Download Forum Phone 320 User Guide

Forum Phone 320 User Guide
Table of Contents
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
25.1
25.2
Answering a Call.............................................................................................3
Making a Call .................................................................................................3
To make a call from the Extension List............................................................7
Putting a Call on Hold.....................................................................................7
To toggle between held calls...........................................................................8
Held Call List..................................................................................................8
Abandoning a call on Hold ..............................................................................9
Transferring a Call..........................................................................................9
Parking a Call.................................................................................................9
To retrieve the call from another Forum Phone 320.......................................10
Paging..........................................................................................................10
To Pick Up a Call Ringing at another Extension ............................................11
Conference Calls ..........................................................................................12
To Divert Incoming Calls ..............................................................................13
Do Not Disturb (DND)...................................................................................16
List of Calls ..................................................................................................17
Call Back......................................................................................................19
Intrusion......................................................................................................19
Day / Night Changeover...............................................................................20
Roaming PIN................................................................................................21
Programming the Personal Address Book......................................................22
Programming the Common Address Book.....................................................24
Door Phone ..................................................................................................26
Dialling Code Table.......................................................................................27
Forum Phone 320 Programming Guide..........................................................29
General........................................................................................................29
Phone Settings.............................................................................................30
2
Doc Ref: DM-869 Rev: 1
Simply using the context sensitive navigation keys and following the prompts shown
on the display can access most of the features of the Forum Phone 320. This section of
the guide howeve r provides more detailed instructions on how to operate the System
Phone.
Throughout this and the following sections, the function of the left and right navigation
keys will be shown in brackets, e.g. <Menus>.
Note: At installation, extension 11 is set as the default administration phone.
1
Answering a Call
Incoming calls to the Forum Phone 320 are indicated in several ways − The tone caller sounds
− The LED flashes on a Line or Extension key
− The LED alongside the SPEAKER key flashes
− The incoming call is shown on the display
E x t n
1 1
C a l l i n g
O p t i
o n s
A n s w e r
á â
L i n e
1
C a l l i n g
O p t i
2
o n s
A n s w e r
á â
Internal Call: The call can be answered by
pressing the <Answer> or SPEAKER keys
or by lifting the handset.
External Call: The call can be answered by
pressing the <Answer> or SPEAKER keys
or by lifting the handset.
Making a Call
As well as normal dialling, i.e. entering digits once the line has been selected, the
Forum Phone 320 allows the digits to be pre-dialled before the line is accessed.
This allows the user to check the number before going off-hook by lifting the
handset or pressing the Dial or SPEAKER keys.
To make an internal call (extension to extension/group) from the Forum
Phone 320
1 1 : 2 5
S a t
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
I n t e r n a l
O p t i
o n s
P h o n e
á â
D i a l
l
B k
i n g
C a n c e l
á â
3
With the telephone idle, to make an
internal call, lift the handset or press the
SPEAKER key.
Internal dial tone will be heard and the
display will show Internal Dialling.
Dial the extension/group number
required, e.g. 18.
Note : If Direct Line Selection is
enabled for the extension, external dial
tone will be heard when the extension
goes off-hook, by pressing Hold you will
hear internal dial tone.
Doc Ref: DM-869 Rev: 1
E x t n
1 8
R i n g i n g
O p t i o n s
C a n c e l
á â
The call can be ended at any time by:
E x t n
1 8
0 0 : 0 1 : 1 9
O p t i o n s
The display shows the name/number of the
extension/group being called and the status
of the call, i.e. Ringing. This will change
briefly to Connected when the called party
answers, after which a call timer will be
shown.
E n d c a l
á â
l
•
Pressing the <Endcall>
•
Replacing the handset or pressing the
SPEAKER key to clear the call
completely
To make an internal call using the programmable function keys
If the extension to be called has been programmed under one of the 16 function
keys, it can be called directly by pressing this key. The handsfree function will be
switched on and the display will show the status of the call. The call can be ended
at any time by replacing the handset or pressing the Speaker or <Endcall> key.
To make an external call from the Forum Phone 320
1 1 : 2 5
S a t
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
I n t e r n a l
O p t i
o n s
P h o n e
á â
d i a l
B k
i n g
Internal dial tone will be heard and the
display will show Internal Dialling.
•
Dial 9 or select a line using the preprogrammed keys
•
Dial the number – the digits will
appear on the display as they are
dialled
C a n c e l
á â
E x t e r n a l
d i a l
O p t i
á â
o n s
l
With the telephone idle, lift the handset or
press the SPEAKER key.
l
i n g
0 1 6 6 9
C a n c e l
To make a call using a Speed Dial key
If one of the function keys has been programmed as a Speed Dial key, pressing
this key will automatically seize the line, switch on handsfree and dial the
programmed number. The display will show the status of the call. The call can be
ended at any time by replacing the handset or pressing the Speaker or
<Endcall> key.
To make an external call using a Line key
If one of the function keys has been programmed as a Line key, pressing this key
will automatically seize the line and switch on the handsfree facility. The required
number can be dialled and the display will show the status of the call. The call can
be ended at any time by replacing the handset or pressing the Speaker or
<Endcall> key.
4
Doc Ref: DM-869 Rev: 1
To make a call using Last Number Redial
The Forum Phone 320 can store details of up to the last ten external numbers
dialled from the extension. Using the Redial Last Number feature allows the
user to select a number from the list to redial.
1 1 : 2 5
F r i
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
R e d i a l
á â
To redial a number •
Press the ↑ key once, <Redial>
appears on the display
•
Press the <Redial>key
A list of up to the last 10 external numbers
dialled appears on the display, starting with
the last number dialled.
0
0
0
S e
1
2
3
l
.
.
.
e
0
6
6
c
8 7 9 9 5
0 9 3 3 3
9 6 6 7 7
t
↑
6 2 1
2 4 3
7 1 3
↓
•
E x i
t
•
Move the cursor with the ↑ ↓ keys until
it is alongside the number to be
redialled
Press the <Select> key twice or lift
the handset to dial entry
Note : The <Redial> key will only appear if
at least one external call has been made
from the extension.
To make a call using the REDIAL key
If one of the programmable keys on the Forum Phone 320 is configured as a
REDIAL key, a call can be redialled as follows •
•
•
Press Redial while the Forum Phone 320 is idle, the redial list will be
shown on the display
Use the ↑ ↓ keys to select the required number
Press the Redial key again or lift the handset, the system will
automatically select a line and redial the number
Pressing the Redial key with the handset off-hook or the handsfree mode
activated automatically selects a line and redials the last number.
To redial the last number using the keypad
If the Forum Phone 320 does not have a REDIAL key programmed, Redial Last
Number can be activated by lifting the handset and dialling *5. The system will
automatically access an external line and redial the last external number.
To make a call using numbers from the Phone Book
The Forum Phone 320 has access to three Address Books and by using the
Phone Book feature can make a call to any of the numbers stored in these lists.
Personal Address Book: Contains the numbers entered by the user either at
their own extension using the Forum Phone 320 or through Browser Based User
Programming. These numbers are only accessible from the extension at which
they were entered. For details of how to create, modify and delete entries please
refer to Section 4.1.16.
5
Doc Ref: DM-869 Rev: 1
Common Address Book: Contains numbers common to all extensions on the
system. The numbers are programmed by the system administrator through
Browser Based Programming System Settings, System Maintenance programming
mode or the administration Forum Phone 320 (Extension 11). These entries are
accessible from any of the extensions connected to the system.
Extension List: Gives access to the numbering plan for internal
extensions/groups.
To enter into <Phone Book>
1 1 : 2 5
F r i
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
P h o n e
á â
P e r s o n a l
A d d r
Press the <Phone Book> key to
enter
•
Use the áâ keys to scroll
through the list
Press the <Select>key for the
required option
B k
B o o k
C o mm o n
A d d r e s s
E x t e n s i o n
L i s t
á â
S e l e c t
•
B o o k
E x i
•
t
PHONE BOOK Key: The Phone Book function may be stored under a
programmable key giving one touch access to the Phone Book feature.
