Download 26726 PC INDIA Road Assistance FINAL
Transcript
26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 1 Porsche Assistance Roadside Assistance throughout India 26726 PC INDIA Road Assistance FINAL Porsche reserves the right to alter specifications and other product information without prior notice. Errors and omissions excepted. Porsche, Carrera, Cayenne, Cayman, Boxster, Targa, Tequipment, Tiptronic, PCCB and the Porsche Crest are registered trademarks of Dr. Ing. h.c. F. Porsche AG Porscheplatz 1 D-70435 Stuttgart Reproduction in any form without the permission of the Copyright owner is strictly prohibited. Porsche Assistance Precision Cars India Private Limited 3rd Floor, Splendor Forum 3 District Centre Jasola New Delhi - 110044, India Status: 02/09 Printed in India 2/22/09 3:16 PM Page 2 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 3 repaired. Drivers and passengers will benefit from this exclusive programme. This booklet contains information on the scope of benefits provided under the Porsche Assistance programme. It also details the correct procedures to follow, geographical coverage and lists relevant terms and conditions. Please read it and keep it in an accessible place within your car. Welcome to Porsche Assistance For any clarifications, you are welcome to call the 24-hour The world’s best engineered The objective of this Porsche Assistance can Emergency Number: cars now come with the world’s programme is to ensure that organise onward travel 1800 1020 911 (toll free) or best designed roadside in the unlikely event of your arrangements, provide a 0124 - 42 85 911 (standard assistance programme 24/7, Porsche being immobilized, replacement car and even call rates) 365 days a year. whether at home or elsewhere, arrange hotel accommodation, the inconvenience is minimized. while your Porsche is being ·1· 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 4 Definitions Breakdown Existing Porsche customers who Vehicle to call Porsche Assistance. Means unforeseen mechanical have previously purchased their Means a vehicle eligible to Porsche will make every effort or electrical failure, including a vehicles from Precision Cars receive Porsche Assistance to provide you with a solution roadside accident, during the India or an authorised Porsche service under the terms of an to your problem. period of cover. Centre may purchase Porsche agreement. Assistance cover, renewable on Towing charges at the current Conditions of claim an annual basis. Roadworthy Home rate will be billed to the customer Means those conditions set out vehicles up to 6 years old will be Means the address where you for each kilometre beyond the in this Benefit Guide. eligible to purchase the cover. normally keep the vehicle. coverage area. Period of cover Passengers Territory If you are in doubt whether your Means the period covered by Refers to persons if any, travelling Refers to the area where Porsche vehicle is eligible for Porsche Porsche Assistance being 24 in your Porsche vehicle at the time Assistance will provide service to Assistance service, please call months for new Porsche vehicles assistance is required from passengers free of charge. Porsche Assistance at and 12 months for Porsche Porsche Assistance, up to a Approved vehicles. maximum of legally permissible Porsche Assistance covers a nearest Authorised Porsche seating capacity as mentioned 100 km radius around Authorised Dealer. The policy may be renewed by in the Owner’s Manual (including Porsche Service Centres. the customer once the initial the driver). 1800 1020 911 or contact your period of cover lapses. Even if your vehicle is immobilised outside of the covered area do not hesitate ·2· 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 5 Getting help Should you need assistance Remember to always call please follow these simple steps Porsche Assistance first; do not make your own arrangements 1. Call Porsche Assistance on as Porsche Assistance cannot our helpline number reimburse costs incurred 1800 1020 911 (toll free) without prior authorisation. or 0124 - 42 85 911. In the event that your vehicle has 2. Advise the operator that you to be towed, please ensure that have Porsche Assistance you remove all your belongings cover. from your vehicle prior to towing. Porsche Assistance will not be 3. Quote your vehicle registration number and the damage to personal belongings VIN (the latter can be found in left in the vehicle. the service manual and on your Porsche Assistance card). 4. Advise the operator of the location of your vehicle and the nature of the fault. ·3· responsible for any loss or 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 6 General terms and conditions roadside, we will organise and Porsche Service Centre, and Hotel accommodation / Air tickets pay for the towing of your repairs cannot be completed In case of breakdown location vehicle to the nearest Authorised within the same day, we will more than 100 km from your Porsche Service Centre. whenever possible, organise and home city area you can choose pay for a Chauffeur driven or one of the following benefits that Alternative transport replacement self drive mid-size apply to the vehicle occupants In the event that your vehicle is premium class car whilst your travelling at the time of towed to the nearest Authorised vehicle is being repaired, up to breakdown and as per the Roadside assistance and recovery Porsche Service Centre by a maximum period of 3 days. maximum legal seating capacity In the event that your vehicle is Porsche Assistance, the driver immobilised at home or elsewhere and passengers shall be You will be required to satisfy in the territory Porsche provided with one free taxi ride, the terms and conditions of the Hotel accommodation for a Assistance will arrange help for up to 50 km from the breakdown rental provider. This will