips: For Peel-Offor Rewindmode:approx.60 cm For Tear-Offmode:approx.40 cm 6. Pushlabelrolluntilit contactsthe housingwall. 7. Swivelguide (2) downwardonto the roll retainer(3) and push it againstthe labelroll so that the roll is brakedslightlywhilesupplyingmedia. 8. Tightenknurledscrew(1). 6.1.3 Insertinga label strip into the printhead 1. Turn lever(9) counterclockwise to liftthe printhead. 2. Pushguideringon axis (6) all the way out. 3. Guide labelstripto the printunit abovethe internalrewinder(5). 4. Guidelabelstripsbelowthe axis (6) and throughthe labelsensor(7) in such a way that it exitsthe printunit betweenthe printheadand the print roller. 5. Push guidering on axis (6) againstthe outeredge of the labelstrip. Edition5/06 Instructions Operating 17 ULTIMATE 3000XT Series User Manual 6.1.4 Setting the label sensor Fig. 6: Settingthe labelsensor The labelsensor(2) can be shiftedperpendicularto the directionof paperflow for adaptationto the label medium.The sensorunit(1) of the labelsensoris visiblefromthe frontthroughthe printunitand is markedwith a indentationin the labelsensorretainer. =+ Positionlabelsensorwithtab (3) in sucha way that the sensor(1) can detectthe labelgap or a reflex or perforationmark. - or, if the labelsdeviatefrom a rectangularshape,=+ Align labelsensorusingthe tab (3) with the front edge of the labelin the directionof paperflow. For use in Tear-Offmode only: =+ Turn lever(Fig.5, ltem g) clockwiseto lock the printhead. The labelroll is loadedfor use in Tear-Offmode. 18 lnstructions Operating Edition 5/06 ULTIMATE 3000XT Series User Manual 6.1.5 Winding up the label strip in Rewind mode 321 Fig.7: Guidingthe labelstripin Rewindmode In Rewindmode,the labelsare wound up internallyafterprintingfor lateruse. 1' Removethe lockingsystemfor Rewindmode if necessary(see "6.7"on page 25) and installrewind guide plate (see "6.6" on page 24). 2. Guide labelstriparoundthe rewindguideplate (4) to the internalrewinder(2), 3. Hold rewinder(2) firmly and turn knob (3) clockwiseuntil it stops. 4' Push labelstripundera bracket(1) of the rewinderand turn knob (3) counterclockwise untilit stops. The rewinderis fullyspread,thus grippingthe labelstripfirmly. 5. Turn rewinder(2) counterclockwise to tightenthe labelstrip. 6. Turn lever(5) clockwiseto lock the printhead. The labelroll is loadedfor use in Rewind mode. Edition5/06 g Instructions Operatin 19 ULTIMATE 3000XT Series User Manual 6.1.6 Winding up the liner in Peel-Offmode 4 Fig. 8: 321 Guidanceof the linerin Peel-Offmode In peel-Offmode,the labelsare removedafterprinting,and only the lineris wound up internally. 1. Liftthe pinchroller( ) off the rewindassistroller(5). 2. Removelabelsfrom the first 100 mm of the liner' 3. Guide linerto the rewinder(2) aroundthe dispenseplate (6) and the rewindassistroller(5)' 4. Hold rewinder(2) firmlyand turn knob (3) clockwiseuntilit stops. untilit stops. 5. push linerundera bracket(1) of the rewinder(2) and turn knob (3) counterclockwise The rewinderis fullyspread,thus grippingthe linerfirmly. to tightenthe liner. 6. Turn rewinder(2) counterclockwise 7. Slighly loosentop fixingscrewat the lockingsystemwith hexagonalwrenchand positionthe pinch roller(4) centrallyto the liner(see "6.7"on page 25). 8. Closethe lockingsystemand tightentop fixingscrewat the lockingsystem. 9. Turn lever(7) clockwiseto lockthe printhead. The labelroll is loadedfor use in Peel-Offmode' 20 Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual 6.1.7 Settingthe head locking system The printheadis pushedon via two plungers.The locationof the outerplungermust be set to the width of the labelmediumusedso as to o achieveeven printqualityacrossthe entirelabelwidth . preventwrinklesin the feed path of the transferribbon . preventprematurewearingof the printrollerand printhead. Kt"# Fig.9: *u )ll(b lockingsystem Settingthe head locking Setting 1. Turn lever(3) clockwiseto lock the printhead. 