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E-Mail Related Problems
This section explains how to troubleshoot problems when the
mail notification services and E-mail Printing features are used.
Symptom
Reason/Action
Cannot perform Email printing.
Check the following settings:
• Is the printer e-mail address specified?
• Is [Enable] set for [Receive E-mail]?
• Are the SMTP server IP address and POP3
server IP address (if [POP3] is selected as
the receive protocol) specified correctly?
• Are the POP user name and password
specified correctly?
Are the SMTP server and POP server working
correctly?
Check with your network administrator.
During E-mail
printing, the attached
PDF file was not
printed.
If the memory capacity is insufficient, it may
not be printed. If you print big attachments
frequently, we recommend adding memory.
During mail
notification services,
the printer status was
not notified by e-mail.
Check the following settings:
• Is the printer e-mail address specified?
• Is [Enable] set for [Mail Notice Service]?
• Are the SMTP server IP address and POP3
server IP address (if [POP3] is selected as
the receive protocol) specified correctly?
• Are the POP user name and password
specified correctly?
• Are the items to be notified set correctly?
• Are the destination e-mail addresses
entered correctly?
Are the SMTP server and POP server working
correctly?
Check with your network administrator.
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