include maximum of three nights in a you (as long as the vehicle is not location, in order to facilitate items such as, but not limited to, 4-star property (limit of Rs 7,000 already at an Authorised Porsche continuation of your journey. a valid driving licence and credit per day) of the vehicle: Service Centre). card. Any extension beyond the Replacement car hire* 3-day coverage period will be Whenever practical we will Provided that your vehicle has your responsibility. always endeavour to arrange been towed to an Authorised assistance by our trained service Porsche Service Centre by providers to resolve the problem Porsche Assistance after a on the spot, but if the problem breakdown, if you are within cannot be resolved at the 100 km of an Authorised or Onward travel up to the cost of an economy class airfare to your * These benefits will be provided subject to the availability of the facilities and fulfilment of the rental car company formalities. ·4· home city (respective airline baggage limits apply). 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 7 Understanding Porsche Assistance Urgent message relay benefits. In the unlikely event of Porsche Assistance can also a dispute arising for which a provide an urgent message relay satisfactory solution cannot be service for you to help keep in found, Porsche Assistance contact with family, friends and/or reserves the right to appoint an work colleagues in the event of a independent third party to act as vehicle breakdown or accident. an arbitrator to resolve the matter. Porsche reserves the Medical coordination Adverse weather conditions Keys locked in vehicle right to change the benefits, In the event of a mishap, Porsche On those occasions when Modern security systems pricing, terms and conditions to Assistance would coordinate adverse weather conditions such installed in your Porsche vehicle the Porsche Assistance medical help (cost of all medical as floods, heavy thunder and make it extremely difficult for us programme without any prior services to be borne by customer). lightning challenge external to gain entry to your vehicle notice. Courts situated within the resources, some operations should spare keys not be jurisdiction of Delhi shall have may become physically available. If spare keys are not the exclusive jurisdiction to impossible until the weather available, your car shall be decide all disputes that may improves. At such times, our towed to the nearest Authorised arise under this service. main priority is to ensure that Porsche Service Centre. you and your passengers are taken to a place of safety; the Rights towing of your vehicle may not In the case of false statement, be possible until weather Porsche Assistance shall have conditions permit. the right to refuse any or all ·5· 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 8 Exceptions Authorised Porsche Service Centre thereof or entity created thereby, Porsche Assistance is intended Porsche Assistance is valid only acts of terrorism, orders of any to cover for emergency 8. Damaged door mirrors. if your vehicle is maintained or court or arbitrary body, acts of situations only. Therefore, 9. When the rear view mirror serviced regularly at an any person engaged in subversive Porsche Assistance will not is damaged but it does not Authorised Porsche Service activity or sabotage, strikes, cover the following problems obstruct the driver’s vision. Centre. To keep your vehicle in embargoes, delays due to any you may encounter while driving the best condition, ensure that of the above causes or events your vehicle unless there is a but vehicle has not run out it is serviced at an Authorised beyond our reasonable control. real and discernible threat to of petrol and there is enough Porsche Assistance. 10. Damaged or faulty fuel cap your personal safety and the fuel in the tank to enable the recommended service Benefit levels - car hire safety of others: the vehicle to reach the intervals. During the course of assistance, 1. Faulty fuel gauge. nearest Authorised Porsche Porsche Assistance will make 2. Speedometer is not working. Force majeure arrangements and pay for car 3. Air-conditioning is not working. Porsche Assistance shall not be hire as applicable within the 4. When the passenger door(s) liable for failure to provide the terms of this policy. If you cannot be opened and there services under the terms of request to upgrade the type of are no passengers in the closed but weather conditions service set out in this document hire car arranged by Porsche vehicle. are fair and the vehicle is not if such failure is caused or Assistance, you will be 5. Boot cannot be opened. contributed to by acts of nature, responsible for any difference 6. The front and/or rear acts of a public enemy, acts of in costs. You will be required to governmental authority or any pay these additional costs at political sub-division or any the time of service. Porsche Service Centre as per demisters are not functioning. 7. Horn is not functioning. department or regulatory agency ·6· Service Centre. 11. When the sunroof cannot be opened. 12. When the sunroof cannot be exposed to any security risk. 13. When windows cannot be opened. 14. When windows cannot be But if the horn is sounding closed but weather conditions continuously, please call are fair and the vehicle is not 26726 PC INDIA Road Assistance FINAL exposed to any security risk. 2/22/09 3:16 PM Page 9 24. Front windscreen wipers faulty 6. Any costs resulting from your 8. Any costs as a result of your 15. Seat adjustor is faulty but the but weather conditions are fair. vehicle not being kept in a participation in a criminal vehicle can be safely driven. 25. Rear windscreen wiper faulty. roadworthy condition or not act or offence. 