Download Operational Matrices for Reporting on Accessibility Features for

Operational Matrices for Reporting on Accessibility Features for Telephone Equipment Industry
Guideline (G627:2011)
These matrices can be used for the purpose specified in G627:2011
MATRIX FOR FIXED LINE HANDSETS
Manufacturer/Importer:
Product type:
Product Brand(s):
Model(s) (range/product family):
Website and/or contact details for the product:
Date completed:
(DD/MM/YY)
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
Handset/Hardware Information
Are individual keys easily discernible to the user
Give examples – e.g.
Key identification
 phone where all keys are touch-sensitive keypad should say ‘NO’.
 phone with some keys easily discernible, but not all keys easily discernible, should
say ‘NO’.
Yes / No
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
What is the distance from the centre point of one number key to another
Key centre point distance
_____ mm
Horizontal distance between key centres may be different o vertical distance between
key centres. The answer “?mm” to be given here should be the smaller of the two
measurements.
Distance between keys
What is the distance between the edge of one number key to another
Caller ID screen
Screen is caller ID capable
_____ mm
Yes / No
Mobility/Dexterity features
Handset weight
Handset weight including battery
Easy Battery Placement
Is battery clearly marked for proper orientation and placement
The phone can be mounted on a wall
Wall mounting capable
Can add if wall mounting directly to a standard Telstra wall mount plate.
……………grams
Yes / No
Yes / No
If ‘Yes’, is the accessory to mount the phone included
Yes / No
Dial-out buffer memory
Number to be called can be entered and checked on the display before sending
Yes / No
Keypad separate from handset
Keypad provided is separate from handset on a base unit or on a plug-in option
Yes / No
Hands free operation during dialling and after call initiated
Yes / No
If ‘Yes’ does the phone have full duplex speaker phone capability
Yes / No
Guarded/recessed keys
Individual keys are recessed or guarded in some way to reduce the chance that you will
press the wrong key
Yes / No
Short Messaging Service (SMS)
capable
Messages can be read, composed and sent using the phone's screen and or keypad
Yes / No
Speaker-phone capable
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
Predictive text sending
Phone predicts a whole word from the first few letters of the word being typed using an
inbuilt dictionary (for SMS/MMS use)
Yes / No
Phone provides an audible alert when handset not replaced correctly
Yes / No
Phone provides a visual alert when handset not replaced correctly
Yes / No
Handset alert
Alternative headset can be connected in lieu of handset
Handset - connection
What is the difference between this question and the question immediately below?
Can the handset be disconnected and replaced with a headset
What is the difference between this question and the question immediately above?
Port for additional
earphone/headset
This facility enables an additional earphone to be plugged in so both ears can be used
to listen or another person can listen and assist with a call. It also enables a headset to
be installed for hands-free use.
Yes / No
Yes / No
Yes / No
To allow people to use computers as text terminals. Also allows customised devices to
work with the phone. Device can be connected to the phone by using:
Coupling to a device

cable (an electrical wire)
Yes / No

infrared signal (which travels through the air like a radio wave but cannot pass
through walls or other solid objects)
Yes / No

Bluetooth/wireless LAN (radio signals which travel through the air and may also be
able to pass through walls or other solid objects)
Yes / No

