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Ordering Replacement Parts To order replacement parts, call our Customer Service Department toll-free at 1-888-825-2588, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays). When ordering parts, please be prepared to give the following information: • The MODEL NUMBER OF THE PRODUCT (NTHK22490) • The NAME OF THE PRODUCT (NordicTrack® TETON hiker) • The SERIAL NUMBER OF THE PRODUCT (see the front cover of this manual) • The KEY NUMBER AND DESCRIPTION OF THE PART(S) (see the accompanying PART LIST and EXPLODED DRAWING). If possible, place the hiker near your telephone for easy reference when calling.