Download Gulf Stream Coach, Inc. Flat Rate Schedule

P.0. Box 1005 Nappanee, IN 46550 (574) 773-7761 Fax (574) 773-5761
Dear Warranty Manager:
We are pleased to announce Gulf Stream’s Parts Store is now on-line. The
store is user friendly and can be beneficial for our dealers and service centers. Please
refer any questions you may have about the parts store to Jannie Rhodes, ext. 3711.
Our updated version of our “Warranty Service Procedure Manual and Flat Rate
Schedule” is enclosed. This manual has been prepared to acquaint you with the
proper service procedures of Gulf Stream Coach’s Parts, Service and Warranty
Departments.
We have given you the opportunity to peruse this manual when inserting the tab
pages within each individual section. Should you have any questions, while you are
familiarizing yourself with these procedures, please feel free to contact us on our
dedicated Dealer line at 1-800-482-6451. Please make sure that all of your service
personnel are aware of this change.
All returnable parts which are returned with the corresponding claim form must
be sent to our Parts Facility which is located at Gulf Stream Coach, 503 South Oakland
Avenue, Nappanee, Indiana 46550. Routing all return parts to this new location will
expedite your parts returns for correct warranty reimbursement.
We are pleased that this new procedure will streamline our warranty process,
thus enabling a quick turnaround time on warranty reimbursements. We look forward to
future advancements in this program that will be of tremendous benefit to you our
valued customer. The new warranty claim form is also available on diskette should you
desire a copy please call us at the above Dealer number.
Sincerely,
Bob Berardinelli
Bob Berardinelli
Director of Service
Motorized Division
GULF STREAM COACH, INC.
FORWARD/NOTICE
________________________
In order to assure greater consistency in approving service work, processing
parts orders, invoicing and proper billing, this service manual has been prepared to aid
you in correct service procedures.
Any or all policies, procedures or prices contained in this manual are subject to
change without notice at any time. Revised pages will be issued stating date of revision
and the page and section it is replacing.
OBSOLETE PAGES SHOULD BE DESTROYED!
If it becomes necessary to contact the Gulf Stream Coach service department,
you may do so at the following address and phone numbers:
Gulf Stream Coach, Inc.
Service Dept.
P.O. Box 1005
503 S. Oakland Ave.
Nappanee, IN 46550
•
•
Dealer only Parts and Service Toll Free Line: 1.800.482.6451
Retail Customer Inquiry Toll Free Line: 1.800.482.6456
Fax Lines
•
•
Motorized Service Department Fax Line: 1.574.773.2506
Travel Trailers Fax Line: 1.574.773.7093
E-Mail Addresses
•
•
•
•
•
Service: [email protected]
Motorized Parts Division: [email protected]
Motorized Technical Division: [email protected]
Towable Technical Division: [email protected]
Towable Parts Division: [email protected]
SECTION 1
TABLE OF CONTENTS
WARRANTIES
1-1
1-1
1-2
1-3
1-4
1-5
1-6
1-7
ELIGIBILITY
WARRANTY REPAIR APPROVAL
WARRANTY & OWNER REGISTRATION
GULF STREAM COACH LIMITED WARRANTY
SUBSEQUENT OWNER WARRANTY REGISTRATION FORM
PDI INSPECTION CHECK LIST
WARRANTY LIMITATIONS OF LIABILITY
WARRANTY LIMITATIONS OF LIABILITY
SECTION 2
SERVICE PROCEDURES
2-1
2-2
2-3
2-4
2-5
2-6
2-7
2-7
2-8
2-9
WARRANTY WORK APPROVAL
SUBMITTING WARRANTY CLAIM
SUBMITTING WARRANTY CLAIM
WARRANTY CLAIM FORM
WARRANTY CLAIM FORM PROCEDURE
WARRANTY CLAIM FORM PROCEDURE
SERVICE PROCEDURES
WARRANTY AUTHORIZATION
WARRANTY CLAIM APPEAL
WARRANTY CLAIM NOTIFICATION FORM
SECTION 3
DELIVERY
3-1
3-1
3-2
3-3
3-3
DELIVERY CHECK OUT
RETAIL PRE-DELIVERY INSPECTION
DRIVER AND DEALER INSPECTION FORM
DELIVERY INSPECTION CHECKLIST
RETAIL PRE-DELIVERY INSPECTION FORM
SECTION 4
PARTS PROCEDURES
4-1
4-2
4-3
4-3
VEHICLE IDENTIFICATION NUMBER AND LOCATION
PARTS PURCHASING
INVOICING
INVOICING WARRANTY CLAIMS
TABLE OF CONTENTS CONTINUED
SECTION 5
PARTS ORDER PROCEDURES
5-1
5-2
5-3
5-4
5-5
PROCEDURE/ORDERING
PARTS ORDER SHIPPING INVOICE
PROCEDURE/RETURN PARTS
PROCEDURE/DAMAGED SHIPMENT
CANCELLATION OF PARTS ORDERS
SECTION 6
COMPONENT SUPPLIERS
6-1
COMPONENT PARTS PROCEDURES
SECTION 7
SERVICE POLICIES
7-1
7-2
7-3
7-3
7-3
7-4
7-4
7-5
7-5
WORK APPROVAL
GULF STREAM SERIAL NUMBERS
CHASSIS SERIAL NUMBERS
120 DAY WARRANTY
MECHANICAL LABOR
COMPONENTS WITH SEPARATE WARRANTIES
REPAIR VS. REPLACEMENT
SUBLET WORK/ SERVICE MILEAGE/ TOWING
NON-REIMBURSABLE ITEMS
SECTION 8
FLAT RATE SCHEDULES AND PROCEDURES
8-1
8-2
8-2
8-3
8-24
APPLICATION FOR WARRANTY RATE REVIEW
PROPER USE OF FLAT RATE SCHEDULE
FAILURE CODES AND CONDITION EXPLANATION
FLAT RATE SCHEDULE
VENDOR FLAT RATE SCHEDULE
SECTION 1
WARRANTIES
1-1 ELIGIBILITY
1-1 WARRANTY REPAIR APPROVAL
1-2 WARRANTY & OWNER REGISTRATION
1-3 GULF STREAM COACH LIMITED WARRANTY
1-4 SUBSEQUENT OWNER WARRANTY REGISTRATION FORM
1-5 PDI INSPECTION CHECK LIST
1-6 WARRANTY LIMITATIONS OF LIABILITY
1-7 WARRANTY LIMITATIONS OF LIABILITY
______________
ELIGIBILITY FOR WARRANTY
Before warranty work is started, check the owner’s copy of warranty and confirm
identification of the person presenting the vehicle for warranty repair.
If the elapsed time from the purchase date to the present date is less than twelve
(12) months and if the accumulated mileage (check the difference between odometer
reading at time of service and the odometer at the time of purchase) is less than twelve
thousand (12,000) miles, then the owner is entitled to warranty service under the terms
of Gulf Stream Coach’s Limited Warranty.
____________
EXTENDED ELGIBILITY FOR SERVICE
In addition to the original warranty, any 1998 coach purchased after December 1,
1997 will have coverage for repairs only to the side wall, roof, and floor structures for
24 months or 24,000 miles, whichever comes first.
Please check owner’s signed
warranty. Most appliances installed also carry a separate two- (2) year warranty.
Please note that all Gulf Stream products are warranted to the original purchaser
only. If you have any question about warranty eligibility please contact our service
department for proper verification.
WARRANTY REPAIR APPROVAL
____________
All dealers and service centers must obtain prior approval from the
corresponding Gulf Stream Coach Service department before proceeding with the
warranty repair if the service totals in excess of $500.00 .
This approval is based upon the facts as presented by the dealer and/or as are
obvious from an inspection of the vehicle. If there are other circumstances, unknown to
the Gulf Stream service department or the service manager, which will invalidate the
claim, it will be denied. Examples of such circumstances are mileage turn back, vehicle
restriction, ineligible owner, or material not returned as required.
Any warranty repairs prior to retail ownership must be pre-approved regardless
of time/parts requested.
1-1
_____________
WARRANTY AND OWNER REGISTRATION
A Gulf Stream Limited Warranty Form (see page 1-3) and a Subsequent Owner
Warranty Registration (see page 1-4) are issued to all selling dealers by Gulf Stream
Coach for the purpose of registering the purchaser of the coach as the owner.
The selling dealer is to fill in all applicable blanks on the warranty, warranty
registration, and pre-delivery inspection form (see page 1-5).
A customer signed copy of the pre-delivery inspection checklist is to be
submitted with a signed and dated warranty registration and Gulf Stream Limited
Warranty.
The aforementioned completed forms are to be submitted to Gulf Stream Coach
within 30 days of the retail purchase date! Please submit to:
ATTN. SERVICE DEPT.
GULF STREAM COACH, INC.
PO BOX 1005
503 SOUTH OAKLAND AVE.
Nappanee, IN 46550
1-2
1-3
1-4
____________
WARRANTY LIMITATION OF LIABILITY
EXAMPLES OF ITEMS NOT COVERED BY WARRANTY
Items such as, but not limited to the following normally are not considered
defects in material or workmanship and, as such, normally are not covered by the
warranty. Accordingly, the cost of such items is owner responsibility unless required
as a result of a defect in material workmanship.
*
Routine maintenance service such as oil changes, tune-ups, adjusting or cleaning
the carburetor or fuel system, front end alignments after actual odometer reading
is 2500 miles, wheel balancing, rotating the tires, brakes and brake adjustments.
*
Replacement of items such as spark plugs, ignition points, condenser, fuel, air or
oil filters used in connection with routine maintenance services.
*
Repairs necessitated by accident, abuse or negligence.
*
Repairs required as a result of failure to perform the recommended maintenance
services specified in the owner’s manual supplied with each vehicle.
*
Repairs required as a result of modifications not recommended or approved by
Gulf Stream Coach.
*
Normal wear and deterioration of such items as hoses, belts, upholstery, soft
trim, bright metal parts (i.e. Grille, moldings, and bumpers), windshield wiper
blades, brake lining, clutch lining.
*
Repairs required as a result of racing, sustained high speed, acceleration trails,
wide open throttle operation, high speed acceleration or shifting transmission
gears at a high engine r.p.m.
*
Adjustment of such items as transmission linkage, controls or bands and brakes
or clutch.
*
Loss of engine oil, lubricant, antifreeze or refrigerant.
*
Gulf Stream Coach reserves the right to make changes in colors, materials,
components and specifications at any time without notice or obligation. Weights
published are for standard units with normal equipment.
Alterations or
modification to revise units due to specification changes or to accept additional
equipment are not approved.
*
Removal of engine carbon or sludge.
*
Repairs required as a result of hauling trailers without suitable equipment, or
hauling trailers in excess of the rated capacity of the vehicle to follow the
requirements for vehicle used to pull trailers.
*
The addition of a hitch to any travel trailer or fifth wheel voids the warranty from
the day that the hitch is installed.
1-6
SECTION 2
SERVICE PROCEDURES
2-1 WARRANTY WORK APPROVAL
2-2 SUBMITTING WARRANTY CLAIM
2-3 WARRANTY CLAIM FORM
2-4 WARRANTY CLAIM FORM PROCEDURE
2-5 WARRANTY CLAIM FORM PROCEDURE
2-6 SERVICE PROCEDURE
2-6 WARRANTY AUTHORIZATION
2-7 WARRANTY CLAIM APPEAL
2-8 WARRANTY CLAIM NOTIFICATION FORM
___________
SERVICE PROCEDURES/ WORK APPROVAL
Be advised that Gulf Stream Coach does not require an approval or authorization
before warranty repair work is started on any of its retail sold motor homes, travel
trailers or park models on claims that total less than $500.00, unless the normal flat rate
time is exceeded on any item repaired.
Your guide as to the acceptability of the claim rests within the terms of our
warranty. Gulf Stream’s Limited Warranty states all terms and conditions under which
Gulf Stream is liable and will fulfill its obligations as a manufacturer.
It is in your best interest to fully review and study the terms outlined in the
warranty and to exercise caution if you are unsure as to the warrantability of a
particular unit or repair.
Feel free to contact the service department of the producing division concerning
that specific unit as to the warrantability or repair, as the claim may be denied if not
within the terms or our warranty. On claims that are in excess of $500.00 prior work
approval must be received from your service representative.
If at any time your repair procedure exceeds the time allowed in the flat rate
section you must contact Gulf Stream Coach, Inc. for prior authorization.
******************************************************************
Never leave a warranty claim open while a customer is using his or her vehicle! If
the customer picks up the vehicle before all requested repairs are complete, have the
customer sign a claim for the completed repairs and submit that claim. When the
customer returns start a new warranty claim.
******************************************************************
2-1
____________
SUBMITTING WARRANTY CLAIM
A separate warranty claim will be required with each of the following conditions:
A)
Repairs on coach construction. This would include cabinetry, drapes, plumbing,
electrical, exterior body or anything not covered by supplemental warranty under
another manufacturer.
B)
Component parts covered under supplemental warranty such as Suburban,
Dometic, Coleman, Onan, etc. will require a complete and separate warranty claim
form. This procedure will occur only after every other means of obtaining warranty
repair has been exhausted. Keep in mind that any dealer working on component parts
without authority from the proper manufacturer may void all component warranty
privileges. Should a component part warranty claim be written per dealer discretion,
also required on that claim form will be a short explanation by the dealer as to why
warranty work was performed by his repairman. If the repair is justifiable because of
no other alternative means, then the producing plant will accept the warranty claim and
submit to the appropriate manufacturer for payment.
C)
When sub-contracting work is included on the warranty claim, then the original
invoice of billing must accompany the claim form to be honored. Sub-contract
work will adhere to proper manufacturer’s warranty repair procedure and flat rate
schedule.
Should any unit need repair while in transit, and a call is placed to you, you should
have the customer contact Gulf Stream Coach, Inc. via our customer toll free number
listed on page one. Only a Gulf Stream Coach, Inc. service representative can
authorized repair work at a non-Gulf Stream dealer or service center.
A Gulf Stream warranty claim form is to be used by Gulf Stream dealers when
submitting to the factory service department any service work performed under
warranty. The warranty claim form must be signed by both the dealer and owner before
submitting. Vehicles that are not sold, of course, do not require a customer signature.
The Gulf Stream warranty claim form is a five- (5) part form, distribution is as
follows:
1.
2.
3
4.
5.
White
Yellow
Green
Blue
White
-
Customer copy
Gulf Stream copy
Gulf Stream copy
Gulf Stream copy
Dealer copy
Please submit the yellow, green and blue copies to Gulf Stream Coach’s service
department. Attach copies of all parts invoices and sublet billing to the warranty claim,
and insure that all repair explanations are complete and legible. The model and serial
number of any appliance or component with a separate warranty must be listed on the
warranty claim. The retail owner must sign the warranty claim verifying that all repairs
are complete.
In addition, parts used in warranty repairs specified as “return required” in the
flat rate section must accompany the warranty claim. These parts must have an
attached claim properly completed.
2-2
2-3
WARRANTY CLAIM PROCEDURE
____________
NOTE: If the following procedure for completing a warranty claim is not properly
followed the warranty claim will be denied along with a Warranty Notification Form
stating why. It is very important that you read this section carefully, as it will ensure a
quick response for warranty reimbursements. Each section numbered on the example
warranty claim must be filled out.
No.1 Enter the first two and last five digits of the Gulf Stream Coach serial number. For
proper Gulf Stream serial number identifications see page 4-1. If the serial
number is not entered the claim will be denied. If necessary please contact your
Gulf Stream Coach service representative for the proper serial number.
No.2 Enter the last six digits of the Chassis V.I.N number. This is the number that is
usually on the customer’s vehicle registration or insurance card. If the chassis
V.I.N. number and our serial number do not match, your claim will be returned.
No.3 Enter the vehicle mileage (unless towable).
No.4 Enter day vehicle was dropped off for service.
No.5 Enter day service was completed (Contact customer same day!).
No.6 Enter day customer picks up coach.
No.7 Complete entire section on your dealership current address and phone number.
No.8 Enter Authorization number given by a service representative. DO NOT enter a
name. This space must have an authorization number if the claim exceeds
$500.00 or allowed flat rates.
No.9 Complete entire section on customer information. Make sure the customer’s
name is spelled correctly.
No.10 Enter your Gulf Stream dealer Number.
No.11 Enter YOUR service repair order numbers from your in-house invoice.
No.12 Enter the current Labor Rate you have registered with Gulf Stream Coach.
2-4
_____________
WARRANTY CLAIM PROCEDURE (CONTINUED)
No.13 Enter all parts used for repairs on current claim only. Make sure you fill in amount
you are charging Gulf Stream on each part.
No.14 Complete all information on work performed, making sure you fill in the correct
failure code involved. DO NOT enter more than four (5) complaints per claim,
unless filing electronically.
No.15 Enter the flat rate listed in the flat rate section of this manual.
No.16 Enter dollar amount of labor only.
No.17 Dealer signs claim stating that warranty work was performed.
No.18 Customer must sign & date claim before unit is picked up. This is to verify that
work was performed satisfactorily.
No.19 Enter total parts used by your service center on this claim only. Do not enter
parts used by sub-contractor (if applicable).
No.20 Enter total labor claimed by your service center on this claim only. Do not enter
labor from sub-contractor (if applicable).
No.21 Enter total amount of warranty claim your service center is seeking payment for.
2-5
SERVICE PROCEDURES
______
IT’S THE LAW!
Warranty claims will be honored only when the warranty and pre-delivery prep
forms are completed, signed by the customer and on file in our service department.
This policy has become necessary for several reasons. Many states have passed
legislation which requires this procedure. In most states, upon completion of repairs
you are required by law to provide a copy of the warranty claim to the retail customer.
Please check your state law for details.
This procedure makes good business sense for Gulf Stream and its dealers
because of our mutual interest in our customers. It requires that the customer receive
a copy of his warranty and pre-delivery check sheet, which he acknowledges with his
signature.
WARRANTY AUTHORIZATION
____________
If warranty repair work totals in excess of $500.00 prior approval must be
obtained by the dealer from the service representative. When approval has been
requested and acknowledged, the dealer will be given an authorization number. This
number must be filled in on the warranty claim form.
On dealer stock units, prior approval is required prior to accomplishing any
repairs, regardless of time/parts requested.
2-6
______
SERVICE PROCEDURE/ WARRANTY CLAIM APPEALS
From time to time a claim may be “rejected,” “questioned,” or the claim amount
will be “adjusted.” In such cases the claims will be returned to the dealer or service
center along with a copy of a warranty claim notification form letter stating why the
action was taken. The following procedure applies to the claims when you have proper
justification to appeal the decision.
*
Write a new claim with all the information from the claim being appealed.
*
Attach a copy of prior claim to the new claim form.
*
Attach a letter of explanation containing specifics as to the justification of the
appeal.
*
Resubmit to the warranty division within 30 days of your receipt.
It is our intention to provide a quick payment for warranty claims submitted,
however, we hope you understand that sometimes not all information necessary to
properly process each warranty claim has been supplied, therefore, it may be
necessary to return a claim to your service center for corrections.
2-7
P.O. Box 1005 – Nappanee, IN 46550 – (574) 773-7761 – Fax (574) 773-2506
DATE
CLAIM/RO#
This warranty claim could not be processed because of missing or incorrect data.
Please make the necessary correction in the space(s) circled and resubmit for
processing.
OR
This warranty claim has been rejected and cannot be processed due to the
following:
1. Vehicle out of warranty
3. Claim duplicated
5. Normal maintenance
7. Not factory responsibility
9. Claim explanation not clear
11.Labor claimed excessive
13.Incomplete or no serial number
15.Parts show no factory responsibility
17.Resubmit, making information legible
19.Replacement of whole assembly not needed
21.Normal wear & tear/owners abuse
23.No owner’s signature
25. Chassis Manufacturer
2. Repeat repair
4. Vehicle not registered
6. Unauthorized repair
8. Late submission
10.Sublet bill required
12.Wrong serial number
14.Mileage not shown
16.Parts not returned
18.Wrong parts on claim
20.Labor rate incorrect
22.No repair date shown
24. Misc. Explanation
To resubmit this claim, see Warranty Service Manual -- Section #2, Service
Procedures “WARRANTY CLAIM APPEAL.”
Gulf Stream Service Department
2-8
SECTION 3
DELIVERY
3-1 DELIVERY CHECK OUT
3-1 RETAIL PRE-DELIVERY INSPECTION
3-2 DRIVER AND DEALER ACCEPTANCE FORM
3-3 DELIVERY INSPECTION CHECK LIST
3-3 RETAIL PRE-DELIVERY INSPECTION FORM
______________
DELIVERY CHECK OUT
The dealer or authorized personnel should check the unit upon delivery for
exterior and interior damages and shortages by using the delivery inspection checklist
(see page 3-3).
We cannot be responsible for any shortages or transit damages that
are not noted on the delivery check out sheet (see page 3-2).
If the unit is damaged and of minor nature, or has any missing items, and the
dealer can perform the service to have the unit saleable, contact Gulf Stream to order
any necessary parts and/or to obtain authorization for repairs.
Stating “subject to further inspection” on the delivery check out sheet is
unacceptable and will not provide coverage for damages or shortages found at a later
date.
RETAIL PRE-DELIVERY INSPECTION
____________
The dealer is required to thoroughly complete the pre-delivery inspection.
Gulf Stream Coach’s pre-delivery inspection is presently part of the warranty
registration form. All items must be properly and fully complied with as outlined in the
form and/or as required by state and/or federal statutes. Failure to follow through could
result in the dealer becoming liable for any property or physical damages directly or
indirectly connected with the unit stemming from the dealer’s inadequate pre-delivery
preparation of the unit for retail purchase. See sample PDI on page 3-3.
3-1
SECTION 4
PARTS PROCEDURES
4-1 VEHICLE IDENTIFICATION NUMBER LOCATION
4-2 PARTS PURCHASING
4-3 INVOICING
4-3 INVOICING WARRANTY CLAIMS
BEFORE ORDERING ANY PARTS YOU MUST HAVE THE PROPER
SERIAL NUMBER OF THE VEHICLE
Below is a diagram referencing the layout of our Serial number, followed by instructions on how to
locate the serial number in the Travel Trailer or motor home. If the serial number tags have been
removed from the vehicle, please inform the service representative with whom you placed the order. In
most cases, we can locate the proper serial number using the name the vehicle is registered under.
EXAMPLE:52-7-A-8361WFD-00000
Manufacturing division:
51 - Travel Trailers
52 - Class “A” product
53 - Class “C” product
58 - Bus & Fifth Wheel product
59 - Fifth Wheel product
Model Year:
1=1991
2=1992
3=1993
4=1994
etc.
Type of Unit
A - Class A or Bus
C - Class C Mini’s
F - Fifth Wheel
T - Travel Trailer
Model Number of Unit
Model Number gives the floor plan
and approximate unit length.
8340 = Approx. 34’ unit
8361 = Approx. 36’ unit
Etc.
Production Number
The serial number can be located in two (2) different locations on the Travel Trailer. The first tag (see
illustration 1) will be located on the front road side of the exterior of the coach. The second tag (see illustration
2) is located in the overhead storage cabinet next to the microwave opening.
On motor homes the first tag (see illustration 1) can be found on the wall next to the drivers chair, or if
the vehicle is equipped with a drivers door, the tag will be just above or behind the door. The
second
tag
(illustration 2) can be found in the cupboard next to the microwave opening.
1.
MFD BY
GULF STREAM COACH, INC.
DATE OF MFG.
GAWR FRONT
LBS.
GAWR INTERM.
LBS.
GAWR REAR
LBS.
SINGLE DUAL
INC. VEH. MFD. BY
WITH MINIMUM TIRES
RIMS
.
*GVWR
AT PSI COLD
.
WITH MINIMUM TIRES
RIMS
WITH MINIMUM TIRES
RIMS
.
AT PSI COLD
.
.
AT PSI COLD
THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL
MOTOR VEHICLE SAFETY STANDARDS IN EFFECT IN
VEHICLE ID NO.
2.
DATE OF MFG.
VEHICLE TYPE:
.
GULF STREAM SERIAL NO.
* REFER TO TRIP PLANNER FOR MAXIMUM VEHICLE LOADING.
(LOCATION OF SERIAL NUMBER)
RECREATIONAL VEHICLE DATA SHEET
Gulf Stream Coach, Inc.
P.O. Box 1005- Nappanee, IN 46550-(219)773-7761
State Seal No.____________________________
Date of Manufacture____________________________
Unit Serial No.___________________________
Model_______________________________________
EQUIPMENT LIST: Mfr.
Model
ELECTRICAL SERVICE:
Furnace _________________
Water Htr.. ________________
Air Cond.. ________________
Refrig.. __________________
Oven . ___________________
Microwave________________
Generator_________________
___________
___________
___________
___________
___________
___________
___________
_________________Volts_______________Amps
PERMISSIBLE GAS TYPE (s) :
____________________________________________
____________________________________________
See Owner’s manual for all service
connection and operating instructions.
4-1
PARTS PURCHASING PROCEDURES
Effective August 1998, all parts shipped to dealers will be shipped on a
purchase basis, whether for warranty or purchase.
If parts ordered are to be used in warranty repair, the dealership must
provide the unit serial number and explanation for required replacement at
the time the order is placed.
Warranty parts will fall under two (2) categories:
1.
Active Gulf Stream dealer status. Active Gulf Stream dealers who have
made prior arrangements with Gulf Stream will have all parts orders
billed to their parts account with Gulf Stream, otherwise all parts will
be shipped C.O.D. This billing will include all parts, shipping and
handling costs. The Gulf Stream dealer is then allowed to charge Gulf
Stream the same amount plus 15% for any parts used for warranty on
the warranty claim.
2.
Non-Active Gulf Stream dealer status. Non-active Gulf Stream dealers
will have all parts ordered shipped COD, freight collect.
The
dealer/service center is then allowed to charge Gulf Stream the same
amount plus 15% for any parts used for warranty on the warranty
claim.
Note:
Gulf Stream reserves the right to replace all defective
components with new or rebuilt components at Gulf Stream’s
discretion.
Parts Purchases
Effective January 1, 1995, all parts ordered and/or shipped for Gulf
Stream vehicles, whether for warranty or purchases, must be done through
Gulf Stream dealers or authorized service centers. This policy is in effect to
ensure that proper parts are ordered, and that all parts are installed
professionally. Not only will this policy raise the percentage of properly
shipped parts, it will enable any Gulf Stream dealer to further profit from
added parts sales on maintenance parts (windshields, wipers, etc.). Further,
Gulf Stream Coach will not disclose the disposition of any dealers parts
orders to any customer without express written permission from that
dealership.