other connections than those described above (please describe): … … … … … …
Yes / No
Vision features
Standard key number layouts
The number keys are laid out in the standard way with 1 2 3 at the top and * 0 # at the
bottom
Yes / No
Key feedback - tactile
When you press a key you can feel a physical click, so you know it has been pressed
Yes / No
Key feedback - audible
When you press a key it makes a sound, so you know it has been pressed
Yes / No
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
Audible identification of keys spoken
When you press a number key the number is spoken out, so you know you have pressed
the correct one
Yes / No
Audible identification of keys function
The sounds you hear when you press a key are different for number keys and function
keys, so you can easily tell them apart
Yes / No
Adjustable font - style
You can change the font (typeface) used for the text on the display, which may make it
easier to read
Yes / No
Adjustable font - size
You can make the text on the display larger or smaller to make it easier to read
Display characteristics - Adjustable
Contrast Control
You can adjust the contrast of the display to make text and symbols easier to see
against the background
Yes / No
Display characteristics - Adjustable
Brightness Control
You can adjust the brightness of the display to make it easier to read
Yes / No
Display characteristics - Main
Display Size
Size of the main display
Display characteristics - Backlight
for Display
The display lights up to make it easier to read in the dark
Yes / No
Display characteristics - Colour
Differentiation
The information presented on the display does not rely on colour perception for
understanding (e.g. you do not have to be able to distinguish red symbols from green
symbols)
Yes / No
Voice output of Caller ID - inbuilt
Can read text messages out loud to you
Yes/ No
Key feedback - displayed
Number being dialled is displayed on the screen
Yes / No
Ringer volume adjustable
Adjustment of the ringing volume is possible
Yes / No
Ringer volume loudness
Extra loud capability or special purpose capability
Yes / No
___ X ___ mm
Hearing features
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
Visual display of incoming text is provided
This needs clarification:
– Is SMS considered to be “incoming text”?
Text display - visual
– Is a modem device capable of transmitting/Receiving modem standards such as (say)
V21 300Bits/S considered to be “incoming text”?
Yes / No
– Is CND considered to be “incoming text”?
– Is TTY considered to be “incoming text”? – yes of course (I think), but should the TTY
standards be specified that the TTY is capable of? (e.g. Baudot 50 Baud, V18 etc).
Tactile ringing signal
Vibrating indication is provided when the phone rings
Yes / No
Vibrating alert
Compatible with a separate vibrating alert facility
Yes / No
Light source is provided to indicate when the phone rings
This needs clarification:
Is this question referring only to a large light-emitting source (e.g. a set of bright LEDs on
the phone that light up brightly when the phone rings)?
Visual ringing signal
Or is this question referring to any visual ring indication, such as:
 A small LCD icon flashing on a cordless phone handset display?
 A small LCD icon flashing on a cordless phone handset display, combined with
the Handset/Display backlight turning on?
 A small, single flashing LED on the Base Unit of a cordless phone?
 etc
Yes / No
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
Visual display of the line status (i.e. on-line)
This needs clarification:

Visual line status display

Is this question asking if a particular telephone device can give the user a visual
signal that that particular device itself is currently using the phone line? For
example, multiple-handset DECT cordless phones often show a small icon LCD
symbol on ALL of the DECT Handsets in the group, to indicate that one handset is
