Download User Guide - Ulster Bank

Mobile Phone Insurance
ufirst Private covers you and your family members phones against loss, theft, damage and
breakdown, as well as unauthorised use in the event of loss or theft, wherever you are in
the world.
You are automatically covered by this insurance and whilst there is no need to register the
phone immediately, you should register the phone with us as soon as possible. Please see the
full terms and conditions on page 31 for instructions.
Mobile Phone Insurance is provided by Aviva Insurance Limited. Registered in Scotland, company
number 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority and the Prudential
Regulation Authority. Whilst Aviva is the insurer of this policy and will remain liable to you under
the terms and conditions of this policy, we will use members of the Carphone Warehouse Group
as our agents in order to help us administer your policy and deal with claims.
Wide-ranging cover for your mobile phone
Covers most mobile phones with a screen size of less than 7 inches (measured diagonally).
lLoss, theft and damage – including water, liquid and malicious damage.
lBreakdown cover – if your phone develops an electrical or mechanical fault outside of
the manufacturer’s warranty.
l48 hour replacement handset delivered to your home, place of work or your nearest
Carphone Warehouse Store. Replacement phones will, where possible, be of the same
make and model and will be refurbished models. All replacement phones come with a
12 month warranty.
lUnauthorised use cover – up to £3,000 for monthly contracts and up to £100 for pay as
you go customers in the event of unauthorised use, following loss or theft.
lWorldwide protection – wherever you are in the world, you’re covered. A replacement
phone will be arranged on return to your home address.
lAccessories are covered up to £250 per claim, if they are lost, stolen or damaged at the
same time as your phone.
lThe excess for this policy is £75.
l
Main Exclusions:
Maximum of 4 claims in any 12 month period – a £75 excess applies for each claim.
lOur replacement phones are refurbished models. All replacement phones supplied
by us will come with a 12 month warranty from our supplier.
lLoss or theft must be reported to your network provider within 24 hours of discovery
for unauthorised use claims to be considered.
l
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Cover is provided for up to four phones per account for your household.
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