Download Gulf Stream Coach, Inc. Flat Rate Schedule
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P.0. Box 1005 Nappanee, IN 46550 (574) 773-7761 Fax (574) 773-5761 Dear Warranty Manager: We are pleased to announce Gulf Stream’s Parts Store is now on-line. The store is user friendly and can be beneficial for our dealers and service centers. Please refer any questions you may have about the parts store to Jannie Rhodes, ext. 3711. Our updated version of our “Warranty Service Procedure Manual and Flat Rate Schedule” is enclosed. This manual has been prepared to acquaint you with the proper service procedures of Gulf Stream Coach’s Parts, Service and Warranty Departments. We have given you the opportunity to peruse this manual when inserting the tab pages within each individual section. Should you have any questions, while you are familiarizing yourself with these procedures, please feel free to contact us on our dedicated Dealer line at 1-800-482-6451. Please make sure that all of your service personnel are aware of this change. All returnable parts which are returned with the corresponding claim form must be sent to our Parts Facility which is located at Gulf Stream Coach, 503 South Oakland Avenue, Nappanee, Indiana 46550. Routing all return parts to this new location will expedite your parts returns for correct warranty reimbursement. We are pleased that this new procedure will streamline our warranty process, thus enabling a quick turnaround time on warranty reimbursements. We look forward to future advancements in this program that will be of tremendous benefit to you our valued customer. The new warranty claim form is also available on diskette should you desire a copy please call us at the above Dealer number. Sincerely, Bob Berardinelli Bob Berardinelli Director of Service Motorized Division GULF STREAM COACH, INC. FORWARD/NOTICE ________________________ In order to assure greater consistency in approving service work, processing parts orders, invoicing and proper billing, this service manual has been prepared to aid you in correct service procedures. Any or all policies, procedures or prices contained in this manual are subject to change without notice at any time. Revised pages will be issued stating date of revision and the page and section it is replacing. OBSOLETE PAGES SHOULD BE DESTROYED! If it becomes necessary to contact the Gulf Stream Coach service department, you may do so at the following address and phone numbers: Gulf Stream Coach, Inc. Service Dept. P.O. Box 1005 503 S. Oakland Ave. Nappanee, IN 46550 • • Dealer only Parts and Service Toll Free Line: 1.800.482.6451 Retail Customer Inquiry Toll Free Line: 1.800.482.6456 Fax Lines • • Motorized Service Department Fax Line: 1.574.773.2506 Travel Trailers Fax Line: 1.574.773.7093 E-Mail Addresses • • • • • Service: [email protected] Motorized Parts Division: [email protected] Motorized Technical Division: [email protected] Towable Technical Division: [email protected] Towable Parts Division: [email protected] SECTION 1 TABLE OF CONTENTS WARRANTIES 1-1 1-1 1-2 1-3 1-4 1-5 1-6 1-7 ELIGIBILITY WARRANTY REPAIR APPROVAL WARRANTY & OWNER REGISTRATION GULF STREAM COACH LIMITED WARRANTY SUBSEQUENT OWNER WARRANTY REGISTRATION FORM PDI INSPECTION CHECK LIST WARRANTY LIMITATIONS OF LIABILITY WARRANTY LIMITATIONS OF LIABILITY SECTION 2 SERVICE PROCEDURES 2-1 2-2 2-3 2-4 2-5 2-6 2-7 2-7 2-8 2-9 WARRANTY WORK APPROVAL SUBMITTING WARRANTY CLAIM SUBMITTING WARRANTY CLAIM WARRANTY CLAIM FORM WARRANTY CLAIM FORM PROCEDURE WARRANTY CLAIM FORM PROCEDURE SERVICE PROCEDURES WARRANTY AUTHORIZATION WARRANTY CLAIM APPEAL WARRANTY CLAIM NOTIFICATION FORM SECTION 3 DELIVERY 3-1 3-1 3-2 3-3 3-3 DELIVERY CHECK OUT RETAIL PRE-DELIVERY INSPECTION DRIVER AND DEALER INSPECTION FORM DELIVERY INSPECTION CHECKLIST RETAIL PRE-DELIVERY INSPECTION FORM SECTION 4 PARTS PROCEDURES 4-1 4-2 4-3 4-3 VEHICLE IDENTIFICATION NUMBER AND LOCATION PARTS PURCHASING INVOICING INVOICING WARRANTY CLAIMS TABLE OF CONTENTS CONTINUED SECTION 5 PARTS ORDER PROCEDURES 5-1 5-2 5-3 5-4 5-5 PROCEDURE/ORDERING PARTS ORDER SHIPPING INVOICE PROCEDURE/RETURN PARTS PROCEDURE/DAMAGED SHIPMENT CANCELLATION OF PARTS ORDERS SECTION 6 COMPONENT SUPPLIERS 6-1 COMPONENT PARTS PROCEDURES SECTION 7 SERVICE POLICIES 7-1 7-2 7-3 7-3 7-3 7-4 7-4 7-5 7-5 WORK APPROVAL GULF STREAM SERIAL NUMBERS CHASSIS SERIAL NUMBERS 120 DAY WARRANTY MECHANICAL LABOR COMPONENTS WITH SEPARATE WARRANTIES REPAIR VS. REPLACEMENT SUBLET WORK/ SERVICE MILEAGE/ TOWING NON-REIMBURSABLE ITEMS SECTION 8 FLAT RATE SCHEDULES AND PROCEDURES 8-1 8-2 8-2 8-3 8-24 APPLICATION FOR WARRANTY RATE REVIEW PROPER USE OF FLAT RATE SCHEDULE FAILURE CODES AND CONDITION EXPLANATION FLAT RATE SCHEDULE VENDOR FLAT RATE SCHEDULE SECTION 1 WARRANTIES 1-1 ELIGIBILITY 1-1 WARRANTY REPAIR APPROVAL 1-2 WARRANTY & OWNER REGISTRATION 1-3 GULF STREAM COACH LIMITED WARRANTY 1-4 SUBSEQUENT OWNER WARRANTY REGISTRATION FORM 1-5 PDI INSPECTION CHECK LIST 1-6 WARRANTY LIMITATIONS OF LIABILITY 1-7 WARRANTY LIMITATIONS OF LIABILITY ______________ ELIGIBILITY FOR WARRANTY Before warranty work is started, check the owner’s copy of warranty and confirm identification of the person presenting the vehicle for warranty repair. If the elapsed time from the purchase date to the present date is less than twelve (12) months and if the accumulated mileage (check the difference between odometer reading at time of service and the odometer at the time of purchase) is less than twelve thousand (12,000) miles, then the owner is entitled to warranty service under the terms of Gulf Stream Coach’s Limited Warranty. ____________ EXTENDED ELGIBILITY FOR SERVICE In addition to the original warranty, any 1998 coach purchased after December 1, 1997 will have coverage for repairs only to the side wall, roof, and floor structures for 24 months or 24,000 miles, whichever comes first. Please check owner’s signed warranty. Most appliances installed also carry a separate two- (2) year warranty. Please note that all Gulf Stream products are warranted to the original purchaser only. If you have any question about warranty eligibility please contact our service department for proper verification. WARRANTY REPAIR APPROVAL ____________ All dealers and service centers must obtain prior approval from the corresponding Gulf Stream Coach Service department before proceeding with the warranty repair if the service totals in excess of $500.00 . This approval is based upon the facts as presented by the dealer and/or as are obvious from an inspection of the vehicle. If there are other circumstances, unknown to the Gulf Stream service department or the service manager, which will invalidate the claim, it will be denied. Examples of such circumstances are mileage turn back, vehicle restriction, ineligible owner, or material not returned as required. Any warranty repairs prior to retail ownership must be pre-approved regardless of time/parts requested. 1-1 _____________ WARRANTY AND OWNER REGISTRATION A Gulf Stream Limited Warranty Form (see page 1-3) and a Subsequent Owner Warranty Registration (see page 1-4) are issued to all selling dealers by Gulf Stream Coach for the purpose of registering the purchaser of the coach as the owner. The selling dealer is to fill in all applicable blanks on the warranty, warranty registration, and pre-delivery inspection form (see page 1-5). A customer signed copy of the pre-delivery inspection checklist is to be submitted with a signed and dated warranty registration and Gulf Stream Limited Warranty. The aforementioned completed forms are to be submitted to Gulf Stream Coach within 30 days of the retail purchase date! Please submit to: ATTN. SERVICE DEPT. GULF STREAM COACH, INC. PO BOX 1005 503 SOUTH OAKLAND AVE. Nappanee, IN 46550 1-2 1-3 1-4 ____________ WARRANTY LIMITATION OF LIABILITY EXAMPLES OF ITEMS NOT COVERED BY WARRANTY Items such as, but not limited to the following normally are not considered defects in material or workmanship and, as such, normally are not covered by the warranty. Accordingly, the cost of such items is owner responsibility unless required as a result of a defect in material workmanship. * Routine maintenance service such as oil changes, tune-ups, adjusting or cleaning the carburetor or fuel system, front end alignments after actual odometer reading is 2500 miles, wheel balancing, rotating the tires, brakes and brake adjustments. * Replacement of items such as spark plugs, ignition points, condenser, fuel, air or oil filters used in connection with routine maintenance services. * Repairs necessitated by accident, abuse or negligence. * Repairs required as a result of failure to perform the recommended maintenance services specified in the owner’s manual supplied with each vehicle. * Repairs required as a result of modifications not recommended or approved by Gulf Stream Coach. * Normal wear and deterioration of such items as hoses, belts, upholstery, soft trim, bright metal parts (i.e. Grille, moldings, and bumpers), windshield wiper blades, brake lining, clutch lining. * Repairs required as a result of racing, sustained high speed, acceleration trails, wide open throttle operation, high speed acceleration or shifting transmission gears at a high engine r.p.m. * Adjustment of such items as transmission linkage, controls or bands and brakes or clutch. * Loss of engine oil, lubricant, antifreeze or refrigerant. * Gulf Stream Coach reserves the right to make changes in colors, materials, components and specifications at any time without notice or obligation. Weights published are for standard units with normal equipment. Alterations or modification to revise units due to specification changes or to accept additional equipment are not approved. * Removal of engine carbon or sludge. * Repairs required as a result of hauling trailers without suitable equipment, or hauling trailers in excess of the rated capacity of the vehicle to follow the requirements for vehicle used to pull trailers. * The addition of a hitch to any travel trailer or fifth wheel voids the warranty from the day that the hitch is installed. 1-6 SECTION 2 SERVICE PROCEDURES 2-1 WARRANTY WORK APPROVAL 2-2 SUBMITTING WARRANTY CLAIM 2-3 WARRANTY CLAIM FORM 2-4 WARRANTY CLAIM FORM PROCEDURE 2-5 WARRANTY CLAIM FORM PROCEDURE 2-6 SERVICE PROCEDURE 2-6 WARRANTY AUTHORIZATION 2-7 WARRANTY CLAIM APPEAL 2-8 WARRANTY CLAIM NOTIFICATION FORM ___________ SERVICE PROCEDURES/ WORK APPROVAL Be advised that Gulf Stream Coach does not require an approval or authorization before warranty repair work is started on any of its retail sold motor homes, travel trailers or park models on claims that total less than $500.00, unless the normal flat rate time is exceeded on any item repaired. Your guide as to the acceptability of the claim rests within the terms of our warranty. Gulf Stream’s Limited Warranty states all terms and conditions under which Gulf Stream is liable and will fulfill its obligations as a manufacturer. It is in your best interest to fully review and study the terms outlined in the warranty and to exercise caution if you are unsure as to the warrantability of a particular unit or repair. Feel free to contact the service department of the producing division concerning that specific unit as to the warrantability or repair, as the claim may be denied if not within the terms or our warranty. On claims that are in excess of $500.00 prior work approval must be received from your service representative. If at any time your repair procedure exceeds the time allowed in the flat rate section you must contact Gulf Stream Coach, Inc. for prior authorization. ****************************************************************** Never leave a warranty claim open while a customer is using his or her vehicle! If the customer picks up the vehicle before all requested repairs are complete, have the customer sign a claim for the completed repairs and submit that claim. When the customer returns start a new warranty claim. ****************************************************************** 2-1 ____________ SUBMITTING WARRANTY CLAIM A separate warranty claim will be required with each of the following conditions: A) Repairs on coach construction. This would include cabinetry, drapes, plumbing, electrical, exterior body or anything not covered by supplemental warranty under another manufacturer. B) Component parts covered under supplemental warranty such as Suburban, Dometic, Coleman, Onan, etc. will require a complete and separate warranty claim form. This procedure will occur only after every other means of obtaining warranty repair has been exhausted. Keep in mind that any dealer working on component parts without authority from the proper manufacturer may void all component warranty privileges. Should a component part warranty claim be written per dealer discretion, also required on that claim form will be a short explanation by the dealer as to why warranty work was performed by his repairman. If the repair is justifiable because of no other alternative means, then the producing plant will accept the warranty claim and submit to the appropriate manufacturer for payment. C) When sub-contracting work is included on the warranty claim, then the original invoice of billing must accompany the claim form to be honored. Sub-contract work will adhere to proper manufacturer’s warranty repair procedure and flat rate schedule. Should any unit need repair while in transit, and a call is placed to you, you should have the customer contact Gulf Stream Coach, Inc. via our customer toll free number listed on page one. Only a Gulf Stream Coach, Inc. service representative can authorized repair work at a non-Gulf Stream dealer or service center. A Gulf Stream warranty claim form is to be used by Gulf Stream dealers when submitting to the factory service department any service work performed under warranty. The warranty claim form must be signed by both the dealer and owner before submitting. Vehicles that are not sold, of course, do not require a customer signature. The Gulf Stream warranty claim form is a five- (5) part form, distribution is as follows: 1. 2. 3 4. 5. White Yellow Green Blue White - Customer copy Gulf Stream copy Gulf Stream copy Gulf Stream copy Dealer copy Please submit the yellow, green and blue copies to Gulf Stream Coach’s service department. Attach copies of all parts invoices and sublet billing to the warranty claim, and insure that all repair explanations are complete and legible. The model and serial number of any appliance or component with a separate warranty must be listed on the warranty claim. The retail owner must sign the warranty claim verifying that all repairs are complete. In addition, parts used in warranty repairs specified as “return required” in the flat rate section must accompany the warranty claim. These parts must have an attached claim properly completed. 2-2 2-3 WARRANTY CLAIM PROCEDURE ____________ NOTE: If the following procedure for completing a warranty claim is not properly followed the warranty claim will be denied along with a Warranty Notification Form stating why. It is very important that you read this section carefully, as it will ensure a quick response for warranty reimbursements. Each section numbered on the example warranty claim must be filled out. No.1 Enter the first two and last five digits of the Gulf Stream Coach serial number. For proper Gulf Stream serial number identifications see page 4-1. If the serial number is not entered the claim will be denied. If necessary please contact your Gulf Stream Coach service representative for the proper serial number. No.2 Enter the last six digits of the Chassis V.I.N number. This is the number that is usually on the customer’s vehicle registration or insurance card. If the chassis V.I.N. number and our serial number do not match, your claim will be returned. No.3 Enter the vehicle mileage (unless towable). No.4 Enter day vehicle was dropped off for service. No.5 Enter day service was completed (Contact customer same day!). No.6 Enter day customer picks up coach. No.7 Complete entire section on your dealership current address and phone number. No.8 Enter Authorization number given by a service representative. DO NOT enter a name. This space must have an authorization number if the claim exceeds $500.00 or allowed flat rates. No.9 Complete entire section on customer information. Make sure the customer’s name is spelled correctly. No.10 Enter your Gulf Stream dealer Number. No.11 Enter YOUR service repair order numbers from your in-house invoice. No.12 Enter the current Labor Rate you have registered with Gulf Stream Coach. 2-4 _____________ WARRANTY CLAIM PROCEDURE (CONTINUED) No.13 Enter all parts used for repairs on current claim only. Make sure you fill in amount you are charging Gulf Stream on each part. No.14 Complete all information on work performed, making sure you fill in the correct failure code involved. DO NOT enter more than four (5) complaints per claim, unless filing electronically. No.15 Enter the flat rate listed in the flat rate section of this manual. No.16 Enter dollar amount of labor only. No.17 Dealer signs claim stating that warranty work was performed. No.18 Customer must sign & date claim before unit is picked up. This is to verify that work was performed satisfactorily. No.19 Enter total parts used by your service center on this claim only. Do not enter parts used by sub-contractor (if applicable). No.20 Enter total labor claimed by your service center on this claim only. Do not enter labor from sub-contractor (if applicable). No.21 Enter total amount of warranty claim your service center is seeking payment for. 2-5 SERVICE PROCEDURES ______ IT’S THE LAW! Warranty claims will be honored only when the warranty and pre-delivery prep forms are completed, signed by the customer and on file in our service department. This policy has become necessary for several reasons. Many states have passed legislation which requires this procedure. In most states, upon completion of repairs you are required by law to provide a copy of the warranty claim to the retail customer. Please check your state law for details. This procedure makes good business sense for Gulf Stream and its dealers because of our mutual interest in our customers. It requires that the customer receive a copy of his warranty and pre-delivery check sheet, which he acknowledges with his signature. WARRANTY AUTHORIZATION ____________ If warranty repair work totals in excess of $500.00 prior approval must be obtained by the dealer from the service representative. When approval has been requested and acknowledged, the dealer will be given an authorization number. This number must be filled in on the warranty claim form. On dealer stock units, prior approval is required prior to accomplishing any repairs, regardless of time/parts requested. 2-6 ______ SERVICE PROCEDURE/ WARRANTY CLAIM APPEALS From time to time a claim may be “rejected,” “questioned,” or the claim amount will be “adjusted.” In such cases the claims will be returned to the dealer or service center along with a copy of a warranty claim notification form letter stating why the action was taken. The following procedure applies to the claims when you have proper justification to appeal the decision. * Write a new claim with all the information from the claim being appealed. * Attach a copy of prior claim to the new claim form. * Attach a letter of explanation containing specifics as to the justification of the appeal. * Resubmit to the warranty division within 30 days of your receipt. It is our intention to provide a quick payment for warranty claims submitted, however, we hope you understand that sometimes not all information necessary to properly process each warranty claim has been supplied, therefore, it may be necessary to return a claim to your service center for corrections. 2-7 P.O. Box 1005 – Nappanee, IN 46550 – (574) 773-7761 – Fax (574) 773-2506 DATE CLAIM/RO# This warranty claim could not be processed because of missing or incorrect data. Please make the necessary correction in the space(s) circled and resubmit for processing. OR This warranty claim has been rejected and cannot be processed due to the following: 1. Vehicle out of warranty 3. Claim duplicated 5. Normal maintenance 7. Not factory responsibility 9. Claim explanation not clear 11.Labor claimed excessive 13.Incomplete or no serial number 15.Parts show no factory responsibility 17.Resubmit, making information legible 19.Replacement of whole assembly not needed 21.Normal wear & tear/owners abuse 23.No owner’s signature 25. Chassis Manufacturer 2. Repeat repair 4. Vehicle not registered 6. Unauthorized repair 8. Late submission 10.Sublet bill required 12.Wrong serial number 14.Mileage not shown 16.Parts not returned 18.Wrong parts on claim 20.Labor rate incorrect 22.No repair date shown 24. Misc. Explanation To resubmit this claim, see Warranty Service Manual -- Section #2, Service Procedures “WARRANTY CLAIM APPEAL.” Gulf Stream Service Department 2-8 SECTION 3 DELIVERY 3-1 DELIVERY CHECK OUT 3-1 RETAIL PRE-DELIVERY INSPECTION 3-2 DRIVER AND DEALER ACCEPTANCE FORM 3-3 DELIVERY INSPECTION CHECK LIST 3-3 RETAIL PRE-DELIVERY INSPECTION FORM ______________ DELIVERY CHECK OUT The dealer or authorized personnel should check the unit upon delivery for exterior and interior damages and shortages by using the delivery inspection checklist (see page 3-3). We cannot be responsible for any shortages or transit damages that are not noted on the delivery check out sheet (see page 3-2). If the unit is damaged and of minor nature, or has any missing items, and the dealer can perform the service to have the unit saleable, contact Gulf Stream to order any necessary parts and/or to obtain authorization for repairs. Stating “subject to further inspection” on the delivery check out sheet is unacceptable and will not provide coverage for damages or shortages found at a later date. RETAIL PRE-DELIVERY INSPECTION ____________ The dealer is required to thoroughly complete the pre-delivery inspection. Gulf Stream Coach’s pre-delivery inspection is presently part of the warranty registration form. All items must be properly and fully complied with as outlined in the form and/or as required by state and/or federal statutes. Failure to follow through could result in the dealer becoming liable for any property or physical damages directly or indirectly connected with the unit stemming from the dealer’s inadequate pre-delivery preparation of the unit for retail purchase. See sample PDI on page 3-3. 