Download Xerox DC 265/255/240 User's Manual

Xerox Document Centre
… for the user
DC00CC0135
September 19, 2002
Xerox DC 265/255/240 and
490/480/470/460 Macintosh
Driver Information
Purpose
This document includes information about the following topics related to Xerox’s custom
Macintosh drivers:
•
The causes of the Macintosh custom driver Xjector plugin error and solutions. The error
is fixed in CentreWare 5.2 version 5.02.11 driver but it can occur in previous versions.
•
Macintosh custom driver and PPD interoperability information to help you make the best
driver choice for your Document Centre and environment.
•
How to access the custom driver in applications with different Xerox PPDs so that you
can use Document Centre printing features.
This document is an updated to address ESS versions for the DC 265/255/240 above 5.03
as well as the new DC 490/480/470/460 products (490/460), CentreWare 4.1 SP2, 5.1, 5.2
and 5.3. For information regarding ESS version 5.03 and/or CentreWare 4.1SP1 or earlier,
refer to DC Tip Mac Issues for the DC 220/230 ST/LP.
NOTE: The information in this document applies to Mac OS 7.x-9.x. It does not address or
apply to Mac OS X.
This document
applies to these Xerox
products:
DC 555/545/535
x
DC 490/480/470/460 ST
DC 440/432/425/420 ST
DC 340/332 ST
x
Section I - Xjector plugin Errors
Issue
When you attempt to print, Xjector plugin errors can occur when installing the
DC 265/255/240 custom driver version 5.01.18, or Adobe 8.6/LaserWriter 8.6 drivers (which
installs 8.6 PrintingLib) on Macintosh OS 8.5 or 8.6. You can receive error messages like
those in the following list. These messages do not indicate a catastrophic error.
DC 265/255/240 ST/LP
•
“The DXTN “DC 240/265-Xjector” reports: Error 101 occurred in xuiJobGetInitialValues.”
DC 230/220 ST/LP
•
“The DXTN “Xerox Features” reports: An error –5751 has occurred 04840001.”
DCCS 50
•
“The DXTN “Watermark” reports: An error –5751 has occurred 04840007.”
•
“The DXTN “Xerox Features” reports: An error 101 occurred in xuiJobGetInitialValues.”
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Cause
When a version prior to 8.6 of the Adobe driver is used with an OS containing version 8.6 or
higher of the Apple PrintingLib file, errors occur. The DC 265/255/240 custom Macintosh
driver is based on the Adobe 8.5.1 printer driver. The driver is calling out to the Adobe
PrintingLib version 8.5.1.
The Xjector is a Xerox plugin to the Adobe driver. The Xjector error indicates that an error
has occurred with the Xjector plugin due to the PrintingLib mismatch.
NOTE: The DC 265/255/240 driver installer does not overwrite the PrintingLib version if it is
higher than 8.6.
Xjector errors no longer occur in the Adobe 8.6 base driver. Because Xerox CentreWare 5.2
and above custom Macintosh drivers are based on Adobe 8.6 base driver, there is no longer
a PrintingLib mismatch.
Solution
Upgrade to the CentreWare 5.2 driver v5.02.11 or above.
Background Information
The Adobe base driver uses plugins to enhance and/or expand the driver capabilities. There
are several types of plugins. Each plugin has a different function.
The Xjector name is what the Xerox plugin is called by the core driver. The external name
consists of the printer model and the word Xjector, such as DC265/255/240 Xjector is the
DC 265/255/240 printer family plugin.
The PrintingLib is the library provided by Apple to access the printing process. An application
that wants to print makes a series of calls to set up the printer, start the print job, etc. The
PrintingLib file provides this support. Adobe provides a PrintingLib file that is compatible with
the Apple version. The Adobe driver queries the PrintingLib file for entry points (startJob,
setup, etc.) and then overrides the functions if replacements are provided by the plugin.
Adobe has also added Adobe specific functions to the PrintingLib file which do not exist in
the Apple version.
