Download Samsung E330 User's Manual

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the detail
full user guide Samsung E330
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welcome
This guide provides you with all the information you need to
use your phone, from making a call to texting a friend.
You can also find out more about the wide range of services
offered by Orange to keep you in touch and informed whether
you’re at home, at work or abroad.
So that you can make your first call please take a few
moments to register with Orange. Thank you
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contents
contents
get to know your phone
manage your contacts
Text Messaging
phone keys........................................10
add a contact ...................................28
send a text message .........................44
switch your phone on ........................12
search for a contact...........................29
predictive text input ...........................44
Orange World ...................................54
make your way around the menus .....12
edit your phonebook .........................29
standard text input ............................46
browser settings ................................55
make your selection ...........................12
delete contacts .................................30
add a picture or sound ......................46
empty your cache .............................57
symbols on your display.....................13
copy numbers from your SIM Card to
text templates....................................47
resetting wap ....................................57
your phone .......................................30
receive a text message ......................48
bookmark your favourite sites ...........58
make calls
Memory Mate ...................................31
Orange text media ............................59
Photo Messaging
make a call ........................................18
manage your calls
avoid accidental calls .........................19
Orange World and multimedia
services
Orange voice media ..........................60
Orange Plus menu .............................60
take a photo ......................................50
access Orange Services from
listen to calls at the right volume ........19
listening to your Answer
take a self portrait .............................51
your PC .............................................66
answer a call ....................................20
Phone messages ...............................34
multi media messages .......................51
register with Orange Services ............66
redial a number..................................20
personalise your Answer
receive a photo message ...................52
call waiting ...............................................21
Phone greeting ..................................35
mute a call ........................................22
set up an Answer Phone PIN .............36
call back a missed number ................22
call divert ..........................................37
change your ringtone and alert tones 68
conference calling ..............................23
call barring .......................................39
use shortcuts.....................................68
line 2 .................................................24
call records .......................................40
set the phone language ....................68
caller id ............................................26
call length ..........................................40
add a welcome message ...................69
personalise your phone
change your display settings ..............69
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contents
manage your time
International services
set the time and date ........................72
Pay monthly customers......................84
view world times ...............................72
Pay as you go customers .................86
use your phone’s organiser ...............73
select a network ................................88
using the voice recorder.....................75
using your Answer Phone abroad .....89
Orange Answer Fax ...........................76
using GPRS abroad ..........................89
calculator ..........................................76
converter ...........................................77
timer..................................................77
ensure your phone
is secure
stopwatch .........................................78
Orange Care .....................................92
have fun on your phone
manufacturer’s warranty ....................94
SIM Card PIN ....................................95
games ...............................................80
security code .....................................96
wap games .......................................81
download games and applications ...81
reference .........................................98
contact Orange ............................176
index ..............................................178
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with the Samsung E330
you can...
■
integrated, good-quality
digital camera with light
for taking photos in
gloomy conditions
■
■
■
Polyphonic ringtones, for
a fuller, richer sound
■
stay informed with the
latest news and reviews
using Orange Plus
■
1
9
Photo Caller ID, shows
you a picture of who’s
calling
download ringtones and
pictures with Orange
World to personalise your
phone
Java for playing bundled
and downloaded games
the Samsung E330 small, yet perfectly formed
get to know
phone
Text your
Messaging
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get to know your phone
get to know your phone
i key
from the main display,
press this key to open
Orange World
headphone socket
camera lens
soft keys
the function of these
volume keys
camera key
change according to what
end/power key
you are doing
to end a call or, if your
phone is ringing, to reject
external display
call key
a call and divert it to your
to answer a call or
Orange Answer Phone.
to make an outgoing call
Press and hold to switch
service light
your phone on.
scroll keys
charger socket
10
to move through the menu
clear/cancel key
options and to access your
to delete a character when
camera and other favourite
entering text or to return to
menu options
the previous screen
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get to know your phone
get to know your phone
switch your phone on
make your selection
How do I change my phone’s ring tone?
To switch your phone on,
The soft keys control how you choose a
1 Press Menu and select Sound settings.
different network; for example, when
press and hold
function. On your display you will see what
2 Select Incoming calls. Choose
travelling in other countries.
Appears when you are out of your
home area and have logged onto a
.
make your way around the menus
feature the soft key controls, depending on
between Default melodies or My
Appears when the Call diverting
what you are doing at the time. So, for
sounds.
feature is activated.
example, from the main display the left
3 Scroll through the available ringtones.
Appears when a new text message
To enter the menus, press Menu. Use the
soft key will open your main Menu and the
Each tune will play as you scroll
has been received.
scroll keys to find your way around the
right soft key will open your Phonebook.
down. Press Select to choose the
Appears when a new voice mail
ringtone that you want.
message has been received.
menus. Each menu has its own set of
submenus. Have a look at the menu map
Use the scroll keys as shortcuts from the
overleaf for a breakdown of the submenus.
main display. See page 68 for more
Appears when a new multimedia
symbols on your display
information on using your shortcut keys.
12
message has been received.
Appears when you set an alarm to
Shows the received signal strength.
ring at a specified time.
From inside the menus, press the left soft
The greater the number of bars, the
Appears when Silent mode is active
key to Select an option.
stronger the signal.
or you set the phone to vibrate when
Appears when a call is in progress.
you receive a call. You set this option
You can return to the main display at
Appears when you are out of
in the Alert type menu.
any time from any menu simply by
your service area. When it displays,
Appears when Mute mode is active.
pressing
you cannot make or receive a call.
Shows the level of your battery.
Appears when you are connected to
The more bars you see, the more
the GPRS network.
power you have remaining.
.
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get to know your phone
*only available to Pay as you go customers
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2
make calls
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make calls
make calls
avoid accidental calls
It’s a good idea to keep the phone closed
when you’re not using it to avoid pressing
keys by mistake.
listen to calls at the right volume
When you are on a call use the volume
1 press and hold this button
to turn your phone on
3 press
to make the call
keys to increase or decrease the earpiece
volume. When you are not on a call, the
volume keys will control how loudly the
2 dial the number you want
to call, but don’t forget to
key tones sound when individual keys
are pressed.
use the full area or
international code
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make calls
make calls
choose whether you answer a call
or not
take two different calls at the
same time
To switch between calls, press Swap,
previously dialled:
When your phone rings, press
1 Press
not available to pay as you go customers
To reject the new call, press
To set up call waiting:
To put an active call on hold, make a
to
To redial other numbers that were
once.
accept the call.
2 Scroll through the phone numbers until
Press
3 Press
you reach the number you want.
to busy the call to your
Answer Phone.
which is the right soft key.
to dial your selected
number.
.
second call and then return to the
1 Press Menu, scroll to Network and
original call:
press Select.
To end a call, press
.
redialling a number
You can also set up Automatic Redial so
2 Scroll to Call waiting and press Select.
that your phone continually redials a
3 Select the type of calls, voice or data
call them straight back by redialling the
last dialled number.
to which you want to apply the call
you would like to call and press
a connection.
waiting option. Press Select to choose
The first call is automatically put
an option.
and press Select.
twice.
.
on hold.
1 Press Menu, scroll to Phone settings
2 To return to the original call, press
The sound of two beeps when you are on
Swap. The current call is put on
2 Scroll to and select Auto redial.
a call indicates you have a second
hold and you can speak to the first
3 On is highlighted. Press Select.
incoming call.
caller again.
To redial the phone number last called,
press
phone number of the second person
number if it has been unable to establish
If you call someone and get disconnected
or forget to tell them something, you can
1 While the call is active, enter the
3 To end either one of the calls, press
To accept the new call press
. The
while the call is active.
first call is automatically put on hold.
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make calls
speak to someone privately during
a call
make calls
call back a missed number
speak with up to five other people
at the same time
Whenever you miss a call, your phone will
1 Call someone in the usual way.
Sometimes you may need to say
keep a record of who has called you so
something to another person that you
that you can call the person back.
don’t want your caller to hear. In these
The number of calls missed will show in
Conference Calling is a great way to chat
cases, you can mute your call and
your main display.
with up to five other people while you’re
preserve your privacy.
not available to pay as you go customers
1 While the call is active, press Options.
2 Scroll to and select Mute.
3 To return to the call, press Options and
select Unmute.
2 Call the second person in the normal
way. The first caller will automatically
out and about.
1 Press View.
To mute your call:
To start a conference call:
be put on hold.
3 To join the first caller to the call, press
Options and select Join.
4 To add more people to the conference,
2 The number for the most recent
To activate Conference Calling, call
repeat steps 2 and 3.
missed call will appear. Other missed
customer services on 150 from your
calls will be listed below.
Orange phone or 07973 100 150 from any
conference, answer the call in the
other phone.
normal way, then press Options and
3 Scroll to the number you want to call
back and press
.
5 To add an incoming caller to the
select Join.
There is no charge but you may be asked
6 To end the conference call, press
.
for a refundable deposit. You will receive a
SIM update when the service has been
activated. Turn your phone off and back
on again.
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make calls
make calls
To have a private conversation with
The call with that participant ends, but you
There is a one-off connection charge
When you receive a call on Line 2, your
one participant:
will still be able to talk to the other callers.
and you receive a reduced monthly charge
phone will ring without you having to have
on your Line 2 Service Plan. You will
Line 2 selected. You receive a separate
1 Press Options and select Split.
Note: If you are abroad the availability of
receive a SIM update when the service
Answer Phone for your Line 2 which you
2 A list of participants will appear.
this service depends on the network you
has been activated.
can also personalise. Call your Answer
Scroll to the person you want to
are using. You are charged your standard
have a private conversation with and
service plan rate for each call you make.
press Select.
3 To return to the conference call, press
Options and select Join.
Phone in the usual way but remember to
For information about line 2 tariffs go to
keep your business and personal
lives separate by using two
different lines
To drop one participant from the
conference call:
not available to pay as you go customers
1 Press Options, then scroll to and select
With Line 2 you can keep business and
Orange shop.
personal calls separate.
2 A list of participants will appear. Scroll
24
If you call Answer Phone from Line 2 but
have no messages, you will automatically
The following tariffs are not available on
be connected to your Line 1 Answer
Line 2:
Phone if you have messages.
■
Remove.
switch to Line 2 first.
www.orange.co.uk or visit your nearest
Orange Everytime 20 if it includes an
To switch between Line 1 and Line 2:
option to call other networks
■
Orange Everytime 400
■
Orange Everytime 1000
1 Press Menu, scroll to Network services
and press Select.
to the person you want to remove from
To activate Line 2, call customer services
■
Orange Talk 150
2 Scroll to and select Active Line.
the conference and press Select.
on 150 from your Orange phone or
■
Orange Talk 200
3 Choose from Line 1 and Line 2.
07973 100 150 from any other phone.
■
Orange Talk 500
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make calls
Note: Line 2 does not support Fax and
Data. You can receive but not send text
3
know who is calling you, or hide
your number when you make a call
messages from Line 2.
Your Caller id identifies you to a person you
are calling and identifies a caller to you.
To hide your number when calling another
person, simply dial 141 before
the number.
To hide your number permanently, call
customer services on 150 from your
Orange phone or 07973 100 150 from any
other phone. If you are a pay as you go
customer, please call 450 from your
Orange phone. While your number is
manage your contacts
hidden you will not be able to see the
Caller id of any incoming calls.
Note: If you are abroad the availability of
the services described in this section
depends on the network that you are using.
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manage your contacts
store the names and numbers of
your friends, family and colleagues
in your phonebook
manage your contacts
3 If stored to Phone, you will also need
Orange Directory Enquiries
to choose a category for the number.
Scroll to the one you want and press
Select. Choose from:
search for a name in your
phonebook
The new number for Directory Enquiries is
118 000. So save 118 000 to your phone
The quickest way to find a name once you
To open your phonebook, press
■
Mobile
now, and it’ll be there the next time you’re
are in the phonebook is to press the key
Phonebook, then press Select. This
■
Home
out and about and need a number in a hurry.
which corresponds with the initial letter of
opens your phonebook at the first
■
Office
alphabetical entry.
■
Fax
Otherwise, it’s the same convenient service
a key twice, quickly, you will go to the
■
Other
from Orange. Simply call 118 000 and tell
names starting with the second letter on
the operator the name or place you are
the key.
the name you are looking for. If you press
To call an entry in your phonebook,
scroll to the person you would like to talk
4 Enter a name and press OK.
looking for and they will tell you the number
to and press
5 For a save to SIM select a location
(you can request three numbers per call).
