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Reporting R
Configurring the call ttypes and interval period
ds requires yyou to select two sets of call types. Eaach set of call tyypes can havve more than
n one call typ
pe selected b
but the resultting totals w
will add all values for the selected call types into one ttotal e.g. if you select inccoming and incoming transferred the
ese calls her to produce a single to
otal value for the call‐typ
pe‐set. will be aadded togeth
The Inteerval period e.g. Day of W
Week is seleccted from a d
drop down m
menu during configuratio
on of the report and includes: •
•
•
•
•
•
•
•
Minute of ho
our: 1 to 60 Half hour off day: 00:00 – 00:30, 00:3
30 – 01:00 etc Hour of day: 0‐1, 1‐2, 2‐3
3 etc Day of weekk: Mon, Tue,, Wed etc Day of montth: 1 – 31 ettc Day of year: 1 – 365 (6)) Week of yeaar: 1 ‐ 52 Month of yeear: 1 – 12 selecting
g the call‐typ
pe sets and In
nterval Chapter 14‐28