Download UX60 Troubleshooting Diagram

UX60 Troubleshooting Diagram
Last revised: June 24, 2014
Revision History
Glossary of Terms
Contact Support
UX60 Main Page
UX60 Issue
Image
Network
Audio
Power/ fan/
colour & other
Serial interface
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UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1. Image
Revision History
Glossary of Terms
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Home
Always bypass any VGA
splitters for troubleshooting
any image issues on
projector.
Image
Cannot
keystone the
image
Flickering
image
Image shifts
when input is
connected
Video source
is not
recognized
Noisy image
Stuck pixel
Dim image
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1.1 Cannot keystone the image
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Glossary of Terms
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Cannot
keystone the
image
Home
Follow the
YouTube video
as attached.
Is image
correctly
keystoned?
No
Yes
Issue resolved.
For further assistance,
please contact SMART
Technical Support..
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1.2 Flickering image
Revision History
Glossary of Terms
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Home
Flickering
image
This issue has never been
reported on UX60
projectors.
What kind of
flickering are
you seeing?
Projector has
‘rolling’ bars or
lines flickering
in the image
Projector is
flickering
different
colours
Projector has
sparkles and
noise in the
image
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
Glossary of Terms
Revision History
1.2.1 Projector has ‘rolling’ bars or lines flickering in the image
Back
Projector has
‘rolling’ bars or
lines flickering in
the image
Home
Monitor the issue. If the
issue re-appears, contact
SMART Technical Support.
Yes
Set the computer to
1280x800 @48Hz,
and verify from the
projector info tab.
Does this resolve the
issue?
No
Monitor the issue. If the
issue re-appears, contact
SMART Technical Support.
Yes
Reset the projector
to its default state. Is
the issue resolved?
No
Issue resolved, replace the
original VGA cable.
Yes
Try using a different
VGA cable. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(A)
Yes
Bypass the VGA port
on the ECP and go
straight to the
projector. Is the issue
resolved?
No
Use the other VGA
port than what you
would normally on
the projector.
For further
assistance, please
contact SMART
Technical Support.
(B)
Contact Support
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1.2.2 Projector is flickering different colours
Revision History
Glossary of Terms
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Projector is
flickering different
colours
Home
Disconnect all the
inputs from the
projector beside
power cable. Does
this resolve the
issue?
- Ensure the video source
meets the UX60 resolution
settings 1280X800 @ 48 Hz.
- This can be checked from
the projector’s menu.
Yes
No
For further
assistance, please
contact SMART
Technical Support.
(A)
Yes
Bypass ECP. Is the
issue resolved?
No
Issue is the source. Use a
different computer, DVD,
VCR etc. or attempt to
adjust source output
settings.
Yes
Determine which
source is causing
issue and replace
source. Is the issue
resolved?
Yes
No
Issue resolved.
For further
assistance, please
contact SMART
Technical Support.
(B)
No
Issue resolved.
Yes
Try replacing cabling
between source and
projector. Is the issue
resolved?
No
Issue resolved.
Yes
Try factory reset on
projector. Is the issue
resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(C)
Factory reset can be
performed through service
menu. Service menu can be
accessed using navigation
keys in following order:
Down, up, up, left, up.
Perform a factory
reset on projector.
Does this resolve the
issue?
Factory reset can be
performed through service
menu. Service menu can be
accessed using navigation
keys in following order:
Down, up, up, left, up.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1.2.3 Projector has sparkles and noise in the image
Revision History
Glossary of Terms
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Projector has
sparkles and noise
in the image
Home
Are you using CAT5XT?
Yes
Bypass extenders. Is
the issue resolved?
No
No
Try another VGA
cable. Is the issue
resolved?
Yes
Issue resolved, replace the
original VGA cable.
No
Yes
For further
assistance, please
contact SMART
Technical Support.
(A)
Try the other VGA in
port on the projector.
Is the issue
resolved?
Yes
For further
assistance, please
contact SMART
Technical Support.
(B)
No
Bypass the ECP and
run VGA from
computer to
projector. Is the issue
resolved?
Yes
For further
assistance, please
contact SMART
Technical Support.