.
To add a new entry to your phonebook:
1 Enter the phone number of the contact
and press Save.
2 Select where you want the contact to
be stored, either on the SIM or Phone.
number. If you want to store the
Then, they will send a text message to your
contact at a different location number,
phone at no extra cost, allowing you to call
press
the number directly from the message or
and enter another
location, then press OK. Otherwise just
you can edit the contacts in your
phonebook
To edit contact details:
add it straight to your phonebook.
press OK. The contact will now be
1 Press Phonebook, then press Select.
stored in your phonebook.
2 Scroll to the contact whose details you
want to edit and press OK.
3 Press Options and select Edit number
or Change name.
4 Make the changes and press OK to
save the new details.
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manage your contacts
delete a single contact from
your phonebook
manage your contacts
It’s a good idea to copy numbers
from your SIM Card to your phone
backup your SIM Card address book
And, if you’re joining Orange from another
network, Memory Mate can be used to
Make sure that losing your phone doesn’t
transfer the contacts and text messages
1 Press Phonebook, then press Select.
This enables you to add extra information
mean losing all of the important contact
saved on your old SIM Card to your new
2 Scroll to the contact whose details you
to, and personalise your contacts. Then,
information stored on your SIM Card.
Orange SIM Card, keeping your move
want to delete and press OK.
3 Press Options, scroll to Delete entry
and press Select.
4 Press Yes to confirm the deletion.
when you upgrade your phone you can
totally hassle-free.
easily copy key information to your SIM
Memory Mate is a new service which
Card and move your contact details to
ensures that the details you have stored
For more information, visit your nearest
your new phone.
on your SIM Card for all of your friends,
Orange shop and one of our
colleagues and family are safely backed
representatives will be happy to assist you.
delete all your contacts from
your phonebook
To copy numbers between your phone
up. So, if the worst happens, they will still
and your SIM:
be available to you.
1 Press Phonebook.
1 Press Phonebook, then press Select.
For a low one-off charge you can
2 Scroll to Delete all and press Select.
2 Scroll to the contact whose details you
purchase a Memory Mate card from any
3 Choose to delete either All your
contacts, your SIM contacts or Phone
contacts. To select one of these
categories, scroll to the corresponding
box and press Select.
4 Press OK, then Yes to confirm.
30
want to copy and press OK.
3 Press Options, scroll to Copy and
press Select.
4 Select either Copy to SIM or Copy to
Phone.
Orange shop which will backup your SIM
Card address book. Then, simply return
to your Orange shop regularly to have any
new information backed up at no
additional cost.
5 Press OK.
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manage your contacts
4
When I save a contact in my
phonebook where are the
details stored?
You can store up to 200 names and
numbers on your SIM Card’s memory.
Your phone’s internal memory is
dynamic, and is shared between the
features of your phone.
The advantage of storing contacts on
your SIM Card is that if you change
phones, all of the contacts on your SIM
Card will move to the new phone.
manage your calls
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manage your calls
manage your calls
what happens when you get an
Answer Phone message?
Answer Phone Call Return
use Answer Phone shortcuts to
manage your messages efficiently
personalising your Answer Phone
greeting
When someone leaves a message on your
to return a call after someone has left a
Answer Phone, the
Your Answer Phone is quick to use as
Your Answer Phone comes with a
message on your Answer Phone,
there are several single key presses to
standard greeting but you can record your
highlighted on your phone’s display along
without having to remember or make a
help you move through your messages.
own personal greeting so your callers
with the words New Voice mail. This
note of their number.
You can use Answer Phone Call Return
symbol will be
symbol will remain until the message has
been saved or deleted. Answer Phone
To use Answer Phone Call Return:
messages that have not been listened to
1 Listen to your Answer Phone
will be saved for up to 21 days.
listening to your Answer
Phone messages
know they’ve got through to you.
When listening to your messages press:
1 Call your Answer Phone by pressing
1
to listen to your message again
and holding the 1 key. Listen to the
2
to save your message
simple steps and select option 3, then
2 When you have finished, if you want
3
to delete your message
to return the call, simply press #
7
to rewind 10 seconds
while you are still connected.
8
to skip to the next message
9
to fast forward 10 seconds
message as normal.
3 Orange Answer Phone will
To listen to your Answer Phone
automatically dial the caller’s number
#
to return the call
messages, press Connect when the
and connect you.
0
for help
option 1, then option 1 again.
2 Record your greeting followed by the
# key.
3 Press 2 to save it.
message first arrives, or press and hold
the 1 key. Listen to the simple steps to
Note: Answer Phone Call Return is only
save, listen to or delete messages. You
available if the network you are calling
can save messages that you have listened
supports this service. You are charged
to for up to seven days.
your standard call rate.
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manage your calls
set up an Answer Phone PIN
For added Answer Phone security, you
manage your calls
listen to your Answer Phone
messages from any other phone
and while abroad
can set your Answer Phone to request a
PIN (Personal Identification Number) each
If you do not have access to your Orange
time you want to listen to your messages.
phone, you can listen to your Answer Phone
messages from any other phone even while
To set up an Answer Phone PIN:
1 Call your Answer Phone by pressing
2 Select option 3, then option 2.
1 Press Menu, scroll to Network and
when you can’t take your calls,
why not divert them
2 Call diverting is highlighted. Press
not available to pay as you go customers
3 Choose a divert option from:
■
Call Divert allows you to divert different
To access your Answer Phone messages
might choose to divert fax calls to your
from any other phone or while abroad:
office fax machine, but voice calls to your
Answer Phone. The availability of this
which should be between 4 and 10
1 Call +447973 100 123 from any phone.
facility depends upon the network that you
digits long, followed by the # key.
2 Enter your Orange number followed by
are using.
4 Press 1 to save your Answer Phone PIN.
the # key.
3 Enter your Answer Phone PIN followed
by the # key.
press Select.
Select.
types of calls to different numbers. So, you
3 Enter your chosen Answer Phone PIN
To activate a divert:
depends on your Service Plan.
abroad. To use this service you must set up
an Answer Phone PIN.
and holding the 1 key.
Note: The cost to call your Answer Phone
All calls are diverted.
■
Busy
Calls are diverted when you are
already on another call.
■
No reply
Calls are diverted when you do not
answer the phone.
■
Unreachable
You can set up call diverts for the following
Calls are diverted when you are not
types of calls:
in an area covered by your service
provider, or when your phone is
4 Follow the simple steps to listen to
your messages.
Divert always
■
voice calls
■
data calls
switched off.
■
Cancel all
All diverts cancelled.
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manage your calls
4 Choose whether you want to divert
manage your calls
To cancel your diverts:
Voice calls or Data calls. Press Select.
5 The status of the divert option will
show. Press Change to activate the
divert.
1 Press Menu, scroll to Network and
press Select.
2 Call diverting is highlighted.
6 To divert calls to your Orange Answer
Phone, press OK. If you want to divert
Press Select.
and enter the alternative
number, then press OK.
You will be unable to receive any calls.
Incoming while abroad
While abroad, you will not be able to
Emergency calls to 999 or 112 can be
receive any calls.
made while Call barring is on.
4 Select the type of calls, voice or data
Select.
cancel a divert. You are charged your
2 Scroll to Call barring and press Select.
normal Service Plan rate and, if you are
3 Choose what type of calls you want to
To check the divert status of a call
calling or diverting your calls abroad, the
bar from:
type, select one of the divert options.
rate will vary depending on the service
■
The current divert status will display, along
provider you are using.
with the number to which calls are to be
All incoming
The call barring password is preset to 1111.
1 Press Menu, scroll to Network and press
Note: There is no charge to set up or
■
■
3 Scroll to Cancel all and press Select.
calls to another number, press and
hold
Call barring can be used selectively
to bar outgoing and incoming calls
All outgoing
that you want to bar.
5 Press Activate to confirm your settings.
6 Enter your call barring password, which
is preset to 1111 and press OK.
To deactivate a call barring setting:
You will not be able to make any calls.
■
diverted if the divert is set.
International
You will only be able to make calls to
■
1 Press Menu, scroll to Network services
and press Select.
numbers in your home country.
2 Scroll to Call barring and press Select.
International except to home
3 Select the call barring option that you
While abroad, you will only be able to
make calls to numbers in the country
you are in and to numbers in your
want to deactivate.
4 Select the type of calls to which this
option applies.
home country.
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manage your calls
5 Press Deactivate and enter your call
barring password.
manage your calls
keep an eye on how long you
spend on your calls
more information
For more information call Orange
find out who has called you
and when
Each time you make, receive or miss a
Your Orange phone allows you to keep
customer services on 150 or, if you are a
track of the length of your calls and,
pay as you go customer, on 450 from
consequently, to estimate how much
your Orange phone.
you spend.
call, your phone takes a note. At any time
you can access a list of the last 20
missed, dialled or received calls, to keep
track of who you’re talking to and when.
1 Press Menu, scroll to Call records and
press Select.
2 Scroll to Call time and press Select.
3 Choose from:
1 Press Menu, scroll to Call records and
■
Last call time
■
Total sent
2 Choose from:
■
Total received
■
Missed calls
■
Reset timers
■
Received calls
■
Dialled calls
Note: For billing purposes the length of
■
Delete all
calls and service may be rounded off and
■
Call time
subsequently differ slightly from the
press Select.
information supplied by this feature.
40
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5
Text Messaging
42
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Text Messaging
text messages are fun, quick and
convenient
When a phone call is inappropriate, or you
Text Messaging
6 Enter a phone number or press
1 After you have finished pressing the
appear on screen immediately - don’t
keys corresponding to the word, press
contacts list.
worry, that’s how it works.
the 0 key repeatedly to view alternative
7 Press OK to send the message.
words.
When you have finished pressing all of the
only want to convey a short and simple
message you can send a text message.
and 3. You will see that the word does not
Phonebook to get a number from your
save time using predictive text input
2 When you reach the last alternative
keys, the word should appear on screen.
word option, your display will show
Press # to accept the word or press the
Spell above the left soft key. Press
1 Press Menu and select Messages.
Predictive text uses a dictionary to
0 key repeatedly to view the alternative word
2 Short messages is highlighted.
recognise certain combinations of letters
options. When the right word appears press
to create words, allowing you to write text
#. A space will automatically be added and
text input and press OK. The word will
messages faster.
you can start to enter the next word.
be added to your T9 dictionary and will
with a flashing curser. Write your
If you are not already in T9 (predictive text
message. Your phone is preconfigured
mode), press the right soft key and select
add your own special words to
your dictionary
to use predictive text input. See below
T9 mode.
Press Select.
3 Create is highlighted. Press Select.
4 Your new message screen will appear
become the first word for the
for details of how to use predictive text.
5 When you have finished writing the
Spell.
3 Enter your new word using standard
associated key presses.
Your predictive text dictionary contains
To enter text using predictive input you
thousands of words. However, sometimes
message, press Options, then Select
only need to press the key for a letter
when you are using predictive text, a
Send.
once. So, for example, to write the word
special word may not be predicted.
orange you would press 6, 7, 2, 6, 4
In this case, you can add a new word
to the dictionary.
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Text Messaging
switch to standard text input
Text Messaging
brighten up your text message
with a picture or sound
write messages faster using
text templates
mode, press and hold the right soft key
With your Samsung E330 you can bring
Text templates save you having to key in
until A is displayed.
your text messages to life by adding a
messages that you send frequently. With
picture or sound to the text. Any
your Samsung E330, you can create up to
3 Create is highlighted. Press Select.
To use standard text input mode, you will
compatible picture messaging phone will
five text templates for messages that you
4 Press Options and select Preset
need to repeatedly press a key the
be able to receive these messages, so you
frequently send.
relevant number of times to get the letter
can send and receive livelier messages.
If you are not already in standard input
To use a text template:
1 Press Menu and select Messages.
that you need. So, for example, you will
To add a picture or sound to a text
the 7 key four times for an S. To insert a
message:
number, press and hold the number key.
1 While you are writing the message,
press Options.
2 Scroll to Add Media and press Select.
3 Choose from:
■
Add picture
■
Add animation
■
Add melody
Select.
messages.
4 Scroll to the template you want to use
To write a text template:
need to press the 4 key once for a G and
2 Short messages is highlighted. Press
and press Select.
6 Your new message screen will open with
1 Press Menu and select Messages.
the template message. If necessary, edit
2 Scroll to Preset messages and press
the message. Send as usual.
Select.
