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E. Maintenance Log
The Vendor must maintain a written or electronic maintenance log of all preventive
Maintenance and corrective/repair services performed during the warranty period and any
subsequent maintenance agreement (the “Maintenance Log”). All maintenance activity
must be tracked via this Maintenance Log. The Maintenance Log must be organized in
manner that allows technician personnel to readily identify chronic or recurring service
problems by component or sub-system. The Maintenance Log must include entries for any
upgrades performed on any component so any unforeseen negative effects may be
quickly isolated and reported.
The Maintenance Log must be in a format approved by the CDA and shall be available for
inspection by the CDA at any time, on-line. The Vendor must also submit monthly
maintenance reports (in a format approved by the CDA) based on the content of the
Maintenance Log. Such reports must include a discussion of equipment availability and
serviceability data over time (trend analysis).
F. Response Times
The Vendor is responsible for repair to the component level of replaceable, functional
modules. The Vendor must provide adequate spare modules and repair turn around to
assure that spare modules are available on site to accommodate repair of a failure to a
confidence level that achieves the least amount of time that a component is inoperable.
The Vendor shall perform maintenance services to ensure the immediate repair and
replacement of all OPA components to minimize any service loss or interruption.
Any and all reported issues or problems will be classified as one of the four following
categories:
 Critical: Defined as any malfunction or fault that will result in a hazard to personnel
or the public.
 High Priority: Defined as any malfunction or fault that will degrade the OPA
performance, but not the operational ability of the OPA.
 Medium Priority: Defined as any event that has potential of resulting in a
malfunction or degrading of the OPA performance.
 Low Priority: Defined as any event or malfunction that is cosmetic and presents no
risk in affecting OPA performance.
In order to meet response times of 2 to 4 hours for the “Critical Mission” and “High Priority”
classifications, Respondents must have service facilities within 75 miles of ORD.
If the resources are in excess of 75 miles from ORD, the City may consider if Respondents
offer credible response plans to cover the “Critical Mission” timing classifications
requirements
The following table defines the response time and repair time for each of the four (4)
incident categories above.
Severity Level
Critical Mission
High Priority
Medium Priority
Low Priority
Time to Respond
2 Hours
4 Hours
8 Hours
1 Business Day
Attachment 3: Project Execution
Time to Repair
2 Hours
4 Hours
24 Hours
5 Business days
Exhibit 1
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