16. When passenger seat belts being serviced in accordance 9. Any consequential losses are faulty but there are no Whilst the services rendered with the maintenance schedule directly or indirectly from passengers in the vehicle. under Porsche Assistance are provided in the Owner’s Manual. the immobilisation 17. Faulty security system unless intended to be at no cost to you, If, in the opinion of Porsche 10. If, as result of a road traffic the vehicle is immobilised or we wish to clarify that we will not Assistance, we believe that accident or other incidents, unless the alarm is sounding be responsible for the following: a recurring fault is due to specialist equipment is continuously. 1. Loss or damage to any poor maintenance of your required during the course property carried in or on vehicle, we reserve the right of towing your vehicle, the your vehicle. to request proof of servicing cost for this specialist and to specify immediate equipment will be your without the prior authorisation towing to an Authorised responsibility. We recommend of Porsche Assistance or not Porsche Service Centre. that you seek reimbursement 7. Any costs as a result of of such costs under the terms 18. Transmission stuck in sports/winter mode. 19. When the ABS lights are illuminated. 20. Air bag warning lights are illuminated. 21. Traction control lights are illuminated. 22. Other non-safety related lights/service warnings are illuminated. 23. When your vehicle runs out of windscreen wiper fluid. 2. Any expenses incurred expressly provided for in this policy. damage and/or claims of your motor insurance policy. 3. The cost of replacement parts. caused while the driver was 4. The cost or repairs made operating the vehicle under in a major accident and is influence of alcohol, solvent rendered a “Total Loss abuse, drugs or other illegal vehicle”. Such a vehicle shall substances. be immediately taken out of to your vehicle. 5. Any costs resulting from participation in motor racing, rallies, speed or duration tests. ·7· 11. Any vehicle which is involved the programme. 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 10 Frequently asked questions 1. What is Porsche Assistance? 4. Do I have to pay for ownership (if required) so arrange for the nearest and that our staff can efficiently replacement parts? most appropriate service coordinate assistance for you. Yes, replacement parts and provider to assist you. any workshop labour costs The duration of wait will would be your responsibility, depend on the availability of coverage area for Porsche unless covered under the the service provider, your Porsche Assistance is manned Assistance? Porsche warranty. breakdown location and traffic by a team of experienced Porsche Assistance will (Conditions apply) and weather conditions. During staff who will provide assistance provide free of charge in the event of your vehicle assistance to Porsche cars It is a 24-hour, 365 days a year emergency roadside assistance service exclusive to owners of eligible Porsche cars registered in India. 3. What is the geographical the course of the assistance 5. How long will I have to wait we will maintain contact with registered in India which are before Porsche Assistance you and provide updates of enrolled in the program, in comes to my aid? the estimated time of arrival an area covering a 100 km- Porsche Assistance understands of the service provider. what do I do next? radius around official Porsche the frustration and Call Porsche Assistance and dealerships. Even if your inconvenience experienced by provide the staff with your vehicle is immobilised outside a vehicle owner in the event to receive service arranged by name and exact location, of the covered area do not of a breakdown. Our aim is to Porsche Assistance? vehicle registration number, hesitate to call Porsche ensure that any inconvenience Yes, you must be present at Porsche model, contact Assistance. Porsche Assistance is kept to a minimum. the breakdown location for details, a description of the will make its best efforts to Therefore, on receipt of your assistance services to be problem, confirmation of your provide you with a solution to call, our fully-trained Call rendered to your vehicle. home address, and proof of your problem. Centre staff will immediately In the event of a tow, you are becoming immobilised. 2. My vehicle has broken down, ·8· 6. Do I have to be with the vehicle 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 11 Frequently asked questions required to sign a release you will be responsible for form before your vehicle can all costs associated with the for road traffic accident be towed to the nearest towing, and you will not be insurance claims? Authorised Porsche Service eligible for any other benefits Contact your nearest Centre. Please ensure that detailed in this policy. Authorised Porsche Centre working. Can you please tow and your vehicle insurer. my vehicle to the dealer? 9. Who should I be contacting you remove all your belongings from your vehicle prior to be a potential hazard if you attempt to drive your vehicle. 