3 Scroll to a message or an empty space
and press Select.
4 Write your message and press OK.
The template will be saved.
4 Press Select to choose an option.
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Text Messaging
to read a text message
6
view a list of options while writing
your message
1 When you receive a text message, 1
New SMS is shown in the display,
While writing a text message, press
along with a phone number or
Options at any time and choose from:
contact’s name if their number is
■
Send
2 Press View.
stored in your phonebook.
■
Text
3 Scroll to the message you would like to
■
Add media
read and press Select. The most
■
Preset messages
recent message will appear at the top
■
Save message
of the list.
4 Press Options and choose from:
48
■
Delete
Note: You can also set up e-mail on your
■
Message reply
phone by visiting the mail and messaging
■
Call back
section within Orange World.
■
Cut address
■
Send
■
Edit
■
Extract media
■
Transfer
Photo Messaging
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Photo Messaging
explore a new world of messages
with Photo Messaging
Photo Messaging
take a photo
photo. Your photo is automatically
1 Press and hold the camera key on the
Photo Messaging changes the way you
right-hand side of your phone. Your
message, allowing you to send and
camera viewfinder will open.
receive text and photos on one message
4 Press the left soft key to take the
2 Press the right soft key to view a list of
send your photos as multi media
messages
stored in the My photos folder unless
you chose Delete.
1 Press Menu and select Messages.
2 Scroll to Multimedia messages and
Note: Your flash light can be found in your
Settings menu.
press Select.
to other mobile users and even to an email
options including:
address.
■
Mode
■
Frame
You can send photo messages to other
■
Effects
phones that support Photo Messaging
■
Rotation
and also to phones which do not (all the
■
Timer
■
Create new
features will only be available if it is a
■
Settings
hold the camera button on the right
■
My photos
Photo enabled phone). A non-Photo
■
Help
hand side of your phone.
■
My album1
■
My album2
■
MMS images
Messaging phone will receive a text
4 Press Add to enter the subject of your
take a self portrait using your
phone’s self timer
3 Aim the lens at the subject. Scroll up or
and the recipient can view the message
down to zoom in or out. Scroll left or
on the website.
right to adjust the brightness of the
picture.
message.
5 Scroll to Picture and press Add.
Choose from:
1 When the flip is closed, press and
2 This activates the self-portrait mode. To
message containing a website address
3 Create is highlighted. Press Select.
zoom in or out, use the Volume keys.
3 When you are ready, press the camera
key to take a picture.
4 The picture is automatically saved in
the My photos folder.
6 Scroll to the photo you want to add
and press Select then Add.
7 Scroll to Message and press Add.
Enter any text you would like to
include. Press Opt. and select Done.
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7
8 Press Opt. and select Send.
receiving a photo message
9 Empty will be highlighted. Press Select
and choose Number or Email to enter
When you receive a photo message,
the recipient’s details manually, or
will show in your display along with the
choose Phonebo to send the message
sender’s number.
to a contact stored on your phone.
1 Press View. Information about the
message such as the sender’s number,
the message size and subject will
show.
2 Press View to read the message
Orange World and
multimedia services
52
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Orange World and multimedia services
Orange World and multimedia services
Orange World
how to access Orange World
You can use your Orange phone for so
To enter Orange World press
much more than just texting and talking.
Orange World will open. Scroll down the
With Orange World you can get the
page and press Select when you come to
information you need when you need it,
a link you want to visit.
from cinema listings to football scores and
Keep up to date with Orange
World
.
From Orange World you can:
browser settings
choose from a list of options while
you are browsing
■
Check the weather forecast
You can access the Options menu at any
■
See football fixtures and results
time by pressing Options.
Get live train timetables and traffic
train times to finding your nearest cashpoint.
Fun with Orange World
■
reports
The full list of Options is as follows.
If you’ve got a few moments to spare,
From Orange World you can:
■
Check cinema listings and reviews
■
■
Get directions
■
Download a city guide
Orange World will keep you entertained with
the latest games, music and celebrity
■
Download a ringtone
gossip, or you could treat yourself to a new
■
Choose a colour wallpaper
ringtone or wallpaper.
■
Play a game
Put Orange World to use
■
Catch up on celebrity gossip
■
Watch a video clip or trailer
other multimedia features call Orange
■
Listen to a music track
customer services on 150 if you are a pay
■
Remix your own ringtone
■
Send and receive email
monthly customer or 450 if you are a pay as
■
Read your horoscope
■
Find things nearby (cashpoints, cabs,
www.orange.co.uk/orangeworld.
54
Reload
Reload the current page refreshing any
information that may have changed.
From Orange World you can:
■
Bookmarks
Allows you to create a shortcut to your
you go customer and ask for the Orange
World ‘How to’ guide, or visit
homepage.
■
For more information on Orange World and
Home
This takes you to the Orange World
■
favourite sites.
■
Save as bookmark
restaurants)
Saves the address of the wap site you
Find a wap site
are browsing as a bookmark so you can
access it easily in the future.
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Orange World and multimedia services
Orange World and multimedia services
■
Go to URL
Allows you to enter the address of a site
share information with
Orange World
that you wish to visit.
empty your cache
Your phone has a cache to temporarily
What are my GPRS wap settings?
Option
Setting
Clear cache
Once you’re familiar with Orange World,
store wap files. To ensure your phone
Provider title
Orange GPRS Wap
Delete the information in the cache.
why not let a friend know what they’re
remains confidential should it be used by
Homepage
http://wap.orange.co.uk
missing out on using the Mail and
anyone else, or to free up memory space,
Note: The Options menu is dynamic in that
Messages menu? Click Your Orange Email
you may wish to empty it.
its content may vary according to which
to access an orange.net email account,
wap site you are visiting.
which you can use on wap and the
■
GPRS parameters -
To empty your cache:
Internet. You can register for an orange.net
email account at www.orange.co.uk.
1 Press Menu while in wap.
You can also access a list of alternate
2 Scroll to Clear cache and press Select.
email providers, such as Freeserve and
Preferred connect GPRS
3 Press Yes to confirm.
Yahoo! by clicking Other email services.
APN
orangewap
Login
-
Password
-
IP Address
192.168.071.035
Port Type
9201
resetting wap
In the unlikely event you lose your wap
settings, copy them from the relevant
Note: You do not need to enter anything in
the username and password fields. Your
Access point name is case sensitive.
table opposite or from the previous page.
Dependent on whether you are using
GPRS or GSM.
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Orange World and multimedia services
What are my Orange wap settings?
bookmark your favourite sites
To go to a bookmark:
When you find a site that you like you can
1 Press Menu to access your list of
You will receive a text, or multimedia,
message every time there’s an update on
Option
Setting
Provider title
Orange Wap
bookmark it. This means that when you
Homepage
http://wap.orange.co.uk
want to visit the site in the future you can
Preferred connect GSM
Orange World and multimedia services
shortcut to it from the Orange homepage.
the subject you’ve chosen.
options and select Bookmarks.
2 Scroll to the Bookmark you would like
to go to and press Options.
1 Call 277 free.
2 Follow the voice prompts.
3 Go to URL is highlighted. Press Select.
GSM parameters
-
Mode
Digital
Login
Orange
Password
Multimedia
To bookmark a site:
1 Go to the page that you would like
to bookmark.
To cancel an alert dial 277 and follow
set up text alerts for sports
results, horoscopes, news and
lottery numbers
2 Press Menu and select Bookmarks.
IP Address
192.168.071.035
Port type
9201
Dial-up number
+447973100500
Note: Your username and password are
case sensitive.
3 Scroll to an Empty Bookmark and
press Options.
the prompts.
Note: You can receive text alerts when
roaming but you cannot set them up.
Need a giggle at a quirky news story?
Want to find out how your local football
Note: You will be charged 12p for each
4 The current URL will display. Press Enter.
team are doing? Set up Orange text alerts
text alert received.
5 Enter a name for the bookmark and
to stay updated on the subjects that
press Enter.
interest you.
To set up an Orange text alert simply call
277 free from your Orange phone:
58
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Orange World and multimedia services
voice services
if you prefer to listen to the news
rather than read it simply call 177
access information direct from
your phone’s Orange Plus menu
Orange World and multimedia services
How much does it cost?
■
Text messages to request information are
Requests that you are sent regular
free. Receipt of each Orange Information
Your additional options can be found by
updates on your chosen subject.
text message costs 12p.
■
pressing the Menu button on your phone
When you call 177 you can listen to up-to-
To access Orange Information:
You can:
1 Press Menu, scroll to Orange Plus and
5 You will then have two further choices:
■
easily get in touch with Orange
■
always be up to date with Orange
1 Call 177.
Information
2 Simply follow the voice prompts to
hear the information you want.
■
press Select.
local area, your horoscope and a selection
of topical information from around the UK.
No more
Cancels the All future option.
and choosing Orange Plus.
date information on a variety of subjects
including lotto results, the weather in your
All future
Orange Plus
Get information
Requests information be sent to your
2 Choose or enter the subject you are
phone immediately
interested in.
■
3 You will be offered a further list of
Add to menu
Your SIM Card saves the information
options. Scroll to the one you want and
you’ve entered so you don’t need to
press Select.
re-enter it
4 Choose from the following three
Note: You will be charged a set price of
Orange Plus Information is a way to
options:
40p per minute to call 177.
request text messages on:
■
Latest
Orange Plus Call Orange enables
you to…
Sends you a single text message
60
■
sports, news and results
■
speak to Customer Services
■
lottery, horoscopes, weather and jokes
with the latest information.
■
listen to your Answer Phone messages
■
stocks, indices and foreign exchange
■
listen to traffic news using Text Alerts
■
call Orange Directory Enquiries
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Orange World and multimedia services
■
■
Orange World and multimedia services
How much does it cost?
4 Choose Voucher.
Enquiries
Orange, then press OK.
Balance and Top-up menu items are free,
5 Enter your Orange Top-up Voucher
request update of breaking news by
Press Dial to call the number.
although some restrictions may apply.
call Orange International Directory
4 Scroll to read the message from
To call Orange:
Orange Plus Payasyougo enables
you to...
To check your balance:
only available to pay as you go customers
you want to proceed. Scroll to read
the full message and press OK.
1 Press Menu and select
1 Press Menu, scroll to Orange Plus and
number and press OK.
6 You will receive a message asking if
setting up Orange Text Alerts
Orange Plus.
Choose Yes to proceed.
7 You will receive a text message.
2 Choose Payasyougo.
Press the Cancel key until you return to
2 Select Call Orange.
■
check your balance
3 Choose Balance.
the main menu and choose Messages.
3 Select one of the following:
■
top-up your talk time by Orange Top-
4 You will receive a text message. Press
The message in your inbox will tell you
press Select.
up Voucher
the Cancel key until you return to the
that your Voucher has been redeemed,
link your phone to an Orange Top-up
main menu and choose Messages.
and gives you your new balance.
Swipe Card
The message in your inbox will tell you
■
Customer Services
■
Answer Phone
■
Voice Media
■
Traffic News
■
Text Media
What can I do with Pay as you go?
■
Directory Enquiries
Pay as you go gives you control of your
■
International Directory Enquiries
phone expenses, and provides flexible
■
Breaking News
options for topping up your balance.
■
your balance.
To Top-up your talk time using your
credit or debit card:
To top-up your talk time:
Use this to Top-up your talk time with a
1 Press Menu and select
nominated credit or debit card.
Orange Plus.
2 Choose Payasyougo.
3 Choose Top-up.
62
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Orange World and multimedia services
Orange World and multimedia services
your account online
To use the Top-Up service you will first
4 Scroll to Swipe Card and press OK.
need to nominate your card with Orange.
5 Enter your Orange Top-up Swipe Card
To register call 450 and choose option 1.
number, which is the number following
Your Account is a great way to manage
should your phone become blocked
894412, and press OK.
your Orange account online. Simply go to
due to entering the incorrect PIN code
www.orange.co.uk and click on ‘your
three times in a row.
1 Press Menu and select
Orange Plus.
6 A message will appear confirming the
Orange Top-up Swipe Card number
■
display your Personal Unlocking Key
(PUK) code – this will be required
account’ on the left of the screen.
2 Choose Payasyougo.
(scroll to read the full message), and
3 Choose Top-up.
asks if you want to proceed. Press OK
If you’re a pay monthly customer,
is now an easier way to manage your pay
4 Select credit or debit card as
and choose Yes to proceed.
managing your Orange account has never
as you go phone. You now have the
been more straightforward. Through our
freedom to do all your phone tasks online.
appropriate
7 You will receive a text message.
5 You will automatically be connected to
Press the Cancel key until you return to
Customer Services to complete the
the main menu and choose Messages.
transaction.
