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Predicted Delivery explained (continued)
Items are determined as “Handed over Late” if the day they are
machine processed is after the day that we expected to machine
process them based on the declared handover day and class of item.
2%
Items are determined as “In Progress” if they have not yet been
machine processed, but the declared handover date and the class
implies that we have received the items and are not due to have
machined processed them. “In Progress” items will either become
“Handed over on Time” or “Handed over Late”.
45%
53%
Delivered on time
Cannot predict
Delivered late
Please note: Items that are manually processed or otherwise not
seen cannot be reported on as no track events exist. Items that are
processed late (for example due to late handover) are excluded from
the Predicted Delivery chart.
In progress
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Royal Mail Mailmark® Customer Report User Guide