Download User Guide


Organising Contacts

Searching for ContactsManaging Speed Dial

Managing Personal Contacts
Note: Personal contact can only be modified if the name, when being entered accidently
included a ‘ / ‘or the number entered is less than two digits
Call Center allows you to select directories to display in the Contacts pane, show or hide directory contents, and
select display order of information in certain directories.
You can decide which of the directories that you are allowed to access appear in the Contacts pane.
To display or hide a directory:
1. In the Contacts pane, click Options
2. Select View, Directories, and then select or unselect the directory to display/hide.
To display all directories, select All.
3. To hide a directory, you can also click the Close button
for that directory.
Contacts Pane – Show/Hide Contact Directories
By default, your directories are collapsed, with only the title bar visible. You can selectively expand the directories
that you want to use.
To show or hide contacts in a directory:
1. In the Search pane, click the Show/Hide button for that directory.
You can view the details of a contact in the directories.
To view contact details:
1. In the Enterprise directory, click on the contact. The entry expands displaying the contact’s phone
numbers configured in that directory.
To minimise the agent's details, click on the agent again.
CHAPTER 8 MANAGING CONTACTS
50