Download Welcome to BigPond Wireless BroadBand – thanks for

Welcome to BigPond Wireless Broadband – thanks
for choosing us.
This guide is designed to help you get the most out of your BigPond
Wire l e ss B r o a d b a n d e x p e r ie n ce . We’re su re yo u’re itc hing t o g e t
s t a r t e d , s o d o n’t f e e l yo u h ave t o s t u d y it a ll r ig ht aw ay. H o we ve r,
it ’s im p o r t a nt to re a d t hro ug h t h e S e c urit y a n d Usag e se c tio ns s o o n .
The rest will be there when you need it.
As a BigPo nd Wireless B ro a db and M e mb er, yo u can n ow e nj oy a huge
range of internet ser vices, including state-of-the-art security
options, great account tools, flexible plans, extra email features,
worlds of unmetered content, special shopping deals and lots more.
S o l e t ’s g e t st a r te d .
Make a n ote of yo ur BigPo nd e mail ad dress and p asswo rd . Re me mb er,
your email address is your username @bigpond.com. We suggest
protecting your security by writing down an unmistakable clue
rather than your actual password.
W h at ’ s
Inside
Get tin g started .. . . . . . . . . . . . . . . 1
C o n n e c ting t o B ig Po n d Wire l e ss
B r o a d b a n d. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Ch e c king yo ur m o b il e c a rd
o r m o d e m .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Lo o kin g af ter
yo ur email .. . . . . . . . . . . . . . . . . . . . . . . . . . 5
Yo ur B ig Po n d e m ail a d d re ss .. . . . 6
A b o u t t h e n ew B ig Po n d
We b M ail – M yIn b o x . . . . . . . . . . . . . . . . . . 6
H ow t o se t u p yo ur m ailb o x .. . . . . 6
My Co n n e c t a n d B ig Po n d ’s
e x t r a m ail se r vice s .. . . . . . . . . . . . . . . . . . . 6
–MyIn b o x – a n o nlin e
o n e - s t o p sh o p.. . . . . . . . . . . . . . . . . . . . . . 7
–MyEm ail – e m ail o n yo ur
m o b il e.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
–My Sy n c – b a c k u p yo ur m o bil e
co nt a c t s .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
–Ad ditio na l M ailb o xe s . . . . . . . . . . . 8
–Pre miu m M ail. . . . . . . . . . . . . . . . . . . . . . . . 8
Lo o kin g af ter
yo ur securit y .. . . . . . . . . . . . . . . . . . 9
Why security matters so much.. 10
W hat t o w atc h o u t f o r . . . . . . . . . . . . . 10
H ow t o p r o te c t yo ur se l f .. . . . . . . . . 12
N e t wo r k se c ur it y .. . . . . . . . . . . . . . . . . . . . 14
B ig Po n d S e c ur it y .. . . . . . . . . . . . . . . . . . . . 14
Wa nt t o kn ow m o re? .. . . . . . . . . . . . . . . 16
Lo o kin g af ter yo ur
Bi gPo nd acco unt .. . . . . . . . . . 23
Managing your memb ership.. . . 24
– Cha ng e yo ur p la n.. . . . . . . . . . . . . . . 24
– Cha ng e yo ur p ass wo rd .. . . . . . 25
M a nag ing a d ditio na l
m ailb o xe s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Yo ur Big Po n d bill . . . . . . . . . . . . . . . . . . . . 25
Lo o kin g af ter
yo ur co nnec ti o n .. . . . . . . . . . 28
Tr o u b l e sh o o ting tip s .. . . . . . . . . . . . . 2 9
– Yo ur m o bil e c a rd /
– Yo ur se r vice.. . . . . . . . . . . . . . . . . . . . . . . 2 9
– Yo ur co n n e c tio n sp e e d . . . . . . 3 0
m o d e m.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 9
W h e re to f in d h e lp .. . . . . . . . . . . . . . . . . 3 0
Tro ub lesh o otin g
faqs .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
G e n e r a l b r o a d b a n d faq s . . . . . . . 33
Big Po n d Wire l e ss B r o a d b a n d
faq s .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
H a n d y w i r e l e s s b r o a d b a n d
h i n t s a n d t i p s .. . . . . . . . . . . . . . . . . . . . . . . 4 5
E x tra stuff .. . . . . . . . . . . . . . . . . . . . . . 4 6
U n m e te re d site s .. . . . . . . . . . . . . . . . . . . . 47
L o o kin g af ter
yo ur usage .. . . . . . . . . . . . . . . . . . . . . . . 17
N ew s a n d u p d ate s .. . . . . . . . . . . . . . . . . 5 0
W hat is us ag e a ny w ay ? .. . . . . . . . . . 18
H ow (a n d w hy) t o m o nit o r
yo ur us ag e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Us ag e t r a p s a n d h ow t o avo id
t h e m .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
M o re stuff . . . . . . . . . . . . . . . . . . . . . . . . 51
– We b h o sting a n d o t h e r
se r vice s f r o m Big Po n d . . . . . . 52
Glossary .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Getting
s ta r t e d
co nnec tin g to B i gP o nd Wireless B roadband
S e t ting u p yo u r B ig Po n d Wir e l e ss B r o a d b a n d co n n e c ti o n is e a s y. J u s t
l o a d t h e B i g P o n d I n s t a l l a t i o n CD ROM * t h a t c a m e i n y o u r i n s t a l l a t i o n
kit and it will guide you through every step to set up your new device,
internet service and email.
* I f y o u h a v e t h e B i g P o n d W i r e l e s s B r o a d b a n d 7 . 2 US B M o b i l e C a r d
Z TE MF 6 3 6 B P o r t h e B i g P o n d W i r e l e s s B r o a d b a n d 2 1 US B M o b i l e C a r d
S i e r r a W i r e l e s s US B 3 0 6 ( a n d y o u a r e a W i n d o w s u s e r ) t h e i n s t a l l a t i o n
CD i s n o t r e q u i r e d . T h e Z TE MF 6 3 6 B P a n d S i e r r a W i r e l e s s US B 3 0 6
are Plug and Play devices so simply plug in the device and follow
the instructions.
We want you to be enjoying your wireless broadband as quickly as
p o s s i b l e – s o w e’ v e m a d e i n s t a l l a t i o n e a s y. Yo u s h o u l d n’ t s t r i k e a n y
problems if you follow the installation steps all the way through.
W h a t i f y o u d o n e e d s o m e h e l p ? T h e i n s t a l l a t i o n p r o g r a m o n t h e CD
or Plug and Play device includes some basic troubleshooting steps.
Y o u ’ l l a l s o f i n d a g r e a t FAQ ( F r e q u e n t l y A s k e d Q u e s t i o n s ) s e c t i o n
on the disk and on the connection software too. There are also
a d d i t i o n a l t i p s a n d ‘ e s s e n t i a l ’ a n s w e r s t o FAQ s l a t e r i n t h i s G u i d e .
Chances are, you’ll find the answer in one of those areas. If not ,
there are even more resources available in our online Help Centre
a t b i g p o n d . c o m – i n c l u d i n g t u t o r i a l s , c o n f i g u r a t i o n g u i d e s , FAQ s ,
in-depth troubleshooting and more.
Of course, you’ll need internet access for that. So if you’ve got a
dial-up service, keep it active until your BigPond Wireless Broadband
connection is up and running.
c h e c k i n g y o u r m o b i l e c a r d o r MODEM
Once you’ve completed all the installation steps, your internet
connection should be up and running. Going to a website is the
obvious way to check. But the light indicators on your mobile card
o r h o m e n e t w o r k ga t e w ay c a n a ls o t e ll yo u t h a t e ve r y t hing is o k ay.
So, for your peace of mind, you can check your mobile card or
modem lights against the following table.
1
2
Product
s tat u s
L i g h t i n d i c at i o n
Power:
Steady Blue when power is on and is working.
W IRELESS B ROAD B AND
2 1 US B MO B ILE CARD
Flashing Blue when firmware is being
updated.
Flashing Amber when modem is searching for
service.
Steady Amber when an error has occurred.
Remove the modem and reinsert.
Data 3G:
Steady Blue when card is connected to NextG™.
Flashing Blue when card detects Next G™ network
signal.
Power:
Steady Blue when power is on and card is
working normally.
2G:
Flashing Amber when card detects 2G
network signal.
Steady Amber when card is connected to 2G
network.
SIERRA WIRELESS USB306
W IRELESS B ROAD B AND
7. 2 MO B ILE CARD
3G:
SIERRA WIRELESS AC880
W IRELESS B ROAD B AND
7. 2 MO B ILE CARD
ZTE MF636BP
3
Flashing Blue when card detects Next G™
network signal.
Steady Blue when card is connected to Next G™
network.
Po w e r :
Green when power is on.
R e d w h e n p o w e r i s o n a n d US B c a r d b a t t e r y
is charging.
data
Slow flashing Green when no network signal is
detected.
Steady Green when network signal is detected.
Fa s t f l a s h i n g G r e e n w h e n c o n n e c t e d a n d
sending/receiving data.
SIERRA WIRELESS AC880U
W IRELESS B ROAD B AND
7. 2 US B MO B ILE CARD
Product
Power:
Steady Amber when power is on and not connected
to any network.
2G:
Steady Green when card is connected to 2G network.
Flashing Green indicates active data transfer on 2G
network.
3G:
Steady Blue when card is connected to Next G™
network. Flashing Blue indicates active data
transfer on Next G™ network.
Roaming:
Steady Red indicates roaming. Flashing Red
indicates active data transfer on a roaming
network.
W IRELESS B ROAD B AND
7. 2 HOME NET W ORK
GATE WAY
s tat u s
L i g h t i n d i c at i o n
Po w e r :
Green when power is on.
LAN 1 – 4 :
Steady Green when device
connected to the associated port.
Flashing Green when data is
being sent or received.
Wi-Fi:
Steady Green when wireless
is enabled. Flashing Green
when data is being sent or
received.
Internet:
Flashing Green when
connected to the internet.
3G/2G:
Steady Green when connected
to the 2G/3G network.
Signal Strength:
Indicates whether you have
a strong (high) or weak (low)
signal.
Searching for
s i g n a l / We a k
signal:
Flashing Purple.
Successful
initialisation and
enough signal to
link:
2 quick Blue flashes followed by
a pause.
Sending/
Receiving data:
4 quick Blue flashes followed
by a pause.
Po w e r :
Flashing Green when
connected to the internet.
2G/3G:
Amber when a network has
been detected and is ready
to connect. Steady Blue when
connected.
Roaming:
Off when connected to the
B i g Po n d n e t w o r k . A m b e r w h e n
connected to another network
via International Roaming.
NETCOMM 3G9WB
W IRELESS B ROAD B AND
MO B ILE CARD
Option GTMAX
W IRELESS B ROAD B AND
MO B ILE CARD
SIErra WIRELESS AC875
4
C an yo u i mag i n e li fe with o u t emai l?
S o h e r e ’ s h o w t o g e t y o u r s r e a l ly f i r i n g .