The message in your inbox will tell you
If you’re a pay as you go customer, there
easy to use website you can now:
■
■
that your Orange Top-up Swipe Card
view and change your account details
■
view your remaining credit
■
view, register and delete the details of
has been linked to your Pay as you
■
view and change your talk plan
your account:
go account.
■
view your current bill and the two
previous
Orange Plus.
debit card, or an Orange voucher
online
To link an Orange Top-up Swipe Card to
1 Press Menu and select
top-up your credit using your credit or
your Orange Top-up swipe cards
■
display your Personal Unlocking Key
An Orange Top-Up Swipe Card enables
■
view your remaining inclusive minutes
(PUK) code – this will be required
you to Top-up your talk time at any
■
pay your bill by setting up a direct
should your phone become blocked
2 Choose Payasyougo.
registered outlet. For more information
debit, or by using your credit or debit
due to entering the incorrect PIN code
3 Choose Top-up.
please see www.orange.co.uk
card
three times in a row.
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Orange World and multimedia services
Orange Email and other services from
your PC
■
8
Manage your Orange phone account
online (not available to Pay As You Go
customers): check how many inclusive
Register with Orange Services and you will
minutes you have remaining, view your
be able to:
latest bill, set up a direct debit or pay
by credit card securely, change your
■
Get your own Orange email address
Service Plan.
which comes with free email alerts.
(When you're out and about, you can
Registering with Orange Services
receive a text message on your Orange
■
phone to alert you to emails you've
To register with Orange Services from your
received.)
PC just visit www.orange.co.uk/register
Organise your personal diary which
comes with free text message
Read your email on Orange World
reminders for the important dates you
want to remember.
■
Send 30 free text messages when
online every month to phones on any
Select ‘Email’ under ‘Tools’ and you can
access email providers including Orange,
AOL, Yahoo! plus many more.
personalise your phone
network.
66
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personalise your phone
change your ringtone and alert tones
personalise your phone
use shortcuts to quickly access
your favourite features
1 Press Menu, scroll to Sound settings
and press Select.
2 Choose from:
add a personal greeting message
change your display settings
When you switch your phone on, the
1 Press Menu, scroll to Phone settings
The scroll keys provide shortcuts to
display will show Welcome to Orange. You
frequently used functions on your phone.
can however, change your greeting
2 Select Display.
message to something more personal.
2 Choose from:
■
Incoming calls
Scroll up to access your camera, left to
■
Messages
write a text message, down to open your
■
Power on/off
calendar and right to change your
■
Connection tone
incoming call alerts.
■
Key tone
■
Minute minder
■
Quiet mode
■
Alerts on call
1 Press Menu, scroll to Phone settings
and press Select.
2 Scroll to Greeting message and press
set the phone language
Select.
3 Use the
You can change the text language and
input mode of your phone.
key to delete the old
and press Select.
■
Wallpaper
■
Front LCD
■
Skin
■
Backlight
■
LCD contrast
■
Service light
message.
4 Enter your new greeting and press OK.
1 Press Menu, scroll to Phone settings
and press Select.
2 Scroll to Language and press Select.
3 Select Text language or Input mode.
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9
manage your time
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manage your time
set the time and date
To set your phone’s time:
manage your time
view world times
1 Press Menu, scroll to Organiser and
press Select.
1 Press Menu, scroll to Organiser and
press Select.
2 Scroll to Clock and press Select.
3 Set time is highlighted. Press Select.
4 Enter the correct time and press OK.
To set the date:
1 Press Menu, scroll to Organiser and
press Select.
2 Scroll to Clock and press Select.
4 Press Options and choose from:
■
Alarm day
■
Alarm time
■
Alarm tone
■
Remove alarm
3 Scroll to Set world time and press
Select.
4 Scroll left and right to see what time it
is in different parts of the world.
the scroll keys. To skip to the previous
vibrate not ring and if switched off, you
or next month, press and hold up or
need to switch it to autopower for the
down on your scroll keys. To skip to
alarm to ring.
the previous or next year press and
hold left or right on your scroll keys.
use your phone’s organiser to remind
yourself of important events
4 Press Options and select Add memo.
6 Choose to save the memo to
press Select.
5 Enter your appointment details and
press OK.
2 Scroll to and select Alarm.
Your Samsung E330 has a built-in
3 Scroll to Set date and press Select.
3 Select either Morning Call, Alarm1 or
calendar so you can keep track of
and press OK.
press Select.
2 Scroll to Calendar and press Select.
3 Select a date on the calendar by using
2 Scroll to Clock and press Select.
4 Enter the correct day, month and year
1 Press Menu, scroll to Organiser and
Note: If your phone is set to silent, it will
To set your phone’s alarm clock:
1 Press Menu, scroll to Organiser and
To add an appointment:
Alarm2 depending on when you want
important meetings you need to attend.
the alarm set for.
You can save up to 25 appointments.
schedular, To do list, Call or
Anniversary.
7 Enter any further relevant details, for
example the time for a meeting and
press OK.
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manage your time
To check your calendar settings:
manage your time
3 Enter a new memo or task and press
using the voice recorder
OK.
1 Press Menu, scroll to Organiser and
4 Enter your deadline and press OK.
press Select.
2 Scroll to Calendar and press Select.
■
You can use your Samsung E330 to
To manage your To do list:
You can record up to 5 voice messages
Add memo
■
Go to date
■
View all
2 Scroll to To do list and press Select.
■
Delete day
3 Scroll to one of the tasks listed and
■
Delete all
1 Press Menu, scroll to Organiser and
press Select.
press Select.
4 Press Options and choose from:
To record a voice memo:
press Select.
Delete
Delete the voice recording.
■
1 Press Menu, scroll to Organiser and
Rename
Rename the file.
■
Properties
View the size and format information
of the recording.
2 Scroll to Voice recorder and press
With your Samsung E330, keeping on top
■
Add
of your list of things to do is easy. Simply
■
Mark
3 Record is highlighted. Press Select.
create a list of your tasks in the To do list,
■
Edit
4 To start the recording, press Select.
so that you are able to keep track of
■
Move
5 Speak into the microphone on the
important deadlines.
■
Copy
■
Delete
■
Delete all
press Select.
multi media message.
■
which can each be up 30 seconds long.
■
Send
Send the voice recording as part of a
record, save and listen to voice memos.
3 Press Options and choose from:
1 Press Menu, scroll to Organiser and
Press Options to choose from:
Select.
Note: Please obey all local laws. Do not
use this feature illegally.
bottom right hand side of your phone.
6 The recording will automatically stop
after 30 seconds. If you want to end it
sooner, press Select.
2 Scroll to To do list and press Select.
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manage your time
manage your time
keep track of your time and finances
To use the converter:
not available to pay as you go customers
Your Samsung E330 has built-in calculator
1 Press Menu, scroll to Organiser and
If you spend a lot of time away from the office,
and currency converter.
Orange Answer Fax
Press OK. The amount you entered
2 Scroll to a Conversion and press
colleague or friend sends you a fax on your
personal Answer Fax number, you will receive a
text message that tells you how many pages
there are and the number it was sent from. You
3 Choose from:
1 Press Menu, scroll to Organiser and
Currency
■
Length
2 Scroll to Timer and press Select.
2 Scroll to Calculator and press Select.
■
Weight
3 Press Set and then enter the time you
3 Enter numbers using the keypad. Press
■
Volume
press Select.
* to enter a decimal point. Press # to
■
Area
and print your faxes using any fax machine that
add, subtract, multiply or divide. To
■
Temperature
is convenient to you. Simply call your Answer
delete a character, press
follow the simple prompts to retrieve your faxes.
To connect to Orange Answer Fax, call 150
from your Orange phone.
Note: The availability of Orange Answer Fax
1 Press Menu, scroll to Organiser and
■
can then use your Orange phone to retrieve
Phone by pressing and holding the 1 key, and
To use the Timer:
Select.
To use the calculator:
Orange phone to store faxes until it is
convenient for you to print them. Whenever a
and its equivalent value will display.
press Select.
you can still keep on top of your faxes with
Orange Answer Fax. This service enables your
6 Select the new unit of measurement.
.
4 To perform a sum, press Equal.
press Select.
want to count down and press OK.
4 Press Start. Even if you exit the timer it
will still count down.
5 To stop the timer melody when it
4 Enter the value to be converted and
scroll down. To enter a decimal point,
press the # key.
5 Scroll right to choose the original unit
of measurement, then scroll down.
sounds open and close the phone or
press any key.
6 To stop the timer before the timer
finishes press Stop on the timer
screen.
when you are abroad is dependent upon the
network you are using. You are charged a
standard data call charge.
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10
To use the Stopwatch:
1 Press Menu, scroll to Organiser and
press Select.
2 Scroll to Stopwatch and press Select.
3 To start the stopwatch, press OK.
4 To check an interval time press OK, the
stopwatch will continue to run.
5 Pressing Reset clears the stopwatch or
press
to exit.
have fun on your phone
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have fun on your phone
when you have time to spare, why
not test your gaming skills against
your phone
have fun on your phone
4 Scroll to the game you want to play
wap games
download games and applications
and press Launch. The following
options are available:
You can access a great selection of
Your phone is preconfigured with Java™
START GAME
games on your phone using your wap
technology. This allows you to download
Start a new game.
connection. These games are different to
Java™ games and applications to your
CONTINUE
the downloadable games, as they require
phone via Orange world, which you can
E330 is more fun than ever. You can also
Continue the last game you were
you to be connected while you are playing.
then use and update wherever you are.
download new games to play from Orange
playing.
HIGH SCORE
To play games using your wap
To download a Java™ application:
Displays the high score table.
connection:
■
With the full colour screen and excellent
sound quality, gaming on your Samsung
using wap when you’ve completed the
■
■
games we’ve already put on your phone.
Note: This option may not be
To play a game:
available for some games.
■
1 Press Menu, scroll to Fun box and
Instructions on how to play the
press Select.
2 Scroll to JAVA world and press Select.
3 Select Downloads and choose from:
HOW TO PLAY
game.
■
1 Open the wap site with the application
1 Open the Orange World homepage by
pressing
. Scroll to More fun and
press Options, then OK.
2 Open the Games option and you will
OPTION
see a list of games that you can play.
Switch the game sound on or off.
Once you have chosen which game to
■
SnowBall Fight
play you can open the instructions
■
BubbleSmile
option to learn about the game.
you want to download.
2 Follow the on-screen prompts for
downloading.
3 All downloading games will be stored
in your Fun box menu.
Note: You will be charged the standard
Orange World access charge while you
are connected and playing games.
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11
International services
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International services
Orange International services for
pay monthly customers
International services
Note: The availability of this service will be
dependent on the partner network
supporting Text Messaging and MultiMedia
Whether it’s two weeks in the sun or a
Messaging.
quick business trip, take Orange with you
What are the international dialling
codes I need to add to numbers
when I am calling to or from the
UK?
pay monthly check list before
you travel
1 Call customer services on 150 from
country
code
your Orange phone or 07973 100 159
when you go abroad and have the
When travelling abroad, always try to keep
Austria
+43
from any other phone to activate your
reassurance that it’s the affordable way to
safety at the front of your mind.
Belgium
+32
phone so you can make and receive
Cyprus
+357
calls abroad. Roaming needs to be
Denmark
+45
activated at least 24 hours before
travelling abroad and it only has to be
keep talking.
1 For safety and security, always pack
You can call or send text messages or
your Orange phone in your hand
France
+33
photo messages from abroad by simply
luggage and switch it off before
Germany
+49
adding the international dial code before
boarding a plane.
Greece
+30
2 If you want to use Answer Fax abroad
the number you call or text.
activated once.
Italy
+39
you must have it activated on your
they can expect a different ring tone
Luxembourg
+352
account at least 24 hours before you
If you call or send a text or photo
when they call you or they might hear a
Netherlands
+31
leave the UK. Call 150 from your
message abroad from the UK it makes
recorded message in a foreign
Northern Cyprus
+905
Orange phone or 07973 100 150 from
sense to use your Orange phone.
language if you are out of coverage.
Portugal
+351
any other phone for details. The
Orange’s low fixed price rates make it
Rep. of Ireland
+353
availability of this service is dependent
simple to work out exactly what you will
Spain and islands*
+34
upon the partner network which you
be charged, so now you can stay in touch
Sweden
+46
are logged into.
around the world.
