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R201AFxx
Integrated controller
Installation and maintenance manual
1. Introduction
3
2. Description
6
4. Product conformation
9
3. Technical characteristics
10
5. Electrical characteristics
12
6. Settings, procedures and signalings
18
7. Programming informations
25
8. Available Firmware
28
9. Assistance
29
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1.
Introduction.........................................................................................................3
1.1.
1.2.
1.3.
1.4.
1.5.
2.
Graphic signals meaning..........................................................................................................3
Limited Warranty.......................................................................................................................3
Validity Reference manuals......................................................................................................4
Validity.......................................................................................................................................5
Norm reference.........................................................................................................................5
Description..........................................................................................................6
2.1.
2.2.
Product code.............................................................................................................................7
Accessories...............................................................................................................................8
3.
Product conformation........................................................................................9
4.
Technical Characteristics................................................................................10
4.1.
4.2.
4.3.
5.
Electrical characteristics.................................................................................12
5.1.
5.2.
5.3.
5.4.
5.5.
6.
Power supply..........................................................................................................................12
CPU (technology level A)........................................................................................................14
Prog port ................................................................................................................................14
Memory Card reader...............................................................................................................14
Slot 2: B1-SX_........................................................................................................................14
Settings, procedures and signalling..............................................................18
6.1.
6.2.
6.3.
6.4.
6.5.
7.
Mechanical dimensions..........................................................................................................10
Mechanical installation...........................................................................................................10
Wiring......................................................................................................................................11
Dip-switch settings..................................................................................................................18
Led..........................................................................................................................................19
Buttons....................................................................................................................................20
CPU states..............................................................................................................................20
System Function.....................................................................................................................22
Programming Informations.............................................................................25
7.1.
7.2.
7.3.
7.4.
7.5.
7.6.
7.7.
Bus declaration.......................................................................................................................25
Card Identification...................................................................................................................25
System requirements.............................................................................................................25
Operative system limitation....................................................................................................25
System variables....................................................................................................................26
Serial ports addresses............................................................................................................26
Memory handling....................................................................................................................27
8.
Available firmwares..........................................................................................28
9.
Assistance.........................................................................................................29
9.1.
9.2.
Service....................................................................................................................................29
Sending...................................................................................................................................29
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1. Introduction
Thanks for buying this QEM instruments. We'll be glad to receive any suggestion at our e-mail address [email protected].
1.1. Graphic signals meaning
Not reading the message will be dangerous for the instruments integrity and/or for the success of the operation.
Note: Important information for the correct use of the instruments.
For more informations see the user manual indicated in the message.
For more informations see the indicated pages.
1.2. Limited Warranty
For two (2) years from the original acquisition, QEM will repair or replace for free controls and
devices that QEM thinks be imperfect in materials or quality. This warranty is not valid if the object
has been tampered by not authorized persons or used in an inappropriate way. This warranty replaces all other warranties either expressed or implicit. QEM doesn't hold personally responsible for
all charges (installation or uninstalling included), drawback, or damage caused by our products,
made or sold. In any case, QEM total duty, always will not exceed the control total price. Claims for
refunds of selling price, reparations, or replacements must be referred to QEM with all pertinent
data (damage, purchase date, developed work and problem). It is not provided any duty for batteries and fusible cut-out consumption. The product must be returned only with a written notification,
included the Number of Restitution Authorization QEM and must be paid all forwarding charges.
Introduction
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1.3. Validity Reference manuals
The documentation referred to the QEM strumentation in divided in many issues that allows an
easy utilization.
MIM-Base: Installation and maintenance manual
Hardware and software instruments descriptions..
MIM-Card: Installation and maintenance manual
Hardware informations for the single spacialization card.
MDU:
User manual
User information on the software.
MIMAT: Service manual.
Informations on: wiring, right calibration, parameters insertion and breakdown
individuation.
It is possible to download manuals from www.qem.it
Fig. 1 manual and data sheet determination by instrument labels.
Introduction
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1.4. Validity
The present document is fully valid excepted mistakes or omissions.