(C)
No
Try another
computer. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(D)
Yes
Perform all driver updates
on the computer and check
with your local IT
department. It is possible
the video card is defective.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1.3 Image shifts when input is connected
Glossary of Terms
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Home
Image shifts when input is
connected
No
For further
assistance, please
contact SMART
Technical Support.
Set the input source to 1280x800
@48 Hz resolution. Verify that
the projector recognizes the
resolution by pressing Menu >
Information (far right) on the
remote. Is the issue resolved?
Yes
Issue resolved.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1.4 Video source is not recognized
Glossary of Terms
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Video source is
not recognized
Home
Issue resolved.
Yes
Is issue resolved
by setting the
computer to
1280x800 @ 48Hz
resolution?
No
Issue resolved.
Yes
Check the VGA for
damaged pins and
reseat it. Is the
issue resolved?
No
Issue resolved.
Yes
Swap the VGA
cable for a known
working one. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(A)
Yes
Bypass the ECP?
Is the issue
resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(B).
Yes
Use a different
input on the
projector (VGA 1,
VGA 2, etc.). Is the
issue resolved?
No
Issue resolved, hardware
issue.
Yes
Use a different
video source
(laptop, VCR,
DVD). Is the issue
resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(C)
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1.5 Noisy image
Revision History
Glossary of Terms
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Home
Noisy image
Issue resolved.
Check VGA for
damaged pins and
reconnect. Is the
issue resolved?
Yes
No
Issue resolved.
Yes
Set resolution to
1280x800 @ 48Hz. Is
the issue resolved?
No
Issue resolved.
Yes
Swap the VGA cable.
Is the issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(A)
Yes
If you are using
CAT5-XT, bypass
them. Is the issue
resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(B)
Yes
Bypass the ECP. Is
the issue resolved?
No
Issue resolved.
Yes
Ensure that the
computer and
projector are plugged
into the same wall
outlet or power bar. Is
the issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(C)
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1.6 Stuck pixel
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Glossary of Terms
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Stuck pixel
Home
Perform a power
cycle on projector.
Is the issue still
occurring?
No
Issue resolved.
No
Issue resolved.
Yes
Factory reset can be
performed through service
menu. Service menu can be
accessed using navigation
keys in following order:
Down, up, up, left, up.
Perform a factory
reset on projector.
Is the issue still
occuring?
Yes
Confirm if it occurs
when no input is
connected. Does it
occur on the blue
SMART logo?
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
1.7 Dim image
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Dim image
Home
Issue is with the cabling or
the computer.
Yes
Does the image
work fine on
SMART logo Blue
screen?
No
Issue resolved.
Yes
Perform a factory
reset on the
projector. Does
this resolve the
issue?
No
Issue resolved.
Yes
Clean the lens of
the projector. Does
this resolve the
issue?
No
Swap the lamp
with a known
working lamp.
Does this resolve
the issue?
For further
assistance, please
contact SMART
Technical Support.
Factory reset can be
performed through service
menu. Service menu can be
accessed using navigation
keys in following order:
Down, up, up, left, up.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
2. Network
Revision History
Glossary of Terms
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Network
Back
Home
Try assigning an
IP to the
projector.
Issue resolved.
Try a different IP. Another
PC is already assigned to
that IP address.
Contact your network
administrator as the
network refused the IP.
Yes
Yes
Connected
Manual IP
DHCP
Did the IP
address stay and
projector is
connected?
Did the IP
address stay and
projector is
connected?
Issue resolved.
Yes
No
No
Are you able to
ping the IP
address from a
network PC?
Does the PC get
an IP assigned
when plugged into
the network
connection?
No
Yes
No
Assign the IP
again. May be a
DHCP Server.
Consult your
network
administrator. IP
assignment may
be restricted to
Mac addresses
Consult your
network
administrator as
there is no DHCP
server on the port.
Not connected
Not connected
Try DHCP
connection.
Try manual IP
connection.
Not connected
For further
assistance, please
contact SMART
Technical Support.
(A)
For further
assistance, please
contact SMART
Technical Support.