To make a call from the Personal or Common Address Books
S e
A
D
S e
a
N
A
l
r
D
V
e
c h : _
R E W
E
M
c t
To search for an entry B a c k
á â
•
•
•
S e
H
P
S e
a
A
A
l
r
R
U
e
c h : H _
R Y
J O N E S
L
D
á â
c t
B a c k
E x t e r n a l
D i a l l i n g
6 9 6 6 7 7 7 1 3
O p t i o n s
á â
C a n c e l
Enter the letters of the name
All the entry names starting with
these character will be displayed
Use the áâ keys to scroll through
the list
For example, to search for ‘Harry Jones' •
Enter character H by pressing digit
4 twice
•
To call the entry, press the
<Select> key
A line will be seized automatically and the
call established.
The call can be cleared at any time by
pressing the <Cancel> key.
J O H N
S M I T H
R i n g i n g
O p t i o n s
C a n c e l
á â
6
Doc Ref: DM-869 Rev: 1
3
To make a call from the Extension List
M
G
E
S e
I
A
x
l
C
R
t
e
H A E L
Y
n
1 3
c t
When the Extension List is selected, a list of
available extensions will be displayed.
B a c k
á â
To call an extension •
Use the ↑ ↓ keys to scroll through the list
•
To call the entry, press the <Select>
key
M I C H A E L
R i n g i n g
O p t i
4
o n s
Any names assigned to the extensions will be
shown.
C a n c e l
á â
Putting a Call on Hold
The system will make an internal call to the
selected extension.
•
Press the <Cancel> key to
clear call
To put a call on hold -
I n t e r n a l
E x t n
1 6
O p t i o n s
D i a l
l
i n g
_
o n
H o l d
á â
U n H o l d
While on a call •
Press the HOLD key
•
The LED of the HOLD key will light up.
The call has been put in exclusive hold, i.e. it can
only be retrieved from the extension that held it.
Internal dial tone will be heard.
If the held call is an external call, the LED
associated with that line will be flashing at your
extension.
Pressing the <Options> key while holding a call
enables the following features to be accessed −
Retrieve Held Call
−
Phone Book
−
Call Pick Up
−
Internal Paging
−
Cancel
−
Redial Last Number
Held calls can be retrieved by •
Pressing the HOLD key
If there is more than one held call, the
first call held will be retrieved.
R
P
C
S e
e
h
a
l
t
o
l
e
r i e v e
H e l d
n e
B o o k
l
P i c k
U p
á â
c t
C a l
l
E x i
t
Alternatively, selecting the Retrieve
Held Call option or pressing the
<UnHold> key (as shown above)
gives access to the held call list from
which the call to be retrieved can be
selected.
The held call can also be retrieved by •
Pressing the LINE key on which
the call is being held (the LED will
be flashing)
7
Doc Ref: DM-869 Rev: 1
5
To toggle between held calls
E
0
E
O
x
0
x
p
t
:
t
t
n
1 8
0 0 : 5 2
n
1 6
o n
H o l d
á â
i o n s
E n d c a l
•
•
l
Place existing call on hold
Make a second call, e.g. an internal
call to extension 18
Once connected, this call can also be put into
hold by pressing the HOLD key.
Internal dial tone is heard and the display
shows that there are two calls on hold.
TO TOGGLE BETWEEN HELD CALLS I n t e r n a l
2
C a l l s
O p t i o n s
6
D i a l
l
Press the HOLD key to return
to the first call held
To replace the first call in hold
and return to the second call,
press the HOLD key twice. This
operation can be repeated to
toggle between the calls
•
i n g
_
o n
H o l d
á â
U n H o l d
•
Held Call List
H e
E
E
S e
l
x
x
l
d
C a l l
L i s t
t n
1 6
t n
1 8
á â
e c t
When more than one call is on hold, pressing
the <UnHold> key displays a list of held
calls.
E x i
t
•
•
8
Use the ↑ ↓ keys to toggle between the
held calls
With the cursor alongside the call to
be accessed, press the <Select> key
to speak to that caller.
Doc Ref: DM-869 Rev: 1
7
Abandoning a call on Hold
If the telephone returns to idle when there is a call on hold, the held call will ring the
extension as indicated below.
The display will show Returning From Hold.
E x t n
1 6
R e t u r n i n g
O p t i o n s
8
F r o m
H o l d
A n s w e r
á â
Transferring a Call
E
0
L
O
x
0
i
p
t
:
n
t
n
1 8
0 0 : 5 2
e
1
o n
H o l d
á â
i o n s
E n d c a l
L i n e
1
P a s s e d
t o
M e n u s
E x t n
To transfer a call •
Place the existing call on hold
•
Dial the extension to receive the
transferred call, e.g. extension 18
l
1 8
P h o n e
á â
The call can be answered by pressing the
<Answer> key, lifting the handset or pressing
the SPEAKER key.
B k
For an Unannounced transfer •
Upon hearing ringing tone, replace handset
•
The held call will start ringing extension 18
For an Announced transfer •
Wait for the extension to answer
•
Announce the transfer
•
Replace handset
•
The held call is now transferred
TRANSFER Key: If the Forum Phone 320 has a TRANSFER key, pressing this key
instead of replacing the handset can transfer the call.
9
Parking a Call
A call can be parked and retrieved at another extension.
E
P
P
S e
n
h
a
l
d
C u r r e
o n e
B o o
r k
C u r r
á
e c t
E X T N
1 6
P a r k e d
O n
O p t i o n s
n t
C a l l
k
e n t
C a l l
â
E x i
L i n e
9
The call is now parked and can be
retrieved from any other telephone
connected to the system.
3
N e w C a l
á â
t
To park the current call •
Press the <Options> key
•
Select Park Current Call
l
Doc Ref: DM-869 Rev: 1
10
To retrieve the call from another Forum Phone 320
1 1 : 2 5
S a t
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
S e l e c t
U n P a r k
á â
P a r k e d
C a l
E x t n
1 6
l
•
L i s
•
•
t
Press â key once, the<Unpark>
option will appear at the bottom-right
of the display
Press the <UnPark> key, the display
will indicate the list of calls currently
parked
Use the ↑ ↓ keys to scroll through the
list and press the <Select> key to
retrieve the call
C a n c e l
↑ ↓
PARK Key: If the Forum Phone 320 has a PARK key programmed, calls can be
parked and unparked by pressing the key. The LED will light up to indicate that
there is a call parked at the user’s extension.
To retrieve the call from any other telephone, (e.g. analogue/S-Bus), dial *75
followed by the number of the extension that parked the call.
Call Park Time-out: To prevent calls being abandoned or lost in the PARK state,
there is a programmable timer that sets the maximum time a call can be parked
on the system. By default this is set at 180 seconds.
E x t n
1 6
R e t u r n i n g
O p t i o n s
11
F r o m
If the Call Park Timer expires before the
call is retrieved, the parked call will ring
back the extension that parked it.
P a r k
A n s w e r
↑ ↓
•
Press the <Answer> key or lift the
handset to answer the call
Paging
1 1 : 2 5
F r i
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
á â
P h o n e
B k
1 1 : 2 5
F r i
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
P a g i n g
á â
•
Press the â key twice. The right key will
change from <Phone Book> to
<Paging>
•
Press the <Paging> key
The three paging options are displayed.
•
A
P
S
S e
l l
D e v i c e s
A
P o r t
y s t e m
P h o n e s
á â
l e c t
E x i
A
E
E
S e
l
x
x
l
E x i
l
S y s t e m
t n
1 1
t n
1 2
e c t
↑ ↓
To broadcast a page -
t
•
Use the áâ keys to scroll to the
required option
Press the <Select> key
P h o n e s
10
t
Doc Ref: DM-869 Rev: 1
L i
f t
If All Devices or a PA Port is selected,
the display opposite will not appear.
H a n d s e t
E x i
t
E n d c a l
l
If page Forum Phone 320s is selected,
there is an option to page all Forum Phone
320s or just a specific extension.
