Download prototype phase - the Assistant website

ID
H.2
H.3
H.4
H.5
H.6
H.7
H.8
Device
PC+PND
PND
PC
PND
PND
PC
PND
Bug /
Slip/
Question/
Difficulty
Difficulty
Bug
Bug
Bug
Slip
Difficulty
Bug
Date
and
place
The users description about the
situation
How the situation
was solved?
05/19
The details are not seen on the webpage (e.g. which bus). There are no
options to choose from (different
routes). The names and numbers of
the bus stops announced by the
voice are confusing when you are
not used to them. When using in
places known before, the user did
not take the bus the app told, but the
transportation he/she knew. Finally
got lost with the new bus and friend
helped.
At the end when
the user got lost,
her/his friend came
to pick up with
car…
Smart phone lost internet connection
but app informed only “Unknown
error” and user could not even log in.
TA went to see
user and repaired
smartphone
connection
and
explained how to
see
if
the
connection
are
correct.
5/21
Webpage could not find new route
User called TA who
suggested
to
refresh webpage –it
helped.
5/25
Journey did not start after it was sent
successfully to smartphone. GPS
seemed to have some problems but
even going on the balcony and
refresh did not help.
User called TA on
the way and then
refreshing helped.
But user had done
exactly same thing
at home.
5/25
When doing the journey on PC route
was walk-bus-walk, once on the way
it was suddenly a tram. Most likely
the route had been refreshed but
user did not see it.
Luckily the tram
stop
was
just
nearby so the user
had time to go
there when app
said “your tram
arrives in 2 min”.
5/20
Route planner suggested taking bus
instead of metro though the metro is
200m nearer and the arriving point
was at a metro station.
User took metro
instead of the bus
advised by app.
5/20
App told to go on the wrong bus stop
(there are three stops just near each
other)
User knew which
stop to go and went
there against the
instructions of the
app.
5/21
ASSISTANT
http://www.aal-assistant.eu
Page
21