UK
+44
2 Let others know you are abroad so
*includes the Canary and Balaeric islands.
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International services
3 If you have Line 2 we recommend that
International services
7 Make sure that the frequently used
You can call or send text messages or
you divert all Line 2 calls to your
numbers in your phonebook are saved
photo messages from abroad by simply
Orange Answer Phone before you
with the International dialling codes you
adding the international dial code before
leave as this service is not available
need, ie, +44 minus the leading zero
the number you call or text.
while you are abroad.
from the area code for calls back to
4 Remove any temporary bars on
the UK.
international calls using the menu
options on your phone.
5 Set up any diverts on your Orange
phone before you leave the UK as you
Note: The availability of Orange products
will not be able to do it when you are
abroad. Refer to chapter 4 for more
information on call diverts.
Call the Information line on 450 from
If you call or send a text or photo
your Orange phone or 07973 100 450
message abroad from the UK it makes
from any other phone. You can also
sense to use your Orange phone.
go to www.orange.co.uk to obtain an
and services when roaming is dependent
upon the partner network.
Orange International services for
pay as you go customers
6 Make sure you pack your charger and
How do I know which countries
I can call from and to using my
Orange phone?
up-to-date list of roaming destinations.
When travelling abroad, always
try to keep safety at the front of
your mind
pay as you go check list before
you travel
1 For safety and security, always pack
a three-pin adaptor so you can charge
Whether it’s two weeks in the sun or a
your Orange phone in your hand
your phone while abroad.
quick business trip, take Orange with you
luggage and switch it off before
when you go abroad and have the
boarding a plane.
reassurance that it’s the affordable way to
keep talking.
2 Let others know you are abroad so
they can expect a different ring tone
1 Remove any temporary bars on
international calls using the menu
options on your phone.
2 Top up your Talk Time by:
■
Credit or debit card
when they call you or they might hear a
Register your card 72 hours before
recorded message in a foreign
you go and you can then call 450
language if you are out of coverage.
from your Orange phone to top up
your talk time.
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international services
■
international services
Orange Top-up Swipe Card
Note: The availability of Orange products
For more information call Orange customer
Before you go, use your Orange
and services when roaming is dependent
services on 150 or, if you are a pay as you
Top-up Swipe Card to top up; in the
upon the partner network.
UK they’re available in any Orange
go customer, on 450 from your Orange
If you use GPRS abroad you may need to
phone.
manually select the network you use to
when you go abroad, you need to
select the partner network to use
using your Answer Phone abroad
Buy £20 and £50 vouchers from any
Orange has partnerships with a range of
While abroad, you can use your Answer
Call customer services on 150 from your
Orange shop or high street stockist.
networks in a variety of countries.
Phone as easily as you do when in the UK.
Orange phone, or 07973 100 150 from
Note: Orange Top-up vouchers are
When you go abroad, you need to tell your
not currently available abroad. Only
phone to select a network.
shop and wherever you see the
Top-up symbol.
■
using GPRS abroad
ensure that you are roaming on a network
that supports GPRS Roaming.
Orange vouchers
UK vouchers will be redeemed.
1 Press Menu, scroll to Network and
any other phone, to get an up-to-date list
1 Simply press and hold the 1 key.
of foreign operators that support GPRS
2 You will be connected to your Answer
Roaming and the tariffs applicable to the
Phone. Now just press:
service plan.
1
to listen to your message again
You can connect to GPRS services as if
2
to save your message
you are in the UK when you use it
3
to delete your message
abroad.Orange Care
Automatic
7
to rewind 10 seconds
with the international dialling codes you
You are connected to the first
8
to skip to the next message
Life’s difficult enough, without having to
need, ie, +44 minus the leading zero
available network.
9
to fast forward 10 seconds
worry about the expense and hassle of
Manual
#
to return the call
replacing your phone.
3 Make sure you pack your charger and
a three-pin adaptor so you can charge
your phone while abroad.
4 Make sure that the frequently used
numbers in your phonebook are saved
from the area code for calls back to
the UK.
press Select.
2 Scroll to Network selection and press
Select.
3 Choose from:
■
■
Choose from a list of available
networks
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12
ensure your phone
is secure
90
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ensure your phone is secure
Orange Care
ensure your phone is secure
If this can’t be avoided, please make
information that Orange reasonably
on 150 if you are a pay monthly customer
To get Orange Care call customer services
sure it’s locked in the boot or locked in
requests in connection with the
Life’s difficult enough, without having to
or 450 if you are a pay as you go
the glove compartment.
worry about the expense and hassle of
customer.
■
Note: Orange Care includes insurance and
How to claim:
■
Never loan your phone to someone else.
replacement of your phone.
■
replacing your phone.
With Orange Care you get:
■
■
maliciously damaged we need a crime
conditions and exclusions as stated in the
loss, theft, accidental or malicious
reference section. You should read these
damage and handset breakdown.
carefully.
number if it is lost.
■
■
A replacement phone of the same
Protecting your phone
■
our acceptance of your claim, to any
■
■
reference number or a lost property
warranty which is subject to terms and
Worldwide cover for 12 months against
model despatched within 24 hours of
Remember, if your phone is stolen or
Report the loss, theft or damage to
■
Once your claim is agreed, and the
Orange as soon as possible.
administration fee of £15 is paid,
Loss, theft or malicious damage claims
Orange will despatch your replacement
must be reported to the police
phone. Please see the Orange Care
immediately (or as soon as possible
terms and conditions in the reference
within 24 hours of discovery).
section for more information.
UK address.
Accidents happen – which is why we offer
The same number and the same service
Orange Care. However, we do ask that
barred to prevent unauthorised use
Small Business customers opening an
on your replacement Orange phone that
you take good care of your phone and
simply call Orange customer services.
Orange account receive Orange Care free
you enjoyed on your old one, so you’re
follow just a few basic steps to help
To speed up your claim make a note of
of charge for the first 12 months. Small
never out of touch for long.
protect your phone:
the key facts before calling, eg, time of
Business customers will receive a free
Great value cover for £5 per month.
■
Don’t leave your phone unattended in
theft, where you lost it, how it got
replacement for their lost, stolen and
a public place.
damaged and what the damage is,
damaged phones which will be sent out
Don’t leave your phone in a vehicle.
steps taken to recover your phone and
within 24 hours of our acceptance of your
any other relevant details. You must
claim.
■
■
■
To make a claim or to have your phone
provide any assistance and/or
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ensure your phone is secure
manufacturer’s warranty
If you do not have Orange Care you still
receive a 12-month manufacturer’s warranty
which covers you against phone faults.
Please call 0208 391 0168 for more details.
ensure that only authorised people
can use your phone
ensure your phone is secure
What if I enter the wrong PIN?
If you enter an incorrect SIM Card PIN or
PIN2 three times in a row, your SIM Card
will block. You will need a PUK (personal
unblocking key) to unblock your SIM
Card.
Call customer services on 07973 100
150 if you are a pay monthly customer
To activate your SIM Card PIN:
To change your SIM Card PIN:
1 Press Menu, scroll to Phone settings
1 Press Menu, scroll to Phone settings
and press Select.
2 Scroll to Security and press Select.
3 PIN check is highlighted. Press Select.
3 Scroll to Change PIN and press Select.
4 Enable is highlighted. Press Select.
4 Enter your current PIN number and
5 Enter your four-digit PIN code and
press OK.
or 07973 100 450 if you are a pay as
you go customer for details on how to
To turn your phone on once SIM Card
four-digit PIN (Personal Identification
unblock your phone.
PIN is activated:
switch your phone on. This PIN is preset
to 1111. To increase your phone’s security
you can change the PIN to a number only
you know.
94
press OK.
5 Enter your new PIN number and
press OK.
If your phone’s SIM Card PIN is activated a
Number) will be requested each time you
and press Select.
2 Scroll to Security and press Select.
6 Enter your new PIN number again to
confirm.
Do not attempt to guess the PUK code.
If you enter your PUK code incorrectly
10 times in a row, you will permanently
block your SIM Card and you may have
1 When you switch your phone on, Enter
PIN will show in your display.
2 Enter your PIN code and press OK.
to return your phone to Orange.
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ensure your phone is secure
security code protects your phone
against unauthorised use
13
What are the security codes for?
Your Orange phone comes with a
The security code can be set to activate
number of preset security codes.
when a different SIM Card is used in your
Each code controls one of your phone’s
phone, to prevent unauthorised use. The
features. Use the table below to identify
security code is preset to 0000.
which code you need to activate
each feature.
1 Press Menu, scroll to Phone settings
and press Select.
security feature
preset code
SIM Card PIN (PIN1)
1111
Fixed dialling (PIN2)
1111
Call barring
1111
Lock code
12345
2 Scroll to Security and press Select.
3 Scroll to SIM lock and press Select.
4 Enable is highlighted. Press Select.
5 Enter your four-digit security code and
press OK.
6 Re-enter the code and press OK.
reference
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reference
safety
reference
If you don’t have a personal handsfree
Accessories Hotline on 0500 178 178 or by
needed. As with any other radio
kit or personal handsfree car kit, stop
visiting your local stockist.
transmitting equipment, you are advised
and park your vehicle safely with the
The mobile phone described in this guide is
that for the satisfactory operation of your
engine off before using your phone,
4
approved for use on the Orange network. A
phone and for your own safety, you should
although never on a motorway slip road
■
number of features included in this guide
use your phone only in the normal
are called Network Services. These are
operating position.
1
network services
operate at a higher power level than is
■
or hard shoulder even if it is urgent.
service the personal handsfree car kit or
Do not store or carry inflammable
the phone in a vehicle. Faulty installation
liquids, gases or explosive materials in
or service may be dangerous and may
using your Orange phone in a
the same compartment as your phone,
invalidate any warranty which may apply
vehicle
its parts or accessories and always
■
special services that you can arrange
through Orange. Before you can take
3
advantage of the Network Services, you
must subscribe to them through Orange.
Safety comes first, and is the ultimate
Instructions for these services are included
responsibility of the driver. Therefore:
in this guide.
■
2
everyday use of your phone
Hold your phone as you would any other
telephone, with the antenna pointing up
■
car kit installation
Only qualified personnel should install or
store your phone safely and securely.
to the unit.
■
For vehicles equipped with an air bag,
You should always use a phone holder
remember that an air bag inflates with
Orange recommend that you do not use
in your car to secure your phone safely.
great force. Do not place objects,
your phone when driving, unless you are
Never place the phone on the
including both installed or portable
using a wired personal handsfree kit or
passenger seat or where it can break
wireless equipment, in the area over the
personal handsfree car kit.
loose in a collision or sudden stop.
air bag or in the air bag deployment
■
If you need to make or receive a call
area. If a personal handsfree car kit is
and over your shoulder. If your phone has
and you have a personal handsfree kit
Remember: Always give your full attention
an extendible antenna, extend it fully. Do
or personal handsfree car kit, make sure
to driving. There is a personal handsfree kit
not touch the antenna unnecessarily when
it is done sensibly using speed dialling
and personal handsfree car kit available for
the phone is switched on, as this will affect
or voice activation where possible, and
most Orange phones which you can
equipment in your vehicle is mounted
call quality and may cause the phone to
keeping calls brief and to a minimum.
purchase separately by calling the Orange
and operating properly.
98
improperly installed and the air bag
inflates, serious injury could result.
■
Check regularly that all mobile phone
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reference
reference
Your mobile phone is a low power radio
6
When making an emergency call,
999, 112 or other official emergency
transmitter and receiver. When it is
If your phone offers the features listed
remember to give all the necessary
number) may vary by location. However,
switched on, it receives and sends out
below, and if you have restricted or barred
information as accurately as possible.
only one official emergency number is
radio frequency (RF) signals. Most
outgoing calls from your phone, calls to
Remember that your phone may be the
programmed into your phone, which may
modern electronic equipment is shielded
emergency numbers (999 or 112 in the UK)
only means of communication at the scene
be incorrect if you are using your phone
from RF signals. However, RF signals may
may still be possible. The features are:
of an accident - do not cut off the call until
overseas. Please check with our Partner
affect improperly installed or inadequately
■
Restricted dialling lists
given permission to do so by the operator.
Network abroad for the emergency number
shielded electronic systems in motor
■
Call barring
vehicles (eg electronic fuel injection,
■
Fixed dialling lists
7
electronic anti-lock braking, electronic
■
Calls to closed user groups
If your phone supports preprogrammed
using radio signals, mobile and fixed line
speed control or air bag systems, etc).