4-2
______
INVOICING
Dealer Stock Parts
Gulf Stream Coach, Inc. will replace or reimburse authorized dealers
and service outlets for parts and assemblies removed from dealer stock and
used during the performance of warranty service on the basis of Gulf
Stream’s dealer’s net price, plus shipping charges and 15% for handling.
Only approved parts and materials available through Gulf Stream are to be
used in the performance warranty service.
GULF STREAM COACH, INC. DOES NOT ACCEPT ANY FREIGHT COLLECT
RETURNS UNLESS PRIOR AUTHORIZATION HAS BEEN ATTAINED.
Replacement warranty material shipping costs for return to Gulf
Stream Coach are reimbursable. To obtain reimbursement for shipping
costs, the dealer or service outlet should obtain “paid” shipping receipts and
attach them to the warranty claim form, itemizing the shipping costs for each
item on the claim.
INVOICING - WARRANTY CLAIMS
All warranty claims received are forwarded and reviewed by that
division’s service representative. If the claim is in order and approved,
payment will be initiated as followed:
Claims submitted under $500.00
Claims submitted over $500.00
-
Reviewed at the division level.
Payment approved.
Prior authorization required.
Reviewed at the division level.
Payment approved.
Gulf Stream Coach, Inc. reserves the right to scrutinize all warranty
billings, to either adjust or deny the claim if it appears to be excessive,
unreasonable, or outside the parameters of Gulf Stream Coach, Inc. warranty
provisions or flat rate allowable times.
4-3
PARTS ORDERING PROCEDURES
5-1 PROCEDURE/ORDERING
5-2 PARTS ORDER INVOICE
5-3 PROCEDURE/RETURN PARTS
5-4 PROCEDURE/DAMAGED SHIPMENT
5-5 CANCELLATION OF PARTS ORDERS
SECTION 5
PARTS ORDERING PROCEDURES
Your parts order will be processed upon receipt, and if the parts are
currently in stock, our goal will be to ship your order within 48 hours.
If the order is for fabricated parts, those that must be made include:
upholstery, metal, cabinets, etc. An extension of up to one week or longer
will be needed.
You may telephone or fax (see front page for telephone and fax listings)
in a parts order for faster service, between the hours of 8:00 AM - 5:00 PM
eastern standard time (please note that Indiana does not observe daylight
savings time).
1.
Please direct all parts order calls directly to that division’s parts
representative during the above listed hours.
2.
Sizes and colors are extremely important and required on the following
parts:
All curtains, cushions and covers.
All water tanks and holding tanks.
All windows, doors and drawers, etc.
To avoid shipment of the wrong parts and subsequent delays, the
above mentioned will not be shipped unless the size of each is
furnished.
3.
Along with delivery of a parts order, one copy of the parts order form
will be included. This will allow you to have a record of what was
ordered, the price of each part, and to confirm that correct parts were
received.
4.
Upon placing an order for warranty parts, the Gulf Stream serial
number must be furnished.
5.
Each dealer will be invoiced for all parts ordered from Gulf Stream.
6.
In order to receive reimbursement for parts ordered and received, you
must show those parts used in warranty repair on a warranty claim
form. Some parts may require return before reimbursement can be
made. Contact your service representative on these types of parts, or
refer to the flat rate section of this manual.
7.
IMPORTANT. Defective warranty parts must be returned to Gulf
Stream’s central parts receiving location at 503 S. Oakland Avenue,
Nappanee, Indiana, 46550. In order to assure the return of these
parts, we reserve the right to deny any claim until such parts have
been received.
5-1
PARTS ORDER PROCEDURES/ RETURN PARTS
In order to be reimbursed for shipping costs on the return of defective
warranty parts, those which can be returned via United Parcel Service
should have the shipping charges calculated prior to closing the return parts
package. And, indicate on the warranty claim the prepaid UPS charges. Do
not ship COD.
GULF STREAM COACH, INC. DOES NOT ACCEPT FREIGHT COLLECT
RETURNS! UNLESS PRIOR AUTHORIZATION HAS BEEN ATTAINED!
Larger items which require return shipment by freight lines must have
prior approval by Gulf Stream before returning. Gulf Stream will issue a
pickup call for all freight return items.
PACKAGING
Components should be returned in original packages (i.e.- a new radio
is shipped complete with installation kit and instruction manual, the defective
radio should be returned in the same package with all accessories and
instructions). Components damaged by improper packing will not be
credited and labor to install will be not allowed.
OTHER RETURN METHODS
Some dealerships have other methods of returning parts (i.e.-delivery
drivers, parts couriers, etc.). No matter what method of return you choose to
use, you must have a warranty claim with all parts. If the parts are dropped
off by your agent at our factory, one of our parts department agents must
sign the invoice showing we received the parts. Failure to do so will not
guarantee that your parts will be credited, and they will be returned to your
dealership freight collect.
5-3
PARTS ORDER PROCEDURE/ DAMAGED SHIPMENT
PARTS SHIPPED IN ERROR OR DAMAGED IN SHIPMENT
1.
All received parts should be checked for damage immediately. If wrong
parts have been shipped, please notify Gulf Stream immediately.
2.
Return the part and packing slip of the parts order form along with
warranty claim to Gulf Stream’s central parts receiving location at 503
South Oakland Avenue, Nappanee, Indiana, 46550.
3.
GULF STREAM DOES NOT ACCEPT ANY FREIGHT COLLECT
RETURNS! UNLESS PRIOR AUTHORIZATION IS ATTAINED!
4.
File a claim for all damaged parts with the carrier. Do not file
freight damaged claims with Gulf Stream.
5-4
CANCELLATION OF PARTS ORDERS
Any Gulf Stream dealer may cancel his or her order at any time if the
requested part(s) are a regular stock item. If the item ordered has to be
manufactured specifically to fill your order, or specially ordered from our
vendor (i.e.-cabinets, obsolete parts, manufactured compartment doors,
etc.) the order must be cancelled within 24 hours of first placing the order.
All cancelled orders must be done by fax. All division fax numbers are
listed on the front page of this manual for your convenience. If the order is
not cancelled by fax, you will not be reimbursed if the part arrives at your
dealership.
Any stock item returned to Gulf Stream due to cancellation will be
subject to a 15% re-stocking fee. Non-stock or special ordered parts is nonreturnable items.
All parts returned to Gulf Stream due to cancellation must be sent prepaid, and you will not be reimbursed for these freight charges.
5-5
SECTION 6
COMPONENT SUPPLIERS
6-1 COMPONENT PARTS PROCEDURES
COMPONENT PARTS PROCEDURES
Component parts such as refrigerators, furnaces, ranges, water
heaters, etc. are warranted by their respective manufacturers. Dealers who
are authorized service agents of these producers are expected to provide
the warranty service on these component parts. Dealers who are not
authorized representatives of these producers are to contact the
manufacturer of that component or his local agent for parts and service
under warranty.
Should all efforts to obtain a local agent for parts and service fail, it is
possible to receive this service from Gulf Stream Coach, Inc. recreational
vehicle service centers. These centers should be contacted for component
part warranty service only if it is not available locally. Our factory service
departments do not stock component parts and must order them, as you
would. It therefore benefits you, the dealer, to communicate directly with the
component manufacturer as to the parts needed or service information
required. Gulf Stream Coach, Inc. stands behind its products and will help in
obtaining any parts or service if all efforts have failed previously.
6-1
SERVICE POLICIES
7-1 WORK APPROVAL
7-2 GULF STREAM SERIAL NUMBERS
7-3 CHASSIS SERIAL NUMBERS (VIN)
7-3 120 DAY WARRANTY
7-3 MECHANICAL LABOR
7-4 COMPONENTS WITH SEPARATE WARRANTIES
7-4 REPAIR VS. REPLACEMENT
7-5 SUBLET WORK/SERVICE MILEAGE/TOWING
7-5 NON-REIMBURSABLE ITEMS
WORK APPROVAL
All dealers and service center outlets must obtain prior work approval
from the service department of the issuing manufacturing plant before
proceeding with warranty work if the total claim is in excess of $500.00 or
the work performed exceeds the allowed flat rate time.
This approval is based upon the facts as presented by the dealer,
and/or is obvious from an inspection of the vehicle. If there are other
circumstances, unknown to the Gulf Stream service department or the
service manager, which will invalidate the claim, it will be denied. Examples
of such circumstances are mileage turn back, vehicle restructuring,
ineligible owner, or material not returned as required.
7-1
BEFORE ATTEMPTING SERVICE YOU MUST HAVE THE PROPER
SERIAL NUMBER OF THE VEHICLE
Below is a diagram referencing the layout of our Serial number, followed by instructions on how to
locate the serial number in the Travel Trailer or motor home. If the serial number tags have been
removed from the vehicle, please inform the service representative with whom you placed the order with.
In most cases, we can locate the proper serial number using the name the vehicle is registered under.
EXAMPLE:52-7-A-8361WFD-00000
Manufacturing division:
51 - Travel trailers
52 - Class “A” product
53 - Class “C” product
58 - Bus & Fifth wheel product
59 - Fifth wheel product
Model Year:
1=1991
2=1992
3=1993
4=1994
etc.
Type of Unit
A - Class A or Bus
C - Class C mini
F - Fifth Wheel
T - Travel Trailer
Model Number of Unit
Model Number gives the floor plan
and Approximate unit length.
8340 = Approx. 34’ unit
8361 = Approx. 36’ unit
etc.
Production Number
The serial number can be located in two (2) different locations on the Travel Trailer. The first tag (see
illustration 1) will be located on the front roadside of the exterior of the coach. The second tag (see illustration
2) is located in the overhead storage cabinet next to the microwave opening.
On motor homes the first tag (see illustration 1) can be found on the wall next to the drivers chair, or if
the vehicle is equipped with a drivers door, the tag will be just above or behind the door. The second tag
(illustration 2) can be found in the cupboard next to the microwave opening.
1.
MFD BY
GULF STREAM COACH, INC.
DATE OF MFG.
GAWR FRONT
LBS.
GAWR INTERM.
LBS.
GAWR REAR
LBS.
SINGLE DUAL
INC. VEH. MFD. BY
WITH MINIMUM TIRES
RIMS
.
*GVWR
AT PSI COLD
.
WITH MINIMUM TIRES
RIMS
WITH MINIMUM TIRES
RIMS
.
AT PSI COLD
.
.
AT PSI COLD
THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL
MOTOR VEHICLE SAFETY STANDARDS IN EFFECT IN
VEHICLE ID NO.
2.
DATE OF MFG.
VEHICLE TYPE:
.
GULF STREAM SERIAL NO.
* REFER TO TRIP PLANNER FOR MAXIMUM VEHICLE LOADING.
(LOCATION OF SERIAL NUMBER)
RECREATIONAL VEHICLE DATA SHEET
Gulf Stream Coach, Inc.
P.O. Box 1005- Nappanee, IN 46550-(219)773-7761
State Seal No.____________________________
Date of Manufacture____________________________
Unit Serial No.___________________________
Model_______________________________________
EQUIPMENT LIST: Mfr.
Model
ELECTRICAL SERVICE:
Furnace _________________
Water Htr.. ________________
Air Cond.. ________________
Refrig.. __________________
Oven . ___________________
Microwave________________
Generator_________________
___________
___________
___________
___________
___________
___________
___________
_________________Volts_______________Amps
PERMISSIBLE GAS TYPE (s) :
____________________________________________
____________________________________________
See Owner’s manual for all service
connection and operating instructions.
7-2
_________________
VEHICLE IDENTIFICATION NUMBER (VIN) - CHASSIS
The vehicle identification number is the specific chassis number issued by the chassis
producer. This number is stamped on the frame of the motor home or travel trailer (right side top
of frame in engine compartment, and metal ID tag on firewall above batteries of class A motor
homes, hitch A frame on travel trailers, goose neck on fifth wheels, and driver’s door post on
class C’s).
1GBKP37W5E3328234 (EXAMPLE)
The VIN number should correspond with all paperwork issued by the chassis manufacturer
and any reference Gulf Stream makes concerning a chassis number for a specific unit.
__________________
90 DAY ADJUSTMENT WARRANTY LIMITATION
Floor coverings, cushion foam, compartment doors, driver and passenger seats, cushion
fabric, fire extinguisher, refrigerator, interior, plumbing system and faucets, light fixture, interior
and exterior pre-finished paneling and siding, vinyl and miscellaneous nuts, bolts, and fittings are
for a period of 90 days covered by adjustments or repaired free of charge.
After such 90 day period, necessary adjustments will be considered normal maintenance
resulting from the use that is not covered by the manufacturer’s warranty. Labor and parts after
the 90 day period aside from adjustments will be covered for a period as provided by in the
manufacturer’s warranties.
__________________
MECHANICAL LABOR
Labor for the performance of warranty service will be allowed on the basis of the service
outlets established reasonable hourly labor rate multiplied by the applicable time allowance in the
warranty flat rate schedule published by Gulf Stream Coach and current at the time of repairs.
7-3
___________________
COMPONENTS WITH SEPARATE WARRANTIES
Warranty and service procedures as published by the component manufacturer will apply.
In the event that the dealer is unable to work directly with the component manufacturer, Gulf
Stream will act as the intermediate and forward the claim for payment. However, payment will be
in accordance with the component manufacturer’s policies and warranty payment schedule.
__________________
REPAIR VS. REPLACEMENT
Appliances that are considered items by their manufacturer, (i.e. furnaces, ranges, water
heaters, microwave ovens, televisions, refrigerators, icemakers, etc.), will NOT be replaced
without the specific manufacturer’s approval.
7-4
SUB-CONTRACTING/SERVICE MILEAGE/TOWING
When it is necessary for a dealer or service outlet to go outside his/her service department
to have service completed, Gulf Stream Coach will reimburse the dealer or service outlets the net
costs for such services, but not to exceed the amount the dealer would have been reimbursed
had the dealer performed the service. Claims for sublet work must be supported by a properly
prepared original repair order from the outside shop that performed the service.
WARRANTY SERVICE MILEAGE/TOWING
Warranty service mileage, mechanic’s travel time and towing charges will be considered
only if all of the following conditions prevail:
A.
The vehicle on which the warranty service is to be performed cannot be driven to the
dealer’s or service center’s facility due to an apparent Gulf Stream warranty failure.
B.
The service mileage is based on the distance from the location where the vehicle became
inoperable to the nearest authorized service facility.
NOTE:
For warranty purposes, recreational vehicles parked on permanent sites will be considered
able to be driven or towed to the service facility. Travel time or service call charges for these
vehicles will not be considered a warranty expense.
NON-REIMBURSABLE COSTS
A.
Services required due to improper storage.
B.
Diagnosis and test services, unless allowed by vendor flat rate.
C.
Repairs performed a second time by a dealer (due to improper assembly or repair, or the
lack of proper road testing) when the original warranty repair was performed.
D.
Owner’s negligence or misuse.
E.
Owner’s failure to comply with instructions for service or maintenance.
F.
Accidents, unauthorized repairs or unauthorized use.
G.
Service calls to the vehicle unless the vehicle is disabled due to a Gulf Stream component
failure. Prior authorization is required for all service calls.
NOTE:
The dealer is responsible for performing normal maintenance prior to retail sale of the unit.
This includes, but is not limited to, cleaning, polishing, lubrication, chassis maintenance, battery
care, resealing body and roof seams, and minor adjustments as described in the vehicle owner’s
manual. Normal deterioration due to climatic or environmental conditions or lack of proper
maintenance is not warrantable.
7-5
SECTION 8
FLAT RATE SCHEDULE
8-1 APPLICATION FOR WARRANTY RATE REVIEW
8-2 PROPER USE OF FLAT RATE SCHEDULE
8-2 FAILURE CODES AND CONDITIONS
8-3 FLAT RATE SCHEDULE
8-24 VENDOR FLAT RATE SCHEDULE
GULF STREAM COACH, INC.
503 S. OAKLAND AVE - P.O. BOX 1005
NAPPANEE, IN 46550
PHONE (800) 289-8787 FAX (574) 773-2506
APPLICATION FOR WARRANTY RATE REVIEW
DEALERSHIP ________________________________________________
PHONE NUMBER __________________________
ADDRESS ___________________________________________________
FAX NUMBER ____________________________
CITY _______________________________
ZIP CODE _______________
STATE ___________
SERVICE MANAGER _______________________________
GENERAL MANAGER _____________________________
CURRENT LABOR RATE __________ DATE OF LAST INCREASE ___________ LABOR RATE REQUESTED __________
(The current labor rate must have been in effect for one-year/12 months before any allowable increase)
(PLEASE PROVIDE 2 PHOTOS OF YOUR POSTED LABOR RATE)
LIST THREE (3) RV DEALERS IN YOUR AREA AND THEIR LABOR RATE
DEALER
PHONE NUMBER
LABOR RATE
NUMBER OF BAYS ________
SQUARE FOOTAGE ______________
NUMBER OF TECHNICIANS ________________
NUMBER OF CERTIFIED TECHNICIANS ________________________ MASTER CERTIFIED _______________________
PARTS INVENTORY $ _________ SQUARE FOOTAGE _______ PARTS REPRESENTATIVES _______________________
WASH BAY (INSIDE) _________________ (OUTSIDE) _____________
PLEASE CIRCLE ONE
CHASSIS LIFT
Y
N
PIT
Y
N
BODY SHOP
Y
N
PAINT SHOP
Y
N - NUMBER OF BAYS ___________TECHNICIANS ___________
SUBLET
Y
N
CHASSIS CERTIFICATIONS
VENDOR CERTIFICATIONS
DOMETIC
Y
N
CHEVY
Y
N
HWH JACKS
Y
N
FORD
Y
N
NORCOLD
Y
N
FREIGHTLINER
Y
N
ONAN
Y
N
SPARTAN
Y
N
POWER GEAR
Y
N
WORKHORSE
Y
N
SUBURBAN
Y
N
OTHER
__________________________________________________________________
CUSTOMER ACCOMODATIONS
DO YOU HAVE A CUSTOMER LOUNGE?
Y
N
DO YOU HAVE A VENDING AREA FOR CUSTOMERS?
Y
N
DO YOU HAVE HOOK-UPS FOR CUSTOMERS WHO WILL NEED TO STAY?
Y
N
WILL YOU WORK ON CUSTOMERS WHO HAVE NOT BOUGHT FROM YOU? Y
N
WILL YOU TAKE DROP-IN CUSTOMERS?
Y
N
WHAT IS YOUR CUSTOMER SATISFACATION INDEX RATING? _________%
**THE INFORMATION LISTED ON THIS FORM IS TRUE AND FACTUAL TO THE BEST OF MY KNOWLEDGE AND WILL BE HELD CONFIDENTIAL
AT MY REQUEST ONLY:
DEALER SIGNATURE __________________________________________ DATE _________________________
GULF STREAM COACH, INC. USE ONLY
DATE EFFECTIVE _______________RATE APPROVED ____________________APPROVED BY _______________________
8-1
__________________
PROPER USE OF FLAT FATE SCHEDULE
In order to have a mutual understanding of proper and fair time allotment for warranty
repairs, Gulf Stream Coach has developed a Flat Rate and Failure Code Schedule. This schedule
lists all major parts installed on Gulf Stream vehicles. However, this schedule is subject to change
at any time without notice from Gulf Stream Coach. Gulf Stream Coach reserves the right to
adjust any rate that may be affected upon changes. When such changes occur you will receive
revised flat rate schedule pages along with an explanation of where to insert them in your
warranty manual. For questions concerning our flat rate schedule or subsequent changes,
please contact our Customer Service Department.
__________________
FAILURE CODES AND CONDITIONS
The flat rate schedule has been broken down into five (5) different sections. They are
Exterior, Interior, Plumbing, Electrical components/ Appliances, and LP Gas/Miscellaneous.
Although we have made a great effort to categorize each part properly, you may find what you’re
looking for in a section other than where you’re searching.
The flat rate schedule lists failure codes as well as condition codes. Failure codes pertain
to the item in question and condition codes pertain to what happened to that item.
EXAMPLE:
1. If a vehicle has a fender skirt that has been cracked due to over-tightened screws, the
codes would be: 1120A for fender skirt replace, and 7 to indicate that it was cracked.
2. A second failure code may be necessary if the fender skirt needs to be repainted. That
code would be 1120C for fender skirt repaint, and again add 7 to indicate that the
original condition was due to a crack.
BE SURE TO HAVE BOTH CODES WHEN SUBMITTING YOUR CLAIM!
For further illustrations on properly using our flat rate and failure code schedule and
applying that information to our warranty claims, please refer to the warranty claim example on
page 2-4.
8-2
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
ATWOOD
ATWOOD MOBILE PRODUCTS - 4750 HIAWATHA DRIVE - ROCKFORD - ILLINOIS - 61103-1298 - PHONE 815.877.5700 - FAX 815.877.7469
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES.
TIME ALLOWANCE SCHEDULE (IN HOURS)
TOP WIND JACK*
5TH WHEEL JACK*
COMPLETE JACK:
BOTH LEGS
1.5
BRAKE SYSTEM
COMPLETE ACTUATOR:
BOLT ON
BOLT ON
0.5
ONE (1) LEG
.75
WELD ON
1.0
BEVEL GEARS (PER LEG)
.75
WELD ON
2.0
1.0
0.5
CAP
.25
GEAR BOX
.75
MASTER CYLINDER
PUSH ROD ASSEMBLY
1.0
.75
MOTOR
0.5
SHOCK ABSORBER
0.5
BEARING
HANDLE
SIDE WIND JACK*
COMPLETE JACK:
BOLT ON
WELD ON
1.0
BALL SCREW CAMPER JACK*
SHOULDER BOLT
0.5
0.5
ELECTRIC:
RELEASE HANDLE
1.0
0.5
COMPLETE JACK
0.5
STOP SPRING
0.5
BEVEL GEARS
0.5
BEVEL GEARS
1.5
COVER
0.5
BRACKETS
0.5
FOUNDATION BRAKES:
PER AXLE
1.5
HANDLE
0.5
COVER TOP-BOTTOM
.25
MOTOR
.75
SHOE & LINING:
PER AXLE
1.5
0.5
MOTOR SWITCH
0.5
2-WAY/4-WAY PLUG
0.5
WHEEL CYLINDER:
PER AXLE
1.5
COMPLETE JACK
0.5
MANUAL:
COVER
.25
COMPLETE JACK
0.5
LENS
EACH ADD'L JACK ADD
.25
COMPLETE COUPLER:
BOLT ON
0.5
LIGHT SOCKET
.25
.25
COVER
.25
WELD ON
1.5
LIGHT SWITCH
.25
BEVEL GEARS
.75
LATCH (2" OR 2 5/16")
1.0
MOTOR
0.5
BRACKETS
0.5
MOTOR SWITCH
.25
STABILIZER JACK*
COMPLETE JACK
POWER JACK*
COUPLER
*INNER RAM NOT AVAILABLE, REPLACE JACK OR APPROPRIATE LEG.
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
BIGFOOT
QUADRA MFG. INC. - 69129 US 131 S. - BOX 536 - WHITE PIGEON - MICHIGAN - 49099 - PHONE 1.800.752.9815 - FAX 1.616.483.9636
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES.
NOTE!: PLEASE DO NOT PROCEED TO WORK ON ANY PROJECTS WITHOUT FIRST DISCUSSING IT WITH QUADRA'S SERVICE DEPARTMENT,
GETTING THE NECESSARY APPROVAL NUMBERS. THE WARRANTY SPECIFICALLY ALLOWS FOR THIS. WE URGE YOU TO COOPERATE.
REPAIR TIME CHART
TROUBLE-SHOOTING TIME WILL BE MINIMAL IF REPAIR FACILITY CALLS BEFORE STARTING REPAIR. FOLLOWING ARE SOME TIME GUIDELINES FOR
YOU TO FOLLOW IF SERVICE DEPARTMENT IS NOT AVAILABLE.
REMOVE & REPLACE
CONTROL PANEL
0.5
REMOVE & REPLACE
1.0
REMOVE & REPLACE
CYLINDER
PUMP ASSEMBLY
1.0
REMOVE & REPLACE
HYDRAULIC LINES (PER CYLINDER)
0.5
REMOVE & REPLACE
SOLENOID (DISCONNECT)
0.5
REMOVE & REPLACE
TANK SOLENOID
0.5
ANY OTHER REPAIRS NEED THAT ARE NOT LISTED ABOVE WILL BE DEALT WITH ONE ON ONE AT THAT TIME.
QUADRA MFG., INC. WILL PAY A PREDETERMINED RATE PER HOUR FOR WARRANTY REPAIR. ANY DEVIATION FROM ABOVE RATE GUIDE WILL
BE TAKEN UNDER CONSIDERATION BY THE SERVICE DEPARTMENT. A COPY OF WARRANTY AUTHORIZATION WITH APPROVAL # WILL BE FAXED
OR MAILED TO REPAIR FACILITY SO IT CAN BE MAILED WITH REPAIR ORDER BACK TO QUADRA MFG., INC.
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
COLEMAN
RV PRODUCTS - 3050 N. ST. FRANCIS - WICHITA - KANSAS - 67219 - PHONE 800.227.5693
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES.
PRE-APPROVAL BY COLEMAN IS RECOMMENDED
COLEMAN'S FLAT RATE POLICY DOES NOT PROVIDE A LABOR ALLOWANCE FOR TIME NEEDED TO REMOVE AND REPLACE AN APPLIANCE
REPLACE MOTOR CAPACITOR
1.0
REPLACE WALL THERMOSTAT
1.0
REPLACE COMPRESSOR RUN CAPACITOR
1.0
REPLACE COMPRESSOR START CAPACITOR
1.0
REPLACE MOTOR
1.5
REPLACE IMPELLER
1.5
REPLACE SELECTOR SWITCH
1.0
THE ROOF TOP UNIT, A $5.50 CHARGE IS ALLOWED
REPLACE FREEZE SWITCH
1.0
FOR REMOVING AND RE-INSTALLING THE
REPLACE THERMOSTAT (COLD CONTROL)
1.0
SHROUD. (THE CEILING ASSEMBLY AND ITS
REPLACE FAN BLADE
1.0
COMPONENTS PARTS ARE NOT INCLUDED.)