2. Loosenthreadedpin (1) at outerplunger(2) with hexagonalwrench. 3. Positionouterplunger(2) abovethe outerlabeledgeand tightenthreadedpin (1). Edition5/06 Instructions Operating 21 ULTIMATE 3000XT Series User Manual 6.2 Removingthe wound roll 4 321 Fig. 10: Removingthe woundroll to liftthe printhead. 1. Turn lever(7) counterclockwise 2. Cut labelstripand wind it fullyaroundthe rewinder(2). 3. Hold rewinder(2) firmlyand turn knob (3) clockwise. The rewinderspindlerelaxesand the wound roll is released. 4. Removewound rollfrom rewinder(2). 6.3 Loadingfanfold labels Fig. 11: Feedpathof paperwith fanfoldlabels 1. Loosenknurledscrew(1) and slideguide(2) outwardcompletelyand swivelit downwardpastthe roll retainer(3). 2 . lf core adaptersare mountedon the roll retainer(3), removecore adapters(see "6.1.1"on page 16). 3 . Positionlabelstack(4) behindthe printer.Ensurethat the labelson the stripare visiblefrom above. 22 Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual 4. Guidelabelstripto printunitvia the rollretainer(3).See Fig. 11. 5. Push guide (2) againstthe labelstrip,swivelit upwardagainstthe roll retainerand tightenknurled screw(1). 6. Insertlabelstripintoprinthead(see'6.1.3"on page 17). 7. Set labelsensor(see"6.1.4"on page 18). 8. Set head lockingsystem(see "6.1.7"on page 21) 9. Turn lever(5) clockwiseto lock the printhead. 6.4 Loadingtransfer ribbon With directthermalprinting,do not loada transferribbon;if one has alreadybeen loaded,removeit. L Cleanprintheadbeforeloadingthe transfer ribbon(see "8.5"on page 28). 2. Turn lever(4) counterclockwise to liftthe printhead. 3. Slidetransferribbonroll (2) onto the ribbon supplyhub (3) untilit stopsand so that the colorcoatingof the ribbonfaces downward when beingunwound.No rotationdirection is specifiedfor the ribbonsupplyhub (3). 4. Holdtransferribbonroll (2) firmlyand turn knob on ribbonsupplyhub (3) counterclockwise untilthe transferribbonroll is secured. 5. Slidesuitabletransferribboncore onto the transferribbontake-uphub (1) and secureit in the same way. 6. Guidetransferribbonthroughthe printunit a s s h o w ni n F i g .1 2 . Fig.12: Feed path of the transferribbon 7 . Securestartingend of transferribbonto the transferribboncore (1) with adhesivetape. Ensurecounterclockwise rotationdirectionof the transferribbontake-uphub here. 8. Turntransferribbontake-uphub (1) counterclockwiseto smooth out the feed path of the transferribbon. 9. Turn lever(4) clockwiseto lockthe printhead. Edition5/06 Instructions Operating 23 ULTIMATE 3000XT Series User Manual Setting the feed path of the transfer ribbon 6.5 Transferribbonwrinklingcan lead to printimageerrors.Transferribbondeflectioncan be adjustedso as to preventwrinkles.See also "Settingthe head lockingsystem"on page 21. i The adjustmentis best carriedout duringprinting. 1 . Read currentsettingon the scale (1) and record if necessary. 2. Turn screw(2) with hexagonalwrenchand observethe behaviorof the ribbon. ln the + direction,the inneredge of the transfer ribbonis tightened,and the outeredge is tightenedin the - direction. Fig. 13: Settingthe feed path of the transferribbon Removingand installingthe rewind guide plate,dispenseplate or tear-off plate 6.6 To convertthe printerfor use in anotheroperatingmode,a rewindguideplate,a dispenseplateor a tearoff platemay need to be installed. I For printerversionswith a lockingsystemon the rewindassistroller,the lockingsystemon the rewind assistrollermust be removed(see "6.7"on page 25) for operationin Rewindmode beforeinstallation of the rewindguide plate. Removing a plate 1. Loosenscrews(2) severalturns. 2. Slideplate(1) to the rightand removeit. Installing a plate 1. Placeplate(1) onto the screws(2) and slide to the left completely. 