(B)
Issue resolved.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
3. Audio
Revision History
Glossary of Terms
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Audio
Home
What is the audio
issue?
No Sound
Audio feedback/
Noisy audio
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
3.1 No sound
Revision History
Glossary of Terms
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No sound
Back
Home
Are there speakers
connected?
Yes
Issue resolved.
No
Ensure the correct
input is selected on
the projector. Is the
issue resolved?
Yes
Connect speakers. Is
the issue resolved?
No
Yes
No
Troubleshoot the audio
device separately from the
projector. Issue with the
audio cable, speakers, or
audio source.
Issue resolved.
Bypass the projector
and run directly to the
speakers. Is the issue
resolved?
No
Yes
Are the cables from
the ECP to the
projector securely
connected?
No
Follow the instructions
on p.20 of the SMART
Board 600ix
Configuration and
User’s Guide. Is the
issue resolved?
Yes
For further
assistance, please
contact SMART
Technical Support.
(A)
No
Bypass the ECP and
connect directly to the
projector (see page 16
of the Configuration
and User’s Guide). Is
the issue resolved?
Yes
No
Issue resolved, replace
audio cable.
Connect a known
working audio cable
from source to
projector audio input.
Is the issue resolved?
Yes
No
Issue resolved, replace
audio cable.
Connect a known
working audio cable
from projector audio
out to the speakers. Is
the issue resolved?
Yes
No
Ensure that the correct
input is being used.
Audio 1 is associated
with VGA 1 and Audio
2 is associated with
VGA 2. Is the issue
resolved?
Yes
Issue resolved.
No
For further
assistance, please
contact SMART
Technical Support.
(B)
Yes
Issue resolved.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
3.2 Audio feedback/ noisy audio
Glossary of Terms
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Home
Audio feedback/ noisy audio
Issue resolved.
Yes
Verify the cables from the ECP
to the projector are properly
and securely connected by
following the diagram on p.20
of the SMART Board 600ix
configuration and user’s guide.
Is the issue resolved?
No
Issue resolved.
Yes
Verify that the audio
connection from the audio
source to the ECP is properly
and securely connected by
following the instructions on
p.20 in the SMART Board
600ix configuration and user’s
guide. Is the issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(A)
Yes
Bypass the ECP and connect
directly to the projector. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(B)
Yes
If you are using CAT5
extenders, bypass the
extenders. Is the issue
resolved?
No
For further
assistance, please
contact SMART
Technical Support.
(C)
Yes
Use a different audio input
(Audio 1, Audio 2 etc.). Is the
issue resolved?
No
Replace audio cable. Issue
resolved.
Yes
Use a known working audio
cable from source to projector
audio input. Is the issue
resolved?
No
Replace audio cable. Issue
resolved.
Yes
Use a known working audio
cable from projector audio out
to the speakers. Is the issue
resolved?
No
Connect the speakers directly
to the audio source. Is the
issue resolved?
For further
assistance, please
contact SMART
Technical Support.
(D)
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
Revision History
4. Power/ fan/ colour & other
Contact Support
Glossary of Terms
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Power/ fan/
colour & other
Home
Includes the following
- Lamp issues
- Fan failure
- Overheating
- Reset lamp hours under
“ Lamp error”
No display/ fan/
colour wheel
issues
Lamp shattered
No power
Projector keeps
shutting down
intermittently
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.1 No display/ fan/ colour wheel issues
Revision History
Glossary of Terms
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No display/ fan/
colour wheel
issues
Home
What is the status
of the POWER
LED?
Off
What the status of
the diagnostics
LED?
Off
The unit does not
have sufficient
power or is not
plugged in
Solid red
Error (fan/ colour
wheel failure)
Solid green
Flashing green
Solid amber
Flashing amber
What is the status
of the diagnostics
LED?
What is the status
of the diagnostics
LED?
What is the status
of the diagnostics
LED?
What is the status
of the diagnostics
LED?