■
Keypad locking
one touch emergency dialling, using the 9
networks which cannot always guarantee
key to call the emergency number may not
connection in all conditions. Therefore
emergency calls
Check with the manufacturer or its
that is used in that location. Your Orange
one touch emergency dialling
phone, like any mobile phone, operates
representative regarding your vehicle. You
Ensure the phone is switched on and in
be possible when you have restricted or
never rely solely upon your mobile phone
should also consult the manufacturer of
service. Give your location to the operator.
barred outgoing calls from your phone. This
for essential communication such as
depends on the type of restriction you have
medical emergencies. Do not hang up
To make an emergency call:
chosen, and the type of barring option you
during an emergency call until you are told
1 If the phone is not on, switch it on.
have selected.
to do so by the operator.
any equipment that has been added to
your vehicle.
5
■
fuse replacement
Always replace a blown fuse with a fuse
Check for adequate signal strength.
2 From the main display key in the
of the same type and size. Never use a
emergency number for your location (eg
fuse of a higher rating.
999, 112 or other official emergency
number).
100
One touch emergency dialling does not
operate when certain other features are in
Note: When using voice dialling you must
use (such as keypad locking and others).
say the name exactly as you said it when
you recorded it, which may be difficult in,
Note: Official emergency numbers (e.g
for example, a noisy environment or during
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reference
reference
an emergency. Do not rely solely upon
9
voice dialling in all circumstances.
■
pacemakers
10
hearing aids
Pacemaker manufacturers recommend
Certain hearing aids can be interfered with
mobile telephone network, and is illegal.
that a minimum separation of 16 cm (6
by your mobile phone. If this occurs, please
Note: Failure to observe this instruction
Note: A valid SIM Card must be inserted
inches) be maintained between a
consult the hearing aid manufacturer.
may lead to suspension or denial of Orange
in your phone in order to make
handheld phone and a pacemaker to
emergency calls. Pay as you go
avoid potential interference with the
11
customers do not need to have talk time
pacemaker. These recommendations
Operation of any radio transmitting
available, but need to have used the
are consistent with the independent
equipment, including mobile phones, may
13
phone in the previous six months.
research of and recommendations of
interfere with the working of other
■
Wireless Technology Research. Users
inadequately protected medical devices.
phone when at a petrol station or other
with pacemakers should therefore:
Consult a physician or the manufacturer of
refuelling point. You must observe
Always keep your phone at least 20
the medical device if you have any
restrictions on the use of radio
in force in any area, and always turn off
cm (8 inches) away from your
questions. Always switch off your phone in
equipment in fuel depots (fuel storage
your phone wherever it is forbidden to use
pacemaker when the phone is
health care facilities when any regulations
and distribution areas); chemical plants
it, or when it may cause interference or
switched on.
posted in these areas instruct you to do so.
or where blasting operations are in
8
operating environment
Remember to follow any special regulations
danger. When connecting the phone or any
■
■
accessory to another device, read its user
guide for detailed safety instructions.
■
Do not connect incompatible products.
■
phone services to the offender, or legal
other medical equipment
action or both.
Never carry your phone in your
explosive materials
You are advised to switch off your
progress.
breast pocket.
12
aircraft safety
Use the ear opposite to the
Using your phone while in the air is
atmosphere are often but not always
pacemaker to minimise the potential
prohibited. Switch off your phone before
clearly marked. They include: below
for interference.
boarding any aircraft. The use of mobile
deck on boats; chemical transfer or
Switch off your phone immediately if
telephones in an aircraft may be dangerous
storage facilities; vehicles using liquefied
you suspect that interference is
to the operation of the aircraft, disrupt the
petroleum gas (such as propane or
■
Areas with a potentially explosive
being caused.
102
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reference
butane); areas where the air contains
reference
Your phone must be switched on to
information stored on them may be
chemicals or particles, such as grain,
access games, ring tone composer,
erased.
dust or metal powders; and any other
calendar, calculator, wap, infrared, timer
area where you would normally be
and other similar features. Do not
advised to turn off your vehicle engine.
switch your phone on when mobile
■
■
areas. Its moving parts can be damaged.
■
Your phone is powered by a
Always switch your phone off in any
rechargeable battery. Note that a new
facility where posted notices so require.
battery’s full performance may only be
achieved after two or three complete
phone use is prohibited or when it may
15
cause interference or danger.
Warning: Use only batteries, charger and
The information or services you have
accessories approved for use with this
discharged hundreds of times but it will
cannot guarantee coverage inside
accessed using wap are stored in the
particular phone model. The use of any
eventually wear out. When the operating
buildings. If you have difficulty in making or
cache of your phone, which is a
other types may invalidate any approval or
time (talk time and standby time) is
receiving calls, you should contact Orange
memory used to store data temporarily.
warranty applying to the phone, and may
noticeably shorter than normal, it is time
customer services.
You should empty the cache of your
be dangerous.
phone after each use to ensure that any
■
Note: The functioning of your phone can
be affected by localised conditions, and we
14
■
general safety information
confidential information cannot be
When changing your phone’s cover,
always switch off the power and
■
■
accessed by anyone using your phone.
■
phone and battery care
Do not charge the battery when either
charge and discharge cycles.
■
to buy a new battery.
■
of your phone’s covers are removed.
■
Parts of the phone are magnetic.
Temperature extremes may affect the
ability of your battery to charge: allow it
Keep the phone and all its parts and
accessories out of children’s reach.
The battery can be charged and
to cool down or warm up first.
■
Metallic materials may be attracted to
or any other device. Always store the
the phone. Always secure the phone in
it dry. Precipitation, humidity and all
phone with the covers attached. Never
its holder because metallic materials
types of liquids or moisture can contain
use. Do not leave the batteries connected
use a phone without a cover.
may be attracted by the earpiece. Do
minerals that will corrode electronic
to the charger for longer than a week,
Remember to always make backup
not place credit cards or other magnetic
circuits.
since overcharging may shorten its
copies of all important data.
storage media near the phone, because
Do not use your phone in dusty, dirty
lifetime. If left unused, a fully charged
104
■
■
Your phone is not water resistant. Keep
Never use any charger or battery which
disconnect the phone from the charger
is damaged or worn out.
■
Always unplug the charger when not in
105
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■
■
■
■
radio waves and
your phone
battery will discharge itself over time.
the + and - terminals of the battery).
Do not paint your phone as this can
Therefore, always take adequate
solvents, or strong detergents to clean
clog its moving parts and prevent
precautions when carrying a spare
your phone. Wipe it with a soft cloth
operation.
battery in a purse or pocket.
slightly dampened in a mild soap and
Specific absorption rate, or SAR, is an
Batteries must be recycled or disposed
water solution.
internationally accepted way of measuring
Do not store it in hot areas. High
how much radio frequency (RF) energy is
Only use the antenna supplied or an
■
■
Do not use harsh chemicals, cleaning
approved replacement antenna.
of properly and according to your local
Unauthorised antennae, modifications
regulations, and must never be
temperatures can shorten the life of
absorbed by the body when a mobile
or attachments could damage the
disposed of in household waste. Never
electronic devices, damage batteries
phone is used.
phone and may violate regulations
dispose of batteries in a fire.
and warp or melt certain plastics.
governing use of mobile phones.
■
reference
Do not store your phone in cold areas.
All phones on the Orange network are
Keep all SIM Cards out of children’s
any accessory, including the charger,
When it warms up (to its normal
designed by the phone manufacturers to
reach.
grasp and pull the plug, not the cord.
temperature) moisture can form inside
comply with the relevant recommendations
For good operation times, discharge
the phone which may damage
and standards. Orange believes that new
intended purpose, and never use any
an NiMH battery from time to time by
electronic circuit boards.
and existing customers should be fully
charger or battery which is damaged or
leaving your phone switched on until it
worn out.
turns itself off.
All of the above suggestions apply equally
The SAR value for your Samsung E330 is
Do not attempt to open the casing on
to your phone, battery, charger or any
0.903w/kg.
your phone or its battery. Non-expert
accessory. If any of them is not working
handling may damage it.
properly, contact Orange customer services
Note: The SAR value for your phone has
Do not drop, knock or shake the phone.
on 07973 100 150 or, if you are a pay as
been provided to Orange by the
metallic object such as a coin, clip or
Rough handling can break the internal
you go customer, on 07973 100 450, from
manufacturer. By acting as facilitator for
pen causes direct connection between
circuit boards.
any other phone for assistance.
conveying this information to our
Use your phone battery only for its
Never allow the battery terminals to
■
■
■
short circuit, as this can cause damage
to the battery or to the connecting
object (a short circuit can occur if a
106
■
When you disconnect the power cord of
■
■
informed about SAR.
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reference
customers, Orange is fulfiling its duty as a
data protection
direct debit
you can choose to allow information only
responsible retailer.
We will use the personal information you
Paying by Direct Debit is a convenient way
access and access which will allow
supply us to help manage your Orange
to pay. If you're a pay monthly customer
changes to be made. Please call customer
account efficiently, for example, to assist in
you will still be sent a detailed monthly
services who will send you a form.
handling queries, sending bills (excluding
statement but won't have to remember to
14-day phone return
pay as you go) or to send you information
send a cheque each month. To set up a
Orange useful booklets
The 14-day phone return only applies to
on products and services which may be of
Direct Debit payment call 150 from your
If you would like to receive a free booklet
new phones and excludes upgrades and
particular interest to you. From time to time,
Orange phone.
containing useful information on an Orange
reconditioned phones. If you are unsatisfied
we may pass information about you to third
with our service in any way, you can return
parties or government agencies. Full details
If you're a pay as you go customer you can
services on 07973 973 150 or, if you are a
your phone within 14 days of purchase,
are given in the terms and conditions
combine control with peace of mind,
pay as you go customer, 450 from your
and we will reimburse you the cost of
booklet.
topping up from as little as £10 a month to
Orange phone.
paperwork
purchase and your connection charge. All
product or service call Orange Customer
£100. You can change or cancel your
we request is that you pay for the calls
Please call Orange customer services on
Direct Debit anytime, just give 14 days
you’ve already made and a percentage of
07973 100 150 or, if you are a pay as you
notice. To set up a Direct Debit payment
the monthly subscription. Simply fill in the
go customer, on 07973 100 450 if you do
call 450 from your Orange phone .
form supplied with your phone and take it
not wish to receive any marketing materials
along with your phone to your stockist. You
related to Orange and its services, or if you
allowing access to your Orange account
should retain the form for your records.
do not wish us to pass on your details to
It can sometimes be useful for someone
any other reputable organisations for sales
else to have access to your account, for
and marketing purposes.
example if you have more than one Orange
phone in your name. As an account holder
108
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reference
reference
Orange Care terms and
conditions
1
interpretation
1.1 In these terms and conditions
your Orange pay monthly phone or
claims, to arrange repairs and issue
Brokers Limited. Requests should be
07973 100 150 from any other phone.
replacement phones on behalf of the
made in writing, stating your Orange
Small Business customers should call
insurer. For the purposes of this
phone number.
345 from their Orange phone or
Insurance “phone" means handset,
07973 100 345 from any other phone
standard battery, SIM card and
Insurance refers to the provisions of
and Business Solutions customers
charger, originally supplied as part of
clause 3 and Warranty to the
should call 158 from their Orange
the standard package.
phones
Your phone which must be in your
phone or 07973 100 158 from any
Insurance and Warranty are referred to
other phone. Pay as you go
authorised insurer whose details are
authorised user is insured worldwide
as Orange Care.
customers can purchase Orange Care
available upon request to HSBC
subject to the terms and conditions of the
by calling 450 from their Orange
Insurance Brokers Limited, Quay
Insurance policy (see clause 6.14 in respect
the provisions of these terms and
phone or 07973 100 450 from any
West, Trafford Wharf Road,
of conditions outside the United Kingdom).
conditions and does not apply and
other phone.
Manchester, M17 1PL.