Lo o kin g af ter
yo u r e m a i l
yo u r B i gP o nd email ad d res s
Eve r y B ig Po n d M e m b e r g e t s a n e m ail a d d re ss . I f yo u’re n e w t o
BigPond Broadband, it will be your username with @bigpond.com on
the end . S o if your username is john1975 , your email address will
b e john1975@bigp ond .com
Ab o u t t h e n e w B i g P o n d W e bM a i l - m y i n b o x
When you join BigPond, you automatically get access to MyInbox –
t h e n e w B i g P o n d W e b M a i l s e r v i c e . Yo u c a n u s e M y I n b o x f r o m
any where that you have internet access. Just go to bigpond.com and
log in with your BigPond email address (e.g. username @bigpond.com
– see above) or username, along with your BigPond password. Use
the member login tile on the BigPond homepage and select webmail
t o s t a r t u s i n g e m a i l , o n l i n e c o n t a c t s a n d c a l e n d a r p l u s 1G B o f s t o r a g e .
h ow to se t u p yo u r mailb ox
If you like using an email client application (Outlook, Outlook
E x press , Wind ows Mail or Ap ple Mail) o n yo ur co mputer, yo u can
s e t i t u p t o f e t c h a l l y o u r B i g P o n d m a i l f o r y o u . Yo u’ l l f i n d s t e p - b y s t e p g u i d e s t o d o i n g t h i s a t b i g p o n d . c o m / h e l p /e m a i l /d e f a u l t . a s p
O f c o u r s e , i f y o u f o l l o w a l l t h e s t e p s o n y o u r s e l f - i n s t a l l CD , i t w i l l
s e t u p yo u r e m ail a u t o m a tic a l l y.
M yCo n n ec t ™ an d B i gP o n d’ s e x tra mail s ervi ce s
Th e re’s m o re to Big Po n d mail t ha n , we ll , mail . We l co m e to t h e n e x t
generation of webmail and mobile messaging: MyConnect™. Now
you can access your email, messages, contacts and calendars online
o r f r o m y o u r c o m p a t i b l e Te l s t r a N e x t G ™ m o b i l e . M y C o n n e c t ™
comprises 3 ser vices – MyInbox , MyEmail and MySync – giving you
the flexibility to stay in touch and keep important information on
yo u r m o b il e s a f e n o m at t e r w h at yo u’re d o ing o r w h e re yo u h ave
access to the internet and Next G™ mobile coverage.
Additional mailboxes and Premium mail provide you with extra tools
to make sure that you have the mail ser vices that match your needs.
5
6
MyInb ox – yo ur o nline , email and m o bile messagin g centre
Additional Mailboxes
Combine your email and mobile communications in one inbox –
Additional Mailb oxes are ideal when one email address just isn’t
a n y w h e r e y o u u s e t h e i n t e r n e t 1 . J u s t l i n k y o u r Te l s t r a m o b i l e t o
e n o u g h . Yo u r B i g P o n d c o n n e c t i o n m a y n e e d t o s e r v e a w h o l e f a m i l y,
M y I n b o x t o s e n d SMS / MMS , r e c e i v e c a l e n d a r n o t i f i c a t i o n s a n d a c c e s s
each clamouring for the privacy of their own mailbox and login. Or
y o u r m o b i l e v o i c e a n d v i d e o m a i l i n o n e i n b o x 2.
you might run a small business and need mailboxes for your staf f.
MyEmail – Email o n yo ur m o bile
S t a y i n t o u c h w i t h e m a i l o n y o u r c o m p a t i b l e Te l s t r a N e x t G ™ m o b i l e 3 .
Premium Mail
BigPond Premium Mail is an exciting ser vice designed for business
Yo u c a n a c c e s s y o u r B i g P o n d e m a i l , W i n d o w s L i v e™ H o t m a i l a n d
people on the move. It combines the freedom of WebMail with the
Y a h o o 7 ! M a i l , o r j u s t a b o u t a n y IS P e m a i l o n y o u r c o m p a t i b l e Te l s t r a
various organisational tools of Microsoft Outlook 2003, so that you
Ne x t G™ m o bile , and imp or tantly, you will not b e charge d data fe es ,
can manage your email, appointments, contacts and calendar from
no matter how often you check your mail4 – all for a flat monthly
a ny w h e r e w i t h w e b a c c e s s . Yo u c a n u s e t h e s e r v i c e w i t h y o u r
f e e . To f i n d o u t m o r e a n d i f y o u r m o b i l e p h o n e i s c o m p a t i b l e v i s i t
desk to p co mputer, lapto p , or any other web - enable d device such
w w w.te lstr a .co m /mye mail
M y S y n c – B a c k u p y o u r m o b i l e c o n ta c t s
An automatic mobile phone ser vice which enables you to back-up
i n f o r m a t i o n o n y o u r c o m p a t i b l e Te l s t r a N e x t G ™ / 3 G m o b i l e p h o n e
a s a s u i t a b l e P DA , m o b i l e p h o n e o r o t h e r h a n d h e l d u n i t . B e t t e r
still, you can automatically synchronise the data on your eligible
d evices with th e dat a h e ld o nlin e by th e se r vice . N ow that ’s a
mobile office!
t o a s e c u r e Te l s t r a s e r v e r a n d s y n c h r o n i s e t h i s i n f o r m a t i o n w i t h
MyInbox5 – all for a flat monthly fee. This way you will not lose this
valuable information if you lose, break or upgrade your mobile
p h o n e . To f i n d o u t m o r e a n d i f y o u r m o b i l e p h o n e i s c o m p a t i b l e
visit w w w.te lstr a .co m /mysy nc
1 N o a d d i t i o n a l a cce ss /su b s c r i p t i o n c h a r g e s a p p l y t o M y I n b o x . U s e
of the service may affect your monthly usage total.
2 C h a r g e s a p p l y f o r s e n d i n g SMS / MMS , a c c e s s i n g u n r e a d v o i c e m a i l /
videomail, and for using calendar notification alerts.
3 Where you have Next G™ coverage.
4 Applies to set up and use in Australia. Overseas set up and use
will attract international data charges.
5 H a n d s e t i n f o r m a t i o n o n l y . N o SIM c a r d i n f o r m a t i o n i s s y n c h e d .
Yo u r m o b i l e m u s t b e s w i t c h e d o n a n d y o u m u s t h a v e N e x t G ™
m o b i l e c o v e r a g e f o r s y n c i n g t o o c c u r . F o r M o t o r o l a V 9 a n d V 3 XX
phones, you must accept an automatically generated message for
s y n c h i n g t o o cc u r.
7
8
yo u r S ec u r i t y
Lo o k i n g a f t e r
9
A s lo n g a s yo u ’ r e c o n n ec t e d t o t h e i n t e r n e t,
t h e i n t e r n e t i s c o n n ec t e d t o yo u .
w h y s ec u r i t y m at t e r s s o m u c h
The internet is an amazing window to the world. So, while security
issues shouldn’t sto p you enj oying the view, leaving your wind ow wide
o p en isn’t the b est pre cautio n .
O n l i n e c r i m e r a n g e s f r o m p e t t y v a n d a l i s m t o o u t r i g h t t h e f t . Ev e n a n
annoying email worm virus can cause you headaches and potentially
lead to additional excess usage charges until you get rid of it.
w h at t o w at c h o u t f o r
Online criminals and vandals have come up with several ways to spoil
e v e r y o n e e l s e ’s i n t e r n e t e x p e r i e n c e . N o d o u b t t h e y ’ l l c o m e u p w i t h
more. But we keep a sharp lookout – and we of fer plenty of advice and
ser vices to help you prote c t yourself. S o d o n’t let this ro gues galler y
freak you out . It’s just imp or tant that you’re aware of the risks.
Non-genuine websites
Some criminals create authentic looking websites that appear to of fer
le gitimate g o o ds a n d se r vice s . ( This is so m etim e s kn ow n as p hishing.)
H oweve r, t h e se site s a re sim p l y d e sig n e d to ste a l cre dit c a rd a n d
e mail d et ails , with n o inte ntio n o f providing w hat yo u p ay f o r.
Hoax emails
Web criminals have also b e en known to circulate emails that app ear
t o c o m e f r o m a l e g i t i m a t e c o m p a n y. U s i n g a v a r i e t y o f ( f a l s e ) r e a s o n s ,
these criminals of ten ask you to confirm your account details,
passwords and so on by either return email or via a web page.
It is highly unlikely that a company would ever need you to confirm
your confidential information – and certainly not over the internet.
These scams are usually a way of gathering confidential information
from unwar y web users. BigPond never asks members to email us their
personal details, or click through to a website to confirm any of their
account details.
10
Hackers
Spy ware is similar to a trojan , although usually less damaging. It will
Hackers try to use their computer skills and special sof tware to gain
install itself on your system and send reports on your computer
u n a u t h o r i s e d a c c e s s t o y o u r c o m p u t e r. I f t h e y d o g e t p a s t y o u r s e c u r i t y
activity back to its host.
systems, they can do whatever they like. This can include stealing
files, personal information and financial records, gaining access to
Either kind of infection has the potential to generate huge levels
y o u r B i g P o n d s e r v i c e , o r s i m p l y d e s t r o y i n g y o u r c o m p u t e r. T h e e f f e c t s
of excess usage on your BigPond account, either by uploading your
can be devastating, time-consuming and expensive.
data to the thieves or by using your computer as a ser ver for ongoing
Sp a m
Spam is simply unsolicited electronic mail. Sending spam is now illegal
ill e ga l a c ti v it y.
h ow to protec t yo u rself
in many countries (including Australia), and is specifically banne d by
That ’s quite a r a ng e o f inte r n e t se c urit y t hre at s . D o n’t l et t h e m
m a n y m o r e IS P s ( i n c l u d i n g B i g P o n d ) . I t ’s a n n o y i n g , t i m e - c o n s u m i n g ,
s c a r e y o u t h o u g h . Ta k e t h e s e s e n s i b l e p r e c a u t i o n s a n d t h e c h a n c e s
of ten of fensive, and it wastes your usage allowance.
are you’ll never encounter a problem more serious than having to
delete a doubtful email. But whatever you do, do something.
Our recommendation is that you never reply to spam, even if the
message of fers you an opt- out link . Feedback simply lets the spammer
I n s ta l l f i r e w a l l s o f t w a r e
know that your address is valid, so they will continue sending you
A properly configured and up-to-date firewall will help protect your
their junk and selling your address to others.
computer from hackers, trojans, spy ware, usage thef t and other threats.
Worms and other viruses
Viruses are sof tware applications that infect computers. They can be
written to per form almost any func tion once they’ve gained access
to your system . Worms are vir uses that spread themselves across a
n e t w o r k – t h e y ’r e v e r y c o m m o n a s e m a i l - b o r n e v i r u s e s .
Once installed, a worm can steal addresses from your contacts lists
a n d sp re a d it se lf to yo ur f rie n ds’ a n d co lle agu e s’ co m p ute r s . Al o ng
with the inconvenience and embarrassment , all those emails can
generate high levels of excess usage on your account.
B i g P o n d S e c u r i t y p r o v i d e s f i r e w a l l p r o t e c t i o n a n d m o r e . Yo u c a n
f i n d o u t m o r e u n d e r B i g P o n d S e c u r i t y o n p a g e 14 , o r b y v i s i t i n g
b i g p o n d . c o m /s e c u r i t y
K e e p yo u r B i g P o n d pa s s w o r d s ec r e t
I t i s l i k e a c a s h m a c h i n e P IN f o r y o u r i n t e r n e t a c c e s s a n d a c c o u n t
details. For adde d se curit y, you should change to a new password
e v e r y m o n t h o r s o . I t ’ s e a s y t o d o . J u s t c h e c k t h e FAQ s e c t i o n
on
your
self-install
CD
or
Connection
Manager,
or
visit
bigpond.com/help for more info.
I n s ta l l A n t i V i r u s s o f t w a r e
Tr o jan s an d s py war e
Yo u c a n u s e a n t i - v i r u s s o f t w a r e t o s c a n d i s k s , d o w n l o a d s , c o m p r e s s e d
A trojan is a piece of sof tware that usually hides within a legitimate
f i l e s , e t c , h e l p i n g k e e p y o u r c o m p u t e r ’s i n f o r m a t i o n s a f e f r o m
looking application or utility to gain entry into your computer system.
inter ference. BigPond Security provides anti-virus sof tware to protect
Once you install the host sof tware, the trojan can launch itself and go
y o u r B i g P o n d e m a i l a d d r e s s a n d y o u r c o m p u t e r. Yo u c a n f i n d o u t
t o w o r k . Tr o j a n s m i g h t d o a n y o f t h e t h i n g s t h a t a h u m a n h a c k e r w o u l d
more
– or they may simply provide a hacker with a means of easy access.