3-1 SECTION 4 PARTS PROCEDURES 4-1 VEHICLE IDENTIFICATION NUMBER LOCATION 4-2 PARTS PURCHASING 4-3 INVOICING 4-3 INVOICING WARRANTY CLAIMS BEFORE ORDERING ANY PARTS YOU MUST HAVE THE PROPER SERIAL NUMBER OF THE VEHICLE Below is a diagram referencing the layout of our Serial number, followed by instructions on how to locate the serial number in the Travel Trailer or motor home. If the serial number tags have been removed from the vehicle, please inform the service representative with whom you placed the order. In most cases, we can locate the proper serial number using the name the vehicle is registered under. EXAMPLE:52-7-A-8361WFD-00000 Manufacturing division: 51 - Travel Trailers 52 - Class “A” product 53 - Class “C” product 58 - Bus & Fifth Wheel product 59 - Fifth Wheel product Model Year: 1=1991 2=1992 3=1993 4=1994 etc. Type of Unit A - Class A or Bus C - Class C Mini’s F - Fifth Wheel T - Travel Trailer Model Number of Unit Model Number gives the floor plan and approximate unit length. 8340 = Approx. 34’ unit 8361 = Approx. 36’ unit Etc. Production Number The serial number can be located in two (2) different locations on the Travel Trailer. The first tag (see illustration 1) will be located on the front road side of the exterior of the coach. The second tag (see illustration 2) is located in the overhead storage cabinet next to the microwave opening. On motor homes the first tag (see illustration 1) can be found on the wall next to the drivers chair, or if the vehicle is equipped with a drivers door, the tag will be just above or behind the door. The second tag (illustration 2) can be found in the cupboard next to the microwave opening. 1. MFD BY GULF STREAM COACH, INC. DATE OF MFG. GAWR FRONT LBS. GAWR INTERM. LBS. GAWR REAR LBS. SINGLE DUAL INC. VEH. MFD. BY WITH MINIMUM TIRES RIMS . *GVWR AT PSI COLD . WITH MINIMUM TIRES RIMS WITH MINIMUM TIRES RIMS . AT PSI COLD . . AT PSI COLD THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS IN EFFECT IN VEHICLE ID NO. 2. DATE OF MFG. VEHICLE TYPE: . GULF STREAM SERIAL NO. * REFER TO TRIP PLANNER FOR MAXIMUM VEHICLE LOADING. (LOCATION OF SERIAL NUMBER) RECREATIONAL VEHICLE DATA SHEET Gulf Stream Coach, Inc. P.O. Box 1005- Nappanee, IN 46550-(219)773-7761 State Seal No.____________________________ Date of Manufacture____________________________ Unit Serial No.___________________________ Model_______________________________________ EQUIPMENT LIST: Mfr. Model ELECTRICAL SERVICE: Furnace _________________ Water Htr.. ________________ Air Cond.. ________________ Refrig.. __________________ Oven . ___________________ Microwave________________ Generator_________________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ _________________Volts_______________Amps PERMISSIBLE GAS TYPE (s) : ____________________________________________ ____________________________________________ See Owner’s manual for all service connection and operating instructions. 4-1 PARTS PURCHASING PROCEDURES Effective August 1998, all parts shipped to dealers will be shipped on a purchase basis, whether for warranty or purchase. If parts ordered are to be used in warranty repair, the dealership must provide the unit serial number and explanation for required replacement at the time the order is placed. Warranty parts will fall under two (2) categories: 1. Active Gulf Stream dealer status. Active Gulf Stream dealers who have made prior arrangements with Gulf Stream will have all parts orders billed to their parts account with Gulf Stream, otherwise all parts will be shipped C.O.D. This billing will include all parts, shipping and handling costs. The Gulf Stream dealer is then allowed to charge Gulf Stream the same amount plus 15% for any parts used for warranty on the warranty claim. 2. Non-Active Gulf Stream dealer status. Non-active Gulf Stream dealers will have all parts ordered shipped COD, freight collect. The dealer/service center is then allowed to charge Gulf Stream the same amount plus 15% for any parts used for warranty on the warranty claim. Note: Gulf Stream reserves the right to replace all defective components with new or rebuilt components at Gulf Stream’s discretion. Parts Purchases Effective January 1, 1995, all parts ordered and/or shipped for Gulf Stream vehicles, whether for warranty or purchases, must be done through Gulf Stream dealers or authorized service centers. This policy is in effect to ensure that proper parts are ordered, and that all parts are installed professionally. Not only will this policy raise the percentage of properly shipped parts, it will enable any Gulf Stream dealer to further profit from added parts sales on maintenance parts (windshields, wipers, etc.). Further, Gulf Stream Coach will not disclose the disposition of any dealers parts orders to any customer without express written permission from that dealership. 4-2 ______ INVOICING Dealer Stock Parts Gulf Stream Coach, Inc. will replace or reimburse authorized dealers and service outlets for parts and assemblies removed from dealer stock and used during the performance of warranty service on the basis of Gulf Stream’s dealer’s net price, plus shipping charges and 15% for handling. Only approved parts and materials available through Gulf Stream are to be used in the performance warranty service. GULF STREAM COACH, INC. DOES NOT ACCEPT ANY FREIGHT COLLECT RETURNS UNLESS PRIOR AUTHORIZATION HAS BEEN ATTAINED. Replacement warranty material shipping costs for return to Gulf Stream Coach are reimbursable. To obtain reimbursement for shipping costs, the dealer or service outlet should obtain “paid” shipping receipts and attach them to the warranty claim form, itemizing the shipping costs for each item on the claim. INVOICING - WARRANTY CLAIMS All warranty claims received are forwarded and reviewed by that division’s service representative. If the claim is in order and approved, payment will be initiated as followed: Claims submitted under $500.00 Claims submitted over $500.00 - Reviewed at the division level. Payment approved. Prior authorization required. Reviewed at the division level. Payment approved. Gulf Stream Coach, Inc. reserves the right to scrutinize all warranty billings, to either adjust or deny the claim if it appears to be excessive, unreasonable, or outside the parameters of Gulf Stream Coach, Inc. warranty provisions or flat rate allowable times. 4-3 PARTS ORDERING PROCEDURES 5-1 PROCEDURE/ORDERING 5-2 PARTS ORDER INVOICE 5-3 PROCEDURE/RETURN PARTS 5-4 PROCEDURE/DAMAGED SHIPMENT 5-5 CANCELLATION OF PARTS ORDERS SECTION 5 PARTS ORDERING PROCEDURES Your parts order will be processed upon receipt, and if the parts are currently in stock, our goal will be to ship your order within 48 hours. If the order is for fabricated parts, those that must be made include: upholstery, metal, cabinets, etc. An extension of up to one week or longer will be needed. You may telephone or fax (see front page for telephone and fax listings) in a parts order for faster service, between the hours of 8:00 AM - 5:00 PM eastern standard time (please note that Indiana does not observe daylight savings time). 1. Please direct all parts order calls directly to that division’s parts representative during the above listed hours. 2. Sizes and colors are extremely important and required on the following parts: All curtains, cushions and covers. All water tanks and holding tanks. All windows, doors and drawers, etc. To avoid shipment of the wrong parts and subsequent delays, the above mentioned will not be shipped unless the size of each is furnished. 3. Along with delivery of a parts order, one copy of the parts order form will be included. This will allow you to have a record of what was ordered, the price of each part, and to confirm that correct parts were received. 4. Upon placing an order for warranty parts, the Gulf Stream serial number must be furnished. 5. Each dealer will be invoiced for all parts ordered from Gulf Stream. 6. In order to receive reimbursement for parts ordered and received, you must show those parts used in warranty repair on a warranty claim form. Some parts may require return before reimbursement can be made. Contact your service representative on these types of parts, or refer to the flat rate section of this manual. 7. IMPORTANT. Defective warranty parts must be returned to Gulf Stream’s central parts receiving location at 503 S. Oakland Avenue, Nappanee, Indiana, 46550. In order to assure the return of these parts, we reserve the right to deny any claim until such parts have been received. 5-1 PARTS ORDER PROCEDURES/ RETURN PARTS In order to be reimbursed for shipping costs on the return of defective warranty parts, those which can be returned via United Parcel Service should have the shipping charges calculated prior to closing the return parts package. And, indicate on the warranty claim the prepaid UPS charges. Do not ship COD. GULF STREAM COACH, INC. DOES NOT ACCEPT FREIGHT COLLECT RETURNS! UNLESS PRIOR AUTHORIZATION HAS BEEN ATTAINED! Larger items which require return shipment by freight lines must have prior approval by Gulf Stream before returning. Gulf Stream will issue a pickup call for all freight return items. PACKAGING Components should be returned in original packages (i.e.- a new radio is shipped complete with installation kit and instruction manual, the defective radio should be returned in the same package with all accessories and instructions). Components damaged by improper packing will not be credited and labor to install will be not allowed. OTHER RETURN METHODS Some dealerships have other methods of returning parts (i.e.-delivery drivers, parts couriers, etc.). No matter what method of return you choose to use, you must have a warranty claim with all parts. If the parts are dropped off by your agent at our factory, one of our parts department agents must sign the invoice showing we received the parts. Failure to do so will not guarantee that your parts will be credited, and they will be returned to your dealership freight collect. 5-3 PARTS ORDER PROCEDURE/ DAMAGED SHIPMENT PARTS SHIPPED IN ERROR OR DAMAGED IN SHIPMENT 1. All received parts should be checked for damage immediately. If wrong parts have been shipped, please notify Gulf Stream immediately. 2. Return the part and packing slip of the parts order form along with warranty claim to Gulf Stream’s central parts receiving location at 503 South Oakland Avenue, Nappanee, Indiana, 46550. 3. GULF STREAM DOES NOT ACCEPT ANY FREIGHT COLLECT RETURNS! UNLESS PRIOR AUTHORIZATION IS ATTAINED! 4. File a claim for all damaged parts with the carrier. Do not file freight damaged claims with Gulf Stream. 5-4 CANCELLATION OF PARTS ORDERS Any Gulf Stream dealer may cancel his or her order at any time if the requested part(s) are a regular stock item. If the item ordered has to be manufactured specifically to fill your order, or specially ordered from our vendor (i.e.-cabinets, obsolete parts, manufactured compartment doors, etc.) the order must be cancelled within 24 hours of first placing the order. All cancelled orders must be done by fax. All division fax numbers are listed on the front page of this manual for your convenience. If the order is not cancelled by fax, you will not be reimbursed if the part arrives at your dealership. Any stock item returned to Gulf Stream due to cancellation will be subject to a 15% re-stocking fee. Non-stock or special ordered parts is nonreturnable items. All parts returned to Gulf Stream due to cancellation must be sent prepaid, and you will not be reimbursed for these freight charges. 5-5 SECTION 6 COMPONENT SUPPLIERS 6-1 COMPONENT PARTS PROCEDURES COMPONENT PARTS PROCEDURES Component parts such as refrigerators, furnaces, ranges, water heaters, etc. are warranted by their respective manufacturers. Dealers who are authorized service agents of these producers are expected to provide the warranty service on these component parts. Dealers who are not authorized representatives of these producers are to contact the manufacturer of that component or his local agent for parts and service under warranty. Should all efforts to obtain a local agent for parts and service fail, it is possible to receive this service from Gulf Stream Coach, Inc. recreational vehicle service centers. These centers should be contacted for component part warranty service only if it is not available locally. Our factory service departments do not stock component parts and must order them, as you would. It therefore benefits you, the dealer, to communicate directly with the component manufacturer as to the parts needed or service information required. Gulf Stream Coach, Inc. stands behind its products and will help in obtaining any parts or service if all efforts have failed previously. 6-1 SERVICE POLICIES 7-1 WORK APPROVAL 7-2 GULF STREAM SERIAL NUMBERS 7-3 CHASSIS SERIAL NUMBERS (VIN) 7-3 120 DAY WARRANTY 7-3 MECHANICAL LABOR 7-4 COMPONENTS WITH SEPARATE WARRANTIES 7-4 REPAIR VS. REPLACEMENT 7-5 SUBLET WORK/SERVICE MILEAGE/TOWING 7-5 NON-REIMBURSABLE ITEMS WORK APPROVAL All dealers and service center outlets must obtain prior work approval from the service department of the issuing manufacturing plant before proceeding with warranty work if the total claim is in excess of $500.00 or the work performed exceeds the allowed flat rate time. This approval is based upon the facts as presented by the dealer, and/or is obvious from an inspection of the vehicle. If there are other circumstances, unknown to the Gulf Stream service department or the service manager, which will invalidate the claim, it will be denied. Examples of such circumstances are mileage turn back, vehicle restructuring, ineligible owner, or material not returned as required. 7-1 BEFORE ATTEMPTING SERVICE YOU MUST HAVE THE PROPER SERIAL NUMBER OF THE VEHICLE Below is a diagram referencing the layout of our Serial number, followed by instructions on how to locate the serial number in the Travel Trailer or motor home. If the serial number tags have been removed from the vehicle, please inform the service representative with whom you placed the order with. In most cases, we can locate the proper serial number using the name the vehicle is registered under. EXAMPLE:52-7-A-8361WFD-00000 Manufacturing division: 51 - Travel trailers 52 - Class “A” product 53 - Class “C” product 58 - Bus & Fifth wheel product 59 - Fifth wheel product Model Year: 1=1991 2=1992 3=1993 4=1994 etc. Type of Unit A - Class A or Bus C - Class C mini F - Fifth Wheel T - Travel Trailer Model Number of Unit Model Number gives the floor plan and Approximate unit length. 8340 = Approx. 34’ unit 8361 = Approx. 36’ unit etc. Production Number The serial number can be located in two (2) different locations on the Travel Trailer. The first tag (see illustration 1) will be located on the front roadside of the exterior of the coach. The second tag (see illustration 2) is located in the overhead storage cabinet next to the microwave opening. On motor homes the first tag (see illustration 1) can be found on the wall next to the drivers chair, or if the vehicle is equipped with a drivers door, the tag will be just above or behind the door. The second tag (illustration 2) can be found in the cupboard next to the microwave opening. 1. MFD BY GULF STREAM COACH, INC. DATE OF MFG. GAWR FRONT LBS. GAWR INTERM. LBS. GAWR REAR LBS. SINGLE DUAL INC. VEH. MFD. BY WITH MINIMUM TIRES RIMS . *GVWR AT PSI COLD . WITH MINIMUM TIRES RIMS WITH MINIMUM TIRES RIMS . AT PSI COLD . . AT PSI COLD THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS IN EFFECT IN VEHICLE ID NO. 2. DATE OF MFG. VEHICLE TYPE: . GULF STREAM SERIAL NO. * REFER TO TRIP PLANNER FOR MAXIMUM VEHICLE LOADING. (LOCATION OF SERIAL NUMBER) RECREATIONAL VEHICLE DATA SHEET Gulf Stream Coach, Inc. P.O. Box 1005- Nappanee, IN 46550-(219)773-7761 State Seal No.____________________________ Date of Manufacture____________________________ Unit Serial No.___________________________ Model_______________________________________ EQUIPMENT LIST: Mfr. Model ELECTRICAL SERVICE: Furnace _________________ Water Htr.. ________________ Air Cond.. ________________ Refrig.. __________________ Oven . ___________________ Microwave________________ Generator_________________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ _________________Volts_______________Amps PERMISSIBLE GAS TYPE (s) : ____________________________________________ ____________________________________________ See Owner’s manual for all service connection and operating instructions. 7-2 _________________ VEHICLE IDENTIFICATION NUMBER (VIN) - CHASSIS The vehicle identification number is the specific chassis number issued by the chassis producer. This number is stamped on the frame of the motor home or travel trailer (right side top of frame in engine compartment, and metal ID tag on firewall above batteries of class A motor homes, hitch A frame on travel trailers, goose neck on fifth wheels, and driver’s door post on class C’s). 1GBKP37W5E3328234 (EXAMPLE) The VIN number should correspond with all paperwork issued by the chassis manufacturer and any reference Gulf Stream makes concerning a chassis number for a specific unit. __________________ 90 DAY ADJUSTMENT WARRANTY LIMITATION Floor coverings, cushion foam, compartment doors, driver and passenger seats, cushion fabric, fire extinguisher, refrigerator, interior, plumbing system and faucets, light fixture, interior and exterior pre-finished paneling and siding, vinyl and miscellaneous nuts, bolts, and fittings are for a period of 90 days covered by adjustments or repaired free of charge. After such 90 day period, necessary adjustments will be considered normal maintenance resulting from the use that is not covered by the manufacturer’s warranty. Labor and parts after the 90 day period aside from adjustments will be covered for a period as provided by in the manufacturer’s warranties. __________________ MECHANICAL LABOR Labor for the performance of warranty service will be allowed on the basis of the service outlets established reasonable hourly labor rate multiplied by the applicable time allowance in the warranty flat rate schedule published by Gulf Stream Coach and current at the time of repairs. 7-3 ___________________ COMPONENTS WITH SEPARATE WARRANTIES Warranty and service procedures as published by the component manufacturer will apply. In the event that the dealer is unable to work directly with the component manufacturer, Gulf Stream will act as the intermediate and forward the claim for payment. However, payment will be in accordance with the component manufacturer’s policies and warranty payment schedule. __________________ REPAIR VS. REPLACEMENT Appliances that are considered items by their manufacturer, (i.e. furnaces, ranges, water heaters, microwave ovens, televisions, refrigerators, icemakers, etc.), will NOT be replaced without the specific manufacturer’s approval. 7-4 SUB-CONTRACTING/SERVICE MILEAGE/TOWING When it is necessary for a dealer or service outlet to go outside his/her service department to have service completed, Gulf Stream Coach will reimburse the dealer or service outlets the net costs for such services, but not to exceed the amount the dealer would have been reimbursed had the dealer performed the service. Claims for sublet work must be supported by a properly prepared original repair order from the outside shop that performed the service. WARRANTY SERVICE MILEAGE/TOWING Warranty service mileage, mechanic’s travel time and towing charges will be considered only if all of the following conditions prevail: A. The vehicle on which the warranty service is to be performed cannot be driven to the dealer’s or service center’s facility due to an apparent Gulf Stream warranty failure. B. The service mileage is based on the distance from the location where the vehicle became inoperable to the nearest authorized service facility. NOTE: For warranty purposes, recreational vehicles parked on permanent sites will be considered able to be driven or towed to the service facility. Travel time or service call charges for these vehicles will not be considered a warranty expense. NON-REIMBURSABLE COSTS A. Services required due to improper storage. B. Diagnosis and test services, unless allowed by vendor flat rate. C. Repairs performed a second time by a dealer (due to improper assembly or repair, or the lack of proper road testing) when the original warranty repair was performed. D. Owner’s negligence or misuse. E. Owner’s failure to comply with instructions for service or maintenance. F. Accidents, unauthorized repairs or unauthorized use. G. Service calls to the vehicle unless the vehicle is disabled due to a Gulf Stream component failure. Prior authorization is required for all service calls. NOTE: The dealer is responsible for performing normal maintenance prior to retail sale of the unit. This includes, but is not limited to, cleaning, polishing, lubrication, chassis maintenance, battery care, resealing body and roof seams, and minor adjustments as described in the vehicle owner’s manual. Normal deterioration due to climatic or environmental conditions or lack of proper maintenance is not warrantable. 7-5 SECTION 8 FLAT RATE SCHEDULE 8-1 APPLICATION FOR WARRANTY RATE REVIEW 8-2 PROPER USE OF FLAT RATE SCHEDULE 8-2 FAILURE CODES AND CONDITIONS 8-3 FLAT RATE SCHEDULE 8-24 VENDOR FLAT RATE SCHEDULE GULF STREAM COACH, INC. 503 S. OAKLAND AVE - P.O. BOX 1005 NAPPANEE, IN 46550 PHONE (800) 289-8787 FAX (574) 773-2506 APPLICATION FOR WARRANTY RATE REVIEW DEALERSHIP ________________________________________________ PHONE NUMBER __________________________ ADDRESS ___________________________________________________ FAX NUMBER ____________________________ CITY _______________________________ ZIP CODE _______________ STATE ___________ SERVICE MANAGER _______________________________ GENERAL MANAGER _____________________________ CURRENT LABOR RATE __________ DATE OF LAST INCREASE ___________ LABOR RATE REQUESTED __________ (The current labor rate must have been in effect for one-year/12 months before any allowable increase) (PLEASE PROVIDE 2 PHOTOS OF YOUR POSTED LABOR RATE) LIST THREE (3) RV DEALERS IN YOUR AREA AND THEIR LABOR RATE DEALER PHONE NUMBER LABOR RATE NUMBER OF BAYS ________ SQUARE FOOTAGE ______________ NUMBER OF TECHNICIANS ________________ NUMBER OF CERTIFIED TECHNICIANS ________________________ MASTER CERTIFIED _______________________ PARTS INVENTORY $ _________ SQUARE FOOTAGE _______ PARTS REPRESENTATIVES _______________________ WASH BAY (INSIDE) _________________ (OUTSIDE) _____________ PLEASE CIRCLE ONE CHASSIS LIFT Y N PIT Y N BODY SHOP Y N PAINT SHOP Y N - NUMBER OF BAYS ___________TECHNICIANS ___________ SUBLET Y N CHASSIS CERTIFICATIONS VENDOR CERTIFICATIONS DOMETIC Y N CHEVY Y N HWH JACKS Y N FORD Y N NORCOLD Y N FREIGHTLINER Y N ONAN Y N SPARTAN Y N POWER GEAR Y N WORKHORSE Y N SUBURBAN Y N OTHER __________________________________________________________________ CUSTOMER ACCOMODATIONS DO YOU HAVE A CUSTOMER LOUNGE? Y N DO YOU HAVE A VENDING AREA FOR CUSTOMERS? Y N DO YOU HAVE HOOK-UPS FOR CUSTOMERS WHO WILL NEED TO STAY? Y N WILL YOU WORK ON CUSTOMERS WHO HAVE NOT BOUGHT FROM YOU? Y N WILL YOU TAKE DROP-IN CUSTOMERS? Y N WHAT IS YOUR CUSTOMER SATISFACATION INDEX RATING? _________% **THE INFORMATION LISTED ON THIS FORM IS TRUE AND FACTUAL TO THE BEST OF MY KNOWLEDGE AND WILL BE HELD CONFIDENTIAL AT MY REQUEST ONLY: DEALER SIGNATURE __________________________________________ DATE _________________________ GULF STREAM COACH, INC. USE ONLY DATE EFFECTIVE _______________RATE APPROVED ____________________APPROVED BY _______________________ 8-1 __________________ PROPER USE OF FLAT FATE SCHEDULE In order to have a mutual understanding of proper and fair time allotment for warranty repairs, Gulf Stream Coach has developed a Flat Rate and Failure Code Schedule. This schedule lists all major parts installed on Gulf Stream vehicles. However, this schedule is subject to change at any time without notice from Gulf Stream Coach. Gulf Stream Coach reserves the right to adjust any rate that may be affected upon changes. When such changes occur you will receive revised flat rate schedule pages along with an explanation of where to insert them in your warranty manual. For questions concerning our flat rate schedule or subsequent changes, please contact our Customer Service Department. __________________ FAILURE CODES AND CONDITIONS The flat rate schedule has been broken down into five (5) different sections. They are Exterior, Interior, Plumbing, Electrical components/ Appliances, and LP Gas/Miscellaneous. Although we have made a great effort to categorize each part properly, you may find what you’re looking for in a section other than where you’re searching. The flat rate schedule lists failure codes as well as condition codes. Failure codes pertain to the item in question and condition codes pertain to what happened to that item. EXAMPLE: 1. If a vehicle has a fender skirt that has been cracked due to over-tightened screws, the codes would be: 1120A for fender skirt replace, and 7 to indicate that it was cracked. 