If your phone (or parts there of) is lost,
cannot be purchased in relation to any
2.4 The following paragraphs describe the
second line activated on your Orange
2
phone. (Orange Care only applies to
2.1 Orange Personal Communications
insurance terms
possession or in the possession of an
stolen or damaged you will be entitled to a
conditions and cover provided under
replacement or repair “free of charge”
the terms of this Insurance which
subject to payment of the administration
approved and Orange branded
Services Limited (Orange) is monitored
forms part of a master policy arranged
fee as detailed in clause 9.6, subject to
phones).
by HSBC Insurance Brokers Limited
by HSBC Insurance Brokers Limited
compliance with all the following terms and
which is a member of the General
on behalf of Orange. This Insurance is
conditions of the policy. For your
Insurance Standards Council.
subject to the terms and conditions of
information an authorised user is the
the master policy, a copy of which can
Orange registered customer, other users
be obtained from HSBC Insurance
officially notified to Orange by the customer
1.3 To check whether your chosen service
plan includes Orange Care or requires
Orange Care to be purchased as an
optional extra please call 150 from
110
cover for lost stolen and damaged
provisions of clause 7, together
1.2 Orange Care is subject at all times to
2.3 The Insurance is arranged with an
3
2.2 Orange is authorised by the insurer to
collect premiums, to accept or decline
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reference
reference
and authorised by Orange, the registered
you must provide the following:
4
customer’s spouse/partner, members of
3.2.1 the crime reference number in
4.1 A replacement or repair will not be
exclusions
his/her immediate family, all of whom would
respect of theft or malicious
provided under the terms of the
normally reside at the registered customer’s
damage claims or the lost
Insurance where the loss or damage
address and employees of the registered
property reference number if
is caused by or consists of:
the phone has been lost;
4.1.1 normal wear and tear or
customer who use the phone with
permission of the customer.
3.2.2 full details of how the loss, theft
or damage occurred; and
3.1 Loss, theft or malicious damage
locked glove compartment and
atmospheric or climatic
the vehicle itself was securely
immediately but in any event within 24
requested by Orange regarding
operating cause;
United Kingdom please refer to
Clause 6.14.
3.2 Your claim must be reported to
Orange as soon as possible but in any
event not more than 24 hours after
the cause of loss or damage.
replacement on behalf of the insurers.
3.4 Lost, stolen or damaged antennas will
to take reasonable care by you
4.1.3 improper maintenance, repair or
or any authorised user or any
modification;
4.1.4 defective materials or
workmanship covered by the
appropriate, free of charge once only.
manufacturer’s warranty;
3.5 You or any authorised user of the
phone must at all times act with due
damage. In respect of claims arising
care in looking after the phone and take
outside the United Kingdom please
all reasonable precautions to safeguard
refer to Clause 6.14. To make a claim
it against loss, theft or damage.
locked;
4.1.10 any wilful act, neglect or failure
4.1.2 confiscation or detention;
be repaired/replaced, where
you discover the loss, theft or
unattended vehicle unless the
item was in a locked boot or
conditions or other gradually
3.3 Orange will arrange repair or
unattended in a public place;
4.1.9 theft of items from an
rusting or oxidisation,
evidence as may reasonably be
In respect of claims arising outside the
of the phone;
4.1.8 loss of or theft of items left
deterioration, depreciation,
claims must be reported to the Police
hours of discovery of the occurrence.
112
3.2.3 any other information and
not impair the normal functions
4.1.5 breakdown of or interruption to
the network service;
4.1.6 loss of use or consequential
loss of any kind;
4.1.7 cosmetic damage which does
wilful act or neglect carried out
at the direction or instigation of
you or any authorised user;
4.1.11 disregard of manufacturer’s
and/or operating instructions;
4.1.12 damage resulting from pressure
waves caused by aircraft or
other aerial devices travelling at
sonic or supersonic speeds;
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reference
reference
4.1.13 war and hostilities;
network in your name;
4.1.14 loss, destruction or damage in
4.2.4 at the time of loss, theft or
Northern Ireland due to civil
damage the phone was not
commotion unlawful or wanton
being used or in the possession
act committed maliciously in
of you or an authorised user.
connection with any unlawful
association;
from refurbished stock that have been
tested and are fully functional.
6.3 In the event of a claim you are only
entitled to repair or replacement (at
the option of Orange) of your phone.
5
premium payment
deliver the replacement.
6.6 When a replacement phone has been
supplied due to accidental or
malicious damage the original phone
must be returned to Orange.
6.7 When a replacement phone has been
There is no entitlement to any
supplied because of loss or theft, if
4.1.15 radioactive contamination;
Insurance cover will cease if any premium is
monetary settlement under the terms
the original phone is subsequently
4.1.16 loss or theft of a phone from
not paid on the due date unless such delay
of the Orange Care Insurance policy.
recovered it must be returned to
temporary premises is covered
is due to a processing error by any clearing
only where there is evidence of
bank or similar. Your phone will not be
unaffected by the replacement of your
forcible and violent entry or exit.
replaced or repaired if any sum is due by
phone and will continue to apply from
you to Orange.
the date the Insurance first came into
have not taken reasonable care of
force.
your phone any claim may be referred
4.2 A replacement or repair will not be
provided if:
4.2.1 Orange has reason to believe
you have made a fraudulent
6
general
6.1 It is a condition of this policy that the
6.4 The Insurance period will be
6.5 Should you find a phone that you
Orange as it is the property of the
insurer.
6.8 If there is reason to believe that you
to Chartered Loss Adjusters in order
have reported lost or stolen before
to carry out a special investigation into
replacement of any phone will only be
you have received a replacement, you
the circumstances of the claim. No
made with an Orange product.
must report this to Orange
free replacement or repair will be
efforts to recover any lost or
Wherever possible, reasonable efforts
immediately so that the delivery of the
provided unless and until the adjusters
stolen items;
will be made to ensure that the
replacement can be cancelled. If you
confirm your claim is acceptable
replacement phone is of the same or
fail to do so we reserve the right to
similar specification.
impose a charge for any attempt to
claim;
4.2.2 you do not make reasonable
4.2.3 the phone is not registered and
connected to the Orange
114
6.2 Replacement phones may be supplied
under the terms of the policy
6.9 If Orange believes that you have
115
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reference
persistently failed to take reasonable
to Orange as soon as possible but in
these terms and conditions then
care of your phone your cover will be
any event as soon as reasonably
Orange may entirely at its discretion
under either clause 3 or clause 7 will
cancelled.
practicable after you discover loss
agree to sell you a replacement phone
not attract a further period of
theft or malicious damage. A
at prevailing replacement phone
Insurance or warranty. For the
to return your phone for examination
replacement phone will not be sent to
prices. The charge for any
avoidance of doubt (subject to the
before a replacement is supplied.
you until you return to the United
replacement phone so supplied will be
provisions of clause 6) the periods
Kingdom.
applied to your Orange account.
stated in clauses 8.1, 9.1 and 10.2 as
6.10 Orange may at its option require you
6.11 If Orange has reasonable cause to
believe you have made a fraudulent
claim your cover will be cancelled.
6.12 You must provide any assistance
and/or information that Orange
6.15 Where a replacement phone is issued
6.18 Orange will use its reasonable
under the warranty the original phone
endeavours to dispatch any
must be returned to Orange.
replacement phone to you within 24
6.16 You may be charged the
hours of agreeing to issue such
6.20 Any replacement phone received
appropriate will continue to apply from
the date such cover originally came
into effect.
6.21 Any claim accepted under Orange
reasonably requests in connection
recommended retail price of any
replacement, however, for reasons
Care purchased as an optional extra
with the replacement of your phone.
battery charger or antenna returned to
beyond our control this may not
with your Pay Monthly service plan will
Orange which is shown not to be that
always be possible.
be subject to an administration fee.
6.13 A replacement item will be refused or
you will be charged for any
originally supplied with the phone or of
replacement if you have not complied
any phone returned to Orange which
and time period for any replacement
with the terms of the Insurance policy
is shown to have been deliberately
phone to be delivered, on payment of
damaged.
the administration fee detailed in
and of Orange Care.
6.14 If your phone is lost or stolen or
116
reference
6.17 If your phone is lost or stolen, or
6.19 Orange will arrange with you a place
See clauses 9.6, 9.6.1, and 9.6.2. for
details
clause 9.6. We reserve the right to
maliciously damaged whilst you are
maliciously or accidentally damaged
impose a delivery charge if you are
abroad you must report the loss or
so that it is no longer operable and
unavailable for the delivery as agreed.
theft to the relevant local authority and
such lost theft or damage falls outside
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reference
7
warranty - defective materials or
reference
7.3 Batteries only have a 12-month
workmanship
warranty.
7.1 If your phone (or parts thereof)
becomes defective due to faulty
materials or workmanship Orange will
(at its option) repair or replace it at no
term & payments - Service Plan
inclusive of Orange Care
8.1 Where you are connected to a service
term & payments – pay monthly
and will be effective 90 days after you
Service Plan with optional Orange
have been notified in writing or other
Care
durable form, unless the premium is
9.1 Where you are connected to a service
varied at the annual renewal date of
plan which requires Orange Care to
the policy. If your premium is
be purchased as an optional extra the
increased you may terminate this
charge (on payment of the
plan which includes Orange Care the
Insurance and Warranty will come into
policy on not less than 10 days notice
administration fee, if applicable, as
Insurance and Warranty will come into
force 24 hours after you call to
(before your bill date). If you do not
detailed in clause 9.6) provided that:
force when you register the phone on
request cover or 24 hours after we
give notice within one month of
7.1.1 it has been used in accordance
the Orange network. The Insurance
receive your written request for cover
notification of any increase you will be
and Warranty will remain in effect for a
and will each have a minimum term of
period of 12 months, unless you
12 months. Your confirmation of
been, or are to be undertaken
switch to a different service plan as
Insurance cover will be sent to you
premiums should be increased or any
have been arranged by Orange;
indicated in clauses 11.2 and 11.6.
within 30 working days after the end
new tax imposed then such increase
with the operating instructions;
7.1.2 any repairs which may have
7.1.3 you have complied with the
foregoing terms and conditions;
7.1.4 the Orange phone is registered
and connected to the Orange
network in your name;
7.2 This Warranty is an extra benefit and
is additional to your legal rights;
118
8
9
8.2 Orange Care cover may be purchased
separately once the initial period of 12
months has expired.
8.3 Where phones share an Orange
of the month in which cover becomes
effective.
9.2 Premiums will be invoiced monthly by
Orange on behalf of the Insurer on
Group service plan then each phone
your Orange account and must be
will be covered separately.
paid along with your Orange charges.
9.3 Premiums may be varied at any time
taken to have accepted the increase.
9.4 In the event that any tax payable on
or new tax may be passed onto you.
9.5 Where phones share an Orange
Group service plan then Orange Care
must be purchased separately for
each phone.
9.6 Any claim accepted under Orange
Care will be subject to an
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reference
administration fee charged to your
to Orange’s attention within 6
you 90 days notice of any such
card or debit card the policy will come
account in advance of any repair or
months of the date of purchase
changes. If your rights under the
into force 24 hours after your call to
replacement being undertaken.
of the phone.
policy are restricted or removed you
request cover. If you pay by cheque
may terminate Orange Care on giving
then the policy will come into force
Details of the current administration
9.6.2 For the avoidance of doubt the
fee are available on request from
administration fee is not
not less than 10 days notice ending
within 24 hours of clearance of your
Orange and are published in our
refundable.
on an invoice date. If you do not give
cheque. The Insurance and warranty
notice within one month of notification
within the policy will each have a term
periodically updated price guide. The
9.7 You may terminate Orange Care on or
administration fee is subject to change
after the minimum term by giving not
of any changes you will be taken to
of 12 months. Your confirmation of
and is payable in respect of all
less than 10 days notice before a bill
have accepted the changes.
Insurance cover will be sent to you
accepted claims made under Orange
date. As a concession, if you are also
Care with the exception of those set
terminating your Orange account then
out in clause 9.6.1.
you may terminate Orange Care within
9.6.1 The administration fee will not
the minimum term and it will not be
within 30 working days after the end
10
term and payments – pay as you go
Service Plan
10.1 When you are connected to a pay as
of the month in which cover becomes
effective.