When Apple introduced the Macintosh OS 8.5, LaserWriter 8.6 was included, which uses an
updated PrintingLib file. The older Adobe drivers could see that the version had changed
and the methods for accessing the entry points had also changed. Adobe produced a new
base kit (AdobePS 8.6) which uses the original Apple PrintingLib, so that incompatibilities
when a new OS installation no longer occur. Adobe specific functions were moved to the file
Adobe PrintingLib.
When you use the Choose to select a printer and PPD, the driver compiles the PPD and
stores the information in the Preferences file. When the driver is loaded via the File->Print or
File->Page Setup menu selections, the driver examines all of the valid plugin files in the
Printer Description folder. Assuming the plugin is valid, the plugin can provide optional
resources that indicate which PPD files are acceptable to the plugin. This allows the plugin
to be loaded only as necessary.
The Xerox driver uses optional resources to keep the 265/255/240 plugin available only
when using the DC 265/255/240. An example of a plugin that is always available is the
Watermark plugin.
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Section II - PrintingLib Errors
Issue
The following error might occur when the DC 265/255/240 custom driver is selected in the
Chooser:
“Sorry, The DC 265/255/240 driver is not available.”
After this error occurs, the Xerox driver cannot be used and may need to re-install the OS in
order to use it again.
Cause
If you installed the DC 265/255/240 custom driver on a Macintosh that previously had the
Apple PrintingLib version 8.6 or higher, and you manually swapped out the 8.6 PrintingLib
with the 8.5.1 PrintingLib, the error occurs.
Solutions
The recommended solutions are listed below. Try to resolve the error using the first solution.
If the issue persists, use the second solution.
NOTE: If you have experienced an OEMCLib memory constraint, you must reinstall your OS
as described in solution #2 (below).
1. Delete all pertinent Document Centre driver files and re-installing the driver. For further
information and instructions about how to properly uninstall the Document Centre
drivers, refer to the CentreWare 5.1 Network Services Guide, "Installing and Using
Admin, Print and Fax Services."
2. Re-install the OS then re-install the DC 265/255/240 driver.
PrintingLib Identification
Use one of the following two methods to determine the version of PrintingLib currently on
your Macintosh system.
Method 1
1. Select [Apple Menu: Control Panels: Extensions Manager].
2. Highlight the PrintingLib file in System Folder/Extensions. In some cases, the version
number is listed on the right.
Method 2
1. Open the Macintosh hard drive. Go to System Folder/Extensions.
2. Highlight the PrintingLib file. From the menu bar, select [File: Get Info].
3. An information box appears which identifies the software version and manufacturer.
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Section III - Printer Driver and PPD Interoperability
OS Environments/Custom Drivers/Generic PPDs
The table below lists the Macintosh OS environments, custom drivers, and custom PPDs.
This table is based on versions from CentreWare 5.2. Use the table as a guide to choosing
the combinations that work best together.
NOTE: The CentreWare Macintosh DC 265/255/240 custom driver version 5.01.18 or above
and the Macintosh DC 490/460 custom driver version 5.02.12 will not install on Macintosh
OS 7.5x or earlier. Use the CentreWare 4.1 SP2 (version 4.13.18) for the DC 265/255/240
with Macintosh OS 7.5x or earlier. There are no earlier versions supported for the
DC 490/460 Macintosh driver as this is the first general release of the driver.
Mac
OS
English
Drivers for
the DC
265/255/240
English
Drivers for
the DC
490/460
DC
265/255/
240
PS 2 PPD
DC
265/255
/240
PS3
PPD
7.1
7.5x
7.6x
8.0
8.1
8.5x
8.6
9.0
4.12.13
4.12.13
4.12.13
5.02.11
5.02.11
5.02.11
5.02.11
5.02.11
5.02.12
5.02.12
5.02.12
5.03.21
5.03.21
5.03.21
5.03.21
5.03.21
2.06
2.06
2.06
2.06
2.06
2.06
2.06
2.06
1.1.8
1.1.8
1.1.8
1.1.8
1.1.8
1.1.8
1.1.8
1.1.8
DC
265/255/240
DocuTech
PS2 for
DocuTech
Emulation
1.04
1.04
1.04
1.04
1.04
1.04
1.04
1.04
DC
265/255/240
DocuTech
PS3 PPD for
DocuTech
Emulation
1.1.8
1.1.8
1.1.8
1.1.8
1.1.8
1.1.8
1.1.8
1.1.8
DC
490/460
PS3
PPD
1.0.9
1.0.9
1.0.9
1.0.9
1.0.9
1.0.9
1.2.0
1.2.0
DC 490/460
DocuTech
PS3 PPD
for
DocuTech
Emulation
1.1.0
1.1.0
1.1.0
1.1.0
1.1.0
1.1.0
1.2.0
1.2.0
How to Obtain Drivers
Xerox DC 265/255/240 Custom Driver
NOTE: The latest Xerox drivers are available at www.xerox.com.