REPLACE OVERLOAD
.75
REPLACE HEAT ELEMENT
1.0
REPLACE RELAY
1.0
REPLACE SHROUD*
.25
REPLACE ELECTRONIC CONTROL (DELTA SERIES)
1.0
REPLACE MOTOR MOUNT
1.5
REPLACE TERMINAL BLOCK
1.0
REPLACE TERMINAL BOARD
1.0
REPLACE SOLID STATE START DEVICE
1.0
REPLACE CAP TUBE & FILTER ASSEMBLY**
FLAT RATE
70.00
REPLACE COMPRESSOR*
FLAT RATE
90.00
REPLACE LIMIT SWITCH
LEAK ALLOWANCE MAXIMUM**
1.0
FLAT RATE
70.00
* WHEN A COMPONENT PART IS REPLACED IN
** INCLUDES REFRIGERANT, FITTINGS, ETC.
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
DEWALD
DEWALD MFG. INCORPORATED - 1023 WEST 8TH STREET - MISHIWAKA - INDIANA - 46544-0703 - PHONE 800.332.7343 - FAX 219.255.5029
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES.
THIS VENDOR REQUESTS THAT YOU CONTACT THEM DIRECTLY FOR WARRANTY SERVICE.
REPLACE SLIDE OUT PUMP
0.5
REPLACE SLIDE OUT CYLINDER
0.8
REPLACE PUMP SOLENOID
0.1
REPLACE PUMP SWITCH
.05
REPLACE MANUAL DRIVE
0.4
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
DOMETIC
THE DOMETIC CORPORATION - 205 E. FENN STREET - DOCK 6 - LAGRANGE - INDIANA - 46761 - PHONE 800.343.3302
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES.
THIS VENDOR REQUESTS THAT YOU CONTACT THEM DIRECTLY FOR WARRANTY SERVICE.
ITEM
RATE
DOUBLE DOOR RATE
RM7030,7130,7732,7832
0.5
0.5
0.5
DOOR GASKET
.75
1.0
1.0
DOOR HANDLE
.25
.25
.25
COOLING UNIT***
2.25
3.0
4.5
HEATING ELEMENT
1.0
1.0
BURNER TUBE
1.0
1.0
1.0
1.0
1.0
1.0
DOOR REPLACED
PIEZO IGNITOR
1.0
REIGNITOR
1.0
SAFETY GAS VALVE
1.0
GAS SHUTOFF VALVE
ORIFICE
.75
.75
.75
.75
.75
THERMOCOUPLE
1.0
1.0
.75
1.0
THERMISTAT/THERMISTOR
1.0
1.0
1.0
SWITCH
1.0
LOWER MODULE BOARD
1.0
1.0
UPPER PC BOARD
1.0
1.0
SOLENOID VALVE
***
1.0
1.0
BROKEN WIRE
1.0
1.0
1.0
COMPLETE REFRIGERATOR REPLACED
.75
1.0
1.5
FOR OTHER REPAIRS CONTACT DOMETIC FOR RATES AND FURTHER AUTHORIZATION
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
EVANS TEMPCON
EVANS TEMPCON - 701 ANN ST. NW - GRAND RAPIDS - MICHIGAN - 49504 - PHONE 800.878.7147
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES.
ITEM
RECLAIM, EVACUATE AND RE-CHARGE*
EXPANSION VALVE
1.0
EVAPORATOR COIL
1.0
SWITCHES (BLOWER, PRESSURE, AND A/C)
RECEIVER DRIER
R&R
0.4
1.2
0.3
1.0
WATER VALVE
0.3
0.3
HEATER COIL
1.0
1.0
CONDENSER COIL
1.0
1.0
BLOWER NOTOR/ WHEELS
1.0
COLD CONTROL
0.3
FREON HOSE REPLACEMENT
1.0
0.3
CONTROL PANEL/ WIRE & VACUUM HARNESS, AND FACE PLATE
0.5
VACUUM MOTOR (FRESH AIR/ RECIRCULATION DOOR)
0.3
VACUUM MOTOR (AIR DISTRIBUTION BOX)
1.0
WIRE HARNESS-MOTOR
.75
DASH LOUVER
0.3
DEFROST LOUVER
0.3
RETURN GRILL
0.2
*IF MORE THAN ONE ITEM IS REPLACED OR REPAIRED, ONLY ONE ALLOWANCE FOR EVACUATE AND RE-CHARGE WILL BE ALLOWED.
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
FRIGICOOL/SCS FRIGETT
SCS FRIGETT - 1200 WEST RISINGER - FT. WORTH - TEXAS - PHONE 817.293.5313 - FAX 817.293.8014
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES.
EVAPORATOR HEATER UNIT
IN DASH PLENUM AND CONTROLS COMPONENTS
HEAT-COOL UNIT (POWER PACK)***
1.8
PLENUM ASSEMBLY
1.5
EVAPORATOR OR HEATER COIL***
1.0
PLENUM BLOWER MOTOR OR WHEEL
0.4
HEAT COIL
1.0
VACUUM MOTOR (WHEN REMOVAL OF PLENUM RQ'D)
1.7
POWER PACK BLOWER MOTOR ASSY. OR COMPONENTS
1.0
VACUUM MOTOR (EXTERNAL OR PLENUM)
0.4
EXPANSION VALVE***
0.6
CONTROL ASSEMBLY (PUSH BUTTON LEVER)
0.5
THERMOSTAT
0.5
LOUVER
0.2
VACUUM MOTOR (LOCATED WITHIN POWER PACK)
0.8
BOWDEN CABLE
0.5
VACUUM (EXTERIOR MOUNTED)
0.4
VACUUM HARNESS
0.8
WIRE HARNESS
0.8
REFRIGERANT COMPRESSOR***
1.0
WATER VALVE
0.5
COMPRESSOR CLUTCH ASSEMBLY
1.4
TRINARY SWITCH
0.4
COMPRESSOR DRIVE BELT (90 DAYS)
0.4
RELAY
0.5
COMPRESSOR MOUNT
1.0
RESISTOR, MOTOR SPEED
0.4
IDLER PULLEY
0.4
REFRIGERANT HOSE ASSEMBLY***
0.5
REFRIGERANT HOSE FITTING***
0.5
REFRIGERANT COMPRESSOR & COMPRESSOR MOUNT
COMPRESSOR AND CONDENSER FAN COMPONENTS
CONDENSER COIL***
0.7
PRESSURE SWITCH, DRIER***
0.3
CONDENSER FAN ASSEMBLY
0.5
HEATER HOSE
0.4
RECEIVER DRIER***
0.3
VACUUM CONTROL SWITCH
0.4
AN ADDITIONAL FLAT RATE WILL BE PAID FOR FLUIDS (FREON AND OIL) AND THIS SERVICE IS AS FOLLOWS:
FRONT ENGINE DRIVEN CHASSIS
$70.00
REAR ENGINE DRIVEN CHASSIS
$95.00
*** REPLACING THESE COMPONENTS WILL REQUIRE SYSTEM EVACUATION, LEAK TESTING, FREON CHARGING OR RECYCLING AND POSSIBLE REFRIGERANT OIL CHARGING.
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
FANTASTIC VENT
FAN-TASTIC VENT CORP. - 14720 DOWNY - CAPAC - MICHIGAN - 48014 - PHONE 800.521.0298 - FAX 810.395.2577
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES.
CONTACT FAN-TASTIC VENT CORP. DIRECTLY FOR WARRANTY CLAIM GUIDELINES
REPLACE LIFT KNOB & EXTENSION
0.1
REPLACE LIFT MOTOR
0.1
REPLACE LIFT ARM
0.2
SEPARATE 3 SPEED SWITCH COILS
0.2
REPLACE 3 SPEED/ REVERSE SWITCH
0.2
REPLACE DOME SWITCH
0.2
REPLACE DOME
0.2
REPLACE FAN MOTOR ASSEMBLY
0.3
REPLACE 1230 KIT COMPLETE
0.4
REPLACE 1240 KIT COMPLETE
0.4
REPLACE 6040 KIT COMPLETE
0.5
REPLACE ENTIRE VENT/ FAN
0.7
NOTE: IF PROJECTED REPAIR TIME EXCEEDS 0.7 HOURS SHOP TIME, FTVC MAY ELECT TO SHIP ENTIRE REPLACEMENT VENT/ FAN.
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
HEART INTERFACE
811 1ST AVENUE SOUTH - KENT - WASHINGTON - 98032 - PHONE 1.800.446.6180 - FAX 1.206.859.3579
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES.
DUE TO THE TRAINING REQUIREMENTS NECESSARY FOR PROPER REPAIRS ON THIS PRODUCT IT IS RECOMMENDED
THAT ONLY QUALIFIED AND AUTHORIZED HEART INTERFACE REPAIR FACILITIES ATTEMPT ANY REPAIR
ON HEART INVERTERS. FOR INFORMATION ON BECOMING AN AUTHORIZED HEART INVERTER FACILITY, PLEASE
CONTACT HEART'S SERVICE DEPARTMENT AT THE ABOVE ADDRESS AND PHONE NUMBER.
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
HWH JACKS
STUART'S SERVICE - 28871 COUNTY RD 6 WEST - PO BOX 4004 - ELKHART - INDIANA - 46514-4004 - PHONE 800.826.6267 - FAX 219.262.0389
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES.
DUE TO THE TRAINING REQUIREMENTS NECESSARY FOR PROPER REPAIRS ON THIS PRODUCT IT IS RECOMMENDED
THAT ONLY QUALIFIED AND AUTHORIZED HWH REPAIR FACILITIES ATTEMPT ANY REPAIR ON HWH LEVELING JACKS.
FOR INFORMATION ON BECOMING AN AUTHORIZED HWH LEVELING REPAIR FACILITY, PLEASE CONTACT HWH
DIRECTLY AT 1.800.321.3494
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
INTELLITEC
INTELLITEC - 131 EISENHOWER LAND NORTH - LOMBARD - ILLINOIS - 60148 - PHONE 800.251.2408 - FAX 708.916.7890
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES.
ALL INTELLITEC PRODUCTS INTENDED FOR USE IN RECREATIONAL VEHICLES, NOT LISTED BELOW, ARE COVERED BY A MAXIMUM THIRTY
(30) MINUTE (.50 HOUR) LABOR REPLACEMENT ALLOWANCE.
AUTHORIZED REPLACEMENT HOURS SCHEDULE
BATTERY DISCONNECT RELAY
0.5
BATTERY DISCONNECT BEZEL
0.5
BATTERY ISOLATOR CONTROL
0.5
ISOLATOR RELAY DELAY
0.5
BATTERY WATCH MODULE
0.5
WIPER CONTROLS
0.5
BATTERY WATCH RELAY
0.5
MPX SWITCH/CONTROL
0.5
EMU2 COMPLETE
0.75
EMU2 PC BOARD
0.5
ENERGY MANAGEMENT SYSTEM COMPLETE
1.5
ENERGY MANAGEMENT SYSTEM COMPLETE PC BOARD
1.0
SLIDE OUT CONTROL
0.5
SLIDE OUT SWITCH
0.5
BATTERY CONTROL CENTER
1.0
BATTERY CONTROL CENTER PC BOARD
0.75
BETTERY CONTROL CENTER ISOLATOR RELAY
0.5
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
KWIKEE STEPS
KWIKEE PRODUCTS COMPANY - 2947 STATE HIGHWAY 38 - DRAIN - OREGON - 97435 - PHONE 800.736.9961
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES.
UNLESS PRIOR AUTHORIZATION IS GIVEN BY KWIKEE, REIMBURSEMENT OF LABOR CLAIMS WILL BE LIMITED TO THE PERIODS OF TIME
AUTHORIZED AS LISTED IN THE TABLE BELOW.
KWIKEE REQUESTS THAT YOU ATTEMPT TO CONTACT THEM DIRECTLY FOR WARRANT AUTHORIZATIONS.
DEFECTIVE PART
DIAGNOSTIC TIME
REPAIR TIME
TOTAL TIME
0.3
0.8
0.3
0.8
LINKAGE
0.5
0.5
N/A
0.3
0.3
GEAR/GEAR CASE
0.3
0.7
1.0
DOOR SWITCH
0.3
0.2
0.5
CONTROL UNIT
MOTOR
DO NOT CUT ANY WIRES ON CONTROL UNITS OR MOTORS. CUT WIRES WILL AUTOMATICALLY VOID THE WARRANTY
AS KWIKEE WILL HAVE NO WAY OF TESTING OR VERIFYING YOUR CLAIM.
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
MANCHESTER
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PUBLISHED WARRANTY CLAIM PROCEDURES.
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES.
AUTHORIZED LABOR SCHEDULE
REMOVE AND REINSTALL VAN TANK
0.6
REMOVE AND REINSTALL MOTOR HOME TANK
1.0
REPLACE DOT CYLINDER
0.2
REPLACE SERVICE VALVE
0.5
REPLACE OUTAGE VALVE
0.3
REPLACE FLOAT GAUGE
0.3
REPLACE REMOTE SENDING UNIT (90 OHM SENDER)
REPAIR LEAKING THREAD (TANK.CYLINDER ONLY)
0
0.5
REMOVE AND REPLACE REGULATER
0.5
REPLACE 80% STOP FILL VALVE
0.75
LOW PRESSURE HOSES AND PIGTAILS
0
MANCHESTER TANK WILL REIMBURSE THE AUTHORIZED OEM RV MANUFACTURING CENTER THE CERTIFIED RETAIL LABOR RATE THAT APPLIES
TO WARRANTY WORK IN THAT AREA. MTE HAS NO LABOR ALLOWANCE FOR HOSES, PIGTAILS, AND LEAKING CONNECTIONS AFTER INSTALLATION
WORK PERFORMED BY THE RV MANUFACTURER. THIS APPLIES TO P.O.L. CONNECTIONS TO THE SERVICE VALVE, HOSE CONNECTIONS, ETC.
NO LABOR ALLOWANCE FOR TROUBLESHOOTING, LEAKTESTING, OR SHOP SUPPLIES. MANCHESTER TANK WILL REIMBURSE
PARTS PER CURRENT QUOTATION OR CURRENT PRICE SHEET.
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
SEALAND TOILETS
SEALAND TECHNOLOGY, INC. - PO BOX 38 - FOURTH STREET - BIG PRAIRIE - OHIO - 44611 - 1.800.321.9886 FAX 216.262.1727
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION.
PUBLISHED WARRANTY CLAIM PROCEDURES.
GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES.
SEALAND WARRANTS THE TRAVELER TOILET TO BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF ONE YEAR.
REPAIR PROCEDURE
REMOVE AND REPLACE WATER VALVE
REMOVE AND REPLACE VACUUM BREAKER
REMOVE AND REPLACE BASE-TO -BOWL SEALS
REMOVE AND REPLACE SPRING CARTRIDGE
REMOVE AND REPLACE BASE
REMOVE AND REPLACE BOWL
REMOVE AND REPLACE SEAT AND COVER
TIME ALLOWANCE
0.5
0.5
0.5
1
0.5
0.5
0.25
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
SUBURBAN PRODUCTS
PO BOX 399 - DAYTON - TENNESSEE - 37321 - 615.775.2131 FAX 615.775.7015
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION.
PUBLISHED WARRANTY CLAIM PROCEDURES.
GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES.
WARRANTY FLAT RATE LABOR SCHEDULES
FORCED AIR FURNACES (ALL MODELS)
SETUP
REPLACEMENT
REPLACE GAS VALVE
0.5
0.5
REPLACE THERMOSTAT
SETUP
REPLACE MANUAL SHUT-OFF VALVE
0.25
0.25
REPLACE TRANSFORMER
0.5
0.5
REPLACE MAIN BURNER
0.5
0.5
REPLACE ELECTRODE
0.25
0.25
REPLACE MICROSWITCH
REPLACE MOTOR
0.5
0.5
0.25
1
REPLACE ELECTRODE-"SF" MODELS
REPLACE ELECTRODE WIRE
0.5
0.5
0.2
REPLACE TIME DELAY RELAY
0.5
0.3
REPLACE MODULE BOARD
0.5
0.25
REPLACE BLOWER WHEEL
0.5
0.4
REPLACE LIMIT SWITCH
0.5
0.2
REPLACE COMBUSTION CHAMBER(FIRST YEAR ONLY)
0.5
1.5
0.25
REPLACEMENT
0.2
0.5
RECREATIONAL VEHICLE WATER HEATERS (ALL MODELS)
REPLACE GAS CONTROL VALVE (PILOT MODELS)
REPLACE DOOR ASSEMBLY
0.3
REPLACE GAS CONTROL VALVE (ELECTRONIC MODELS)
0.5
REPLACE ELEMENT
REPLACE THERMOCOUPLE - PILOT ASSEMBLY
0.5
REPLACE ELECTRIC THERMOSTAT
0.5
0.5
1
REPLACE PRESSURE RELIEF VALVE
0.5
REPLACE ANODE ROD
0.5
REPLACE DRAIN PLUG
0.25
REPLACE ECO AND THERMOSTAT
0.5
REPLACE MAIN BURNER ORIFICE AND/OR BURNER TUBE
0.5
REPLACE ON/OFF SWITCH
0.5
REPLACE MODULE BOARD
0.5
REPLACE WATER HEATER
REPLACE RE-IGNITOR
0.2
REPLACE ELECTRODE
CONTACT SUBURBAN FOR REPAIRS THAT ARE NOT LISTED. ALL RATES INCLUDE DIAGNOSTIC/SET-UP TIME AND GAS LEAK TEST.
NOTE: WHEN MORE THAN ONE COMPONENT IS DEFECTIVE, COMPUTE THE TOTAL OF BOTH REPLACEMENT TIMES BUT ONLY ONE SET-UP TIME.
1
0.5
Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section
THETFORD TOILETS
THETFORD CORPORATION - PO BOX 1285 - ANN ARBOR - MICHIGAN - 48106 - PHONE 800.521.3032
GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS
SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR
WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF
STREAM COACH, INC. FOR WARRANTY CONSIDERATION.
PUBLISHED WARRANTY CLAIM PROCEDURES.
GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR
PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES.
FLAT RATE LABOR TIME SCHEDULE(ALL TIMES ARE IN MINUTES)
AQUA MAGIC TOILET
30
ELECTRA MAGIC
BALL VALVE
45
MOTOR COVER
15
HAND SPRAY
45
FLUSH TUBES
60
45
VACUUM BREAKER
45
60
PUMP ASSEMBLY
SEV
SEAT AND/OR COVER
15
MECHANISM
60
MAIN HOUSING
60
SEAT AND/OR COVER
15
COVER & BOWL
60
AQUA MAGIC III
20
SLIDE-EZ-VALVE
60
BALL VALVE
30
WARRANTY REQUIRES REPLACEMENT NOT REPAIR OF SLIDE-EZ-VALVE ASSEMBLIES.
SEAT AND/OR COVER
15
VACUUM BREAKER
90
PORTABLE TOILETS
20
FLOAT & SEAL
90
BELLOWS
20
SCOOP & MECHANISM
90
MECHANISM
15
SEAT AND/OR COVER
30
30
AQUA MAGIC IV
20
BALL VALVE
60
SEAT AND/OR COVER
15
NOTE: PRIOR AUTHORIZATION MUST BE OBTAINED FROM THETFORD BEFORE
VACUUM BREAKER
60
A REPLACEMENT UNDER WARRANTY OF ANY COMPLETE AQUA MAGIC OR ELECTRA
FLOAT & SEAL
60
MAGIC TOILET.