Release
1.0
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.A
M: manual
S: instrument
Description
Date
M: New manual
M: Up to date supply characteristics
M: Up to date connector
M: Up to date 24 Vdc supply note and cable.
M: Up to date USER port connector
M: Up to date serial port connector addresses
M: Up to cable note
M: Up to 6.1.1
M: Up to electrical diagram
M: Error in Applicative updating from MMC
M: Error in RX/TX User connector table
27/06/2006
11/05/2006
23/05/2006
08/06/2006
27/06/2006
07/07/2006
28/08/2006
28/02/2007
28/03/2007
16/07/2011
14/09/2011
1.4.1. Trade Marks
The copyright of this user manual is reserved. No one part of this document can be reproduced or
copied without the QEM appointment. QEM doesn't present insurances or warranties on contents
and declines all responsibilities on identity warranties. In this document, informations can be modi fied without any notice. QEM doesn't have any responsibility on this document. Trade Marks: QEM® is a trade mark.
1.5. Norm reference
European norm includes some rules and raccomandations about control security systems with elements of operator interface.
Protection rating
IP20 (In conformity with E N
60-5-29)
Introduction
Vibration resistance
In conformity with IEC 68-2-6
Bump resistance
In conformity with IEC 68-2-27
Noises immunity
In conformity with EN 50082-2
Emission levels
In conformity with EN 50081-2
Pack/Box
DIN43700
Omega guide for fixing the instrumentation to the
switch-board
DIN 46277 / 3
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2. Description
R201AFxx is a controller of the Micro Qmove series, it is equipped with:
Axis control.
1 serial programming PROG port RS232 (mini USB)
1 serial multistandard (RS232/422/485)
1 Memory Card MMC/ SD reader (Memory card not included).
Spring terminals (anti-vibration).
Instrument customization with specialization cards and firmware function.
Real Time Multitasking QMOS operative system for hardware sources handling using firmware devices.
Devices that provide ready solutions for the application development in the industrial
automation.
Indispensable functions for the automation of machines and plants:
- PLC (Programmable Logic Controller),
- MC (Motion Controller),
- HMI (Human Machine Interface).
Modbus net wiring.
High level programming (QCL) or ladder (IEC1131).
Free development environment Qview5.
OCX libraries for serial communications with Windows® PC.
Description
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2.1. Product code
With the Instrument
Order
Code it is possible to obtain his characteristics.
Model
Characteristics
R201AF . 00 . C1 /
SX3
/ CH4 / CH4 / CH4 /
DU1 / 24Vac
Slot supply
Power supply
Specialization
cards: specialization
cards
can't be inserted in the
instrument with any assortment.
Slot 6 : H1 specialization card
Slot 5 : H1 specialization card
Slot 4 : H1 specialization card
Slot 3 : H1 or L1 specialization card
Slot 2 : B1 specialization card
Gamma of Specialization card
Firmware version (00 = not installed)
Hardware version
R = Box/pack type;
2 = box dimensions;
0 = HMI not included;
1 = hardware compatibility rating;
A = “Core” technical level;
F = Programmability (completely programmable).
2.1.1. “Specialization cards” coding
Model
H
Characteristics
3 - R
V
1
Card numerical attribute
Card alpha-numerical attribute
Card functioning
Card type
Description
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2.2. Accessories
2.2.1. IQ009
Serial PC interface for CPU programming
R201AFxx
+
IQ009
=
IQ011
=
2.2.2. IQ011
Memory Card reader interface
R201AFxx
Description
+
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3. Product conformation
The R201AFxx is configured with a whole number of specialization cards inserted in the 2, 3, 4, 5,
6 slots (modularity).