The Xerox DC 265/255/240 and DC 490/460 custom drivers are available on a CD that
includes the following components:
• Installer for the Xerox DC 265/255/240 and DC 490/460 custom Macintosh drivers,
both of which install their custom and generic PPDs.
• Readme files for each driver.
LaserWriter Driver
The latest version of the LaserWriter driver is available at www.apple.com.
NOTE: The LaserWriter driver is automatically installed with Macintosh operating systems.
Adobe Driver
The latest Adobe driver can be found at www.adobe.com.
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Generic PPDs
When you print from the Macintosh to a DC 265/255/240 or DC 490/460, we recommend
that you use the Xerox DC 265/255/240 or DC 490/460 drivers in combination with the
custom PPDs.
If you use the LaserWriter or Adobe PostScript with the corresponding generic PPD’s listed
in the below table, you cannot access certain extended features such as sample set, secure
print, cover pages, banner page, transparencies etc. The table below suggests which drivers
and PPDs work best together.
Printer Driver
Adobe PostScript 8.x
Apple LaserWriter 8.x
Xerox DC 265/255/240
Xerox DC 490/460
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PPD
• XR_DC265.PPD – the generic PPD
• XRDC265D.PPD – the generic PPD with DocuTech
emulation
• XR265PS3.PPD – the generic PS3 PPD (DC
265/255/240 printer version 6.03 and above)
• XR265DT3.PPD – the generic PS3 DocuTech PPD
(DC 265/255/240 printer version 6.03 and above)
• XR_48XPS3.PPD – the generic PS3 PPD for the DC
490/460
• XR48XDT3.PPD – the generic PS3 PPD with
DocuTech emulation for the DC 490/460
• DC 240255/265 Xerox – the custom PPD
• DC 265/255/240 Xerox DocuTech – the custom PPD
with DocuTech emulation
• DC 265/255/240 PS3 Xerox – the custom PS3 PPD
which can only be used with PS3 compliant printers
(DC 265/255/240 printer version 6.03 and above)
• DC 265/255/240 Xerox PS3 Docutech – the custom
PS3 PPD with Docutech emulation which can only be
used with PS3 compliant printers (DC 265/255/240
printer version 6.03 and above)
• DC 45x/46x/47x/48x Xerox PS3 Xerox – the custom
PS3 PPD which can only be used with PS3 compliant
printers for the DC 490/460 products
• DC 45x/46x/47x/48x Xerox PS3D – the custom PS3
PPD with DocuTech emulation for the DC 490/460
products
Page 5
Printing Features
The following table lists the features available in generic and custom PPDs. The features
listed under the Custom PPDs are only available when used with the custom driver. Select
the PPD based on the desired printing features and your driver preferences.