A l l
D e v i c e s
B e i n g
P a g e d
O p t i o n s
á â
PAGE Key: If the Forum Phone 320 has a PAGE key programmed, pressing this
key once will take the display directly to the paging options screen.
Pressing the PAGE key twice in quick succession also enables/disables the
Receive Page Calls feature. The LED on the PAGE key will indicate whether this
feature is enabled or not.
- LED ON: The phone will not receive page calls
- LED OFF: The phone can be paged by other extensions
Answering Page calls
E x t n
1 5
P a g i n g
O p t i o n s
A n s w e r
á â
E x t n
1 5
0 0 : 0 0 : 1 4
O p t i o n s
12
If the Forum Phone 320 is being paged by
another extension, e.g. extension 15, the
Page can be answered by •
Pressing the <Answer> key
The Forum Phone 320 will be connected to
extension 15 in handsfree mode.
E n d c a l
á â
l
To Pick Up a Call Ringing at another Extension
1 1 : 2 5
F r i
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
Press the â key once
M e n u s
The right key will change from <Phone
Book> to <Pick Up>.
á â
P h o n e
B k
1 1 : 2 5
F r i
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
E x t n
S e l e c t
P i c k
á â
U p
2 1
•
The extension being called will be shown
on the display.
•
E x i
á â
t
Press the <Select> key to pick up
the call
Note : If more than one incoming call
is ringing, a list of ringing extensions
will be shown on the display.
•
11
Press the <Pick Up> key
Use the áâ keys to select the
extension from which the call is
to be picked up
Doc Ref: DM-869 Rev: 1
PICK-UP Key: If the Forum Phone 320 has a Pick-Up key programmed, a call
can be picked up by pressing this key. If more than one extension is ringing, the
list of ringing extensions will appear on the display.
13
Conference Calls
A conference is a call in which there are three parties connected together at the
same time. A Forum Phone 320 can hold a conference with
- Two internal extensions
- Two external lines
- One internal extension and one external line.
To initiate a conference call while on an
external or internal call -
E x t n
1 2
0 0 : 3 3
O p t i o n s
á â
E n d c a l
I n t e r n a l
D i a l
l
i n g
l
_
E x t n
1 2
O p t i o n s
O n
H o l d
á â
C a n c e l
E
0
E
O
O n
H o l d
E n d C a l
↑ ↓
x
0
x
p
t
:
t
t
n
1 3
1 5
n
1 2
i o n s
E x t n
E x t n
1 3
1 2
O p t i o n s
Place the call on hold by pressing the
HOLD key
•
Dial the number to initiate the second
call, e.g. internal extension 13
•
When connected to the second party,
press the <Options>key
•
Use the áâ keys to scroll and select the
Conference option
All parties are now in conference
l
C o n f e r
C o n f e r
↑ ↓
•
U n C o n f e r
•
To end a conference call
E x t n
E x t n
1 3
1 2
O p t i o n s
C o n f e r
C o n f e r
↑ ↓
U n C o n f e r
There are different ways to terminate the
conference call •
If either of the two parties involv ed in
the conference call clears down, the
conferencing extension will revert to a
two-party call with the remaining party
•
By replacing the handset, the second
party will be cleared, the conferencing
extension will ring and when
answered, a two-party call will be
established with the first party
•
Pressing the <UnConfer> key will put
the first call in hold and establish a
two-party call with the second
extension
Pressing the <Options> key displays the
following
−
End Conference Call (See
pressing the <UnConfer> key
above)
−
End Current Call which ends both
calls
12
Doc Ref: DM-869 Rev: 1
CONFERENCE Key: If the Forum Phone 320 has a CONFER key programmed Pressing the CONFER key will establish a conference between a held call and
the call in progress
While the conference is in progress, the LED of the CONFER key will be lit
Pressing the CONFER key while the LED is lit will terminate the conference
and establish a two-party call with the second party while putting the first call
into Hold
•
•
•
14
To Divert Incoming Calls
Incoming calls to a Forum Phone 320 can be diverted at various stages in the call
and to various destinations as shown below Type Of Divert
Destinations
- Divert to an Extension
- Divert to Voice Mail
- Divert to External Number
(Not available for Divert On Busy)
- Divert to an Entry in the
Common/Personal Address Book.
(Not available for Divert On Busy).
If there are no entries in the
Address Books, these options will
not be displayed.
Divert All Calls
Divert On Busy
Divert On No Answer
Divert all Calls
Pressing the DIVERT key on the Forum Phone 320 automatically selects Divert
All Calls. The options for diverting the calls are shown on the display.
D i
V
E
S e
v
o
x
l
e
i
t
e
r
c
e
c
t
A l l
C a l l s
e ma i l
n s i o n
l i s t
á â
t
B a c k
Use the áâ keys to scroll through the
options and when the cursor is alongside
the required option, press
key
the
<Select>
Divert to another extension
D i
E
E
S e
v
x
x
l
e
t
t
e
r t
A l l
C a l
n
1 1
n
1 2
á â
c t
•
l s
B a c k
The list of internal extensions will appear
on the display.
•
•
1
E
D
M
1
x
i
e
:
t
v
n
2
e
e
u
5
F r i
0 7 / 1 2 / 0 1
n s i o n
1 5
r t - > E x t n
1 6
á â
s
P h o n e
B k
Select Extension List from options
Use the áâ keys to scroll to the
extension that is to receive the
diverted call
Press the <Select> key
When the phone is idle, the third line of
the display will show the extension to
which calls are being diverted.
All calls will now be diverted to the
selected extension.
Note : The LED of the DIVERT key will be
lit.
To remove the divert •
Press the DIVERT key once - the
LED will be extinguished
13
Doc Ref: DM-869 Rev: 1
To divert to Voice Mail
•
1
E
D
M
1
x
i
e
:
t
v
n
2
e
e
u
5
F r i
0 7 / 1 2 / 0 1
n s i o n
1 5
r t - > V o i c e
M a i l
á â
s
P h o n e
B k
Select Voice Mail from the options
The Forum Phone 320 will show that
call diversion is set to Voice Mail.
All calls will be diverted to the voice
mailbox.
Note : The LED of the DIVERT key will
be lit.
To remove the divert •
Press the DIVERT key once - the
LED will be extinguished
To divert to the Common or Personal Address Books
•
S e a r c h : S
S t e v e n
S e l e c t
•
B a c k
á â
•
•
•
1
E
D
M
1
x
i
e
:
t
v
n
2
e
e
u
5
F r i
0 7 / 1 2 / 0 1
n s i o n
1 5
r t - > S t e v e n
á â
s
P h o n e
B k
•
Select the Common or Personal
Address Book option
The Search command will appear on
the display
Enter the letters of the name to be
found
The display will show all entries
beginning with those letters
Scroll through the entries using the
áâ keys
Press <Select> when the curser is
pointing to the required entry
When the phone is idle, the third line of the
display will show the entry to which calls are
diverted.
Note: The LED of the DIVERT key will be
lit.
To remove the divert -
•
14
Press the DIVERT key once - the LED
will be extinguished
Doc Ref: DM-869 Rev: 1
To divert to an External Number
E n t e r
8 1 6 _
E x t e r n a l
A c c e p t
•
N o .
•
B a c k
á â
•
Select External Number from the
options
Enter the number to which calls are
to be diverted
Press the <Accept> key
Note: If a diversion to an External
Number has previously been set, this
number will appear on the display.
When the phone is idle, the third line of
the display will show the number to which
calls are diverted.
1
E
D
M
1
x
i
e
:
t
v
n
2
e
e
u
5
F r i
0 7 / 1 2 / 0 1
n s i o n
1 5
r t - > 8 1 6 0 0 0 0
á â
s
P h o n e
B k
Note: The LED of the DIVERT key will be
lit.