11
under
‘BigPond
Security’
on
page
14 ,
or
by
visiting
b i g p o n d . c o m /s e c u r i t y
12
D o n ’ t p r o v i d e y o u r d e ta i l s
M o nito r yo ur usage
Be careful not to provide your details – personal, financial, email or
If you see an unexpected jump in your monthly usage, it may give
other wise – across the internet unless you know and trust the people
you an early indication that something is amiss. Remember that
or company involved.
u n d e r O u r C u s t o m e r Te r m s , y o u a r e r e s p o n s i b l e f o r p r o t e c t i n g y o u r
Ne ver give yo ur email address
Do not give your email address in a public forum such as a chat room
or newsgroup. Spammers and other internet criminals constantly scan
these sites and har vest valid email addresses.
A lw ay s l o o k f o r t h e c l o s e d l o c k S e c u r e l i n k i c o n
L o o k f o r t h e S e c u r e L i n k i c o n a n d a n h t t p : // URL i n y o u r b r o w s e r
window before you provide details on a web site. The Secure Link icon
BigPond account and paying for any usage accrued on it. (See the
next section of this guide.)
ne t wo rk secu rit y
BigPo n d p rovid es so m e n et wo r k-leve l se r vices to h e lp p rote c t yo u an d
y o u r c o m p u t e r. T h e s e i n c l u d e :
N e t w o r k Sp a m F i lt e r
Our mail servers will automatically block incoming email from
i s u s u a l l y f o u n d i n t h e b o t t o m r i g h t - h a n d c o r n e r o f y o u r b r o w s e r.
known spam senders. This coarse filter stops obvious spam from
Never ever provide your details over a non-secure web link.
clogging our systems and provides you with some relief from
D o n ’ t t r u s t e m a i l at ta c h m e n t s f r o m s e n d e r s y o u
don’t Know
I f yo u d o n’t kn ow t h e se n d e r, d e l e te a ny e mails co nt aining at t a c h m e nt s
annoying or of fensive email.
N e t w o r k E m a i l V i r u s F i lt e r
We also automatically scan incoming emails for the most prevalent
i m m e d i a t e l y. A n d e v e n i f y o u d o t r u s t t h e s e n d e r, c o p y a n y a t t a c h m e n t s
e m a i l - b o r n e v i r u s e s – a n d r e j e c t t h e m b e f o r e t h e y r e a c h o u r s e r v e r.
to your desktop so that your anti-virus software can check them first.
Yo u s h o u l d n o t e t h a t t h i s f i l t e r o n l y s c a n s f o r t h e m o s t p r e v a l e n t
C o n s i d e r a c o n t e n t f i lt e r
A content filter is a great way of blocking access to unsuitable sites
and their content. Content filters can help parents block known
vir uses . O ld er, newer and less co mm o n vir uses may n ot b e d ete c te d .
B i gP o nd Secu rit y
BigPond Security contains a comprehensive bundle of security
problem sites and filter websites for inappropriate language, images
products to help protect your family or office PC from inappropriate
a n d t o p ic s – a ll d e p e n ding o n t h e ir c hil d ’s a g e g r o u p . Wit h B ig Po n d
content, spam, viruses, and phishing attacks. Our security pack
S e c u r it y ’s co nt e nt f il t e r, yo u c a n e ve n t ail o r p r o t e c ti o n f o r yo u r
comes with automatic updates and a 24-hour helpdesk.
family and your PC using pre-set filters and f lexible controls. Check
Also, BigPond Security provides you with a choice of single licence
o u t ‘ B i g P o n d S e c u r i t y ’ o n p a g e 14 o r v i s i t b i g p o n d . c o m /s e c u r i t y
and multi-licence options. A multi-licence option helps to protect
up to three computers and up to three BigPond email addresses
against major security threats, all at once. Single or multi-licence –
the choice is yours.
13
14
Wa n t to k n ow m o r e ?
H e re’s h ow t h ey wo r k :
CONTENT FILTER – PARENTAL CONTROLS A l l o w s y o u t o s e t t i m e l i m i t s
o n y o u r c h i l d r e n’s i n t e r n e t u s a g e , m o n i t o r s t h e s i t e s t h e y v i s i t a n d
p r o v i d e s y o u w i t h r e p o r t s o f t h e i r b r o w s i n g h i s t o r y.
Yo u c a n f i n d m o r e s e c u r i t y i n f o r m a t i o n a t b i g p o n d . c o m / h e l p . C l i c k i n g
the security link will lead you to a wealth of information about threats
and protection.
To s u b s c r i b e t o B i g P o n d S e c u r i t y , v i s i t b i g p o n d . c o m /s e c u r i t y
B IG P OND DESKTO P ANTIVIRUS H e l p s c h e c k d o w n l o a d s , c o m p r e s s e d
attachments, web content, disks and external drives for potential
threats.
EMAIL S PAM FILTER H e l p s s t o p s p a m b e f o r e i t h i t s y o u r i n b o x .
ANTI - P HISHING
which
may
Alerts you when you go to most scam websites
attempt
to
steal
passwords
or
other
personal
information.
ANTI - S P Y WARE H e l p s s t o p p e o p l e c o l l e c t i n g i n f o r m a t i o n a b o u t y o u r
online sur fing habits, password and bank details.
P RIVACY P ROTECTION H e l p s s t o p u n w a n t e d m e s s a g e s s u c h a s p o p - u p s
and annoying ads.
P ERSONAL FIRE WALL H e l p s p r o t e c t a g a i n s t t h e f t o f y o u r p e r s o n a l
details, passwords or files by preventing unauthorised access to your
computers.
EMAIL VIRUS FILTER
Helps reject contaminated emails and files,
monitors websites for potential threats and more.
B i g P o n d D e s k to p A n t i V i r u s
Helps check shared files, downloads,
compressed attachments, web content , disks and external drives for the
v i r u s e s t h a t a r e n’ t s p r e a d b y e m a i l .
2 4 / 7 TECHNICAL SU P P ORT N o m a t t e r w h a t t i m e o f t h e d a y o r n i g h t y o u
n e e d h e l p , w e ’r e o n l y a p h o n e c a l l a w a y. r e ?
15
16
Looking after
your usage
w h at i s u s a g e a n y w ay ?
Usage is simply the amount of data that flows between your
computer and the internet. It includes ever ything from the tiny
signal that travels from your mouse to a link on a website in
the U.S. to the streaming movie promo that you watch as a result.
H e re’s a ro ug h guid e to h ow usag e c a n g e t g e n e r ate d:
HTML e m a i l .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0 . 0 2 5 M B
E m a i l a t t a c h m e n t ( . d o c f i l e ) .. . . . . . . . 0 . 5 M B *
We b p a g e .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0 . 0 5 M B
MP3 music file . ............................ 4MB
M o v i e t r a i l e r .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0 M B
O n l i n e g a m e p l a y .. . . . . . . . . . . . . . . . . . . . . . . . 16 M B p e r h r
S t r e a m i n g v i d e o ^ .. . . . . . . . . . . . . . . . . . . . . . . . . 2 4 M B p e r h r
Please note that these figures are just a guide.
*Email
attachments
can
vary
enormously,
and
could
be
up
to
5MB
each
–
if not more.
^Streaming media usage varies with the speed. The more kilobytes per second, the more
m e ga by t e s p e r h o u r.
Re me mb er, usage accr ues f o r upl o ads (data yo u send) as well as
downloads (data you receive). Downloading occurs ever y time you
a cce ss t h e int e r n e t in a ny w ay – w h e t h e r yo u’re b r ow sing we b sit e s ,
checking the local news, or visiting a chat site.
So almost any time you spend online will incur usage. The only
exception we can think of is when most BigPond Broadband Members
visit the BigPond site or view content on our exclusive unmetered
c h a n n e l s . Yo u’ l l f i n d m o r e a b o u t t h o s e u n d e r E x t r a S t u f f , l a t e r i n
this guide.
H ow (and why ) to m o nito r yo u r usage
M o v i n g d a t a b a c k a n d f o r t h o ve r t h e i n t e r n e t co s t s m o n e y. T h a t ’s w hy
we allow a certain amount of monthly usage in proportion to your
p l a n f e e . Yo u r B i g P o n d B r o a d b a n d m o n t h l y a c c e s s f e e w o n ’ t b e
af fected if you exceed this amount , but (depending on what plan you
17
18
are on) we may charge additional usage fees for the ex tra megaby tes
H owever, yo u sh o uldn’t rely solely o n the usage meter f o r an
used. If you are on a BigPond Liber ty® plan, you will not be charged
accurate record of your actual usage. Despite our best efforts, it
additional usage fees, but speeds will be slowed to 64kbps once you
may not be accurate all the time.
reach 5GB o n the BigPo nd Lib er t y® 5GB plan and 10 GB o n the BigPo nd
Lib er t y® 10 GB plan , until the end of your billing p erio d .
Yo u c a n a l s o u s e t h e U s a g e M e t e r t o c o m p a r e y o u r h i s t o r i c a l m o n t h l y
and daily usage for the past 6 months. Just note that these historical
So monitoring your estimated usage is a great idea. It might even
re cords are o nly up date d m o nthly, so you should never use them to
help you spot a virus infection before it gets out of hand (see the
check your current usage.
Securit y sec tion earlier).
N ow, it ’s a lm o st im p o ssib l e to ke e p a r u n ning to t a l o f yo ur usag e in
your head. But we do provide a couple of tools to help make
m o nit o r ing yo u r u s a g e e a s y.
Usage notice emails
The simplest way to track your usage is through the email notices
that we send to your BigPond Broadband email address when your
e s t i m a t e d u s a g e h i t s 5 0 % , 75 % , 10 0 % , 1 2 5 % , 175 % a n d 2 5 0 % o f y o u r
monthly allowance. On BigPond Liberty® plans, we send emails
when your estimated usage hits 50% and 80%.
These email reminders are one ver y good reason why you need to
U s a g e t r a p s a n d h o w t o av o i d t h e m
When you have a high-speed broadband account, usage can build
u p ve r y q uic k l y. I t ’s w o r t h m a king su r e e a c h u s e r o n yo u r a cco u nt
knows what causes usage – and how to avoid the traps that can lead
to an unpleasant excess usage surprise.
Yo u s h o u l d a l s o b e a w a r e j u s t w h a t y o u r o p e r a t i n g s y s t e m a n d o t h e r
s o f t w a r e m i g h t d o a u t o m a t i c a l l y . W i n d o w s X P, f o r e x a m p l e , i s
designed to check for updates on a regular basis – then download
them without asking you. (And recent updates have been more than
1 5 0 M B . ) Yo u m a y w a n t t o c h e c k y o u r s o f t w a r e u s e r g u i d e s , a n d s e e
how to turn this automatic feature of f.
check your BigPond Broadband email address ever y day (either direc tly
o r w i t h E m a i l F o r w a r d i n g ) . I f y o u g e t a 5 0 % a l e r t a n d i t ’s o n l y t h e 5 t h o f
DIY e x c e s s u s a g e
t h e m o n t h , f o r e x a m p l e , y o u m a y h a v e a p r o b l e m . Yo u c a n u s e t h e
Yo u c a n g e n e r a t e h i g h u s a g e y o u r s e l f , i f y o u e n j o y a l o t o f :
warning to limit your usage and think about changing plans – or
•online game play
disconnect your mobile card or modem and start looking for a virus.