2. Tightenscrews(2). the rewindguide Fig. 14: Removingand installing plate,dispenseplateor tear-offplate 24 Instructions Operating Edition 5/06 ULTIMATE 3000XT Series User Manual 6.7 Removingand installingthe locking system Removing the locking system 1. Positionprinterat edge of table so that the oblonghole is accessiblefrom below. 2. Screwout screws(1) (2) and removethem. 3. Removethe pinchroller(4) and bottomplate (3) Installing the locking system 1. Positionprinterat edge of table so that the oblonghole is accessiblefrom below. 2. Placethe pinchroller(4) into oblonghole and lightlytightenscrew(1) of bottomplate (3) from above. 3. Lightlytightenscrew(2) of bottomplate(3) from below. 4. Alignthe pinchroller(4) with centerof label and tightenscrews. Fig. 15: Removingthe lockingsystem Edition5/06 Instructions Operating 25 ULTIMATE 3000XT Series User Manual Printing 7 CAUTION! The printheadcan be damaged if handledimproperly! = Do not touch the bottom of the printhead with your fingers or sharp objects. = Ensurethat the labelsare clean. + Ensure smooth label surfaces. Raw labels are like emery and reduce the service life of the printhead. + Print at the lowest possible printhead temperature. 7.1 Synchronization The printeris readyfor operationwhen all connectionshave been made.the labelsand, if necessarythe transferribbon.have been loadedand the nrintho2dis locked. the printerautois necessary.Duringsynchronization, After ioadingthe labelmedrum,synchronization maticallydeterminesthe lengthof the loadedlabelsand sets labeladvancementaccordingly. 1. Pressthe feed buttonto startsynchronization. 2. Removeempty labelsaftersynchronization. with the loadedlabelmedium. The printeris synchronized . I 7.2 is not necessaryif the printheadwas not openedbetweendifferentprintjobs, even if Synchronization the printerwas switchedoff. Tear-Offmode In Tear-Offmode,labelsor continuousmediaare printed.After printing,the labelstrip is separatedby hand.The labelprinteris equippedwith a tear-offplatefor this. Optionally,the labelcan be cut off or labelstripscan be wound up externally. 7.3 Peel-Offmode peeledoff the carriermediumafterprintingand presented In Peel-Offmode,the labelsare automatically for removal.The labelprinteris equippedwith a dispenseplateand one of the followingaccessory devicesfor this:peel-offsensor(PSOor PS8),peel-offadapter(PSs)or applicator(A1000).The carrier mediumis woundup insidethe printer. 7.4 Internalrewinding The labelsare wound up internallyafterprintingwith the carriermediumfor lateruse. The labelprinter is equippedwith a rewindguide platefor this. 26 Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual 8 Cleaningand basic maintenance DANGER! Riskof deathvia electricshock! = Disconnectthe printerfrom the powersupplybeforeperformingany maintenance work. Maintenanceplan 8.1 When I fiaintenange !3sk ,Generalcleaning(see"8.3"on page28) ' Cleanprintroller(see"8.4"on page28) r Cleanprinthead(see "8.5"on page 28) , as necessary ; each time the labelroll is changedor when the printimageand labeltrans- i port are adverselyaffected. directthermalprinting:eachtimethe l: labelrollis changed thermal transfer printing. each time the transferribbonis changed or when the printimageis adversely affected , For 4" wide labelprintersonly: Cleanlabelsensor(see "8.6"on page 28) when the labelrollis changed , Replaceprinthead(see "8.7"on page 29) when errorsin the printimageoccur Replaceprintrollerand rewindassistroller 31) , Il"?__8.8 ?' ?.:su when printimageand labeltransport are adverselyaffected plan Tab. 8:Maintenance 8.2 Tools and cleaningagents For adjustmentsand simpleinstallation work, use the accompanyinghexagonalwrenchlocatedin the bottomsectionof the printunit.See Fig. 5, ltem 8. No othertoolsare requiredfor the work described here. i Edition5/06 Cleaningagents . soft brush . soft cloth . pure alcohol . . cotton swabs . specialcleaningpen rollercleaner OperatingInstructions 27 ULTIMATE 3000XT Series User Manual Generalcleaning 8.3 CAUTION! Abrasive cleaning agents can damage the printer! = Do not use abrasives or solvents to clean the outer surfaces or assemblies. + Removedust and paper fuzzin the printingarea with a soft brushor vacuumcleaner. + Cleanoutersurfaceswith an all-purposecleaner. Cleaningthe print roller 8.4 to liftthe printhead. 