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REFERRAL TO THORPE HOUSE.
Mrs Rachel Croft & Mrs Auriol Turner completes all referral procedures. This procedure
consists of the following steps:
 Receipt of a referral by a person involved in the prospective service user’s care.
 Visit from the above persons to a place convenient for the service user to complete
referral assessment and provide information about Thorpe House. The assessment
clarifies what the needs & requirements of the prospective service user are.
 Service user & family/significant others are invited to visit Thorpe House and meet
staff and existing service users. This can be a short/day visit.
 From the assessment and service user visit, all parties can decide whether Thorpe
House can meet the needs of the service user.
 Weekly costs based on the amount of nursing care required are sent to the funding
body.
 Subject to funding body agreeing the above fee, the prospective service user is invited
to visit again (if desired) & subject to availability of beds, spend an overnight stay.
 Subject to availability of a bed, an admission date is organised or the prospective
service user is placed on a waiting list & kept informed of the progress.
ADMISSION TO THORPE HOUSE.
 Where possible Mrs Croft &/or Mrs Turner are on duty for new service user’s
admission.
 Any further information is given & questions/concerns discussed in a private area
including matters directly involving their care.
 Terms & conditions are signed by the service user or representative.
 Service user is re-orientated to the rooms, in particular their private quarters &
reintroduced to staff and existing service users.
 Personal property is recorded on their personal property sheet & any monies they
wish to have stored in the safe, taken and recorded.
It is understood that admission into any place of residence is stressful and an anxious time, &
we make all attempts to make this period as stress free, pleasant & comfortable as possible.
CONFIDENTIALITY & CONSENT.
There is a strict code of confidentiality at Thorpe House that all staff must adhere to. All
written documents & verbal reports are kept confidential & only shared with the service user,
staff, other professionals involved in the service user’s wellbeing, relatives/significant
others/representatives are only included if the service user has consented to this.
Any staff who breach the confidentiality of a service user are subject to disciplinary procedure
under gross misconduct.
All service users are requested to sign a consent form for the following:
 Acceptance for medication.
 Involvement of relatives/significant others/representatives in their care.
Information shall be provided to ensure that any decision of consent is made with awareness
of what the consent is for, the reasons & how & when it will affect the service user.
Consent can be withdrawn at anytime verbally or in writing.
Staff always seek verbal consent before & during any nursing care.
We view consent as being a major factor of the service user’s dignity and independence.
There are policies available to view at request concerning both the above matters.