FLUSH LEVERS
60
HOPPER TO SHROUD SEAL
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 1 of 93
Section 1000 EXTERIOR
Condition Codes
01
02
03
04
05
06
07
08
Bent
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
09
10
11
12
13
14
15
16
Cut
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
17
18
19
20
21
22
23
24
Flat Rate Code - Description
1421
1421
1143
1143
1149
1149
1149
1151
1151
1151
1152
1152
1130
1130
1130
1003
1003
1003
1003
1134
1134
1134
1132
1132
1132
G
A
C
A
C
A
D
C
G
A
C
G
C
G
A
C
G
A
B
C
G
A
C
G
A
Correction
Legend
Comment
Legend
25
26
27
28
29
30
31
32
Miswired
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
33
34
35
36
37
38
39
40
Rusted
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
A/C, Compressor Roof
A/C, Compressor Roof
Air Conditioner Cable, Bodin Dash
Air Conditioner Cable, Bodin Dash
Air Conditioner Controller
Air Conditioner Controller
Air Conditioner Controller
Air Conditioner Ducting - Dash
Air Conditioner Ducting - Dash
Air Conditioner Ducting - Dash
Air Conditioner Ducting - Roof
Air Conditioner Ducting - Roof
Air Dump
Air Dump
Air Dump
Air Horn
Air Horn
Air Horn
Air Horn
Air Horn Compressor
Air Horn Compressor
Air Horn Compressor
Air Horn Hoses
Air Horn Hoses
Air Horn Hoses
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Improper Sewing
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repair
Replace
Adjust
Replace
Adjust
Replace
Wiring Repair
Adjust
Repair
Replace
Adjust
Repair
Adjust
Repair
Replace
Adjust
Repair
Replace
Reseal
Adjust
Repair
Replace
Adjust
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
41
42
43
44
45
46
47
Time
ST
ST
.3
.5
ST
.5
ST
ST
ST
ST
ST
ST
ST
ST
.4
.2
ST
.5
.2
.3
.3
.5
ST
ST
ST
Worn
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
15
15
15
13
15
6
6,
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 2 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1131
1131
1131
1135
1135
1135
1135
1332
1332
1004
1004
1004
1290
1290
1290
1291
1291
1288
1288
1288
1405
1405
1405
1406
1406
1406
C
G
A
C
G
A
D
C
G
C
G
A
C
G
A
A
D
G
A
B
C
G
A
C
G
A
Correction
Legend
Comment
Legend
Air Horn Relay
Air Horn Relay
Air Horn Relay
Air Horn Solenoid
Air Horn Solenoid
Air Horn Solenoid
Air Horn Solenoid
Alignment, Front End
Alignment, Front End
Aluminum Siding
Aluminum Siding
Aluminum Siding
Antenna Coax, Television
Antenna Coax, Television
Antenna Coax, Television
Antenna, Television Coax End
Antenna, Television Coax End
Antenna, TV Base Plate
Antenna, TV Base Plate
Antenna, TV Base Plate
Armor Shield, One Piece
Armor Shield, One Piece
Armor Shield, One Piece
Armor Shield, Three Piece
Armor Shield, Three Piece
Armor Shield, Three Piece
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Repair
Replace
Adjust
Repair
Replace
Wiring Repair
Adjust
Repair
Adjust
Repair
Replace
Adjust
Repair
Replace
Replace
Wiring Repair
Repair
Replace
Reseal
Adjust
Repair
Replace
Adjust
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
.3
.3
.5
.5
.5
ST
ST
ST
.1 per foot
.1 per foot
.1 per foot
ST
ST
ST
.3
.3
.2
1.0
.1
.3
ST
2.5
.3
ST
.8
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13,15
15
15
15
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 3 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1407
1416
1416
1416
1416
1460
1460
1328
1328
1328
1330
1330
1330
1480
1480
1005
1005
1005
1381
1381
1381
1381
1380
1380
1380
1379
A
C
G
A
B
I
A
C
A
B
C
G
A
E
A
C
G
A
C
E
G
A
C
G
A
C
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Armor Shield, Three Piece-Complete
Arrowhead,Cap
Arrowhead,Cap
Arrowhead,Cap
Arrowhead,Cap
Artic Package Liner (Class C only)
Artic Package Liner (Class C only)
Awning Rail
Awning Rail
Awning Rail
Awning Tension Rod(rafter)
Awning Tension Rod(rafter)
Awning Tension Rod(rafter)
Awning, Entry Door
Awning, Entry Door
Awning, Main Fabric
Awning, Main Fabric
Awning, Main Fabric
Awning, Main Hardware
Awning, Main Hardware
Awning, Main Hardware
Awning, Main Hardware
Awning, Slide Fabric
Awning, Slide Fabric
Awning, Slide Fabric
Awning, Slide Hardware
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Replace
Adjust
Repair
Replace
Reseal
Reglue
Replace
Adjust
Replace
Reseal
Adjust
Repair
Replace
Repaint
Replace
Adjust
Repair
Replace
Adjust
Repaint
Repair
Replace
Adjust
Repair
Replace
Adjust
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Time
2.5
.1
.1
.1
.1
.5
2.5
.1
.2
.2
.3
.3
ST
1.0
.5
.2
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
PER FT
13
2,6,1
1
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 4 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1379
1379
1379
1086
1086
1086
1087
1087
1087
1378
1378
1378
1377
1377
1377
1377
1224
1224
1136
1136
1136
1136
1006
1133
1133
1133
E
G
A
C
G
A
C
G
A
C
G
A
C
E
G
A
G
A
C
G
A
D
G
G
A
D
Correction
Legend
Comment
Legend
Awning, Slide Hardware
Awning, Slide Hardware
Awning, Slide Hardware
Awning, Slide Out
Awning, Slide Out
Awning, Slide Out
Awning, Window
Awning, Window
Awning, Window
Awning, Window Fabric
Awning, Window Fabric
Awning, Window Fabric
Awning, Window Hardware
Awning, Window Hardware
Awning, Window Hardware
Awning, Window Hardware
Axle, MorRyde
Axle, MorRyde
Axle, Tag Motorized
Axle, Tag Motorized
Axle, Tag Motorized
Axle, Tag Motorized
Axle, Towables
Backup Alarm
Backup Alarm
Backup Alarm
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repaint
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repaint
Repair
Replace
Repair
Replace
Adjust
Repair
Replace
Wiring Repair
Repair
Repair
Replace
Wiring Repair
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
.2
.5
2,6
.2
.5
2,6
ST
ST
ST
ST
13
13
13
13
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
.3
.5
.3
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 5 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1140
1140
1140
1137
1137
1138
1138
1413
1126
1126
1126
1126
1141
1141
1448
1448
1189
1189
1470
1153
1153
1148
1148
1147
1147
1142
C
G
A
A
D
A
D
A
E
G
A
B
G
A
G
A
G
A
A
C
G
G
A
A
D
A
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Battery Cable
Battery Cable
Battery Cable
Battery Isolator
Battery Isolator
Battery Isolator Controller
Battery Isolator Controller
Battery Strap
Box/Frame, Compartment Door
Box/Frame, Compartment Door
Box/Frame, Compartment Door
Box/Frame, Compartment Door
Bra
Bra
Bracket, Compartment Door Lock
Bracket, Compartment Door Lock
Bracket, License Plate
Bracket, License Plate
Brake, Cable
Brake, Emergency
Brake, Emergency
Brake, Jake-Pac Bezel
Brake, Jake-Pac Bezel
Brake, Jake-Pac Switch
Brake, Jake-Pac Switch
Brakes, Breakaway Switch-Towables
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Adjust
Repair
Replace
Replace
Wiring Repair
Replace
Wiring Repair
Replace
Repaint
Repair
Replace
Reseal
Repair
Replace
Repair
Replace
Repair
Replace
Replace
Adjust
Repair
Repair
Replace
Replace
Wiring Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
ST
ST
.5
ST
.3
.5
.1
ST
ST
ST
.5
ST
ST
.3
.3
.2
.2
.5
.7
.1
.2
.2
ST
.3
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
15
15
13
15
15
13
13
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 6 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1142
1007
1007
1007
1007
1487
1128
1023
1023
1042
1042
1042
1043
1043
1043
1043
1506
1506
1154
1026
1026
1026
1026
1490
1490
1486
D
C
G
A
D
G
A
E
G
C
E
A
C
E
G
A
E
A
A
E
G
A
B
E
A
J
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Brakes, Breakaway Switch-Towables
Brakes, Towables
Brakes, Towables
Brakes, Towables
Brakes, Towables
BT Cruiser Overhead Squeak
Bulb, 110 Light
Bumper, Front
Bumper, Front
Bumper, Rear Class A-Luxury
Bumper, Rear Class A-Luxury
Bumper, Rear Class A-Luxury
Bumper, Rear C's/Towables, Metal
Bumper, Rear C's/Towables, Metal
Bumper, Rear C's/Towables, Metal
Bumper, Rear C's/Towables, Metal
Bumper, Rear Plastic, Class C & BT
Bumper, Rear Plastic, Class C & BT
Cable, Break Away
Cap, Front
Cap, Front
Cap, Front
Cap, Front
Cap, Front Verticals
Cap, Front Verticals
Cap, Radius
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Wiring Repair
Adjust
Repair
Replace
Wiring Repair
Repair
Replace
Repaint
Repair
Adjust
Repaint
Replace
Adjust
Repaint
Repair
Replace
Repaint
Replace
Replace
Repaint
Repair
Replace
Reseal
Repaint
Replace
Clean
Yes
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
.3
.3
.7
ST
6.0
.1
ST
ST
.5
ST
ST
.5
.5
1.0
1.0
2.0
1.0
15
4,5,13
13,4,5
4,7,13
4,5,7,13
15
4,7
See vendor flat rate schedule
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
ST
ST
ST
.5
2.0
1.0
.5
13,4,5,7
13,4,5,7
4,5,7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 7 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1486
1486
1486
1486
1044
1044
1044
1044
1491
1491
1261
1261
1319
1266
1266
1266
1144
1144
1397
1397
1397
1397
1489
1489
1489
1489
E
G
A
B
E
G
A
B
E
A
G
A
A
E
G
A
C
A
J
E
G
D
J
E
G
D
Correction
Legend
Comment
Legend
Cap, Radius
Cap, Radius
Cap, Radius
Cap, Radius
Cap, Rear
Cap, Rear
Cap, Rear
Cap, Rear
Cap, Rear Verticals-BT Cruiser
Cap, Rear Verticals-BT Cruiser
Carrier Assy, Sewer Hose
Carrier Assy, Sewer Hose
Carrier, Sewer Hose Tube
Carrier, Spare Tire
Carrier, Spare Tire
Carrier, Spare Tire
Chain, Safety-TT
Chain, Safety-TT
Chassis (Class A & Bus)
Chassis (Class A & Bus)
Chassis (Class A & Bus)
Chassis (Class A & Bus)
Chassis, Class B
Chassis, Class B
Chassis, Class B
Chassis, Class B
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repaint
Repair
Replace
Reseal
Repaint
Repair
Replace
Reseal
Repaint
Replace
Repair
Replace
Replace
Repaint
Repair
Replace
Adjust
Replace
Clean
Repaint
Repair
Wiring Repair
Clean
Repaint
Repair
Wiring Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
2.0
.5
4.0
1.0
2.0
ST
ST
.5
2.0
1.0
.5
1.0
.5
.5
.5
1.0
.4
.4
ST
ST
ST
ST
ST
ST
ST
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4,5,7,13
13,4,5,7
4,5,7
15
15
15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 8 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1376
1376
1411
1411
1411
1467
1467
1329
1390
1390
1267
1267
1267
1267
1399
1157
1445
1445
1445
1445
1445
1444
1444
1444
1444
1444
E
G
C
G
A
G
A
A
G
A
C
E
G
A
A
A
C
E
G
A
B
C
E
G
A
B
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Chassis, Class C
Chassis, Class C
Clip,Awning
Clip,Awning
Clip,Awning
Coupler, Ball Hitch (A-Frame)
Coupler, Ball Hitch (A-Frame)
Cover LPG Bottle
Cover, Bumper
Cover, Bumper
Cover, Spare Tire
Cover, Spare Tire
Cover, Spare Tire
Cover, Spare Tire
Decal, Sewer
Dip Stick Extension - Oil
Door Compt. D/S-P/S Lg. Cl.C & TT
Door Compt. D/S-P/S Lg. Cl.C & TT
Door Compt. D/S-P/S Lg. Cl.C & TT
Door Compt. D/S-P/S Lg. Cl.C & TT
Door Compt. D/S-P/S Lg. Cl.C & TT
Door Compt. P/S-D/S Med. Cl.C & TT
Door Compt. P/S-D/S Med. Cl.C & TT
Door Compt. P/S-D/S Med. Cl.C & TT
Door Compt. P/S-D/S Med. Cl.C & TT
Door Compt. P/S-D/S Med. Cl.C & TT
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repaint
Repair
Adjust
Repair
Replace
Repair
Replace
Replace
Repair
Replace
Adjust
Repaint
Repair
Replace
Replace
Replace
Adjust
Repaint
Repair
Replace
Reseal
Adjust
Repaint
Repair
Replace
Reseal
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
ST
.2
.2
.2
ST
1.5
.2
.4
.4
.4
1.0
1.0
.5
.1
.5
.3
1.0
.3
.5
.3
.3
1.0
.3
.5
.3
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
13
4,15
4,15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 9 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1443
1443
1443
1443
1443
1008
1008
1008
1008
1010
1010
1010
1011
1015
1015
1015
1015
1165
1165
1016
1016
1016
1016
1370
1370
1370
C
E
G
A
B
C
E
A
B
E
G
A
A
C
E
G
A
G
A
C
E
A
B
C
G
A
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Door Compt. P/S-D/S Small Cl.C & TT
Door Compt. P/S-D/S Small Cl.C & TT
Door Compt. P/S-D/S Small Cl.C & TT
Door Compt. P/S-D/S Small Cl.C & TT
Door Compt. P/S-D/S Small Cl.C & TT
Door, Cable Hatch
Door, Cable Hatch
Door, Cable Hatch
Door, Cable Hatch
Door, Comp.-Class A
Door, Comp.-Class A
Door, Comp.-Class A
Door, Comp.-Class C
Door, Engine
Door, Engine
Door, Engine
Door, Engine
Door, Entry Drip Cap
Door, Entry Drip Cap
Door, Entry-Main (Class A & Bus)
Door, Entry-Main (Class A & Bus)
Door, Entry-Main (Class A & Bus)
Door, Entry-Main (Class A & Bus)
Door, Entry-Main Class C & Towables
Door, Entry-Main Class C & Towables
Door, Entry-Main Class C & Towables
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Adjust
Repaint
Repair
Replace
Reseal
Adjust
Repaint
Replace
Reseal
Repaint
Repair
Replace
Replace
Adjust
Repaint
Repair
Replace
Repair
Replace
Adjust
Repaint
Replace
Reseal
Adjust
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
1.0
.3
.5
.3
.2
1.0
.3
.2
1.5
.5
1.0
.5
.3
ST
1.0
ST
.4
.4
.5
2.5
2.5
.3
.5
.5
1.0
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4
7
7
2
4,5,7,13
15,4,5,7,13
7,4,13,5
2
4,5
7
4,5
4,5
4,5
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 10 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1370
1088
1088
1088
1022
1022
1022
1027
1447
1447
1447
1028
1412
1412
1412
1500
1500
1500
1500
1124
1124
1436
1436
1436
1436
1436
B
C
E
A
C
E
A
A
G
A
B
G
E
G
A
C
G
A
D
C
A
C
E
G
A
B
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Door, Entry-Main Class C & Towables
Door, Entry-Secondary
Door, Entry-Secondary
Door, Entry-Secondary
Door, Front Access
Door, Front Access
Door, Front Access
Door, Fuel
Door, Fuel Fill Class C&A
Door, Fuel Fill Class C&A
Door, Fuel Fill Class C&A
Door, Furnace
Door, Refer
Door, Refer
Door, Refer
Door, Roll Up(Endura Max)
Door, Roll Up(Endura Max)
Door, Roll Up(Endura Max)
Door, Roll Up(Endura Max)
Door, Screen-Main
Door, Screen-Main
Door, Water Fill
Door, Water Fill
Door, Water Fill
Door, Water Fill
Door, Water Fill
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Reseal
Adjust
Repaint
Replace
Adjust
Repaint
Replace
Replace
Repair
Replace
Reseal
Repair
Repaint
Repair
Replace
Adjust
Repair
Replace
Wiring Repair
Adjust
Replace
Adjust
Repaint
Repair
Replace
Reseal
Yes
Yes
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.5
2.5
1.0
.3
2.5
1.0
1.5
.2
.5
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4,5
2
4,5
4,5
4,5
7
5
1.0
.2
.2
.5
1.0
1.0
1.0
.2
.5
.3
1.3
.3
.3
.3
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 11 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1062
1166
1166
1488
1156
1156
1156
1432
1432
1432
1432
1160
1160
1160
1465
1159
1159
1252
1252
1366
1366
1366
1494
1493
1505
1505
G
G
B
G
C
G
A
C
E
G
A
A
B
D
G
G
A
C
A
G
A
B
A
A
C
E
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Door, Water Heater
Drip Cap, Exterior Trim
Drip Cap, Exterior Trim
Drive Shaft/Stretched
Engine Hood Hardware
Engine Hood Hardware
Engine Hood Hardware
Engine Lock Assy-TM-Single
Engine Lock Assy-TM-Single
Engine Lock Assy-TM-Single
Engine Lock Assy-TM-Single
Entertainment Center - Outside
Entertainment Center - Outside
Entertainment Center - Outside
Equalizer Jack Bracket Campaign
Exhaust System
Exhaust System
Fan Blade, Roof Vent
Fan Blade, Roof Vent
Fender Skirt - Towable
Fender Skirt - Towable
Fender Skirt - Towable
Fender Skirt D/S Rear Class C
Fender Skirt P/S Rear Class C
Fender Skirt, PS Rear-A&Bus-1 color
Fender Skirt, PS Rear-A&Bus-1 color
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repair
Repair
Reseal
Repair
Adjust
Repair
Replace
Adjust
Repaint
Repair
Replace
Replace
Reseal
Wiring Repair
Repair
Repair
Replace
Adjust
Replace
Repair
Replace
Reseal
Replace
Replace
Adjust
Repaint
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
.4
.2
ST
.2
ST
.3
.3
.3
.3
.3
.6
.2
ST
1.0
ST
.2
.2
.2
.2
.6
.2
.5
.5
.3
1.0
15
15
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 12 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1505
1505
1020
1020
1020
1020
1089
1089
1089
1089
1503
1503
1503
1503
1502
1502
1502
1502
1091
1091
1091
1091
1090
1090
1090
1090
G
A
C
E
G
A
C
E
G
A
C
E
G
A
C
E
G
A
C
E
G
A
C
E
G
A
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Fender Skirt, PS Rear-A&Bus-1 color
Fender Skirt, PS Rear-A&Bus-1 color
Fender Skirt,P/S Front-A&Bus-1color
Fender Skirt,P/S Front-A&Bus-1color
Fender Skirt,P/S Front-A&Bus-1color
Fender Skirt,P/S Front-A&Bus-1color
Fender Skirt,P/SRear-A&Bus-2/3color
Fender Skirt,P/SRear-A&Bus-2/3color
Fender Skirt,P/SRear-A&Bus-2/3color
Fender Skirt,P/SRear-A&Bus-2/3color
FenderSkirt, DS Front-A&Bus-1 color
FenderSkirt, DS Front-A&Bus-1 color
FenderSkirt, DS Front-A&Bus-1 color
FenderSkirt, DS Front-A&Bus-1 color
FenderSkirt, DS Rear-A&Bus-1 color
FenderSkirt, DS Rear-A&Bus-1 color
FenderSkirt, DS Rear-A&Bus-1 color
FenderSkirt, DS Rear-A&Bus-1 color
FenderSkirt,D/S Rear-A&Bus-2/3color
FenderSkirt,D/S Rear-A&Bus-2/3color
FenderSkirt,D/S Rear-A&Bus-2/3color
FenderSkirt,D/S Rear-A&Bus-2/3color
FenderSkirt,D/SFront-A&Bus-2/3color
FenderSkirt,D/SFront-A&Bus-2/3color
FenderSkirt,D/SFront-A&Bus-2/3color
FenderSkirt,D/SFront-A&Bus-2/3color
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repair
Replace
Adjust
Repaint
Repair
Replace
Adjust
Repaint
Repair
Replace
Adjust
Repaint
Repair
Replace
Adjust
Repaint
Repair
Replace
Adjust
Repaint
Repair
Replace
Adjust
Repaint
Repair
Replace
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
1.5
.3
1.0
ST
1.5
.3
3.0
ST
1.5
.3
1.0
ST
1.5
.3
1.0
ST
1.5
.3
3.0
ST
1.5
.3
3.0
ST
1.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4
15
4,7
4
15
4,7
15
4
15
4,7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 13 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1504
1504
1504
1504
1508
1296
1296
1388
1434
1434
1212
1212
1396
1396
1396
1396
1024
1024
1021
1168
1401
1401
1401
1335
1335
1334
C
E
G
A
G
J
A
A
G
B
G
A
J
E
G
B
E
G
E
A
G
A
B
G
A
G
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
FenderSkirt,PS Front-A&Bus-2/3color
FenderSkirt,PS Front-A&Bus-2/3color
FenderSkirt,PS Front-A&Bus-2/3color
FenderSkirt,PS Front-A&Bus-2/3color
Fiberglass Gel-Coat(yellowing)
Filter, Water Pump
Filter, Water Pump
Finger Pull for Comp. Lock
Firewall-Class A & Bus only
Firewall-Class A & Bus only
Fitting, LPG
Fitting, LPG
Frame (Class A & Bus)
Frame (Class A & Bus)
Frame (Class A & Bus)
Frame (Class A & Bus)
Frame, Travel Trailer Steel
Frame, Travel Trailer Steel
Frame-Towable
Freezer-Complete Component
Front Wrap
Front Wrap
Front Wrap
Fuel Fill Neck, Diesel
Fuel Fill Neck, Diesel
Fuel Fill Neck, Gas
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Adjust
Repaint
Repair
Replace
Repair
Clean
Replace
Replace
Repair
Reseal
Repair
Replace
Clean
Repaint
Repair
Reseal
Repaint
Repair
Repaint
Replace
Repair
Replace
Reseal
Repair
Replace
Repair
Yes
Yes
Yes
Yes
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
.3
3.0
ST
1.5
1.0
.2
.2
.2
.5
.5
.3
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
ST
ST
ST
ST
.5
ST
ST
1.0
ST
ST
1.0
.2
.2
.2
15
15
15
15
4
13
4,13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 14 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1334
1333
1066
1066
1307
1307
1030
1030
1030
1030
1308
1308
1384
1384
1384
1383
1383
1383
1385
1385
1169
1170
1171
1172
1173
1174
A
A
A
B
A
D
C
E
G
A
C
A
C
A
D
C
A
D
C
A
A
A
A
A
A
A
Correction
Legend
Comment
Legend
Fuel Fill Neck, Gas
Fuel Line, Gas Generator
Gasket, Windshield
Gasket, Windshield
Gauge Cluster
Gauge Cluster
Generator Access
Generator Access
Generator Access
Generator Access
Generator Remote
Generator Remote
Generator Slide Accuator
Generator Slide Accuator
Generator Slide Accuator
Generator Slide Module
Generator Slide Module
Generator Slide Module
Generator Slide Tray
Generator Slide Tray
Graphics, Die Cut D/S
Graphics, Die Cut Front
Graphics, Die Cut P/S
Graphics, Die Cut Rear
Graphics, Logo D/S
Graphics, Logo Front
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Replace
Replace
Reseal
Replace
Wiring Repair
Adjust
Repaint
Repair
Replace
Adjust
Replace
Adjust
Replace
Wiring Repair
Adjust
Replace
Wiring Repair
Adjust
Replace
Replace
Replace
Replace
Replace
Replace
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.5
2.0
.4
.3
.3
.3
2.5
ST
1.0
.5
.5
.2
1.0
ST
.2
.3
ST
.5
ST
.5
.5
.5
.5
.5
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7
6
3,6
3
4
15
7
15
15
15
15
15
15
13
13
pictures needed
pictures needed
pictures needed
pictures needed
pictures needed
pictures needed
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 15 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1175
1176
1177
1178
1179
1180
1497
1497
1496
1496
1495
1495
1498
1498
1181
1181
1025
1025
1309
1309
1425
1425
1425
1425
1017
1017
A
A
A
A
A
A
G
A
G
A
G
A
G
A
G
A
C
A
G
A
J
G
A
B
G
A
Correction
Legend
Comment
Legend
Graphics, Logo P/S
Graphics, Logo Rear
Graphics, per foot D/S
Graphics, per foot Front
Graphics, per foot P/S
Graphics, per foot Rear
Grill, Rear-Bottom; Crescendo
Grill, Rear-Bottom; Crescendo
Grill, Rear-Top; Crescendo
Grill, Rear-Top; Crescendo
Grill, Rear; Atrium
Grill, Rear; Atrium
Grill, Rear; Friendship G7
Grill, Rear; Friendship G7
Grille, Exterior
Grille, Exterior
Grille, Front
Grille, Front
Grille, Rear
Grille, Rear
Gutter Rail
Gutter Rail
Gutter Rail
Gutter Rail
Handle, Entry Grab-Exterior
Handle, Entry Grab-Exterior
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Replace
Replace
Replace
Replace
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Replace
Repair
Replace
Clean
Repair
Replace
Reseal
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.5
.5
.5
.5
.5
.5
.3
.3
.3
.5
.5
1.5
.5
1.5
.2
.4
.5
1.0
1.0
3.5
ST
ST
ST
ST
.2
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
pictures needed
pictures needed
pictures needed
pictures needed
pictures needed
pictures needed
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 16 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1420
1419
1183
1183
1032
1032
1472
1507
1371
1371
1371
1371
1398
1398
1454
1454
1184
1185
1185
1035
1035
1139
1139
1037
1322
1322
A
A
G
A
G
A
G
A
C
G
A
B
A
B
C
A
A
G
A
E
A
A
D
G
G
A
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Handle, Leveling Jack
Handle, Spare Tire
Heat Shield
Heat Shield
Hitch (Motorized)
Hitch (Motorized)
Hitch Campaign
Hitch, (Motorized) Endura
Holder, Compartment Door
Holder, Compartment Door
Holder, Compartment Door
Holder, Compartment Door
Holder, Entry Door C's & Towables
Holder, Entry Door C's & Towables
Horseshoe, Bumper & S/O
Horseshoe, Bumper & S/O
Hub and Drum 1 wheel
Hubcap
Hubcap
Intake Air Assembly
Intake Air Assembly
Isolator Controller, Bi-directional
Isolator Controller, Bi-directional
Jack(s), Leveling
Jack, A-Frame Manual-TT
Jack, A-Frame Manual-TT
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Replace
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Repair
Replace
Reseal
Replace
Reseal
Adjust
Replace
Replace
Repair
Replace
Repaint
Replace
Replace
Wiring Repair
Repair
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Time
.1
.1
.2
.7
ST
1.0
2.0
2.5
.1
.1
.1
.1
.3
.1
.5
.5
1.5
.2
.2
1.0
.5
.3
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
10
10
15
7
5
7
15
See vendor flat rate schedule
.5
.2
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 17 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1322
1427
1427
1427
1427
1428
1428
1310
1310
1437
1437
1437
1293
1293
1293
1293
1482
1482
1482
1129
1129
1129
1036
1036
1036
1430
D
C
E
G
A
G
A
G
A
C
G
A
G
A
B
D
G
A
D
I
G
A
G
A
B
G
Correction
Legend
Comment
Legend
Jack, A-Frame Manual-TT
Jack, Bumper
Jack, Bumper
Jack, Bumper
Jack, Bumper
Jack, Leveling (rear)
Jack, Leveling (rear)
Jack, Scissor
Jack, Scissor
Jack, Stabilizer
Jack, Stabilizer
Jack, Stabilizer
Jack, Television Cable Exterior
Jack, Television Cable Exterior
Jack, Television Cable Exterior
Jack, Television Cable Exterior
Keyless Entry, Class C
Keyless Entry, Class C
Keyless Entry, Class C
Kick Plate,Chrome
Kick Plate,Chrome
Kick Plate,Chrome
Ladder
Ladder
