Download User guide - Advantage Card

bank balance is insufficient and he will incur a dishonour fee when his payment is
automatically withdrawn.
Providing it’s before 2.00pm EDST the day his rent is scheduled for payment, Tom
can call Customer Care on 1300 139 135 to stop the automatic direct debit from his
bank account on this occasion, then initiate a one-off payment by credit card. Tom
visit www.ljhooker.com.au>Pay Your Rent, selects Alternative Credit Card and inputs
the relevant details. Tom’s next fortnightly payment will be automatically debited as
usual from his bank account in two weeks.
Convenience fee examples
Because Tom and Kylie pre-registered to pay by bank account they pay a monthly
fee regardless of the number of payments made. They will also incur the 1.2% credit
card convenience fee for this one-off credit card payment.
If they had pre-registered to make rent payments by credit card they would be used
to paying 1.2% per payment (rather than per month). Choosing to make a one-off
payment from another credit card would make no difference to their fees.
4
Registering tenants
Before tenants can pay rent through L.J. Hooker Priority Card they must be registered
in our system. There are currently 4 ways to register tenants for L.J. Hooker Priority
Card.
A. Tenant self-registration
B. Tenant self-activation
B. Online tenant registration
C. Manual registration
Each method is described in detail below.
4.1
Option A1: Tenant self-registration
We recommend you use this registration method – it’s the quickest and most
convenient way to register tenants. In this process your tenants register themselves
by phoning Customer Care or visiting the website. We will then send them their card
by mail within 10 days.
Points to note
•
Tenants can pay rent within 3 minutes of registering.
•
No hard copy forms for tenants to complete!
•
No hard copy forms for you to fax and file!
•
No need for you to keep a stock of rent cards and forms.
Process
1. In the new lease agreement, specify L.J. Hooker Priority Card as the payment
method.
2. Include a Tenant Brochure in your document bundle for lease agreement signing
and explain L.J. Hooker Priority Card.
3. After signing the lease agreement tenants register for L.J. Hooker Priority Card
by phone (1300 139 135) or internet (ljhooker.com.au>Pay Your Rent). These
details are included on the Tenant Brochure.
© Corum Real Estate Services
LJH Priority Card User Manual V9.1.doc
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