Fig. 2 Slot numeration
Slot
Reference
manuals
Description
Slot 2
B1specialization cards
Slot 3
H1 or L1 specialization cards
(pg. 14)
MIM-Card
MIM-Card
Slot 4
Slot 5
MIM-Card
H1 specialization cards
MIM-Card
Slot 6
Product conformation
MIM-Base
Slot supply
Power supply card
(pg. 12)
MIM-Base
PROG port
CPU Program Port
(pg. 14)
MIM-Base
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4. Technical Characteristics
Weight (maximun hardware configuartion)
530
gr
Box material
Stainless steel (satined)
Display
no display
Buttons
2
(pg. 20)
Leds
8
(pg. 19 )
Working temperature
0 ÷ 50
°C
Relative humidity
90%
without condensation
Altitude
0 ÷ 2000 m s.l.m.
Atmosphere
Not corrosive gases
Stock and transportation temperature
-25 ÷ +70 °C
4.1. Mechanical dimensions
Misured in mm.
4.2. Mechanical installation
The fixing on the switchboard is made by an Omega Guide.
Fig. 3 Omega Guide: DIN 46277/ 3
Technical Characteristics
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4.3. Wiring
Please see technical
informations on terminals (Weidmuller) BLF
and B2L
4.3.1. Connectors
Family
Wire section
without runners
Wire section with
runners
BLZF
0,3 ÷ 1,50 mm2
0,3 ÷ 1 mm2
B2L
0,3 ÷ 1,00 mm2
0,3 ÷ 0,5 mm2
Characteristics
Spring contact
Fila singola
Fila doppia
Tests done by QEM confirm that using runners short-circuits are avoided.
4.3.2. Instruments
Fig. 4 Cable 10 mm
Fig. 5: We suggest the use:
Wire section
0,5 mm2
1 mm2
Fig. 6: Use a screwdriver to: a) 2,5; b)≥7mm.
Mark
Cembre
BM
Cembre
BM
Model
PKE 508
BM00601
PK 108
BM00603
Fig. 7: Use a pliers “Cembre HKE” type.
4.3.3. Procedure
a) Insert the screwdriver; b) Insert the cable; c) Extract the screwdriver.
4.3.4. Cautions
Fig. 8 Do not use a short
point screwdriver. b) <7 mm
Technical Characteristics
Fig. 9 Do not rotate the
screwdriver in this way.
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5. Electrical characteristics
5.1. Power supply
The wiring has
to be done by
specialized
persons.
Before the use
it is necessary
to remove the
voltage and all his
parts.
For the CE
norm, power
supply voltage
has to be insulated (at
least 1500Vac).
Pin
Name
Description
1
0V
2
+12 V
3
GND Terra
12V supplied by the instruments
24 Vdc
4
L1
~
-
5
L2
~
+
Available power supply
Range val
The power
supply can be
available by
some specialization
card connectors.
24 Vac
Max. Absorbent
Frequency
Power supply
Power supply
Vac
Vdc
24 Vac
24 Vdc
+/- 15 %
22 ÷ 27 Vdc
15 VA
17 W
50/60 Hz
+12 Vdc +/- 100mA
The power supply amount can't be more than 100mA.
Electrical characteristics
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5.1.1. Power supply marks
24Vac Power Supply
For a correct
use,
please
read the MIMAT manual.
Don't connect power supply
voltage to the groud
Use a 50VA min. sec. 24 Volt trasformer
Don't connect the transformer
central terminal to the ground
Don't connect the transformer
central terminal to the ground
Don't use tranformer headed by an autotransformer
Don't set coils, electro-valve etc. in parallel
24Vdc Power Supply
In case of using
"switching"
feeders, is suggested to verify that the
minimum current feed
(min load). Without this
current are possible
bad oscillations in the
tension. The min load
falling is verified usually at the switching on.
Fig. 10: Use two separated feeders: one for the control part, the second for the power part.
Fig. 11 In case of using only one feeder, use two separated lines: one for the control part, the second one for the power
part
Electrical characteristics
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5.2. CPU (technologic level A)
For more informations on
memory using
and handling please,
read the chapter for the
programming.25
Microprocessor
DSP
(16 bit)
Working frequency
40
MHz
RAM
105
Kb
Flash
128
Kb
FeRAM
6
Kb
5.3. Prog port
Used for software transferring/debugging on the CPU.