To remove the divert •
Press the DIVERT key once - the
LED will be extinguished
Divert No Answer
D
D
D
S e
i
i
i
l
v
v
v
e
e
e
e
c
r t
r t
r t
t
A l l
C a l l s
N o
A n s w e r
O n
B u s y
á â
E x i
t
To set Divert No Answer •
Press the <Menu> key when the
Forum Phone 320 is idle
•
Select Call Diversion
•
Use the áâ keys to scroll through the
options
•
Press the <Select> key when the
Divert No Answer option is reached
The current setting will be ticked.
D i
E
D
S e
D i
E
P
S e
v
n
i
l
v
x
e
l
e
a
s
e
e
t
r
e
r
b
a
c
r
e
s
c
t
N o
A n s w e r
l e d
√
b l e d
á â
t
B a c k
t
N o
A n s w e r
n s i o n
l i s t
o n a l
A d d r
B o o k
á â
t
B a c k
By default Divert No Answer is disabled.
To enable §
Use the á key to move the cursor
§
Press the <Select>key to enable
§
Use the áâ keys to select the
destination option
§
Press the <Select> key to set
Divert No Answer allows calls to be
diverted to
- Another extension
- Voicemail
- An entry in the Personal Address Book
- An entry in the Common Address Book
- An External Number
Note: If there are no entries in the Address
Books, these options will not be displayed.
For details of selecting Address Book entries
and entering External Numbers, see Divert
All Calls section above.
Divert No Answer is now set. Any internal
or external calls ringing the extension that
are not answered within a pre-defined time
will be diverted to the selected number.
To cancel the diversion •
Select the Divert No Answer option
•
Select the Disabled setting
15
Doc Ref: DM-869 Rev: 1
Divert On Busy
D
D
D
S e
i
i
i
l
v
v
v
e
e
e
e
c
r t
r t
r t
t
A l l
C a l l s
N o
A n s w e r
O n
B u s y
á â
E x i
D i
E
D
S e
v
n
i
l
e
a
s
e
r
b
a
c
t
O n
B u s y
l e d
√
b l e d
á â
t
t
B a c k
To set Divert On Busy •
Press the <Menu> key when the
Forum Phone 320 is idle
•
Select Call Diversion
•
Use the áâ keys to scroll through
the options
•
Press the <Select> key when the
Divert On Busy option is reached
The current setting will be ticked.
By default Divert On Busy is disabled.
To enable •
Use the á key to move the cursor
•
Press the <Select> key to enable
•
Use the áâ keys to select the
destination option
•
Press the <Select> key to set
Divert On Busy allows calls to be
diverted to - Another extension
- Voicemail
D i
E
P
S e
v
x
e
l
e
t
r
e
r
e
s
c
t
O n
B u s y
n s i o n
l i s t
o n a l
A d d r
B o o k
á â
t
B a c k
Divert On Busy is now set. Any internal
or external calls arriving at the extension
while it is busy on another call will be
diverted to the selected number.
To cancel the diversion •
Select the Divert On Busy option
•
Select the Disabled setting
15
Do Not Disturb (DND)
When DND is set, all calls arriving at the Forum Phone 320 will receive Busy tone.
The exceptions to this are calls from extensions that have DND Override set in
system programming.
1
E
D
M
1 : 2 5
F r i
0 7 / 1 2 / 0 2
x t e n s i o n
1 5
o
N o t
D i s t u r b
á â
e n u s
P h o n e
B k
16
To set DND •
Press the DND key. The LED on
the key will be lit and the display
will show DND set
To clear DND •
Press the DND key. The LED on
the key will be extinguished and
DND will be cleared
Doc Ref: DM-869 Rev: 1
16
List of Calls
The system maintains a list of the last 10 missed calls, 10 dialled calls and 10
received calls, for each extension equipped with a Forum Phone 320. If more than
10 calls are missed, dialled or received, the earliest entry for each will be
overwritten.
To view and dial a new Missed Call entry
1
E
M
M
1
x
i
e
:
t
s
n
2
e
s
u
5
F r i
0 7 / 1 2 / 0 2
n s i o n
1 5
e d
C a l l s
=
0 1
á â
s
P h o n e
B k
Following an unanswered incoming call, the
LED of the MESSAGE key will flash to show
missed calls and the number of calls missed
will be shown on the display.
Pressing the MESSAGE key will display the
Missed Calls list.
Note: If the voice module is fitted and there
are any unread Voice Mail messages,
pressing the MESSAGE key when the LED is
flashing will access the Mailbox option
instead of the Missed Calls list.
If the telephone number of a missed call
matches an entry in the Personal or
Common Address Book, then the name of
the entry will be shown instead of the
number.
If the unanswered incoming call does not
present a number to the network, the entry
in the list will show the text Unknown.
Note : It is not possible to dial this type of
entry.
•
•
M i
0
0
S e
s
1
2
l
s
.
.
e
e
6
J
c
d
C a l l
L i s t
9 6 6 7 7 7 1 3
o h n
W
t
E x i
↑ ↓
C
T
S
S e
a
i
a
l
l
m
v
e
l
e
o f
e
c t
C a l
t
l
B a c k
↑ ↓
Use the ↑ ↓ keys to scroll to the
required entry
Press the <Select> key to view
When a Missed Call is selected, the
following options are available
- Call the number
- View the time of the call
- Save the number into the Personal
Address Book
- Delete the entry from the list
Selecting Call will automatically access an
external line and make a call to the selected
number.
Selecting Time of Call will display the time
and date that the call was received.
E x t e r n a l
D i a l l i n g
6 9 6 6 7 7 7 1 3
S e l e c t
↑ ↓
B a c k
6 9 6 6 7 7 7 1 3
M i s s e d
a t
1 8 : 4 2
O n
We d
1 8 / 1 2 / 0 2
17
B a c k
Selecting the Save option will prompt for a
name to identify the selected number.
•
•
Use the keypad to enter the name
Press the <Accept> key
The name will be associated with the calling
number and stored in the Personal Address
Book.
•
Press the <Back> key to return to
the menu
Doc Ref: DM-869 Rev: 1
E n t e r
_
N a me
A c c e p t
B a c k
6 9 6 6 7 7 7 1 3
S t o r e d
i n
P e r s o n a l
A d d r
M i s s e d
C a l l
0 1 . J o h n
W
S e l e c t
B o o k
B a c k
Selecting the Delete option will
automatically delete the entry and
return the user to the Missed Call List
menu.
Note: If there are no more entries, the
display will show No Entries Found.
L i s t
E x i
↑ ↓
t
To view the Missed Calls list when the message LED is not flashing
1 1 : 2 5
F r i
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
P h o n e
á â
B k
a
h
i
l
i
o
s
e
l b o x
S e t t i n g s
n e
S e t t i n g s
t
o f
C a l l s
á â
c t
E x i
t
M
D
R
S e
i
i
e
l
S
a
c
e
s
l
e
c
t
l l s
a l l s
C a l l s
â
E x i
no new missed calls
•
M
P
L
S e
e d
C a
l e d
C
i v e d
á
t
To enter the Missed Calls list when the
Message LED is not flashing, i.e. there are
-
Press the <Menus> key
•
Use the ↑ ↓ keys to move to the List
of Calls option
•
Press the <Select> key
•
Use the ↑ ↓ keys to move to the
Missed Calls option
Press the <Select> key
•
The list of the last ten unanswered calls will
be displayed.
N o
E n t r i e s
F o u n d
B a c k
The calls can then be selected for calling,
saving or deleting as detailed above.
Note: If there are no missed calls, the
display will show No Entries Found.
The Dialled and Received Calls Lists are accessed from the Calls List menu
and the entries can be called, saved or deleted in the same way as missed calls.
18
Doc Ref: DM-869 Rev: 1
17
Call Back
When a called extension is busy, a call back can be set so that when the called
extension becomes free, the system will first ring the extension that set the call
back and when that extension answers, the system will ring the called extension.
E x t n
B u s y
O p t i o n s
C
I
C
S e
a
n
a
l
n
t
l
e
To set a call back (e.g. on extension 12) -
1 2
c
r
l
c
C a n c e l
↑ ↓
e l
u d e
c a l
b a c k
á â
t
l
E x i
t
E x t n
1 2
C a l l b a c k
O p t i o n s
N e w C a l
á â
l
á â
•
Scroll down - when the cursor is
alongside Callback
Press the <Select> key
•
á â
The Forum Phone 320 will return to idle.
