Download IBM Tealeaf CX Installation Manual

v Tealeaf cxReveal
v Tealeaf cxVerify
IBM Tealeaf cxReveal makes use of the core functionality of the Tealeaf CX
platform — session replay and search — and packages it into a simple user
interface for efficient use by customer service representatives, sales associates and
marketing personnel. Using one-click retrieval, users have instant access to both
live and historical customer sessions from any existing CRM solution. For more
information, see Tealeaf cxReveal.
IBM Tealeaf cxVerify preserves a record of online customer interactions on a
website or mobile device. It helps online businesses maintain highly reliable
records for dispute resolution, fraud investigations and audit and compliance
purposes. IBM Tealeaf cxVerify provides a thorough, accurate snapshot of entire
customer sessions to maintain a permanent record of customer online interactions
and transactions. For more information, see Tealeaf cxVerify.
Customer Experience Integration suite products
The IBM Tealeaf Customer Experience Integration products provide seamless
integration with other business applications including business intelligence, web
analytics, and voice of customer solutions. As the only solution capable of
capturing all the data about online customers, Tealeaf's rich customer experience
dataset is critical to successful cross-channel analysis and web site optimization.
Products in the Customer Experience Integration suite include:
v Tealeaf cxConnect for Data Analysis
v Tealeaf cxConnect for Voice of Customer
v Tealeaf cxConnect for Web Analytics
IBM Tealeaf cxConnect for Data Analysis allows users to integrate Tealeaf’s rich
customer experience dataset seamlessly with any business intelligence or reporting
application to create a multi-channel view of the customer for ongoing analysis.
For more information, see Tealeaf cxConnect for Data Analysis.
IBM Tealeaf cxConnect for Voice of Customer allows you to seamlessly integrate
Tealeaf's rich customer experience dataset with any VOC application. Businesses
use VOC technologies to understand the perspectives of and gather feedback from
their online customers. When trying to uncover why customers are providing
specific feedback, companies are able to use the integration with Tealeaf to review
the actual experience of the individual users who provided feedback. This visibility
provides full context about the user's experience and their feedback to ensure that
businesses can effectively refine their efforts For more information, see Tealeaf
cxConnect for Voice of Customer.
IBM Tealeaf cxConnect for Web Analytics allows you to seamlessly integrate
Tealeaf's rich customer experience data set with any web analytics application to
help uncover trends or anomalies such as a difference in conversion rates between
two time periods or customer segments. When integrated, cxConnect for Web
Analytics enable web analysts to see the actual customers behind these trends — in
order to investigate why each individual customer is either succeeding or failing
online. Tealeaf cxConnect requires the Tealeaf CX platform and cxImpact. For more
information, see Tealeaf cxConnect for Web Analytics.
10
IBM Tealeaf CX: IBM Tealeaf CX Installation Manual