Download Service User Guide

Index
Page
Welcome
3
1.
General Information:
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
Visiting Hours
Residents’ Outings
Car Parking
Personal Property and Finances
Accommodation and Facilities
Health & Safety
Fire Procedure
Smoking
Magazines and Books
Interests and Hobbies
Religious Needs and Spiritual Activities
2.
Care Arrangements
2.1
2.2
2.3
2.4
2.5
2.6
Assessment of individual care needs
Admission
General Practitioner
Personal Clothing
Meals, Menus and Meal times
Drinks and Snacks
2.7
Additional Services
2.7.1
2.7.2
2.7.3
2.7.4
2.7.5
2.7.6
2.7.7
Eye tests and provision of glasses
Dental checks and treatment
Continence aids
Wheelchairs
Hairdressing
Chiropody and Physiotherapy
Escorting Residents to Appointments
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3.
4.
5.
6.
Fees
Complaints
Key Personnel
Inspection Reports and
Care and Social Services Inspectorate for Wales
13
13
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SUG - Brightside Care Hme 260115
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4
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