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Figure 8-3. Project Segments Report: Content Tab
Figure 8-3 Project Segments Report: Content Tab
5.
Using the information in Table 8-3, complete the fields.
Table 8-3. Content Tab Fields and Descriptions
Field
Description
Include
Statistics
On
Click the data group source to report:
• Inbound Calls
• Outbound Calls
• Chat
• Workgroup Email
• Web Callback
• Predictive
• Preview
Projects
Click the Project box and then, from the drop-down menu, select
a project or All projects.
6.
8-4
Click Regional Options. The Regional Options tab (Figure 8-4)
appears.
CallCenterAnywhereTM Advanced Reports