1. Turn lever(4, Fig. 12) counterclockwise 2. Removelabelsand transferribbonfrom the printer. 3. Removedepositswith rollercleanerand a soft cloth. 4. lf the rollerappearsdamaged,replaceit (see"B.8"on page31). Cleaningthe printhead 8.5 Substancesmay accumulateon the printheadduringprintingand adverselyaffectprinting,e.g. differences in contrastor verticalstripes. CAUTION! Printheadcan be damaged! = Do not use sharp or hard objects to clean the printhead. = Do not touch protective glass layer of the printhead. to liftthe printhead. 1. Turn lever(4, Fig. 12) counterclockwise 2. Removelabelsand transferribbonfrom the printer. 3. Cleanprintheadsurfacewith specialcleaningpen or a cottonswab dippedin pure alcohol. the printer. 4. Allow printheadto dry for 2-3 minutesbeforecommissioning Cleaningthe labelsensor 8.6 II printers.Youcould Pleasedo notcleanthesensorfor the ULT-3630XT or the ULT-3830XT printers causepermanent damageto the sensors.lf youfeelthe sensoron thesewide-format +1-978-2504414 or at at needto be cleaned,pleasecontactourServiceDepartment ils-barcode. techsupport@ com. CAUTION! Label sensor can be damaged! =+ Do not use sharp or hard objects or solvents to clean the label sensor. The labelsensorcan becomedirtiedwith paperdust.This can adverselyaffectlabeldetection. 28 Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual 1 . Turn lever(1) counterclockwise to liftthe printhead. 2 . Removelabelsand transferribbonfrom the printer. 3 . Remove hexagonalwrench (5) from its retainer. 4 . Pressthe latch(3) and slowlypull labelsensor outwardvia the tab (4). Ensurethat the labelsensorcableis not tensionedby this. 5 . Cleanlabelsensorand sensorunits(2) with brushor cottonswab soakedin purealcohol. 6 . Push labelsensorback via tab (3) and set it (see"6.1.4" on page 18). 7 . Push hexagonalwrench(4) into retainer. 8 . Reloadlabelsand transferribbon(see "6.1" o n p a g e1 6 ) , Fig. 16: Cleaningthe labelsensor Replacingthe printhead 8.7 The printheadof the labelprintercan be replacedwithoutthe need for fine adjustment.The printhead must be replacedif worn or when switchingto a printheadwith higheror lowerresolution.For betterdifferentiation, the printheads have a labelstatingthe printertype and resolution. 1 2 3 4 5 6 7 Head plate Plug connection Plug connection Screw Printingline Pins Printhead Fig.'17: Structureof the printhead I Edition5/06 The printhead(8) is preinstalled on a head plate(1) and preciselyalignedat the factory.Do not loosen the screws(4) underany circumstances. Instructions Operating n ULTIMATE 3000XT Series User Manual CAUTION! The printhead can be damaged by static electricity discharges and impacts! = Set up printer on a grounded,conductivesurface. + Ground your body, e.g. by wearing a grounded wristband. = Do not touch contacts on the plug connections (2, 3). = Do not touch printing line (5) with hard objects or your hands. { 0 Fig. 18: Removingand installing the printhead Removing the printhead 1. Turn lever(10) counterclockwise to liftthe printhead. 2. Removelabelsand transferribbonfrom the printer. 3. Removehexagonalwrench(9) from its retainer. 4. Lightlykeep printheadmountingbracket(9) on the printrollerwith one fingerand screwout screw(8) with the hexagonalwrenchand removeit and the washer. 5. Swivelprintheadmountingbracket(9) upward. 6. Removeprintheadfrom the printheadmountingbracket(9) if necessary. 7. Loosenbothplugconnections(2, 3) on the printheadand set printheaddownon a clean,softsurface. Installing the printhead (2, 3). 