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Download 00 - GDV Imports - Front Face Business
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DICIEMBRE - 2014 KPI´S SSI & CSI Quejas Registros del mes Ventas Iniciales Nuevas Cerradas Pendientes Quejas Jaguar Quejas Land Rover Quejas 0 0 0 0 0 0 0 0 Total 0 0 0 0 JAGUAR LAND ROVER GUADALAJARA JAGUAR LAND ROVER LEÓN JAGUAR LAND ROVER MASARYK JAGUAR LAND ROVER MONTERREY JAGUAR LAND ROVER PEDREGAL JAGUAR LAND ROVER MÉRIDA JAGUAR LAND ROVER INTERLOMAS JAGUAR LAND ROVER PUEBLA JAGUAR LAND ROVER CULIACÁN Total Registros Total Encuestados 6 7 7 8 5 0 5 2 2 42 2 2 4 3 0 0 2 1 0 14 Servicio Porcentaje % 33% 29% 57% 38% 0% 0% 40% 50% 0% 33% JAGUAR LAND ROVER GUADALAJARA JAGUAR LAND ROVER LEÓN JAGUAR LAND ROVER CEDROS JAGUAR LAND ROVER MASARYK (VALLE) JAGUAR LAND ROVER MONTERREY JAGUAR LAND ROVER PEDREGAL JAGUAR LAND ROVER MÉRIDA JAGUAR LAND ROVER PUEBLA JAGUAR LAND ROVER CULIACÁN JAGUAR LAND ROVER INTERLOMAS SSI JLR SSI Nacional SSI Nacional Promedio 12 meses Nacional JLR 100% ene-14 90% 91% 91% 95% 89% 90% 91% 91% 95% 93% 90% 94% 87% 91% 89% 89% 91% 93% 90% 94% 91% 87% 89% 91% 89% JAGUAR LAND ROVER88% INTERLOMAS MONTERREY JAGUAR LAND ROVER LEÓNJAGUAR LAND ROVER92% JAGUAR LAND ROVER96% GUADALAJARA JAGUAR LAND ROVER INTERLOMASJAGUAR LAND ROVER 100% PUEBLA JAGUAR LAND ROVER MASARYKNACIONAL JAGUAR LAND ROVER CULIACÁN 0% JAGUAR LAND ROVER PEDREGAL 0% JAGUAR LAND ROVER MÉRIDA 0% 0% 92% 92% may-14 CSI Nacional 0-Jan-00 0-Jan-00 90% 90% 90% 0-Jan-00 0-Jan-00 0-Jan-00 0-Jan-00 0-Jan-00 0-Jan-00 0-Jan-00 0-Jan-00 0-Jan-00 0-Jan-00 0-Jan-00 jun-14 jul-14 ago-14 Sep-14 Oct-14 Nov-14 Dic-14 88% 90% 89% 89% 87% 88% 20% 89% 79% 30% 40% abr-14 may-14 jun-14 jul-14 ago-14 sep-14 oct-14 nov-14 dic 70% 80% 90% 100% 90% 96% 95% 95% 94% 89% 89% 87% 86% 83% JAGUAR LAND ROVER CEDROS mar-14 60% 100% JAGUAR LAND ROVER CULIACAN 0% feb-14 50% CSI JLR Dealer CSI JAGUAR JAGUAR LAND ROVER CEDROS 83% JAGUAR LAND ROVER PEDREGALNACIONAL 86% JAGUAR LAND ROVER CULIACAN 87% JAGUAR LAND ROVER INTERLOMAS JAGUAR LAND ROVER MÉRIDA 89% JAGUAR LAND ROVER PUEBLA JAGUAR LAND ROVER GUADALAJARA 89% JAGUAR LAND ROVER JAGUAR LAND ROVER MONTERREY 94%LEÓN JAGUAR LAND LAND ROVER MASARYK (VALLE) 95% JAGUAR ROVER MASARYK (VALLE) JAGUAR LAND ROVER LEÓN 95% JAGUAR LAND ROVER MONTERREY JAGUAR LAND ROVER PUEBLA 96% JAGUAR LAND INTERLOMAS ROVER GUADALAJARA JAGUAR LAND ROVER 100% JAGUAR LAND ROVER90% MÉRIDA NACIONAL JAGUAR LAND ROVER PEDREGAL 10% ene-14 91% 88% YTD CSI Nacional 89% 10% 89% 96% 92% YTD 0% Front Face Bussines S.A. de C.V. Obje vo 20% abr-14 Obje vo ene-14 100% feb-14 mar-14 90% abr-14 80% may-14 jun-14 70% jul-14 60% ago-14 sep-14 50% oct-14 40% nov-14 dic30% YTD mar-14 100% JAGUAR LAND ROVER MONTERREYJAGUAR LAND ROVER91% LEÓN 0% feb-14 89% JAGUAR LAND ROVER PEDREGAL 0% JAGUAR LAND ROVER PUEBLAJAGUAR LAND ROVER CULIACÁN 0% MASARYK JAGUAR LAND ROVER GUADALAJARAJAGUAR LAND ROVER79% 10% ene-14 SSI JAGUAR Obje vo 89% feb-14 90% mar-14 80% abr-14 may-14 70% jun-14 60% jul-14 ago-14 50% Sep-14 40% Oct-14 30% Nov-14 Dic-14 20% YTD Dealer 0% NACIONAL JAGUAR LAND ROVER MÉRIDA 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Total Registro Total Encuestados 78 14 40 25 60 33 41 16 15 5 327 29 2 15 11 19 13 14 7 6 2 118 Porcentaje % 37% 14% 38% 44% 32% 39% 34% 44% 40% 40% 36%
