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HARD DUE TO MATERIAL ACCUMULATION AT THE JOINT. PLEASE REMOVE IT FROM THE BOTTOM QUARTZ CONNECTION PART AFTER HEATING THE NAIL BRIEFLY, OTHER WISE THE E-­‐NAIL WILL BE CRACKED OR DAMAGED IF FORCEBLY REMOVED BY TWISTING THE NAIL, THUS RESULTING IN VOIDING THE WARRANTY. WARNING: Do not use acids or harsh chemicals to clean the controller box or the lens as it will damage its finish/appearance. Do not immerse the Heater assembly in liquids as it will cause damage the electronics. WARRANTY 1 Year Limited Warranty Information We warrant this branded device against defects in materials and workmanship under normal use for one year from the date of retail purchase by the original owner/purchaser. This warranty does not apply to broken/damaged quartz. If a physical defect arises and a claim is received within the warranty period, at its option and to the extent permitted by law, we will either: 1. Repair the product defect 2. Exchange the product with a new or refurbished functionally equivalent product 3. The limited warranty does not apply to normal performance degradation or overextended periods of use at high temperatures which damage the integrity of the components or neglecting to adhere to cleaning instructions. To submit a claim If the unit fails to perform properly and it is within normal warranty requirements, please send us an e-­‐mail with your contact information and our technical department will get in touch with you for a RMA number @ [email protected].