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TROUBLESHOOTING
TROUBLESHOOTING INFORMATION
If your Washing Machine is not operating as expected, you may find a simple solution listed in
the table below.
If your Washing Machine is not working and one or more of the indicator lights are flashing, this
means that the automatic error detection system has diagnosed a fault. The table on page 46
will provide you will more information.
If your machine has developed a fault not covered in this manual please contact the Servis
helpdesk.
Fault
Possible Cause
Your Washing Machine does
not operate
It is switched off at the mains Check that your Washing
Machine is plugged in and
turned on at the mains
Your Washing Machine does
not receive water
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T: 0800 0124 382
Fault
Possible Cause
Solution
Your Washing Machine does
not receive water
The water inlet filters are
blocked
Clean the water inlet filters.
See page 34 for detailed
instructions
Your Washing Machine is not
draining water
The drain hose is bent,
twisted, kinked or trapped
Check the drain hose and
straighten out any kinks,
twists or bends
The pump filter is obstructed
Clean the pump filter.
See page 36 for detailed
instructions
Your laundry is too tightly
packed together in the drum
Check that your laundry is
spread out
Your Washing Machine is
vibrating
The feet of your machine are
not correctly adjusted
The transit bolts are not
removed
Adjust the feet. See page 11
for further information
Remove the transit bolts. See
page 9 for further information
There is excessive foam in
the detergent drawer
Too much detergent has been Press the Start/Pause button.
used
To stop the foam dilute one
table spoon of softener into
1/2 litre of water and pour
into the detergent drawer.
Press the Start/Pause button
after 5-10 mins
Solution
The program dial is in the off
position
Use the program dial to
select the desired program
The door is not shut properly
Check that the door ‘clicks’
shut
The cold water supply tap
is off
Check that the cold water
supply tap is fully turned on
The water fill hose is bent,
twisted, kinked or trapped
Check that there are no
bends, twists or kinks and
that the fill hose is not
trapped
T: 0800 0124 382
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