Electric Standard
TTL
Communication speed
57,6 Kbaud
Insulation
-
5.4. Memory Card reader
Memory card tipology
MMC/SD
Functions
Software updating
Program data updating
5.5. Slot 2: B1-SX_
Fig. 12 Connectors position
Card code
B1-SX1
B1-SX2
B1-SX3
B1-SX4
Electrical characteristics
Description
n. 1 serial RS232
n. 1 serial RS422
n. 1 serial RS485
n. 1 serial multistandard (RS232/422/485)
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5.5.1. Connectors description
USER port
Terminal
1A
2A
3A
4A
5A
6A
1B
2B
3B
4B
5B
6B
RS232
-
TX
RX
RS422
0V (serial)
0V (serial)
Ground (PE)
RX
RX N
TX
TX N
Ground (PE)
RS485
A
B
-
5.5.2. RS232
Comunication speed
Comunication modality
Way of functioning
Max. number Driver/Ricever
Max. cable lenght
Input impedance
Short-circuit limit
4800 / 9600 / 19200 / 38400 / 57600 baud
Full duplex
Riferred to 0V (serial)
1/1
15 m
> 3 KΩ
> 7 mA
Fig. 13 electrical diagram
Micro Qmove side
9 pin connection - Female die
Fig. 14 Cable-Pc connection diagram
Electrical characteristics
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5.5.3. RS422
Comunication speed
Comunication modality
Way of functioning
Max. number Driver/Ricever
Max. cable lenght
Input impedance
Short-circuit limit
4800 / 9600 / 19200 / 38400 / 57600 baud
Full duplex
Differential
1 / 10
1200 m
> 12 KΩ
> 35 mA
Fig. 15 Electrical diagram
Micro Qmove side (User port)
15 pin connection - Female die
Fig. 16 User port-QEM HMI wiring diagram
Electrical characteristics
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5.5.4. RS485
For the activation of the internal termination resistance please see Settings, Procedure and
Signaling. 18
Comunication speed
Comunication modality
Way of functioning
Max. number Driver/Ricever
Max. cable lenght
Input impedance
Short-circuit limit
4800 / 9600 / 19200 / 38400 / 57600 baud
Half duplex
Differential
32 / 32
1200 m
> 12 KΩ
> 35 mA
Fig. 17 Electrical diagram
Fig. 18 Electrical diagram
Micro Qmove side
Electrical characteristics
9 pin connection - Female die
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6. Settings, procedures and signalling
6.1. Dip-switch settings
Fig. 19 a) buttons (pg.20); b) system led (pg.19); c) user led (programmable) (pg.20).
Switch
name
Dip
1
2
SW1
3
4
DIP settings
OFF
OFF
Baud-rate
38400
OFF
OFF
Baud-rate
38400
OFF
ON
Baud-rate
9600
OFF
ON
Baud-rate
9600
7
8
SW2
1
2
3
4
5
6
7
8
ON
ON
Baud-rate
57600
ON
ON
Baud-rate
57600
-
5
6
ON
OFF
Baud-rate
19200
ON
OFF
Baud-rate
19200
Functions
OFF
PROG port used for software transferring and debugging
X
ON
PROG port
usable lihe a second
USER port.
Way of functioning
selection
PROG port
-
OFF
ON
please see 6.1.1 (pg. 19)
Termination and Polarization resistance USER port RS485
ON
OFF
X
OFF
OFF
X
OFF
ON
X
X
ON
OFF
X
OFF
ON
RS422
RS232
RS232
USER
PROG*
* = USER port used like PROG port with electrical standard RS232.
X = not influential setting for the functioning.
Settings, procedures and signalling
Transmission
speed selection
USER port
-
X
Transmission
speed selection
PROG port
OFF
ON
OFF
X
X
RS485
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Electrical standard
selection
USER port
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6.1.1. Termination and Polarization resistance USER port RS485
Switch
name
SW2
Dip
DIP settings
1
ON
2
ON
3
OFF
Functions
Internal pin resistance inserted
Set always off this dip
6.2. Led
6.2.1. Signals “System Led”
Posizione LED
Fig. 20 System led
Led
Color
Green
Green
Green
(lamp.)