2. A second failure code may be necessary if the fender skirt needs to be repainted. That code would be 1120C for fender skirt repaint, and again add 7 to indicate that the original condition was due to a crack. BE SURE TO HAVE BOTH CODES WHEN SUBMITTING YOUR CLAIM! For further illustrations on properly using our flat rate and failure code schedule and applying that information to our warranty claims, please refer to the warranty claim example on page 2-4. 8-2 Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section ATWOOD ATWOOD MOBILE PRODUCTS - 4750 HIAWATHA DRIVE - ROCKFORD - ILLINOIS - 61103-1298 - PHONE 815.877.5700 - FAX 815.877.7469 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES. TIME ALLOWANCE SCHEDULE (IN HOURS) TOP WIND JACK* 5TH WHEEL JACK* COMPLETE JACK: BOTH LEGS 1.5 BRAKE SYSTEM COMPLETE ACTUATOR: BOLT ON BOLT ON 0.5 ONE (1) LEG .75 WELD ON 1.0 BEVEL GEARS (PER LEG) .75 WELD ON 2.0 1.0 0.5 CAP .25 GEAR BOX .75 MASTER CYLINDER PUSH ROD ASSEMBLY 1.0 .75 MOTOR 0.5 SHOCK ABSORBER 0.5 BEARING HANDLE SIDE WIND JACK* COMPLETE JACK: BOLT ON WELD ON 1.0 BALL SCREW CAMPER JACK* SHOULDER BOLT 0.5 0.5 ELECTRIC: RELEASE HANDLE 1.0 0.5 COMPLETE JACK 0.5 STOP SPRING 0.5 BEVEL GEARS 0.5 BEVEL GEARS 1.5 COVER 0.5 BRACKETS 0.5 FOUNDATION BRAKES: PER AXLE 1.5 HANDLE 0.5 COVER TOP-BOTTOM .25 MOTOR .75 SHOE & LINING: PER AXLE 1.5 0.5 MOTOR SWITCH 0.5 2-WAY/4-WAY PLUG 0.5 WHEEL CYLINDER: PER AXLE 1.5 COMPLETE JACK 0.5 MANUAL: COVER .25 COMPLETE JACK 0.5 LENS EACH ADD'L JACK ADD .25 COMPLETE COUPLER: BOLT ON 0.5 LIGHT SOCKET .25 .25 COVER .25 WELD ON 1.5 LIGHT SWITCH .25 BEVEL GEARS .75 LATCH (2" OR 2 5/16") 1.0 MOTOR 0.5 BRACKETS 0.5 MOTOR SWITCH .25 STABILIZER JACK* COMPLETE JACK POWER JACK* COUPLER *INNER RAM NOT AVAILABLE, REPLACE JACK OR APPROPRIATE LEG. Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section BIGFOOT QUADRA MFG. INC. - 69129 US 131 S. - BOX 536 - WHITE PIGEON - MICHIGAN - 49099 - PHONE 1.800.752.9815 - FAX 1.616.483.9636 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES. NOTE!: PLEASE DO NOT PROCEED TO WORK ON ANY PROJECTS WITHOUT FIRST DISCUSSING IT WITH QUADRA'S SERVICE DEPARTMENT, GETTING THE NECESSARY APPROVAL NUMBERS. THE WARRANTY SPECIFICALLY ALLOWS FOR THIS. WE URGE YOU TO COOPERATE. REPAIR TIME CHART TROUBLE-SHOOTING TIME WILL BE MINIMAL IF REPAIR FACILITY CALLS BEFORE STARTING REPAIR. FOLLOWING ARE SOME TIME GUIDELINES FOR YOU TO FOLLOW IF SERVICE DEPARTMENT IS NOT AVAILABLE. REMOVE & REPLACE CONTROL PANEL 0.5 REMOVE & REPLACE 1.0 REMOVE & REPLACE CYLINDER PUMP ASSEMBLY 1.0 REMOVE & REPLACE HYDRAULIC LINES (PER CYLINDER) 0.5 REMOVE & REPLACE SOLENOID (DISCONNECT) 0.5 REMOVE & REPLACE TANK SOLENOID 0.5 ANY OTHER REPAIRS NEED THAT ARE NOT LISTED ABOVE WILL BE DEALT WITH ONE ON ONE AT THAT TIME. QUADRA MFG., INC. WILL PAY A PREDETERMINED RATE PER HOUR FOR WARRANTY REPAIR. ANY DEVIATION FROM ABOVE RATE GUIDE WILL BE TAKEN UNDER CONSIDERATION BY THE SERVICE DEPARTMENT. A COPY OF WARRANTY AUTHORIZATION WITH APPROVAL # WILL BE FAXED OR MAILED TO REPAIR FACILITY SO IT CAN BE MAILED WITH REPAIR ORDER BACK TO QUADRA MFG., INC. Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section COLEMAN RV PRODUCTS - 3050 N. ST. FRANCIS - WICHITA - KANSAS - 67219 - PHONE 800.227.5693 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES. PRE-APPROVAL BY COLEMAN IS RECOMMENDED COLEMAN'S FLAT RATE POLICY DOES NOT PROVIDE A LABOR ALLOWANCE FOR TIME NEEDED TO REMOVE AND REPLACE AN APPLIANCE REPLACE MOTOR CAPACITOR 1.0 REPLACE WALL THERMOSTAT 1.0 REPLACE COMPRESSOR RUN CAPACITOR 1.0 REPLACE COMPRESSOR START CAPACITOR 1.0 REPLACE MOTOR 1.5 REPLACE IMPELLER 1.5 REPLACE SELECTOR SWITCH 1.0 THE ROOF TOP UNIT, A $5.50 CHARGE IS ALLOWED REPLACE FREEZE SWITCH 1.0 FOR REMOVING AND RE-INSTALLING THE REPLACE THERMOSTAT (COLD CONTROL) 1.0 SHROUD. (THE CEILING ASSEMBLY AND ITS REPLACE FAN BLADE 1.0 COMPONENTS PARTS ARE NOT INCLUDED.) REPLACE OVERLOAD .75 REPLACE HEAT ELEMENT 1.0 REPLACE RELAY 1.0 REPLACE SHROUD* .25 REPLACE ELECTRONIC CONTROL (DELTA SERIES) 1.0 REPLACE MOTOR MOUNT 1.5 REPLACE TERMINAL BLOCK 1.0 REPLACE TERMINAL BOARD 1.0 REPLACE SOLID STATE START DEVICE 1.0 REPLACE CAP TUBE & FILTER ASSEMBLY** FLAT RATE 70.00 REPLACE COMPRESSOR* FLAT RATE 90.00 REPLACE LIMIT SWITCH LEAK ALLOWANCE MAXIMUM** 1.0 FLAT RATE 70.00 * WHEN A COMPONENT PART IS REPLACED IN ** INCLUDES REFRIGERANT, FITTINGS, ETC. Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section DEWALD DEWALD MFG. INCORPORATED - 1023 WEST 8TH STREET - MISHIWAKA - INDIANA - 46544-0703 - PHONE 800.332.7343 - FAX 219.255.5029 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES. THIS VENDOR REQUESTS THAT YOU CONTACT THEM DIRECTLY FOR WARRANTY SERVICE. REPLACE SLIDE OUT PUMP 0.5 REPLACE SLIDE OUT CYLINDER 0.8 REPLACE PUMP SOLENOID 0.1 REPLACE PUMP SWITCH .05 REPLACE MANUAL DRIVE 0.4 Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section DOMETIC THE DOMETIC CORPORATION - 205 E. FENN STREET - DOCK 6 - LAGRANGE - INDIANA - 46761 - PHONE 800.343.3302 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES. THIS VENDOR REQUESTS THAT YOU CONTACT THEM DIRECTLY FOR WARRANTY SERVICE. ITEM RATE DOUBLE DOOR RATE RM7030,7130,7732,7832 0.5 0.5 0.5 DOOR GASKET .75 1.0 1.0 DOOR HANDLE .25 .25 .25 COOLING UNIT*** 2.25 3.0 4.5 HEATING ELEMENT 1.0 1.0 BURNER TUBE 1.0 1.0 1.0 1.0 1.0 1.0 DOOR REPLACED PIEZO IGNITOR 1.0 REIGNITOR 1.0 SAFETY GAS VALVE 1.0 GAS SHUTOFF VALVE ORIFICE .75 .75 .75 .75 .75 THERMOCOUPLE 1.0 1.0 .75 1.0 THERMISTAT/THERMISTOR 1.0 1.0 1.0 SWITCH 1.0 LOWER MODULE BOARD 1.0 1.0 UPPER PC BOARD 1.0 1.0 SOLENOID VALVE *** 1.0 1.0 BROKEN WIRE 1.0 1.0 1.0 COMPLETE REFRIGERATOR REPLACED .75 1.0 1.5 FOR OTHER REPAIRS CONTACT DOMETIC FOR RATES AND FURTHER AUTHORIZATION Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section EVANS TEMPCON EVANS TEMPCON - 701 ANN ST. NW - GRAND RAPIDS - MICHIGAN - 49504 - PHONE 800.878.7147 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES. ITEM RECLAIM, EVACUATE AND RE-CHARGE* EXPANSION VALVE 1.0 EVAPORATOR COIL 1.0 SWITCHES (BLOWER, PRESSURE, AND A/C) RECEIVER DRIER R&R 0.4 1.2 0.3 1.0 WATER VALVE 0.3 0.3 HEATER COIL 1.0 1.0 CONDENSER COIL 1.0 1.0 BLOWER NOTOR/ WHEELS 1.0 COLD CONTROL 0.3 FREON HOSE REPLACEMENT 1.0 0.3 CONTROL PANEL/ WIRE & VACUUM HARNESS, AND FACE PLATE 0.5 VACUUM MOTOR (FRESH AIR/ RECIRCULATION DOOR) 0.3 VACUUM MOTOR (AIR DISTRIBUTION BOX) 1.0 WIRE HARNESS-MOTOR .75 DASH LOUVER 0.3 DEFROST LOUVER 0.3 RETURN GRILL 0.2 *IF MORE THAN ONE ITEM IS REPLACED OR REPAIRED, ONLY ONE ALLOWANCE FOR EVACUATE AND RE-CHARGE WILL BE ALLOWED. Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section FRIGICOOL/SCS FRIGETT SCS FRIGETT - 1200 WEST RISINGER - FT. WORTH - TEXAS - PHONE 817.293.5313 - FAX 817.293.8014 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES. EVAPORATOR HEATER UNIT IN DASH PLENUM AND CONTROLS COMPONENTS HEAT-COOL UNIT (POWER PACK)*** 1.8 PLENUM ASSEMBLY 1.5 EVAPORATOR OR HEATER COIL*** 1.0 PLENUM BLOWER MOTOR OR WHEEL 0.4 HEAT COIL 1.0 VACUUM MOTOR (WHEN REMOVAL OF PLENUM RQ'D) 1.7 POWER PACK BLOWER MOTOR ASSY. OR COMPONENTS 1.0 VACUUM MOTOR (EXTERNAL OR PLENUM) 0.4 EXPANSION VALVE*** 0.6 CONTROL ASSEMBLY (PUSH BUTTON LEVER) 0.5 THERMOSTAT 0.5 LOUVER 0.2 VACUUM MOTOR (LOCATED WITHIN POWER PACK) 0.8 BOWDEN CABLE 0.5 VACUUM (EXTERIOR MOUNTED) 0.4 VACUUM HARNESS 0.8 WIRE HARNESS 0.8 REFRIGERANT COMPRESSOR*** 1.0 WATER VALVE 0.5 COMPRESSOR CLUTCH ASSEMBLY 1.4 TRINARY SWITCH 0.4 COMPRESSOR DRIVE BELT (90 DAYS) 0.4 RELAY 0.5 COMPRESSOR MOUNT 1.0 RESISTOR, MOTOR SPEED 0.4 IDLER PULLEY 0.4 REFRIGERANT HOSE ASSEMBLY*** 0.5 REFRIGERANT HOSE FITTING*** 0.5 REFRIGERANT COMPRESSOR & COMPRESSOR MOUNT COMPRESSOR AND CONDENSER FAN COMPONENTS CONDENSER COIL*** 0.7 PRESSURE SWITCH, DRIER*** 0.3 CONDENSER FAN ASSEMBLY 0.5 HEATER HOSE 0.4 RECEIVER DRIER*** 0.3 VACUUM CONTROL SWITCH 0.4 AN ADDITIONAL FLAT RATE WILL BE PAID FOR FLUIDS (FREON AND OIL) AND THIS SERVICE IS AS FOLLOWS: FRONT ENGINE DRIVEN CHASSIS $70.00 REAR ENGINE DRIVEN CHASSIS $95.00 *** REPLACING THESE COMPONENTS WILL REQUIRE SYSTEM EVACUATION, LEAK TESTING, FREON CHARGING OR RECYCLING AND POSSIBLE REFRIGERANT OIL CHARGING. Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section FANTASTIC VENT FAN-TASTIC VENT CORP. - 14720 DOWNY - CAPAC - MICHIGAN - 48014 - PHONE 800.521.0298 - FAX 810.395.2577 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VEHICLES. CONTACT FAN-TASTIC VENT CORP. DIRECTLY FOR WARRANTY CLAIM GUIDELINES REPLACE LIFT KNOB & EXTENSION 0.1 REPLACE LIFT MOTOR 0.1 REPLACE LIFT ARM 0.2 SEPARATE 3 SPEED SWITCH COILS 0.2 REPLACE 3 SPEED/ REVERSE SWITCH 0.2 REPLACE DOME SWITCH 0.2 REPLACE DOME 0.2 REPLACE FAN MOTOR ASSEMBLY 0.3 REPLACE 1230 KIT COMPLETE 0.4 REPLACE 1240 KIT COMPLETE 0.4 REPLACE 6040 KIT COMPLETE 0.5 REPLACE ENTIRE VENT/ FAN 0.7 NOTE: IF PROJECTED REPAIR TIME EXCEEDS 0.7 HOURS SHOP TIME, FTVC MAY ELECT TO SHIP ENTIRE REPLACEMENT VENT/ FAN. Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section HEART INTERFACE 811 1ST AVENUE SOUTH - KENT - WASHINGTON - 98032 - PHONE 1.800.446.6180 - FAX 1.206.859.3579 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES. DUE TO THE TRAINING REQUIREMENTS NECESSARY FOR PROPER REPAIRS ON THIS PRODUCT IT IS RECOMMENDED THAT ONLY QUALIFIED AND AUTHORIZED HEART INTERFACE REPAIR FACILITIES ATTEMPT ANY REPAIR ON HEART INVERTERS. FOR INFORMATION ON BECOMING AN AUTHORIZED HEART INVERTER FACILITY, PLEASE CONTACT HEART'S SERVICE DEPARTMENT AT THE ABOVE ADDRESS AND PHONE NUMBER. Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section HWH JACKS STUART'S SERVICE - 28871 COUNTY RD 6 WEST - PO BOX 4004 - ELKHART - INDIANA - 46514-4004 - PHONE 800.826.6267 - FAX 219.262.0389 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES. DUE TO THE TRAINING REQUIREMENTS NECESSARY FOR PROPER REPAIRS ON THIS PRODUCT IT IS RECOMMENDED THAT ONLY QUALIFIED AND AUTHORIZED HWH REPAIR FACILITIES ATTEMPT ANY REPAIR ON HWH LEVELING JACKS. FOR INFORMATION ON BECOMING AN AUTHORIZED HWH LEVELING REPAIR FACILITY, PLEASE CONTACT HWH DIRECTLY AT 1.800.321.3494 Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section INTELLITEC INTELLITEC - 131 EISENHOWER LAND NORTH - LOMBARD - ILLINOIS - 60148 - PHONE 800.251.2408 - FAX 708.916.7890 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES. ALL INTELLITEC PRODUCTS INTENDED FOR USE IN RECREATIONAL VEHICLES, NOT LISTED BELOW, ARE COVERED BY A MAXIMUM THIRTY (30) MINUTE (.50 HOUR) LABOR REPLACEMENT ALLOWANCE. AUTHORIZED REPLACEMENT HOURS SCHEDULE BATTERY DISCONNECT RELAY 0.5 BATTERY DISCONNECT BEZEL 0.5 BATTERY ISOLATOR CONTROL 0.5 ISOLATOR RELAY DELAY 0.5 BATTERY WATCH MODULE 0.5 WIPER CONTROLS 0.5 BATTERY WATCH RELAY 0.5 MPX SWITCH/CONTROL 0.5 EMU2 COMPLETE 0.75 EMU2 PC BOARD 0.5 ENERGY MANAGEMENT SYSTEM COMPLETE 1.5 ENERGY MANAGEMENT SYSTEM COMPLETE PC BOARD 1.0 SLIDE OUT CONTROL 0.5 SLIDE OUT SWITCH 0.5 BATTERY CONTROL CENTER 1.0 BATTERY CONTROL CENTER PC BOARD 0.75 BETTERY CONTROL CENTER ISOLATOR RELAY 0.5 Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section KWIKEE STEPS KWIKEE PRODUCTS COMPANY - 2947 STATE HIGHWAY 38 - DRAIN - OREGON - 97435 - PHONE 800.736.9961 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES. UNLESS PRIOR AUTHORIZATION IS GIVEN BY KWIKEE, REIMBURSEMENT OF LABOR CLAIMS WILL BE LIMITED TO THE PERIODS OF TIME AUTHORIZED AS LISTED IN THE TABLE BELOW. KWIKEE REQUESTS THAT YOU ATTEMPT TO CONTACT THEM DIRECTLY FOR WARRANT AUTHORIZATIONS. DEFECTIVE PART DIAGNOSTIC TIME REPAIR TIME TOTAL TIME 0.3 0.8 0.3 0.8 LINKAGE 0.5 0.5 N/A 0.3 0.3 GEAR/GEAR CASE 0.3 0.7 1.0 DOOR SWITCH 0.3 0.2 0.5 CONTROL UNIT MOTOR DO NOT CUT ANY WIRES ON CONTROL UNITS OR MOTORS. CUT WIRES WILL AUTOMATICALLY VOID THE WARRANTY AS KWIKEE WILL HAVE NO WAY OF TESTING OR VERIFYING YOUR CLAIM. Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section MANCHESTER GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PUBLISHED WARRANTY CLAIM PROCEDURES. PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES. AUTHORIZED LABOR SCHEDULE REMOVE AND REINSTALL VAN TANK 0.6 REMOVE AND REINSTALL MOTOR HOME TANK 1.0 REPLACE DOT CYLINDER 0.2 REPLACE SERVICE VALVE 0.5 REPLACE OUTAGE VALVE 0.3 REPLACE FLOAT GAUGE 0.3 REPLACE REMOTE SENDING UNIT (90 OHM SENDER) REPAIR LEAKING THREAD (TANK.CYLINDER ONLY) 0 0.5 REMOVE AND REPLACE REGULATER 0.5 REPLACE 80% STOP FILL VALVE 0.75 LOW PRESSURE HOSES AND PIGTAILS 0 MANCHESTER TANK WILL REIMBURSE THE AUTHORIZED OEM RV MANUFACTURING CENTER THE CERTIFIED RETAIL LABOR RATE THAT APPLIES TO WARRANTY WORK IN THAT AREA. MTE HAS NO LABOR ALLOWANCE FOR HOSES, PIGTAILS, AND LEAKING CONNECTIONS AFTER INSTALLATION WORK PERFORMED BY THE RV MANUFACTURER. THIS APPLIES TO P.O.L. CONNECTIONS TO THE SERVICE VALVE, HOSE CONNECTIONS, ETC. NO LABOR ALLOWANCE FOR TROUBLESHOOTING, LEAKTESTING, OR SHOP SUPPLIES. MANCHESTER TANK WILL REIMBURSE PARTS PER CURRENT QUOTATION OR CURRENT PRICE SHEET. Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section SEALAND TOILETS SEALAND TECHNOLOGY, INC. - PO BOX 38 - FOURTH STREET - BIG PRAIRIE - OHIO - 44611 - 1.800.321.9886 FAX 216.262.1727 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. PUBLISHED WARRANTY CLAIM PROCEDURES. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES. SEALAND WARRANTS THE TRAVELER TOILET TO BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF ONE YEAR. REPAIR PROCEDURE REMOVE AND REPLACE WATER VALVE REMOVE AND REPLACE VACUUM BREAKER REMOVE AND REPLACE BASE-TO -BOWL SEALS REMOVE AND REPLACE SPRING CARTRIDGE REMOVE AND REPLACE BASE REMOVE AND REPLACE BOWL REMOVE AND REPLACE SEAT AND COVER TIME ALLOWANCE 0.5 0.5 0.5 1 0.5 0.5 0.25 Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section SUBURBAN PRODUCTS PO BOX 399 - DAYTON - TENNESSEE - 37321 - 615.775.2131 FAX 615.775.7015 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. PUBLISHED WARRANTY CLAIM PROCEDURES. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES. WARRANTY FLAT RATE LABOR SCHEDULES FORCED AIR FURNACES (ALL MODELS) SETUP REPLACEMENT REPLACE GAS VALVE 0.5 0.5 REPLACE THERMOSTAT SETUP REPLACE MANUAL SHUT-OFF VALVE 0.25 0.25 REPLACE TRANSFORMER 0.5 0.5 REPLACE MAIN BURNER 0.5 0.5 REPLACE ELECTRODE 0.25 0.25 REPLACE MICROSWITCH REPLACE MOTOR 0.5 0.5 0.25 1 REPLACE ELECTRODE-"SF" MODELS REPLACE ELECTRODE WIRE 0.5 0.5 0.2 REPLACE TIME DELAY RELAY 0.5 0.3 REPLACE MODULE BOARD 0.5 0.25 REPLACE BLOWER WHEEL 0.5 0.4 REPLACE LIMIT SWITCH 0.5 0.2 REPLACE COMBUSTION CHAMBER(FIRST YEAR ONLY) 0.5 1.5 0.25 REPLACEMENT 0.2 0.5 RECREATIONAL VEHICLE WATER HEATERS (ALL MODELS) REPLACE GAS CONTROL VALVE (PILOT MODELS) REPLACE DOOR ASSEMBLY 0.3 REPLACE GAS CONTROL VALVE (ELECTRONIC MODELS) 0.5 REPLACE ELEMENT REPLACE THERMOCOUPLE - PILOT ASSEMBLY 0.5 REPLACE ELECTRIC THERMOSTAT 0.5 0.5 1 REPLACE PRESSURE RELIEF VALVE 0.5 REPLACE ANODE ROD 0.5 REPLACE DRAIN PLUG 0.25 REPLACE ECO AND THERMOSTAT 0.5 REPLACE MAIN BURNER ORIFICE AND/OR BURNER TUBE 0.5 REPLACE ON/OFF SWITCH 0.5 REPLACE MODULE BOARD 0.5 REPLACE WATER HEATER REPLACE RE-IGNITOR 0.2 REPLACE ELECTRODE CONTACT SUBURBAN FOR REPAIRS THAT ARE NOT LISTED. ALL RATES INCLUDE DIAGNOSTIC/SET-UP TIME AND GAS LEAK TEST. NOTE: WHEN MORE THAN ONE COMPONENT IS DEFECTIVE, COMPUTE THE TOTAL OF BOTH REPLACEMENT TIMES BUT ONLY ONE SET-UP TIME. 1 0.5 Gulf Stream Coach, Inc. Vendor Flat Rate and Failure Code Section THETFORD TOILETS THETFORD CORPORATION - PO BOX 1285 - ANN ARBOR - MICHIGAN - 48106 - PHONE 800.521.3032 GULF STREAM COACH HAS PROVIDED THE FOLLOWING FLAT RATE SCHEDULE WHICH HAS BEEN SUPPLIED DIRECTLY FROM THE ABOVE VENDOR. THIS INFORMATION IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU OR GULF STREAM COACH, INC. CALL BEFORE ATTEMPTING REPAIRS. THIS VENDOR WILL ACCEPT YOUR WARRANTY CLAIM DIRECTLY IF YOU ARE PRE-AUTHORIZED BY THEM FOR THIS WORK. HOWEVER, YOU ALSO MAY SUBMIT YOUR WARRANTY CLAIM DIRECTLY TO GULF STREAM COACH, INC. FOR WARRANTY CONSIDERATION. PUBLISHED WARRANTY CLAIM PROCEDURES. GULF STREAM COACH, INC. RESERVES THE RIGHT TO ACCEPT OR DENY ANY WARRANTY CLAIM BASED ON OUR PLEASE BE ADVISED THAT NOT ALL INCLUDED INFORMATION MAY PERTAIN TO ANY OR ALL GULF STREAM VECHILES. FLAT RATE LABOR TIME SCHEDULE(ALL TIMES ARE IN MINUTES) AQUA MAGIC TOILET 30 ELECTRA MAGIC BALL VALVE 45 MOTOR COVER 15 HAND SPRAY 45 FLUSH TUBES 60 45 VACUUM BREAKER 45 60 PUMP ASSEMBLY SEV SEAT AND/OR COVER 15 MECHANISM 60 MAIN HOUSING 60 SEAT AND/OR COVER 15 COVER & BOWL 60 AQUA MAGIC III 20 SLIDE-EZ-VALVE 60 BALL VALVE 30 WARRANTY REQUIRES REPLACEMENT NOT REPAIR OF SLIDE-EZ-VALVE ASSEMBLIES. SEAT AND/OR COVER 15 VACUUM BREAKER 90 PORTABLE TOILETS 20 FLOAT & SEAL 90 BELLOWS 20 SCOOP & MECHANISM 90 MECHANISM 15 SEAT AND/OR COVER 30 30 AQUA MAGIC IV 20 BALL VALVE 60 SEAT AND/OR COVER 15 NOTE: PRIOR AUTHORIZATION MUST BE OBTAINED FROM THETFORD BEFORE VACUUM BREAKER 60 A REPLACEMENT UNDER WARRANTY OF ANY COMPLETE AQUA MAGIC OR ELECTRA FLOAT & SEAL 60 MAGIC TOILET. FLUSH LEVERS 60 HOPPER TO SHROUD SEAL Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 1 of 93 Section 1000 EXTERIOR Condition Codes 01 02 03 04 05 06 07 08 Bent Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched 09 10 11 12 13 14 15 16 Cut Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp 17 18 19 20 21 22 23 24 Flat Rate Code - Description 1421 1421 1143 1143 1149 1149 1149 1151 1151 1151 1152 1152 1130 1130 1130 1003 1003 1003 1003 1134 1134 1134 1132 1132 1132 G A C A C A D C G A C G C G A C G A B C G A C G A Correction Legend Comment Legend 25 26 27 28 29 30 31 32 Miswired No Ground No Power No Signal Not Sealed Overspray Peeling Punctured 33 34 35 36 37 38 39 40 Rusted Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? A/C, Compressor Roof A/C, Compressor Roof Air Conditioner Cable, Bodin Dash Air Conditioner Cable, Bodin Dash Air Conditioner Controller Air Conditioner Controller Air Conditioner Controller Air Conditioner Ducting - Dash Air Conditioner Ducting - Dash Air Conditioner Ducting - Dash Air Conditioner Ducting - Roof Air Conditioner Ducting - Roof Air Dump Air Dump Air Dump Air Horn Air Horn Air Horn Air Horn Air Horn Compressor Air Horn Compressor Air Horn Compressor Air Horn Hoses Air Horn Hoses Air Horn Hoses A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Improper Sewing Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repair Replace Adjust Replace Adjust Replace Wiring Repair Adjust Repair Replace Adjust Repair Adjust Repair Replace Adjust Repair Replace Reseal Adjust Repair Replace Adjust Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered 41 42 43 44 45 46 47 Time ST ST .3 .5 ST .5 ST ST ST ST ST ST ST ST .4 .2 ST .5 .2 .3 .3 .5 ST ST ST Worn Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 15 15 15 13 15 6 6, 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 2 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1131 1131 1131 1135 1135 1135 1135 1332 1332 1004 1004 1004 1290 1290 1290 1291 1291 1288 1288 1288 1405 1405 1405 1406 1406 1406 C G A C G A D C G C G A C G A A D G A B C G A C G A Correction Legend Comment Legend Air Horn Relay Air Horn Relay Air Horn Relay Air Horn Solenoid Air Horn Solenoid Air Horn Solenoid Air Horn Solenoid Alignment, Front End Alignment, Front End Aluminum Siding Aluminum Siding Aluminum Siding Antenna Coax, Television Antenna Coax, Television Antenna Coax, Television Antenna, Television Coax End Antenna, Television Coax End Antenna, TV Base Plate Antenna, TV Base Plate Antenna, TV Base Plate Armor Shield, One Piece Armor Shield, One Piece Armor Shield, One Piece Armor Shield, Three Piece Armor Shield, Three Piece Armor Shield, Three Piece A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Repair Replace Adjust Repair Replace Wiring Repair Adjust Repair Adjust Repair Replace Adjust Repair Replace Replace Wiring Repair Repair Replace Reseal Adjust Repair Replace Adjust Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 .3 .3 .5 .5 .5 ST ST ST .1 per foot .1 per foot .1 per foot ST ST ST .3 .3 .2 1.0 .1 .3 ST 2.5 .3 ST .8 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13,15 15 15 15 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 3 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1407 1416 1416 1416 1416 1460 1460 1328 1328 1328 1330 1330 1330 1480 1480 1005 1005 1005 1381 1381 1381 1381 1380 1380 1380 1379 A C G A B I A C A B C G A E A C G A C E G A C G A C Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Armor Shield, Three Piece-Complete Arrowhead,Cap Arrowhead,Cap Arrowhead,Cap Arrowhead,Cap Artic Package Liner (Class C only) Artic Package Liner (Class C only) Awning Rail Awning Rail Awning Rail Awning Tension Rod(rafter) Awning Tension Rod(rafter) Awning Tension Rod(rafter) Awning, Entry Door Awning, Entry Door Awning, Main Fabric Awning, Main Fabric Awning, Main Fabric Awning, Main Hardware Awning, Main Hardware Awning, Main Hardware Awning, Main Hardware Awning, Slide Fabric Awning, Slide Fabric Awning, Slide Fabric Awning, Slide Hardware A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Replace Adjust Repair Replace Reseal Reglue Replace Adjust Replace Reseal Adjust Repair Replace Repaint Replace Adjust Repair Replace Adjust Repaint Repair Replace Adjust Repair Replace Adjust Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Time 2.5 .1 .1 .1 .1 .5 2.5 .1 .2 .2 .3 .3 ST 1.0 .5 .2 .