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Table 1-1: Help Desk Matrix
Issue
Testing environment is down or unavailable
User accounts are not available or users are not
able to administer tests
Student(s) or student information is incorrect or
missing
Preparing for online testing—downloading the
secure browser, voice packs, etc.
Tests showing available to students
Password resets for state, district, and school
users
Accommodations and supports not correct in
DeSSA Test Information Distribution Engine
(TIDE)
August 2015
DeSSA Help
Desk
Office of the
School or
District Test
Coordinator
DDOE –
Office of
Assessment
X
X
X
X
X
X
X
X
X
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