Yellow
Red
Description
Instrument ON
CPU in reset state
CPU in RUN state.
CPU in READY state.
CPU in STOP state
ERROR: the number of flashings indicate the problem
Bus not configured like in the applicative.
n. 1 Bus error
n. 2
CheckSum Error Altered FerRAM memorized data
n. 3
Index Out of
Bound
n. 4
n. 5
n. 6
Not activated
Not activated
Division By Zero Without a math sense
n. 7
Syntax ErrorAn The application has a not valid instruction
intelligent card
on bus doesn't
work correctly
n. 8
Watch Dog
Error
Stack Error
n. 9
Settings, procedures and signalling
Array index pointed on a not existing
element
An intelligent card on bus doesn't work
correctly
The application met a not valid jump instruction
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6.2.2. Signaling “User Led”
Fig. 21 User led
Led
Color
yellow
Description
Programmable in the software through the system variable
QMOVE:sys003 (pg.26)
The led is always on when using system functions
(pg.22)
6.3. Buttons
Button position
Fig. 22 Button position
Name
Description
Allows to use firmware transferring functions
Pulsed at the switching on allows to use System Functions. (pg.22 )
6.4. CPU states
The operative
system in this
state process only serial
requests on
PROG port.
The operative system has 4 functioning steps, called RESET, READY, STOP, RUN.
There are some CPU events that determinate the transition from one to another state. RUN, RESET, STOP and RESTART represent serial commands that normally are sent from the development environment.
The software download rapresent the procedure that allows to transfer the software to the CPU.
Settings, procedures and signalling
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6.4.1. Reset
Led state
(ON)
(OFF)
State Cause
The application is not present in the memory
Causes for this CPU state
At the switching on the application is not present in the
memory.
RESET serial command.
You can only pass a READY state downloading the applicative.
6.4.2. Ready
LED state
(ON)
(Flashing)
Valid applicative ready and waiting
Download applicative.
State Cause
Causes for this CPU state
6.4.3. You can only pass to a RUN or RESET state. Run
Led state
(ON)
(ON)
Applicative executing
At the switching on the applicative is stored
RUN command from a serial
State Cause
Causes for this CPU state
You can pass to all other CPU states.
6.4.4. Stop
Led state
(ON)
(ON) >>
(OFF)
Cause state
Stop executing
Causes for this CPU state
Serial command STOP sending
Serial command STEP sending
Serial command STEP-OVER sending
In the software code interpretation there is a breakpoint.
From here you can pass to all other CPU state.
Settings, procedures and signalling
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6.5. System Function
I Buttons cannot
be
accessible
directly because
are destinated to
expert users and never
during the functioning
Led ON
Led OFF
Led flashing
To access on system function switch on the instrument pulsing Func
button.
With led 4 activated it is possible to enter the menu
To scroll function pulse Func.
To execute functions pulse BOOT.(2 seconds).
Restart CheckSum
ON
(lamp.)
Finished
(off)
Not finished
Function not done
Function not done
Zero setting applicative
On
Finished
Not finished
(lamp.)
Program restart
Next pge
Settings, procedures and signalling
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Applicative updating from MMC
ATTENTION!
Some rules for the updating with MMC:
- The MMC hes to be formatted with a filesystem FAT12,
FAT16 o FAT32;
- The MMC has to be formatted because the instruments
doesn't support fragmented files.
- The file names have to be:
“APPLIC.BIN” for applicative file. “APPLIC.DAT” for data file
(optional).
Not other kind of files are allowed. The system is not CASESENSITIVE with file names.
This files have to be generated by Qview 5 with “Export binary
file” function and with “Save Data…”function.
On
(lamp.)