Flashing red
Off
Flashing red
Off
Off
Off
Temperature limit
exceeded
Projector is in
standby mode
Lamp error
Unit cooling down
Unit is running as
expected
The projector is
preparing to turn
on
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
Glossary of Terms
Back
Home
Revision History
4.1.1 The unit does not have
sufficient power or is not
plugged in
Contact Support
The unit does
not have
sufficient power
or is not plugged
in
Unplug and
replug the
projector in to the
wall. Is the issue
resolved?
Yes
Issue resolved.
Yes
Issue resolved.
Yes
Issue resolved.
No
Plug the projector
into a different
power outlet. Is
the issue
resolved?
No
Swap the power
cable with a
known working
one. Is the issue
resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.1.2 Error (fan/ colour wheel failure)
Revision History
Contact Support
Glossary of Terms
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Home
Error (fan/
colour wheel
failure)
Colour wheel
failure
Fan failure
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
Revision History
4.1.2.1 Colour wheel failure
Contact Support
Glossary of Terms
Back
This colour wheel failure is
slightly different from the
image colour wheel failure.
This one results in the
projector turning off.
Home
Colour wheel
failure
Power cycle the
projector for 30
seconds. Is the
issue resolved?
Yes
Issue resolved.
Yes
Issue resolved.
No
Follow the
projector cleaning
instructions. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.1.2.2. Fan failure
Revision History
Glossary of Terms
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Home
Fan failure
Power cycle the
projector for 30
seconds. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
Yes
Issue resolved.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.1.3 Temperature limit exceeded
Revision History
Glossary of Terms
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Home
Temperature
limit exceeded
Is the unit too
close to the roof,
under a bright
light, or otherwise
unable to cool
down properly
Yes
Issue resolved.
Yes
Issue resolved.
Yes
Issue resolved.
No
Follow the
instructions for
cleaning the
projector. Is the
issue resolved?
No
Unplug the
projector for 60
seconds and
replug. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.1.4 Projector is in standby mode
Glossary of Terms
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Home
Projector is in
standby mode
Bypass the ECP and
use the remote to
power on the
projector. Is the
issue resolved?
Yes
Issue resolved.
Yes
Issue resolved.
Yes
Issue resolved.
No
Power cycle the
projector. Is the
issue resolved?
No
Try another wall jack
or power cable, in
case the wall jack is
not providing enough
power out. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.1.5 Lamp error
Revision History
Glossary of Terms
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Lamp error
Home
Swap the lamp with
a known working
one. Is the issue
resolved?
Yes
Issue resolved.
Yes
Issue resolved.
Yes
Issue resolved.
Yes
Issue resolved.
No
- Turn on the projector
- Press the following
buttons on remote
-Down – Up – Up – Left –
Up known as DULLU
Follow the instructions on
screen to reset the lamp
hours.
Reset the lamp
hours on the
projector. Is the
issue resolved?
No
Follow the
instructions for
cleaning the
projector. Is the
issue resolved?
No
Power cycle the unit.
Is the issue
resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.1.6 Unit cooling down
Revision History
Glossary of Terms
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Home
Unit cooling down
Allow the unit to cool
down. Is the issue
resolved?
Yes
Issue resolved.
Yes
Issue resolved.
Yes
Issue resolved.
No
Follow the
instructions for
cleaning the
projector. Is the
issue resolved?
No
Power cycle the
projector. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
Glossary of Terms
4.1.7 Unit is running as expected
Revision History
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Home
Unit is running as
expected
Unplug and replug
the input source. Is
the issue resolved?
Yes
Issue resolved.
Yes
Issue resolved.
No
Remove any
projector lenses
obstructions. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.1.8 The projector is preparing to turn on
Glossary of Terms
Contact Support
Back
Home
Revision History
The projector is
preparing to turn
on
Try another remote
to turn on the
projector. Does it
work?
No
Reseat the lamp
cover. Is the issue
resolved?
Yes
Issue resolved.
Yes
Issue resolved.
Yes
Issue resolved.
No
Power cycle the
projector. Is the
issue resolved?
No
Allow the unit to run
for 30 minutes. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.2 Lamp shattered
Revision History
Contact Support
Glossary of Terms
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Home
Lamp shattered
Confirm the loud
noise came from the
projector and now it
no longer projects
any image.