Ladder
Ladder Leg
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Wiring Repair
Adjust
Repaint
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Repair
Replace
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Wiring Repair
Reglue
Repair
Replace
Repair
Replace
Reseal
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.3
.5
.3
.5
.25
.5
.5
.2
.3
.5
.5
.5
.5
.2
.5
.3
.5
.5
.3
.5
.5
.3
1.0
.3
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 18 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1430
1430
1230
1230
1362
1362
1034
1034
1187
1188
1395
1210
1211
1208
1209
1457
1253
1253
1501
1501
1501
1501
1501
1190
1190
1393
A
B
G
A
G
A
C
A
A
A
A
A
A
A
A
A
A
B
E
G
A
B
D
A
B
G
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Ladder Leg
Ladder Leg
Landing Gear, 5th Wheel Frt Jack
Landing Gear, 5th Wheel Frt Jack
Latch, Battery Compartment
Latch, Battery Compartment
Latch, Hood
Latch, Hood
Leaf Spring D/S
Leaf Spring P/S
Lens, Clearance Light
Lens, Turn Signal Back D/S
Lens, Turn Signal Back P/S
Lens, Turn Signal Front D/S
Lens, Turn Signal Front P/S
License Plate Holder
Lid, Roof Vent
Lid, Roof Vent
Lift Gate (Endura Max)
Lift Gate (Endura Max)
Lift Gate (Endura Max)
Lift Gate (Endura Max)
Lift Gate (Endura Max)
Light, Clearance D/S
Light, Clearance D/S
Light, Clearance Front
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Replace
Reseal
Repair
Replace
Repair
Replace
Adjust
Replace
Replace
Replace
Replace
Replace
Replace
Replace
Replace
Replace
Replace
Reseal
Repaint
Repair
Replace
Reseal
Wiring Repair
Replace
Reseal
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.2
1.0
2.0
.3
.3
.2
.2
1.3
1.3
.1
.4
.4
.4
.4
.3
.2
.2
2.0
1.0
2.0
.5
1.0
.3
.2
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
6
6,7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 19 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1393
1393
1009
1009
1009
1459
1459
1014
1014
1014
1191
1191
1191
1191
1198
1198
1198
1198
1192
1192
1192
1192
1193
1193
1193
1193
A
B
A
B
D
A
D
A
B
D
G
A
B
D
G
A
B
D
G
A
B
D
G
A
B
D
Correction
Legend
Comment
Legend
Light, Clearance Front
Light, Clearance Front
Light, Clearance P/S
Light, Clearance P/S
Light, Clearance P/S
Light, Compartment
Light, Compartment
Light, Docking
Light, Docking
Light, Docking
Light, Exterior Compartment D/S
Light, Exterior Compartment D/S
Light, Exterior Compartment D/S
Light, Exterior Compartment D/S
Light, Exterior Compartment P/S
Light, Exterior Compartment P/S
Light, Exterior Compartment P/S
Light, Exterior Compartment P/S
Light, Exterior Porch
Light, Exterior Porch
Light, Exterior Porch
Light, Exterior Porch
Light, Exterior Step
Light, Exterior Step
Light, Exterior Step
Light, Exterior Step
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Reseal
Replace
Reseal
Wiring Repair
Replace
Wiring Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.1
.3
.2
ST
.5
.5
.8
.2
ST
.2
.5
.2
.5
.5
.2
.2
.5
.5
.3
.2
.5
.5
.3
.2
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
6
6
15
6
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 20 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1194
1194
1194
1194
1195
1195
1195
1195
1199
1199
1199
1200
1200
1200
1201
1201
1201
1202
1202
1202
1196
1196
1196
1196
1197
1197
G
A
B
D
G
A
B
D
G
A
B
G
A
B
G
A
B
G
A
B
G
A
B
D
G
A
Correction
Legend
Comment
Legend
Light, Fog D/S
Light, Fog D/S
Light, Fog D/S
Light, Fog D/S
Light, Fog P/S
Light, Fog P/S
Light, Fog P/S
Light, Fog P/S
Light, Headlight Bezel D/S
Light, Headlight Bezel D/S
Light, Headlight Bezel D/S
Light, Headlight Bezel P/S
Light, Headlight Bezel P/S
Light, Headlight Bezel P/S
Light, Headlight Cover D/S
Light, Headlight Cover D/S
Light, Headlight Cover D/S
Light, Headlight Cover P/S
Light, Headlight Cover P/S
Light, Headlight Cover P/S
Light, Headlight D/S
Light, Headlight D/S
Light, Headlight D/S
Light, Headlight D/S
Light, Headlight P/S
Light, Headlight P/S
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Repair
Replace
Reseal
Repair
Replace
Reseal
Repair
Replace
Reseal
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Comments
.5
.3
.2
.5
.5
.3
.2
.5
.2
.3
.2
.2
.2
.2
.3
.2
.2
.2
.5
.2
.7
.7
.2
.5
.5
.7
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 21 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1197
1197
1203
1203
1203
1311
1311
1311
1041
1041
1041
1059
1059
1059
1059
1206
1206
1206
1206
1207
1207
1207
1207
1204
1204
1204
B
D
G
A
D
A
B
D
A
B
D
C
A
B
D
G
A
B
D
G
A
B
D
G
A
B
Correction
Legend
Comment
Legend
Light, Headlight P/S
Light, Headlight P/S
Light, License Plate
Light, License Plate
Light, License Plate
Light, Marker
Light, Marker
Light, Marker
Light, Porch
Light, Porch
Light, Porch
Light, Tail
Light, Tail
Light, Tail
Light, Tail
Light, Turn Signal Back D/S
Light, Turn Signal Back D/S
Light, Turn Signal Back D/S
Light, Turn Signal Back D/S
Light, Turn Signal Back P/S
Light, Turn Signal Back P/S
Light, Turn Signal Back P/S
Light, Turn Signal Back P/S
Light, Turn Signal Front D/S
Light, Turn Signal Front D/S
Light, Turn Signal Front D/S
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Reseal
Wiring Repair
Repair
Replace
Wiring Repair
Replace
Reseal
Wiring Repair
Replace
Reseal
Wiring Repair
Adjust
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
.2
.7
.2
.2
.2
.3
.1
.4
.4
.1
.5
.2
.3
.2
.5
.5
.3
.2
.2
.5
.3
.2
.2
.5
.3
.2
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7
3
6
6,7
6
3
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 22 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1204
1205
1205
1205
1205
1278
1278
1278
1321
1321
1321
1321
2201
2201
1268
1417
1417
1417
1417
1431
1431
1431
1258
1258
1458
1462
D
G
A
B
D
C
G
A
C
E
A
B
C
A
A
C
G
A
D
C
G
A
C
A
A
A
Correction
Legend
Comment
Legend
Light, Turn Signal Front D/S
Light, Turn Signal Front P/S
Light, Turn Signal Front P/S
Light, Turn Signal Front P/S
Light, Turn Signal Front P/S
Linkage, Throttle
Linkage, Throttle
Linkage, Throttle
Lock, Compartment Door
Lock, Compartment Door
Lock, Compartment Door
Lock, Compartment Door
Lock, Main Entry Door
Lock, Main Entry Door
Lock, Spare Tire Cover
Lock-Automatic
Lock-Automatic
Lock-Automatic
Lock-Automatic
Lock-Engine
Lock-Engine
Lock-Engine
Lock/Magnet, Screen Door
Lock/Magnet, Screen Door
Lug Nut Cover
Lug Wrench
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Adjust
Repair
Replace
Adjust
Repaint
Replace
Reseal
Adjust
Replace
Replace
Adjust
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Adjust
Replace
Replace
Replace
.5
.5
.3
.2
.2
.3
.5
.7
.1
1.0
.2
.1
.2
.3
.2
.2
.2
.5
ST
.1
.2
.3
.2
.2
.1
.1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 23 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1213
1213
1213
1483
1368
1368
1368
1220
1220
1220
1220
1221
1221
1221
1221
1222
1222
1222
1223
1223
1223
1045
1394
1394
1394
1394
C
G
A
A
C
A
B
G
A
B
D
G
A
B
D
G
A
B
G
A
B
A
C
E
A
B
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Manifold, LPG
Manifold, LPG
Manifold, LPG
MB Cruiser Retrofit
Metal
Metal
Metal
Mirror, Exterior Heat/Remote D/S
Mirror, Exterior Heat/Remote D/S
Mirror, Exterior Heat/Remote D/S
Mirror, Exterior Heat/Remote D/S
Mirror, Exterior Heat/Remote P/S
Mirror, Exterior Heat/Remote P/S
Mirror, Exterior Heat/Remote P/S
Mirror, Exterior Heat/Remote P/S
Mirror, Exterior Standard D/S
Mirror, Exterior Standard D/S
Mirror, Exterior Standard D/S
Mirror, Exterior Standard P/S
Mirror, Exterior Standard P/S
Mirror, Exterior Standard P/S
Mirror, Rearview
Molding Caps
Molding Caps
Molding Caps
Molding Caps
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Adjust
Repair
Replace
Replace
Adjust
Replace
Reseal
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Repair
Replace
Reseal
Replace
Adjust
Repaint
Replace
Reseal
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
6.0
ST
ST
ST
.5
1.0
.2
.5
.5
1.0
.2
.5
.2
.3
.2
.2
.5
.2
1.0
.1
.3
.1
.1
4,7,13
4,7,13
4,7,13
2,7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 24 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1093
1093
1093
1019
1019
1019
1331
1331
1303
1303
1303
1265
1265
1236
1236
1236
1237
1237
1237
1254
1254
1225
1225
1226
1226
1474
G
A
B
G
A
B
G
A
G
A
B
A
D
G
A
D
G
A
D
A
D
G
A
G
A
G
Correction
Legend
Comment
Legend
Molding, Exterior-D/S
Molding, Exterior-D/S
Molding, Exterior-D/S
Molding, Exterior-P/S
Molding, Exterior-P/S
Molding, Exterior-P/S
Molding, Roof
Molding, Roof
Molding, Windshield Exterior
Molding, Windshield Exterior
Molding, Windshield Exterior
Monitor, Solar Panel
Monitor, Solar Panel
Motor, Power Window D/S
Motor, Power Window D/S
Motor, Power Window D/S
Motor, Power Window P/S
Motor, Power Window P/S
Motor, Power Window P/S
Motor, Roof Vent
Motor, Roof Vent
Mud Flaps, D/S
Mud Flaps, D/S
Mud Flaps, P/S
Mud Flaps, P/S
Mudflap, 1-piece
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Reseal
Repair
Replace
Reseal
Repair
Replace
Repair
Replace
Reseal
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Replace
Wiring Repair
Repair
Replace
Repair
Replace
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
ST
.5
ST
ST
.5
ST
ST
.2
2.0
.5
.5
.3
.5
1.5
.5
.5
1.5
.5
.3
.5
.2
.8
.2
.8
.3
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
15
15
15
15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 25 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1474
1228
1228
1227
1231
1232
1375
1375
1386
1456
1404
1404
1404
1461
1461
1038
1038
1038
1325
1326
1327
1429
1429
1240
1240
1240
A
G
A
A
G
G
G
A
G
A
G
A
B
C
A
G
A
B
A
A
A
C
A
G
A
D
Correction
Legend
Comment
Legend
Mudflap, 1-piece
Muffler, Engine
Muffler, Engine
Muffler, Hanger/Clamp
Outriggers, Chassis D/S
Outriggers, Chassis P/S
Pin Box
Pin Box
Pin Box Campaign (59-010I9)
Port Hole
Power Cord Hatch
Power Cord Hatch
Power Cord Hatch
Prop Rod (Hood)
Prop Rod (Hood)
Rack, Luggage
Rack, Luggage
Rack, Luggage
Radiator
Radiator Cap
Radiator Shrouding
Rally Kit Cover
Rally Kit Cover
Recept, 110V Interior Wall
Recept, 110V Interior Wall
Recept, 110V Interior Wall
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Repair
Replace
Replace
Repair
Repair
Repair
Replace
Repair
Replace
Repair
Replace
Reseal
Adjust
Replace
Repair
Replace
Reseal
Replace
Replace
Replace
Adjust
Replace
Repair
Replace
Wiring Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.7
ST
1.0
.2
ST
ST
ST
ST
2.0
.3
.3
.3
.1
.3
.3
ST
1.0
.2
ST
.2
ST
.3
2.5
.2
.5
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
15
15
13
13
13
7
15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 26 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1423
1423
1423
1423
1414
1246
1247
1247
1248
1249
1249
1250
1250
1408
1408
1408
1446
1251
1251
1251
1473
1473
1473
1084
1084
1084
J
G
A
B
A
C
G
A
A
G
A
C
A
C
G
A
A
C
A
B
G
A
B
G
A
B
Correction
Legend
Comment
Legend
Refer,Side Vent (exterior)
Refer,Side Vent (exterior)
Refer,Side Vent (exterior)
Refer,Side Vent (exterior)
Reflector
Ride Height
Ride Height Valve
Ride Height Valve
Ride Height Valve Arm Only
Rivets
Rivets
Robe Hook
Robe Hook
Rock Guard
Rock Guard
Rock Guard
Roof (Decking)
Roof Rack
Roof Rack
Roof Rack
Roof, Fiberglass
Roof, Fiberglass
Roof, Fiberglass
Roof, Rubber-Motorized
Roof, Rubber-Motorized
Roof, Rubber-Motorized
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Clean
Repair
Replace
Reseal
Replace
Adjust
Repair
Replace
Replace
Repair
Replace
Adjust
Replace
Adjust
Repair
Replace
Replace
Adjust
Replace
Reseal
Repair
Replace
Reseal
Repair
Replace
Reseal
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Time
.2
.3
.3
.2
.1
1.0
.4
.6
.4
.2
.2
.2
.2
.3
ST
1.0
ST
.2
1.0
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
ST
1.0 PER LF
ST
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 27 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1046
1046
1046
1499
1389
1389
1367
1367
1367
1410
1410
1410
1255
1391
1391
1391
1426
1426
1426
1262
1263
1264
1363
1364
1123
1373
G
A
B
G
G
A
A
B
D
C
G
A
A
J
E
A
J
A
B
A
A
A
G
G
A
J
Correction
Legend
Comment
Legend
Roof, Rubber-Towable
Roof, Rubber-Towable
Roof, Rubber-Towable
Roof, Short Screw & Seal
Running Board
Running Board
Scare Light
Scare Light
Scare Light
Screen, Entry Door
Screen, Entry Door
Screen, Entry Door
Screen, Roof Vent
Screw Cover
Screw Cover
Screw Cover
Sealant (Exterior)
Sealant (Exterior)
Sealant (Exterior)
Shifter Panel Complete
Shifter Panel Face Plate
Shock Absorber
Sidewall, D/S
Sidewall, P/S
Sidewall, Stud
Silicone
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Reseal
Repair
Repair
Replace
Replace
Reseal
Wiring Repair
Adjust
Repair
Replace
Replace
Clean
Repaint
Replace
Clean
Replace
Reseal
Replace
Replace
Replace
Repair
Repair
Replace
Clean
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Time
ST
.6 PER LF
ST
17.0
.3
.5 per side
.5
.2
.5
.2
.2
.4
.2
.3
1.0
.3
ST
ST
ST
2.5
1.5
.5 each
ST
ST
ST
ST
Comments
4
15
15
15
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 28 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1373
1451
1451
1049
1049
1050
1050
1051
1051
1269
1269
1269
1269
1312
1312
1453
1453
1453
1150
1150
1270
1270
1052
1052
1053
1053
B
G
A
A
B
C
A
C
A
C
G
A
D
A
D
G
A
D
G
A
G
A
G
A
C
A
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Silicone
Skid, Bars
Skid, Bars
Skylight
Skylight
Slide Out Awning
Slide Out Awning
Slide Out Bulb Seal
Slide Out Bulb Seal
Slide Out Control Box
Slide Out Control Box
Slide Out Control Box
Slide Out Control Box
Slide Out Control Module-Single/Dua
Slide Out Control Module-Single/Dua
Slide Out Curly Cord
Slide Out Curly Cord
Slide Out Curly Cord
Slide Out Drip Cap
Slide Out Drip Cap
Slide Out Electric Motor
Slide Out Electric Motor
Slide Out Facia
Slide Out Facia
Slide Out Floor
Slide Out Floor
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Reseal
Repair
Replace
Replace
Reseal
Adjust
Replace
Adjust
Replace
Adjust
Repair
Replace
Wiring Repair
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Replace
Yes
Yes
Yes
Time
ST
ST
ST
1.0
.4
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
See vendor flat rate schedule
See vendor flat rate schedule
.3
1.5
.5
1.0
1.0
ST
.4
ST
ST
1.0
1.0
.4
.7
Yes
Yes
Yes
Yes
Yes
7
15
15
See vendor flat rate schedule
See vendor flat rate schedule
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
ST
1.0
.2
ST
13
7
3
7,13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 29 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1054
1054
1072
1072
1072
1452
1452
1073
1073
1074
1074
1409
1409
1219
1219
1075
1075
1075
1076
1077
1077
1078
1078
1078
1078
1476
C
A
C
A
B
G
A
C
A
C
A
C
A
G
A
C
A
B
G
A
B
C
G
A
B
C
Correction
Legend
Comment
Legend
Slide Out Floor Roller
Slide Out Floor Roller
Slide Out Fluid Line
Slide Out Fluid Line
Slide Out Fluid Line
Slide Out Guide Arm
Slide Out Guide Arm
Slide Out Guide Block
Slide Out Guide Block
Slide Out Hydraulic Ram
Slide Out Hydraulic Ram
Slide Out Jam Nut
Slide Out Jam Nut
Slide Out LPG Gas Line
Slide Out LPG Gas Line
Slide Out Molding
Slide Out Molding
Slide Out Molding
Slide Out Pump
Slide Out Roof
Slide Out Roof
Slide Out Room
Slide Out Room
Slide Out Room
Slide Out Room
Slide Out Room, Atrium
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Replace
Adjust
Replace
Reseal
Repair
Replace
Adjust
Replace
Adjust
Replace
Adjust
Replace
Repair
Replace
Adjust
Replace
Reseal
Repair
Replace
Reseal
Adjust
Repair
Replace
Reseal
Adjust
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Time
ST
ST
.2
ST
ST
ST
ST
ST
ST
.3
1.0
.3
.5
.5
ST
.4
.8
.3
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
13
3
7
13
13
13
13
15
6
6,7
See vendor flat rate schedule
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
5.0
.2
.5
.5
4.0
.5
.5
13
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 30 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1476
1476
1476
1463
1463
1463
1477
1477
1477
1477
1479
1479
1479
1479
1464
1464
1464
1079
1079
1313
1313
1081
1081
1082
1082
1083
G
A
B
C
G
B
C
G
A
B
C
G
A
B
C
G
B
G
B
A
D
C
A
G
A
C
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Slide Out Room, Atrium
Slide Out Room, Atrium
Slide Out Room, Atrium
Slide Out Room, Bedroom
Slide Out Room, Bedroom
Slide Out Room, Bedroom
Slide Out Room, Kitchen(A-electric)
Slide Out Room, Kitchen(A-electric)
Slide Out Room, Kitchen(A-electric)
Slide Out Room, Kitchen(A-electric)
Slide Out Room, Kitchen(C-Electric)
Slide Out Room, Kitchen(C-Electric)
Slide Out Room, Kitchen(C-Electric)
Slide Out Room, Kitchen(C-Electric)
Slide Out Room, Wardrobe
Slide Out Room, Wardrobe
Slide Out Room, Wardrobe
Slide Out Sidewall
Slide Out Sidewall
Slide Out Switch
Slide Out Switch
Slide Out Trim Lock
Slide Out Trim Lock
Slide Out Underbelly
Slide Out Underbelly
Slide Out Wiper Seal
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repair
Replace
Reseal
Adjust
Repair
Reseal
Adjust
Repair
Replace
Reseal
Adjust
Repair
Replace
Reseal
Adjust
Repair
Reseal
Repair
Reseal
Replace
Wiring Repair
Adjust
Replace
Repair
Replace
Adjust
Time
Yes
Yes
Yes
Yes
.5
2.0
.5
.5
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
.5
.5
.5
7.0
.5
.5
.5
7.0
.5
.5
Yes
Yes
.5
ST
.2
.3
ST
.3
.5
ST
ST
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
See vendor flat rate schedule
See vendor flat rate schedule
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
13
15
7
13
13
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 31 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1083
1259
1449
1449
1449
1478
1478
1478
1478
1318
1318
1318
1365
1365
1275
1275
1272
1273
1274
1455
1455
1018
1018
1018
1018
1018
A
A
C
G
B
C
G
A
B
G
A
D
G
A
C
A
A
C
A
I
A
C
E
G
A
D
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Slide Out Wiper Seal
Slide, Plastic Screen Door
Slide, Room Kitchen
Slide, Room Kitchen
Slide, Room Kitchen
SlideOut Room, Kitchen(C-Hydraulic)
SlideOut Room, Kitchen(C-Hydraulic)
SlideOut Room, Kitchen(C-Hydraulic)
SlideOut Room, Kitchen(C-Hydraulic)
Solar Panel
Solar Panel
Solar Panel
Spare Tire Carrier, crank down
Spare Tire Carrier, crank down
Steering Safe-T-Plus
Steering Safe-T-Plus
Steering Column Tilt Assy
Steering Stabilizer Bar
Steering Wheel Horn Contact
Step Tread
Step Tread
Step, Entry (Manual)
Step, Entry (Manual)
Step, Entry (Manual)
Step, Entry (Manual)
Step, Entry (Manual)
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Replace
Replace
Adjust
Repair
Reseal
Adjust
Repair
Replace
Reseal
Repair
Replace
Wiring Repair
Repair
Replace
Adjust
Replace
Replace
Adjust
Replace
Reglue
Replace
Adjust
Repaint
Repair
Replace
Wiring Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
1.0
.2
.5
.5
.5
.5
.5
7.0
.5
.5
.5
.3
.5
.5
.3
1.0
1.0
.2
.5
.3
.3
.2
.5
.3
1.0
.3
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7
3
pictures required
pictures needed
pictures needed
pictures required
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 32 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1439
1439
1057
1369
1469
1469
1469
1415
1415
1415
1058
1229
1422
1422
1422
1422
1422
1422
1060
1279
1280
1056
1450
1450
1387
1387
G
A
A
A
C
G
A
C
A
B
C
A
C
J
G
A
B
F
A
A
A
A
J
A
J
I
Correction
Legend
Comment
Legend
Stepwell
Stepwell
Striping
Striping - Towables
Strut, Comp. Door
Strut, Comp. Door
Strut, Comp. Door
Strut, Entry Door
Strut, Entry Door
Strut, Entry Door
Suspension
Tape, Non Slip-Step
Tent
Tent
Tent
Tent
Tent
Tent
Tire
Tire Valve Extension
Tire Valve Extension Retainer
Tire, Spare
Trim Rings/Beauty(Wheels)
Trim Rings/Beauty(Wheels)
Trunk Liner
Trunk Liner
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Replace
Replace
Adjust
Repair
Replace
Adjust
Replace
Reseal
Adjust
Replace
Adjust
Clean
Repair
Replace
Reseal
Resewn
Replace
Replace
Replace
Replace
Clean
Replace
Clean
Reglue
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
1.5
2.0
ST
ST
.2
.2
.2
.2
.3
.2
ST
.3
.5
.5
.5
1.0
.5
ST
.4
.2
.2
ST
.1
.1
ST
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4
4
6,7
4,6,7,13
6
6
1
6,7,9
7,9
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 33 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1387
1282
1283
1284
1285
1286
1286
1287
1433
1433
1433
1466
1466
1242
1242
1242
1033
1033
1238
1238
1238
1241
1241
1241
1047
1047
A
A
A
A
A
A
D
A
G
A
B
G
A
G
A
B
A
B
C
G
A
G
A
B
G
A
Correction
Legend
Comment
Legend
Trunk Liner
Turn Signal Flasher D/S
Turn Signal Flasher P/S
Turn Signal Lever D/S
Turn Signal Lever P/S
Turn Signal Switch D/S
Turn Signal Switch D/S
Turn Signal Switch P/S
Underbelly
Underbelly
Underbelly
Underbelly -5TH Wheel
Underbelly -5TH Wheel
Vent Cap, Refer Roof
Vent Cap, Refer Roof
Vent Cap, Refer Roof
Vent, Holding Tank
Vent, Holding Tank
Vent, Range Exterior
Vent, Range Exterior
Vent, Range Exterior
Vent, Refer Roof
Vent, Refer Roof
Vent, Refer Roof
Vent, Roof
Vent, Roof
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Replace
Replace
Replace
Replace
Replace
Wiring Repair
Replace
Repair
Replace
Reseal
Repair
Replace
Repair
Replace
Reseal
Replace
Reseal
Adjust
Repair
Replace
Repair
Replace
Reseal
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.5 per foot
.2
.2
.2
.2
.2
ST
.2
ST
ST
ST
ST
ST
.3
.3
.2
.3
.1
.2
.2
.3
.3
.3
.2
.2
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4
4
4
7
7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 34 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1047
1424
1424
1424
1424
1257
1257
1402
1402
1402
1402
1304
1305
1305
1306
1306
1320
1061
1061
1061
1061
1145
1145
1145
1146
1146
B
G
A
B
D
A
B
J
E
G
B
A
G
A
G
A
A
E
G
A
B
E
A
B
G
A
Correction
Legend
Comment
Legend
Vent, Roof
Vent, Roof (Fantastic)
Vent, Roof (Fantastic)
Vent, Roof (Fantastic)
Vent, Roof (Fantastic)
Vent, Roof Non Powered
Vent, Roof Non Powered
Wall, Rear
Wall, Rear
Wall, Rear
Wall, Rear
Washer Bottle, Windshield
Washer Hose, Windshield
Washer Hose, Windshield
Washer Motor, Windshield
Washer Motor, Windshield
Washer Nozzle, Windshield
Water Fill City
Water Fill City
Water Fill City
Water Fill City
Water Fill Gravity
Water Fill Gravity
Water Fill Gravity
Water Fill Selector Valve
Water Fill Selector Valve
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Reseal
Repair
Replace
Reseal
Wiring Repair
Replace
Reseal
Clean
Repaint
Repair
Reseal
Replace
Repair
Replace
Repair
Replace
Replace
Repaint
Repair
Replace
Reseal
Repaint
Replace
Reseal
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
.2
.2
.5
.2
.2
.5
.2
ST
ST
ST
ST
.2
.2
.2
.2
.3
.2
1.0
.2
.3
.2
1.0
.3
.2
.4
.7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 35 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1146
1403
1403
1403
1316
1316
1295
1298
1298
1063
1418
1299
1400
1300
1300
1492
1301
1301
1440
1440
1440
1440
1440
1442
1442
1442
B
G
A
B
G
A
A
C
A
A
A
A
G
A
B
G
A
B
C
J
G
A
B
C
J
G
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Water Fill Selector Valve
Water Fill, Combination
Water Fill, Combination
Water Fill, Combination
Water Filter Assembly
Water Filter Assembly
Water Filter Cartridge
Wheel
Wheel
Wheel Cover, Spare
Wheel Hub Cover (plastic)
Wheel Liner
Wheel Well D/S & P/S -Class A & Bus
Wheel Well D/S - Towable
Wheel Well D/S - Towable
Wheel Well DS/PS Class C
Wheel Well P/S - Towable
Wheel Well P/S - Towable
Window D/S - P/S Large
Window D/S - P/S Large
Window D/S - P/S Large
Window D/S - P/S Large
Window D/S - P/S Large
Window P/S - D/S Medium
Window P/S - D/S Medium
Window P/S - D/S Medium
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Reseal
Repair
Replace
Reseal
Repair
Replace
Replace
Adjust
Replace
Replace
Replace
Replace
Repair
Replace
Reseal
Repair
Replace
Reseal
Adjust
Clean
Repair
Replace
Reseal
Adjust
Clean
Repair
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.5
.3
.1
.2
.8
.2
.3
.5
.2
.2
.5
.5
3.5
.5
1.5
3.5
.5
.5
.2
.5
1.0
.3
.5
.2
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