using the phone line.
Or is this question referring to a feature whereby the telephone device can
detect that another completely separate device (e.g. a fax, or modem, or
cordless telephone etc) is currently using the telephone line?
Adjustable volume control of microphone to amplify outgoing speech
Microphone amplification
Yes / No
Should we specify TX volume in dB above ACMA nominal SLR??
Setting ‘Retains’ or ‘Resets’ to default after each call
Yes / No
Retains / Resets
2.5 / 3.5 / USB / Modular
style plug / proprietary
/ No
Headset – plug type
The type of plug a headset will need to have so that it can be connected to the phone
Hearing aid compatibility
When used with a hearing aid set to the ‘T’ position, the sound is clearer
Yes / No
Ring tone variations
Possibility to assign different ring tones to different stored numbers
Yes / No
Ring tone selection
Select alternate ring tones
Yes / No
Able to download ring tone
Should this be re-worded to ask if the user can program their own Ring Tone into the
phone (sourcing the Ring Tone from anywhere they like, including download from the
internet)
Yes / No
Adjustable volume control of receiver voice volume
Yes / No
Setting ‘Retains’ or ‘Resets’ to default after each call
Retains / Resets
Receiver voice volume
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
If values are available, what are the maximum and minimum receiver volume levels
This needs clarification:
 Is the min/max that should be specified here referring to dB above/below ACMA
nominal RLR??
Adjustable receive audio tone
control
ADDITIONAL FEATURES &
CHARACTERISTICS
OPTIONAL FEATURES & ACCESSORIES
……………dB (min)
……………dB (max)
Yes / No
MATRIX FOR MOBILE HANDSETS
Where an accessibility feature has further technical information for suppliers, the information is provided as notes at the end of the ‘Matrix for
mobile handsets’ table.
Manufacturer/Importer:
Product Brand(s):
Model(s) (range/product family):
Website and/or contact details for the product:
ACCESSIBILITY FEATURE
Date completed:
(DD/MM/YY)
REQUIREMENTS - DESCRIPTION
VALUE
Does the device have a touch screen (Note 1)
Yes / No
If the device has a touchscreen, is it capacitive (sometimes referred to as heat
activated) (Note 2)
Yes / No
Are individual keys easily discernible to the user
Yes / No
Handset/Hardware information
Touch screen
Key identification
How are the keys discernible - separate keys, use of ridges to define (Note 3)
What is the distance from the centre point of one number key to another
Key centre point distance
_____ mm
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
Keyboard layout
The keypad is laid out like a QWERTY typewriter keyboard
Yes / No
Lanyard pin for key ring or lanyard
strap
Has a small bar allowing a key ring or neck strap (lanyard) to be attached
Yes / No
Differentiation of function keys
The number keys have a different colour or shape from the other keys, making them
easier to tell apart by touch or by sight
Yes / No
A. Clam Shell / Flip Phone
B. Candy Bar / Stick
C. Slide
Shape of device
D. Swivel
A, B, C, D, E, F or G
E. Touchscreen
F. Smart Phone
G. Other
Operating system
The operating system and version used by this phone (Note 4)
Anti-slip features
Has a non-slip coating or ridges to prevent it slipping out of your hand
System and version
Yes / No
Mobility/Dexterity features
Handset weight
Handset weight including battery (Note 5)
Easy Battery Placement
Is battery clearly marked for proper orientation and placement
Yes / No
Speaker-phone capable
Hands free operation during dialling and after call initiated
Yes / No
Guarded/recessed keys
Individual keys are recessed or guarded in some way to reduce the chance that you will
press the wrong key
Yes / No
Coupling to a device
……………grams
To allow people to use computers as text terminals. Also allows customised devices to
work with the phone. Device can be connected to the phone by using:

cable (an electrical wire)
Yes / No
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE

infrared signal (which travels through the air like a radio wave but cannot pass
through walls or other solid objects)
Yes / No

Bluetooth/wireless LAN (radio signals which travel through the air and may also be
able to pass through walls or other solid objects)
Yes / No

other connections than those described above (please describe): … … … … … …
Yes / No
Flat back for table top operation
Has a flat back, so it can be used while it is lying on a table
Yes / No
Any key answering
The user can answer the call by pressing any key
Yes / No
Hand movement
Some controls require you to pinch or twist them with your fingers, or rotate your wrist
Yes / No
Voice recognition for dialling
Allows you to dial a number by speaking the person’s name, if it is stored in your contact
list (a personal ‘telephone book’ you create in your phone)
Yes / No
Voice recognition for accessing
features
Allows you to activate features by speaking commands into the phone, reducing the
need to use the keypad
Yes / No
Automatic answering
Enables the phone to pick up a call automatically after a designated number of rings
Yes / No
Tactile key markers – ‘5’
The number ‘5’ key has a raised dot or bump on it so you can distinguish it by touch
(required for all Customer Equipment sold in Australia)
Yes / No
Tactile key markers – ‘F’ and ‘J’
The 'F' and 'J' keys have raised dots or bumps on them so you can distinguish them by
touch (only relevant for phones that have a QWERTY typewriter-style keypad)
Yes / No
Standard number key layouts
The number keys are laid out in the standard way with 1 2 3 at the top and * 0 # at the
bottom
Yes / No
Key feedback - tactile
When you press a key you can feel a physical click, so you know it has been pressed
Yes / No
Key feedback - audible
When you press a key it makes a sound, so you know it has been pressed
Yes / No
Audible identification of keys spoken
When you press a number key the number is spoken out, so you know you have pressed
the correct one
Yes / No
Vision features
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
Audible identification of keys functions
The sounds you hear when you press a key are different for number keys and function
keys, so you can easily tell them apart
Yes / No
Adjustable font - style
You can change the font (typeface) used for the text on the display, which may make it
easier to read
Yes/ No
Adjustable font - size
You can make the text on the display larger or smaller to make it easier to read
Yes/ No
Personalised shortcuts
You can assign a particular feature to a single key or a short key sequence
Yes/ No
Display characteristics - Adjustable
Contrast Control
You can adjust the contrast of the display to make text and symbols easier to see
against the background
Yes / No
Display characteristics - Adjustable
Brightness Control
You can adjust the brightness of the display to make it easier to read
Yes / No
Display characteristics - Main
Display Size
Size of the main display
Display characteristics - Main
Display Resolution
The number of dots (called pixels) used to display text and images on the main display.
More dots mean more detail.
___ X ___
Display characteristics - Backlight
for Display
The display lights up to make it easier to read in the dark
Yes / No
Display characteristics - Colour
Differentiation
The information presented on the display does not rely on colour perception for
understanding (e.g. you do not have to be able to distinguish red symbols from green
symbols)
Yes / No
Display characteristics Symbols/Icons
Menus can be displayed using symbols or pictures in a grid layout. This can make them
easier for some people to understand or remember
Yes / No
Display characteristics - Screen
Flicker
The main display does not flicker at a rate that could cause problems for people with
photo-epilepsy (between 2 Hz and 60 Hz)
Yes / No
Voice output of caller ID from
contacts list
When you receive a call, it speaks the caller’s name if it is stored in your contact
Yes / No
Voice output of SMS: inbuilt
Can read text messages out loud to you
Yes/ No
___ X ___ mm
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
Voiced menus
Speaks the menu options, allowing you to access functions even if you cannot read the
display
Yes/ No
Ring tone variations
You can set it to use different ring tones for different people when they call you (Note 6)
Yes / No
Alternative format user manual
The user manual is available in alternative formats such as accessible online (Note 7)
Yes / No
Vibrating alert
The phone can be set to vibrate when it receives a call or text message or when it gives
a warning alert
Yes / No
Visual alerts - Incoming calls
When a call or text message comes in, it displays a visual alert, such as the caller’s name
or photo if it is stored in your contact list
Yes / No
Two-way video communications –
using mobile networks
Allows you to make video calls in which you can see the other person and they can see
you using your mobile network
Yes / No
Two-way video communications –
using wireless LAN networks
Allows you to make video calls in which you can see the other person and they can see
you using your wireless LAN network
Yes / No
Headset – plug type
The type of plug a headset will need to have so that it can be connected to the
phone (Note 8)
Hearing aid compatibility
When used with a hearing aid set to the ‘T’ position, the sound is clearer
Yes / No
Messaging Options - MMS
Allows you to send and receive multimedia messages, which can include photographs,
audio and video clips
Yes / No
SMS personalisation and reuse
Allows you to create standard text messages that you can quickly send to anyone
without having to retype them each time. For example, “I’m in a meeting, I’ll call you
back”
Yes / No
Messaging options - Email
Allows you to send and receive email messages
Yes / No
Internet capability
You can use the phone to browse websites and use other internet-based services
(Note 9)
Yes / No
Hearing Features
2.5 / 3.5 / USB /
proprietary / No
ACCESSIBILITY FEATURE
REQUIREMENTS - DESCRIPTION
VALUE
ADDITIONAL FEATURES &
CHARACTERISTICS
OPTIONAL FEATURES & ACCESSORIES
Technical notes for suppliers:
1
Touch Screen: Does the device have either a resistive or capacitive touchscreen.
2
Touch Screen: If the device has either a resistive or capacitive touchscreen, state whether the touchscreen is capacitive.
3
Key Identification: If the individual keys are easily discernible to the user, state how the keys are discernible to the user - either through
the use of: (1) separate keys; (2) use of ridges to define; or (3) other.
4
Operating System: State the operating system installed in the product.
5
Handset weight: State the weight of the handset with the battery in place in the unit.
6
Ring Tone Variations: Can the user assign specific ring tones to different stored numbers.
7
Alternative format User Manual: State whether the User Manual is available in alternative formats.
8
Headset - plug type: If the phone has a physical connection for a handsfree headset (of any kind), state whether the device has a
2.5mm, 3.5mm, USB or proprietary connection.
9
Internet Capability: Is the device capable of accessing the internet.