Finished
(off)
Not finished
Flashing
(pg.24)
(lamp.)
for
errors
Function not done
Return at the first function
Settings, procedures and signalling
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6.5.1. Error code “Updating from MMC”
Code
Description
Generic download error
Qmos version error
Storage error, writing error on the internal medium.
Out of memory error, too much memory requested
Download data error, the data file loading is not correct
Configuration download error.
Not used
“File download version” error, the file has an internal
version not supported
Not used
Opening file error, file opening on MMC not happened.
Verify fragmentation, file name and format.
Seek file error, not correct seek operation
Error in fputc, BIN file content not correct
file download version, the file has a not admitted version
Error in read long from file,the file .BIN content is not
correct
Error in retentive size, the application uses to much retentive variables
Error in power down open, the data erasing in FRAM
has problems
Error in version char, the file .BIN content is not correct
Settings, procedures and signalling
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7. Programming Informations
The information in this part are strictly related with hardware and firmware sources disponibles in R201AFxx.
For other informations on programming, read Qview manual.
7.1. Bus declaration
To declare other
hardware
sources read MIM-Card.
Slot Card name
Firmware version
The CPU has to be declared among disponible
hardware versions in BUS
1
201AF
XX(01,02...)
2
B1S00
.
Specialization Card size B1
3
.
.
Specialization Card size H1
4
.
.
Specialization Card size H1
5
.
.
Specialization Card size H1
6
.
.
Specialization Card size H1
Example:
BUS
1
2
3
4
5
6
201AF
B1S00
.
.
.
.
02
.
.
.
.
.
;slot
;slot
;slot
;slot
;slot
;slot
1
2
3
4
5
6
(empty)
(empty)
(empty)
(empty)
7.2. Card Identification
From the development environment QVIEW 5 is possible to identify the CPU connected by MONITOR-BUS function.
7.3. System requirements
It is possible to develop software applications for D221AFxx usingQVIEW5 with library card S1-LIB5001.22(or superior).
7.4. Operative system limitation
The QMOS operative system utilized in Micro Qmove this following limitations compared to Qmove
line:
Description
Notes
SINGLE type data (floating point)
Not available
FSTEP,FPROG support
It won't be possible the direct compatibility with CPUA
applications.
However, the application conversion is simple.
Trigonometric operations
These operations not disponible as direct instructions, can
be realized by QCL functions.
Watch point
Not available
Data group
Non available (some device place at disposal memory cells,
long type, for data control in recipe)
Continuous access to arrays by
BIN1 protocol
Not available
Task execution in
INTERRUPT or TEMPO
Not available
Programming Informations
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7.5. System variables
At the time are handled this variables.
7.5.1. QMOVE:sys001
Allows the reading of the state of FUNC button.
0
1
7.5.2. QMOVE:sys002
SW1
It is possible to read the Dip-switch SW1 state associable with the first 8 bit of the system variable
QMOVE:sys002.
The dip n° 8 is not connected electronically, so the bit 7,
of QMOVE: sys002, is always zero.
7.5.3. QMOVE:sys003
It is possible to activate the User Led L1, L2, L3, L4 from
the applicative joining the first 4 bit of the system variable
QMOVE:sys003
7.5.4. QMOVE:sys004
Allows the antiglich filter impostation. The values admitted are 19÷220 in kHz. At the power on the
impostation is 220KHz. The variable can be read and written in every moment.
The antiglitch filter influence:
– The frequency reading by device FREQ if the interrupt is acquired with line 1 or 2;
– Zero impulses reading with the interrupt line 1 or 2;
– Bidirectional counting reading by admitted devices.
7.6. Serial ports addresses
The serial ports addresses that have to be specified on MODBUS and SERCOM devices are:
PROG : 0,
USER : 1
Programming Informations
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7.7. Memory handling
The applicative program in transfered by PROG port to his Flash memory 128Kbyte (memory not
volatile).
At the POWER ON, the applicative is transferred and the declared data structure image is
transfered in the RAM memory. Beside the values of retentive data saved in FerRAM are restored
in the
RAM.