Printing
Features
Generic PPDs used with Adobe or
LaserWriter
XR_DC265.PPD XR48XPS3.PPD or
or
XR48XDT3.PPD
XRDC265D.PPD
Staple
Duplex
Offsetting
Image
Quality
Resolution
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Custom PPDs used with Xerox Custom
Driver
DC 265/255/240 for
DC 490/480/470/
Xerox Driver or
460 PS3 Xerox or
DC 265/255/240
DC 490/480/470/
DocuTech PPD
460 Xerpx PS3D
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes (limited to
600 dpi for
DocuTech
emulation PPD)
Yes
No
No
No
No
Yes (limited to 600
dpi for DocuTech
emulation PPD)
Yes (limited to 600 dpi
for DocuTech
emulation PPD)
Yes (limited to 600
dpi for DocuTech
emulation PPD)
Yes
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes (PS2 and
PS3)
No
Yes
Yes
Yes (PS3 only)
Yes
Yes (PS2 and PS3)
Yes
Yes (PS3 only)
No
Yes
Yes
Yes
Yes
Yes
Paper Type
Sample Set
Secure Print
Banner Page
Transparency
Separators
Paper Color
Covers (Front
and Back)
Output Tray
(Finisher)
Tray 6
PS2 or PS3
Availability
Accounting
DocuTech
Emulation
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DocuTech Emulation
The DocuTech PPD offers the same features as its partner, either the custom or generic DC
PPD. The DocuTech PPD emulates the output of a DocuTech, specifically the resolution,
margins and halftones. This feature is typically used by customers who have both a
Document Centre 265/255/240 or 490/460 and a DocuTech and want to proof or sample
output files on the Document Centre and then run the final version to the DocuTech.
When accessing the custom driver UI, the option for DocuTech appears to be available at all
times. Note that you must use the DocuTech PPDs in order for this option to work properly.
Depending on the printer driver in use, ensure that you are using the correct or compatible
PPD for DocuTech emulation. See the Printer Drivers/PPDs table earlier in this document.
Configuring the High Cap Feeder and Finisher
If the High Cap Feeder and Finisher are installed on the DC 265/255/240 or 490/460,
configure the driver as follows:
1. Open the Chooser.
2. Select the [Xerox DC] driver.
3. Select the DC 265/255/240 or 490/460 network printer in use.
4. Select [Setup].
5. Press [Select PPD].
6. Select the custom PPD or the DocuTech emulation PPD.
7. Press [Select].
8. Press [Configure].
9. Select [Install] for the High Cap Feeder and Finisher options.
10. Select the appropriate product for the System Configuration.
11. Select <OK> to confirm the selections and exit Chooser.
This procedure sets up the DC 265/255/240 or 490/460 driver as the default. If you switch
back and forth between printers, check the configuration every time you select the Xerox
DC 265/255/240 or 490/460 as default to ensure that the settings for the High Cap Feeder
(Tray 6) and Finisher are still active.
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Section IV - Driver Accessibility through PageMaker 6.5
and QuarkXpress
Accessing the Custom Driver through PageMaker
Do the following steps to access the DC 265/255/240 or 490/460 custom Macintosh driver
interface in Macintosh PageMaker 6.5.
NOTE: Follow these steps if you use the Xerox DC 265/255/240 or 490/460 Document
Centre custom Macintosh drivers with the custom PPDs. Do not follow this procedure if you
are using the Adobe PostScript driver or the LaserWriter driver with the generic PPDs.
1. In PageMaker, press the Option key and select [File: Print].
2. Select [Setup].
3. Select <OK>. This opens the Xerox driver interface.
4. In the pulldown menu, select [Xerox Options].The Xerox custom interface appears.
5. Select [Extended Options] to enable Document Centre options such as secure print,
sample set, banner sheet toggle on/off, and cover selections.
Paper Trays Cannot be Selected from PageMaker with Generic Driver
(LaserWriter or Adobe) and Xerox Generic PPDs
Problem:
PageMaker does not pull the configuration information from the setup in the Chooser for the
DC 265/255/240 or 490/460. You must configure the device options from within the
application as well as in the Chooser.
Solution:
To configure the driver (LaserWriter, Adobe driver), do the following steps:
1. In the Chooser select the LaserWriter or Adobe printer driver.
2. Select [Setup], [Select PPD] and select the generic or generic for DocuTech PPD for
your Document Centre system.
3. Select [Configure].
4. Select [Install] for the appropriate features (Finisher or Tray 6) for your Document
Centre.
5. Open PageMaker and verify that the Page Setup has the appropriate paper size
selected.