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments PER FT 13 2,6,1 1 See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 4 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1379 1379 1379 1086 1086 1086 1087 1087 1087 1378 1378 1378 1377 1377 1377 1377 1224 1224 1136 1136 1136 1136 1006 1133 1133 1133 E G A C G A C G A C G A C E G A G A C G A D G G A D Correction Legend Comment Legend Awning, Slide Hardware Awning, Slide Hardware Awning, Slide Hardware Awning, Slide Out Awning, Slide Out Awning, Slide Out Awning, Window Awning, Window Awning, Window Awning, Window Fabric Awning, Window Fabric Awning, Window Fabric Awning, Window Hardware Awning, Window Hardware Awning, Window Hardware Awning, Window Hardware Axle, MorRyde Axle, MorRyde Axle, Tag Motorized Axle, Tag Motorized Axle, Tag Motorized Axle, Tag Motorized Axle, Towables Backup Alarm Backup Alarm Backup Alarm A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repaint Repair Replace Adjust Repair Replace Adjust Repair Replace Adjust Repair Replace Adjust Repaint Repair Replace Repair Replace Adjust Repair Replace Wiring Repair Repair Repair Replace Wiring Repair Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule .2 .5 2,6 .2 .5 2,6 ST ST ST ST 13 13 13 13 See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes Yes Yes See vendor flat rate schedule .3 .5 .3 Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 5 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1140 1140 1140 1137 1137 1138 1138 1413 1126 1126 1126 1126 1141 1141 1448 1448 1189 1189 1470 1153 1153 1148 1148 1147 1147 1142 C G A A D A D A E G A B G A G A G A A C G G A A D A Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Battery Cable Battery Cable Battery Cable Battery Isolator Battery Isolator Battery Isolator Controller Battery Isolator Controller Battery Strap Box/Frame, Compartment Door Box/Frame, Compartment Door Box/Frame, Compartment Door Box/Frame, Compartment Door Bra Bra Bracket, Compartment Door Lock Bracket, Compartment Door Lock Bracket, License Plate Bracket, License Plate Brake, Cable Brake, Emergency Brake, Emergency Brake, Jake-Pac Bezel Brake, Jake-Pac Bezel Brake, Jake-Pac Switch Brake, Jake-Pac Switch Brakes, Breakaway Switch-Towables A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Adjust Repair Replace Replace Wiring Repair Replace Wiring Repair Replace Repaint Repair Replace Reseal Repair Replace Repair Replace Repair Replace Replace Adjust Repair Repair Replace Replace Wiring Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes See vendor flat rate schedule Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 ST ST .5 ST .3 .5 .1 ST ST ST .5 ST ST .3 .3 .2 .2 .5 .7 .1 .2 .2 ST .3 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 15 15 13 15 15 13 13 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 6 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1142 1007 1007 1007 1007 1487 1128 1023 1023 1042 1042 1042 1043 1043 1043 1043 1506 1506 1154 1026 1026 1026 1026 1490 1490 1486 D C G A D G A E G C E A C E G A E A A E G A B E A J Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Brakes, Breakaway Switch-Towables Brakes, Towables Brakes, Towables Brakes, Towables Brakes, Towables BT Cruiser Overhead Squeak Bulb, 110 Light Bumper, Front Bumper, Front Bumper, Rear Class A-Luxury Bumper, Rear Class A-Luxury Bumper, Rear Class A-Luxury Bumper, Rear C's/Towables, Metal Bumper, Rear C's/Towables, Metal Bumper, Rear C's/Towables, Metal Bumper, Rear C's/Towables, Metal Bumper, Rear Plastic, Class C & BT Bumper, Rear Plastic, Class C & BT Cable, Break Away Cap, Front Cap, Front Cap, Front Cap, Front Cap, Front Verticals Cap, Front Verticals Cap, Radius A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Wiring Repair Adjust Repair Replace Wiring Repair Repair Replace Repaint Repair Adjust Repaint Replace Adjust Repaint Repair Replace Repaint Replace Replace Repaint Repair Replace Reseal Repaint Replace Clean Yes See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments .3 .3 .7 ST 6.0 .1 ST ST .5 ST ST .5 .5 1.0 1.0 2.0 1.0 15 4,5,13 13,4,5 4,7,13 4,5,7,13 15 4,7 See vendor flat rate schedule C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered ST ST ST .5 2.0 1.0 .5 13,4,5,7 13,4,5,7 4,5,7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 7 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1486 1486 1486 1486 1044 1044 1044 1044 1491 1491 1261 1261 1319 1266 1266 1266 1144 1144 1397 1397 1397 1397 1489 1489 1489 1489 E G A B E G A B E A G A A E G A C A J E G D J E G D Correction Legend Comment Legend Cap, Radius Cap, Radius Cap, Radius Cap, Radius Cap, Rear Cap, Rear Cap, Rear Cap, Rear Cap, Rear Verticals-BT Cruiser Cap, Rear Verticals-BT Cruiser Carrier Assy, Sewer Hose Carrier Assy, Sewer Hose Carrier, Sewer Hose Tube Carrier, Spare Tire Carrier, Spare Tire Carrier, Spare Tire Chain, Safety-TT Chain, Safety-TT Chassis (Class A & Bus) Chassis (Class A & Bus) Chassis (Class A & Bus) Chassis (Class A & Bus) Chassis, Class B Chassis, Class B Chassis, Class B Chassis, Class B A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repaint Repair Replace Reseal Repaint Repair Replace Reseal Repaint Replace Repair Replace Replace Repaint Repair Replace Adjust Replace Clean Repaint Repair Wiring Repair Clean Repaint Repair Wiring Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time 2.0 .5 4.0 1.0 2.0 ST ST .5 2.0 1.0 .5 1.0 .5 .5 .5 1.0 .4 .4 ST ST ST ST ST ST ST ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4,5,7,13 13,4,5,7 4,5,7 15 15 15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 8 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1376 1376 1411 1411 1411 1467 1467 1329 1390 1390 1267 1267 1267 1267 1399 1157 1445 1445 1445 1445 1445 1444 1444 1444 1444 1444 E G C G A G A A G A C E G A A A C E G A B C E G A B Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Chassis, Class C Chassis, Class C Clip,Awning Clip,Awning Clip,Awning Coupler, Ball Hitch (A-Frame) Coupler, Ball Hitch (A-Frame) Cover LPG Bottle Cover, Bumper Cover, Bumper Cover, Spare Tire Cover, Spare Tire Cover, Spare Tire Cover, Spare Tire Decal, Sewer Dip Stick Extension - Oil Door Compt. D/S-P/S Lg. Cl.C & TT Door Compt. D/S-P/S Lg. Cl.C & TT Door Compt. D/S-P/S Lg. Cl.C & TT Door Compt. D/S-P/S Lg. Cl.C & TT Door Compt. D/S-P/S Lg. Cl.C & TT Door Compt. P/S-D/S Med. Cl.C & TT Door Compt. P/S-D/S Med. Cl.C & TT Door Compt. P/S-D/S Med. Cl.C & TT Door Compt. P/S-D/S Med. Cl.C & TT Door Compt. P/S-D/S Med. Cl.C & TT A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repaint Repair Adjust Repair Replace Repair Replace Replace Repair Replace Adjust Repaint Repair Replace Replace Replace Adjust Repaint Repair Replace Reseal Adjust Repaint Repair Replace Reseal Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST ST .2 .2 .2 ST 1.5 .2 .4 .4 .4 1.0 1.0 .5 .1 .5 .3 1.0 .3 .5 .3 .3 1.0 .3 .5 .3 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 13 4,15 4,15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 9 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1443 1443 1443 1443 1443 1008 1008 1008 1008 1010 1010 1010 1011 1015 1015 1015 1015 1165 1165 1016 1016 1016 1016 1370 1370 1370 C E G A B C E A B E G A A C E G A G A C E A B C G A Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Door Compt. P/S-D/S Small Cl.C & TT Door Compt. P/S-D/S Small Cl.C & TT Door Compt. P/S-D/S Small Cl.C & TT Door Compt. P/S-D/S Small Cl.C & TT Door Compt. P/S-D/S Small Cl.C & TT Door, Cable Hatch Door, Cable Hatch Door, Cable Hatch Door, Cable Hatch Door, Comp.-Class A Door, Comp.-Class A Door, Comp.-Class A Door, Comp.-Class C Door, Engine Door, Engine Door, Engine Door, Engine Door, Entry Drip Cap Door, Entry Drip Cap Door, Entry-Main (Class A & Bus) Door, Entry-Main (Class A & Bus) Door, Entry-Main (Class A & Bus) Door, Entry-Main (Class A & Bus) Door, Entry-Main Class C & Towables Door, Entry-Main Class C & Towables Door, Entry-Main Class C & Towables A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Adjust Repaint Repair Replace Reseal Adjust Repaint Replace Reseal Repaint Repair Replace Replace Adjust Repaint Repair Replace Repair Replace Adjust Repaint Replace Reseal Adjust Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 1.0 .3 .5 .3 .2 1.0 .3 .2 1.5 .5 1.0 .5 .3 ST 1.0 ST .4 .4 .5 2.5 2.5 .3 .5 .5 1.0 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4 7 7 2 4,5,7,13 15,4,5,7,13 7,4,13,5 2 4,5 7 4,5 4,5 4,5 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 10 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1370 1088 1088 1088 1022 1022 1022 1027 1447 1447 1447 1028 1412 1412 1412 1500 1500 1500 1500 1124 1124 1436 1436 1436 1436 1436 B C E A C E A A G A B G E G A C G A D C A C E G A B Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Door, Entry-Main Class C & Towables Door, Entry-Secondary Door, Entry-Secondary Door, Entry-Secondary Door, Front Access Door, Front Access Door, Front Access Door, Fuel Door, Fuel Fill Class C&A Door, Fuel Fill Class C&A Door, Fuel Fill Class C&A Door, Furnace Door, Refer Door, Refer Door, Refer Door, Roll Up(Endura Max) Door, Roll Up(Endura Max) Door, Roll Up(Endura Max) Door, Roll Up(Endura Max) Door, Screen-Main Door, Screen-Main Door, Water Fill Door, Water Fill Door, Water Fill Door, Water Fill Door, Water Fill A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Reseal Adjust Repaint Replace Adjust Repaint Replace Replace Repair Replace Reseal Repair Repaint Repair Replace Adjust Repair Replace Wiring Repair Adjust Replace Adjust Repaint Repair Replace Reseal Yes Yes Yes Yes Yes Yes Yes See vendor flat rate schedule Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .5 2.5 1.0 .3 2.5 1.0 1.5 .2 .5 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4,5 2 4,5 4,5 4,5 7 5 1.0 .2 .2 .5 1.0 1.0 1.0 .2 .5 .3 1.3 .3 .3 .3 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 11 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1062 1166 1166 1488 1156 1156 1156 1432 1432 1432 1432 1160 1160 1160 1465 1159 1159 1252 1252 1366 1366 1366 1494 1493 1505 1505 G G B G C G A C E G A A B D G G A C A G A B A A C E Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Door, Water Heater Drip Cap, Exterior Trim Drip Cap, Exterior Trim Drive Shaft/Stretched Engine Hood Hardware Engine Hood Hardware Engine Hood Hardware Engine Lock Assy-TM-Single Engine Lock Assy-TM-Single Engine Lock Assy-TM-Single Engine Lock Assy-TM-Single Entertainment Center - Outside Entertainment Center - Outside Entertainment Center - Outside Equalizer Jack Bracket Campaign Exhaust System Exhaust System Fan Blade, Roof Vent Fan Blade, Roof Vent Fender Skirt - Towable Fender Skirt - Towable Fender Skirt - Towable Fender Skirt D/S Rear Class C Fender Skirt P/S Rear Class C Fender Skirt, PS Rear-A&Bus-1 color Fender Skirt, PS Rear-A&Bus-1 color A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repair Repair Reseal Repair Adjust Repair Replace Adjust Repaint Repair Replace Replace Reseal Wiring Repair Repair Repair Replace Adjust Replace Repair Replace Reseal Replace Replace Adjust Repaint Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered .4 .2 ST .2 ST .3 .3 .3 .3 .3 .6 .2 ST 1.0 ST .2 .2 .2 .2 .6 .2 .5 .5 .3 1.0 15 15 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 12 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1505 1505 1020 1020 1020 1020 1089 1089 1089 1089 1503 1503 1503 1503 1502 1502 1502 1502 1091 1091 1091 1091 1090 1090 1090 1090 G A C E G A C E G A C E G A C E G A C E G A C E G A Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Fender Skirt, PS Rear-A&Bus-1 color Fender Skirt, PS Rear-A&Bus-1 color Fender Skirt,P/S Front-A&Bus-1color Fender Skirt,P/S Front-A&Bus-1color Fender Skirt,P/S Front-A&Bus-1color Fender Skirt,P/S Front-A&Bus-1color Fender Skirt,P/SRear-A&Bus-2/3color Fender Skirt,P/SRear-A&Bus-2/3color Fender Skirt,P/SRear-A&Bus-2/3color Fender Skirt,P/SRear-A&Bus-2/3color FenderSkirt, DS Front-A&Bus-1 color FenderSkirt, DS Front-A&Bus-1 color FenderSkirt, DS Front-A&Bus-1 color FenderSkirt, DS Front-A&Bus-1 color FenderSkirt, DS Rear-A&Bus-1 color FenderSkirt, DS Rear-A&Bus-1 color FenderSkirt, DS Rear-A&Bus-1 color FenderSkirt, DS Rear-A&Bus-1 color FenderSkirt,D/S Rear-A&Bus-2/3color FenderSkirt,D/S Rear-A&Bus-2/3color FenderSkirt,D/S Rear-A&Bus-2/3color FenderSkirt,D/S Rear-A&Bus-2/3color FenderSkirt,D/SFront-A&Bus-2/3color FenderSkirt,D/SFront-A&Bus-2/3color FenderSkirt,D/SFront-A&Bus-2/3color FenderSkirt,D/SFront-A&Bus-2/3color A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repair Replace Adjust Repaint Repair Replace Adjust Repaint Repair Replace Adjust Repaint Repair Replace Adjust Repaint Repair Replace Adjust Repaint Repair Replace Adjust Repaint Repair Replace C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST 1.5 .3 1.0 ST 1.5 .3 3.0 ST 1.5 .3 1.0 ST 1.5 .3 1.0 ST 1.5 .3 3.0 ST 1.5 .3 3.0 ST 1.5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4 15 4,7 4 15 4,7 15 4 15 4,7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 13 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1504 1504 1504 1504 1508 1296 1296 1388 1434 1434 1212 1212 1396 1396 1396 1396 1024 1024 1021 1168 1401 1401 1401 1335 1335 1334 C E G A G J A A G B G A J E G B E G E A G A B G A G Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? FenderSkirt,PS Front-A&Bus-2/3color FenderSkirt,PS Front-A&Bus-2/3color FenderSkirt,PS Front-A&Bus-2/3color FenderSkirt,PS Front-A&Bus-2/3color Fiberglass Gel-Coat(yellowing) Filter, Water Pump Filter, Water Pump Finger Pull for Comp. Lock Firewall-Class A & Bus only Firewall-Class A & Bus only Fitting, LPG Fitting, LPG Frame (Class A & Bus) Frame (Class A & Bus) Frame (Class A & Bus) Frame (Class A & Bus) Frame, Travel Trailer Steel Frame, Travel Trailer Steel Frame-Towable Freezer-Complete Component Front Wrap Front Wrap Front Wrap Fuel Fill Neck, Diesel Fuel Fill Neck, Diesel Fuel Fill Neck, Gas A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Adjust Repaint Repair Replace Repair Clean Replace Replace Repair Reseal Repair Replace Clean Repaint Repair Reseal Repaint Repair Repaint Replace Repair Replace Reseal Repair Replace Repair Yes Yes Yes Yes Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments .3 3.0 ST 1.5 1.0 .2 .2 .2 .5 .5 .3 See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered ST ST ST ST .5 ST ST 1.0 ST ST 1.0 .2 .2 .2 15 15 15 15 4 13 4,13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 14 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1334 1333 1066 1066 1307 1307 1030 1030 1030 1030 1308 1308 1384 1384 1384 1383 1383 1383 1385 1385 1169 1170 1171 1172 1173 1174 A A A B A D C E G A C A C A D C A D C A A A A A A A Correction Legend Comment Legend Fuel Fill Neck, Gas Fuel Line, Gas Generator Gasket, Windshield Gasket, Windshield Gauge Cluster Gauge Cluster Generator Access Generator Access Generator Access Generator Access Generator Remote Generator Remote Generator Slide Accuator Generator Slide Accuator Generator Slide Accuator Generator Slide Module Generator Slide Module Generator Slide Module Generator Slide Tray Generator Slide Tray Graphics, Die Cut D/S Graphics, Die Cut Front Graphics, Die Cut P/S Graphics, Die Cut Rear Graphics, Logo D/S Graphics, Logo Front A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Replace Replace Reseal Replace Wiring Repair Adjust Repaint Repair Replace Adjust Replace Adjust Replace Wiring Repair Adjust Replace Wiring Repair Adjust Replace Replace Replace Replace Replace Replace Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .5 2.0 .4 .3 .3 .3 2.5 ST 1.0 .5 .5 .2 1.0 ST .2 .3 ST .5 ST .5 .5 .5 .5 .5 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7 6 3,6 3 4 15 7 15 15 15 15 15 15 13 13 pictures needed pictures needed pictures needed pictures needed pictures needed pictures needed I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 15 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1175 1176 1177 1178 1179 1180 1497 1497 1496 1496 1495 1495 1498 1498 1181 1181 1025 1025 1309 1309 1425 1425 1425 1425 1017 1017 A A A A A A G A G A G A G A G A C A G A J G A B G A Correction Legend Comment Legend Graphics, Logo P/S Graphics, Logo Rear Graphics, per foot D/S Graphics, per foot Front Graphics, per foot P/S Graphics, per foot Rear Grill, Rear-Bottom; Crescendo Grill, Rear-Bottom; Crescendo Grill, Rear-Top; Crescendo Grill, Rear-Top; Crescendo Grill, Rear; Atrium Grill, Rear; Atrium Grill, Rear; Friendship G7 Grill, Rear; Friendship G7 Grille, Exterior Grille, Exterior Grille, Front Grille, Front Grille, Rear Grille, Rear Gutter Rail Gutter Rail Gutter Rail Gutter Rail Handle, Entry Grab-Exterior Handle, Entry Grab-Exterior A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Replace Replace Replace Replace Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Adjust Replace Repair Replace Clean Repair Replace Reseal Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .5 .5 .5 .5 .5 .5 .3 .3 .3 .5 .5 1.5 .5 1.5 .2 .4 .5 1.0 1.0 3.5 ST ST ST ST .2 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments pictures needed pictures needed pictures needed pictures needed pictures needed pictures needed I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 16 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1420 1419 1183 1183 1032 1032 1472 1507 1371 1371 1371 1371 1398 1398 1454 1454 1184 1185 1185 1035 1035 1139 1139 1037 1322 1322 A A G A G A G A C G A B A B C A A G A E A A D G G A Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Handle, Leveling Jack Handle, Spare Tire Heat Shield Heat Shield Hitch (Motorized) Hitch (Motorized) Hitch Campaign Hitch, (Motorized) Endura Holder, Compartment Door Holder, Compartment Door Holder, Compartment Door Holder, Compartment Door Holder, Entry Door C's & Towables Holder, Entry Door C's & Towables Horseshoe, Bumper & S/O Horseshoe, Bumper & S/O Hub and Drum 1 wheel Hubcap Hubcap Intake Air Assembly Intake Air Assembly Isolator Controller, Bi-directional Isolator Controller, Bi-directional Jack(s), Leveling Jack, A-Frame Manual-TT Jack, A-Frame Manual-TT A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Replace Replace Repair Replace Repair Replace Repair Replace Adjust Repair Replace Reseal Replace Reseal Adjust Replace Replace Repair Replace Repaint Replace Replace Wiring Repair Repair Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Time .1 .1 .2 .7 ST 1.0 2.0 2.5 .1 .1 .1 .1 .3 .1 .5 .5 1.5 .2 .2 1.0 .5 .3 ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 10 10 15 7 5 7 15 See vendor flat rate schedule .5 .2 Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 17 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1322 1427 1427 1427 1427 1428 1428 1310 1310 1437 1437 1437 1293 1293 1293 1293 1482 1482 1482 1129 1129 1129 1036 1036 1036 1430 D C E G A G A G A C G A G A B D G A D I G A G A B G Correction Legend Comment Legend Jack, A-Frame Manual-TT Jack, Bumper Jack, Bumper Jack, Bumper Jack, Bumper Jack, Leveling (rear) Jack, Leveling (rear) Jack, Scissor Jack, Scissor Jack, Stabilizer Jack, Stabilizer Jack, Stabilizer Jack, Television Cable Exterior Jack, Television Cable Exterior Jack, Television Cable Exterior Jack, Television Cable Exterior Keyless Entry, Class C Keyless Entry, Class C Keyless Entry, Class C Kick Plate,Chrome Kick Plate,Chrome Kick Plate,Chrome Ladder Ladder Ladder Ladder Leg A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Wiring Repair Adjust Repaint Repair Replace Repair Replace Repair Replace Adjust Repair Replace Repair Replace Reseal Wiring Repair Repair Replace Wiring Repair Reglue Repair Replace Repair Replace Reseal Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .3 .5 .3 .5 .25 .5 .5 .2 .3 .5 .5 .5 .5 .2 .5 .3 .5 .5 .3 .5 .5 .3 1.0 .3 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 18 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1430 1430 1230 1230 1362 1362 1034 1034 1187 1188 1395 1210 1211 1208 1209 1457 1253 1253 1501 1501 1501 1501 1501 1190 1190 1393 A B G A G A C A A A A A A A A A A B E G A B D A B G Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Ladder Leg Ladder Leg Landing Gear, 5th Wheel Frt Jack Landing Gear, 5th Wheel Frt Jack Latch, Battery Compartment Latch, Battery Compartment Latch, Hood Latch, Hood Leaf Spring D/S Leaf Spring P/S Lens, Clearance Light Lens, Turn Signal Back D/S Lens, Turn Signal Back P/S Lens, Turn Signal Front D/S Lens, Turn Signal Front P/S License Plate Holder Lid, Roof Vent Lid, Roof Vent Lift Gate (Endura Max) Lift Gate (Endura Max) Lift Gate (Endura Max) Lift Gate (Endura Max) Lift Gate (Endura Max) Light, Clearance D/S Light, Clearance D/S Light, Clearance Front A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Replace Reseal Repair Replace Repair Replace Adjust Replace Replace Replace Replace Replace Replace Replace Replace Replace Replace Reseal Repaint Repair Replace Reseal Wiring Repair Replace Reseal Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .2 1.0 2.0 .3 .3 .2 .2 1.3 1.3 .1 .4 .4 .4 .4 .3 .2 .2 2.0 1.0 2.0 .5 1.0 .3 .2 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 6 6,7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 19 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1393 1393 1009 1009 1009 1459 1459 1014 1014 1014 1191 1191 1191 1191 1198 1198 1198 1198 1192 1192 1192 1192 1193 1193 1193 1193 A B A B D A D A B D G A B D G A B D G A B D G A B D Correction Legend Comment Legend Light, Clearance Front Light, Clearance Front Light, Clearance P/S Light, Clearance P/S Light, Clearance P/S Light, Compartment Light, Compartment Light, Docking Light, Docking Light, Docking Light, Exterior Compartment D/S Light, Exterior Compartment D/S Light, Exterior Compartment D/S Light, Exterior Compartment D/S Light, Exterior Compartment P/S Light, Exterior Compartment P/S Light, Exterior Compartment P/S Light, Exterior Compartment P/S Light, Exterior Porch Light, Exterior Porch Light, Exterior Porch Light, Exterior Porch Light, Exterior Step Light, Exterior Step Light, Exterior Step Light, Exterior Step A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Reseal Replace Reseal Wiring Repair Replace Wiring Repair Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .1 .3 .2 ST .5 .5 .8 .2 ST .2 .5 .2 .5 .5 .2 .2 .5 .5 .3 .2 .5 .5 .3 .2 .