Download Attendant Console User Guide

CHAPTER 1
A bo ut A tte n dan t Co n so l e
A B O U T A TTE N DA N T CO NS O L E
TalkSwitch Attendant Console is an application add-on to the TalkSwitch
system. It allows you to monitor telephone lines, VoIP lines and extensions,
and to perform call handling. Call handling includes putting calls on hold,
and transferring, parking and redirecting calls. With Attendant Console you
can also page users, call users, and chat with users through text messaging.
Attendant Console includes two components:
•
Attendant Console Communications Manager connects Attendant Console
to the TalkSwitch system. Only one instance of Attendant Console
Communications Manager is required per system.
•
Attendant Console Client allows you to monitor telephone lines, VoIP
lines and extensions, and to perform call handling. Up to 64 instances of
Attendant Console Client can be customized and used per system. The
figure below shows the main TalkSwitch Attendant Client window.
ATTENDANT CONSOLE USER GUIDE
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