•streaming video and audio
To e n s u r e y o u a r e r e c e i v i n g y o u r u s a g e n o t i f i c a t i o n s t o h e l p y o u
•file sharing (see next page)
monitor your usage, you can have your BigPond Broadband email
•downloading large files
inbox automatically forwarded to an email address that you may
•general web browsing on a low-usage plan
c h e c k m o r e r e gu l a r l y. Fo r m o r e in f o r m a ti o n o n Em ail Fo r w a r ding
•sending and receiving large emails
see MyInbox on page 6.
I f a ny o f t h e s e t h i n g s a r e c a u si n g y o u a d d i t i o n a l u s a g e c h a r g e s , t h e n y o u
Broadband usage monitor
m ay w i s h t o c h a n g e t o a p l a n t h a t l e t s y o u d o t h e t h i n g s y o u e n j o y.
C h o o sing a n e w p l a n is e a s y. S e e t h e n e x t s e c ti o n o f t his gui d e f o r d e t ails .
A n e a s y, o n li n e w ay t o c h e c k y o u r c u r r e n t e s t i m a t e d a cc o u n t u s a g e is w i t h
our Broadband Usage Meter – found under My BigPond at bigpond.com
19
20
Sneak y excess usage
P OND P OINTS
Some usage accrues when you least expect it. This can include:
• push advertising
• files from mail, newsgroup and chat sites
• using download managers
• s t r a y i n g o u t o f a B i g P o n d u n m e t e r e d w e b c h a n n e l ( b y c l i c k i n g o n a
link , for e xample). M ostly, you can avoid this kind of e xcess usage
by closing your web browser when you don’t need it .
‘Other’ excess usage
• U s a g e m o n i t o r i n g d o e s m o r e t h a n h e l p y o u a d d up megaby tes (or minutes). A mysterious usage increase
could be your first clue to an intrusion or abuse.
Sp o t t i n g i t e a r ly c o u l d s a v e y o u a f o r t u n e ( a n d a l l
yo u r p e r s o n a l d ata ) .
• D o n ’ t wa i t f o r a c r i s i s t o s ta r t l e a r n i n g a b o u t
u s a g e . T h e r e ’ s a n e x c e l l e n t t u t o r i a l , p l u s FAQ s , t i p s
and info in our Help Centre ‘ Set tings’ section . Visit
www . b i g p o n d . c o m / h e l p / S e t t i n g s / M a n a g e m y U s a g e
Unfor tunately, p e o ple have devise d a numb er of ways to waste and /
or steal your usage:
• file sharing programs
• viruses
• online crime
File sharing programs can turn your computer into a server for other
file sharers to access. And every time a file sharer gets a file from
your co mputer, you incur usage f or the uplo ad .
Some file sharing programs will keep serving up data even after you
think they’ve closed. Others will turn your computer into a kind of
file serving search engine. And still others will install spyware that
uploads reports on your web browsing habits.
As discusse d in the S e curit y se c tio n earlier, vir uses or o nline crime
could use up your entire usage allowance within hours.
To a v o i d t h i s o c c u r r i n g – i n s t a l l s e c u r i t y s o f t w a r e s u c h a s B i g P o n d
Security Solutions.
21
22
yo u r B IG P OND ACCOUNT
Lo o k i n g a f t e r
M a n a g i n g yo u r B i g P o n d a c c o u n t i s e a s y a n d f l e x i b l e .
A n d t h e k e y t o i t a l l i s t h e M y B i g P o n d pa r t o f
bigpond.com
managin g yo u r memb ership
My BigPond gives you secure web access to almost all your account
details so you can log in and make changes whenever it suits you.
For example, you can:
•update your records and contact details
• m a n a g e y o u r B ig P o n d A d d i t i o n a l S e r v i ce s (s e e M o r e S t u f f o n p a g e 51)
• m a nag e yo ur Big Po n d e mail su b scrip tio ns (se e E x t r a Stu f f o n p ag e 4 6)
Yo u c a n a l s o c h a n g e s o m e t h i n g s q u i c k l y a n d e a s i l y.
Chan ge yo ur pl an
If you find your BigPond plan isn’t working for you , just switch to a
dif f e re nt o n e . It ’s t h e e as y w ay to avoid u n n e ce ssa r y usag e cha rg e s ,
and get the best value from your BigPond Membership. (Some plans
m a y b e e x c l u d e d . Yo u c a n c h e c k f o r t h e l a t e s t i n f o r m a t i o n o n t h e
Change My Plan page under My BigPond, at bigpond.com)
There are no switching charges or other administration fees involved
– u n l e s s y o u j o i n e d B i g P o n d t h r o u g h a s p e c i a l o f f e r t h a t p r e c l u d e s
changing to certain plans. And you can switch plans as often as
once per billing period.
Yo u e v e n h a v e a c h o i c e o f w h e n y o u r n e w p l a n w i l l t a k e e f f e c t . I f
you want to change rig ht away, your new plan can take ef fe c t f ro m
m i d n i g h t t h a t d a y. Yo u c a n a l s o c h o o s e t o c h a n g e f r o m t h e f i r s t o f
t h e n e x t m o n t h , t o m a k e m a n a g i n g y o u r b i l l s si m p l e r. O r y o u c a n
specif y a date in the near future – say the first day of the school
holidays – and have your new plan kick in then.
23
24
C h a n g e yo u r pa s s w o r d
BigPond Bill
Cha ng ing yo ur p ass wo rd isn’t o nl y sim p l e , it ’s a ls o a g o o d id e a . Fo r
If you choose BigPond bill, your BigPond charges come on their own
security reasons, you should change your password every couple of
s t a t e m e n t ( s e p a r a t e f r o m a n y o t h e r Te l s t r a p r o d u c t s y o u m a y h a v e ) ,
m o n t h s o r s o . Yo u r p a s s w o r d c a n’ t b e m o r e t h a n 8 c h a r a c t e r s l o n g
and you can choose to receive it as a paper bill in the post, or as an
and there are a few words and keyb oard symb ols that you can’t use.
elec tronic bill via email (we call this an ebill).
Yo u’ l l f i n d a l l t h e g u i d e l i n e s o n t h e C h a n g e M y P a s s w o r d s c r e e n a t
If you choose a paper bill, you can pay using:
My BigPond.
I f yo u h av e B i g P o n d W i r e l e s s B r oa d b a n d
Remember to open the BigPond Wireless Broadband Connection
Manager on your desktop, and update your password details before
• B P AY
• C r e d i t c a r d w h e n y o u l o g i n t o M y B i g P o n d ( b i g p o n d . c o m /m y b i g p o n d )
•Credit card over the phone, or
• C h e q u e o r m o n e y o r d e r
y o u n e x t c o n n e c t t o t h e i n t e r n e t . Yo u’ l l a l s o n e e d t o u p d a t e y o u r
(BigPond EasyPay Automatic is not available if you chose BigPond e m a i l c l i e n t ( e . g . O u t l o o k E x p r e s s ) l o g i n i n f o r m a t i o n . C h e c k t h e FAQ
paper bill.)
section of the bigpond.com Help Centre for detailed instructions.
managing additional mailboxes
Our broadband plans allow you to have additional mailboxes on your
account. Additional mailboxes mean you can create separate email
If you’ d rather receive an ebill, you can pay using:
• B i g P o n d E a s y P a y A u t o m a t i c ( w e u s e d t o c a l l t h i s d i r e c t d e b i t t o
credit card.)
• B P AY
addresses to help you manage incoming emails, or to give other
• C r e d i t c a r d w h e n y o u l o g i n t o M y B i g P o n d ( b i g p o n d . c o m /m y b i g p o n d )
people in your household or business their own email addresses.
•Credit card over the phone, or
I f yo u’re t h e Pr im a r y Use r (t h e ow n e r) o f t h e B ig Po n d a cco u nt , yo u
•Cheque or money order
can add, remove and update details for any of the additional
mailboxes you create. Just log into My BigPond and go to My Email
t o m a k e t h e c h a n g e s . Yo u r a d d i t i o n a l m a i l b o x o w n e r s c a n a l s o l o g
Telstra Bill
I f y o u c h o o s e Te l s t r a B i l l , y o u r B i g P o n d c h a r g e s a r e c o m b i n e d i n t o
into My BigPond using their username and password, and then
o n e b i l l , a l o n g w i t h y o u r o t h e r Te l s t r a p r o d u c t s a n d s e r v i c e s .
up date their ow n details if they wish . H owever, they d o n’t get
Yo u c a n r e c e i v e t h i s b y p o s t , o r s i g n u p f o r O n l i n e B i l l i n g a t
to add or delete themselves (or any of your other mailboxes).
te lstr a .co m /mya cco unt
Yo u r B i gP o nd b ill
We give you a couple of handy options for managing your BigPond
c h a r g e s , s o y o u c a n c h o o s e t h e o n e t h a t w o r k s b e s t f o r y o u . Yo u c a n
choose to receive your BigPond bill separately or with your other
Te l s t r a s e r v i c e s i n o n e b i l l .
25
26
Y o u c a n p a y y o u r Te l s t r a B i l l b y u s i n g :
• Te l s t r a E a s y P a y ( d i r e c t d e b i t )
• C r e d i t c a r d o v e r t h e p h o n e o n 1 3 0 0 3 6 9 6 6 6 o r b y i n t e r n e t ( v i s i t
• P o s t b i l l p ay – b y c a s h , c h e q u e o r c r e d i t c a r d , i n p e r s o n a t a ny p o s t o f f i c e ,
v i a t h e P o s t b i l l p a y H o m e P a g e ( p o s t b i l l p a y. c o m . a u ) or over the
p h o n e o n 1 3 18 16 .
• P o s t i n g a p a y m e n t s l i p w i t h y o u r c h e q u e m a d e p a y a b l e t o Te l s t r a .
Th e re’s a re - usa b l e e nve l o p e p rovid e d wit h yo ur bill , o r y o u
a d d r e s s y o u r o w n t o G P O B o x 9 9 0 1 , M e l b o u r n e VIC 3 0 0 1 .
• T h e S e r v i c e ATM a t a n y C o l e s S u p e r m a r k e t .
• C a s h , c h e q u e o r c r e d i t c a r d i n p e r s o n a t a n y Te l s t r a S h o p i n p e r s o n
by cash, cheque or credit card.
If you ever want to check or change your billing option, or activate
BigPond EasyPay Automatic, just visit the My Bill section when you
log in to My BigPond.
P OND P OINTS
• U s e M y B i g P o n d t o g e t t h e b e s t o u t o f y o u r B i g P o n d
M e m b e r s h i p. I t ’ s t h e e a s y w ay t o c h o o s e t h e b e s t v a l u e
p l a n , a d d A d d i t i o n a l S e r v i c e s , u p d at e y o u r d e ta i l s a n d
Lo o k i n g a f t e r
te lstr a .co m /mya cco unt)
yo u r c o n n ec t i o n
• B P AY
so much more.
27
28
C o m p u t e r s a r e n ’ t h u m a n – t h e y j u s t l i k e t o a c t t h at
way s o m e t i m e s . S o h e r e ’ s w h at t o d o i f t h i n g s d o n ’ t
go to plan.
troubleshooting tips
L e t ’ s s t a r t w i t h t h e IT p r o f e s s i o n a l s ’ s e c r e t . T h e t e c h n i c a l t e r m i s
“ c y c l i n g t h e e q u i p m e n t ”. I t s o u n d s v e r y NASA b u t , f o r t h e r e s t o f u s ,
i t j u s t m e a n s t u r n i t o f f , c o u n t t o 5 , t h e n t u r n i t o n a g a i n . Yo u’ l l b e
amazed how many irrational computer problems this can fix.