A n s w e r
When Extension 12 becomes free, the
extension that set the Callback will start to
C a n c e l
When the handset is lifted or the SPEAKER
key pressed, ringing tone will be heard and
Extension 12 will start to ring.
E x t n
1 2
R i n g i n g
S e l e c t
On receiving busy tone, press the
<Options> key
Success tone will be heard confirming that the
Callback feature has been set.
E x t n
1 2
C a l l b a c k
S e l e c t
•
ring.
CALLBACK Key: If the Forum Phone 320 has a CALLBACK key programmed,
pressing this key once while hearing busy tone while calling another extension will
set callback.
18
Intrusion
If when calling another extension busy tone is heard, a Forum Phone 320 user can
intrude on the busy extension. Alert tones will be given to indicate that another
extension is about to intrude. The ability for an extension to intrude has to be
enabled in system programming by the installer or system administrator.
E x t n
B u s y
To intrude on a busy extension -
1 2
O p t i o n s
•
When busy tone is heard, press the
<Options> key
•
•
Scroll down using the ↑ ↓ keys
With the cursor alongside Intrude
call press the <Select> key
•
The busy extension will receive Alert
tones
Pressing the <Intrude> key will
intrude on the call in progress
C a n c e l
↑ ↓
C
I
C
S e
a
n
a
l
n
t
l
e
c
r
l
c
e l
u d e
c a l
b a c k
á â
t
C
I
C
S e
a
n
a
l
n
t
l
e
c
r
l
c
e l
u d e
c a l
b a c k
á â
t
l
E x i
t
l
19
•
I n t r u d e
Doc Ref: DM-869 Rev: 1
INTRUDE Key: If the Forum Phone 320 has an INTRUDE key programmed,
pressing this key once while hearing busy tone while calling another extension will
let you intrude on the call.
19
Day / Night Changeover
The system can be programmed so that incoming calls ring different extensions or
groups of extensions at different times of the day, e.g. after hours, all calls ring a
night service extension. These changeovers will take place automatically but can
be overridden by an extension provided that extension has Operator
Functionality enabled in system programming. Normally only the system
administrator or reception extension would have this facility programmed.
Note: At installation, Extension 11 is automatically set as the default
administration phone and Operator Functionality will be enabled.
M
P
D
S e
a
h
a
l
i
o
y
e
l
n
/
c
b o x
S e t t i n g s
e
S e t t i n g s
n i g h t
C h a n g e o v e
á â
t
E x i t
D a
D
N
S e
y
a
i
l
/ N i g h t
y
R i n g i
g h t
R i n
á
e c t
C h a n g e o v e r
n g
√
g i n g
â
B a c k
When the Forum Phone 320 is idle •
Press the <Menus> key
•
Use the áâ keys to scroll through
the options
•
With the cursor alongside
Day/Night Changeover, press the
<Select> key
A list with the available ringing modes will
be shown with the current option ticked.
•
•
1
E
N
O
1
x
i
p
:
t
g
t
2
e
h
i
5
F r i
0 7 / 1 2 / 0 1
n s i o n
1 5
t
R i n g i n g
á â
o n s
P h o n e
B k
Use the áâ keys to scroll
Press the <Select> key to set the
ringing mode
•
Press the <Back> key to return to
menu
When the phone is idle, the current ringing
mode will be displayed.
Note : Day Ringing mode will not be
displayed.
Operator Functionality key
If a feature key has been programmed as a Call Filtering key, pressing this key
will toggle between the ringing modes. The LED on the key will be OFF when the
current mode is the default mode (i.e. Day Ringing), and will be ON when any of
the other ringing modes are set.
20
Doc Ref: DM-869 Rev: 1
20
Roaming PIN
Calls made from an extension are subject to the level of access that has been
assigned to the user of that extension. The level of access defines the types of call
the user is permitted to make, i.e. internal calls only, internal and external local
calls only etc. The Roaming PIN feature allows a user to enter a PIN code at
another extension where that telephone will take on the Roaming PIN profile for a
period of time. Individual extensions need to be enabled in system programming
to be able to accept a Roaming PIN. The system installer/administer will issue
Roaming PIN and user numbers.
1 1 : 2 5
F r i
0 7 / 1 2 / 0 1
E x t e n s i o n
1 5
M e n u s
á â
P h o n e
C
P
R
S e
a
h
o
l
l
o
a
e
l
D i v e r s i o n
n e
S e t t i n g s
m i n g
P i n
c t
↑ ↓
R o
E
D
S e
a
n
i
l
m
a
s
e
i
b
a
c
n g
P i n
l e d
√
b l e d
t
↑ ↓
R
U
P
A
o
s
i
c
a
e
n
c
When the cursor is alongside the
Roaming PIN option
Press the <Select> key
•
E x i
t
D e l e t e
1 1 : 2 5
F r i
0 7 / 1 2 / 0 1
E x t e n s i o n
1 5
( 1 0 )
á â
•
To log-in to Roaming PIN, e.g. as User 10 •
Use the ↑ ↓ keys to move the cursor
•
Press the <Select> key when the cursor
is alongside Enabled
•
Enter user number and Roaming PIN
code
•
Press the <Accept> key
B a c k
m i n g
P i n
r :
1 0
:
0 1 0 0
e p t
M e n u s
Press the <Menus> key
Use the ↑ ↓ keys to scroll through the
options
B k
B a c k
R o a m i n g
P i n
U s e r :
_ _
P i n :
_ _ _ _
•
•
P h o n e
B k
The Forum Phone 320 will return to idle and
the display will show the Roaming User
number.
Calls can now be made using the profile of User
10.
Note: The Roaming PIN user profile will
automatically become inactive after a predetermined time or the user can log-out by
entering the Roaming PIN menu and selecting
Disable.
21
Doc Ref: DM-869 Rev: 1
Unsuccessful log in to Roaming PIN
Each Roaming PIN user is allowed three attempts to enter the log-in information
correctly after which the user number will be disabled for one hour. During this
time the Roaming PIN will not be usable at any extension.
U s e r
T e mp o r a r i l y
D i s a b l e d
A s
L o g i n
A t t e mp t s
E x c e e d e d
B a c k
If the user tries to log-on, the display shows that
the user number is suspended.
•
Press the <Back> key to exit
ROAMING Key: If one of the function keys has been programmed as a
ROAMING key, pressing this key will initiate Roaming PIN log-in and the user will
be prompted to input a user number and PIN. While Roaming PIN is activated, the
LED on the key will be lit. Pressing the key while the LED is on will log the user out
of the Roaming PIN feature.
21
Programming the Personal Address Book
This feature allows up to 50 commonly used numbers to be stored in the Personal
Address Book for the Forum Phone 320. These numbers can be called directly
either by dialling a short code or by using the Phone book option on the Forum
Phone 320.
The numbers stored in the Personal Address Book are only accessible from the
extension at which they were programmed.
1 1 : 2 5
F r i
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
P e r s o n a l
C a l
P h o n e
á â
l
A d d r
B k
•
B o o k
D i v e r s i o n
P h o n e
S e l e c t
S e t t i n g s
e
o
e
l
w
d i
l e
e c
E n t r y
f y
E n t r y
t e
E n t r y
á â
t
t
B a c k
•
•
E n t e r
N a me
M i k e
M _
N e x t
•
D e l e t e
á â
•
•
22
Press the <Select> key to create
a new entry
Although not shown when programming,
the entries will be stored sequentially
using the codes *800 to *849 inclusive.
•
•
D e l e t e
á â
Press the <Select> key while
the cursor is pointing to the
Personal Address Book option
Personal Address Book Options will be
displayed.
