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¾ Exception Handles
Malfunction
No light
Incorrect color
No changes for
certain mode
Output current
less than
350mA/700mA
Cannot Remote
Causation
1. No power from plug
2. Power supply protection
works
3. Incorrect connection or
cable loose
4. Incorrect RGB output wire
connection
4. Re-connect RGB wires
correspondently
5. Speed is too slow
5. Press Speed to accelerate
6. The LEDs at each
channel are not in series
7. the LED quantity in series
is beyond the capacity
8. the input voltage is lower
than the total voltage of
all the LEDS in series.
1. Remote battery is low.
2. Over remote distance
Solution
1. Check the socket
2. Check the malfunction,
re-power on
3. Check connection
6. Connect LEDS in series
7. reduce the LED quantity
8. replace a suitable power
supply
1. Replace a new battery
2. Reduce remote distance
¾ After-Sales
From the day you purchase our products within 2 years, if being used properly in accordance with the instruction, and quality
problems occur, we provide free repair or replacement services except the following cases:
1. Any defects caused by wrong operations.
2. Any damages caused by inappropriate power supply or abnormal voltage.
3. Any damages caused by unauthorized removal, maintenance, modifying circuit, incorrect connections and replacing chips.
4. Any damages due to transportation, breaking, flooded water after the purchase.
5. Any damages caused by earthquake, fire, flood, lightning strike etc. force majeure of natural disasters.
6. Any damages caused by negligence, inappropriate storing at high temperature and humidity environment or near harmful
chemicals.
7. Product has been updated.
¾ Kindly Reminder
Power Source Selection
Power source must be DC constant voltage type of power supply. Due to the efficient output in some power supplies are only 80% of
total, so please select at least 20% higher output power supply than the consumption of LED lights.