Where possible, tr y to follow the correct procedure for powering
d ow n yo ur co mputer, m o dem or other e quipment . And d o n’t lose
yo ur co ol . The p ower switch is there to resto re yo ur p ower, as well
as yo ur co m p u te r ’s .
The other major check is your set up. Carefully check that every
plug and wire is in the right place, the right way round, and is
switched on.
Tro uble with yo ur BigPo nd Wireless Broadband M o bile
C a r d o r HOME NET W ORK GATE W AY ?
Simila r l y, if yo u’re h av ing t r o u b l e w it h yo u r m o b il e c a rd o r m o d e m ,
see what the indicator lights are telling you. (See pages 3–4 of this
guide.)
Tro uble with yo ur service?
S o m e tim e s o ur se r vice s d o g o d ow n – b u t it ’s a f air l y r a re eve nt a n d
Tro uble with yo ur co nnec tio n speed?
Yo u r s e r v i c e s p e e d i s s u b j e c t t o a n u m b e r o f f a c t o r s , i n c l u d i n g
t h e c a p a c i t y a n d p o p u l a r i t y o f w e b si t e s , y o u r c o m p u t e r/d e v i c e
configuration,
hardware
and
your
distance
software,
from
network
the
cell,
congestion
local
and
conditions,
your
p la n’s
maximum speed. But if you find that your broadband speeds aren’t
speeding, it may be that your computer is trying to do too much at
o n ce . S h u t d ow n a ny a p p lic atio ns t h at yo u’re n o t using , s o t h at t h e
co m p u t e r c a n p r o ce ss int e r n e t d a t a m o r e e f f icie nt l y.
If the problem is persistent , we can help with a number of checks for
your system setup under BigPond Settings in the BigPond Help Centre.
where to find help
Yo u c a n f i n d d e t a i l e d h e l p :
• I n t h e Tr o u b l e s h o o t i n g FA Q s e c t i o n s s t a r t i n g o n p a g e 3 2 .
• O n y o u r B i g P o n d I n s t a l l a t i o n CD ( f o r d e v i c e s t h a t h a v e a n I n s t a l l a t i o n CD ) .
• I n t h e B i g P o n d H e l p C e n t r e ’ s FA Q s , t u t o r i a l s , c o n f i g u r a t i o n
guides and more.
Just visit big p o n d .co m / h e lp to f in d w hat yo u n e e d . I t ’s a g re at
resource. And with searchable access to over 1,000 useful answers,
all you need to do is ask the question.
Where to get even more help
i t ’s b e c o m i n g r a r e r. Yo u s h o u l d o n l y s u s p e c t a s e r v i c e f a i l u r e i f
yo ur se r vice has wo r ke d in th e p ast (i.e . it ’s n ot a n ew co nn e c tio n).
If you can get online, check our Service Status pages at
big p o n d .co m / h e lp/se r vice st atus . I f n ot , re st assure d t hat we’ ll
be moving heaven and earth to remedy any problems at our end.
So bear with us, and try your connection again in an hour or so.
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B i g P o n d P r e m i u m S u pp o r t
BigPond
Premium
Support
can
provide
you
with
expert
assist ance f o r H o m e Net wo r k and co mp uter-relate d pro b le ms
t h a t f a l l o u t si d e t h e s p e c i a l i s e d s c o p e o f o u r f r e e Te c h n i c a l
Support services.
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P OND P OINTS
• W e c a n ’ t g i v e y o u a f i n e r p r o b l e m - s o lv i n g t i p t h a n ‘ t r y
t u r n i n g i t o f f, t h e n b a c k o n a g a i n ’. T h at , a n d ‘ d o n ’ t
l o s e y o u r c o o l’. I t ’ s o n ly a c o m p u t e r , a f t e r a l l .
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FAQ s
1 . R e f e r t o h t t p : // w w w . g i z m o . c o m . a u / l e g a l . h t m l f o r f u l l t e r m s a n d c o n d i t i o n s .
Tro ublesho oting
P r e m i u m S u p p o r t i s p r o v i d e d b y o u r p a r t n e r , g i z m o™ 1, a n
Australian company that provides expert in-home or phone
technical support for a wide range of technologies used in
the home. They can provide support for home networks,
setting up a new home network and other computer related
issues. Plus they guarantee on-site services for 30days1 for
your peace of mind. Check my.bigpond.com/pond/premiumsupport for more details.
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O h n o – we h o ped yo u wo uldn ’ t need this sec ti o n .
B u t n o w t h at y o u ’ r e h e r e , l e t ’ s t r y a n d r e s o lv e y o u r
p r o b l e m a s q u i c k ly a s p o s s i b l e .
w h at ’ s h e r e
mobile card or modem and software that we specify in our
installation
kits,
and
the
BigPond
Broadband
network
itself.
Fo r a co m p l e te a n d u p d ate d list o f Big Po n d ’s su p p o r t b o u n d a rie s ,
please check the following web page:
T h i s FAQ s s e c t i o n i s a l i m i t e d h e l p a n d t r o u b l e s h o o t i n g g u i d e ,
BigPond Wireless Broadband:
designed to give you quick answers within the space limitations of
b ig p o n d . c o m /i n t e r n e t- p l a n s / b r o a d b a n d /w i r e l e ss b r o a d b a n d /s y s r e q
t his guid e . It ’s divid e d into:
• G e n e r a l B r o a d b a n d FA Q s
2 . W h at e m a i l / n e w s s e t t i n g s d o I u s e ?
• B i g P o n d W i r e l e s s B r o a d b a n d FA Q s
I f yo u’re using a n e m ail clie nt a p p lic atio n like O u t l o o k E x p re ss ,
W e ’ v e i n c l u d e d f a r m o r e d e t a i l f o r m o s t o f t h e i s s u e s h e r e i n t h e FAQ
you’ll need to configure it to access your BigPond ser vice. This will
s e c t i o n o n b i g p o n d . c o m / h e l p a n d o n y o u r B i g P o n d I n s t a l l a t i o n CD ( f o r
mean entering your username plus your password and our server
d e v i c e s t h a t h a v e a n I n s t a l l a t i o n CD ) .
details. The ser ver details you’ll need for BigPond Broadband are:
If you still can’t resolve your problems , you can contac t us at the
• P O P 3 M a i l S e r v e r ( I n c o m i n g M a i l ) : m a i l . b i g p o n d . c o m
numbers below and we will be happy to help:
• SMT P M a i l S e r v e r ( O u t g o i n g M a i l ) : m a i l . b i g p o n d . c o m
T e c h n i c a l s u pp o r t
bigpond.com/help
133 933
(24 hours , 7 days)
B i l l i n g a n d a c c o u n t i n f o r m at i o n
big p o n d .co m /my big p o n d
1 3 P OND ( 1 3 7 6 6 3 ) S e l e c t O p t i o n 3
( 8 a m t o 9 . 3 0 p m EST M o n d a y t o F r i d a y )
( 8 a m t o 8 p m EST S a t u r d a y t o S u n d a y )
g e n e r a l b r o a d b a n d FAQ s
• NNT P S e r v e r ( N e w s ) : n e w s . b i g p o n d . c o m
Configuring your mail program and creating a new account or profile
is f air l y e as y, a n d yo u r s o f t w a re w ill h e lp yo u . I f yo u’re u nsu re
t h o u g h , t h e FAQ s e c t i o n o f b i g p o n d . c o m c o n t a i n s s t e p - b y - s t e p
instructions for creating new email and newsgroup profiles (or
Accounts) in Outlo ok Express for Windows.
If you are using Outlook as your email client, you may not be able
to read the ser vice emails (usage notifications) we are sending you
b e c a u s e t h e i m a g e s a r e n o t b e i n g d o w n l o a d e d . Yo u m a y h a v e t o t u r n
your automatic downloading of images function on. For help in
d o i n g t h i s a n d m o r e t i p s w h e n u s i n g O u t l o o k v i s i t o u r FAQ p a g e o n
bigpond.com and search for Outlook user tips.
1 . B i g P o n d S u pp o r t B o u n d a r i e s
Wit h a ll t h e ch oice s av aila b l e to co m p u te r use r s , it ’s e sse ntia l f o r
BigPond to focus its support resources on the most popular systems
and the hardware that we provide. If we tried to cover everything,
we just couldn’t provide comprehensive supp or t in any spe cific area .
So, for wireless broadband, our support boundaries cover the
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34
P OND P OINTS
S till n ot r eceivin g mail?
If yo u ’ ve co nfigured yo ur email client but still c an ’ t
get mail , check :
• y o u r i n t e r n e t a c c e s s ( C a n y o u g e t t o b i g p o n d . c o m ? )
• y o u r e m a i l a c c o u n t ( C a n y o u g e t y o u r e m a i l v i a
W e bM a i l ? )
B i g P o n d ’ s 2 1 US B M o b i l e C a r d d e l i v e r s h i g h e r p e a k a n d a v e r a g e
data rates , lower latenc y, bet ter response times and an enhanced
instant-on experience compared to the current generation of
m o b il e n e t w o r k s . I n sh o r t , it ’s a w h o l e l o t f a s t e r.
* Speeds vary due to factors such as distance from the cell, local
conditions, user numbers, hardware, software, download source
and other factors.
• y o u r l o g - i n d e ta i l s ( I s y o u r C a s e S e n s i t i v e p a s s w o r d
e n t e r e d a c c u r at e ly ? )
b i g p o n d w i r e l e s s b r o a d b a n d FAQ s
1. How does BigPond Wireless Broadband work?
2 . W h at i s t h e B i g P o n d W i r e l e s s B r o a d b a n d c o v e r a g e a r e a ?
BigPond Wireless Broadband coverage is available in many places
a c r o s s A u s t r a l i a , i n c l u d i n g a l l c a p i t a l c i t i e s . Yo u c a n c h e c k t h e
wireless broadband coverage maps at bigpond.com/internet-plans/
b r o a d b a n d /a v a i l a b i l i t y /d e f a u l t . a s p
B i g P o n d W i r e l e s s B r o a d b a n d d e l i v e r s d a t a o v e r t h e Te l s t r a N e x t G ™
national wireless network at broadband speeds, wherever there is
Next G™ network coverage. Coverage depends in part on where you
are, what particular device you are using and whether your device
has an external antenna.
As with any radio or mobile phone coverage network, dropouts are
possible with wireless broadband. And there are places inside the
marked coverage areas where a signal just can’t reach.
T h e B ig Po n d 3 . 6 a n d 7. 2 w i r e l e ss d e v i ce s u s e a t h i r d g e n e r a t i o n
(3G) mobile technology called High Speed Downlink Packet Access
( HSD P A ) t o d e l i v e r h i g h - s p e e d w i r e l e s s d o w n l i n k s p e e d s .
For example, reception may not be possible in basements, lif ts,
underground car parks and large buildings. Mountains and
tunnels can also block the signal.
B ig Po n d ’s 7. 2 M o b il e C a r d s a n d 7. 2 H o m e N e t w o r k G a t e w ay a l s o
use a 3G technology called High Speed Uplink Packet Access
( HSU P A ) t o d e l i v e r e v e n f a s t e r u p l i n k s p e e d s .