Lamp housing was
opened and debris
from the lamps are
scattered throughout
the projector.
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.3 No power
Revision History
Glossary of Terms
Contact Support
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Home
No power
Try a different power
outlet. Is the issue
resolved?
Yes
Issue resolved.
Yes
Issue resolved.
No
Confirm if there is no
light status on the
projector and swap
the power cable. Is
the issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
4.4 Projector shuts down intermittently
Glossary of Terms
Revision History
Contact Support
Back
Always ensure to check the
light sequence when
projector shuts down to
confirm what is causing the
issue.
Home
Projector shuts
down intermittently
Is the unit too close
to the roof, under a
bright light, or
otherwise unable to
cool down properly?
Yes
Issue resolved.
Yes
Issue resolved.
Yes
Issue resolved.
No
Follow the
instructions for
cleaning the
projector. Is the
issue resolved?
No
Perform a factory
reset on the
projector. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
5. Serial interface
Revision History
Glossary of Terms
Contact Support
Back
Serial interface
Home
Are you sending
commands from a
PC or a room control
system?
Room control
Do you have a
console that shows
you responses?
PC
No
Connect a PC so you
can identify if an
error message is
generated.
Are you seeing any
responses?
Yes
Ensure the use of the
correct RS232
commands as per the
user manual. Did this
resolve the issue?
Yes
Incorrect connection
commands. Issue resolved.
No
Yes
No
Are you seeing any
responses?
Yes
Ensure the use of the
correct RS232
commands as per the
user manual. Did this
resolve the issue?
Yes
Incorrect connection
commands. Issue resolved.
Check your
connection
properties against
the manual on page
72. Is the issue
resolved?
Yes
Incorrect connection
details. Issue resolved.
Yes
The cable was faulty. Issue
resolved.
Yes
Monitor if the issue reoccurs. If it does, contact
SMART Technical Support.
Yes
Monitor if the issue reoccurs. If it does, contact
SMART Technical Support.
No
No
No
Check your
connection
properties against
the manual on page
72. Is the issue
resolved?
Yes
Incorrect connection
details. Issue resolved.
Yes
The cable was faulty. Issue
resolved.
Use a known
working serial cable.
Is the issue
resolved?
No
No
Use a known
working serial cable.
Is the issue
resolved?
For further
assistance, please
contact SMART
Technical Support.
No
Bypass the room
control system and
follow the PC
troubleshooting.
Power cycle the
projector. Is the
issue resolved?
No
Access the service
menu (d,u,u,l,u) and
reset the projector to
its factory state. Is
the issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
Last revised: June 24, 2014
6. Remote control
Revision History
Glossary of Terms
Contact Support
Back
Home
Remote control
Make sure the plastic
housed inside the remote
has been removed. Is the
issue resolved?
Yes
Issue resolved.
Yes
Issue resolved.
Yes
Issue resolved.
No
Position the remote
towards the RF sensor on
the projector. Is the issue
resolved?
No
Confirm the battery works
with another remote or
swap the remote control
with another known
working remote. Is the
issue resolved?
No
For further
assistance, please
contact SMART
Technical Support.
UX60 Troubleshooting Diagram
REVISION HISTORY
SECTION
PAGE
REV.
REVISED BY
DATE
All
All
1.0
Isaac Peters
June 23, 2014
DESCRIPTION OF CHANGE
Revised format.
UX60 Troubleshooting Diagram
Revision History
1.1
Keystone Image:
Confirm proper
installation was done.
RMA should not be
necessary for this step.
Contact Support
Cannot keystone the
image
1.2.1
Projector has
‘rolling’ bars or lines
flickering in image
1.2.2
Projector is
flickering different
colours
1.2.3
Projector has
sparkles and noise in
the image
1.3
Image shifts
when input is
connected
1.4
Page 1.2.1:
If bypassing the ECP
works. RMA ECP.
(A)
Page 1.2.1:
If swapping VGA ports
doesn’t work. RMA
Projector.
(B).
Page 1.2.2:
If bypassing the ECP
works. RMA ECP.
