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Troubleshooting
Error Message
Cause
Action
Ink Absorber Full
The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
The ink absorber box or flushing box
will need to be replaced. Contact
Brother Customer Service or your
local Brother Authorised Service
Centre to have your machine
serviced.
Other reasons for cleaning are:
1
After a paper jam has been
cleared, the machine
automatically cleans itself before
the next received fax is printed.
2
The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3
The machine automatically cleans
itself after ink cartridges of the
same colour have been replaced
12 times.
NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
B
Ink low
One or more of the ink cartridges are
near the end of their life. If one of the
colour ink cartridges is near the end
of its life and someone is sending you
a colour fax, your machine’s
“handshake” will ask that the fax be
sent as monochrome. If the sending
machine has the ability to convert it,
the colour fax will be printed at your
machine as a monochrome fax.
Order a new ink cartridge. You can
continue printing until the LCD shows
Cannot Print. (See Replacing the
ink cartridges on page 59.)
Low Temperature
The room temperature is too low.
After increasing the room
temperature, allow the machine to
warm up to room temperature and
then try again.
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