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 6 6 15 6 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 20 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1194 1194 1194 1194 1195 1195 1195 1195 1199 1199 1199 1200 1200 1200 1201 1201 1201 1202 1202 1202 1196 1196 1196 1196 1197 1197 G A B D G A B D G A B G A B G A B G A B G A B D G A Correction Legend Comment Legend Light, Fog D/S Light, Fog D/S Light, Fog D/S Light, Fog D/S Light, Fog P/S Light, Fog P/S Light, Fog P/S Light, Fog P/S Light, Headlight Bezel D/S Light, Headlight Bezel D/S Light, Headlight Bezel D/S Light, Headlight Bezel P/S Light, Headlight Bezel P/S Light, Headlight Bezel P/S Light, Headlight Cover D/S Light, Headlight Cover D/S Light, Headlight Cover D/S Light, Headlight Cover P/S Light, Headlight Cover P/S Light, Headlight Cover P/S Light, Headlight D/S Light, Headlight D/S Light, Headlight D/S Light, Headlight D/S Light, Headlight P/S Light, Headlight P/S A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Repair Replace Reseal Repair Replace Reseal Repair Replace Reseal Repair Replace Reseal Repair Replace Reseal Wiring Repair Repair Replace Comments .5 .3 .2 .5 .5 .3 .2 .5 .2 .3 .2 .2 .2 .2 .3 .2 .2 .2 .5 .2 .7 .7 .2 .5 .5 .7 Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 21 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1197 1197 1203 1203 1203 1311 1311 1311 1041 1041 1041 1059 1059 1059 1059 1206 1206 1206 1206 1207 1207 1207 1207 1204 1204 1204 B D G A D A B D A B D C A B D G A B D G A B D G A B Correction Legend Comment Legend Light, Headlight P/S Light, Headlight P/S Light, License Plate Light, License Plate Light, License Plate Light, Marker Light, Marker Light, Marker Light, Porch Light, Porch Light, Porch Light, Tail Light, Tail Light, Tail Light, Tail Light, Turn Signal Back D/S Light, Turn Signal Back D/S Light, Turn Signal Back D/S Light, Turn Signal Back D/S Light, Turn Signal Back P/S Light, Turn Signal Back P/S Light, Turn Signal Back P/S Light, Turn Signal Back P/S Light, Turn Signal Front D/S Light, Turn Signal Front D/S Light, Turn Signal Front D/S A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Reseal Wiring Repair Repair Replace Wiring Repair Replace Reseal Wiring Repair Replace Reseal Wiring Repair Adjust Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Repair Replace Reseal .2 .7 .2 .2 .2 .3 .1 .4 .4 .1 .5 .2 .3 .2 .5 .5 .3 .2 .2 .5 .3 .2 .2 .5 .3 .2 Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7 3 6 6,7 6 3 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 22 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1204 1205 1205 1205 1205 1278 1278 1278 1321 1321 1321 1321 2201 2201 1268 1417 1417 1417 1417 1431 1431 1431 1258 1258 1458 1462 D G A B D C G A C E A B C A A C G A D C G A C A A A Correction Legend Comment Legend Light, Turn Signal Front D/S Light, Turn Signal Front P/S Light, Turn Signal Front P/S Light, Turn Signal Front P/S Light, Turn Signal Front P/S Linkage, Throttle Linkage, Throttle Linkage, Throttle Lock, Compartment Door Lock, Compartment Door Lock, Compartment Door Lock, Compartment Door Lock, Main Entry Door Lock, Main Entry Door Lock, Spare Tire Cover Lock-Automatic Lock-Automatic Lock-Automatic Lock-Automatic Lock-Engine Lock-Engine Lock-Engine Lock/Magnet, Screen Door Lock/Magnet, Screen Door Lug Nut Cover Lug Wrench A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Wiring Repair Repair Replace Reseal Wiring Repair Adjust Repair Replace Adjust Repaint Replace Reseal Adjust Replace Replace Adjust Repair Replace Wiring Repair Adjust Repair Replace Adjust Replace Replace Replace .5 .5 .3 .2 .2 .3 .5 .7 .1 1.0 .2 .1 .2 .3 .2 .2 .2 .5 ST .1 .2 .3 .2 .2 .1 .1 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 23 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1213 1213 1213 1483 1368 1368 1368 1220 1220 1220 1220 1221 1221 1221 1221 1222 1222 1222 1223 1223 1223 1045 1394 1394 1394 1394 C G A A C A B G A B D G A B D G A B G A B A C E A B Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Manifold, LPG Manifold, LPG Manifold, LPG MB Cruiser Retrofit Metal Metal Metal Mirror, Exterior Heat/Remote D/S Mirror, Exterior Heat/Remote D/S Mirror, Exterior Heat/Remote D/S Mirror, Exterior Heat/Remote D/S Mirror, Exterior Heat/Remote P/S Mirror, Exterior Heat/Remote P/S Mirror, Exterior Heat/Remote P/S Mirror, Exterior Heat/Remote P/S Mirror, Exterior Standard D/S Mirror, Exterior Standard D/S Mirror, Exterior Standard D/S Mirror, Exterior Standard P/S Mirror, Exterior Standard P/S Mirror, Exterior Standard P/S Mirror, Rearview Molding Caps Molding Caps Molding Caps Molding Caps A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Adjust Repair Replace Replace Adjust Replace Reseal Repair Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Repair Replace Reseal Repair Replace Reseal Replace Adjust Repaint Replace Reseal Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered 6.0 ST ST ST .5 1.0 .2 .5 .5 1.0 .2 .5 .2 .3 .2 .2 .5 .2 1.0 .1 .3 .1 .1 4,7,13 4,7,13 4,7,13 2,7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 24 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1093 1093 1093 1019 1019 1019 1331 1331 1303 1303 1303 1265 1265 1236 1236 1236 1237 1237 1237 1254 1254 1225 1225 1226 1226 1474 G A B G A B G A G A B A D G A D G A D A D G A G A G Correction Legend Comment Legend Molding, Exterior-D/S Molding, Exterior-D/S Molding, Exterior-D/S Molding, Exterior-P/S Molding, Exterior-P/S Molding, Exterior-P/S Molding, Roof Molding, Roof Molding, Windshield Exterior Molding, Windshield Exterior Molding, Windshield Exterior Monitor, Solar Panel Monitor, Solar Panel Motor, Power Window D/S Motor, Power Window D/S Motor, Power Window D/S Motor, Power Window P/S Motor, Power Window P/S Motor, Power Window P/S Motor, Roof Vent Motor, Roof Vent Mud Flaps, D/S Mud Flaps, D/S Mud Flaps, P/S Mud Flaps, P/S Mudflap, 1-piece A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Reseal Repair Replace Reseal Repair Replace Repair Replace Reseal Replace Wiring Repair Repair Replace Wiring Repair Repair Replace Wiring Repair Replace Wiring Repair Repair Replace Repair Replace Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST ST .5 ST ST .5 ST ST .2 2.0 .5 .5 .3 .5 1.5 .5 .5 1.5 .5 .3 .5 .2 .8 .2 .8 .3 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 15 15 15 15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 25 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1474 1228 1228 1227 1231 1232 1375 1375 1386 1456 1404 1404 1404 1461 1461 1038 1038 1038 1325 1326 1327 1429 1429 1240 1240 1240 A G A A G G G A G A G A B C A G A B A A A C A G A D Correction Legend Comment Legend Mudflap, 1-piece Muffler, Engine Muffler, Engine Muffler, Hanger/Clamp Outriggers, Chassis D/S Outriggers, Chassis P/S Pin Box Pin Box Pin Box Campaign (59-010I9) Port Hole Power Cord Hatch Power Cord Hatch Power Cord Hatch Prop Rod (Hood) Prop Rod (Hood) Rack, Luggage Rack, Luggage Rack, Luggage Radiator Radiator Cap Radiator Shrouding Rally Kit Cover Rally Kit Cover Recept, 110V Interior Wall Recept, 110V Interior Wall Recept, 110V Interior Wall A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Repair Replace Replace Repair Repair Repair Replace Repair Replace Repair Replace Reseal Adjust Replace Repair Replace Reseal Replace Replace Replace Adjust Replace Repair Replace Wiring Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .7 ST 1.0 .2 ST ST ST ST 2.0 .3 .3 .3 .1 .3 .3 ST 1.0 .2 ST .2 ST .3 2.5 .2 .5 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 15 15 13 13 13 7 15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 26 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1423 1423 1423 1423 1414 1246 1247 1247 1248 1249 1249 1250 1250 1408 1408 1408 1446 1251 1251 1251 1473 1473 1473 1084 1084 1084 J G A B A C G A A G A C A C G A A C A B G A B G A B Correction Legend Comment Legend Refer,Side Vent (exterior) Refer,Side Vent (exterior) Refer,Side Vent (exterior) Refer,Side Vent (exterior) Reflector Ride Height Ride Height Valve Ride Height Valve Ride Height Valve Arm Only Rivets Rivets Robe Hook Robe Hook Rock Guard Rock Guard Rock Guard Roof (Decking) Roof Rack Roof Rack Roof Rack Roof, Fiberglass Roof, Fiberglass Roof, Fiberglass Roof, Rubber-Motorized Roof, Rubber-Motorized Roof, Rubber-Motorized A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Clean Repair Replace Reseal Replace Adjust Repair Replace Replace Repair Replace Adjust Replace Adjust Repair Replace Replace Adjust Replace Reseal Repair Replace Reseal Repair Replace Reseal Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Time .2 .3 .3 .2 .1 1.0 .4 .6 .4 .2 .2 .2 .2 .3 ST 1.0 ST .2 1.0 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4 See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered ST 1.0 PER LF ST 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 27 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1046 1046 1046 1499 1389 1389 1367 1367 1367 1410 1410 1410 1255 1391 1391 1391 1426 1426 1426 1262 1263 1264 1363 1364 1123 1373 G A B G G A A B D C G A A J E A J A B A A A G G A J Correction Legend Comment Legend Roof, Rubber-Towable Roof, Rubber-Towable Roof, Rubber-Towable Roof, Short Screw & Seal Running Board Running Board Scare Light Scare Light Scare Light Screen, Entry Door Screen, Entry Door Screen, Entry Door Screen, Roof Vent Screw Cover Screw Cover Screw Cover Sealant (Exterior) Sealant (Exterior) Sealant (Exterior) Shifter Panel Complete Shifter Panel Face Plate Shock Absorber Sidewall, D/S Sidewall, P/S Sidewall, Stud Silicone A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Reseal Repair Repair Replace Replace Reseal Wiring Repair Adjust Repair Replace Replace Clean Repaint Replace Clean Replace Reseal Replace Replace Replace Repair Repair Replace Clean Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Time ST .6 PER LF ST 17.0 .3 .5 per side .5 .2 .5 .2 .2 .4 .2 .3 1.0 .3 ST ST ST 2.5 1.5 .5 each ST ST ST ST Comments 4 15 15 15 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 28 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1373 1451 1451 1049 1049 1050 1050 1051 1051 1269 1269 1269 1269 1312 1312 1453 1453 1453 1150 1150 1270 1270 1052 1052 1053 1053 B G A A B C A C A C G A D A D G A D G A G A G A C A Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Silicone Skid, Bars Skid, Bars Skylight Skylight Slide Out Awning Slide Out Awning Slide Out Bulb Seal Slide Out Bulb Seal Slide Out Control Box Slide Out Control Box Slide Out Control Box Slide Out Control Box Slide Out Control Module-Single/Dua Slide Out Control Module-Single/Dua Slide Out Curly Cord Slide Out Curly Cord Slide Out Curly Cord Slide Out Drip Cap Slide Out Drip Cap Slide Out Electric Motor Slide Out Electric Motor Slide Out Facia Slide Out Facia Slide Out Floor Slide Out Floor A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Reseal Repair Replace Replace Reseal Adjust Replace Adjust Replace Adjust Repair Replace Wiring Repair Replace Wiring Repair Repair Replace Wiring Repair Repair Replace Repair Replace Repair Replace Adjust Replace Yes Yes Yes Time ST ST ST 1.0 .4 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 See vendor flat rate schedule See vendor flat rate schedule .3 1.5 .5 1.0 1.0 ST .4 ST ST 1.0 1.0 .4 .7 Yes Yes Yes Yes Yes 7 15 15 See vendor flat rate schedule See vendor flat rate schedule C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered ST 1.0 .2 ST 13 7 3 7,13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 29 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1054 1054 1072 1072 1072 1452 1452 1073 1073 1074 1074 1409 1409 1219 1219 1075 1075 1075 1076 1077 1077 1078 1078 1078 1078 1476 C A C A B G A C A C A C A G A C A B G A B C G A B C Correction Legend Comment Legend Slide Out Floor Roller Slide Out Floor Roller Slide Out Fluid Line Slide Out Fluid Line Slide Out Fluid Line Slide Out Guide Arm Slide Out Guide Arm Slide Out Guide Block Slide Out Guide Block Slide Out Hydraulic Ram Slide Out Hydraulic Ram Slide Out Jam Nut Slide Out Jam Nut Slide Out LPG Gas Line Slide Out LPG Gas Line Slide Out Molding Slide Out Molding Slide Out Molding Slide Out Pump Slide Out Roof Slide Out Roof Slide Out Room Slide Out Room Slide Out Room Slide Out Room Slide Out Room, Atrium A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Replace Adjust Replace Reseal Repair Replace Adjust Replace Adjust Replace Adjust Replace Repair Replace Adjust Replace Reseal Repair Replace Reseal Adjust Repair Replace Reseal Adjust Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Time ST ST .2 ST ST ST ST ST ST .3 1.0 .3 .5 .5 ST .4 .8 .3 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 13 3 7 13 13 13 13 15 6 6,7 See vendor flat rate schedule C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered 5.0 .2 .5 .5 4.0 .5 .5 13 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 30 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1476 1476 1476 1463 1463 1463 1477 1477 1477 1477 1479 1479 1479 1479 1464 1464 1464 1079 1079 1313 1313 1081 1081 1082 1082 1083 G A B C G B C G A B C G A B C G B G B A D C A G A C Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Slide Out Room, Atrium Slide Out Room, Atrium Slide Out Room, Atrium Slide Out Room, Bedroom Slide Out Room, Bedroom Slide Out Room, Bedroom Slide Out Room, Kitchen(A-electric) Slide Out Room, Kitchen(A-electric) Slide Out Room, Kitchen(A-electric) Slide Out Room, Kitchen(A-electric) Slide Out Room, Kitchen(C-Electric) Slide Out Room, Kitchen(C-Electric) Slide Out Room, Kitchen(C-Electric) Slide Out Room, Kitchen(C-Electric) Slide Out Room, Wardrobe Slide Out Room, Wardrobe Slide Out Room, Wardrobe Slide Out Sidewall Slide Out Sidewall Slide Out Switch Slide Out Switch Slide Out Trim Lock Slide Out Trim Lock Slide Out Underbelly Slide Out Underbelly Slide Out Wiper Seal A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repair Replace Reseal Adjust Repair Reseal Adjust Repair Replace Reseal Adjust Repair Replace Reseal Adjust Repair Reseal Repair Reseal Replace Wiring Repair Adjust Replace Repair Replace Adjust Time Yes Yes Yes Yes .5 2.0 .5 .5 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes .5 .5 .5 7.0 .5 .5 .5 7.0 .5 .5 Yes Yes .5 ST .2 .3 ST .3 .5 ST ST ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments See vendor flat rate schedule See vendor flat rate schedule Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered 13 15 7 13 13 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 31 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1083 1259 1449 1449 1449 1478 1478 1478 1478 1318 1318 1318 1365 1365 1275 1275 1272 1273 1274 1455 1455 1018 1018 1018 1018 1018 A A C G B C G A B G A D G A C A A C A I A C E G A D Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Slide Out Wiper Seal Slide, Plastic Screen Door Slide, Room Kitchen Slide, Room Kitchen Slide, Room Kitchen SlideOut Room, Kitchen(C-Hydraulic) SlideOut Room, Kitchen(C-Hydraulic) SlideOut Room, Kitchen(C-Hydraulic) SlideOut Room, Kitchen(C-Hydraulic) Solar Panel Solar Panel Solar Panel Spare Tire Carrier, crank down Spare Tire Carrier, crank down Steering Safe-T-Plus Steering Safe-T-Plus Steering Column Tilt Assy Steering Stabilizer Bar Steering Wheel Horn Contact Step Tread Step Tread Step, Entry (Manual) Step, Entry (Manual) Step, Entry (Manual) Step, Entry (Manual) Step, Entry (Manual) A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Replace Replace Adjust Repair Reseal Adjust Repair Replace Reseal Repair Replace Wiring Repair Repair Replace Adjust Replace Replace Adjust Replace Reglue Replace Adjust Repaint Repair Replace Wiring Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time 1.0 .2 .5 .5 .5 .5 .5 7.0 .5 .5 .5 .3 .5 .5 .3 1.0 1.0 .2 .5 .3 .3 .2 .5 .3 1.0 .3 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7 3 pictures required pictures needed pictures needed pictures required I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 32 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1439 1439 1057 1369 1469 1469 1469 1415 1415 1415 1058 1229 1422 1422 1422 1422 1422 1422 1060 1279 1280 1056 1450 1450 1387 1387 G A A A C G A C A B C A C J G A B F A A A A J A J I Correction Legend Comment Legend Stepwell Stepwell Striping Striping - Towables Strut, Comp. Door Strut, Comp. Door Strut, Comp. Door Strut, Entry Door Strut, Entry Door Strut, Entry Door Suspension Tape, Non Slip-Step Tent Tent Tent Tent Tent Tent Tire Tire Valve Extension Tire Valve Extension Retainer Tire, Spare Trim Rings/Beauty(Wheels) Trim Rings/Beauty(Wheels) Trunk Liner Trunk Liner A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Replace Replace Adjust Repair Replace Adjust Replace Reseal Adjust Replace Adjust Clean Repair Replace Reseal Resewn Replace Replace Replace Replace Clean Replace Clean Reglue Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time 1.5 2.0 ST ST .2 .2 .2 .2 .3 .2 ST .3 .5 .5 .5 1.0 .5 ST .4 .2 .2 ST .1 .1 ST .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4 4 6,7 4,6,7,13 6 6 1 6,7,9 7,9 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 33 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1387 1282 1283 1284 1285 1286 1286 1287 1433 1433 1433 1466 1466 1242 1242 1242 1033 1033 1238 1238 1238 1241 1241 1241 1047 1047 A A A A A A D A G A B G A G A B A B C G A G A B G A Correction Legend Comment Legend Trunk Liner Turn Signal Flasher D/S Turn Signal Flasher P/S Turn Signal Lever D/S Turn Signal Lever P/S Turn Signal Switch D/S Turn Signal Switch D/S Turn Signal Switch P/S Underbelly Underbelly Underbelly Underbelly -5TH Wheel Underbelly -5TH Wheel Vent Cap, Refer Roof Vent Cap, Refer Roof Vent Cap, Refer Roof Vent, Holding Tank Vent, Holding Tank Vent, Range Exterior Vent, Range Exterior Vent, Range Exterior Vent, Refer Roof Vent, Refer Roof Vent, Refer Roof Vent, Roof Vent, Roof A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Replace Replace Replace Replace Replace Wiring Repair Replace Repair Replace Reseal Repair Replace Repair Replace Reseal Replace Reseal Adjust Repair Replace Repair Replace Reseal Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .5 per foot .2 .2 .2 .2 .2 ST .2 ST ST ST ST ST .3 .3 .2 .3 .1 .2 .2 .3 .3 .3 .2 .2 .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4 4 4 7 7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 34 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1047 1424 1424 1424 1424 1257 1257 1402 1402 1402 1402 1304 1305 1305 1306 1306 1320 1061 1061 1061 1061 1145 1145 1145 1146 1146 B G A B D A B J E G B A G A G A A E G A B E A B G A Correction Legend Comment Legend Vent, Roof Vent, Roof (Fantastic) Vent, Roof (Fantastic) Vent, Roof (Fantastic) Vent, Roof (Fantastic) Vent, Roof Non Powered Vent, Roof Non Powered Wall, Rear Wall, Rear Wall, Rear Wall, Rear Washer Bottle, Windshield Washer Hose, Windshield Washer Hose, Windshield Washer Motor, Windshield Washer Motor, Windshield Washer Nozzle, Windshield Water Fill City Water Fill City Water Fill City Water Fill City Water Fill Gravity Water Fill Gravity Water Fill Gravity Water Fill Selector Valve Water Fill Selector Valve A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Reseal Repair Replace Reseal Wiring Repair Replace Reseal Clean Repaint Repair Reseal Replace Repair Replace Repair Replace Replace Repaint Repair Replace Reseal Repaint Replace Reseal Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments .2 .2 .5 .2 .2 .5 .2 ST ST ST ST .2 .2 .2 .2 .3 .2 1.0 .2 .3 .2 1.0 .3 .2 .4 .7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 35 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1146 1403 1403 1403 1316 1316 1295 1298 1298 1063 1418 1299 1400 1300 1300 1492 1301 1301 1440 1440 1440 1440 1440 1442 1442 1442 B G A B G A A C A A A A G A B G A B C J G A B C J G Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Water Fill Selector Valve Water Fill, Combination Water Fill, Combination Water Fill, Combination Water Filter Assembly Water Filter Assembly Water Filter Cartridge Wheel Wheel Wheel Cover, Spare Wheel Hub Cover (plastic) Wheel Liner Wheel Well D/S & P/S -Class A & Bus Wheel Well D/S - Towable Wheel Well D/S - Towable Wheel Well DS/PS Class C Wheel Well P/S - Towable Wheel Well P/S - Towable Window D/S - P/S Large Window D/S - P/S Large Window D/S - P/S Large Window D/S - P/S Large Window D/S - P/S Large Window P/S - D/S Medium Window P/S - D/S Medium Window P/S - D/S Medium A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Reseal Repair Replace Reseal Repair Replace Replace Adjust Replace Replace Replace Replace Repair Replace Reseal Repair Replace Reseal Adjust Clean Repair Replace Reseal Adjust Clean Repair Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .5 .3 .1 .2 .8 .2 .3 .5 .2 .2 .5 .5 3.5 .5 1.5 3.5 .5 .5 .2 .5 1.0 .3 .5 .2 .