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 3.4 Consultation, communication and reporting ‐ Consultation 3.4.1 There are documented procedures, agreed to by employees, for employee involvement and consultation on health and safety matters, including a procedure for dealing with health and safety issues, and resolving disputes if they arise. L
To ensure consistency and gain employee commitment, arrangements for employee health and safety representatives and consultative committees should be documented and communicated to employees. This enables employees to participate in the process of improving health and safety within the organization. The documented procedures should also define what constitutes a health and safety issue, how issues are to be reported, to whom, and the methods for resolving such issues. An issue resolution procedure reduces the possibility of a health and safety issue escalating into an industrial dispute. The procedure should set out the involvement of the various parties in the workplace such as employees, employee health and safety representatives, supervisors, managers and also the involvement of any external body when an issue cannot be resolved within the work place. Examples (NB use as guidance only) 
• Documented consultation procedure. • Terms of reference for a health and safety committee. • A documented and agreed health and safety issue resolution procedure which is relevant for all parties in the workplace, identifies the various types of health and safety issues that may arise in a workplace and the way of handling those health and safety issues. V
• Have employee representatives agreed to the formal consultation arrangements? 3
• Procedures or flowchart displayed in the workplace. SafetyMAP Initial Level User Guide
Version 1a, 22 August 2008
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