•
E n t e r
N u mb e r
6 9 6 6 7 7 7 1 3
N e x t
-
To create a new entry E x i
á â
To Enter, Modify or Delete an Entry
N
M
D
S e
To Enter the Personal Address Book
•
Press the <Menus> key
Enter the telephone number
To correct any errors the áâ keys
can be used to move the cursor to
the right
The incorrect digit can then be
deleted using the <Delete > key
When the entry is correct, press
the <Next> key
Enter a name to identify the
number, eg for 'M' press digit 6
once for 'i' press digit 4 three
times etc
To correct any errors, the áâ
keys can be used to move the
cursor to the right. The incorrect
digit can then be deleted using
the <Delete > key
When the entry is correct, press
the <Next> key
Doc Ref: DM-869 Rev: 1
Advanced Options
Usually, it is only necessary to program the number and name for the Phonebook
entry
but the system also allows the user to select
−
The line group that the system will access when dialling the number
(External Option)
To enable or disable the system for sending the CLI (Call line
Identification) information to line when making the call (CLI Option)
To store the number under a function key, allowing one touch dialling from
that key (Function Option)
−
−
To enter the advanced options menu
D
C
O
N
o
Y o u
W i s h
T o
h a n g e
T h e
A d v a n c e d
p t i o n s
?
o
Y e s
E
C
F
S e
x
L
u
l
t
I
n
e
e r n a l :
9
:
P r e s e n t e d
c t i o n
K e y :
N o n e
á â
c t
B a c k
Once a name has been entered, the screen
opposite will be shown.
•
Press the <Yes> key
If no changes to the advanced options are
required, press the <No> key to exit - the
new entry will be saved.
There are three settings available - External
- CLI
- Function Key
External Option: Selects the line group that the system will try to access when
dialling the entry.
O f f
9
√
* 9 1
S e l e c t
B a c k
á â
By default, the external option is
enabled (9 is ticked).
•
Use the áâ keys to move to the
required setting and press the
<Select> key
The options are - Disabled "Off" (by choosing ‘Off’ the
number will be treated as an internal
number by the system) or
- Set Line Access Groups (*91-*94)
•
To return to the previous screen
press the <Back> key
CLI Option: Selects whether or not the Calling Line Identification is sent to line.
- Restricted: The CLI is not sent out to called parties.
- Presented: The CLI is sent out to called parties.
P r e s e n t e d
R e s t r i c t e d
S e l e c t
√
B a c k
á â
23
By default, the CLI option is set to
Presented.
•
Use the áâ keys to move to the
required option and press the
<Select> key
•
To return to the previous screen press
the <Back> key
Doc Ref: DM-869 Rev: 1
Function Key Option: To store the entry under a programmable key
N
F
F
S e
o
u
u
l
n
n
n
e
e
√
c t i o n
K e y
c t i o n
K e y
á â
c t
1
2
B a c k
There are 16 programmable keys.
•
Use the áâ keys to scroll to the
required key
•
The LED of the key to which the
cursor is pointing will be flashing
•
Press the <Select> key to set
•
To return to previous screen, press
the <Back> key
To edit an entry in the Personal Address Book
*
*
*
S e
8
8
8
l
0
0
0
e
0
1
2
c
N
N
E
S e
a
u
x
l
me
mb
t e
e c
: J OH N
J
: D A V E
M
: AN D R E W
áâ
t
B a c k
:
D A V E
M
e r :
5 5 5 2 2 2 3 3 3 1
r n a l :
0
áâ
t
B a c k
Only codes which have numbers assigned to
them will be shown on the list.
•
Use the áâ keys to scroll and press the
<Select> key to access the entry
The attributes that can be edited are - Name,
Number, External, CLI, Function Key.
To select the attribute required •
Press the <Select> key
Proceed as above in Personal Address Book
To delete an entry in the Personal Address Book (Create a New Entry).
*
*
*
D e
D
A
1
N
8
8
8
l
0
0
0
e
0
1
2
t
: J O H N
J
: D A V E
M
: A N D R E W
á â
e
B a c k
e l e t e
E n t r y
N D R E W
2 3 4 5 6 7
o
?
Y e s
Only codes which have numbers
assigned to them will be shown on the
list.
•
Use the áâ keys to scroll to the
required entry, e.g. code 802
•
Press the <Delete> key
The name and the number of the entry
stored under code 802 will be displayed.
•
•
22
Press the <Yes> key to delete
the entry
Press the <No> key to return to
the previous window without
deleting the entry
Programming the Common Address Book
This feature allows up to 200 commonly used numbers to be stored in the
Common Address Book for the system. These numbers can be called directly
either by dialling a short code or by using the Phonebook option on any telephone
connected to the system.
Note: Programming the Common Address Book can only be carried out from an
extension that has Operator Functionality enabled (Default: Extension 11).
To enter the Common Address Book
1 1 : 2 5
F r i
0 7 / 1 2 / 0 2
E x t e n s i o n
1 5
M e n u s
P
C
P
S e
e
o
h
l
r
m
o
e
s
m
n
c
á â
P h o n e
Press the <Menus> key
•
Press the <Select> key while the
cursor is alongside the Common
Address Book option
B k
o n a l
A d d r
B o o k
o n
A d d r
B o o k
e
S e t t i n g s
á â
t
E x i t
24
•
Doc Ref: DM-869 Rev: 1
To Enter, Modify or Delete an entry
N
M
D
S e
e
o
e
l
w
d i
l e
e c
E n t r y
f y
E n t r y
t e
E n t r y
á â
t
To create a new entry B a c k
Common Address Book Options will be displayed.
•
Press <Select> to create a new entry
Although not shown when programming, the
entries will be stored sequentially using the codes
*4000 to *4199 inclusive.
•
•
E n t e r
N u mb e r
6 9 6 6 7 7 7 1 3
N e x t
D e l e t e
á â
Enter the telephone number
To correct any errors, the áâ keys can be
used to move the cursor to the right
The incorrect digit can then be deleted
using the <Delete > key
When the entry is correct, press the
<Next> key
Enter a name to identify the number, eg
for 'M' press digit 6 once for 'i' press digit 4
three times etc
To correct any errors the áâ keys can be
used to move the cursor to the right. The
incorrect digit can then be deleted using
the <Delete > key
When the entry is correct, press the
<Next> key
•
•
•
E n t e r
N a me
M i k e
M _
N e x t
•
D e l e t e
á â
•
To edit an entry in the Common Address Book
*
*
*
S e
4
4
4
l
0
0
0
e
0
0
0
c
0 : J O H
1 : D A V
2 : A N D
á
t
N
J
E
M
R E W
â
N
N
E
S e
a
u
x
l
m
m
t
e
e
b
e
c
:
D A V E
M
e r :
5 5 5 2 2 2 3 3 3 1
r n a l :
0
á â
t
B a c k
B a c k
Only codes which have numbers assigned
to them will be shown on the list.
•
Use the áâ keys to scroll and press
the <Select> key to access the
entry
The attributes that can be edited are Name, Number, External, Function
Key.
To select the attribute required •
Press the <Select> key
Proceed as above in Common Address
Book (Create a New Entry)
To delete an entry in the Personal Address Book
*
*
*
D e
D
A
1
N
4
4
4
l
0
0
0
e
0
0
0
t
0 : J O H
1 : D A V
2 : A N D
á
e
N
J
E
M
R E W
â
e l e t e
E n t r y
N D R E W
2 3 4 5 6 7
o
B a c k
Only codes which have numbers assigned to
them will be shown on the list.
•
Use the áâ keys to scroll to the
required entry, e.g. code *4002
•
Press the <Delete> key
The name and the number of the entry
?
stored under code *4002 will be displayed .
Y e s
•
•
25
Press the <Yes> key to delete the
entry
Press the <No> key to return to the
previous window without deleting the
entry
Doc Ref: DM-869 Rev: 1
23
Door Phone
If the system has a door phone fitted, when the door button is pressed, the system
will ring the extensions that have been assigned to ring for the door phone.