6,7
4
4
4
4
4
4
4
4
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 36 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1442
1442
1441
1441
1441
1441
1441
1481
1481
1481
1099
1099
1099
1099
1097
1097
1097
1097
1098
1098
1098
1098
1485
1485
1485
1485
A
B
C
J
G
A
B
G
A
B
C
J
A
B
C
J
A
B
C
J
A
B
C
G
A
B
Correction
Legend
Comment
Legend
Window P/S - D/S Medium
Window P/S - D/S Medium
Window P/S - D/S Small
Window P/S - D/S Small
Window P/S - D/S Small
Window P/S - D/S Small
Window P/S - D/S Small
Window, Atrium
Window, Atrium
Window, Atrium
Window, Bunk
Window, Bunk
Window, Bunk
Window, Bunk
Window, Cockpit-D/S
Window, Cockpit-D/S
Window, Cockpit-D/S
Window, Cockpit-D/S
Window, Cockpit-P/S
Window, Cockpit-P/S
Window, Cockpit-P/S
Window, Cockpit-P/S
Window, Entry Door
Window, Entry Door
Window, Entry Door
Window, Entry Door
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Reseal
Adjust
Clean
Repair
Replace
Reseal
Repair
Replace
Reseal
Adjust
Clean
Replace
Reseal
Adjust
Clean
Replace
Reseal
Adjust
Clean
Replace
Reseal
Adjust
Repair
Replace
Reseal
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
1.0
.3
.5
.2
.5
.7
.3
.5
1.0
.3
.5
.2
1.0
.3
.5
.2
1.0
.3
.5
.2
1.0
.3
.2
.3
.5
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4
4
4
4
4
4
4
6,7
6,7
6
6,7
6,7
6
6,7
6,7
6
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 37 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1101
1101
1101
1101
1102
1102
1102
1102
1122
1122
1122
1122
1122
1103
1103
1103
1103
1302
1302
1065
1065
1065
1065
1161
1161
1161
C
J
A
B
C
J
A
B
C
J
G
A
B
C
J
A
B
G
A
C
G
A
B
C
G
A
Correction
Legend
Comment
Legend
Window, Front Bunk-D/S
Window, Front Bunk-D/S
Window, Front Bunk-D/S
Window, Front Bunk-D/S
Window, Front Bunk-P/S
Window, Front Bunk-P/S
Window, Front Bunk-P/S
Window, Front Bunk-P/S
Window, Front for TT
Window, Front for TT
Window, Front for TT
Window, Front for TT
Window, Front for TT
Window, Rear
Window, Rear
Window, Rear
Window, Rear
Windshield Frame
Windshield Frame
Windshield, 1-piece
Windshield, 1-piece
Windshield, 1-piece
Windshield, 1-piece
Windshield, D/S 2-piece
Windshield, D/S 2-piece
Windshield, D/S 2-piece
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Clean
Replace
Reseal
Adjust
Clean
Replace
Reseal
Adjust
Clean
Repair
Replace
Reseal
Adjust
Clean
Replace
Reseal
Repair
Replace
Adjust
Repair
Replace
Reseal
Adjust
Repair
Replace
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.5
.2
1.0
.3
.5
.2
1.0
.3
.5
.2
.2
1.0
.3
.5
.2
1.0
.3
ST
ST
1.5
.5
1.5
.4
.7
.5
.7
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
6,7
6,7
6
6,7
6,7
6
6,7
6,7
6
15
15
6
6,7
6
6
6,7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 38 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1161
1162
1162
1162
1162
1068
1068
1121
1121
1069
1069
1112
1112
1070
1070
1113
1113
1067
1067
1114
1114
1071
1071
1115
1115
1468
B
C
G
A
B
C
A
C
A
C
A
C
A
A
D
A
D
C
A
C
A
C
A
C
A
C
Correction
Legend
Comment
Legend
Windshield, D/S 2-piece
Windshield, P/S 2-piece
Windshield, P/S 2-piece
Windshield, P/S 2-piece
Windshield, P/S 2-piece
Wiper, Arm-D/S
Wiper, Arm-D/S
Wiper, Arm-P/S
Wiper, Arm-P/S
Wiper, Blade-D/S
Wiper, Blade-D/S
Wiper, Blade-P/S
Wiper, Blade-P/S
Wiper, Motor-D/S
Wiper, Motor-D/S
Wiper, Motor-P/S
Wiper, Motor-P/S
Wiper, Mount Plate-D/S
Wiper, Mount Plate-D/S
Wiper, Mount Plate-P/S
Wiper, Mount Plate-P/S
Wiper, Washer-D/S
Wiper, Washer-D/S
Wiper, Washer-P/S
Wiper, Washer-P/S
Wiring, Exterior 12V
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Reseal
Adjust
Repair
Replace
Reseal
Adjust
Replace
Adjust
Replace
Adjust
Replace
Adjust
Replace
Replace
Wiring Repair
Replace
Wiring Repair
Adjust
Replace
Adjust
Replace
Adjust
Replace
Adjust
Replace
Adjust
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.7
.5
.7
.2
.3
.3
.3
.3
.2
.2
.2
.2
.8
.8
.2
.2
.2
.3
.2
.2
.2
.3
.2
.2
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
6
6
6,7
6
2,6
6,7
2,6
6,7
2,6,9
2,6,7,9
2,6,9
2,6,7,9
3,6,7
3
2,6,7,9
2,6,9
2,9
6,7,9
2,6,9
2,6,7,9
2,7,9
6,7,9
2,6,9
2,6,7,9
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 39 of 93
Section 1000 EXTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
1468
1468
1468
G
A
D
Correction
Legend
Comment
Legend
Wiring, Exterior 12V
Wiring, Exterior 12V
Wiring, Exterior 12V
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Wiring Repair
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
ST
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 40 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2423
2423
2423
2308
2308
2309
2310
2181
2181
2413
2413
2536
2536
2183
2183
2184
2184
2184
2412
2409
2409
2159
2159
2161
2161
2161
C
G
A
A
B
A
G
G
A
G
A
G
A
G
A
C
G
A
A
J
A
G
A
C
G
A
Correction
Legend
Comment
Legend
Access Panel
Access Panel
Access Panel
Antenna, DSS Dish
Antenna, DSS Dish
Antenna, DSS Receiver
Antenna, DSS System
Ash Tray
Ash Tray
Back, Dinette
Back, Dinette
Bar Stool
Bar Stool
Base, Dinette Seat
Base, Dinette Seat
Base, Dinette Table
Base, Dinette Table
Base, Dinette Table
Bed Insert Cushion Campaign
Bed Skirt/Ruffle
Bed Skirt/Ruffle
Bed, Bunk
Bed, Bunk
Bed, Cabover
Bed, Cabover
Bed, Cabover
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Repair
Replace
Replace
Reseal
Replace
Repair
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Repair
Replace
Replace
Clean
Replace
Repair
Replace
Adjust
Repair
Replace
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
.3
.3
1.0
.2
.5
ST
.1
.2
.75
.75
.5
.1
ST
ST
.2
.5
.5
.5
.2
.5
ST
ST
.5
ST
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
13
13
13
13
13
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 41 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2160
2160
2160
2006
2006
2006
2322
2322
2351
2351
2203
2203
2203
2382
2382
2417
2417
2417
2016
2016
2380
2380
2380
2365
2365
2344
C
G
A
H
G
A
A
F
C
A
C
G
A
C
A
J
H
A
G
A
C
G
A
G
A
C
Correction
Legend
Comment
Legend
Bed, Folding
Bed, Folding
Bed, Folding
Bed, Frame or Base
Bed, Frame or Base
Bed, Frame or Base
Bedspread
Bedspread
Blind Holder
Blind Holder
Blind, Kitchen
Blind, Kitchen
Blind, Kitchen
Blinds / Mini
Blinds / Mini
Bolster-Front Padded Lower
Bolster-Front Padded Lower
Bolster-Front Padded Lower
Booth, Dinette
Booth, Dinette
Bracket, Curtain Rod
Bracket, Curtain Rod
Bracket, Curtain Rod
Bracket, Fire Extinguisher
Bracket, Fire Extinguisher
Bracket, Table
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Repair
Replace
Recover
Repair
Replace
Replace
Resewn
Adjust
Replace
Adjust
Repair
Replace
Adjust
Replace
Clean
Recover
Replace
Repair
Replace
Adjust
Repair
Replace
Repair
Replace
Adjust
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
ST
ST
.7
.5
ST
.2
.2
.1
.1
.1
.5
.3
.2
.3
.5
5.0
4.0
ST
4.0
.1
.1
.1
.2
.2
.3
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
13
13
3,13
13
15
13
7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 42 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2344
2344
2377
2377
2526
2400
2400
2400
2358
2358
2113
2113
2004
2004
2007
2007
2193
2193
2030
2030
2111
2111
2036
2036
2112
2112
G
A
C
A
A
C
G
A
G
A
C
A
G
A
G
A
G
A
G
A
C
A
G
A
C
A
Correction
Legend
Comment
Legend
Bracket, Table
Bracket, Table
Buldog Latch
Buldog Latch
Bunk Insert Campaign
Bunk Sliding Class C
Bunk Sliding Class C
Bunk Sliding Class C
Buttons, Fabric Covered
Buttons, Fabric Covered
Cabinet Pull
Cabinet Pull
Cabinet, Bathroom
Cabinet, Bathroom
Cabinet, Bedroom
Cabinet, Bedroom
Cabinet, Entertainment Center
Cabinet, Entertainment Center
Cabinet, Formica
Cabinet, Formica
Cabinet, Hinge
Cabinet, Hinge
Cabinet, Kitchen
Cabinet, Kitchen
Cabinet, Latch
Cabinet, Latch
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Adjust
Replace
Replace
Adjust
Repair
Replace
Repair
Replace
Adjust
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Replace
Repair
Replace
Adjust
Replace
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
.3
.1
.1
.5
.1
ST
.5
.1
.1
.2 each
.2
ST
ST
ST
ST
ST
ST
ST
ST
.2 each
.2
ST
ST
.2 each
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
7,13
13
7,13
13
13
7,13
13
7,13
7,13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 43 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2039
2039
2114
2114
2259
2259
2374
2374
2192
2192
2414
2414
2414
2414
2162
2162
2163
2010
2010
2010
2346
2346
2346
2530
2530
2530
G
A
G
A
G
A
G
A
G
A
J
H
G
A
G
A
A
J
G
A
C
G
A
C
G
A
Correction
Legend
Comment
Legend
Cabinet, Living Area
Cabinet, Living Area
Cabinet, Night Stand D/S
Cabinet, Night Stand D/S
Cabinet, Night Stand P/S
Cabinet, Night Stand P/S
Cabinet, Pantry
Cabinet, Pantry
Cabinet, Refrigerator
Cabinet, Refrigerator
Cabover Bunk Floor
Cabover Bunk Floor
Cabover Bunk Floor
Cabover Bunk Floor
Carpet Edge Trim
Carpet Edge Trim
Carpet Pad
Carpeting
Carpeting
Carpeting
Catch, Cabinet Door
Catch, Cabinet Door
Catch, Cabinet Door
Catch, Drawer
Catch, Drawer
Catch, Drawer
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Clean
Recover
Repair
Replace
Repair
Replace
Replace
Clean
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
ST
.2
.3
.3
.3
ST
ST
ST
ST
ST
ST
ST
ST
ST
.2 per foot
ST
ST
ST
.5 PER LF
.2
.2
.2
.2
.2
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7,13
7,13
13
13
4
4
4
4
15
13
13
13
7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 44 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2001
2001
2001
2002
2002
2002
2009
2009
2009
2009
2017
2017
2017
2017
2167
2167
2167
2168
2168
2527
2527
2527
2527
2182
2182
2169
C
H
A
C
H
A
C
H
G
A
H
G
A
F
H
G
A
H
A
C
G
A
F
G
D
A
Correction
Legend
Comment
Legend
Chair, Barrel-Class A/C
Chair, Barrel-Class A/C
Chair, Barrel-Class A/C
Chair, Barrel-Towable
Chair, Barrel-Towable
Chair, Barrel-Towable
Chair, Captain's
Chair, Captain's
Chair, Captain's
Chair, Captain's
Chair, Dinette
Chair, Dinette
Chair, Dinette
Chair, Dinette
Chair, Folding
Chair, Folding
Chair, Folding
Chair, Freestanding
Chair, Freestanding
Chair, Recliner
Chair, Recliner
Chair, Recliner
Chair, Recliner
Cigarette Lighter
Cigarette Lighter
Clock
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Recover
Replace
Adjust
Recover
Replace
Adjust
Recover
Repair
Replace
Recover
Repair
Replace
Resewn
Recover
Repair
Replace
Recover
Replace
Adjust
Repair
Replace
Resewn
Repair
Wiring Repair
Replace
Yes
Yes
Yes
Yes
Yes
Time
.5
ST
.5
.5
ST
.2
.5
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7,9
7,9
7,9
7,9
9
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
.6
ST
ST
.1
ST
ST
ST
.1
ST
.2
.2
.3
.1
.3
.3
.2
.2
7,9
9
6,9
15
15
15
4
4
4
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 45 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2170
2170
2170
2386
2386
2386
2399
2399
2424
2424
2424
2053
2053
2535
2011
2011
2011
2011
2410
2410
2410
2410
2172
2172
2005
2005
C
G
A
C
G
A
C
A
C
G
A
G
A
A
C
H
G
A
C
J
A
B
G
A
G
A
Correction
Legend
Comment
Legend
Closet Rod
Closet Rod
Closet Rod
Cloth Hamper
Cloth Hamper
Cloth Hamper
Cold Air Return Furnace/AC
Cold Air Return Furnace/AC
Computer Tray
Computer Tray
Computer Tray
Console, Shifter
Console, Shifter
Convection Oven
Couch
Couch
Couch
Couch
Countertop Backsplash
Countertop Backsplash
Countertop Backsplash
Countertop Backsplash
Countertop Edging
Countertop Edging
Countertop, Bathroom Lav.
Countertop, Bathroom Lav.
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Replace
Adjust
Repair
Replace
Repair
Replace
Replace
Adjust
Recover
Repair
Replace
Adjust
Clean
Replace
Reseal
Repair
Replace
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.1
.2
.4
.5
.75
1.0
.3
.3
.3
.3
.5
ST
1.5
.5
.5
ST
ST
.5
.2
.1
.5
.2
ST
ST
ST
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
7
14
15
7,9
13
13
13
7,13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 46 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2175
2175
2174
2174
2541
2541
2031
2037
2037
2173
2173
2334
2334
2315
2315
2270
2270
2179
2180
2180
2176
2176
2158
2158
2142
2142
G
A
G
A
G
A
G
G
A
G
A
C
A
G
A
C
A
A
A
D
G
A
G
A
G
A
Correction
Legend
Comment
Legend
Countertop, Bedroom
Countertop, Bedroom
Countertop, Entertainment
Countertop, Entertainment
Countertop, Fiberglass
Countertop, Fiberglass
Countertop, Formica
Countertop, Kitchen
Countertop, Kitchen
Countertop, Living Area
Countertop, Living Area
Cover, Range Bi-Fold
Cover, Range Bi-Fold
Crank Assy., Jalousie Window
Crank Assy., Jalousie Window
Crank, Roof Vent
Crank, Roof Vent
Cruise Control Bezel
Cruise Control Switch
Cruise Control Switch
Cupholder
Cupholder
Curtain Hangers Front for TT
Curtain Hangers Front for TT
Curtain Hangers, Bath
Curtain Hangers, Bath
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Repair
Replace
Repair
Replace
Adjust
Replace
Repair
Replace
Adjust
Replace
Replace
Replace
Wiring Repair
Repair
Replace
Repair
Replace
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Time
ST
ST
ST
ST
ST
3.5
ST
ST
ST
ST
ST
.2
.2
.2
.3
.1
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
13
13
13
7,13
7,13
7,13
13
13
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
.1
.2
.2
.3
.2
.3
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 47 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2143
2143
2144
2144
2145
2145
2146
2146
2147
2147
2148
2148
2149
2149
2150
2150
2151
2151
2152
2152
2153
2153
2154
2154
2155
2155
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
Correction
Legend
Comment
Legend
Curtain Hangers, Bedroom D/S
Curtain Hangers, Bedroom D/S
Curtain Hangers, Bedroom P/S
Curtain Hangers, Bedroom P/S
Curtain Hangers, Bunk
Curtain Hangers, Bunk
Curtain Hangers, Cockpit D/S
Curtain Hangers, Cockpit D/S
Curtain Hangers, Cockpit P/S
Curtain Hangers, Cockpit P/S
Curtain Hangers, Dinette P/S
Curtain Hangers, Dinette P/S
Curtain Hangers, Front Bunk D/S
Curtain Hangers, Front Bunk D/S
Curtain Hangers, Front Bunk P/S
Curtain Hangers, Front Bunk P/S
Curtain Hangers, Kitchen D/S
Curtain Hangers, Kitchen D/S
Curtain Hangers, Kitchen P/S
Curtain Hangers, Kitchen P/S
Curtain Hangers, Rear
Curtain Hangers, Rear
Curtain Hangers, Slide Out D/S
Curtain Hangers, Slide Out D/S
Curtain Hangers, Slide Out P/S
Curtain Hangers, Slide Out P/S
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 48 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2156
2156
2157
2157
2124
2124
2125
2125
2126
2126
2127
2127
2128
2128
2129
2129
2130
2130
2131
2131
2132
2132
2343
2343
2343
2133
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
C
A
B
G
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Curtain Hangers, Sofa D/S
Curtain Hangers, Sofa D/S
Curtain Hangers, Sofa P/S
Curtain Hangers, Sofa P/S
Curtain Rod, Bath
Curtain Rod, Bath
Curtain Rod, Bedroom D/S
Curtain Rod, Bedroom D/S
Curtain Rod, Bedroom P/S
Curtain Rod, Bedroom P/S
Curtain Rod, Bunk
Curtain Rod, Bunk
Curtain Rod, Cockpit D/S
Curtain Rod, Cockpit D/S
Curtain Rod, Cockpit P/S
Curtain Rod, Cockpit P/S
Curtain Rod, Dinette P/S
Curtain Rod, Dinette P/S
Curtain Rod, Front Bunk D/S
Curtain Rod, Front Bunk D/S
Curtain Rod, Front Bunk P/S
Curtain Rod, Front Bunk P/S
Curtain Rod, Frt for Travel Trailer
Curtain Rod, Frt for Travel Trailer
Curtain Rod, Frt for Travel Trailer
Curtain Rod, Kitchen D/S
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Replace
Reseal
Repair
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
1.0
.3
.2
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 49 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2133
2134
2134
2135
2135
2136
2136
2137
2137
2138
2138
2139
2139
2267
2267
2285
2018
2018
2018
2018
2018
2012
2012
2013
2013
2415
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
A
J
H
G
A
F
C
A
G
A
I
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Curtain Rod, Kitchen D/S
Curtain Rod, Kitchen P/S
Curtain Rod, Kitchen P/S
Curtain Rod, Rear
Curtain Rod, Rear
Curtain Rod, Slide Out D/S
Curtain Rod, Slide Out D/S
Curtain Rod, Slide Out P/S
Curtain Rod, Slide Out P/S
Curtain Rod, Sofa D/S
Curtain Rod, Sofa D/S
Curtain Rod, Sofa P/S
Curtain Rod, Sofa P/S
Curtain, Privacy
Curtain, Privacy
Curtain, Shower
Cushion, Dinette
Cushion, Dinette
Cushion, Dinette
Cushion, Dinette
Cushion, Dinette
Dash Panel
Dash Panel
Dash Top
Dash Top
Dash-Woodgrain Overlay Class A
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Replace
Clean
Recover
Repair
Replace
Resewn
Adjust
Replace
Repair
Replace
Reglue
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.2
.3
.3
.3
.2
.1
.1
.1
.1
.1
.2
.8
ST
ST
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
1
6,9
6
6,7
15
7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 50 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2415
2425
2425
2357
2357
2357
2357
2357
2204
2204
2205
2205
2206
2206
2236
2237
2238
2238
2243
2243
2241
2241
2241
2242
2242
2227
A
I
A
J
H
G
A
F
C
G
C
G
C
G
G
G
G
A
C
A
C
G
A
G
A
C
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Dash-Woodgrain Overlay Class A
Dash-Woodgrain Overlay Class C
Dash-Woodgrain Overlay Class C
Dinette, Padded Trim PC
Dinette, Padded Trim PC
Dinette, Padded Trim PC
Dinette, Padded Trim PC
Dinette, Padded Trim PC
Door Frame, Bathroom
Door Frame, Bathroom
Door Frame, Bedroom
Door Frame, Bedroom
Door Frame, Kitchen
Door Frame, Kitchen
Door Handle, Screen - Main
Door Handle, Screen - Secondary
Door Hinge, Interior
Door Hinge, Interior
Door Lock, Interior
Door Lock, Interior
Door Lock, Main Entry Deadbolt
Door Lock, Main Entry Deadbolt
Door Lock, Main Entry Deadbolt
Door Lock, Secondary Entry Deadbolt
Door Lock, Secondary Entry Deadbolt
Door Pulls, Cabinet
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Replace
Reglue
Replace
Clean
Recover
Repair
Replace
Resewn
Adjust
Repair
Adjust
Repair
Adjust
Repair
Repair
Repair
Repair
Replace
Adjust
Replace
Adjust
Repair
Replace
Repair
Replace
Adjust
Yes
1.5
.5
.8
ST
ST
.3
.3
ST
.5
.8
.5
.8
.5
.8
.2
.2
.2
.2
.2
.2
.2
.3
.5
ST
.2
.1
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 51 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2227
2228
2228
2229
2229
2115
2115
2115
2231
2231
2232
2232
2233
2233
2234
2234
2235
2235
2008
2008
2008
2215
2220
2220
2221
2221
A
G
A
G
A
C
G
A
G
A
G
A
G
A
G
A
G
A
C
G
A
A
C
A
G
A
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Door Pulls, Cabinet
Door Stop, Main Entry
Door Stop, Main Entry
Door Stop, Secondary Entry
Door Stop, Secondary Entry
Door, Bathroom
Door, Bathroom
Door, Bathroom
Door, Bathroom Lower Cabinet
Door, Bathroom Lower Cabinet
Door, Bathroom Overhead Cabinet
Door, Bathroom Overhead Cabinet
Door, Bedroom Lower Cabinet
Door, Bedroom Lower Cabinet
Door, Bedroom Overhead Cabinet
Door, Bedroom Overhead Cabinet
Door, Bi-Fold
Door, Bi-Fold
Door, Cabinet
Door, Cabinet
Door, Cabinet
Door, Decor Glass Insert
Door, Folding
Door, Folding
Door, Generator
Door, Generator
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Replace
Repair
Replace
Repair
Replace
Adjust
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Repair
Replace
Replace
Adjust
Replace
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.2
.2
.2
.2
.2
ST
.5
.2
.3
.2
.3
.2
.3
.2
.3
ST
.4
.2
ST
.5
.3
.2
.3
1.0
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
15
15
6,7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 52 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2033
2033
2033
2225
2225
2222
2222
2223
2223
2376
2376
2376
2395
2529
2529
2529
2187
2187
2187
2226
2226
2121
2121
2121
2121
2224
C
G
A
G
A
G
A
G
A
C
G
A
A
C
G
A
C
A
D
C
A
C
G
A
B
G
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Door, Interior
Door, Interior
Door, Interior
Door, Kitchen Lower Cabinet
Door, Kitchen Lower Cabinet
Door, Kitchen Overhead Cabinet
Door, Kitchen Overhead Cabinet
Door, Living Room Area Overhead
Door, Living Room Area Overhead
Door, Mirrored Cabinet
Door, Mirrored Cabinet
Door, Mirrored Cabinet
Door, Pleated Folding
Door, Pocket
Door, Pocket
Door, Pocket
Door, Remote Entry
Door, Remote Entry
Door, Remote Entry
Door, Screen-Secondary
Door, Screen-Secondary
Door, Shower
Door, Shower
Door, Shower
Door, Shower
Door, Sliding
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Adjust
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Repair
Replace
Replace
Adjust
Repair
Replace
Adjust
Replace
Wiring Repair
Adjust
Replace
Adjust
Repair
Replace
Reseal
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
ST
.5
.3
.2
.3
.2
.2
.3
.3
.3
.3
.5
.2
.3
.5
.3
.5
ST
.2
.5
.2
.2
.2
.2
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7,15
7
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 53 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2224
2381
2381
2381
2213
2214
2214
2216
2216
2217
2217
2218
2218
2219
2219
2021
2021
2061
2061
2210
2210
2211
2211
2020
2020
2060
A
C
G
A
A
G
A
G
A
G
A
C
A
C
A
C
A
C
A
C
A
C
A
G
A
G
Correction
Legend
Comment
Legend
Door, Sliding
Door, Tambour
Door, Tambour
Door, Tambour
Door, VCR Cabinet
Door, Wardrobe
Door, Wardrobe
Drawer Back
Drawer Back
Drawer Front
Drawer Front
Drawer Glides
Drawer Glides
Drawer Guide, Bathroom
Drawer Guide, Bathroom
Drawer Guide, Bedroom
Drawer Guide, Bedroom
Drawer Guide, Kitchen
Drawer Guide, Kitchen
Drawer Stops
Drawer Stops
Drawer Tracks
Drawer Tracks
Drawer, Bedroom
Drawer, Bedroom
Drawer, Kitchen
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Adjust
Repair
Replace
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Replace
Adjust
Replace
Adjust
Replace
Adjust
Replace
Adjust
Replace
Adjust
Replace
Repair
Replace
Repair
Yes
.3
.4
.4
.4
.2
.2
.3
.2
.3
.2
.3
.2
.2
.2
.2
.2
.2
.2
.2
.2
.2
.2
.2
.3
.5
.3
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
6
6
6
6
6
6,7
6
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 54 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2060
2398
2398
2212
2032
2032
2366
2366
2366
2022
2022
2195
2195
2411
2411
2411
2023
2024
2024
2024
2025
2166
2166
2165
2165
2391
A
G
A
A
G
A
G
A
B
G
A
G
A
J
G
A
G
J
G
A
G
C
A
A
D
A
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Drawer, Kitchen
Drawer,Support Single Post(Class C)
Drawer,Support Single Post(Class C)
Drink Tray
Ducting, Heat
Ducting, Heat
Edging, Countertop
Edging, Countertop
Edging, Countertop
Engine Cover
Engine Cover
Engine Cover Carpet
Engine Cover Carpet
Entry Door/Threshold
Entry Door/Threshold
Entry Door/Threshold
Fabric - Cabinetry
Fabric - Ceiling
Fabric - Ceiling
Fabric - Ceiling
Fabric - Dash
Fan, Blades Ceiling
Fan, Blades Ceiling
Fan, Ceiling
Fan, Ceiling
Fantastic Fan
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Replace
Repair
Replace
Replace
Repair
Replace
Repair
Replace
Reseal
Repair
Replace
Repair
Replace
Clean
Repair
Replace
Repair
Clean
Repair
Replace
Repair
Adjust
Replace
Replace
Wiring Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Time
.5
1.0
1.0
.2
ST
ST
.3
.5
.2
1.0
.5
.2
.3
.1
.25
.3
ST
ST
ST
1.5 per feet
ST
.2
.3
1.0
ST
.5
Comments
6,7
13
13
7
7,15
15
7,13
15
7
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 55 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2391
2391
2324
2324
2392
2392
2392
2026
2026
2029
2029
2029
2027
2027
2028
2028
2316
2316
2385
2368
2368
2368
2389
2389
2389
2034
B
D
C
A
C
G
D
G
A
I
G
A
G
A
G
A
G
A
A
C
G
A
C
G
A
A
Correction
Legend
Comment
Legend
Fantastic Fan
Fantastic Fan
Fire Extinguisher
Fire Extinguisher
Fireplace
Fireplace
Fireplace
Flooring - Decking
Flooring - Decking
Flooring - Linoleum
Flooring - Linoleum
Flooring - Linoleum
Flooring - Plank
Flooring - Plank
Flooring - Tile
Flooring - Tile
Garnish, Entrance Door Window
Garnish, Entrance Door Window
Glass Globe
Handle,Grab Interior
Handle,Grab Interior
Handle,Grab Interior
Handle-Screen PTL
Handle-Screen PTL
Handle-Screen PTL
Hardware, Interior Door
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Reseal
Wiring Repair