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 6,7 4 4 4 4 4 4 4 4 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 36 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1442 1442 1441 1441 1441 1441 1441 1481 1481 1481 1099 1099 1099 1099 1097 1097 1097 1097 1098 1098 1098 1098 1485 1485 1485 1485 A B C J G A B G A B C J A B C J A B C J A B C G A B Correction Legend Comment Legend Window P/S - D/S Medium Window P/S - D/S Medium Window P/S - D/S Small Window P/S - D/S Small Window P/S - D/S Small Window P/S - D/S Small Window P/S - D/S Small Window, Atrium Window, Atrium Window, Atrium Window, Bunk Window, Bunk Window, Bunk Window, Bunk Window, Cockpit-D/S Window, Cockpit-D/S Window, Cockpit-D/S Window, Cockpit-D/S Window, Cockpit-P/S Window, Cockpit-P/S Window, Cockpit-P/S Window, Cockpit-P/S Window, Entry Door Window, Entry Door Window, Entry Door Window, Entry Door A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Reseal Adjust Clean Repair Replace Reseal Repair Replace Reseal Adjust Clean Replace Reseal Adjust Clean Replace Reseal Adjust Clean Replace Reseal Adjust Repair Replace Reseal Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time 1.0 .3 .5 .2 .5 .7 .3 .5 1.0 .3 .5 .2 1.0 .3 .5 .2 1.0 .3 .5 .2 1.0 .3 .2 .3 .5 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4 4 4 4 4 4 4 6,7 6,7 6 6,7 6,7 6 6,7 6,7 6 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 37 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1101 1101 1101 1101 1102 1102 1102 1102 1122 1122 1122 1122 1122 1103 1103 1103 1103 1302 1302 1065 1065 1065 1065 1161 1161 1161 C J A B C J A B C J G A B C J A B G A C G A B C G A Correction Legend Comment Legend Window, Front Bunk-D/S Window, Front Bunk-D/S Window, Front Bunk-D/S Window, Front Bunk-D/S Window, Front Bunk-P/S Window, Front Bunk-P/S Window, Front Bunk-P/S Window, Front Bunk-P/S Window, Front for TT Window, Front for TT Window, Front for TT Window, Front for TT Window, Front for TT Window, Rear Window, Rear Window, Rear Window, Rear Windshield Frame Windshield Frame Windshield, 1-piece Windshield, 1-piece Windshield, 1-piece Windshield, 1-piece Windshield, D/S 2-piece Windshield, D/S 2-piece Windshield, D/S 2-piece A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Clean Replace Reseal Adjust Clean Replace Reseal Adjust Clean Repair Replace Reseal Adjust Clean Replace Reseal Repair Replace Adjust Repair Replace Reseal Adjust Repair Replace C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .5 .2 1.0 .3 .5 .2 1.0 .3 .5 .2 .2 1.0 .3 .5 .2 1.0 .3 ST ST 1.5 .5 1.5 .4 .7 .5 .7 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 6,7 6,7 6 6,7 6,7 6 6,7 6,7 6 15 15 6 6,7 6 6 6,7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 38 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1161 1162 1162 1162 1162 1068 1068 1121 1121 1069 1069 1112 1112 1070 1070 1113 1113 1067 1067 1114 1114 1071 1071 1115 1115 1468 B C G A B C A C A C A C A A D A D C A C A C A C A C Correction Legend Comment Legend Windshield, D/S 2-piece Windshield, P/S 2-piece Windshield, P/S 2-piece Windshield, P/S 2-piece Windshield, P/S 2-piece Wiper, Arm-D/S Wiper, Arm-D/S Wiper, Arm-P/S Wiper, Arm-P/S Wiper, Blade-D/S Wiper, Blade-D/S Wiper, Blade-P/S Wiper, Blade-P/S Wiper, Motor-D/S Wiper, Motor-D/S Wiper, Motor-P/S Wiper, Motor-P/S Wiper, Mount Plate-D/S Wiper, Mount Plate-D/S Wiper, Mount Plate-P/S Wiper, Mount Plate-P/S Wiper, Washer-D/S Wiper, Washer-D/S Wiper, Washer-P/S Wiper, Washer-P/S Wiring, Exterior 12V A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Reseal Adjust Repair Replace Reseal Adjust Replace Adjust Replace Adjust Replace Adjust Replace Replace Wiring Repair Replace Wiring Repair Adjust Replace Adjust Replace Adjust Replace Adjust Replace Adjust Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .7 .5 .7 .2 .3 .3 .3 .3 .2 .2 .2 .2 .8 .8 .2 .2 .2 .3 .2 .2 .2 .3 .2 .2 ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 6 6 6,7 6 2,6 6,7 2,6 6,7 2,6,9 2,6,7,9 2,6,9 2,6,7,9 3,6,7 3 2,6,7,9 2,6,9 2,9 6,7,9 2,6,9 2,6,7,9 2,7,9 6,7,9 2,6,9 2,6,7,9 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 39 of 93 Section 1000 EXTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 1468 1468 1468 G A D Correction Legend Comment Legend Wiring, Exterior 12V Wiring, Exterior 12V Wiring, Exterior 12V A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Wiring Repair C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST ST ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 40 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2423 2423 2423 2308 2308 2309 2310 2181 2181 2413 2413 2536 2536 2183 2183 2184 2184 2184 2412 2409 2409 2159 2159 2161 2161 2161 C G A A B A G G A G A G A G A C G A A J A G A C G A Correction Legend Comment Legend Access Panel Access Panel Access Panel Antenna, DSS Dish Antenna, DSS Dish Antenna, DSS Receiver Antenna, DSS System Ash Tray Ash Tray Back, Dinette Back, Dinette Bar Stool Bar Stool Base, Dinette Seat Base, Dinette Seat Base, Dinette Table Base, Dinette Table Base, Dinette Table Bed Insert Cushion Campaign Bed Skirt/Ruffle Bed Skirt/Ruffle Bed, Bunk Bed, Bunk Bed, Cabover Bed, Cabover Bed, Cabover A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Repair Replace Replace Reseal Replace Repair Repair Replace Repair Replace Repair Replace Repair Replace Adjust Repair Replace Replace Clean Replace Repair Replace Adjust Repair Replace Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 .3 .3 1.0 .2 .5 ST .1 .2 .75 .75 .5 .1 ST ST .2 .5 .5 .5 .2 .5 ST ST .5 ST ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 13 13 13 13 13 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 41 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2160 2160 2160 2006 2006 2006 2322 2322 2351 2351 2203 2203 2203 2382 2382 2417 2417 2417 2016 2016 2380 2380 2380 2365 2365 2344 C G A H G A A F C A C G A C A J H A G A C G A G A C Correction Legend Comment Legend Bed, Folding Bed, Folding Bed, Folding Bed, Frame or Base Bed, Frame or Base Bed, Frame or Base Bedspread Bedspread Blind Holder Blind Holder Blind, Kitchen Blind, Kitchen Blind, Kitchen Blinds / Mini Blinds / Mini Bolster-Front Padded Lower Bolster-Front Padded Lower Bolster-Front Padded Lower Booth, Dinette Booth, Dinette Bracket, Curtain Rod Bracket, Curtain Rod Bracket, Curtain Rod Bracket, Fire Extinguisher Bracket, Fire Extinguisher Bracket, Table A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Repair Replace Recover Repair Replace Replace Resewn Adjust Replace Adjust Repair Replace Adjust Replace Clean Recover Replace Repair Replace Adjust Repair Replace Repair Replace Adjust Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST ST ST .7 .5 ST .2 .2 .1 .1 .1 .5 .3 .2 .3 .5 5.0 4.0 ST 4.0 .1 .1 .1 .2 .2 .3 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 13 13 3,13 13 15 13 7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 42 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2344 2344 2377 2377 2526 2400 2400 2400 2358 2358 2113 2113 2004 2004 2007 2007 2193 2193 2030 2030 2111 2111 2036 2036 2112 2112 G A C A A C G A G A C A G A G A G A G A C A G A C A Correction Legend Comment Legend Bracket, Table Bracket, Table Buldog Latch Buldog Latch Bunk Insert Campaign Bunk Sliding Class C Bunk Sliding Class C Bunk Sliding Class C Buttons, Fabric Covered Buttons, Fabric Covered Cabinet Pull Cabinet Pull Cabinet, Bathroom Cabinet, Bathroom Cabinet, Bedroom Cabinet, Bedroom Cabinet, Entertainment Center Cabinet, Entertainment Center Cabinet, Formica Cabinet, Formica Cabinet, Hinge Cabinet, Hinge Cabinet, Kitchen Cabinet, Kitchen Cabinet, Latch Cabinet, Latch A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Adjust Replace Replace Adjust Repair Replace Repair Replace Adjust Replace Repair Replace Repair Replace Repair Replace Repair Replace Adjust Replace Repair Replace Adjust Replace Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 .3 .1 .1 .5 .1 ST .5 .1 .1 .2 each .2 ST ST ST ST ST ST ST ST .2 each .2 ST ST .2 each .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 7,13 13 7,13 13 13 7,13 13 7,13 7,13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 43 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2039 2039 2114 2114 2259 2259 2374 2374 2192 2192 2414 2414 2414 2414 2162 2162 2163 2010 2010 2010 2346 2346 2346 2530 2530 2530 G A G A G A G A G A J H G A G A A J G A C G A C G A Correction Legend Comment Legend Cabinet, Living Area Cabinet, Living Area Cabinet, Night Stand D/S Cabinet, Night Stand D/S Cabinet, Night Stand P/S Cabinet, Night Stand P/S Cabinet, Pantry Cabinet, Pantry Cabinet, Refrigerator Cabinet, Refrigerator Cabover Bunk Floor Cabover Bunk Floor Cabover Bunk Floor Cabover Bunk Floor Carpet Edge Trim Carpet Edge Trim Carpet Pad Carpeting Carpeting Carpeting Catch, Cabinet Door Catch, Cabinet Door Catch, Cabinet Door Catch, Drawer Catch, Drawer Catch, Drawer A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Clean Recover Repair Replace Repair Replace Replace Clean Repair Replace Adjust Repair Replace Adjust Repair Replace C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST ST .2 .3 .3 .3 ST ST ST ST ST ST ST ST ST .2 per foot ST ST ST .5 PER LF .2 .2 .2 .2 .2 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7,13 7,13 13 13 4 4 4 4 15 13 13 13 7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 44 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2001 2001 2001 2002 2002 2002 2009 2009 2009 2009 2017 2017 2017 2017 2167 2167 2167 2168 2168 2527 2527 2527 2527 2182 2182 2169 C H A C H A C H G A H G A F H G A H A C G A F G D A Correction Legend Comment Legend Chair, Barrel-Class A/C Chair, Barrel-Class A/C Chair, Barrel-Class A/C Chair, Barrel-Towable Chair, Barrel-Towable Chair, Barrel-Towable Chair, Captain's Chair, Captain's Chair, Captain's Chair, Captain's Chair, Dinette Chair, Dinette Chair, Dinette Chair, Dinette Chair, Folding Chair, Folding Chair, Folding Chair, Freestanding Chair, Freestanding Chair, Recliner Chair, Recliner Chair, Recliner Chair, Recliner Cigarette Lighter Cigarette Lighter Clock A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Recover Replace Adjust Recover Replace Adjust Recover Repair Replace Recover Repair Replace Resewn Recover Repair Replace Recover Replace Adjust Repair Replace Resewn Repair Wiring Repair Replace Yes Yes Yes Yes Yes Time .5 ST .5 .5 ST .2 .5 ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7,9 7,9 7,9 7,9 9 See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered .6 ST ST .1 ST ST ST .1 ST .2 .2 .3 .1 .3 .3 .2 .2 7,9 9 6,9 15 15 15 4 4 4 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 45 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2170 2170 2170 2386 2386 2386 2399 2399 2424 2424 2424 2053 2053 2535 2011 2011 2011 2011 2410 2410 2410 2410 2172 2172 2005 2005 C G A C G A C A C G A G A A C H G A C J A B G A G A Correction Legend Comment Legend Closet Rod Closet Rod Closet Rod Cloth Hamper Cloth Hamper Cloth Hamper Cold Air Return Furnace/AC Cold Air Return Furnace/AC Computer Tray Computer Tray Computer Tray Console, Shifter Console, Shifter Convection Oven Couch Couch Couch Couch Countertop Backsplash Countertop Backsplash Countertop Backsplash Countertop Backsplash Countertop Edging Countertop Edging Countertop, Bathroom Lav. Countertop, Bathroom Lav. A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Repair Replace Adjust Repair Replace Adjust Replace Adjust Repair Replace Repair Replace Replace Adjust Recover Repair Replace Adjust Clean Replace Reseal Repair Replace Repair Replace Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .1 .2 .4 .5 .75 1.0 .3 .3 .3 .3 .5 ST 1.5 .5 .5 ST ST .5 .2 .1 .5 .2 ST ST ST ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 7 14 15 7,9 13 13 13 7,13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 46 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2175 2175 2174 2174 2541 2541 2031 2037 2037 2173 2173 2334 2334 2315 2315 2270 2270 2179 2180 2180 2176 2176 2158 2158 2142 2142 G A G A G A G G A G A C A G A C A A A D G A G A G A Correction Legend Comment Legend Countertop, Bedroom Countertop, Bedroom Countertop, Entertainment Countertop, Entertainment Countertop, Fiberglass Countertop, Fiberglass Countertop, Formica Countertop, Kitchen Countertop, Kitchen Countertop, Living Area Countertop, Living Area Cover, Range Bi-Fold Cover, Range Bi-Fold Crank Assy., Jalousie Window Crank Assy., Jalousie Window Crank, Roof Vent Crank, Roof Vent Cruise Control Bezel Cruise Control Switch Cruise Control Switch Cupholder Cupholder Curtain Hangers Front for TT Curtain Hangers Front for TT Curtain Hangers, Bath Curtain Hangers, Bath A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Repair Replace Repair Replace Repair Repair Replace Repair Replace Adjust Replace Repair Replace Adjust Replace Replace Replace Wiring Repair Repair Replace Repair Replace Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Time ST ST ST ST ST 3.5 ST ST ST ST ST .2 .2 .2 .3 .1 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 13 13 13 7,13 7,13 7,13 13 13 See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule .1 .2 .2 .3 .2 .3 Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 47 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2143 2143 2144 2144 2145 2145 2146 2146 2147 2147 2148 2148 2149 2149 2150 2150 2151 2151 2152 2152 2153 2153 2154 2154 2155 2155 G A G A G A G A G A G A G A G A G A G A G A G A G A Correction Legend Comment Legend Curtain Hangers, Bedroom D/S Curtain Hangers, Bedroom D/S Curtain Hangers, Bedroom P/S Curtain Hangers, Bedroom P/S Curtain Hangers, Bunk Curtain Hangers, Bunk Curtain Hangers, Cockpit D/S Curtain Hangers, Cockpit D/S Curtain Hangers, Cockpit P/S Curtain Hangers, Cockpit P/S Curtain Hangers, Dinette P/S Curtain Hangers, Dinette P/S Curtain Hangers, Front Bunk D/S Curtain Hangers, Front Bunk D/S Curtain Hangers, Front Bunk P/S Curtain Hangers, Front Bunk P/S Curtain Hangers, Kitchen D/S Curtain Hangers, Kitchen D/S Curtain Hangers, Kitchen P/S Curtain Hangers, Kitchen P/S Curtain Hangers, Rear Curtain Hangers, Rear Curtain Hangers, Slide Out D/S Curtain Hangers, Slide Out D/S Curtain Hangers, Slide Out P/S Curtain Hangers, Slide Out P/S A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 48 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2156 2156 2157 2157 2124 2124 2125 2125 2126 2126 2127 2127 2128 2128 2129 2129 2130 2130 2131 2131 2132 2132 2343 2343 2343 2133 G A G A G A G A G A G A G A G A G A G A G A C A B G Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Curtain Hangers, Sofa D/S Curtain Hangers, Sofa D/S Curtain Hangers, Sofa P/S Curtain Hangers, Sofa P/S Curtain Rod, Bath Curtain Rod, Bath Curtain Rod, Bedroom D/S Curtain Rod, Bedroom D/S Curtain Rod, Bedroom P/S Curtain Rod, Bedroom P/S Curtain Rod, Bunk Curtain Rod, Bunk Curtain Rod, Cockpit D/S Curtain Rod, Cockpit D/S Curtain Rod, Cockpit P/S Curtain Rod, Cockpit P/S Curtain Rod, Dinette P/S Curtain Rod, Dinette P/S Curtain Rod, Front Bunk D/S Curtain Rod, Front Bunk D/S Curtain Rod, Front Bunk P/S Curtain Rod, Front Bunk P/S Curtain Rod, Frt for Travel Trailer Curtain Rod, Frt for Travel Trailer Curtain Rod, Frt for Travel Trailer Curtain Rod, Kitchen D/S A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Adjust Replace Reseal Repair Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 1.0 .3 .2 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 49 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2133 2134 2134 2135 2135 2136 2136 2137 2137 2138 2138 2139 2139 2267 2267 2285 2018 2018 2018 2018 2018 2012 2012 2013 2013 2415 A G A G A G A G A G A G A G A A J H G A F C A G A I Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Curtain Rod, Kitchen D/S Curtain Rod, Kitchen P/S Curtain Rod, Kitchen P/S Curtain Rod, Rear Curtain Rod, Rear Curtain Rod, Slide Out D/S Curtain Rod, Slide Out D/S Curtain Rod, Slide Out P/S Curtain Rod, Slide Out P/S Curtain Rod, Sofa D/S Curtain Rod, Sofa D/S Curtain Rod, Sofa P/S Curtain Rod, Sofa P/S Curtain, Privacy Curtain, Privacy Curtain, Shower Cushion, Dinette Cushion, Dinette Cushion, Dinette Cushion, Dinette Cushion, Dinette Dash Panel Dash Panel Dash Top Dash Top Dash-Woodgrain Overlay Class A A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Replace Clean Recover Repair Replace Resewn Adjust Replace Repair Replace Reglue Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .2 .3 .3 .3 .2 .1 .1 .1 .1 .1 .2 .8 ST ST .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 1 6,9 6 6,7 15 7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 50 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2415 2425 2425 2357 2357 2357 2357 2357 2204 2204 2205 2205 2206 2206 2236 2237 2238 2238 2243 2243 2241 2241 2241 2242 2242 2227 A I A J H G A F C G C G C G G G G A C A C G A G A C Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Dash-Woodgrain Overlay Class A Dash-Woodgrain Overlay Class C Dash-Woodgrain Overlay Class C Dinette, Padded Trim PC Dinette, Padded Trim PC Dinette, Padded Trim PC Dinette, Padded Trim PC Dinette, Padded Trim PC Door Frame, Bathroom Door Frame, Bathroom Door Frame, Bedroom Door Frame, Bedroom Door Frame, Kitchen Door Frame, Kitchen Door Handle, Screen - Main Door Handle, Screen - Secondary Door Hinge, Interior Door Hinge, Interior Door Lock, Interior Door Lock, Interior Door Lock, Main Entry Deadbolt Door Lock, Main Entry Deadbolt Door Lock, Main Entry Deadbolt Door Lock, Secondary Entry Deadbolt Door Lock, Secondary Entry Deadbolt Door Pulls, Cabinet A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Replace Reglue Replace Clean Recover Repair Replace Resewn Adjust Repair Adjust Repair Adjust Repair Repair Repair Repair Replace Adjust Replace Adjust Repair Replace Repair Replace Adjust Yes 1.5 .5 .8 ST ST .3 .3 ST .5 .8 .5 .8 .5 .8 .2 .2 .2 .2 .2 .2 .2 .3 .5 ST .2 .1 Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 51 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2227 2228 2228 2229 2229 2115 2115 2115 2231 2231 2232 2232 2233 2233 2234 2234 2235 2235 2008 2008 2008 2215 2220 2220 2221 2221 A G A G A C G A G A G A G A G A G A C G A A C A G A Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Door Pulls, Cabinet Door Stop, Main Entry Door Stop, Main Entry Door Stop, Secondary Entry Door Stop, Secondary Entry Door, Bathroom Door, Bathroom Door, Bathroom Door, Bathroom Lower Cabinet Door, Bathroom Lower Cabinet Door, Bathroom Overhead Cabinet Door, Bathroom Overhead Cabinet Door, Bedroom Lower Cabinet Door, Bedroom Lower Cabinet Door, Bedroom Overhead Cabinet Door, Bedroom Overhead Cabinet Door, Bi-Fold Door, Bi-Fold Door, Cabinet Door, Cabinet Door, Cabinet Door, Decor Glass Insert Door, Folding Door, Folding Door, Generator Door, Generator A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Replace Repair Replace Repair Replace Adjust Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Adjust Repair Replace Replace Adjust Replace Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .2 .2 .2 .2 .2 ST .5 .2 .3 .2 .3 .2 .3 .2 .3 ST .4 .2 ST .5 .3 .2 .3 1.0 .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 15 15 6,7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 52 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2033 2033 2033 2225 2225 2222 2222 2223 2223 2376 2376 2376 2395 2529 2529 2529 2187 2187 2187 2226 2226 2121 2121 2121 2121 2224 C G A G A G A G A C G A A C G A C A D C A C G A B G Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Door, Interior Door, Interior Door, Interior Door, Kitchen Lower Cabinet Door, Kitchen Lower Cabinet Door, Kitchen Overhead Cabinet Door, Kitchen Overhead Cabinet Door, Living Room Area Overhead Door, Living Room Area Overhead Door, Mirrored Cabinet Door, Mirrored Cabinet Door, Mirrored Cabinet Door, Pleated Folding Door, Pocket Door, Pocket Door, Pocket Door, Remote Entry Door, Remote Entry Door, Remote Entry Door, Screen-Secondary Door, Screen-Secondary Door, Shower Door, Shower Door, Shower Door, Shower Door, Sliding A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Adjust Repair Replace Repair Replace Repair Replace Repair Replace Adjust Repair Replace Replace Adjust Repair Replace Adjust Replace Wiring Repair Adjust Replace Adjust Repair Replace Reseal Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 ST .5 .3 .2 .3 .2 .2 .3 .3 .3 .3 .5 .2 .3 .5 .3 .5 ST .2 .5 .2 .2 .2 .2 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7,15 7 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 53 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2224 2381 2381 2381 2213 2214 2214 2216 2216 2217 2217 2218 2218 2219 2219 2021 2021 2061 2061 2210 2210 2211 2211 2020 2020 2060 A C G A A G A G A G A C A C A C A C A C A C A G A G Correction Legend Comment Legend Door, Sliding Door, Tambour Door, Tambour Door, Tambour Door, VCR Cabinet Door, Wardrobe Door, Wardrobe Drawer Back Drawer Back Drawer Front Drawer Front Drawer Glides Drawer Glides Drawer Guide, Bathroom Drawer Guide, Bathroom Drawer Guide, Bedroom Drawer Guide, Bedroom Drawer Guide, Kitchen Drawer Guide, Kitchen Drawer Stops Drawer Stops Drawer Tracks Drawer Tracks Drawer, Bedroom Drawer, Bedroom Drawer, Kitchen A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Adjust Repair Replace Replace Repair Replace Repair Replace Repair Replace Adjust Replace Adjust Replace Adjust Replace Adjust Replace Adjust Replace Adjust Replace Repair Replace Repair Yes .3 .4 .4 .4 .2 .2 .3 .2 .3 .2 .3 .2 .2 .2 .2 .2 .2 .2 .2 .2 .2 .2 .2 .3 .5 .3 Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 6 6 6 6 6 6,7 6 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 54 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2060 2398 2398 2212 2032 2032 2366 2366 2366 2022 2022 2195 2195 2411 2411 2411 2023 2024 2024 2024 2025 2166 2166 2165 2165 2391 A G A A G A G A B G A G A J G A G J G A G C A A D A Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Drawer, Kitchen Drawer,Support Single Post(Class C) Drawer,Support Single Post(Class C) Drink Tray Ducting, Heat Ducting, Heat Edging, Countertop Edging, Countertop Edging, Countertop Engine Cover Engine Cover Engine Cover Carpet Engine Cover Carpet Entry Door/Threshold Entry Door/Threshold Entry Door/Threshold Fabric - Cabinetry Fabric - Ceiling Fabric - Ceiling Fabric - Ceiling Fabric - Dash Fan, Blades Ceiling Fan, Blades Ceiling Fan, Ceiling Fan, Ceiling Fantastic Fan A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Replace Repair Replace Replace Repair Replace Repair Replace Reseal Repair Replace Repair Replace Clean Repair Replace Repair Clean Repair Replace Repair Adjust Replace Replace Wiring Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Time .5 1.0 1.0 .2 ST ST .3 .5 .2 1.0 .5 .2 .3 .1 .25 .3 ST ST ST 1.5 per feet ST .2 .3 1.0 ST .5 Comments 6,7 13 13 7 7,15 15 7,13 15 7 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 55 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2391 2391 2324 2324 2392 2392 2392 2026 2026 2029 2029 2029 2027 2027 2028 2028 2316 2316 2385 2368 2368 2368 2389 2389 2389 2034 B D C A C G D G A I G A G A G A G A A C G A C G A A Correction Legend Comment Legend Fantastic Fan Fantastic Fan Fire Extinguisher Fire Extinguisher Fireplace Fireplace Fireplace Flooring - Decking Flooring - Decking Flooring - Linoleum Flooring - Linoleum Flooring - Linoleum Flooring - Plank Flooring - Plank Flooring - Tile Flooring - Tile Garnish, Entrance Door Window Garnish, Entrance Door Window Glass Globe Handle,Grab Interior Handle,Grab Interior Handle,Grab Interior Handle-Screen PTL Handle-Screen PTL Handle-Screen PTL Hardware, Interior Door A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Reseal Wiring Repair Adjust Replace Adjust Repair Wiring Repair Repair Replace Reglue Repair Replace Repair Replace Repair Replace Repair Replace Replace Adjust Repair Replace Adjust Repair Replace Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 .5 .2 .2 .5 ST .5 2.5 ST ST ST ST ST ST ST ST .2 .3 .3 .3 .3 .3 .1 .2 .2 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4 7,13 7,13 13 13 7,13 7,13 7,13 7,13 7,13 6 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 56 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2296 2428 2428 2428 2428 2359 2359 2394 2394 2394 2372 2372 2372 2286 2286 2367 2367 2367 2119 2119 2119 2119 2531 2531 2405 2405 G C H G A G A C G A C G A C A C G A C A B D A D H G Correction Legend Comment Legend Hardware, Table-Leg Support Headboard Headboard Headboard Headboard HeadKnocker HeadKnocker Hinge, Bed Hinge, Bed Hinge, Bed Hinge, Cabinet Hinge, Cabinet Hinge, Cabinet Hinge, Shower Door Hinge, Shower Door Holder, Toiler Paper Holder, Toiler Paper Holder, Toiler Paper Hood, Range Hood, Range Hood, Range Hood, Range Jack, Touch Pad Jack, Touch Pad Kickboard, Sofa Kickboard, Sofa A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Adjust Recover Repair Replace Repair Replace Adjust Repair Replace Adjust Repair Replace Adjust Replace Adjust Repair Replace Adjust Replace Reseal Wiring Repair Replace Wiring Repair Recover Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments .2 .3 1.0 .3 .5 .3 .3 .5 .5 .5 .2 .2 .2 .2 .5 .2 .2 .2 .1 .5 .1 .5 .3 .5 1.0 .2 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 57 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2405 2360 2116 2116 2362 2117 2117 2378 2378 2345 2345 2345 2361 2396 2396 2396 2246 2246 2329 2329 2348 2348 2416 2416 2416 2185 A A C A A C A C A C G A A C G A G A G A C A C G A C Correction Legend Comment Legend Kickboard, Sofa Knife Holder Knob, Bathroom Door Knob, Bathroom Door Knob,Lumbar D/P Seat Latch, Bathroom Door Latch, Bathroom Door Latch, Cabinet Door Latch, Cabinet Door Leg, Table Leg, Table Leg, Table Lens, Ceiling Light Lever, Reclining Lever, Reclining Lever, Reclining Light Switch, Entry Door Light Switch, Entry