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Contents INTRODUCTION TO YOUR NEIGHBOURHOOd Contents ............................................................................ 1 Introduction to Your Home.................................................. 2 MOVES & DELIVERIES Booking Your Elevator ....................................................... 3 Packing Tips - General ...................................................... 3 Loading Tips ...................................................................... 4 Redirection of Mail............................................................. 4 Mail Pick Up ...................................................................... 4 Vacations and Other Absences ......................................... 4 GARBAGE & RECYCLING Where is the Garbage Room ............................................ 5 All About Recycling............................................................ 5 UTILITIES Cable Service .................................................................... 6 Telephone and Internet Service ........................................ 6 Gas, Hydro and Water....................................................... 6 Energy Saving Tips ........................................................... 6 ACCESS Access to the Building ....................................................... 7 Enterphone System ........................................................... 7 Access to Your Suite ......................................................... 7 Lockers .............................................................................. 8 Common Area Access ....................................................... 8 Access to the Garage ........................................................ 8 PARKING, LOCKERS & BICYCLES Resident Parking ............................................................... 9 Visitor Parking ................................................................... 9 Parking Garage ................................................................. 9 Lockers .............................................................................. 9 Bicycle Storage ................................................................. 9 SECURITY Alarm Panels ................................................................... 10 Security Channel ............................................................. 10 Panic Alarms ................................................................... 10 Soliciting .......................................................................... 10 Remote Intercom Station................................................. 10 EMERGENCY & FIRE SAFETY Emergency Procedures ....................................................11 Fire Safety ........................................................................11 Fire Detection System ..................................................... 12 Fire Equipment ........................................................... 12-13 Special Evacuation Procedures ...................................... 13 Emergency Service Requests ......................................... 14 INSURANCE Building Insurance ........................................................... 15 Homeowner Insurance .................................................... 15 WARRANTY TARION Warranty Program ............................................. 16 TARION Warranty Program and Tridel ............................ 16 Insuite and Building Warranty .................................... 16-17 Submitting a Request Form ............................................ 17 MAINTANANCE & REPAIR Table of Maintenance and Repair .............................. 18-21 Appliances .................................................................. 21-24 Interior Finishes .......................................................... 24-25 Flooring....................................................................... 25-28 Electrical, Plumbing and Mechanical ......................... 28-30 Design ........................................................................ 31-32 CLIMATE CONTROL Vertical Fan Coil .............................................................. 33 Thermostat ...................................................................... 33 Replacement Parts .......................................................... 33 Indoor Air Quality ........................................................ 34-37 Condensation in the Home .............................................. 37 VENTILATION Exhaust Fans .................................................................. 38 Corridor Fresh Air Unit ................................................... 38 AMENTITIES & COMMON AREAS Common Areas ................................................................ 39 Amenities ......................................................................... 39 Balconies and Patios ...................................................... 39 WHAT IS CONDOMINIUM Glossary .......................................................................... 40 Commonly Asked Questions ...................................... 40-41 10 Commandments of Condominiums ....................... 42-43 All information is correct at press time and is subject to change without notice. E. & O. E. February 2007. 1