Other factors that can af fect signal quality include:
B i g P o n d ’ s 2 1 US B M o b i l e C a r d u s e s a 3 G t e c h n o l o g y c a l l e d H i g h
S p e e d P a c k e t A c c e s s P l u s , a l s o k n o w n a s E v o l v e d HS P A , w h i c h i s
t h e n e x t s t e p b e y o n d HS P A a n d p r o v i d e s i m p r o v e d p e a k n e t w o r k
d at a sp e e ds , as we ll as in cre ase d n et wo r k c a p a cit y. Th e initial
r e l e a s e o f HS P A + i n t r o d u c e s a n u m b e r o f a d d i t i o n a l f e a t u r e s , t h e
most noticeable being the higher theoretical peak network
downlink speeds of up to 21 Mbps. Ac tual customer speeds are
less than 21Mbps. In selec ted CBD, metro and regional areas
which have been upgraded, typical customer download speeds
a r e 5 5 0 k b p s t o 8 M b p s *.
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3 . S o w h y c a n ’ t I g e t c o v e r a g e at m y p l a c e ?
•Mobility – being stationar y is usually better than being in transit.
• I n t e r f e r e n c e – t o r e d u c e i n t e r f e r e n c e , w e r e c o m m e n d t h a t y o u d o
not place your mobile card or modem within 15cm of an active
W LAN d e v i c e .
• B a s e s t a t i o n c o n f u s i o n . F o r b e s t p e r f o r m a n c e , o n e b a s e s t a t i o n
should be dominant. In some tall buildings, the service can be
degraded because too many base stations are available, even
though the received signal strength is good.
•Distance from the serving base station.
•Different applications and operating systems.
•The number of users sharing a base station.
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4 . W h at h a pp e n s i f I l e a v e w i r e l e s s b r o a d b a n d c o v e r a g e ?
Wh en yo u ar rive
Yo u c a n o n l y a c c e s s t h e w i r e l e s s b r o a d b a n d s e r v i c e i n t h e N e x t G ™
When you arrive in a country where international roaming is
n e t w o r k c o v e r a g e a r e a . Yo u r w i r e l e s s b r o a d b a n d c o n n e c t i o n w i l l b e
available,
disconnected if you move outside the Next G™ network coverage
C o n n e c ti o n M a n a g e r in t h e n o r m a l w ay.
area or if you are not able to access the Next G™ network within a
coverage area.
connect
using
the
BigPond
Wireless
Broadband
We recommend you let the Connec tion Manager find the best
international mobile network for you, but you can manually select
5 . HO W DO I USE MY B IG P OND W IRELESS B ROAD B AND MO B ILE c a r d
an international mobile network via the Connection Manager if you
OVERSEAS ?
need to. Check Help in your Connection Manager for details.
There are a few simple steps you need to take to set up your BigPond
Wireless Broadband service for International Roaming.
A d d i t i o n a l I n f o r m at i o n
C h e c k ava i l a b i l i t y:
• P l e a s e n o t e t h a t B i g P o n d ’ s r a n g e o f s i t e s a r e o n l y u n m e t e r e d w i t h i n
International Roaming may not be available in all countries or for
all devices.
U P DATE YOUR CONNECTION MANAGER SOFT WARE :
M a ke su re yo u’re r u n ning t h e lat e s t B ig Po n d C o n n e c tio n M a n ag e r
sof tware before you leave, as the latest versions contain special
features for international travellers.
I n t h e B i g P o n d C o n n e c t i o n M a n a g e r , c h o o s e To o l s , c h e c k f o r u p d a t e s
t o f in d o u t if a n u p d a t e is av ail a b l e . O r, c h e c k my. b ig p o n d . co m /
h e l p /d o w n l o a d s /d e f a u l t . j s p
B e f o r e y o u l e av e
Australia, so any usage overseas will be charged at the standard
International Roaming rate.
• Y o u c a n k e e p t r a c k o f y o u r u s a g e w h i l e o v e r s e a s i n M y B i g P o n d .
International Roaming usage will total on a daily and monthly
b asis , a n d will disp lay in a d ditio n to yo ur p la n’s st a n d a rd usag e .
• W e r e c o m m e n d d i s a b l i n g a u t o m a t i c u p d a t e s a n d o t h e r u s a g e intensive
applications
when
yo u’r e
overseas
to
avoid
high
International Roaming usage charges. Many programs like your
operating system, entertainment and security software use automatic
updates to keep the software up-to-date – sometimes the updates
can be quite large and it can happen without you even realising. File
Yo u m u s t a c t i v a t e I n t e r n a t i o n a l R o a m i n g o n y o u r w i r e l e s s b r o a d b a n d
sharing programs also use large amounts of usage, so we recommend
service by either:
only using the internet for what you need while you’re away.
• L o g g i n g i n t o b i g p o n d . c o m / m y b i g p o n d / d e f a u l t . a s p a n d c h o o s i n g
Manage My Account, My Plan, International Roaming
• C a l l i n g B i g P o n d o n 1 3 P OND ( f r o m w i t h i n A u s t r a l i a 1 3 7 6 6 3 ) o r
+ 61 2 9242 1238 from outside Australia (international calling
rates apply)
Because it can take up to 24 hours for International Roaming to
become active, we recommend turning it on at least 24 hours before
you leave Australia.
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6 . W h at ’ s c a u s i n g m y w i r e l e s s b r o a d b a n d s e s s i o n t o e x p i r e ?
Sessions can expire for a number of reasons:
• S o m e V P N c l i e n t s c a n c a u s e t h e w i r e l e s s b r o a d b a n d s e s s i o n t o
disconnect when the client VPN is shut down.
• A n a c t i v e WLAN o r LAN c o n n e c t i o n c a n c a u s e c o n f l i c t s w i t h w i r e l e s s
broadband.
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• P l a c i n g y o u r B i g P o n d W i r e l e s s B r o a d b a n d M o b i l e C a r d o r m o d e m
c o m p u t e r. O u r B ig Po n d P r e m i u m S u p p o r t s e r v i ce is a g r e a t s o l u t i o n
w i t h i n 1 5 c m o f a n a c t i v e W LAN d e v i c e c a n d e g r a d e t h e s e n s i t i v i t y
to help you set up your network and answer any of those tricky
of the wireless broadband device. We r e co m m e n d t u r n in g o f f a ny
questions you may come up against.
W LAN d e v i c e t h a t ’ s i n t h e s a m e c o m p u t e r a s a n a c t i v e w i r e l e s s
1 Each computer must meet minimum system requirements. Visit Minimum System
broadband device.
Requirements on bigpond.com for more info.
7 . I c a n o n ly g e t l o w s i g n a l s t r e n g t h o n m y w i r e l e s s
b r o a d b a n d d e v i c e . W h at c a n I d o ?
Jus t like w h e n yo u’re t r ying t o g e t a s t r o ng e r m o b il e p h o n e sig n a l ,
tr y moving the wireless device (mobile card or modem) and your
computer to another location within the coverage area. This might
10 . Is h o me net wo rkin g (if yo u are usin g the BigPo nd H o me
N e t w o r k G at e w ay ) s e c u r e ?
D u r i n g t h e i n s t a l l a t i o n p r o c e s s , t h e B i g P o n d S e l f - I n s t a l l CD t a k e s
several steps to automatically secure your home network.
be as simple as moving your laptop from the dining r o o m t o t h e
These include:
l o u ng e ro o m , w h e re t h e sig na l mig ht b e st ro ng e r.
• U s i n g a u n i q u e W P A ( W i - F i P r o t e c t e d A c c e s s ) e n c r y p t i o n k e y f o r
8 . W h at i s a B i g P o n d H o m e N e t w o r k G at e w ay ?
A BigPond Home Network Gateway creates a private wireless
network (a home Wi-Fi network) in the local area around your home
(su b j e c t to r a ng e). It ’s quite use f ul if yo u have m o re t ha n o n e
c o m p u t e r1 i n t h e h o u s e . Yo u c o n t r o l w h o h a s a c c e s s t o y o u r
wireless net work , so your neighb ours won’t be able to use your
int e r n e t se r v ice j us t b e c a use t h ey ’re in r a ng e .
T h e B i g P o n d 7. 2 H o m e N e t w o r k G a t e w a y c o n n e c t s t o t h e i n t e r n e t
u s i n g Te l s t r a ’ s N e x t G ™ n a t i o n a l w i r e l e s s n e t w o r k , w h i c h c o v e r s
99% of the Australian population.
9 . C a n I c o n n e c t m o r e t h a n o n e c o m p u t e r t o m y b r o a d b a n d
service?
your home network connection.
• M a k i n g s u r e t h a t t h e SSID ( N e t w o r k N a m e ) o f y o u r B i g P o n d 7 . 2
Home Network Gateway is totally unique.
• T h e B i g P o n d H o m e N e t w o r k G a t e w a y u s e s NAT ( N e t w o r k A d d r e s s
Tr a n s l a t i o n ) t o s t o p u n a u t h o r i s e d p e o p l e f r o m c o n n e c t i n g t o y o u r
g a t e w a y o r c o m p u t e r. H o w e v e r, B i g P o n d h i g h l y r e c o m m e n d s t h a t y o u
also install firewall software to protect your computer and personal
f i l e s . Yo u c a n b u y r e p u t a b l e f i r e w a l l s o f t w a r e f r o m y o u r c o m p u t e r
re t ail e r, o r yo u c a n sim p l y su b scrib e to Big Po n d S e c urit y S o lu tio n .
• T h e NAT f e a t u r e o n t h e B i g P o n d H o m e N e t w o r k G a t e w a y a l s o
prevents a number of common hacker attacks, including flooding
with invalid data packets.
If you have the BigPond Home Net work Gateway, you can connec t
1 1 . W h at i s a n e n c r y p t i o n k e y , a n d h o w d o e s i t p r o t e c t m y
m o r e t h a n o n e c o m p u t e r1 ( w i r e d o r w i r e l e s s) t o t h e g a t e w a y.
home network?
This means multiple users within the home can surf the internet
a t t h e s a m e t i m e . T h e i n s t a l l a t i o n CD w i l l g u i d e y o u t h r o u g h
connecting multiple computers to your BigPond Home Network
Gatew ay.
Yo u r h o m e n e t w o r k u s e s r a d i o w a v e s , s o i t c a n b e v u l n e r a b l e t o
e a v e s d r o p p i n g . To p r o v i d e s e c u r i t y a g a i n s t e a v e s d r o p p i n g , y o u r
m o d e m /g a t e w a y i s c o n f i g u r e d w i t h a n e n c r y p t i o n k e y t h a t i t u s e s t o
encrypt and decrypt transmitted data.
H owever, due to the wide variet y of p ossible net wor k co nfigur atio ns ,
B i g P o n d Te c h n i c a l S u p p o r t i s l i m i t e d t o a s i n g l e s t a n d - a l o n e
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Yo u c a n f i n d y o u r W PA k e y o n t h e W i - F i k e y c a r d t h a t w a s
• I s t h e r e a n y t h i n g c l o s e t o t h e c o m p u t e r o r m o d e m t h a t c o u l d b e
supplied with your gateway, and also on the label on the b ot tom
c a u s i n g r a d i o i n t e r f e r e n c e – s u c h a s a TV s e t , c o r d l e s s p h o n e ,
o f y o u r g a t e w ay. Yo u n e e d t o e n t e r t h e W PA k e y a s p a r t o f t h e
radio, microwave, etc?
ins t a llatio n p r o ce ss f o r yo ur h o m e net wo r k gatew ay.
1 2 . H o w d o I c o n f i g u r e m y B i g P o n d 7. 2 H o m e N e t w o r k G at e way
or add another computer to my home network?
T h e CD i n y o u r S e l f - I n s t a l l k i t h a s b e e n d e s i g n e d t o c o n f i g u r e y o u r
B i g P o n d H o m e N e t w o r k G a t e w a y a n d y o u r c o m p u t e r a u t o m a t i c a l l y.
Y o u c a n a l s o u s e y o u r CD w h e n y o u w a n t t o a d d c o m p u t e r s t o y o u r
home network.