12. My air-conditioning is not Due to the fact that this condition 8. Can I make my own towing. Porsche Assistance is arrangements for roadside not responsible for any loss assistance and obtain I want to make an appointment you would need to drive your or damage to personal reimbursement from Porsche with a Porsche Centre? vehicle to an Authorised belongings left in the vehicle. Assistance? Porsche Assistance is designed Porsche Service Centre. In order to maintain the to provide emergency assistance. highest level of service, all However, we will gladly to be towed to a workshop of arrangements must be made provide you with the contact benefit. What will the my choice? by Porsche Assistance. details of the Porsche Centre replacement vehicle be? Porsche Assistance will tow Porsche Assistance has an of your choice. Whenever possible, Porsche your vehicle from the accident appointed network of service or breakdown location to the providers and facilities to nearest Authorised Porsche provide the services as my boot cannot close? intermediate/mid-sized car, Service Centre. If you request described in this policy. Yes, Porsche Assistance will 1600cc to 2000cc. However, to have your vehicle towed to No reimbursements will be arrange assistance for you this is subject to the a non-authorised service centre, made, unless pre-authorised. since this situation could availability of the car hire 7. Can I request for my vehicle 10. Do I call Porsche Assistance if does not immobilise your vehicle, 13. I am entitled to the car hire Assistance will arrange for a 11. Do I call Porsche Assistance if ·9· replacement car that is an 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 12 Frequently asked questions facility at your location and prior to calling Porsche place on an expressway, therefore cannot be guaranteed. Assistance. the above applies. including witnesses, if any. e. If possible, make a brief II. If no one is injured, we However, wherever sketch or diagram of the 14. Porsche Assistance has arranged recommend the following: applicable, you should accident scene detailing a hire car for me but the repairs a. If, due to the nature make use of the the location of your to my vehicle will take longer of the accident, your emergency SOS telephones vehicle and other than 3 days. Am I responsible vehicle or the other that are located on some vehicles involved in the for the additional rental days? vehicles involved in expressways. accident; the date; the Porsche Assistance will provide the accident are a hire car for 3 days, after seriously obstructing points is applicable, which time the cost for traffic or causing a call Porsche Assistance. additional days will be your potential hazard, you We shall arrange to company at the earliest responsibility. should contact the provide relevant service possible opportunity appropriate local applicable as described to inform them of the in this ‘Benefit Guide’. incident and request c. If neither of the above time; and weather conditions. f. Contact your insurance 15. What should I do if my vehicle authorities prior to is involved in a road traffic contacting Porsche accident? Assistance. This is numbers of all vehicles I. If anyone is injured, telephone to ensure that the involved in the accident the local emergency authorities are on the and if possible, exchange Porsche Service Centre number (police, ambulance, scene as soon as contact details and to provide an estimate fire brigade, etc.) for possible. insurance information of repair for your with all parties involved, insurance company. immediate assistance d. Note the registration b. If the accident takes · 10 · information on claim filing procedure. g. Request your Authorised 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 13 Service provider had a very clear vision: to offer headquartered in Paris, France the highest quality products and and has annual sales of over after sales service, providing 1.5 billion Euros. Mondial customers with an unprecedented Assistance currently operates ownership experience – the 24 hours a day through Porsche experience. 34 operations centres in 30 countries spanning For more information, 5 continents and has over please visit our website: 20 years’ experience in serving www.porscheindia.com customers whenever and wherever they require emergency About Mondial Assistance Porsche Assistance is a About Precision Cars India Private A member of the Allianz group, collaborative effort between Limited Mondial Assistance is one of the largest assistance organisations Precision Cars India, the official Porsche importer for India, and Precision Cars India Private in the world and currently Mondial Assistance. All Porsche Limited was established in 2007 assists over 3 million customers Assistance services will be and has been the official Porsche globally per year. A leader in the provided by Mondial Assistance. importer for India since then. provision of automotive, medical From the inception of the and travel insurance services, business, the promoters have Mondial Assistance is · 11 · assistance. 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 14 Important notice – Change of ownership Should ownership of your vehicle be transferred during the period of coverage, the new owner must complete the change of ownership form and return it to the address below to become eligible to receive policy benefits. Porsche Assistance 3rd Floor, Splendor Forum, 3 District Centre Jasola, New Delhi – 110044, India Telephone (+91) 11 40 668 911, Facsimile (+91) 11 40 668 912 New Owner: Title (Prof/Dr./Mr./Ms./Mrs.) First Name Profession Company Name Family Name Alternatively, please call us on 011 40668 911 or send us a fax on 011 40668 912 to advise us of your amended details. If you’re a new owner, you will benefit from the balance of the Porsche Assistance cover. Address (Home) Address (Office) Contact No. (Home) (Office) Mobile E-mail VIN No. Registration No. Date of First Registration Date of New Ownership The membership is based on the original date of registration/enrolment of your Porsche, which will be transferred into your name once this card is received. Colour Please ensure details are clear, correct and verified by the new owner. Thank you for your time. Signature of Transfer Owner If you are the new owner of a pre-owned Porsche, or you’ve simply changed address, please help us to keep in touch with you by completing this card. Signature of New Owner The details you provide will be used only by Porsche and its associated companies to keep you informed of new products and services. If you would prefer not to receive this information, please tick here 26726 PC INDIA Road Assistance FINAL 2/22/09 3:16 PM Page 15 www.porscheindia.com