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Troubleshooting If the device or the digitalization should stop working properly, first check whether you are able to correct the problem yourself. If you are not, contact the customer service department (see the "Customer Service" chapter). Use As Playback Device For Cassettes Problem Possible cause/solution When using batteries: • Are batteries inserted (correctly) in the device? You require two 1.5 V batteries, AA type. Pay attention to the correct polarity (+/–). A cassette is inserted in the device, but the device does not play the cassette when I press the PLAY button. When using the USB cable: • Is the device connected correctly to the computer? • The USB port may be broken or not delivering sufficient power to run the device. Insert batteries into the device. • The cassette is at the end. Open the cassette compartment and turn the cassette over. • Is the cassette tape torn? Use As Converting Device Problem Possible cause/solution Why do I need the "Lame MP3 encoder" and where do I get it from? You need the "Lame MP3 encoder" to save a recorded title as an MP3 file. Before you first save a title as an MP3 file, you must first download this once from http://wiki.audacityteam.org/ index.php?title=Lame_Installation#Mac_Instructions and extract it (see "Downloading 'Lame MP3 encoder'" chapter). No tone curve is shown on the Recorded Waveform Display during the recording. • Is the volume on the device switched on? • Is the device connected correctly to the computer? The sound quality of the recorded title is not good. • The quality of the recording depends on the quality of the cassette recording. Is the quality of the original title acceptable? • Turn the volume down during the recording. 27