S t e p 1 : L o a d a n d r u n y o u r B i g P o n d s e l f - i n s t a l l CD o n t h e
n e w co m p u t e r.
S t e p 2 : W h e n p r o v i d e d w i t h t h e o p t i o n , c h o o s e t o a d d a n e w
• C a n y o u m o v e t h e h o m e n e t w o r k g a t e w a y t o a b e t t e r p o s i t i o n ,
either in a different location, or mounted up high with a bracket?
P OND P OINTS
• K e e p y o u r e t h e r n e t LAN c a b l e ( f o r c u s t o m e r s w i t h a 7 . 2
h o m e n e t w o r k g at e w ay ) .
I r o n i c a l ly , y o u r e t h e r n e t LAN c a b l e i s a k e y p i e c e o f
tro ublesh o otin g eq uipment fo r yo ur h o me net wo rk . So
keep it safe fo r the future . A wired co nnec tio n makes it
easy to test whether pro blems are in yo ur net wo rk o r
e l s e w h e r e … i n fa c t , B i g P o n d T e c h n i c a l S u pp o r t i n s i s t s
o n i t.
computer to your network. Follow the instructions and
t h e CD w i l l c o n f i g u r e a n d a d d t h e n e w c o m p u t e r t o y o u r
Home Network.
14 . W h at ’ s u p w i t h m y M o b i l e C a r d o r MODEM ?
The lights on your BigPond Broadband Mobile Card can make it easy to
13. Is so mething affec ting my ho me net wo rk range o r
identif y
receptio n?
(See pages 3–4 o f this guid e).
any
problems
with
your
setup
or
your
ser vice.
The radio waves that carry broadband data between your home
O f c o u r s e , t h e s e t a b l e s a r e o n l y a n o v e r v i e w. Yo u’ l l f i n d m o r e
network gateway and your computer can be affected by the same
detailed troubleshooting guides for your device – including all the
factors that af fect all radio transmissions.
I f y o u r h o m e n e t w o r k r a n g e i s l e s s t h a n y o u h o p e d , h e r e’s w h a t t o c h e c k :
• A r e t h e r e a ny l a r g e m e t a l o b j e c t s b e t w e e n y o u r m o d e m a n d c o m p u t e r ?
( T h i s c o u l d b e a n y t h i n g f r o m a f r i d g e t o c a r s i n your garage, or
e v e n r e i n f o r c i n g i n y o u r w a l l s o r f l o o r s /c e i l i n g s . )
• A r e t h e r e h i g h - d e n s i t y w a l l s o r f l o o r s b e t w e e n y o u r h o m e n e t w o r k
gateway and computer?
• A r e t h e r e s i z e a b l e v o l u m e s o f w a t e r b e t w e e n y o u r m o d e m a n d y o u r
c o m p u t e r/s – s u c h a s a f i s h t a n k , r a i n w a t e r t a n k , s w i m m i n g p o o l , e t c ?
possible light indications and what to do about them – in the Help
section at bigpond.com
1 5 . H o w d o I i n s ta l l m y Z TE 7 . 2 US B M o b i l e C a r d o r
t h e 2 1 US B M o b i l e C a r d ?
T h e 7 . 2 US B M o b i l e C a r d ( Z TE MF 6 3 6 B P ) a n d t h e 2 1 US B M o b i l e C a r d
( S i e r r a W i r e l e s s US B 3 0 6 ) f e a t u r e P l u g a n d P l a y i n s t a l l a t i o n . W h e n
y o u f i r s t p l u g t h e d e v i c e i n t o a US B p o r t o n y o u r c o m p u t e r , y o u r
system will automatically detect the new hardware and start the
installation process.
Depending on your system configuration, autorun may not function
and you may need to perform the following steps:
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• W i n d o w s u s e r s : O p e n W i n d o w s E x p l o r e r . T h e M o b i l e C a r d w i l l
C l o s e t h e c a r d s l o t c o v e r. W h e n y o u p l u g i n t h e d e v i ce t o y o u r
appear as a drive. Look for a file named “Setup.exe” and double
co mputer, the device will ap p ear as a drive o n yo ur system . Use
click it to being the installation.
Windows
• M a c u s e r s : I n s e r t t h e i n s t a l l a t i o n CD a n d d o u b l e c l i c k o n t h e
Explorer
(Windows
customers)
or
Finder
(Mac
OS
customers) to view the files on the device.
CD d r i v e i c o n t h a t a p p e a r s o n y o u r d e s k t o p . W h e n t h e “ B i g P o n d
1 8 . H o w d o I i n s ta l l a m e m o r y c a r d f o r t h e S i e r r a W i r e l e s s 21
Connection Manager” icon appears, click it to begin the
US B M o b i l e C a r d i f r e q u i r e d ?
installation.
T h e 2 1 US B M o b i l e C a r d c o m e s w i t h a 1 G B M i c r o SD m e m o r y c a r d ,
Follow the prompts to complete the installation. Mac users will
that allows you to store and transfer important data from one
need to reboot the system.
c o m p u t e r t o a n o t h e r . T h e M i c r o SD c a r d w i l l a p p e a r a s a US B
memor y drive and you will b e able to copy, paste and drag files
1 6 . H o w d o I i n s ta l l m y m o b i l e c a r d ( o t h e r t h a n Z TE 7 . 2 US B
to and from it.
Mobile Card)?
J u s t t a k e t h e CD - ROM f r o m t h e s e l f - i n s t a l l k i t a n d p o p i t i n t o y o u r
I n s e r t i n g a M i c r o SD c a r d
c o m p u t e r . T h e CD w i l l g u i d e y o u t h r o u g h e v e r y s t e p o f s e t t i n g u p
yo ur n ew m o bil e c a rd , inte r n e t se r vice a n d e mail . It ’s t hat sim p l e .
To f i n d o u t i f M a c s u p p o r t i s a v a i l a b l e f o r t h e s e l e c t e d d e v i c e ,
please check the Minimum Systems Requirements on bigpond.com
Remove the cap.
1 7 . H o w d o I i n s ta l l a m e m o r y c a r d f o r t h E 7 . 2 US B
M o b i l e C a r D ( Z TE MF 6 3 6 B P ) ?
T h e Z TE MF 6 3 6 B P d e v i c e h a s a M i c r o SD ™ c a r d s l o t w h e r e y o u c a n
i n s e r t a M i c r o SD m e m o r y c a r d a n d u s e i t t o s t o r e y o u r d o c u m e n t s
and files. This gives you a useful portable storage device.
I n s e r t t h e M i c r o SD c a r d i n t o t h e l o w e r s l o t a t t h e e n d o f t h e m o d e m ,
as shown in the illustration.
I n s e r t t h e 2 1 US B M o b i l e C a r d i n t o t h e c o m p u t e r ’ s US B s l o t .
R e m o v i n g a M i c r o SD c a r d
O p e n t h e M i c r o SD ™ s l o t o n t h e s i d e o f t h e US B M o b i l e C a r d . C a r e f u l l y
insert the card into the slot. Make sure the card is aligned as shown
below:
Remove the cap.
P u s h t h e M i c r o SD c a r d i n a n d t h e n r e l e a s e i t .
G e n t l y p u l l t h e M i c r o SD c a r d o u t .
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19 . H o w c a n c o m p u t e r p o w e r - s av i n g f u n c t i o n s a f f ec t m y
network card?
Uh-oh, sounds like a problem with your proxy settings. BigPond
d o e sn’t u s e a ny p r o x ie s , b u t l e t ’s s t e p t h r o u g h t h e p r o b l e m p r o p e r l y.
First , quit Inter net E x pl o rer, then…
S t e p 1 : C l i c k S t a r t > R u n , t h e n t y p e i n e t w i z i n t o t h e t e x t b o x a n d
c l i c k OK .
S t e p 2 : O n t h e f i r s t s c r e e n t h a t a p p e a r s , c h o o s e t h e l o w e r o p t i o n
C o n n e c t u s i n g m y l o c a l a r e a n e t w o r k ( LAN ) a n d c l i c k N e x t .
S t e p 3 : O n t h e n e x t s c r e e n , u n - t i c k a l l t h e b o x e s a n d t h e n c l i c k N e x t .
S t e p 4 : C h o o s e N o i f y o u ’ r e a s k e d t o c r e a t e a M a i l o r N e w s a c c o u n t ,
then click Next.
S t e p 5 : C l i c k F i n i s h , t h e n r e - l a u n c h I n t e r n e t E x p l o r e r a n d t r y i t a g a i n .
Handy Wir ele s s B r oad band hints and tip s
i)
D i s c o n n e c t LAN o r W LAN c o n n e c t i o n s . M u l t i p l e c o n n e c t i o n s
c a n c a u s e w i r e l e s s b r o a d b a n d t o d i s c o n n e c t . A n d s o m e W LAN
devices can interfere with your wireless broadband device if
t h ey ’re l e ss t h a n a b o u t 15 c m a p a r t , s o it ’s s a f e r t o j us t tu r n
t h e m o f f w hil e yo u’re using w ire l e ss b r o a d b a n d .
Extra
2 0 . W h y d o e s I n t e r n e t E x p l o r e r k e e p s ay i n g ‘ P a g e c a n n o t b e
d i s p l ay e d ’ w h e n I ’ m s u r e I ’ m c o n n e c t e d ?
stuff
I f y o u r c o m p u t e r o r l a p t o p u s e s a p o w e r- s a v i n g m o d e l i k e S l e e p
or Hibernate, it may affect the connectivity of your Network
Interface Card.
i i ) A l w a y s t u r n y o u r m o b i l e c a r d o n a n d o f f c o r r e c t l y . P o w e r u p a n d
power down the card by double-clicking on the Connection
Manager icon in your system tray and selecting Connect. If you
don’t , the Connec tion Manager may not recognise the card. And
you should always use the Disconnect and Exit option in the
Connection Manager to power off your mobile card before
putting your laptop into sleep, suspend or hibernation mode.
i i i ) A c o n n e c t i o n p r o b l e m q u i c k f i x : I f y o u c a n ’ t c o n n e c t t o t h e
network, try restarting your laptop.
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Get m o re ban g fo r yo ur pl an . With Bi gPo nd Wireless
B roadband, yo u c an en joy all kinds o f e x tra benefits .
i n y o u r o w n t i m e o n y o u r TV. Y o u c a n k e e p t h e m a s l o n g a s y o u l i k e
and never pay a late fee. When you are finished, simply return the
DVD i n t h e p r e p a i d e n v e l o p e a n d w e ’ l l s e n d y o u a n o t h e r o n e . T h e r e
unmetered sites
are even discount rates for BigPond Members.
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m e ga by te s o r h o ur s a d d u p . N ow, h e re’s h ow t h ey d o n’t .
I f yo u’re int e re s t e d in t h e s a m e t hings as m o s t o t h e r p e o p l e , c h a n ce s
Love yo ur games?
are you can spend hours online without affecting your usage.
Big Po n d Ga m e s is h o st to Aust r a lia’s big g e st o nlin e ga m e s co m mu nit y,
BigPond
Ga m e Are na . I t ’s a g re at p la ce to m e e t (a n d b e at) t h o usa n ds o f
offers
most
wireless
broadband
members
various
unmetered web channels – music, sport, movies, games, BigBlog and
p e o p l e f r o m a l l o v e r t h e c o u n t r y. Yo u’ l l a l s o f i n d i t ’s a g r e a t s p o t t o
lots more – that link to hundreds of BigPond web pages and tons of
ch e ck o u t w hat ’s h o t – wit h a cce ss to ga m e n ew s , p review s , review s ,
enjoyment, all without adding one megabyte to your monthly usage.
tips, cheats, essential downloads and stunning multimedia promos.