(A)
Page 1.2.2 IF VGA port
on projector is faulty.
RMA projector.
(B)
Page 1.2.3 If bypassing
the CAT5 XT resolves
issue. RMA CAT5 XT.
(A)
1.2.3 Sparkles/Noise:
After swapping video
cables & sources.
Determined that projector
needs to be RMA’d
(B)
Page 1.2.2 If after
factory reset, issue is still
not resolved. RMA
projector.
(C)
Page 1.2.3:
If bypassing the ECP
works. RMA ECP.
(C)
1.3 Image Shift:
After swapping video
cables/source, and verifying
input. Determined that
projector needs to be
RMA’d
Page 1.4:
If bypassing the ECP works.
RMA ECP.
(A)
Page 1.4:
If swapping VGA ports
doesn’t work. RMA
Projector.
(B).
Page 1.4:
If swapping the computer
doesn’t resolve the issue.
RMA Projector.
(C)
Page 1.5 If bypassing the
CAT5 XT resolves issue.
RMA CAT5 XT.
(A)
Page 1.5:
If bypassing the ECP works.
RMA ECP.
(B)
Page 1.5:
If confirming power
connection doesn’t resolve
the issue. RMA Projector.
(C)
Video source is not
recognized
1.5
Noisy Image
1.6
Page 1.6 RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Stuck pixel
1.7
Dim Image
1.7 Dim Image:
-If issue occurs with known good
lamp, RMA projector.
-If issue is resolved after
swapping lamp, RMA lamp
Page 1.2.3:
If swapping the computer
doesn’t resolve the issue.
RMA Projector.
(D)
UX60 Troubleshooting Diagram
Revision History
2.0
Page 2.0: If the projector is
unable to gain an IP address
even after swapping ports and
cables. RMA Projector.
(A)
Page 2.0: If the projector is
unable to gain an IP address
even after swapping ports and
cables. RMA Projector.
(B)
3.1 No Sound:
If system works after
bypassing ECP. RMA ECP.
(A)
3.1 No Sound:
If audio feedback is still
present. Consider either
RMA’ing projector or doing
further troubleshooting to
determine origin.
(B)
3.2 Audio Feedback:
If system works after
bypassing ECP. RMA ECP.
(A)
3.2 Audio Feedback:
If system works after
bypassing CAT5-XT
extender. RMA CAT5-XT
(B)
Contact Support
Network Issues
3.1
No Sound
3.2
Audio Feedback/
Noisy Audio
3.2 Audio Feedback:
If system doesn’t work
through both Audio-In
ports on projector. RMA
projector.
(C)
3.2 Audio Feedback:
If audio feedback is still
present. Consider either
RMA’ing projector or doing
further troubleshooting to
determine origin.
(D)
UX60 Troubleshooting Diagram
Revision History
4.1.1
4.1.1 insufficient power:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Contact Support
Unit does not have
sufficient power
4.1.2
4.1.2.1 Colour Wheel Failure
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Projector Fan &
Colour Wheel
Failure error
4.1.3
Projector
temperature limit is
exceeded
4.1.4
Projector is stuck in
Standby Mode
4.1.5
4.1.3 Temp. Limit Exceeded:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
4.1.4 Stuck in Standby Mode:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
4.1.5 Projector Lamp Error:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Projector Lamp
Error
4.1.6
4.1.6 Cooling Down issue:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Projector cooling
down issue.
4.1.7
4.1.7 Running as expected:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Running as
expected issue
4.1.8
Projector
preparing to turn
4.1.8 preparing to turn on:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
on
4.2
Lamp Shattered
4.2 Lamp Shattered:
RMA the projector.
4.1.2.2 Fan Failure
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
UX60 Troubleshooting Diagram
Revision History
4.3
4.3 No power:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Unit does not power
on.
4.4
4.4 Shuts down Intermittently:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Projector shuts
down intermittently
5.0
5.0 Serial Interface Issue:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Projector serial
interface.
6.0
Remote control
unable to power on
projector
6.0 Remote not able to turn
on Projector:
RMA Projector if all
troubleshooting has been
completed and last step leads
to contact support.
Contact Support