To answer a door phone call -
D o o r p h o n e
C a l l i n g
O p t i o n s
↑ ↓
A n s we r
An internal call is established between the
Forum Phone 320 and the door phone
D o o r p h o n e
0 0 : 0 0 : 0 1
O p t i o n s
O p e n
áâ
↑ ↓
extension.
•
Press the <Open> key to unlock the
door
To end the call either •
Replace the handset or press the
SPEAKER key or press the
<Options> key to go into the menu
and press <Endcall>
D o o r p h o n e
O p e n i n g
D o o r
O p t i o n s
A Doorphone call will be shown on the
display of the Forum Phone 320 programmed
to ring.
•
Press the <Answer> key to take the
call or lift handset or press the
Speaker Key.
E n d c a l l
Note: It is not possible to put the call on
hold.
While the door is being opened, the call can
be cleared and the Forum Phone 320 will
Notes: If the call is not answered within 30 seconds, the call is cleared and the
extensions stop ringing.
If all the extensions programmed to ring are busy, the door phone extension will
receive 3 seconds of Busy tone after which the call is cleared.
(DOOR PHONE) EXTENSION Key: If one of the programmable keys has been
configured as the EXTENSION key for the door phone extension, the door can be
opened by pressing this key when a call has been established with the door phone.
The LED on the key will flash slowly to indicate that the door is opening.
Door opening dialling code
As well as being able to open the door while on a call to the door phone (see
above), any extension user can also open the door by dialling the door opening
code *78.
26
Doc Ref: DM-869 Rev: 1
24
Dialling Code Table
The Forum Phone 320 can also access the system features using the dialling codes
listed below.
Note:
In the table below x = extension number
t = telephone number
RA = Roaming Account
ii = index code
m = ringing mode
RP = Roaming PIN
FEATURE
g = extension group
L = Line
CODE
X
To call extension X
9
To access a line
*91 to *98
Line Access Group
*5
Redial
Dial entries Common Address Book
*4000 to *4199
Dial entries Personal Address Book
*800 to *849
*74
Park Call
Retrieve Parked Call from an extension
*75 X
Unpark a Line
*9*L
Unpark an extension
*9# X
Universal Pick-up
*719
Directed Pick- up
*71 X
Directed Pick- off
*71 X
Call Transfer Explicit (at dial tone with two
calls on hold)
*72
Conference (at dial tone with two calls on
hold)
*73
Directed Page
*77 X
Page PA Port
*77#
Universal Page
*77*
Answering a Universal Page
*76*
Answer a Page from an extension
To call an Extension Group
*76X
80 - 89
Door Opening Code
*78
To access Voice Mail
*99
*X
Break- out of Voice Mail
Transfer call to Mailbox (at ring-back tone)
Call- Back (at busy tone)
#99
5
79
Intrude (at busy tone)
USER PROGRAMMING OPTION
Divert All Calls to an extension
CODE
*21* X #
Divert All Calls to Voice Mail
*21**99#
Divert All Calls to an external number
Clear Divert All Calls
*210* t #
#21#
Divert on No Answer to an extension
*61* X #
Divert on No Answer to Voice Mail
*61**99#
Divert on No Answer to an external number
*610* t #
Divert on No Answer to an extension after S
seconds
*61* X*S#
Clear Divert on No Answer
Divert on Busy to an extension
Divert on Busy to Voice Mail
Clear Divert on Busy
#61#
*67* X #
*67**99#
#67#
*62#
Do Not Disturb
Clear Do Not Disturb
#62#
27
Doc Ref: DM-869 Rev: 1
Program entries in Personal Address Book
Clear entry in Personal Address Book
Manual Day/Night Switch
**<ii>*<t>#
#<ii>#
*07*<m>#
*30#
CLI Restriction
*31#
CLI Presentation
*70** PIN*PIN #
Program PIN Code
*70*OLD*NEW*NEW#
Change PIN code
*70* PIN #
Clear PIN Code
*68* RA * RP #
Activate Roaming PIN
#68#
Deactivate Roaming PIN
Select an external line and activate CLIP for
one call only
*0*31#
Select an external line and activate CLIR for
one call only
*0*30#
28
Doc Ref: DM-869 Rev: 1
25
Forum Phone 320 Programming Guide
25.1
General
User programming allows Forum Phone 320 users to tailor the features and
settings of the Forum Phone 320 to suit their own ways of working. The following
options can be accessed and changed by pressing the <Menus> key when the
Forum Phone 320 is idle Personal Address Book
Call Diversion
Mailbox Settings *
Phone Settings
Operator Functionality**
Calls List
Roaming PIN***
Ringing Volume
Handset Volume
Speaker Volume
Headset Volume
LCD Display Contrast
Change Language
Define Function Keys
Keypad Tones
Phone Software
Receive Page Calls
Show Number
Change PIN Number
29
Redial Last Number
Call Filtering **
Conference Call
Intrude Call
Call Pick Up
Park Current Call
Phone Book
Internal Paging
Transfer Call
Call Back
Forward Recall
CLI Restriction
Roaming Pin ***
Any Line
Extension Key
Line Key
Speed Dial Key
Central Speed Dial
Doc Ref: DM-869 Rev: 1
Notes:
*
Only available when the system is equipped with a voice module.
**
Only available if the extension has been enabled for Operator Functionality
in system programming.
***
Only available if the extension has been assigned a Roaming PIN in
system programming.
25.2
Phone Settings
1 1 : 2 5
F r i
0 7 / 1 2 / 0 1
E x t e n s i o n
1 5
Me n u s
áâ
P h o n e
B k
P
C
P
S e
e
a
h
l
r
l
o
e
s o n a l
A d d r
B o o k
l
D i v e r s i o n
n e
S e t t i n g s
↑ ↓
c t
E x i t
R
H
S
S e
i
a
p
l
n
n
e
e
g
d
a
c
i n g
s e t
k e r
t
V
V
V
↑
o l u me
o l u me
o l u me
↓
E x i t
To enter the Phone Settings Menu, while the
Forum Phone 320 is idle •
Press the <Menus> key
•
Use the ↑ ↓ keys to scroll through the
options
When the cursor is alongside Phone Settings •
Press the <Select > key
A list of settings will be displayed.
To change a setting •
Press the <Select> key when the cursor is
alongside the setting to be changed
•
Press the <Back> key to return to the idle
screen
Ringing Volume
R i n g i n g
S e l e c t
V o l u me
↑ ↓
2 0 %
B a c k
The volume is adjusted in steps of 5%. Each
step is represented by a character position on the
second line of the display and the % setting is
shown in the top right-hand corner of the display.
To increase the volume •
Press the
↑
key
To decrease the volume •
Press the
↓
key
As the volume is altered, a short burst of ringing
will be heard to demonstrate the new volume
setting.
To set the new volume level •
Press the <Select> key
Press the <Back> key to return to the Phone
Settings menu.
Handset Volume
L i f t
H a n d s e t
B a c k
H a n d s e t
S e l e c t
V o l u me
↑ ↓
3 5 %
B a c k
When Handset Volume is selected, at the
prompt •
Lift Handset
The volume is adjuste d in steps of 5%. Each
step is represented by a character position on the
second line of the display and the % setting is
shown in the top right-hand corner of the display.
To increase the volume •
R e p l a c e
H a n d s e t
Press the
↑
key
To decrease the volume •
Press the
↓
key
As the volume is altered, a short burst of tone
will be heard to demonstrate the new volume
setting.
30
Doc Ref: DM-869 Rev: 1
To set the new volume level •
Press the <Select> key
Replace the handset when prompted by
the display.
Speaker Volume
S p e a k e r
S e l e c t
V o l u me
↑ ↓
5 0 %
B a c k
The volume is adjusted in steps of 5%.
Each step is represented by a character
position on the second line of the display
and the % setting is shown in the top
right-hand corner of the display.
To increase the volume •
Press the
↑
key
To decrease the volume •
Press the
↓
key
As the volume is altered, a short burst of
tone will be heard to demonstrate the new
volume setting.
To set the new volume level •
Press the <Select> key
Press the <Back> key to return to the
Phone Settings menu.