It means you may be able to downshift to a more cost-ef fective plan,
Also at BigPond Games, you’ll find the BigPond Games Shop where
but still visit all your favourite sites, download hours of multimedia
content, and still have usage to spare!
you can buy all the latest and greatest games for your PC. Most games
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If you can’t make up your mind , why not tr y one of our rental plans?
Love yo ur music?
This revolutionary service is a brilliant way to enjoy more games
Big Po n d M usic is a l e a ding 24 - h o ur music sto re . Th e re’s a hug e
f o r l e ss m o n ey. Fo r o n e l o w m o nt h l y f e e yo u c a n d o w n l o a d a n d p l ay
collection of contemporar y and back catalogue albums and singles
full versions of over 300 of the greatest games from a wide range of
for you to cho ose and d ownlo ad to your p erso nal libr ar y, and you
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exclusive releases, free trial tracks, music news and videos. BigPond
are all unmetered, meaning that downloading and playing them
Members receive a discount and downloads from BigPond Music are
won’t af fec t your monthly usage. O n top of that , there is a standard
unmetered for most BigPond Broadband Members, excluding hourly
20% discount on all games for BigPond Broadband Members.
wireless members. So none of them will affect your monthly usage.
Check it out at bigpondgames.com
Start shopping now at bigpondmusic.com
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Love yo ur spo rt ?
Us too! At BigPond we believe that weekends were created for one
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r e a s o n – S P ORT . T h a t ’ s w h y w e t h i n k y o u ’ l l l o v e o u r n e w B i g P o n d
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S p o r t s We e k e n d . Yo u c a n g e t t o n s o f u n b e a t a b l e a c t i o n f r o m t h e
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AFL , NRL , V 8 S u p e r c a r s , h o r s e r a c i n g a n d m u c h m o r e . Y o u c a n w a t c h
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crack team of sports experts to give you the inside scoop on Cricket,
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AFL , NRL , V 8 S u p e r c a r s , R u g b y U n i o n , E n g l i s h P r e m i e r L e a g u e ,
extreme sports and more.
With BigBlog you can snap and post straight to your blog with an
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a n d g e t s t a r t e d o n a b l o g t o d ay. J u s t v isit b ig b l o g. co m . a u
N e w s a n d u p d at e s
L o v e s h o pp i n g ?
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shopping securely from the comfort of your home with BigPond
yo u t his issu e auto matic all y, so yo u c a n h e ar a nn o un ce m e nt s a b o ut
Shopping. We of fer thousands of produc ts at great prices , deliver y
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you enjoy BigPond even more.
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and choose Manage My Email to subscribe to our e-newsletters.
Yo ur Seco nd Life
BigPond has created a beautiful group of islands in the amazing
o nlin e wo r l d o f S e co n d Lif e – o n e o f t h e wo r l d ’s big g e st 3 D vir tu a l
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can write just about anything and get comments back from your
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im a g e s a n d t h o u g ht s w it h f a mil y a n d f r ie n d s , o r j u s t h ave yo u r s ay.
Diar y,
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log
book,
random
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your BigBlog can be whatever you make it.
personal
soapbox...
P OND P OINTS
• T h e r e ’ s l o t s m o r e ! C h e c k o u t t h e f u l l l i s t o f u n m e t e r e d
s i t e s at b i g p o n d . c o m / u n m e t e r e d
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Wa n t m o r e f r o m t h e i n t e r n e t t h a n b r o w s i n g ?
T h e n B ig Po n d ’s a d diti o n a l se r v ice s a re f o r yo u .
Photos@BigPond
Just b e cause you have a digital camera do esn’t mean you can’t cherish
MORE
stuff
a photo album. Photos@BigPond makes it easy for you to upload your
favourite digital snaps and get them processed into high-quality
c o l o u r p r i n t s f r o m F u j i c o l o r. A n d , a l o n g w i t h p r i n t s , y o u c a n t u r n
y o u r d i g i t a l p i c s i n t o e n l a r g e m e n t s , T- s h i r t s , m u g s a n d m o r e .
Fa m i ly W e b H o s t i n g
If you have family and friends all over Australia or around the world,
Fa mil y We b sit e is a g r e a t w ay t o sh a r e yo u r ce l e b r a ti o ns w it h t h e m .
The ser vice includes your own site, plus a fun and easy-to-use
W e b s i t e B u i l d e r. S o y o u c a n u p l o a d s n a p s o f a l l y o u r f a m i l y e v e n t s ,
t h e n e m a i l e v e r y o n e w i t h a URL i n s t e a d o f m e g a b y t e s o f i m a g e s .
Business Web Hosting
W h e t h e r yo u’r e r u n ning yo u r o w n b u sin e ss o r a sm a l l co m p a ny,
BigPond can help you make the most of your opportunities on the
web. Our web hosting ser vices will help you build your first website,
expand into e-commerce, and grow to a full range of online services.
Domain Name Services
Wa nt t o re g is t e r a d o m ain n a m e o f yo u r ow n? We can help you cho ose a n d
r e g i s t e r a URL l i k e y o u r b u s i n e s s . c o m . a u o r y o u r f a m i l y n a m e . c o m . a u
– so you can enjoy the benefits of having distin c tive , e asil y re m e m b e re d
web and email addresses.
Fo r m o r e in f o r m a ti o n , v isit my. b ig p o n d . co m / h o s tinga n d s t o r a g e /
domains
Please check bigpond.com for the latest details including charges.
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Rel a x . Yo u d o n ’ t need a l an guage degree to use
t h e i n t e r n e t.
bandwidth
G lo s s a r y
B a n d w id t h is j u s t d a t a c a p a cit y. B r o a d b a n d s e r v ice s c a n c a r r y h ug e
amounts of data. Low bandwidth or narrowband services, like
dial-up, carry far less. Bandwidth is usually expressed in terms
o f d a t a f l o w – 25 6 k b p s o r 512k b p s , f o r e x a m p l e – b e c a u s e it
t r a nslat e s int o sp e e d w h e n yo u’re su r f ing t h e int e r n e t
bits per seco nd
M o s t IS P s , i n c l u d i n g B i g P o n d , r a t e b r o a d b a n d p l a n s p e e d s i n k i l o b i t s
p e r s e co n d (e .g . 25 6 /6 4 k b p s , 512 /12 8 k b p s). H o w e ve r m o s t s o f t w a r e ,
including Internet Explorer and
Windows,
displays
download
s p e e d s i n k i l o B YTES p e r s e c o n d
(kBps). O ne by te e quals eight
bits,
so
typical
plan
speeds
translate as:
P l a n Sp e e d
Kilo bits (Kbps)
Kilo by tes per
seco nd (k b ps)
256
32
512
64
1500
187
by tes
Bytes are a common unit of computer data measurement, although
the base unit is actually a bit. Each bit (short for Binar y Digit) is
literally a 1 or a 0 in the binar y code that makes computing possible.
And there are 8 bits in a byte. A kilobyte is generally taken to be
1,000 bytes and a megabyte is generally taken to be a million bytes.
(Because of the binary code, all computing is based on the 2 times
tables – so they’re ac tually 1,024 and 1,048 , 56 respec tively.)
d i a l- u p
O r i g i n a l l y , t h e i n t e r n e t w a s a v a i l a b l e o v e r t e l e p h o n e l i n e s . To
access the web, your computer made phone calls, just like the rest
o f u s . I t l i t e r a l l y d i a l e d o u r m o d e m’s n u m b e r. O u r m o d e m t h e n
dialed another modem … and so on.
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d ownload
upload
Downloads are data that you pull down from the internet into your
An upload is any data that goes from your computer up to the
c o m p u t e r. T h a t d a t a c o u l d b e a ny t h i n g f r o m a w e b p a g e t o a n e m a i l
internet. Usually that means emails that you send. Although, every
to a streaming video file.
time you click a button or a link on a web page, or enter characters
into a text field, your computer uploads a small amount of data.
ethernet
E t h e r n e t i s a v e r y c o m m o n l o c a l a r e a n e t w o r k ( LAN ) t e c h n o l o g y .
usage
In o t h e r wo rds , it ’s a w ay o f co n n e c ting co m p u te r s a n d co m p u te r
Yo u r i n t e r n e t u s a g e i s t h e t o t a l a m o u n t o f d a t a t h a t y o u d o w n l o a d a n d
equipment. Wired ethernet connections usually use RJ45 type
upload. (Please see the download and upload definitions above.)
connectors like the one illustrated above.
FAQ
US B
US B s t a n d s f o r u n i v e r s a l s e r i a l b u s a n d i s a s y s t e m t h a t l e t s y o u
L i t e r a l l y F r e q u e n t l y A s k e d Q u e s t i o n s , FAQ s a r e u s u a l l y t h e h e a r t o f
plug a huge range of devices (hence universal) into the one plug
a n y i n t e r n e t o r c o m p u t e r i n f o r m a t i o n d i r e c t o r y. Yo u’ l l f i n d v e r y
( t h a t ’ s t h e s e r i a l b u s p a r t ) o n y o u r c o m p u t e r . US B c o n n e c t o r s a r e
u s e f u l FAQ s o n y o u r B i g P o n d i n s t a l l a t i o n CD , a n d o n p a g e 3 2 o f t h i s
usually flat, although there is a square model out there as well.
guide and, best of all, at our Online Help Centre at w
virus
fi r e wall
A virus is any application that infects your computer without you
A Firewall is an application that places a virtual security fence
knowing – including worm and trojan viruses. There are no good
a r o u n d y o u r c o m p u t e r. A s l o n g a s i t ’s k e p t u p t o d a t e a n d a c t i v e , a
vir use s . Eve n ha r ml e ss vir use s cl o g u p a n d sl ow o ur n e t wo r k . O t h e r s
firew all can sto p hackers f ro m accessing yo ur co mputer, sto p trojans
c a n s t e a l f r o m y o u o r d e s t r o y t h e p e r s o n a l d a t a o n y o u r c o m p u t e r.
f ro m sending data o ut of yo ur co mputer, and provide yo u with a
To f i n d o u t m o r e , s e e t h e S e c u r i t y s e c t i o n o f t h i s g u i d e .
r e p o r t o n a n y s u c h a c t i v i t y. Yo u’ l l f i n d m o r e i n f o i n t h e S e c u r i t y
section of this guide.
H o m e n e t w o r k g at e w ay
Wi-Fi
The wireless technology standard from Wi-Fi Alliance with the aim
of
improving
interoperability
of
wireless
local
area
network
BigPond Wireless Broadband Home Network Gateway creates a
p r o d u c t s b a s e d o n t h e IEEE 8 0 2 . 1 1 s t a n d a r d s . B i g P o n d H o m e N e t w o r k
private wireless network (a home Wi-Fi network) in the local area
Gateways adopt this standard.
a ro u n d yo ur h o m e (su b j e c t to r a ng e). I t ’s quite use f ul if yo u have
m o r e t h a n o n e c o m p u t e r i n t h e h o u s e . Yo u c o n t r o l w h o h a s a c c e s s t o
your wireless net work , so your neighb ours won’t be able to use your
inte r n et se r vice just b e c ause t h ey ’re in r a ng e !
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Wireless Broadband
B i g P o n d W i r e l e s s B r o a d b a n d u s e s t h e Te l s t r a W i r e l e s s N e x t G ™ n e t w o r k
to access the internet. There is no physical landline connecting your
mobile card or modem and our ser vers. Wireless broadband combines
high speed internet access with incredible freedom. Visit bigpond.com
to check where wireless broadband is available.
W PA
W PA s t a n d s f o r W i - F i P r o t e c t e d A c c e s s ( b a s e d o n a W i - F i A l l i a n c e
group standard). It is a t ype of encr yption key that is used to protec t
and secure your local Wi-Fi network from eavesdroppers.
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