Adjust
Replace
Adjust
Repair
Wiring Repair
Repair
Replace
Reglue
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
.5
.2
.2
.5
ST
.5
2.5
ST
ST
ST
ST
ST
ST
ST
ST
.2
.3
.3
.3
.3
.3
.1
.2
.2
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4
7,13
7,13
13
13
7,13
7,13
7,13
7,13
7,13
6
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 56 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2296
2428
2428
2428
2428
2359
2359
2394
2394
2394
2372
2372
2372
2286
2286
2367
2367
2367
2119
2119
2119
2119
2531
2531
2405
2405
G
C
H
G
A
G
A
C
G
A
C
G
A
C
A
C
G
A
C
A
B
D
A
D
H
G
Correction
Legend
Comment
Legend
Hardware, Table-Leg Support
Headboard
Headboard
Headboard
Headboard
HeadKnocker
HeadKnocker
Hinge, Bed
Hinge, Bed
Hinge, Bed
Hinge, Cabinet
Hinge, Cabinet
Hinge, Cabinet
Hinge, Shower Door
Hinge, Shower Door
Holder, Toiler Paper
Holder, Toiler Paper
Holder, Toiler Paper
Hood, Range
Hood, Range
Hood, Range
Hood, Range
Jack, Touch Pad
Jack, Touch Pad
Kickboard, Sofa
Kickboard, Sofa
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Adjust
Recover
Repair
Replace
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Replace
Adjust
Repair
Replace
Adjust
Replace
Reseal
Wiring Repair
Replace
Wiring Repair
Recover
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
.2
.3
1.0
.3
.5
.3
.3
.5
.5
.5
.2
.2
.2
.2
.5
.2
.2
.2
.1
.5
.1
.5
.3
.5
1.0
.2
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 57 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2405
2360
2116
2116
2362
2117
2117
2378
2378
2345
2345
2345
2361
2396
2396
2396
2246
2246
2329
2329
2348
2348
2416
2416
2416
2185
A
A
C
A
A
C
A
C
A
C
G
A
A
C
G
A
G
A
G
A
C
A
C
G
A
C
Correction
Legend
Comment
Legend
Kickboard, Sofa
Knife Holder
Knob, Bathroom Door
Knob, Bathroom Door
Knob,Lumbar D/P Seat
Latch, Bathroom Door
Latch, Bathroom Door
Latch, Cabinet Door
Latch, Cabinet Door
Leg, Table
Leg, Table
Leg, Table
Lens, Ceiling Light
Lever, Reclining
Lever, Reclining
Lever, Reclining
Light Switch, Entry Door
Light Switch, Entry Door
Light Switch, Secondary Door
Light Switch, Secondary Door
Lock, Bunk Slide
Lock, Bunk Slide
Lock, Passage
Lock, Passage
Lock, Passage
Lock, Secondary Entry Door
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Replace
Adjust
Replace
Replace
Adjust
Replace
Adjust
Replace
Adjust
Repair
Replace
Replace
Adjust
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Replace
Adjust
Repair
Replace
Adjust
Comments
.2
.1
.1
.2
.1
.1
.2
.2
.2
.3
.3
.3
.1
.1
.1
.1
.5
.5
.5
.5
.2
.2
.3
.3
.5
.2
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 58 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2185
2287
2287
2317
2317
2350
2350
2255
2255
2407
2407
2363
2363
2363
2038
2038
2349
2349
2547
2547
2387
2387
2256
2256
2256
2330
A
C
A
G
A
G
A
G
A
G
A
J
G
A
H
A
G
A
G
A
C
A
G
A
D
C
Correction
Legend
Comment
Legend
Lock, Secondary Entry Door
Lock, Shower Door
Lock, Shower Door
Lock, Slider Window
Lock, Slider Window
Lowpoint Drain
Lowpoint Drain
Magazine Rack
Magazine Rack
Map Pocket
Map Pocket
Matt,Cabover Bunk
Matt,Cabover Bunk
Matt,Cabover Bunk
Mattress
Mattress
Medicine Cabinet Class C
Medicine Cabinet Class C
Medicine Cabinet, Class A
Medicine Cabinet, Class A
Mini Blind Clips
Mini Blind Clips
Mirror, Bathroom
Mirror, Bathroom
Mirror, Bathroom
Mirror, Bedroom
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Adjust
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Clean
Repair
Replace
Recover
Replace
Repair
Replace
Repair
Replace
Adjust
Replace
Repair
Replace
Wiring Repair
Adjust
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
.2
.2
.2
.2
.3
.3
.2
.2
.3
.3
ST
.3
.1
.4
.2
.3
.3
.3
.3
.2
.2
.2
.3
.2
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4
4
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 59 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2330
2397
2397
2397
2257
2332
2332
2332
2333
2333
2364
2364
2364
2043
2043
2043
2044
2044
2044
2045
2045
2260
2261
2261
2262
2263
A
I
G
A
G
C
G
A
C
G
J
G
A
I
G
A
G
A
B
G
A
A
G
A
A
A
Correction
Legend
Comment
Legend
Mirror, Bedroom
Mirror-Wall Mounted
Mirror-Wall Mounted
Mirror-Wall Mounted
Molding, Interior Wood D/S
Molding, Interior Wood P/S
Molding, Interior Wood P/S
Molding, Interior Wood P/S
Molding, Windshield Interior
Molding, Windshield Interior
Padded Trim PC
Padded Trim PC
Padded Trim PC
Paneling - Ceiling
Paneling - Ceiling
Paneling - Ceiling
Paneling - Interior
Paneling - Interior
Paneling - Interior
Paneling - Sidewall
Paneling - Sidewall
Pantry Basket
Pantry Frame
Pantry Frame
Pantry Frame Slider
Paper Towel Holder
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Reglue
Repair
Replace
Repair
Adjust
Repair
Replace
Adjust
Repair
Clean
Repair
Replace
Reglue
Repair
Replace
Repair
Replace
Reseal
Repair
Replace
Replace
Repair
Replace
Replace
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.2
.2
.5
.2
.2
.2
.3
.2
.6
ST
.3
.3
ST
ST
ST
ST
ST
.5
ST
ST
.2
.3
.8
.8
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
7,13
7,13
7
7,13
13
7,13
7,13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 60 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
5012
5012
2278
2265
2266
2046
2046
2354
2269
2047
2047
2048
2048
2049
2049
2539
2539
2356
2528
2528
2272
2319
2319
2318
2318
2202
C
A
J
A
A
G
A
A
A
G
A
G
A
G
A
G
A
A
G
A
A
G
A
G
A
C
Correction
Legend
Comment
Legend
Pedestal, D/S Seat
Pedestal, D/S Seat
Pedestal, P/S Seat
Pictures
Pillow
Rack, Pantry Slide
Rack, Pantry Slide
Recliner Lever D/P Seat
Refer, Door Insert Panel
Register, Cabinet
Register, Cabinet
Register, Ceiling
Register, Ceiling
Register, Floor
Register, Floor
Remote, Fireplace
Remote, Fireplace
S/O Decorative Molding
S/O Facia
S/O Facia
Safe, Wall
Screen, Slider Window
Screen, Slider Window
Screen, Window Jalousie
Screen, Window Jalousie
Seal, Main Entry Door
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Replace
Clean
Replace
Replace
Repair
Replace
Replace
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Replace
Repair
Replace
Replace
Repair
Replace
Repair
Replace
Adjust
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.8
.8
.5
.2
.1
ST
.4
.1
.3
.2
.2
.2
.2
.2
.2
.1
.1
.3
.5
1.0
ST
.2
.2
.2
.2
.1
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7,15
7
6
6,7
6
6,7
6
6,7
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 61 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2202
2202
2186
2186
2303
2388
2388
2388
2275
2052
2052
2338
2338
2339
2339
2340
2340
2341
2341
2276
2276
2273
2273
2274
2274
2277
G
A
G
A
C
J
A
B
G
G
A
G
A
G
A
G
A
G
A
G
A
C
G
C
G
C
Correction
Legend
Comment
Legend
Seal, Main Entry Door
Seal, Main Entry Door
Seal, Secondary Entry Door
Seal, Secondary Entry Door
Seal, Tub/Shower
Sealant (Interior)
Sealant (Interior)
Sealant (Interior)
Seat Belt Modification
Seat Belt, Chair
Seat Belt, Chair
Seat Belt-Barrel
Seat Belt-Barrel
Seat Belt-Dinette
Seat Belt-Dinette
Seat Belt-Driver
Seat Belt-Driver
Seat Belt-Passenger
Seat Belt-Passenger
Seat Motor, Lumbar D/S
Seat Motor, Lumbar D/S
Seat, Armrest D/S
Seat, Armrest D/S
Seat, Armrest P/S
Seat, Armrest P/S
Seat, Driver's
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Repair
Replace
Adjust
Clean
Replace
Reseal
Repair
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
Repair
Adjust
Repair
Adjust
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.1
.3
.1
.3
.6
ST
ST
ST
ST
ST
.2
ST
.2
ST
.2
ST
.2
ST
.2 6,7
ST
ST
.2
.4
.2
.4
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
15
6,7
15
6,7
15
6,7
15
6,7
15
15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 62 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2277
2277
2279
2279
2279
2279
2280
2280
2280
2281
2281
2282
2283
2430
2430
2431
2431
2432
2432
2015
2015
2015
2433
2433
2434
2434
G
A
C
J
G
A
C
G
A
G
A
G
G
C
A
C
A
C
A
C
G
A
C
A
C
A
Correction
Legend
Comment
Legend
Seat, Driver's
Seat, Driver's
Seat, Passenger's
Seat, Passenger's
Seat, Passenger's
Seat, Passenger's
Seat, Power Control D/S
Seat, Power Control D/S
Seat, Power Control D/S
Seat, Power Control P/S
Seat, Power Control P/S
Seat, Swivel Cable D/S
Seat, Swivel Cable P/S
Shade, D/N Large
Shade, D/N Large
Shade, D/N Medium
Shade, D/N Medium
Shade, D/N Small
Shade, D/N Small
Shade, Day/Night-Bunk D/S
Shade, Day/Night-Bunk D/S
Shade, Day/Night-Bunk D/S
Shade, Roller Large
Shade, Roller Large
Shade, Roller Medium
Shade, Roller Medium
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Adjust
Clean
Repair
Replace
Adjust
Repair
Replace
Repair
Replace
Repair
Repair
Adjust
Replace
Adjust
Replace
Adjust
Replace
Adjust
Repair
Replace
Adjust
Replace
Adjust
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.5
.5
.2
.5
.5
.5
.2
.5
.2
.5
1.0
.2
.2
.3
.3
.3
.3
.3
.3
.3
ST
.3
.2
.2
.2
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7,15
6,7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 63 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2435
2435
2323
2323
2426
2426
2177
2542
2055
2055
2054
2054
2057
2057
2056
2056
2427
2355
2355
2123
2295
2540
2294
2335
2335
2421
C
A
G
A
G
A
A
A
G
A
G
A
G
A
G
A
A
C
A
A
A
A
A
G
A
C
Correction
Legend
Comment
Legend
Shade, Roller Small
Shade, Roller Small
Shelf
Shelf
Shroud, Inner A/C
Shroud, Inner A/C
Sink Cover
Skylight, Atrium
Slide Out Bulb Seal
Slide Out Bulb Seal
Slide Out Cabinet
Slide Out Cabinet
Slide Out Lock
Slide Out Lock
Slide Out Travel Lock
Slide Out Travel Lock
Snap (Button)
Snap Strap for Sliding Door
Snap Strap for Sliding Door
Soap Dish
Soap Dispenser
Speedometer, CSA/US
Spice Rack
Step Cover
Step Cover
Step Cover Class C
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Replace
Repair
Replace
Repair
Replace
Replace
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Replace
Adjust
Replace
Replace
Replace
Replace
Replace
Repair
Replace
Adjust
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
.2
.3
.5
.3
.3
.1
2.0
.3
.5
ST
ST
ST
.2
.5
.2
.1
.1
.1
.1
.2
.5
.2
.5
2.0
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7
7,15
7,15
13
6
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 64 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2421
2421
2336
2336
2337
2337
2390
2390
2390
2325
2326
2326
2537
2537
2537
2408
2408
2408
2178
2178
2197
2197
2197
2198
2196
2196
G
A
G
A
A
D
C
G
A
G
G
A
C
A
D
G
A
B
C
A
C
G
A
A
C
A
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Step Cover Class C
Step Cover Class C
Step Cover Electric
Step Cover Electric
Step Cover Motor
Step Cover Motor
Step Well
Step Well
Step Well
Step, Bath
Step, Bedroom
Step, Bedroom
Stereo, DVD, Entertainment System
Stereo, DVD, Entertainment System
Stereo, DVD, Entertainment System
Storage Compartment
Storage Compartment
Storage Compartment
Stove Cover
Stove Cover
Stove Door
Stove Door
Stove Door
Stove Grate
Stove Top
Stove Top
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repair
Replace
Repair
Replace
Replace
Wiring Repair
Adjust
Repair
Replace
Repair
Repair
Replace
Adjust
Replace
Wiring Repair
Repair
Replace
Reseal
Adjust
Replace
Adjust
Repair
Replace
Replace
Adjust
Replace
Yes
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Comments
.5
.5
.4
2.0
Yes
Yes
Yes
Yes
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
ST
ST
ST
ST
ST
ST
.1
.5
.3
ST
ST
.2
.1
.2
13
13
13
.2
.2
.2
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 65 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2440
2440
2440
2441
2441
2441
2190
2190
2190
2194
2194
2194
2544
2544
2544
2543
2543
2543
2545
2545
2545
2003
2003
2019
2019
2051
C
G
A
C
G
A
C
G
A
C
G
A
G
A
D
G
A
D
G
A
D
G
A
G
A
G
Correction
Legend
Comment
Legend
Strut, Bed
Strut, Bed
Strut, Bed
Strut, Cabinet Door
Strut, Cabinet Door
Strut, Cabinet Door
Sunvisor, D/S
Sunvisor, D/S
Sunvisor, D/S
Sunvisor, P/S
Sunvisor, P/S
Sunvisor, P/S
Switch, Slide-Dewalt/Power Gear
Switch, Slide-Dewalt/Power Gear
Switch, Slide-Dewalt/Power Gear
Switch, Slide-Equalizer
Switch, Slide-Equalizer
Switch, Slide-Equalizer
Switch, Slide-Liftco
Switch, Slide-Liftco
Switch, Slide-Liftco
Table, Barrel Chair
Table, Barrel Chair
Table, Dinette
Table, Dinette
Tape, Seam
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Repair
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Repair
Replace
Repair
Replace
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.1
.1
.2
.1
.1
.1
.2
.3
.5
.2
.3
.5
.3
.3
.3
.3
.3
.3
.3
.3
.3
.3
.8
ST
.3
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
6
7
7,9
13
7
7,13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 66 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2051
2533
2534
2538
2538
2538
2532
2546
2546
2342
2370
2370
2299
2299
2300
2300
2302
2302
2230
2230
2230
2401
2401
2401
2164
2164
A
A
A
G
A
D
A
A
D
A
G
A
C
A
G
A
C
A
C
G
A
C
G
A
G
A
Correction
Legend
Comment
Legend
Tape, Seam
Television, 17" Flat Screen
Television, DVD Combo (Vista)
Television, Projection Screen
Television, Projection Screen
Television, Projection Screen
Television, Projector
Television, RF Modulator
Television, RF Modulator
Tie Down Rings
Toilet Platform
Toilet Platform
Toilet Tissue Holder
Toilet Tissue Holder
Tooth Brush Holder
Tooth Brush Holder
Towel Bar
Towel Bar
Track, Sliding Door
Track, Sliding Door
Track, Sliding Door
Tray, TV
Tray, TV
Tray, TV
Trim, Batten Strips
Trim, Batten Strips
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Replace
Replace
Repair
Replace
Wiring Repair
Replace
Replace
Wiring Repair
Replace
Repair
Replace
Adjust
Replace
Repair
Replace
Adjust
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
.3
.5
.3
.5
.5
.3
.3
.3
.2
ST
ST
.2
.2
.2
.2
.2
.2
.3
ST
.5
.3
.3
.3
.1
.3
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7,13
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 67 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2035
2035
2418
2418
2418
2369
2369
2369
2199
2199
2059
2059
2371
2371
2371
2406
2406
2419
2419
2353
2353
2078
2078
2058
2058
2080
G
A
C
H
A
C
A
B
G
A
G
A
G
A
B
A
D
C
A
C
A
G
A
G
A
G
Correction
Legend
Comment
Legend
Trim, Interior Wood
Trim, Interior Wood
Trim, Padded
Trim, Padded
Trim, Padded
Trim, Plastic
Trim, Plastic
Trim, Plastic
Trim, Wall Border
Trim, Wall Border
Trim, Windshield
Trim, Windshield
Tub, Shower Platform
Tub, Shower Platform
Tub, Shower Platform
TV Lift Module
TV Lift Module
TV Shelf (JENSEN)
TV Shelf (JENSEN)
TV Swivel Base
TV Swivel Base
Valance, Bathroom
Valance, Bathroom
Valance, Bunk
Valance, Bunk
Valance, D/S Bedroom
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Adjust
Recover
Replace
Adjust
Replace
Reseal
Repair
Replace
Repair
Replace
Repair
Replace
Reseal
Replace
Wiring Repair
Adjust
Replace
Adjust
Replace
Repair
Replace
Repair
Replace
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
ST
.3
.8
.3
.3
.3
.1
ST
ST
ST
.2
1.0
2.0
.4
.5
ST
.3
.3
.3
.5
ST
.3
ST
.3
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
15
15
15
15
6
7,15
7
7,15
7
7,15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 68 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2080
2088
2088
2086
2086
2082
2082
2076
2076
2084
2084
2081
2081
2079
2079
2087
2087
2083
2083
2077
2077
2085
2085
2089
2089
2014
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
G
A
C
Correction
Legend
Comment
Legend
Valance, D/S Bedroom
Valance, D/S Cockpit
Valance, D/S Cockpit
Valance, D/S Dinette
Valance, D/S Dinette
Valance, D/S Kitchen
Valance, D/S Kitchen
Valance, D/S Slide Out
Valance, D/S Slide Out
Valance, D/S Sofa
Valance, D/S Sofa
Valance, P/S Bedroom
Valance, P/S Bedroom
Valance, P/S Cockpit
Valance, P/S Cockpit
Valance, P/S Dinette
Valance, P/S Dinette
Valance, P/S Kitchen
Valance, P/S Kitchen
Valance, P/S Slide Out
Valance, P/S Slide Out
Valance, P/S Sofa
Valance, P/S Sofa
Valance, Rear
Valance, Rear
Vent, Dash
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Adjust
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
ST
.3
ST
.3
ST
.3
ST
.3
ST
.3
ST
.3
ST
.3
ST
.3
ST
.3
ST
.3
ST
.3
ST
.3
.1
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
7
7,15
7
7,15
7
7,15
7
7,15
7
7,15
7
7,15
7
7,15
7
7,15
7
7,15
7
7,15
7
7,15
7
7,15
7
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 69 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2014
2014
2191
2191
2118
2118
2118
2271
2140
2140
2140
2352
2352
2379
2379
2379
2383
2393
2402
2402
2347
2347
2404
2404
2403
2403
G
A
G
A
C
A
B
A
J
G
A
G
A
I
G
A
A
G
E
A
G
A
C
A
C
A
Correction
Legend
Comment
Legend
Vent, Dash
Vent, Dash
Vent, Heater
Vent, Heater
Vent, Range
Vent, Range
Vent, Range
Vent, Roof Interior Garnish
Vinyl Ceiling
Vinyl Ceiling
Vinyl Ceiling
Wall Paper
Wall Paper
Wall Paper Border
Wall Paper Border
Wall Paper Border
Wand / Blind (s)
Wardrobe,Closet
Window Trim Ring
Window Trim Ring
Window, Crank handle
Window, Crank handle
Window, Trim Ring Large
Window, Trim Ring Large
Window, Trim Ring Med&Small
Window, Trim Ring Med&Small
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Repair
Replace
Adjust
Replace
Reseal
Replace
Clean
Repair
Replace
Repair
Replace
Reglue
Repair
Replace
Replace
Repair
Repaint
Replace
Repair
Replace
Adjust
Replace
Adjust
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.1
.2
.2
.2
.3
.3
.1
.2
ST
ST
ST
ST
ST
.5
.3
.5
.1
.5
.2
.5
.1
.1
.5
.5
.3
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
6
13
13
13
7,15
7,15
15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 70 of 93
Section 2000 INTERIOR
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
2429
2429
2429
2320
2320
2373
2373
2373
2420
2420
E
G
A
C
A
G
A
B
C
A
Correction
Legend
Comment
Legend
Windshield Brace
Windshield Brace
Windshield Brace
Windshield Trim, Complete
Windshield Trim, Complete
Wood Plug
Wood Plug
Wood Plug
YO-YO
YO-YO
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repaint
Repair
Replace
Adjust
Replace
Repair
Replace
Reseal
Adjust
Replace
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
ST
ST
.5
.2
.6
.1
.1
.1
.1
.1
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 71 of 93
Section 3000 PLUMBING
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
3075
3021
3021
3021
3079
3079
3079
3012
3012
3051
3029
3029
3002
3002
3015
3015
3015
3073
3073
3073
3073
3019
3019
3080
3025
3025
A
G
A
B
G
A
B
G
A
G
A
B
A
B
G
A
B
C
G
A
B
A
B
A
G
A
Correction
Legend
Comment
Legend
Ball Valve
Base, Shower
Base, Shower
Base, Shower
Basket, Drain
Basket, Drain
Basket, Drain
Brace, Holding Tank
Brace, Holding Tank
Bracket, Shower Head
Bypass, Water Heater
Bypass, Water Heater
Drain, Bathroom Lav
Drain, Bathroom Lav
Drain, Kitchen Sink
Drain, Kitchen Sink
Drain, Kitchen Sink
Drain, Low Point
Drain, Low Point
Drain, Low Point
Drain, Low Point
Drain, Shower
Drain, Shower
Drain, Slide Out Flex Hose
Drain, Toilet
Drain, Toilet
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Repair
Replace
Reseal
Repair
Replace
Reseal
Repair
Replace
Repair
Replace
Reseal
Replace
Reseal
Repair
Replace
Reseal
Adjust
Repair
Replace
Reseal
Replace
Reseal
Replace
Repair
Replace
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
ST
ST
.4
.5
.5
.3
.3
.4
.2
.5
.3
.5
.1
ST
.5
.1
.3
.3
.3
.1
.5
.5
1.5
1.0
1.0
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
13
13
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 72 of 93
Section 3000 PLUMBING
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
3025
3027
3027
3003
3003
3016
3016
3018
3018
3020
3020
3028
3028
3007
3007
3007
3070
3070
3005
3005
3005
3069
3069
3069
3068
3068
B
G
A
G
A
G
A
G
A
G
A
G
A
E
G
A
G
A
E
G
A
G
A
D
A
D
Correction
Legend
Comment
Legend
Drain, Toilet
Drain, Tub
Drain, Tub
Faucet, Bathroom
Faucet, Bathroom
Faucet, Kitchen
Faucet, Kitchen
Faucet, Rally
Faucet, Rally
Faucet, Shower
Faucet, Shower
Faucet, Tub
Faucet, Tub
Fill, Fresh Water
Fill, Fresh Water
Fill, Fresh Water
Fitting, Water
Fitting, Water
Hookup, City Water
Hookup, City Water
Hookup, City Water
Jucuzzi
Jucuzzi
Jucuzzi
Jucuzzi Switch
Jucuzzi Switch
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Reseal
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Repaint
Repair
Replace
Repair
Replace
Repaint
Repair
Replace
Repair
Replace
Wiring Repair
Replace
Wiring Repair
.2
.5
.5
.3
.6
.3
.6
.3
.6
.3
.6
.4
.6
1.0
.4
.4
.3
.3
1.0
.4
.4
1.0
ST
1.0
ST
1.0
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
5
5
13
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 73 of 93
Section 3000 PLUMBING
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
3031
3031
3031
3077
3077
3055
3055
3056
3056
3057
3057
3058
3058
3071
3071
3071
3032
3032
3032
3032
3033
3033
3053
3054
3059
3059
G
A
B
G
A
C
A
C
A
C
A
C
A
G
A
B
C
G
A
B
A
B
A
A
G
A
Correction
Legend
Comment
Legend
Manifold, Water
Manifold, Water
Manifold, Water
Overflow Hose/Freshwater
Overflow Hose/Freshwater
P-Trap, Bathroom
P-Trap, Bathroom
P-Trap, Kitchen Sink
P-Trap, Kitchen Sink
P-Trap, Tub
P-Trap, Tub
P-Trap, Washer/Dryer
P-Trap, Washer/Dryer
Probe, Holding Tank
Probe, Holding Tank
Probe, Holding Tank
Pump, Water
Pump, Water
Pump, Water
Pump, Water
Purifier, Water
Purifier, Water
Sewer Cap
Sewer Hose Carrier Assy
Shower Head
Shower Head
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Reseal
Repair
Replace
Adjust
Replace
Adjust
Replace
Adjust
Replace
Adjust
Replace
Repair
Replace
Reseal
Adjust
Repair
Replace
Reseal
Replace
Reseal
Replace
Replace
Repair
Replace
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
ST
1.0
.2
.8
1.0
.3
.7
.3
.7
.3
.7
.3
.7
.3
.3
.1
.2
.5
.5
.2
.3
.2
.2
1.0
.4
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 74 of 93
Section 3000 PLUMBING
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
3059
3060
3061
3061
3022
3022
3022
3045
3045
3045
3078
3078
3001
3001
3014
3014
3062
3063
3063
3063
3044
3046
3046
3004
3004
3004
B
A
G
A
G
A
B
G
A
B
A
B
A
B
A
B
A
G
A
B
G
G
A
G
A
B
Correction
Legend
Comment
Legend
Shower Head
Shower Hose/Vacuum
Shower Pan
Shower Pan
Shower Wall
Shower Wall
Shower Wall
Shower, Outside
Shower, Outside
Shower, Outside
Shower-Neo Angle
Shower-Neo Angle
Sink, Bathroom Lav
Sink, Bathroom Lav
Sink, Kitchen
Sink, Kitchen
Strainers, Bath
Strainers, Kitchen Sink
Strainers, Kitchen Sink
Strainers, Kitchen Sink
System Check, Water
Tank Flush Kit
Tank Flush Kit
Tank, Black Holding
Tank, Black Holding
Tank, Black Holding
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Reseal
Replace
Repair
Replace
Repair
Replace
Reseal
Repair
Replace
Reseal
Replace
Reseal
Replace
Reseal
Replace
Reseal
Replace
Repair
Replace
Reseal
Repair
Repair
Replace
Repair
Replace
Reseal
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.1
.2
1.0
2.0
ST
ST
.4
.4
.8
.2
6.0
.4
1.0
.1
ST
.2
.3
.5
.5
.5
.7
.5
ST
.4
ST
.2
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
4
13
13
13
13
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 75 of 93
Section 3000 PLUMBING
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
3004
3009
3009
3009
3009
3011
3011
3011
3011
3024
3024
3064
3064
3065
3065
3076
3066
3066
3066
3026
3026
3026
3067
3067
3006
3010
D
G
A
B
D
G
A
B
D
G
A
G
A
C
A
A
C
A
B
G
A
B
A
B
A
A
Correction
Legend
Comment
Legend
Tank, Black Holding
Tank, Fresh Water
Tank, Fresh Water
Tank, Fresh Water
Tank, Fresh Water
Tank, Gray Holding
Tank, Gray Holding
Tank, Gray Holding
Tank, Gray Holding
Toilet
Toilet
Toilet Hand Sprayer
Toilet Hand Sprayer
Toilet Seat
Toilet Seat
Toilet, Seal
Track, Shower Door
Track, Shower Door
Track, Shower Door
Tub
Tub
Tub
Tub Surround
Tub Surround
Valve, Drain Check
Valve, Gate - Black Tank
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Repair
Replace
Adjust
Replace
Replace
Adjust
Replace
Reseal
Repair
Replace
Reseal
Replace
Reseal
Replace
Replace
Yes
Yes
Time
.4
.4
ST
.2
.4
.4
ST
.2
.4
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
3
13
3
13
3
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