Door Light Switch, Secondary Door Light Switch, Secondary Door Lock, Bunk Slide Lock, Bunk Slide Lock, Passage Lock, Passage Lock, Passage Lock, Secondary Entry Door A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Replace Adjust Replace Replace Adjust Replace Adjust Replace Adjust Repair Replace Replace Adjust Repair Replace Repair Replace Repair Replace Adjust Replace Adjust Repair Replace Adjust Comments .2 .1 .1 .2 .1 .1 .2 .2 .2 .3 .3 .3 .1 .1 .1 .1 .5 .5 .5 .5 .2 .2 .3 .3 .5 .2 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 58 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2185 2287 2287 2317 2317 2350 2350 2255 2255 2407 2407 2363 2363 2363 2038 2038 2349 2349 2547 2547 2387 2387 2256 2256 2256 2330 A C A G A G A G A G A J G A H A G A G A C A G A D C Correction Legend Comment Legend Lock, Secondary Entry Door Lock, Shower Door Lock, Shower Door Lock, Slider Window Lock, Slider Window Lowpoint Drain Lowpoint Drain Magazine Rack Magazine Rack Map Pocket Map Pocket Matt,Cabover Bunk Matt,Cabover Bunk Matt,Cabover Bunk Mattress Mattress Medicine Cabinet Class C Medicine Cabinet Class C Medicine Cabinet, Class A Medicine Cabinet, Class A Mini Blind Clips Mini Blind Clips Mirror, Bathroom Mirror, Bathroom Mirror, Bathroom Mirror, Bedroom A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Adjust Replace Repair Replace Repair Replace Repair Replace Repair Replace Clean Repair Replace Recover Replace Repair Replace Repair Replace Adjust Replace Repair Replace Wiring Repair Adjust Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 .2 .2 .2 .2 .3 .3 .2 .2 .3 .3 ST .3 .1 .4 .2 .3 .3 .3 .3 .2 .2 .2 .3 .2 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4 4 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 59 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2330 2397 2397 2397 2257 2332 2332 2332 2333 2333 2364 2364 2364 2043 2043 2043 2044 2044 2044 2045 2045 2260 2261 2261 2262 2263 A I G A G C G A C G J G A I G A G A B G A A G A A A Correction Legend Comment Legend Mirror, Bedroom Mirror-Wall Mounted Mirror-Wall Mounted Mirror-Wall Mounted Molding, Interior Wood D/S Molding, Interior Wood P/S Molding, Interior Wood P/S Molding, Interior Wood P/S Molding, Windshield Interior Molding, Windshield Interior Padded Trim PC Padded Trim PC Padded Trim PC Paneling - Ceiling Paneling - Ceiling Paneling - Ceiling Paneling - Interior Paneling - Interior Paneling - Interior Paneling - Sidewall Paneling - Sidewall Pantry Basket Pantry Frame Pantry Frame Pantry Frame Slider Paper Towel Holder A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Reglue Repair Replace Repair Adjust Repair Replace Adjust Repair Clean Repair Replace Reglue Repair Replace Repair Replace Reseal Repair Replace Replace Repair Replace Replace Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .2 .2 .5 .2 .2 .2 .3 .2 .6 ST .3 .3 ST ST ST ST ST .5 ST ST .2 .3 .8 .8 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 7,13 7,13 7 7,13 13 7,13 7,13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 60 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 5012 5012 2278 2265 2266 2046 2046 2354 2269 2047 2047 2048 2048 2049 2049 2539 2539 2356 2528 2528 2272 2319 2319 2318 2318 2202 C A J A A G A A A G A G A G A G A A G A A G A G A C Correction Legend Comment Legend Pedestal, D/S Seat Pedestal, D/S Seat Pedestal, P/S Seat Pictures Pillow Rack, Pantry Slide Rack, Pantry Slide Recliner Lever D/P Seat Refer, Door Insert Panel Register, Cabinet Register, Cabinet Register, Ceiling Register, Ceiling Register, Floor Register, Floor Remote, Fireplace Remote, Fireplace S/O Decorative Molding S/O Facia S/O Facia Safe, Wall Screen, Slider Window Screen, Slider Window Screen, Window Jalousie Screen, Window Jalousie Seal, Main Entry Door A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Replace Clean Replace Replace Repair Replace Replace Replace Repair Replace Repair Replace Repair Replace Repair Replace Replace Repair Replace Replace Repair Replace Repair Replace Adjust Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .8 .8 .5 .2 .1 ST .4 .1 .3 .2 .2 .2 .2 .2 .2 .1 .1 .3 .5 1.0 ST .2 .2 .2 .2 .1 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7,15 7 6 6,7 6 6,7 6 6,7 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 61 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2202 2202 2186 2186 2303 2388 2388 2388 2275 2052 2052 2338 2338 2339 2339 2340 2340 2341 2341 2276 2276 2273 2273 2274 2274 2277 G A G A C J A B G G A G A G A G A G A G A C G C G C Correction Legend Comment Legend Seal, Main Entry Door Seal, Main Entry Door Seal, Secondary Entry Door Seal, Secondary Entry Door Seal, Tub/Shower Sealant (Interior) Sealant (Interior) Sealant (Interior) Seat Belt Modification Seat Belt, Chair Seat Belt, Chair Seat Belt-Barrel Seat Belt-Barrel Seat Belt-Dinette Seat Belt-Dinette Seat Belt-Driver Seat Belt-Driver Seat Belt-Passenger Seat Belt-Passenger Seat Motor, Lumbar D/S Seat Motor, Lumbar D/S Seat, Armrest D/S Seat, Armrest D/S Seat, Armrest P/S Seat, Armrest P/S Seat, Driver's A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Repair Replace Adjust Clean Replace Reseal Repair Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Adjust Repair Adjust Repair Adjust Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .1 .3 .1 .3 .6 ST ST ST ST ST .2 ST .2 ST .2 ST .2 ST .2 6,7 ST ST .2 .4 .2 .4 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 15 6,7 15 6,7 15 6,7 15 6,7 15 15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 62 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2277 2277 2279 2279 2279 2279 2280 2280 2280 2281 2281 2282 2283 2430 2430 2431 2431 2432 2432 2015 2015 2015 2433 2433 2434 2434 G A C J G A C G A G A G G C A C A C A C G A C A C A Correction Legend Comment Legend Seat, Driver's Seat, Driver's Seat, Passenger's Seat, Passenger's Seat, Passenger's Seat, Passenger's Seat, Power Control D/S Seat, Power Control D/S Seat, Power Control D/S Seat, Power Control P/S Seat, Power Control P/S Seat, Swivel Cable D/S Seat, Swivel Cable P/S Shade, D/N Large Shade, D/N Large Shade, D/N Medium Shade, D/N Medium Shade, D/N Small Shade, D/N Small Shade, Day/Night-Bunk D/S Shade, Day/Night-Bunk D/S Shade, Day/Night-Bunk D/S Shade, Roller Large Shade, Roller Large Shade, Roller Medium Shade, Roller Medium A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Adjust Clean Repair Replace Adjust Repair Replace Repair Replace Repair Repair Adjust Replace Adjust Replace Adjust Replace Adjust Repair Replace Adjust Replace Adjust Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .5 .5 .2 .5 .5 .5 .2 .5 .2 .5 1.0 .2 .2 .3 .3 .3 .3 .3 .3 .3 ST .3 .2 .2 .2 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7,15 6,7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 63 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2435 2435 2323 2323 2426 2426 2177 2542 2055 2055 2054 2054 2057 2057 2056 2056 2427 2355 2355 2123 2295 2540 2294 2335 2335 2421 C A G A G A A A G A G A G A G A A C A A A A A G A C Correction Legend Comment Legend Shade, Roller Small Shade, Roller Small Shelf Shelf Shroud, Inner A/C Shroud, Inner A/C Sink Cover Skylight, Atrium Slide Out Bulb Seal Slide Out Bulb Seal Slide Out Cabinet Slide Out Cabinet Slide Out Lock Slide Out Lock Slide Out Travel Lock Slide Out Travel Lock Snap (Button) Snap Strap for Sliding Door Snap Strap for Sliding Door Soap Dish Soap Dispenser Speedometer, CSA/US Spice Rack Step Cover Step Cover Step Cover Class C A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Replace Repair Replace Repair Replace Replace Replace Repair Replace Repair Replace Repair Replace Repair Replace Replace Adjust Replace Replace Replace Replace Replace Repair Replace Adjust Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 .2 .3 .5 .3 .3 .1 2.0 .3 .5 ST ST ST .2 .5 .2 .1 .1 .1 .1 .2 .5 .2 .5 2.0 .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7 7,15 7,15 13 6 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 64 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2421 2421 2336 2336 2337 2337 2390 2390 2390 2325 2326 2326 2537 2537 2537 2408 2408 2408 2178 2178 2197 2197 2197 2198 2196 2196 G A G A A D C G A G G A C A D G A B C A C G A A C A Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Step Cover Class C Step Cover Class C Step Cover Electric Step Cover Electric Step Cover Motor Step Cover Motor Step Well Step Well Step Well Step, Bath Step, Bedroom Step, Bedroom Stereo, DVD, Entertainment System Stereo, DVD, Entertainment System Stereo, DVD, Entertainment System Storage Compartment Storage Compartment Storage Compartment Stove Cover Stove Cover Stove Door Stove Door Stove Door Stove Grate Stove Top Stove Top A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repair Replace Repair Replace Replace Wiring Repair Adjust Repair Replace Repair Repair Replace Adjust Replace Wiring Repair Repair Replace Reseal Adjust Replace Adjust Repair Replace Replace Adjust Replace Yes See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Comments .5 .5 .4 2.0 Yes Yes Yes Yes Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered ST ST ST ST ST ST .1 .5 .3 ST ST .2 .1 .2 13 13 13 .2 .2 .2 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 65 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2440 2440 2440 2441 2441 2441 2190 2190 2190 2194 2194 2194 2544 2544 2544 2543 2543 2543 2545 2545 2545 2003 2003 2019 2019 2051 C G A C G A C G A C G A G A D G A D G A D G A G A G Correction Legend Comment Legend Strut, Bed Strut, Bed Strut, Bed Strut, Cabinet Door Strut, Cabinet Door Strut, Cabinet Door Sunvisor, D/S Sunvisor, D/S Sunvisor, D/S Sunvisor, P/S Sunvisor, P/S Sunvisor, P/S Switch, Slide-Dewalt/Power Gear Switch, Slide-Dewalt/Power Gear Switch, Slide-Dewalt/Power Gear Switch, Slide-Equalizer Switch, Slide-Equalizer Switch, Slide-Equalizer Switch, Slide-Liftco Switch, Slide-Liftco Switch, Slide-Liftco Table, Barrel Chair Table, Barrel Chair Table, Dinette Table, Dinette Tape, Seam A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Repair Replace Adjust Repair Replace Adjust Repair Replace Adjust Repair Replace Repair Replace Wiring Repair Repair Replace Wiring Repair Repair Replace Wiring Repair Repair Replace Repair Replace Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .1 .1 .2 .1 .1 .1 .2 .3 .5 .2 .3 .5 .3 .3 .3 .3 .3 .3 .3 .3 .3 .3 .8 ST .3 ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 6 7 7,9 13 7 7,13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 66 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2051 2533 2534 2538 2538 2538 2532 2546 2546 2342 2370 2370 2299 2299 2300 2300 2302 2302 2230 2230 2230 2401 2401 2401 2164 2164 A A A G A D A A D A G A C A G A C A C G A C G A G A Correction Legend Comment Legend Tape, Seam Television, 17" Flat Screen Television, DVD Combo (Vista) Television, Projection Screen Television, Projection Screen Television, Projection Screen Television, Projector Television, RF Modulator Television, RF Modulator Tie Down Rings Toilet Platform Toilet Platform Toilet Tissue Holder Toilet Tissue Holder Tooth Brush Holder Tooth Brush Holder Towel Bar Towel Bar Track, Sliding Door Track, Sliding Door Track, Sliding Door Tray, TV Tray, TV Tray, TV Trim, Batten Strips Trim, Batten Strips A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Replace Replace Repair Replace Wiring Repair Replace Replace Wiring Repair Replace Repair Replace Adjust Replace Repair Replace Adjust Replace Adjust Repair Replace Adjust Repair Replace Repair Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST .3 .5 .3 .5 .5 .3 .3 .3 .2 ST ST .2 .2 .2 .2 .2 .2 .3 ST .5 .3 .3 .3 .1 .3 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7,13 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 67 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2035 2035 2418 2418 2418 2369 2369 2369 2199 2199 2059 2059 2371 2371 2371 2406 2406 2419 2419 2353 2353 2078 2078 2058 2058 2080 G A C H A C A B G A G A G A B A D C A C A G A G A G Correction Legend Comment Legend Trim, Interior Wood Trim, Interior Wood Trim, Padded Trim, Padded Trim, Padded Trim, Plastic Trim, Plastic Trim, Plastic Trim, Wall Border Trim, Wall Border Trim, Windshield Trim, Windshield Tub, Shower Platform Tub, Shower Platform Tub, Shower Platform TV Lift Module TV Lift Module TV Shelf (JENSEN) TV Shelf (JENSEN) TV Swivel Base TV Swivel Base Valance, Bathroom Valance, Bathroom Valance, Bunk Valance, Bunk Valance, D/S Bedroom A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Adjust Recover Replace Adjust Replace Reseal Repair Replace Repair Replace Repair Replace Reseal Replace Wiring Repair Adjust Replace Adjust Replace Repair Replace Repair Replace Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST ST .3 .8 .3 .3 .3 .1 ST ST ST .2 1.0 2.0 .4 .5 ST .3 .3 .3 .5 ST .3 ST .3 ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 15 15 15 15 6 7,15 7 7,15 7 7,15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 68 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2080 2088 2088 2086 2086 2082 2082 2076 2076 2084 2084 2081 2081 2079 2079 2087 2087 2083 2083 2077 2077 2085 2085 2089 2089 2014 A G A G A G A G A G A G A G A G A G A G A G A G A C Correction Legend Comment Legend Valance, D/S Bedroom Valance, D/S Cockpit Valance, D/S Cockpit Valance, D/S Dinette Valance, D/S Dinette Valance, D/S Kitchen Valance, D/S Kitchen Valance, D/S Slide Out Valance, D/S Slide Out Valance, D/S Sofa Valance, D/S Sofa Valance, P/S Bedroom Valance, P/S Bedroom Valance, P/S Cockpit Valance, P/S Cockpit Valance, P/S Dinette Valance, P/S Dinette Valance, P/S Kitchen Valance, P/S Kitchen Valance, P/S Slide Out Valance, P/S Slide Out Valance, P/S Sofa Valance, P/S Sofa Valance, Rear Valance, Rear Vent, Dash A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Adjust C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 ST .3 ST .3 ST .3 ST .3 ST .3 ST .3 ST .3 ST .3 ST .3 ST .3 ST .3 ST .3 .1 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 7 7,15 7 7,15 7 7,15 7 7,15 7 7,15 7 7,15 7 7,15 7 7,15 7 7,15 7 7,15 7 7,15 7 7,15 7 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 69 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2014 2014 2191 2191 2118 2118 2118 2271 2140 2140 2140 2352 2352 2379 2379 2379 2383 2393 2402 2402 2347 2347 2404 2404 2403 2403 G A G A C A B A J G A G A I G A A G E A G A C A C A Correction Legend Comment Legend Vent, Dash Vent, Dash Vent, Heater Vent, Heater Vent, Range Vent, Range Vent, Range Vent, Roof Interior Garnish Vinyl Ceiling Vinyl Ceiling Vinyl Ceiling Wall Paper Wall Paper Wall Paper Border Wall Paper Border Wall Paper Border Wand / Blind (s) Wardrobe,Closet Window Trim Ring Window Trim Ring Window, Crank handle Window, Crank handle Window, Trim Ring Large Window, Trim Ring Large Window, Trim Ring Med&Small Window, Trim Ring Med&Small A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Repair Replace Adjust Replace Reseal Replace Clean Repair Replace Repair Replace Reglue Repair Replace Replace Repair Repaint Replace Repair Replace Adjust Replace Adjust Replace Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .1 .2 .2 .2 .3 .3 .1 .2 ST ST ST ST ST .5 .3 .5 .1 .5 .2 .5 .1 .1 .5 .5 .3 .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 6 13 13 13 7,15 7,15 15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 70 of 93 Section 2000 INTERIOR Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 2429 2429 2429 2320 2320 2373 2373 2373 2420 2420 E G A C A G A B C A Correction Legend Comment Legend Windshield Brace Windshield Brace Windshield Brace Windshield Trim, Complete Windshield Trim, Complete Wood Plug Wood Plug Wood Plug YO-YO YO-YO A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repaint Repair Replace Adjust Replace Repair Replace Reseal Adjust Replace Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments ST ST .5 .2 .6 .1 .1 .1 .1 .1 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 71 of 93 Section 3000 PLUMBING Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 3075 3021 3021 3021 3079 3079 3079 3012 3012 3051 3029 3029 3002 3002 3015 3015 3015 3073 3073 3073 3073 3019 3019 3080 3025 3025 A G A B G A B G A G A B A B G A B C G A B A B A G A Correction Legend Comment Legend Ball Valve Base, Shower Base, Shower Base, Shower Basket, Drain Basket, Drain Basket, Drain Brace, Holding Tank Brace, Holding Tank Bracket, Shower Head Bypass, Water Heater Bypass, Water Heater Drain, Bathroom Lav Drain, Bathroom Lav Drain, Kitchen Sink Drain, Kitchen Sink Drain, Kitchen Sink Drain, Low Point Drain, Low Point Drain, Low Point Drain, Low Point Drain, Shower Drain, Shower Drain, Slide Out Flex Hose Drain, Toilet Drain, Toilet A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Repair Replace Reseal Repair Replace Reseal Repair Replace Repair Replace Reseal Replace Reseal Repair Replace Reseal Adjust Repair Replace Reseal Replace Reseal Replace Repair Replace Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST ST ST .4 .5 .5 .3 .3 .4 .2 .5 .3 .5 .1 ST .5 .1 .3 .3 .3 .1 .5 .5 1.5 1.0 1.0 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 13 13 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 72 of 93 Section 3000 PLUMBING Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 3025 3027 3027 3003 3003 3016 3016 3018 3018 3020 3020 3028 3028 3007 3007 3007 3070 3070 3005 3005 3005 3069 3069 3069 3068 3068 B G A G A G A G A G A G A E G A G A E G A G A D A D Correction Legend Comment Legend Drain, Toilet Drain, Tub Drain, Tub Faucet, Bathroom Faucet, Bathroom Faucet, Kitchen Faucet, Kitchen Faucet, Rally Faucet, Rally Faucet, Shower Faucet, Shower Faucet, Tub Faucet, Tub Fill, Fresh Water Fill, Fresh Water Fill, Fresh Water Fitting, Water Fitting, Water Hookup, City Water Hookup, City Water Hookup, City Water Jucuzzi Jucuzzi Jucuzzi Jucuzzi Switch Jucuzzi Switch A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Reseal Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repair Replace Repaint Repair Replace Repair Replace Repaint Repair Replace Repair Replace Wiring Repair Replace Wiring Repair .2 .5 .5 .3 .6 .3 .6 .3 .6 .3 .6 .4 .6 1.0 .4 .4 .3 .3 1.0 .4 .4 1.0 ST 1.0 ST 1.0 Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 5 5 13 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 73 of 93 Section 3000 PLUMBING Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 3031 3031 3031 3077 3077 3055 3055 3056 3056 3057 3057 3058 3058 3071 3071 3071 3032 3032 3032 3032 3033 3033 3053 3054 3059 3059 G A B G A C A C A C A C A G A B C G A B A B A A G A Correction Legend Comment Legend Manifold, Water Manifold, Water Manifold, Water Overflow Hose/Freshwater Overflow Hose/Freshwater P-Trap, Bathroom P-Trap, Bathroom P-Trap, Kitchen Sink P-Trap, Kitchen Sink P-Trap, Tub P-Trap, Tub P-Trap, Washer/Dryer P-Trap, Washer/Dryer Probe, Holding Tank Probe, Holding Tank Probe, Holding Tank Pump, Water Pump, Water Pump, Water Pump, Water Purifier, Water Purifier, Water Sewer Cap Sewer Hose Carrier Assy Shower Head Shower Head A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Reseal Repair Replace Adjust Replace Adjust Replace Adjust Replace Adjust Replace Repair Replace Reseal Adjust Repair Replace Reseal Replace Reseal Replace Replace Repair Replace Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time ST 1.0 .2 .8 1.0 .3 .7 .3 .7 .3 .7 .3 .7 .3 .3 .1 .2 .5 .5 .2 .3 .2 .2 1.0 .4 .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 74 of 93 Section 3000 PLUMBING Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 3059 3060 3061 3061 3022 3022 3022 3045 3045 3045 3078 3078 3001 3001 3014 3014 3062 3063 3063 3063 3044 3046 3046 3004 3004 3004 B A G A G A B G A B A B A B A B A G A B G G A G A B Correction Legend Comment Legend Shower Head Shower Hose/Vacuum Shower Pan Shower Pan Shower Wall Shower Wall Shower Wall Shower, Outside Shower, Outside Shower, Outside Shower-Neo Angle Shower-Neo Angle Sink, Bathroom Lav Sink, Bathroom Lav Sink, Kitchen Sink, Kitchen Strainers, Bath Strainers, Kitchen Sink Strainers, Kitchen Sink Strainers, Kitchen Sink System Check, Water Tank Flush Kit Tank Flush Kit Tank, Black Holding Tank, Black Holding Tank, Black Holding A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Reseal Replace Repair Replace Repair Replace Reseal Repair Replace Reseal Replace Reseal Replace Reseal Replace Reseal Replace Repair Replace Reseal Repair Repair Replace Repair Replace Reseal Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .1 .2 1.0 2.0 ST ST .4 .4 .8 .2 6.0 .4 1.0 .1 ST .2 .3 .5 .5 .5 .7 .5 ST .4 ST .2 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 4 13 13 13 13 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 75 of 93 Section 3000 PLUMBING Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 3004 3009 3009 3009 3009 3011 3011 3011 3011 3024 3024 3064 3064 3065 3065 3076 3066 3066 3066 3026 3026 3026 3067 3067 3006 3010 D G A B D G A B D G A G A C A A C A B G A B A B A A Correction Legend Comment Legend Tank, Black Holding Tank, Fresh Water Tank, Fresh Water Tank, Fresh Water Tank, Fresh Water Tank, Gray Holding Tank, Gray Holding Tank, Gray Holding Tank, Gray Holding Toilet Toilet Toilet Hand Sprayer Toilet Hand Sprayer Toilet Seat Toilet Seat Toilet, Seal Track, Shower Door Track, Shower Door Track, Shower Door Tub Tub Tub Tub Surround Tub Surround Valve, Drain Check Valve, Gate - Black Tank A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Wiring Repair Repair Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Repair Replace Repair Replace Adjust Replace Replace Adjust Replace Reseal Repair Replace Reseal Replace Reseal Replace Replace Yes Yes Time .4 .4 ST .2 .4 .4 ST .2 .4 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 3 13 3 13 3 See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered .2 .5 .1 .2 1.0 .2 .2 .2 ST ST .4 ST .4 .8 .3 13 13 15 15 6 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 76 of 93 Section 3000 PLUMBING Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 3010 3048 3074 3074 3049 3050 3050 3030 3030 3030 3072 3072 B A A B A G A G A B G A Correction Legend Comment Legend Valve, Gate - Black Tank Valve, Gate - Gray Tank Valve, Water-Toilet Valve, Water-Toilet Washer Faucet Hookup Washer/Dryer combo Washer/Dryer combo Water Line Water Line Water Line Water Purifier Water Purifier A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Reseal Replace Replace Reseal Replace Repair Replace Repair Replace Reseal Repair Replace Yes Yes Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments .3 .5 .5 .2 .5 6 ST ST .2 .5 .5 15 15 6 See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 77 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4044 4044 4044 4044 4139 4029 4008 4008 4008 4026 4026 4026 4036 4036 4036 4036 4005 4005 4064 4064 4063 4063 4063 4006 4006 4007 C G A D A G A B D A B D G A B D A D G A C G A G A A Correction Legend Comment Legend Air Conditioner Dash Air Conditioner Dash Air Conditioner Dash Air Conditioner Dash Air Conditioner, Fuse Insert