1. Attachplugconnections 2. Positionprintheadin printheadmountingbracket(9) in such a way that the pins (6) are securedin holesin the printheadmountingbracket(9). the corresponding 3. Lightlykeep printheadmountingbracket(9) on the printrollerwith one fingerand checkfor correct positioningof the printheadmountingbracket(9). 4. Screwin screw(8) with washerwith the hexagonalwrenchand tightenit. 5. Reloadlabelsand transferribbon(see"6.1"on page 16). 30 OperatingInstructions Edition5/06 ULTIMATE 3000XT Series User Manual 8.8 Replacingthe print roller and rewind assist roller Removing the side plate 1. Turn lever(1) counterclockwise to liftthe printhead. 2. Liftthe pinchroller(5) off the rewindassist roller. 3. Removelabelsand transferribbonfrom the printer. 4. Loosenscrews(4) on plate(6) with hexagonal wrenchby severalturns and remove plate(6). 3a 5. Unscrewscrews(3abc)of the side plate (2) with hexagonalwrench. 3b 6. Removeside plate(2). F i g .1 9 : Removingthe side plate Removing and installing rollers 1. Pullprintroller(7) and rewindassistroller (8) from the shafts(9, 10) on the housing. 2. Cleanshafts(9, 10) of the rollers(see expandedview at shaft(10)) 3. Slideprintroller(7) and rewindassistroller (8) onto their respectiveshaftsand turn slightlyuntilthe hexagonof the shaft engagesin the hexagonsocketof the print roller. 4. Set side plate(ltem2, Fig. 19) in placeand screwit downwith the screws(ltems3abc, Fig. 19) by tightening the screwsin order, i . e .a , b t h e nc . 5. Set plate(ltem6, Fig. 19) in placeand tightenscrews(ltem4, Fig. 19) with hexagonalwrench. Fig.20: Removingand installing rollers Edition5/06 Instructions Operating 31 ULTIMATE 3000XT Series User Manual 9 Errortreatment 9.1 Errortypes When an erroroccurs,the diagnosticsystemdisplaysthe erroron the screenand switchesthe printer intoone of the three possibleerrormodes,dependingon the errortype: .n lffiiBl pauseflashes Fault- correctable "4.2.6"on page14) (see illuminates cancel ,E\ cancelflashes \!r' -]:/ s Fault- irrecoverable (see"4.2.7" on page14) Systemerror (see"4.2.8" on page14) : 'i i i Tab.9:Errormodes 32 Operating Instructions Edition 5/06 ULTIMATE 3000XT Series User Manual 9.2 Troubleshooting iProblem 1Transferribbonwrinkles Gause rtinitei iinnon d;n;;iil;;i adjusted Head lockingsystemnot adjusted I I i I I Transferribbontoo wide l 1Printimage is blurredor 1missingin places i i : : : Printerdoesnotstop jwnentransfer ribbonis Printheaddirty See "Settingthe feed path of the trans- i fer ribbon"on page 24. See "settingthe head lockingsystem" i o n p a g e2 1 . i Use onlytransferribbonswhich are just r a bit widerthan the label. .i See "Cleaningthe printhead"on page28. Temperature too high Decreasetemperaturevia software Unfavorablecombinationof labelsand transferribbon Use anotherribbontype or brand. Directthermalprintingis selectedin the software , i ] Switchto thermaltransferprintingin the , software L ,j oone. Printeris in Monitormode Exit Monitormode 1Printerprintsa seriesof j characters insteadof the ; labelformat ; Printer transports thelabel Transferribbonloadedincor- Checkcourseof transferribbonand oributnotthetrans- rectly entationof the coveredside and correct i medium, if necessary. iferribbon. \ Unfavorablecombinationof labelsand transferribbon : .: i Printerprintsonlyevery Formatsettingin softwareis too large. i s e c o n dl a b e l ; linesin print Printheaddirty $Verticalwhite t. , rmaoe Use anotherribbontype or brand. Changeformatsettingin the software. on See "Cleaning the printhead" page28. t Horizontal whitelinesin printimage i. I t $ lighter on oneside i Printing Printheaddefective(failureof dots) See "Replacingthe printhead"on page29. Printeris beingoperatedin Cuttingmode or Peel-Off modewith the setting Changesetupto sackfeed > always, See "Configuration Instructions" Backfeed smart > Printhead dirty : t I t 1 l Head locking system not adjusted Li i on See "Cleaningthe printhead" page28. ii See "settingthe head lockingsystem" o n p a g e2 1 . i) ,".