Download FINAL USER 8 LPF

2009 Software Reviews
Anonymous
LOAN PERFORMER
Crystal Clear Software
User Institution Name:
Software's Name:
Software Provider's Name:
Your IT equipment within your institution
Number of servers
Head Office 1, Branches 2 (3 total)
Numbers of clients work stations
3
What innovative solutions are used by your institution?
ATM
NO
PDA
NO
Cell phone
YES
Others
NO
SATISFACTION REGARDING YOUR MICROFINANCE SYSTEM
Rating - Are you satisfied with your microfinance
software?
Rating
Overall rating
Functionality
EXCELLENT
GOOD
Ease of use:
EXCELLENT
Languages
Navigation
Data capture
On line help or contextual help
Quality of warning messages
Reliability and performances:
Management reporting and data analysis
Implementation, training and support
GOOD
EXCELLENT
GOOD
EXCELLENT
GOOD
GOOD
GOOD
Rating - Are you satisfied with your software
functionalities?
Client Information Management
Loan management
Individual clients
Solidarity groups with individual loans
Solidarity groups with group loans
Village banks with individual loans
Village banks with group loans
Village banking
Deposits management
Saving account
Current account
Overdraft account
Term deposit
Planned saving
Group saving
Teller management
Transfer
Operational reporting
Regulatory Authorities reporting (Central bank, …)
Share management
Accounting
Additional functionalities
Rating - Are you satisfied with your software security
features?
User profile management
Data storage and backup
Audit
Comment
English is widespread, no need to use different languages.
Rating
Comment
EXCELLENT
EXCELLENT
EXCELLENT
EXCELLENT
EXCELLENT
NOT APPLICABLE
NOT APPLICABLE
NOT APPLICABLE
NOT APPLICABLE
NOT APPLICABLE
NOT APPLICABLE
NOT APPLICABLE
NOT APPLICABLE
NOT APPLICABLE
NOT APPLICABLE
EXCELLENT
EXCELLENT
EXCELLENT
NOT APPLICABLE
NOT APPLICABLE
GOOD
EXCELLENT
Easy to operate
Rating
Comment
EXCELLENT
EXCELLENT
EXCELLENT
Rating - What is your appreciation of the implementation
process?
Rating
Comment
Ease of installation
GOOD
Have IT professional do installation
Ease of configuration
GOOD
Quality of operational training provided
Quality of technical training provided
GOOD
GOOD
Received training personnel from manufacturers
Rating - What is your appreciation of the customer
support?
Rating
Comment
Promptness
Accuracy of answers
Support language adequacy
EXCELLENT
EXCELLENT
EXCELLENT
Allows to create own symbols
Overall satisfaction
Did the software help to improve the services offered by your organization?
YES
Great help in organizing information and genreating reports. Saves
time.
Would you recommend the product to another MFI?
YES
The system is efficient, and can generate desired reports.
Would you recommend the team or company who did the implementation to
another MFI?
YES
Understandable teaching method. Helpful staff.
In your opinion, is there any important functionality missing?
YES
The software is not able to produce savings reports by field agent.
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