Exist 16Kbyte not volatile memories (Flash) accessible only from HMI device.
At the power off, the data values present in the RAM are saved in FeRAM.
During the applicative downloading it is signaled an error,that can be:
- The 105Kbyte RAM memory are exceeded for the USED CODE and USED DATA storing;
- The 6 Kbyte FeRAM memory are exceeded to store retentive data.
The used storage is visualizable by Qview from “CPU Monitor Panel”:
USED CODE & DATA; USED RETENTIVE.
Programming Informations
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8. Available firmwares
Every firmware version in different for different devices configuration.
Below is reported the time occupation rate for a device CPU elaboration reported to a 1ms. This
can be useful to chose the device sample time.
Device
Occupation
in%
ANINP
Analogic input acquisition
10.6
COUNTER3
Bidirectional incremental counter acquisition
with 2 digital output compared handling.
10.6
DAC
Analogic output handling
0.0
EANPOS
Servo actuated axis control with a speed modulation made by an analogic output +/-10V
(feedback from incremental encoder).
75.0
HEAD
Eight polishing (milling or grinding) heads
handling, with quota correction in function of the
speed belt.
50.0
HMI
Controllers handling with display, numeric keyboard, recipes, alarms and messages
75.0
OOPOS3
Axis ON/OFF control with incremental encoder
feedback and with automatic inertial recalculation handling.
50.0
SERCOM
Serial asynchronous communications control
10.6
FREQ
Measure of commutation frequency of digital
input in interrupt
10.6
Firmware 01
Firmware 02
Firmware 03
Available firmwares
Description
Available
firmware
01
-
-
02
03
-
-
-
-
Servo actuated axis control(+/- 10V) not interpolated
ON/OFF axis control
Eight polishing (milling or grinding) heads handling.
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9. Assistance
9.1. Service
In order to provide a quick service, we need your help.
a)
a) Follow all
(www.qem.it)
b)
MIMAT
indications
b) If the problem persist, compile the
fax inserted in the MIMAT manual
and send to QEM.
c)
c) Our technicians will obtain necessary elements for understanding your
problem.
9.2. Sending
It is recommended to pack properly the instrumentation.
a)
b)
c)
a) Use the original pack
b) Enclose:
- A problem description;
-The part of the electric diagram
where
the instrument is inserted.
-Instrument programming (set-up,
working quotas, parameters...).
- Request a reparation estimate; if
not request, it will be calculated at
the end.
c) An exhaustive description of the
problem allows a quick individuation
and resolution of the problem.
A good pack will take care of your instrument.
Motivation
QEM informs the customers that instrumentation delivered not properly packed won't be repaired, except in case that the
customer takes all the service responsibilities.
Assistance
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Modulo per Assistenza Tecnica
Module for Technical Service
Ditta / Firm :...............................................................
Rif.:.............................................................................
Indirizzo / Address:...............................................................................................................................................
...........................................................................................................................................................................
Tel..............................................................................
Fax..............................................................................
E – mail..............................................................................................................................................................
Codice strumento / Instrument Code :................................................................................................................
Alimentazione strumento / Power Supply: .............................................................................................................
Tipo di macchina / Machine type:
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
Descrizione ciclo macchina / Cycle machine description:
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
Parametri / Parameters:
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
Descrizione anomalia / Anomaly Description:
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
...........................................................................................................................................................................
Frequenza anomalia / Anomaly frequency :
Assistance
Continuo / Continuous
Saltuario / Irregular
Dopo un certo tempo / After a few time
All'accensione / At the switching on
Allo spegnimento / At the switching off
Altro / Other: ...........................................................
....................................................................................
....................................................................................
....................................................................................
....................................................................................
....................................................................................
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Assistance
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QEM S.r.l.
S.S. 11 Signolo n. 36,
36054 Montebello Vic. No
Vicenza – ITALY
Tel. +39 0444 440061
Fax + 39 0444 440229
http:\\www.qem.it
e-mail: [email protected]
The CE mark doesn't allow the technician to not follow the law obbligations
Assistance
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