} Tab. 10 :Troubleshooting Edition5/06 lnstructions Operating 33 ULTIMATE 3000XT Series User Manual 9.3 Errormessagesand recovery Error message Cause Error recovery ADC malfunction Hardwareerror Switchprinteroff and on again. lf it occursagain-+ Service. Barcode error Invalidbarcodecontents,e.g. Correctbarcodecontents. alphanumericcharactersin numericalbarcode Barcode too big Barcodeis too largefor the allottedarea of the label Battery Batteryof the PC card is dead Replacebatteryin PC card. low Shrinkor shiftbarcode. Data inputbufferis full,and the computeris attemptingto send more data Use data transferwith protocol(preferably RTS/CTS). card futl Memorycard cannotaccept any more data Changememorycard. Device not conn. Programmingdoes not respondto existingdevice Connectan optionaldeviceor correct programming. File Callingup of a file from the memorycard which does not exist Checkcontentsof the memorycard. Buf fer overf low not found Errorin the selecteddownload Cancelprintjob, font changefont. FPGA malfunct,ion Hardwareerror Switch printeroff and on again. lf it occursagain-+ Service. Head error Hardwareerror Switchprinteroff and on again. lf it occursagain-+ replaceprinthead (see"8.7"on page29). Head open Printheadnot locked Lock printhead. Head too hot Printheadexcessivelywarm The printjob continuesautomatically afterpausing. lf this occursrepeatedly, reducethe heat levelor printspeed in the software. rnvalid Errorin configuration memory Reconfigureprinter. lf it occursagain-+ Service. setup Memory overf low Printjob too large:e.g. due to loadedfonts,largegraphics Name existe Fieldname in directprogram- Correctprogramming. ming enteredtwice No DHCPserver Printeris configuredfor DHCfl and there is no DHCP il;;;;J li:"ti:;,"'erver 34 Cancelprintjob. Reduceamountof data to be printed. DeactivateDHCP in the configuration and issuea permanentlP address. is Notirv thenetwork administrator. Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual I Error message i, .-..." .,..., i No Cause Eiio..efo;;i' severiirioersaremissing from the labelstrio Pressthe pause buttonseveraltimes untilthe next labelon the stripis detectedby the printer. The labelformatspecifiedin the softwaredoes not match the actualformatused Cancelprintjob. Changelabelformatin the software. Restartprintjob. A continuousmediumis locatedin the printer,but the softwareis waitingfor labels Cancelprintjob. Changelabelformatin the software. Restartprintjob. Labelsize not definedin programming Checkprogramming. There is no networkconnection Checknetworkcableand plug. Errorin the memorycard optionwhen accessingthe database Checkprogrammingand memorycard contents. Printeris configuredfor SMTP,and thereis no SMTP serveror the SMTP serveris currentlyunavailable DeactivateSMTP in the configuration. Gaution! Warningsvia email(EAlert) can then no longerbe received! I .,., Label found \ t: I i i, j No label size No Link ! j Notifythe networkadministrator. I ; No record found l i No Sl,lTP Eerver No Timeserver r Out of Out of Edition5/06 paper ribbon Notifythe networkadministrator. Timeserveris selectedin the DeactivateTimesaverin the configurabut there is no tion. configuration, timeserveror the timeserveris Notifythe networkadministrator. currentlynot available. Labelroll used up Loada labelroll(see"6.1"on page 16) or Loadfanfoldlabels(see "6.3"on page 22). Errorin papercourse Checkpapercourse. Transferribbonused up Load new transferribbon Transferribbonmelted throughduringprinting Cancelprintjob. Changeheat levelvia software. Cleanprinthead(see"8.5"on page28). Loadtransferribbon(see "6.4"on page 23). Restartprintjob. Thermalpaperlabelsare to be used,but the softwareis set to transferprinting Cancelprintjob. Switchto directthermalprintingin the software. Restartprintjob. Supplyrollof transferribbon not securedto ribbonsupply hub Securetransferribbon (see "6.4" on page23). g