Air Conditioner-Roof Antenna, CB Antenna, CB Antenna, CB Antenna, Radio Antenna, Radio Antenna, Radio Antenna, TV Antenna, TV Antenna, TV Antenna, TV Battery Battery Battery Box Battery Box Battery Box Latch Battery Box Latch Battery Box Latch Battery Control Center Battery Control Center Battery Disconnect A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Repair Replace Wiring Repair Replace Repair Replace Reseal Wiring Repair Replace Reseal Wiring Repair Repair Replace Reseal Wiring Repair Replace Wiring Repair Repair Replace Adjust Repair Replace Repair Replace Replace Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule .3 See vendor flat rate schedule Yes Yes Yes Yes Yes Yes See vendor flat rate schedule Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered .2 .1 .3 .2 .1 .3 ST 1.0 .3 .4 .2 .3 .3 .2 .1 .2 .3 ST .4 3 3 9 13 3 3 3 3 15 3 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 78 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4007 4053 4053 4054 4055 4055 4037 4037 4039 4039 4083 4083 4003 4003 4052 4052 4052 4084 4084 4046 4046 4057 4058 4056 4049 4049 D A D A A D A D A D A D A D C A D G A A D A A A A D Correction Legend Comment Legend Battery Disconnect Battery Disconnect Bezel Battery Disconnect Bezel Battery Disconnect Panel Battery Disconnect Solenoid Battery Disconnect Solenoid Booster, TV Antenna Booster, TV Antenna Box, Video Control Box, Video Control Cable Jack, Exterior Cable Jack, Exterior Camera, Backup Camera, Backup Camera, Backup Cable Camera, Backup Cable Camera, Backup Cable CD Player CD Player Circuit Breaker Circuit Breaker Circuit Breaker 110 Circuit Breaker 12V Circuit Breaker Box Circuit Breaker-G F I Circuit Breaker-G F I A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Wiring Repair Replace Wiring Repair Replace Replace Wiring Repair Replace Wiring Repair Replace Wiring Repair Replace Wiring Repair Replace Wiring Repair Adjust Replace Wiring Repair Repair Replace Replace Wiring Repair Replace Replace Replace Replace Wiring Repair Yes Yes Yes Yes Yes Yes Yes Yes See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .4 .3 .3 .5 .3 ST .3 .3 .3 .3 .5 .5 .5 .5 .3 ST ST .2 .2 .3 .3 ST .5 ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 3 15 3 3 3 3 3 3 15 15 3 3 13 3 3,13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 79 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4155 4155 4094 4094 4094 4011 4011 4011 4095 4095 4095 4059 4059 4059 4009 4009 4165 4030 4030 4096 4096 4060 4060 4010 4010 4047 G A G A D C G A C A D G A D A D A A D G A G A A D C Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Coax Ends Coax Ends Coax Splitter, Television Coax Splitter, Television Coax Splitter, Television Coffee Maker Coffee Maker Coffee Maker Compass Compass Compass Converter, Complete Converter, Complete Converter, Complete Converter, Lower Converter, Lower Converter, Progressive Dynamics Cord, Shore Cord, Shore Crank, Interior Television Antenna Crank, Interior Television Antenna Dash Wiring Dash Wiring Detector, CO Detector, CO Detector, LP Gas A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repair Replace Repair Replace Wiring Repair Adjust Repair Replace Adjust Replace Wiring Repair Repair Replace Wiring Repair Replace Wiring Repair Replace Replace Wiring Repair Repair Replace Repair Replace Replace Wiring Repair Adjust Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .2 .5 .5 .5 .2 .3 .3 .2 .5 ST .5 1.0 ST .8 ST .5 .3 .4 .2 .2 ST ST .3 .2 .3 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 1 15 13 3 3 3 3 15 15 3 3 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 80 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4047 4047 4045 4160 4160 4160 4149 4062 4062 4062 4158 4158 4159 4159 4154 4124 4124 4146 4146 4001 4001 4001 4001 4012 4012 4148 G A A G A D A G A B A D G A D A D C A G A B D A D G Correction Legend Comment Legend Detector, LP Gas Detector, LP Gas Detector, Smoke Dishwasher Dishwasher Dishwasher Door Bell Door, Power Cord Door, Power Cord Door, Power Cord Dream System Component Dream System Component DVD Player DVD Player Emergency Start TSB 53.8.02 Energy Management Unit Energy Management Unit Fan Range Hood Fan Range Hood Fan, Attic Fan, Attic Fan, Attic Fan, Attic Fan, Dash Fan, Dash Flashlight A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Replace Repair Replace Wiring Repair Replace Repair Replace Reseal Replace Wiring Repair Repair Replace Wiring Repair Replace Wiring Repair Adjust Replace Repair Replace Reseal Wiring Repair Replace Wiring Repair Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes See vendor flat rate schedule Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .3 .3 .2 ST ST ST .1 .2 .2 .2 .5 .5 .5 .5 .5 ST ST .1 .1 .4 .1 .4 .3 .3 .1 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 13 13 3 3 3 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 81 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4148 4141 4141 4017 4017 4069 4069 4013 4013 4070 4070 4071 4071 4018 4074 4074 4075 4075 4075 4076 4076 4138 4138 4138 4077 4078 A G A G A G A A D G A G A G G A C J A G A C A D G G Correction Legend Comment Legend Flashlight Fuel Line, Diesel Generator Fuel Line, Diesel Generator Furnace Furnace Gauge, Dash Cluster - Ford Gauge, Dash Cluster - Ford Gauge, Dash Panel Chevrolet Gauge, Dash Panel Chevrolet Gauge, LPG Gauge, LPG Gauge, Speedometer Cable Gauge, Speedometer Cable Generator Generator Hour Meter - Onan Generator Hour Meter - Onan Generator Slide Rollers Generator Slide Rollers Generator Slide Rollers Generator Tailpipe Generator Tailpipe GFI Receipt GFI Receipt GFI Receipt Gimp, Interior Harness, Monitor Panel A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Repair Replace Repair Replace Repair Replace Replace Wiring Repair Repair Replace Repair Replace Repair Repair Replace Adjust Clean Replace Repair Replace Adjust Replace Wiring Repair Repair Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes See vendor flat rate schedule .1 ST 1.0 .7 .7 .6 1.0 .3 .3 .5 .2 .5 1.0 .4 .5 .5 .2 ST .2 .3 .1 .3 .5 ST .5 Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 3,6 3 15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 82 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4078 4156 4156 4156 4068 4068 4068 4019 4022 4022 4137 4137 4137 4113 4113 4113 4114 4114 4153 4153 4152 4152 4152 4115 4115 4116 A C G A C G A G G A G A D C A D G A A D G A D G A G Correction Legend Comment Legend Harness, Monitor Panel Hose, Fuel Line - Diesel Hose, Fuel Line - Diesel Hose, Fuel Line - Diesel Hose, Fuel Line, Gas Hose, Fuel Line, Gas Hose, Fuel Line, Gas Ice Maker Invertor Invertor Junction Box Junction Box Junction Box Light, Brass Rear Bedroom Light, Brass Rear Bedroom Light, Brass Rear Bedroom Light, Bullet Reading Light, Bullet Reading Light, Courteousy Light, Courteousy Light, Dome Light, Dome Light, Dome Light, Interior Aisle D/S Light, Interior Aisle D/S Light, Interior Aisle P/S A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Adjust Repair Replace Adjust Repair Replace Repair Repair Replace Repair Replace Wiring Repair Adjust Replace Wiring Repair Repair Replace Replace Wiring Repair Repair Replace Wiring Repair Repair Replace Repair Yes Yes See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments ST .4 .4 ST .4 .4 ST 15 ST .3 .5 ST .1 .1 .2 .5 .3 .2 .5 .3 .3 .5 .5 .2 .2 15 13 13 13 15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 83 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4116 4117 4117 4118 4118 4118 4119 4119 4120 4120 4161 4161 4161 4031 4031 4031 4108 4108 4023 4023 4147 4147 4025 4025 4125 4125 A G A G A D G D G A G A D A B D A D G A C A A D C G Correction Legend Comment Legend Light, Interior Aisle P/S Light, Interior Ceiling Light, Interior Ceiling Light, Interior Fluorescent Light, Interior Fluorescent Light, Interior Fluorescent Light, Interior Wall Light, Interior Wall Light, Map Light, Map Light, Rope (Flex) Light, Rope (Flex) Light, Rope (Flex) Light, Spot Light, Spot Light, Spot Meter, 12V Meter, 12V Microwave Microwave Microwave Trim Kit Microwave Trim Kit Monitor Panel Monitor Panel Monitor, Backup Monitor, Backup A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Repair Replace Repair Replace Wiring Repair Repair Wiring Repair Repair Replace Repair Replace Wiring Repair Replace Reseal Wiring Repair Replace Wiring Repair Repair Replace Adjust Replace Replace Wiring Repair Adjust Repair Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Time .5 .5 .5 .3 .5 .5 .3 .5 .5 .3 .3 .5 .5 .4 .1 .4 .5 .5 .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 3 3 3 See vendor flat rate schedule Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered .3 .5 .5 .3 .3 .5 3 3 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 84 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4125 4125 4073 4073 4136 4136 4027 4027 4127 4127 4127 4127 4105 4105 4128 4128 4128 4129 4129 4129 4130 4130 4130 4130 4104 4104 A D G A A D G A G A B D G A G A D G A D G A B D A D Correction Legend Comment Legend Monitor, Backup Monitor, Backup Muffler, Generator Muffler, Generator Multiplex Lighting Control Board Multiplex Lighting Control Board Oven/Range Oven/Range Phone Jack Phone Jack Phone Jack Phone Jack Phone Jack, Interior Phone Jack, Interior Power Cord Retractor Power Cord Retractor Power Cord Retractor Pump, Vacuum Pump, Vacuum Pump, Vacuum Recept, 110V Recept, 110V Recept, 110V Recept, 110V Recept, 12V Interior Wall Recept, 12V Interior Wall A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Wiring Repair Repair Replace Replace Wiring Repair Repair Replace Repair Replace Reseal Wiring Repair Repair Replace Repair Replace Wiring Repair Repair Replace Wiring Repair Repair Replace Reseal Wiring Repair Replace Wiring Repair Yes Yes Yes Yes Yes See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .7 ST .5 .5 1.0 ST 1.7 .5 .4 .2 .3 .5 .5 ST 3.0 ST .5 .5 .3 .5 .4 .2 .3 .4 .5 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 3 13 13 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 85 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4103 4028 4028 4131 4132 4132 4133 4133 4134 4134 4134 4081 4082 4126 4126 4126 4126 4086 4086 4085 4085 4034 4034 4034 4042 4042 G G A A A D A D G A D A A C G A D A D A D G A D A D Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Recept, Television Antenna Refrigerator Refrigerator Relay (all brands) Relay, Bi-Directional IRD Relay, Bi-Directional IRD Relay, Headlight Relay, Headlight Relay, Television Ignition Shut-Off Relay, Television Ignition Shut-Off Relay, Television Ignition Shut-Off Remote, Stereo/CD Remote, Television Rotating Clothes Rack Rotating Clothes Rack Rotating Clothes Rack Rotating Clothes Rack Solenoid, Aux. Start Solenoid, Aux. Start Solenoid, Isolator Solenoid, Isolator Speaker, Stereo-Front Speaker, Stereo-Front Speaker, Stereo-Front Speaker, Stereo-Rear Speaker, Stereo-Rear A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repair Repair Replace Replace Replace Wiring Repair Replace Wiring Repair Repair Replace Wiring Repair Replace Replace Adjust Repair Replace Wiring Repair Replace Wiring Repair Replace Wiring Repair Repair Replace Wiring Repair Replace Wiring Repair Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments .5 See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered .5 .3 ST .5 ST .5 .5 .3 .1 .1 .5 ST 1.0 ST .7 .5 1.0 .5 .3 .3 .3 .3 .3 13 13 15 15 3,6 3,6 3,6 3,6 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 86 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4087 4087 4014 4061 4061 4080 4080 4032 4033 4033 4145 4145 4145 4043 4043 4002 4002 4151 4151 4151 4102 4102 4065 4065 4088 4088 A D G G A A D D A D G A D G A A D G A D G A G A A D Correction Legend Comment Legend Step Cover Switch Step Cover Switch Step, Entry (Powered) Step, Secondary Entry Step, Secondary Entry Stereo Amplifier Stereo Amplifier Stereo, Component Stereo, Dash Stereo, Dash Stereo/Radio (towable) Stereo/Radio (towable) Stereo/Radio (towable) Switch, 12V,110/misc. Switch, 12V,110/misc. Switch, Auto Transfer Switch, Auto Transfer Switch, Auxilary Start Switch, Auxilary Start Switch, Auxilary Start Switch, Block Heater Switch, Block Heater Switch, Break Away Switch, Break Away Switch, Emergency Brake Switch, Emergency Brake A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Wiring Repair Repair Repair Replace Replace Wiring Repair Wiring Repair Replace Wiring Repair Repair Replace Wiring Repair Repair Replace Replace Wiring Repair Repair Replace Wiring Repair Repair Replace Repair Replace Replace Wiring Repair Yes .3 ST See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered .5 ST ST .5 .4 ST .5 .4 .2 .2 .5 .3 .3 ST .1 .2 .5 .5 .5 ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 15 15 15 3 3 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 87 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4142 4142 4142 4072 4072 4140 4140 4140 4101 4101 4101 4101 4089 4089 4089 4089 4157 4157 4157 4092 4092 4092 4093 4093 4093 4093 G A D G A C G A C G A D C G A D G A D C G A C G A D Correction Legend Comment Legend Switch, Emergency Start Switch, Emergency Start Switch, Emergency Start Switch, Generator Remote Onan Switch, Generator Remote Onan Switch, ISS Switch, ISS Switch, ISS Switch, Light Wall Switch, Light Wall Switch, Light Wall Switch, Light Wall Switch, Roof Vent Switch, Roof Vent Switch, Roof Vent Switch, Roof Vent Switch, Slide-Out(Seat) Switch, Slide-Out(Seat) Switch, Slide-Out(Seat) Switch, Trinary/Binary Switch, Trinary/Binary Switch, Trinary/Binary Switch/Module, Water Pump Switch/Module, Water Pump Switch/Module, Water Pump Switch/Module, Water Pump A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Wiring Repair Repair Replace Adjust Repair Replace Adjust Repair Replace Wiring Repair Adjust Repair Replace Wiring Repair Repair Replace Wiring Repair Adjust Repair Replace Adjust Repair Replace Wiring Repair Comments .3 .3 .5 .5 .5 .2 .2 .2 .5 .5 .5 .5 .2 .5 .3 .2 .2 .2 .3 .3 .3 .3 .3 .3 .2 .3 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 88 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4143 4143 4143 4100 4100 4100 4091 4091 4091 4091 4090 4090 4090 4099 4099 4099 4099 4121 4121 4121 4122 4122 4122 4123 4123 4123 G A D C G A C G A D C G A C G A D C A D C A D C A D Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Tank Register Harness Tank Register Harness Tank Register Harness Television Television Television Television Antenna Booster Television Antenna Booster Television Antenna Booster Television Antenna Booster Television Antenna Gear, Exevating Television Antenna Gear, Exevating Television Antenna Gear, Exevating Television Antenna Worm Gear Television Antenna Worm Gear Television Antenna Worm Gear Television Antenna Worm Gear Television Lift Assembly Television Lift Assembly Television Lift Assembly Television Lift Module Television Lift Module Television Lift Module Television Lock Out Recep Television Lock Out Recep Television Lock Out Recep A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Repair Replace Wiring Repair Adjust Repair Replace Adjust Repair Replace Wiring Repair Adjust Repair Replace Adjust Repair Replace Wiring Repair Adjust Replace Wiring Repair Adjust Replace Wiring Repair Adjust Replace Wiring Repair See vendor flat rate schedule See vendor flat rate schedule Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Comments .5 .5 .5 Yes Yes Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered .75 .5 .3 .5 .5 .5 .2 .5 .5 .5 .5 .5 ST ST ST .5 .5 .75 .8 .5 .8 13 13 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 89 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4098 4098 4098 4035 4035 4035 4097 4097 4097 4110 4110 4110 4050 4050 4050 4079 4079 4079 4038 4038 4038 4040 4040 4040 4066 4066 C A D C A D C G A C G A G A B C G A C G A C G A C G Correction Legend Comment Legend Television Main Control Mix Box Television Main Control Mix Box Television Main Control Mix Box Thermostat, AC/Furnace Thermostat, AC/Furnace Thermostat, AC/Furnace Thermostat, Heat/Cool Thermostat, Heat/Cool Thermostat, Heat/Cool Vacuum Cleaner-Central Vacuum Cleaner-Central Vacuum Cleaner-Central Valve, LPG Valve, LPG Valve, LPG Valve, Release Quick Valve, Release Quick Valve, Release Quick VCR VCR VCR Water Heater Water Heater Water Heater Water Heater, Aqua Hot Water Heater, Aqua Hot A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Replace Wiring Repair Adjust Replace Wiring Repair Adjust Repair Replace Adjust Repair Replace Repair Replace Reseal Adjust Repair Replace Adjust Repair Replace Adjust Repair Replace Adjust Repair Yes Yes Yes Yes Yes Yes Yes Yes See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .2 .2 .5 .4 .4 .4 .3 .3 .3 ST ST ST ST .5 .5 .3 .3 .3 ST ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 3 3 15 3 3 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 90 of 93 Section 4000 ELECTRICAL COMPONENTS/APPLIANCES Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 4066 4066 4135 4135 4135 4135 4041 4041 4041 4041 4106 4106 4106 4016 4016 4016 4016 4021 4021 4021 4021 4020 4020 4020 4020 A D C G A B C G A D C G A C G A D C G A D C G A D Correction Legend Comment Legend Water Heater, Aqua Hot Water Heater, Aqua Hot Water Heater, Tank Water Heater, Tank Water Heater, Tank Water Heater, Tank Wiper Control Box Wiper Control Box Wiper Control Box Wiper Control Box Wiring, Chassis Wiring, Chassis Wiring, Chassis Wiring, Exterior 110V Wiring, Exterior 110V Wiring, Exterior 110V Wiring, Exterior 110V Wiring, Interior 110V Wiring, Interior 110V Wiring, Interior 110V Wiring, Interior 110V Wiring, Interior 12V Wiring, Interior 12V Wiring, Interior 12V Wiring, Interior 12V A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Replace Wiring Repair Adjust Repair Replace Reseal Adjust Repair Replace Wiring Repair Adjust Repair Replace Adjust Repair Replace Wiring Repair Adjust Repair Replace Wiring Repair Adjust Repair Replace Wiring Repair Yes Time .8 .5 ST Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 1 See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule ST See vendor flat rate schedule Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered .5 ST ST ST ST ST ST ST ST ST ST ST ST ST ST ST ST 15 15 15 15 15 15 15 15 15 15 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 91 of 93 Section 5000 LP GAS/MISCELLANEOUS Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 5014 5014 5014 5201 5016 5016 5016 5017 5017 5017 5018 5018 5018 5202 5008 5008 5008 5021 5021 5021 5020 5020 5020 5204 5204 5203 C A D C C G A C G A C G A C C G A C G A C G A G A J Correction Legend Comment Legend Base, Power Seat Base, Power Seat Base, Power Seat Brokerage fee Clamps, Hose Clamps, Hose Clamps, Hose Clamps, Muffler Clamps, Muffler Clamps, Muffler Clamps, Wire Clamps, Wire Clamps, Wire Freight Hose, LP Flex Hose, LP Flex Hose, LP Flex LP Check Lines and Fittings LP Check Lines and Fittings LP Check Lines and Fittings LP Gas Line LP Gas Line LP Gas Line LP Tank LP Tank LP Tank Gauge A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Adjust Replace Wiring Repair Adjust Adjust Repair Replace Adjust Repair Replace Adjust Repair Replace Adjust Adjust Repair Replace Adjust Repair Replace Adjust Repair Replace Repair Replace Clean Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered Time .4 .5 .4 ST .1 .2 .2 .1 .1 .3 .1 .1 .2 ST .1 .1 .2 .5 .5 .5 ST .5 ST .2 .5 .3 Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments 13 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 92 of 93 Section 5000 LP GAS/MISCELLANEOUS Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 5203 5203 5026 5026 5026 5026 5010 5010 5010 5206 5206 5025 5025 5025 5011 5011 5011 5009 5009 5009 5022 5022 5022 5023 5023 5023 G A C G A D C G A G A C G A C G A C G A C G A C G A Correction Legend Comment Legend LP Tank Gauge LP Tank Gauge Pigtail, LPG Pigtail, LPG Pigtail, LPG Pigtail, LPG Regulator, LP Regulator, LP Regulator, LP Sales Adjustment Sales Adjustment Sending Unit, LPG Sending Unit, LPG Sending Unit, LPG System Check, LP System Check, LP System Check, LP Tank, LP Gas Tank, LP Gas Tank, LP Gas Tank, LPG Tank, LPG Tank, LPG Valve, LPG Stop Fill Valve, LPG Stop Fill Valve, LPG Stop Fill A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Repair Replace Adjust Repair Replace Wiring Repair Adjust Repair Replace Repair Replace Adjust Repair Replace Adjust Repair Replace Adjust Repair Replace Adjust Repair Replace Adjust Repair Replace Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments .3 .3 Yes See vendor flat rate schedule ST See vendor flat rate schedule Yes Yes Yes ST .2 .2 .2 ST ST See vendor flat rate schedule See vendor flat rate schedule See vendor flat rate schedule ST .5 ST ST ST ST ST Yes See vendor flat rate schedule See vendor flat rate schedule ST ST See vendor flat rate schedule C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004 Gulf Stream Coach, Inc. Flat Rate Schedule Claims Over $350 Require Authorization Per Unit Page 93 of 93 Section 5000 LP GAS/MISCELLANEOUS Condition Codes 01 Bent 09 Cut 17 Improper Sewing 25 Miswired 33 Rusted 41 Worn 02 03 04 05 06 07 08 10 11 12 13 14 15 16 18 19 20 21 22 23 24 26 27 28 29 30 31 32 34 35 36 37 38 39 40 42 43 44 45 46 47 Blown Broken Bubbled Chipped Clogged Cracked Crushed/Pinched Dented Dirty Discolored Disconnected Erratic Faded Improper Crimp Flat Rate Code - Description 5024 5024 5024 1484 1471 4162 4163 4164 4164 5205 1475 C G A G D A A K A A G Correction Legend Comment Legend No Ground No Power No Signal Not Sealed Overspray Peeling Punctured Scratched Separated Swelled Torn Transit Damage Component Failure Warped Correction Return Parts Required? Prior Authorization? Valve, LPG Tank Liquid Valve, LPG Tank Liquid Valve, LPG Tank Liquid RECALL, Equalizer S/O Squeak Camp. RECALL,BrakeWarningIndicator Light RECALL-BlueSea Breaker 03V-329 (53) RECALL-BlueSea Breaker 03V-329 (58) RECALL-GFCI Receptacle RECALL-GFCI Receptacle TSB - LP Tank Bracket Campaign TSB-BTCrus Stepwell Bulletin53-8-03 A - Replace B - Reseal 1 - Contact vendor for other 2 - 90 day warranty only 3 - Includes trouble shooting 4 - Send Picture Before Repair Installed Improper Kinked Leak - Air Leak - Fluid Loose Misaligned Missing Adjust Repair Replace Repair Wiring Repair Replace Replace Inspect Replace Replace Repair Time Wrong Part Recall Sales Issue Customer Pay No Fault Found Policy Adjustment Comments ST ST See vendor flat rate schedule Yes Yes Yes Yes Yes C - Adjust D - Wiring Repair 5 - Includes paint and decals 6 - Per piece 7 - Includes R+R of related components 8 - Requires System Check Yes Yes Yes E - Repaint G - Repair F - Resewn H - Recover 09 - Hold part until claim is paid 10 - Must be noted on delivery acceptance form 11 - Rock chips not covered 12 - Automatic car wash damage not covered 6.0 1.0 .5 1.5 .25 .4 1.0 1.0 I - Reglue J - Clean 13 - Prior authorization over 1.0 hour 14 - Sublet bill required 15 - Prior authorization over 0.5 hour Rev. 11/15/2004