Headset Volume
H e a d s e t
S e l e c t
V o l u me
↑ ↓
5 0 %
B a c k
The volume is adjusted in steps of 5%.
Each step is represented by a character
position on the second line of the display
and the % setting is shown in the top
right-hand corner of the display.
To increase the volume •
Press the
↑
key
To decrease the volume •
Press the
↓
key
As the volume is altered, a short burst of
tone will be heard to demonstrate the new
volume setting.
To set the new volume level •
Press the <Select> key
Press the <Back> key to return to the
Phone Settings menu.
N o
H e a d s e t
C o n n e c t e d
Note : The screen opposite will appear if
there is no headset connected to the
phone.
B a c k
31
Doc Ref: DM-869 Rev: 1
Display Contrast
L C D
C o n t r a s t
S e l e c t
↑ ↓
7 5 %
B a c k
The contrast is adjusted in steps of 5%.
Each step is represented by a character
position on the second line of the display
and the % setting is shown in the top
right-hand corner of the display.
To increase the contrast •
Press the
↑
key
To decrease the contrast •
Press the
↓
key
As the contrast is altered, the display
will become lighter or darker.
To set the new contrast level •
Press the <Select> key
Press the <Back> key to return to the
Phone Settings menu.
Change Language
C h
E
N
S e
a
N
E
l
n
G
D
e
g
L
E
c
e
L a n g u a g e
√
I S H
R L A N D S
↑ ↓
t
B a c k
A list of available languages will be
shown on the display with the cursor
alongside the current setting.
•
32
Use the ↑ ↓ key to move the
cursor to the required language
Press the <Select> key to change
the language
Doc Ref: DM-869 Rev: 1
Define Function Keys
L1
There are 16 function keys on the Forum Phone 320 situated to the right of the
handset. These can be programmed with any of the functions listed below
L2
EXT 11
EXT 12
EXT 13
EXT 14
−
−
−
−
−
−
−
−
−
−
−
−
−
−
−
−
−
−
EXT 15 EXT 16
Conf
Redial
Pick Up
Park
Redial Last Number
Call Filtering *
Conference Call
Intrude Call
Call Pick Up
Park Current Call
Phone Book
Internal Paging
Transfer Call
Call Back
Forward recall
CLI Restriction
Roaming PIN **
Any Key
Extension Key
Line Key
Speed Dial Key
Central Speed Dial
Notes: *
**
D e
R
R
S e
f
e
e
l
I
d
s
e
n
e
e
c
Only accessible if the extension has been assigned to set Day/Night
Ringing manually (in Browser Based Programming).
Only accessible if Roaming PIN is enabled for the extension.
e
F u n c t i o n
f i n e
K e y s
t
A l l
Ke y s
↑ ↓
t
K e y s To Define the Function keys •
B a c k
Redefine Keys
R e
0
0
S e
d
1
2
l
e
:
:
e
f
L
E
c
i n e
i n e
x t n
t
K
0
1
↑
Note : Selecting the Reset All Keys option
will return all keys to their default setting
(factory set) as shown on the diagram above.
The display will show the current settings for
each of the 16 programmable keys.
e y s
1
1
↓
•
B a c k
n
e
o
l
c
d
n
e
t
i
f
c
i o n
K e y
a l
L a s t
e r e n c e
↑ ↓
t
0 1
N um b e r
B a c k
d
1
2
l
e
:
:
e
f
I
E
c
i n e
K E y s
n t r u d E
C a l l
x t n
1 1
↑ ↓
t
33
Press the <Select> key when the cursor
is alongside the key to be redefined
The display will list the programmable
functions available to the extension.
•
•
R e
0
0
S e
Use the ↑ ↓ keys to scroll through the
list
Note : The LED of each key will light as the
cursor points to the key number.
•
F u
R
C
S e
From the Phone Settings menu, select
Redefine Keys
Use the ↑ ↓ keys to scroll to the
required function
Press the <Select> key
The display will show the key number with the
new setting.
B a c k Press the <Back> key to return to the Define
Function Keys menu
Doc Ref: DM-869 Rev: 1
Notes: When assigning a function key as a Speed Dial Key, the display will list all
entries in the Personal Address Book. Select the one to be stored under the key.
When that key is pressed, the telephone will automatically access a line and dial
the stored number.
When assigning a function key as a Central Speed Dial Key, the display w ill list
all entries in the Common Address Book. Select the one to be stored under the
key. When that key is pressed, the telephone will automatically access a line and
dial the stored number.
If the user programs a key with a function that has already been assigned to
another key, then the first key will lose its original function and now appear on the
display as Undefined.
Keypad Tones
K e
E
D
S e
y
n
i
l
p
a
s
e
a
b
a
c
The Keypad Tones option allows the keypad
tones to be turned on or off. When enabled, if
a key is pressed, a short tone is heard.
d
T o n e s
√
l e d
b l e d
↑ ↓
t
B a c k To change the setting•
•
Use the ↑ ↓ keys to move between
options
Press the <Select> key when the cursor
is alongside the required option
Press the <Back> key to return to the Phone
Settings menu.
Phone Software
This option displays the revision number of
the software installed in the Forum Phone
320.
P h o n e
S o f t wa r e
R e v i s i o n
X X . Y Y
B a c k
There are no configurable settings for this
option.
Press the <Back> key to return to the
Phone Settings menu.
Receive Page Call
R e
E
D
S e
c
n
i
l
e
a
s
e
i
b
a
c
v e
P a g e
√
l e d
b l e d
↑ ↓
t
C a l l
This option enables or disables the Receive
Page Call feature.
If enabled, the Forum Phone 320 will receive
page calls from other extensions.
B a c k
To change the setting •
Use the ↑ ↓ keys to move between
options
•
Press the <Select> key when the
cursor is alongside the required option
Press the <Back> key to return to the
Phone Settings menu.
34
Doc Ref: DM-869 Rev: 1
Show Number
The Forum Phone 320 user can select whether or not the Calling Line Identification
(CLI) information (line number) is sent to line when an outgoing call is made.
S h
E
D
S e
o
n
i
l
w
a b
s a
e c
To enable/disable CLI, select the Show
Number option from the Phone Settings
Menu.
N u mb e r
l e d
b l e d
↑ ↓
t
B a c k
To change the setting •
Use the ↑ ↓ keys to move between
options
•
Press the <Select> key when the
cursor is alongside the required option
Press the <Back> key to return to the
Phone Settings menu.
Change PIN Code
PIN codes are used when accessing voicemail boxes and Browser Based User
Programming.
Note: If it is the first time a PIN has been entered at an extension, the system
will go directly to Enter New Pin Code as shown on the second screen below and
will not ask for the old PIN code.
E n t e r
* * * *
O l d
P i n
C o d e :
A c c e p t
E n t e r
* * * *
D e l e t e
N e w
P i n
C o d e :
A c c e p t
D e l e t e
To change the PIN code •
•
•
•
•
Select Change Pin Code from the
Phone Settings menu
Enter the four digits of the old PIN code.
Errors can be corrected using the
<Delete > key
Press the <Accept> key when finished
Enter a new 4 digit PIN code
Errors can be corrected using the
<Delete > key
To save the new code •
Press the <Accept> key
V e r i f y
* * * *
N e w
P i
A c c e p t
P i n
C o d e
n
C o d e :
To verify the New Pin Code •
Enter the new 4 digit PIN
D e l e t e
To save the new PIN code •
Press the <Accept> key
C h a n g e d
If the PIN code was entered correctly, the
display will show that the PIN code has been
changed.
B a c k
35
Doc Ref: DM-869 Rev: 1
I n v a l i d
P i n
C o d e
If the old password was incorrect, the display
will show that the PIN code is invalid.
B a c k
E r r o r
C h a n g i n g
P i n
If the new PIN code and the verification PIN
code were different the screen will show that
an error has been made.
B a c k
36
Doc Ref: DM-869 Rev: 1
Software revision
DM Number
Date
54.323 (BE)
DM-869
June 2004
37
Doc Ref: DM-869 Rev: 1