6. Select [File: Print].
7. Ensure that one of the generic PPDs or generic for DocuTech PPD’s is selected.
8. Select [Features] to configure the appropriate features for your Document Centre.
NOTE: The features are listed in a scrolling menu. The Finisher and Tray 6 options are at
the bottom of the list.
9. Select [Paper].
10. Select the paper size and the corresponding tray. You are now ready to print.
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Driver Accessibility with QuarkXPress
Accessing the Custom Macintosh Driver
Use the following steps to access the DC 265/255/240 or 490/460 custom Macintosh driver
interface with custom PPDs. Follow the procedure that corresponds with your version of
QuarkXPress.
QuarkXPress 3.31
1. Ensure that the Document Centre custom Macintosh driver is selected as the default
driver in the Chooser.
2. Select [File: Page Setup].
3. In the drop down menu select [QuarkXPress].
4. For the Printer Type select the custom name for the Document Centre you are using or
the PPD with DocuTech emulation.
5. Select <OK>.
6. Select [File: Print] to access the Adobe PS or LaserWriter printer driver interface.
7. Select [Print Options: Print].
QuarkXPress 4.x
1. Ensure that the Document Centre custom Macintosh driver is selected as the default in
the Chooser.
2. Select [File: Page Setup].
3. For Printer Description, select the custom name for the Document Centre you are using
or the PPD with DocuTech emulation.
4. By default, the paper size sets to custom. Ensure that the paper size is set to the desired
size. If not, the print job is held at the printer, requesting resources.
5. Select [Printer] to access the Adobe PS or LaserWriter printer driver interface.
6. Select [Print Options: Print].
Accessing the LaserWriter or Adobe with the Generic PPD
To use the LaserWriter or the Adobe PostScript driver with the generic PPD, follow the steps
below depending on the QuarkXPress version:
QuarkXPress 3.31
1. Ensure that the LaserWriter or Adobe driver and generic PPD for your Document Centre
are selected as the default in the Chooser.
2. In Quark, select [File: Page Setup].
3. From the drop down menu, select [QuarkXPress].
4. For the Printer Type select the generic PPD for your Document Centre. Select <OK>.
5. Select [File: Print] to access the Adobe PS or LaserWriter printer driver interface.
6. Select [Print Options: Print].
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QuarkXPress 4.x
1. Select [File: Page Setup].
2. For Printer Description select the generic PPD for your Document Centre.
3. By default, the paper size is set to custom. Ensure that the paper size is set to the
desired size. If not, the print job is held at the printer, requesting resources.
4. Select [Printer] to access the Adobe PS or LaserWriter printer driver interface.
5. Select [Print Options: Print].
Other Issues and Solutions
Description
Possible Cause
Application
Solution
Multiple sets of
a document are
stapled together.
The collate option in the
application is selected,
as well as the collate
and staple option in the
Xerox DC 265/255/240
custom driver. When this
option is selected within
the application, multiple
copies are sent as one
large stream of data that
results in one collated
set.
Any
Deselect [Collate] in the
application before printing.
Make all of your print
options (including collation)
in the printer driver.
There are
printing
problems or
problems
accessing the
PPD features.
The preference files may
be corrupted.
Any
Delete the Preference file
for your Document Centre
at these locations:
§ systemfolder/preference
s/printing prefs folder
§ system folder/
preferences/printing
prefs/parsed ppd folder.
These files are regenerated
by the system automatically
when you configure your
driver in the Chooser again.
Operating
system lock-ups
might occur.
Page 10
Not known
Word 98
Manually re-boot the
Macintosh.
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Additional Information
Xerox's Document Centre Technical Support Operations welcomes feedback on all DC Tips
documentation - send feedback via e-mail to:
[email protected].
Other DC Tips are available at the following URL:
http://www.xerox.com/go/xrx/products/PT_4.jsp?family=Document+Centre+Family&view=tips.
XEROX ®, The Document Company ®, the digital X ®, and all Xerox product names are trademarks of XEROX
CORPORATION. Other trademarks belong to their respective owners.
Copyright © XEROX CORPORATION 2002. All Rights Reserved.
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