Instructions Operatin 35 ULTIMATE 3000XT Series User Manual i Errormessage Cause I Protocol error i Printerreceives an unknown Pressthe pausebuttonto skipthecomfrom mandor command 9r incorrect i the computer. Pressthe cancel buttonto cancelthe printjob. Read errorwhen accessing memorycard Checkdata on memorycard. ] $ $Read error l \' : , structural )$ Error recovery Save data. Reformatcard. memorycard. Errorin directory of the mem- Reformat data orycard,non-secure access err. i iurrt rro*r, card $ x I Memorycardnotformatted Memorycardtypenotsupported Formatcard, useanothercardtype. USBdeviceis detected. but Do notuseUSBdevice. i USB error i Device stalled does not function { USB error I Too much current Current i USB error USB devicenot recognized Do not use USB device. Hardwareerror Switchprinteroff and on again. lf it occursagain -+ Service. The voltagewhich has failedis displayed.Pleasenote this. ; Unknown device : Voltage error USB devicedrawingtoo much Do not use USB device. Write error Hardwareerror Repeatwriteattempt. Reformatcard. write protected Writeprotectionof the PC card is activated. Deactivatewrite protection. Errorwhen loadinga new firmwareversion.Firmware does not work with hardware Load appropriatefirmware. wrong revision . vgrsi_9n Tab. 11:Errorrecovery 36 Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual lndex c Cleaning Labelsensor Printroller Printhead Cleaningagents Cleaningthelabelsensor . . . . . . . ... Computerconnection Connections .27,28 . ...28 . . ..28 . ...28 ....27 . .. .28 ..10 . . . .10 D Devicetypes Display Disposal . .. .15 ....11 .....8 E Environment Error Causes Messages Recovery System Treatment.... Types .....8 . .. .34 ....34 ....34 ....14 ....32 ..,,32 F Fault correctable irrecoverable. . Functionsof the operatingpanel ....14 ....14 ....12 H Hexagonalwrench ....16 I Insertinga labelstripintothe printhead . . . . 1 7 .....9 Installation Installingthe printhead ....30 .. .26 Internalrewinding L Lithiumbattery Loading Fanfoldlabels Labels Labelsfrom a roll Media Ribbon Transferribbon .....8 .. . .22 . . ..16 . . ..16 ....16 . .23 .. . .23 M Maintenance plan Maintenance Mode Fault-correctable... Fault- irrecoverable 38 ....27 ....27 14 14 ...13 . .13 ...13 Pause PrintingLabel Ready N Navigatorpad .. N e t w o r k c o n n e c t i o. n Noteson the documentation o ...11 ...10 ....5 .13 .11 modes Operating panel Operating P Peel-offdeviceversion Peel-Offmode Positioningthe labelroll . P o w e r c o n n e c t i o. .n. . . Power-Savemode Printing Internalrewinding Peel-Offmode Tear-Offmode ......... .20,;z .17 .10 .12 .26 .26 .26 .26 R Removing Printhead Wound roll . . Removingand installing Coreadapter...... Dispenseplate Lockingsystem Rewindguide plate Tear-offplate . Replacing Printroller Printhead Rewindassistroller . Rollers Rewindmode .30 .22 16 .24 .25 .24 .24 .31 .29 .31 .31 .19 S Safety notes Scopeof delivery Screen Setting Feed path of the transferribbon Head lockingsystem Labelsensor Ribbon Settingup the labelprinter. . . . . . . Standarddevice Switchingoff Switchingon Symbolindicators Instructions Operating Edition5/06 ULTIMATE 3000XT Series User Manual Synchronization Systemerror T +::i;oo'"ll : ""' ::: : Transportationsafeguards : ..26 14 ''r 16,22? U tlnnackino U nPacking ... g strip windins uptheraber 1e .....9 ForTechnical Supportor Serviceon yourULTIMATE3000xrSeriesprinter,pleasecontact ourTechnical ServicesDepartment at +1-978-2504414 or at [email protected]. Forlabelsandribbons foryourULTIMATE3000xrSeriesprinter,pleasecontactourSales andCustomer ServiceDepartment at +1-978-250-4414 or at [email protected]. www.ils-barcode.com Edition5/06 Instructions Operating 39 ULTIMATE 3000XT Series User Manual 10 Kidder Road, Chelmsford, MA 01824 USA +1-978-250-4414 www.ils-barcode.com © 2006 Industrial Labeling Systems, Corporation Specifications subject to change without notification