.2
.5
.1
.2
1.0
.2
.2
.2
ST
ST
.4
ST
.4
.8
.3
13
13
15
15
6
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 76 of 93
Section 3000 PLUMBING
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
3010
3048
3074
3074
3049
3050
3050
3030
3030
3030
3072
3072
B
A
A
B
A
G
A
G
A
B
G
A
Correction
Legend
Comment
Legend
Valve, Gate - Black Tank
Valve, Gate - Gray Tank
Valve, Water-Toilet
Valve, Water-Toilet
Washer Faucet Hookup
Washer/Dryer combo
Washer/Dryer combo
Water Line
Water Line
Water Line
Water Purifier
Water Purifier
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Reseal
Replace
Replace
Reseal
Replace
Repair
Replace
Repair
Replace
Reseal
Repair
Replace
Yes
Yes
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
.3
.5
.5
.2
.5
6
ST
ST
.2
.5
.5
15
15
6
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 77 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4044
4044
4044
4044
4139
4029
4008
4008
4008
4026
4026
4026
4036
4036
4036
4036
4005
4005
4064
4064
4063
4063
4063
4006
4006
4007
C
G
A
D
A
G
A
B
D
A
B
D
G
A
B
D
A
D
G
A
C
G
A
G
A
A
Correction
Legend
Comment
Legend
Air Conditioner Dash
Air Conditioner Dash
Air Conditioner Dash
Air Conditioner Dash
Air Conditioner, Fuse Insert
Air Conditioner-Roof
Antenna, CB
Antenna, CB
Antenna, CB
Antenna, Radio
Antenna, Radio
Antenna, Radio
Antenna, TV
Antenna, TV
Antenna, TV
Antenna, TV
Battery
Battery
Battery Box
Battery Box
Battery Box Latch
Battery Box Latch
Battery Box Latch
Battery Control Center
Battery Control Center
Battery Disconnect
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Repair
Replace
Wiring Repair
Replace
Repair
Replace
Reseal
Wiring Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Replace
Wiring Repair
Repair
Replace
Adjust
Repair
Replace
Repair
Replace
Replace
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
.3
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
.2
.1
.3
.2
.1
.3
ST
1.0
.3
.4
.2
.3
.3
.2
.1
.2
.3
ST
.4
3
3
9
13
3
3
3
3
15
3
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 78 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4007
4053
4053
4054
4055
4055
4037
4037
4039
4039
4083
4083
4003
4003
4052
4052
4052
4084
4084
4046
4046
4057
4058
4056
4049
4049
D
A
D
A
A
D
A
D
A
D
A
D
A
D
C
A
D
G
A
A
D
A
A
A
A
D
Correction
Legend
Comment
Legend
Battery Disconnect
Battery Disconnect Bezel
Battery Disconnect Bezel
Battery Disconnect Panel
Battery Disconnect Solenoid
Battery Disconnect Solenoid
Booster, TV Antenna
Booster, TV Antenna
Box, Video Control
Box, Video Control
Cable Jack, Exterior
Cable Jack, Exterior
Camera, Backup
Camera, Backup
Camera, Backup Cable
Camera, Backup Cable
Camera, Backup Cable
CD Player
CD Player
Circuit Breaker
Circuit Breaker
Circuit Breaker 110
Circuit Breaker 12V
Circuit Breaker Box
Circuit Breaker-G F I
Circuit Breaker-G F I
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Wiring Repair
Replace
Wiring Repair
Replace
Replace
Wiring Repair
Replace
Wiring Repair
Replace
Wiring Repair
Replace
Wiring Repair
Replace
Wiring Repair
Adjust
Replace
Wiring Repair
Repair
Replace
Replace
Wiring Repair
Replace
Replace
Replace
Replace
Wiring Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.4
.3
.3
.5
.3
ST
.3
.3
.3
.3
.5
.5
.5
.5
.3
ST
ST
.2
.2
.3
.3
ST
.5
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
3
15
3
3
3
3
3
3
15
15
3
3
13
3
3,13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 79 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4155
4155
4094
4094
4094
4011
4011
4011
4095
4095
4095
4059
4059
4059
4009
4009
4165
4030
4030
4096
4096
4060
4060
4010
4010
4047
G
A
G
A
D
C
G
A
C
A
D
G
A
D
A
D
A
A
D
G
A
G
A
A
D
C
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Coax Ends
Coax Ends
Coax Splitter, Television
Coax Splitter, Television
Coax Splitter, Television
Coffee Maker
Coffee Maker
Coffee Maker
Compass
Compass
Compass
Converter, Complete
Converter, Complete
Converter, Complete
Converter, Lower
Converter, Lower
Converter, Progressive Dynamics
Cord, Shore
Cord, Shore
Crank, Interior Television Antenna
Crank, Interior Television Antenna
Dash Wiring
Dash Wiring
Detector, CO
Detector, CO
Detector, LP Gas
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repair
Replace
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Adjust
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Replace
Wiring Repair
Replace
Replace
Wiring Repair
Repair
Replace
Repair
Replace
Replace
Wiring Repair
Adjust
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.2
.5
.5
.5
.2
.3
.3
.2
.5
ST
.5
1.0
ST
.8
ST
.5
.3
.4
.2
.2
ST
ST
.3
.2
.3
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
1
15
13
3
3
3
3
15
15
3
3
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 80 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4047
4047
4045
4160
4160
4160
4149
4062
4062
4062
4158
4158
4159
4159
4154
4124
4124
4146
4146
4001
4001
4001
4001
4012
4012
4148
G
A
A
G
A
D
A
G
A
B
A
D
G
A
D
A
D
C
A
G
A
B
D
A
D
G
Correction
Legend
Comment
Legend
Detector, LP Gas
Detector, LP Gas
Detector, Smoke
Dishwasher
Dishwasher
Dishwasher
Door Bell
Door, Power Cord
Door, Power Cord
Door, Power Cord
Dream System Component
Dream System Component
DVD Player
DVD Player
Emergency Start TSB 53.8.02
Energy Management Unit
Energy Management Unit
Fan Range Hood
Fan Range Hood
Fan, Attic
Fan, Attic
Fan, Attic
Fan, Attic
Fan, Dash
Fan, Dash
Flashlight
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Replace
Repair
Replace
Wiring Repair
Replace
Repair
Replace
Reseal
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Replace
Wiring Repair
Adjust
Replace
Repair
Replace
Reseal
Wiring Repair
Replace
Wiring Repair
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.3
.3
.2
ST
ST
ST
.1
.2
.2
.2
.5
.5
.5
.5
.5
ST
ST
.1
.1
.4
.1
.4
.3
.3
.1
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
13
13
3
3
3
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 81 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4148
4141
4141
4017
4017
4069
4069
4013
4013
4070
4070
4071
4071
4018
4074
4074
4075
4075
4075
4076
4076
4138
4138
4138
4077
4078
A
G
A
G
A
G
A
A
D
G
A
G
A
G
G
A
C
J
A
G
A
C
A
D
G
G
Correction
Legend
Comment
Legend
Flashlight
Fuel Line, Diesel Generator
Fuel Line, Diesel Generator
Furnace
Furnace
Gauge, Dash Cluster - Ford
Gauge, Dash Cluster - Ford
Gauge, Dash Panel Chevrolet
Gauge, Dash Panel Chevrolet
Gauge, LPG
Gauge, LPG
Gauge, Speedometer Cable
Gauge, Speedometer Cable
Generator
Generator Hour Meter - Onan
Generator Hour Meter - Onan
Generator Slide Rollers
Generator Slide Rollers
Generator Slide Rollers
Generator Tailpipe
Generator Tailpipe
GFI Receipt
GFI Receipt
GFI Receipt
Gimp, Interior
Harness, Monitor Panel
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Repair
Replace
Repair
Replace
Repair
Replace
Replace
Wiring Repair
Repair
Replace
Repair
Replace
Repair
Repair
Replace
Adjust
Clean
Replace
Repair
Replace
Adjust
Replace
Wiring Repair
Repair
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
.1
ST
1.0
.7
.7
.6
1.0
.3
.3
.5
.2
.5
1.0
.4
.5
.5
.2
ST
.2
.3
.1
.3
.5
ST
.5
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
3,6
3
15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 82 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4078
4156
4156
4156
4068
4068
4068
4019
4022
4022
4137
4137
4137
4113
4113
4113
4114
4114
4153
4153
4152
4152
4152
4115
4115
4116
A
C
G
A
C
G
A
G
G
A
G
A
D
C
A
D
G
A
A
D
G
A
D
G
A
G
Correction
Legend
Comment
Legend
Harness, Monitor Panel
Hose, Fuel Line - Diesel
Hose, Fuel Line - Diesel
Hose, Fuel Line - Diesel
Hose, Fuel Line, Gas
Hose, Fuel Line, Gas
Hose, Fuel Line, Gas
Ice Maker
Invertor
Invertor
Junction Box
Junction Box
Junction Box
Light, Brass Rear Bedroom
Light, Brass Rear Bedroom
Light, Brass Rear Bedroom
Light, Bullet Reading
Light, Bullet Reading
Light, Courteousy
Light, Courteousy
Light, Dome
Light, Dome
Light, Dome
Light, Interior Aisle D/S
Light, Interior Aisle D/S
Light, Interior Aisle P/S
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Repair
Repair
Replace
Repair
Replace
Wiring Repair
Adjust
Replace
Wiring Repair
Repair
Replace
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Repair
Replace
Repair
Yes
Yes
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
ST
.4
.4
ST
.4
.4
ST
15
ST
.3
.5
ST
.1
.1
.2
.5
.3
.2
.5
.3
.3
.5
.5
.2
.2
15
13
13
13
15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 83 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4116
4117
4117
4118
4118
4118
4119
4119
4120
4120
4161
4161
4161
4031
4031
4031
4108
4108
4023
4023
4147
4147
4025
4025
4125
4125
A
G
A
G
A
D
G
D
G
A
G
A
D
A
B
D
A
D
G
A
C
A
A
D
C
G
Correction
Legend
Comment
Legend
Light, Interior Aisle P/S
Light, Interior Ceiling
Light, Interior Ceiling
Light, Interior Fluorescent
Light, Interior Fluorescent
Light, Interior Fluorescent
Light, Interior Wall
Light, Interior Wall
Light, Map
Light, Map
Light, Rope (Flex)
Light, Rope (Flex)
Light, Rope (Flex)
Light, Spot
Light, Spot
Light, Spot
Meter, 12V
Meter, 12V
Microwave
Microwave
Microwave Trim Kit
Microwave Trim Kit
Monitor Panel
Monitor Panel
Monitor, Backup
Monitor, Backup
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Repair
Replace
Repair
Replace
Wiring Repair
Repair
Wiring Repair
Repair
Replace
Repair
Replace
Wiring Repair
Replace
Reseal
Wiring Repair
Replace
Wiring Repair
Repair
Replace
Adjust
Replace
Replace
Wiring Repair
Adjust
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Time
.5
.5
.5
.3
.5
.5
.3
.5
.5
.3
.3
.5
.5
.4
.1
.4
.5
.5
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
3
3
3
See vendor flat rate schedule
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
.3
.5
.5
.3
.3
.5
3
3
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 84 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4125
4125
4073
4073
4136
4136
4027
4027
4127
4127
4127
4127
4105
4105
4128
4128
4128
4129
4129
4129
4130
4130
4130
4130
4104
4104
A
D
G
A
A
D
G
A
G
A
B
D
G
A
G
A
D
G
A
D
G
A
B
D
A
D
Correction
Legend
Comment
Legend
Monitor, Backup
Monitor, Backup
Muffler, Generator
Muffler, Generator
Multiplex Lighting Control Board
Multiplex Lighting Control Board
Oven/Range
Oven/Range
Phone Jack
Phone Jack
Phone Jack
Phone Jack
Phone Jack, Interior
Phone Jack, Interior
Power Cord Retractor
Power Cord Retractor
Power Cord Retractor
Pump, Vacuum
Pump, Vacuum
Pump, Vacuum
Recept, 110V
Recept, 110V
Recept, 110V
Recept, 110V
Recept, 12V Interior Wall
Recept, 12V Interior Wall
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Wiring Repair
Repair
Replace
Replace
Wiring Repair
Repair
Replace
Repair
Replace
Reseal
Wiring Repair
Repair
Replace
Repair
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Repair
Replace
Reseal
Wiring Repair
Replace
Wiring Repair
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.7
ST
.5
.5
1.0
ST
1.7
.5
.4
.2
.3
.5
.5
ST
3.0
ST
.5
.5
.3
.5
.4
.2
.3
.4
.5
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
3
13
13
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 85 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4103
4028
4028
4131
4132
4132
4133
4133
4134
4134
4134
4081
4082
4126
4126
4126
4126
4086
4086
4085
4085
4034
4034
4034
4042
4042
G
G
A
A
A
D
A
D
G
A
D
A
A
C
G
A
D
A
D
A
D
G
A
D
A
D
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Recept, Television Antenna
Refrigerator
Refrigerator
Relay (all brands)
Relay, Bi-Directional IRD
Relay, Bi-Directional IRD
Relay, Headlight
Relay, Headlight
Relay, Television Ignition Shut-Off
Relay, Television Ignition Shut-Off
Relay, Television Ignition Shut-Off
Remote, Stereo/CD
Remote, Television
Rotating Clothes Rack
Rotating Clothes Rack
Rotating Clothes Rack
Rotating Clothes Rack
Solenoid, Aux. Start
Solenoid, Aux. Start
Solenoid, Isolator
Solenoid, Isolator
Speaker, Stereo-Front
Speaker, Stereo-Front
Speaker, Stereo-Front
Speaker, Stereo-Rear
Speaker, Stereo-Rear
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repair
Repair
Replace
Replace
Replace
Wiring Repair
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Replace
Replace
Adjust
Repair
Replace
Wiring Repair
Replace
Wiring Repair
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Replace
Wiring Repair
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
.5
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
.5
.3
ST
.5
ST
.5
.5
.3
.1
.1
.5
ST
1.0
ST
.7
.5
1.0
.5
.3
.3
.3
.3
.3
13
13
15
15
3,6
3,6
3,6
3,6
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 86 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4087
4087
4014
4061
4061
4080
4080
4032
4033
4033
4145
4145
4145
4043
4043
4002
4002
4151
4151
4151
4102
4102
4065
4065
4088
4088
A
D
G
G
A
A
D
D
A
D
G
A
D
G
A
A
D
G
A
D
G
A
G
A
A
D
Correction
Legend
Comment
Legend
Step Cover Switch
Step Cover Switch
Step, Entry (Powered)
Step, Secondary Entry
Step, Secondary Entry
Stereo Amplifier
Stereo Amplifier
Stereo, Component
Stereo, Dash
Stereo, Dash
Stereo/Radio (towable)
Stereo/Radio (towable)
Stereo/Radio (towable)
Switch, 12V,110/misc.
Switch, 12V,110/misc.
Switch, Auto Transfer
Switch, Auto Transfer
Switch, Auxilary Start
Switch, Auxilary Start
Switch, Auxilary Start
Switch, Block Heater
Switch, Block Heater
Switch, Break Away
Switch, Break Away
Switch, Emergency Brake
Switch, Emergency Brake
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Wiring Repair
Repair
Repair
Replace
Replace
Wiring Repair
Wiring Repair
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Repair
Replace
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Repair
Replace
Repair
Replace
Replace
Wiring Repair
Yes
.3
ST
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
.5
ST
ST
.5
.4
ST
.5
.4
.2
.2
.5
.3
.3
ST
.1
.2
.5
.5
.5
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
15
15
15
3
3
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 87 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4142
4142
4142
4072
4072
4140
4140
4140
4101
4101
4101
4101
4089
4089
4089
4089
4157
4157
4157
4092
4092
4092
4093
4093
4093
4093
G
A
D
G
A
C
G
A
C
G
A
D
C
G
A
D
G
A
D
C
G
A
C
G
A
D
Correction
Legend
Comment
Legend
Switch, Emergency Start
Switch, Emergency Start
Switch, Emergency Start
Switch, Generator Remote Onan
Switch, Generator Remote Onan
Switch, ISS
Switch, ISS
Switch, ISS
Switch, Light Wall
Switch, Light Wall
Switch, Light Wall
Switch, Light Wall
Switch, Roof Vent
Switch, Roof Vent
Switch, Roof Vent
Switch, Roof Vent
Switch, Slide-Out(Seat)
Switch, Slide-Out(Seat)
Switch, Slide-Out(Seat)
Switch, Trinary/Binary
Switch, Trinary/Binary
Switch, Trinary/Binary
Switch/Module, Water Pump
Switch/Module, Water Pump
Switch/Module, Water Pump
Switch/Module, Water Pump
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Wiring Repair
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Wiring Repair
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Adjust
Repair
Replace
Wiring Repair
Comments
.3
.3
.5
.5
.5
.2
.2
.2
.5
.5
.5
.5
.2
.5
.3
.2
.2
.2
.3
.3
.3
.3
.3
.3
.2
.3
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 88 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4143
4143
4143
4100
4100
4100
4091
4091
4091
4091
4090
4090
4090
4099
4099
4099
4099
4121
4121
4121
4122
4122
4122
4123
4123
4123
G
A
D
C
G
A
C
G
A
D
C
G
A
C
G
A
D
C
A
D
C
A
D
C
A
D
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Tank Register Harness
Tank Register Harness
Tank Register Harness
Television
Television
Television
Television Antenna Booster
Television Antenna Booster
Television Antenna Booster
Television Antenna Booster
Television Antenna Gear, Exevating
Television Antenna Gear, Exevating
Television Antenna Gear, Exevating
Television Antenna Worm Gear
Television Antenna Worm Gear
Television Antenna Worm Gear
Television Antenna Worm Gear
Television Lift Assembly
Television Lift Assembly
Television Lift Assembly
Television Lift Module
Television Lift Module
Television Lift Module
Television Lock Out Recep
Television Lock Out Recep
Television Lock Out Recep
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Adjust
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Adjust
Repair
Replace
Wiring Repair
Adjust
Replace
Wiring Repair
Adjust
Replace
Wiring Repair
Adjust
Replace
Wiring Repair
See vendor flat rate schedule
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Comments
.5
.5
.5
Yes
Yes
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
.75
.5
.3
.5
.5
.5
.2
.5
.5
.5
.5
.5
ST
ST
ST
.5
.5
.75
.8
.5
.8
13
13
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 89 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4098
4098
4098
4035
4035
4035
4097
4097
4097
4110
4110
4110
4050
4050
4050
4079
4079
4079
4038
4038
4038
4040
4040
4040
4066
4066
C
A
D
C
A
D
C
G
A
C
G
A
G
A
B
C
G
A
C
G
A
C
G
A
C
G
Correction
Legend
Comment
Legend
Television Main Control Mix Box
Television Main Control Mix Box
Television Main Control Mix Box
Thermostat, AC/Furnace
Thermostat, AC/Furnace
Thermostat, AC/Furnace
Thermostat, Heat/Cool
Thermostat, Heat/Cool
Thermostat, Heat/Cool
Vacuum Cleaner-Central
Vacuum Cleaner-Central
Vacuum Cleaner-Central
Valve, LPG
Valve, LPG
Valve, LPG
Valve, Release Quick
Valve, Release Quick
Valve, Release Quick
VCR
VCR
VCR
Water Heater
Water Heater
Water Heater
Water Heater, Aqua Hot
Water Heater, Aqua Hot
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Replace
Wiring Repair
Adjust
Replace
Wiring Repair
Adjust
Repair
Replace
Adjust
Repair
Replace
Repair
Replace
Reseal
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.2
.2
.5
.4
.4
.4
.3
.3
.3
ST
ST
ST
ST
.5
.5
.3
.3
.3
ST
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
3
3
15
3
3
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 90 of 93
Section 4000 ELECTRICAL COMPONENTS/APPLIANCES
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
4066
4066
4135
4135
4135
4135
4041
4041
4041
4041
4106
4106
4106
4016
4016
4016
4016
4021
4021
4021
4021
4020
4020
4020
4020
A
D
C
G
A
B
C
G
A
D
C
G
A
C
G
A
D
C
G
A
D
C
G
A
D
Correction
Legend
Comment
Legend
Water Heater, Aqua Hot
Water Heater, Aqua Hot
Water Heater, Tank
Water Heater, Tank
Water Heater, Tank
Water Heater, Tank
Wiper Control Box
Wiper Control Box
Wiper Control Box
Wiper Control Box
Wiring, Chassis
Wiring, Chassis
Wiring, Chassis
Wiring, Exterior 110V
Wiring, Exterior 110V
Wiring, Exterior 110V
Wiring, Exterior 110V
Wiring, Interior 110V
Wiring, Interior 110V
Wiring, Interior 110V
Wiring, Interior 110V
Wiring, Interior 12V
Wiring, Interior 12V
Wiring, Interior 12V
Wiring, Interior 12V
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Replace
Wiring Repair
Adjust
Repair
Replace
Reseal
Adjust
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Adjust
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Wiring Repair
Yes
Time
.8
.5
ST
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
1
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
ST
See vendor flat rate schedule
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
.5
ST
ST
ST
ST
ST
ST
ST
ST
ST
ST
ST
ST
ST
ST
ST
ST
15
15
15
15
15
15
15
15
15
15
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 91 of 93
Section 5000 LP GAS/MISCELLANEOUS
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
5014
5014
5014
5201
5016
5016
5016
5017
5017
5017
5018
5018
5018
5202
5008
5008
5008
5021
5021
5021
5020
5020
5020
5204
5204
5203
C
A
D
C
C
G
A
C
G
A
C
G
A
C
C
G
A
C
G
A
C
G
A
G
A
J
Correction
Legend
Comment
Legend
Base, Power Seat
Base, Power Seat
Base, Power Seat
Brokerage fee
Clamps, Hose
Clamps, Hose
Clamps, Hose
Clamps, Muffler
Clamps, Muffler
Clamps, Muffler
Clamps, Wire
Clamps, Wire
Clamps, Wire
Freight
Hose, LP Flex
Hose, LP Flex
Hose, LP Flex
LP Check Lines and Fittings
LP Check Lines and Fittings
LP Check Lines and Fittings
LP Gas Line
LP Gas Line
LP Gas Line
LP Tank
LP Tank
LP Tank Gauge
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Adjust
Replace
Wiring Repair
Adjust
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Repair
Replace
Clean
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
Time
.4
.5
.4
ST
.1
.2
.2
.1
.1
.3
.1
.1
.2
ST
.1
.1
.2
.5
.5
.5
ST
.5
ST
.2
.5
.3
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
13
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 92 of 93
Section 5000 LP GAS/MISCELLANEOUS
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
5203
5203
5026
5026
5026
5026
5010
5010
5010
5206
5206
5025
5025
5025
5011
5011
5011
5009
5009
5009
5022
5022
5022
5023
5023
5023
G
A
C
G
A
D
C
G
A
G
A
C
G
A
C
G
A
C
G
A
C
G
A
C
G
A
Correction
Legend
Comment
Legend
LP Tank Gauge
LP Tank Gauge
Pigtail, LPG
Pigtail, LPG
Pigtail, LPG
Pigtail, LPG
Regulator, LP
Regulator, LP
Regulator, LP
Sales Adjustment
Sales Adjustment
Sending Unit, LPG
Sending Unit, LPG
Sending Unit, LPG
System Check, LP
System Check, LP
System Check, LP
Tank, LP Gas
Tank, LP Gas
Tank, LP Gas
Tank, LPG
Tank, LPG
Tank, LPG
Valve, LPG Stop Fill
Valve, LPG Stop Fill
Valve, LPG Stop Fill
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Repair
Replace
Adjust
Repair
Replace
Wiring Repair
Adjust
Repair
Replace
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Adjust
Repair
Replace
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
.3
.3
Yes
See vendor flat rate schedule
ST
See vendor flat rate schedule
Yes
Yes
Yes
ST
.2
.2
.2
ST
ST
See vendor flat rate schedule
See vendor flat rate schedule
See vendor flat rate schedule
ST
.5
ST
ST
ST
ST
ST
Yes
See vendor flat rate schedule
See vendor flat rate schedule
ST
ST
See vendor flat rate schedule
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004
Gulf Stream Coach, Inc. Flat Rate Schedule
Claims Over $350 Require Authorization Per Unit
Page 93 of 93
Section 5000 LP GAS/MISCELLANEOUS
Condition Codes
01 Bent
09 Cut
17 Improper Sewing
25 Miswired
33 Rusted
41 Worn
02
03
04
05
06
07
08
10
11
12
13
14
15
16
18
19
20
21
22
23
24
26
27
28
29
30
31
32
34
35
36
37
38
39
40
42
43
44
45
46
47
Blown
Broken
Bubbled
Chipped
Clogged
Cracked
Crushed/Pinched
Dented
Dirty
Discolored
Disconnected
Erratic
Faded
Improper Crimp
Flat Rate Code - Description
5024
5024
5024
1484
1471
4162
4163
4164
4164
5205
1475
C
G
A
G
D
A
A
K
A
A
G
Correction
Legend
Comment
Legend
No Ground
No Power
No Signal
Not Sealed
Overspray
Peeling
Punctured
Scratched
Separated
Swelled
Torn
Transit Damage
Component Failure
Warped
Correction Return Parts Required? Prior Authorization?
Valve, LPG Tank Liquid
Valve, LPG Tank Liquid
Valve, LPG Tank Liquid
RECALL, Equalizer S/O Squeak Camp.
RECALL,BrakeWarningIndicator Light
RECALL-BlueSea Breaker 03V-329 (53)
RECALL-BlueSea Breaker 03V-329 (58)
RECALL-GFCI Receptacle
RECALL-GFCI Receptacle
TSB - LP Tank Bracket Campaign
TSB-BTCrus Stepwell Bulletin53-8-03
A - Replace
B - Reseal
1 - Contact vendor for other
2 - 90 day warranty only
3 - Includes trouble shooting
4 - Send Picture Before Repair
Installed Improper
Kinked
Leak - Air
Leak - Fluid
Loose
Misaligned
Missing
Adjust
Repair
Replace
Repair
Wiring Repair
Replace
Replace
Inspect
Replace
Replace
Repair
Time
Wrong Part
Recall
Sales Issue
Customer Pay
No Fault Found
Policy Adjustment
Comments
ST
ST
See vendor flat rate schedule
Yes
Yes
Yes
Yes
Yes
C - Adjust
D - Wiring Repair
5 - Includes paint and decals
6 - Per piece
7 - Includes R+R of related components
8 - Requires System Check
Yes
Yes
Yes
E - Repaint
G - Repair
F - Resewn
H - Recover
09 - Hold part until claim is paid
10 - Must be noted on delivery acceptance form
11 - Rock chips not covered
12 - Automatic car wash damage not covered
6.0
1.0
.5
1.5
.25
.4
1.0
1.0
I - Reglue
J - Clean
13 - Prior authorization over 1.0 hour
14 - Sublet bill required
15 - Prior authorization over 0.5 hour
Rev. 11/15/2004