10.3 You may request that the policy is
be payable in respect of a claim
necessary for the notice to expire on
you go service plan which requires
terminated at any time during the 12
for defective material or
your bill date but in such event you
Orange Care to be purchased as an
month period in which event Orange
workmanship of a new phone
will not be entitled to a refund of any
optional extra the premium must be
will refund to you a pro rata proportion
(including standard battery and
premiums paid.
paid in advance.
of the premium for the balance of
charging unit but excluding
120
reference
9.8 Orange will negotiate renewals of the
10.2 The policy only applies to approved
each complete month remaining of
reconditioned and/or second
Insurance policy on your behalf and
and branded Orange pay as you go
that period unless you have already
hand phones) where the
may change Insurer. The Insurer and
phones and may be purchased for
made a claim on the policy in which
defective material or
Orange may vary the terms of the
any phone within the current pay as
event no refund will be due.
workmanship has been brought
policy from time to time but will give
you go range. If you pay by credit
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reference
11
switching between Service Plans
switching takes effect you will be
service plan which includes Orange
12
covered by Orange Care for the
Care then from the date such
12.1 To make a claim under this Insurance
from one pay monthly service plan to
unexpired balance (if any) of any
switching takes effect you will be
you should call 150 from your Orange
another both of which include Orange
period under clause 8.1 calculated
covered by Orange Care for the
pay monthly phone or 07973 100 150
Care, or, from one pay monthly
from the day your phone was first
unexpired balance (if any) of any
from any other phone if you are a pay
service plan to another both of which
registered on the Orange network.
period under clause 8.1 calculated
monthly customer. Pay as you go
from the day your phone was first
customers should call 450 from their
registered on the Orange network.
Orange phone or 07973 100 450 from
11.1 In the event that you wish to switch
require Orange Care to be purchased
11.4 In the event that you wish to switch
as an optional extra then Orange Care
from a pay as you go service plan for
will continue unaffected.
which Orange Care has been
11.2 In the event that you wish to switch
11.6 In the event you switch from a pay
claims
any other phone. Small Business
purchased to a pay monthly service
monthly service plan inclusive of
customers should call 345 from their
from a pay monthly service plan which
plan which requires Orange Care to
Orange Care to a pay as you go
Orange phone or 07973 100 345 from
includes Orange Care to a pay
be purchased as an optional extra
service plan Orange Care will
any other phone and Business
monthly service plan which requires
Orange Care will automatically cease.
automatically cease.
Solutions customers should call 158
Orange Care to be purchased as an
Orange will refund to you a pro rata
optional extra the inclusive Orange
proportion of the premium for the
from a pay monthly service plan for
07973 100 158 from any other phone.
Care will automatically cease.
balance of each complete month
which Orange Care has been
Your claim will be handled fairly and
remaining of that period unless you
purchased as an optional extra Orange
from a pay monthly service plan which
have already made a claim on the
Care will automatically cease but in
requires Orange Care to be purchased
policy in which event no refund will be
such event you will not be entitled to
where there is a dispute over your
as an optional extra to a pay monthly
due.
any refund of premiums paid.
claim Orange may refer the matter to
11.3 In the event that you wish to switch
service plan which includes Orange
Care then from the date such
122
reference
11.5 In the event you switch from a pay as
you go service plan to a pay monthly
11.7 In the event that you wish to switch
from their Orange phone or
promptly.
12.2 In certain circumstances, particularly
independent Chartered Loss Adjusters
for investigation and review.
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13
complaints
13.1 If you have any queries or complaints
13.3 If you are not satisfied with the way a
complaint has been dealt with you
pay monthly terms and
conditions
to emergency services). It may include us
restricting the Service whereby you will
regarding this Insurance you should in
should write to HSBC Insurance
the first instance address this to
Brokers Limited, Quay West, Trafford
1
Orange. Call 150 from your Orange
Wharf Road, Manchester, M17 1PL.
The following words and expressions shall
from your Device
have the following meanings:
Billing Date
pay monthly phone or 07973 100 150
13.4 If you remain dissatisfied, HSBC
automatically be re-directed into Orange
definitions
when you attempt to make an outgoing call
from any other phone. Pay as you go
Insurance Brokers as a member of the
Accessories
the day on which your billing statement will
customers should call 450 from their
General Insurance Standards Council
Products approved by Orange which you
be issued after you have been connected.
Orange phone or 07973 100 450 from
is also a member of a registered
use in conjunction with your Device. They
Charges
any other phone. Small Business
independent dispute resolution
include (without limitation) batteries,
all charges for Services, as published in our
customers should call 345 from their
scheme. They will advise you how you
chargers, car kits, headsets and carry
periodically updated Price Guide. These
Orange Phone or 07973 100 345
can contact this scheme.
cases.
include any reasonable administration
Account
charges.
from any other phone and Business
13.5 Insofar as general Insurance products
Solutions customers should call 158
are concerned Orange is monitored
our records of your payments and
Connection
from their Orange phone or
by HSBC Insurance Brokers Limited
outstanding Charges, plus your personal
the process of giving you access to a
07973 100 158 from any other phone.
who are members of the General
details.
Service. "Disconnection" and "Re-
Insurance Standards Council.
Age Restricted Services
connection" have corresponding meanings.
this Insurance are not satisfied, you can
any Services which are specified for use
Content
in the second instance write to Product
only by customers over a specific age.
information, communications, images and
Insurance, Orange PCS, Senhouse
Bar
sounds, software or any other material
Road, Darlington, DL1 4YG.
a block placed by us on some or all of the
contained on or available through the
Services you normally use (except for calls
Services.
13.2 If your queries or complaints regarding
124
reference
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reference
Contract
Line One and Line Two
are supplied in conjunction with Service
Services
these terms and conditions which are
Line One is the primary means by which
Plans or outside Service Plans.
Network and other Services, including
binding on both you and Orange for each
you have access to the Services. Line Two
Orange
Orange Additional Services, provided or
Device you connect to the Orange
is a second line on the same Device with its
Orange Personal Communications Services
procured by us for you to use.
Network.
own phone number.
Limited, or any organisation that may
Service Plan
Customer Communication
Minimum Term
succeed it as the assignee of this Contract.
a number of products which shall include
information made available to you by
the minimum period for the supply of
Referred to in this Contract from time to
but not be limited to bundles of airtime,
Orange which provides information on
Services as specified in your Service Plan
time as “we” “us” or “our”.
text, and/or Orange Additional Services
Orange Services. It may be made available
commencing on the date of Registration;
Price Guide
and/or additional discounts offered by
on your Device or provided electronically or
where no period is specified in the Service
a list of our current Charges which is
Orange for an agreed monthly or other
distributed with new Devices or in mailings
Plan a minimum period of 12 months from
updated from time to time and is available
periodic payment.
to some or all Orange Customers.
the date of Registration will apply.
from us upon request.
SIM
Deposit
Network
Registration
a card or other device which shall for the
refundable amount that Orange may ask
the electronic communications system by
our acceptance of your application for
avoidance of doubt include a USIM which
you to pay before we Connect or Re-
which Orange makes Services available in
Services and our record of your data and
contains your personal telephone number
connect you to the Network or before
the United Kingdom.
any User data prior to Connection.
and which is programmed to allow you to
providing any Service.
Orange Additional Services
"Register" has a corresponding meaning.
access the Network.
Device
optional Services (including but not limited
Roaming
Suspension
a mobile telephone, device or data card
to Roaming, International Calling, Premium
An optional Service that allows you to use
the temporary disconnection of Services.
(excluding Accessories) which is approved
Rate Services and Content provided by
your Device on other operators' networks,
“Suspend" has a corresponding meaning.
by Orange for connection to its Network.
Orange) which may cost extra whether they
usually in foreign countries.
126
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reference
User
as normal until your Contract is
number of people trying to use
Services may sometimes be
you, or another person named by you, who
terminated in any of the ways
the network at the same time,
affected by maintenance and
is authorised to incur Charges to your
described in Section 4.
and faults in other
Account.
telecommunication networks to
3
2
provision of Services
your Contract and the Minimum
Term
what we aim to provide in the UK
make the Services available to you at
Minimum Term
all times. The Services are only
2.1 For each Device you own, your
from time to time require upgrading,
connected
modification, maintenance or other
works. These may result in some or all
not be at its best inside
of the Services becoming temporarily
buildings or below ground.
unavailable. In such cases, we'll do
3.2 When you move outside the Orange
everything we can to keep the period
available within the range of the base
enhanced service area this may result
of non-availability to a minimum.
Contract starts on the date of
stations that make up our Network.
in:
However, some interruption may be
Registration and will continue for the
We cannot guarantee a continuous
3.2.1 the call being terminated if you
Minimum Term and thereafter you
fault-free service. Please note that:
have limited rights to terminate your
inevitable.
are on a video call
3.1.1 the quality and availability of
3.2.2 the speeds at which data is
Contract during the Minimum Term as
Services may sometimes be
downloaded being affected.
described in Section 4.
affected by factors outside our
3.3 Any coverage maps are our best
suspension of Services
3.5 We may suspend some or all of the
Services you use, without giving you
control, such as local physical
estimate but not a guarantee of
notice, if:
what happens when the minimum
obstructions, atmospheric
service coverage, which may vary
3.5.1 we have good reason to believe
term ends
conditions, other causes of
from place to place.
2.2 After the Minimum Term ends, we will
continue to supply you with Services
128
which the Network is
3.1.2 the quality of our Services may
3.1 We will take all reasonable steps to
your Contract runs for at least the
upgrading
3.4 The Network and the Services may
that you haven't complied with
radio interference, features or
one or more of the terms of
functionality of your Device, the
your Contract
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3.5.2 you don't pay your bill within
the time stipulated in Condition
6.2; we reserve the right to
is being used for fraudulent or
suspension of Orange Additional
improper purposes
Services
3.5.5 we suspect on reasonable
3.7 We reserve the right to change,
roaming Services outside the UK
3.9 Roaming relies on the
telecommunications systems of
place a Bar on some or all of
grounds that information has
suspend or withdraw part or all of any
foreign networks, over which we have
the Services from your Device
been supplied to us without the
Orange Additional Service on giving
no control. We cannot therefore offer
(with the exception of calls to
knowledge of the person
reasonable notice.
any guarantees about Roaming
the emergency services). This
named or that an application is
Bar will remain in force until
unauthorised or contains false
you've paid everything you owe
particulars
us. At our discretion, we may
3.5.6 you notify us that your Device
charge you for Reconnection
has been lost or stolen
services.
monitoring the Services you use
3.8 For the purposes of good
3.10 If you use Services from a country
outside the UK your use of the
management and security and to
Services may be subject to different
make sure we follow your instructions
laws and regulations that apply in that
correctly and to improve our service to
other country. Orange is not liable for
emergency services or other
you through training of our staff, or to
your failure to comply with those laws
against you. The complaint will
government authorities to
monitor instances of unsolicited
or regulations.
be thoroughly investigated, and
suspend your Services.
messages we may monitor or record
and removal of the Bar
3.5.3 a complaint has been made
130
reference
3.5.7 we are required by the
Services will remain suspended
3.6 You will remain liable for all monthly or
until we know the results of that
other periodic Charges during any
good reason to believe such
investigation. Any complaint
period of Suspension.
communication is unsolicited you
communications. Where we have
Storage and transmission of
information on our Network
3.11 We may establish limits concerning
you make will similarly be
agree we may but are not obliged to
the use of the Services, for example
thoroughly investigated
block such communication.
the maximum size of an email
3.5.4 we have good reason to believe
message that may be sent or receive
that your mobile phone number
and the maximum capacity allocated
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reference
to you for storage of Content on the
Content or the provision of Content.
access to the third party services
material or viruses that may be
Network which you access via the
Orange agrees to rectify any such
and the Internet
downloaded to your Device without
Services.
problems in the Content which are
3.12 You agree that Orange has no
3.16 We have no control over the value or
your knowledge which may give
notified to Orange as soon as Orange
quality of goods, services or Content
unauthorised access to, or damage,
responsibility for the deletion,
reasonably can. If you do notice a
offered by third parties on or through
your Device and the information
corruption or failure to store any
fault or error in the Content, please
the Services. As a result we cannot be
stored on it. Orange is not liable or
Content maintained or transmitted by
notify the fault to Orange.
responsible or liable in any way for,
responsible in any way for such
and do not endorse, any of these
unauthorised access, damage to or
goods, services or Content.
loss of information on your Device.
the Network.
3.15 Orange accepts no liability for the
3.13 While Orange has no responsibility to
loss, late receipt or non-readability of
monitor the use of the Services if you
any download, transmission or other
3.17 The Services may be used by you to
exceed the use limits we reserve the
communications. The Content, which
access websites and networks
right to refuse to store or send
is obtained from a large range of
worldwide. Orange accepts no
Content on your behalf.
sources, is supplied to you on an “as
responsibility for the Content or
Age Restricted Services (if any) if you
is” basis and Orange does not warrant
services in respect of these and you
are below the age specified to access
that the Content is of satisfactory
agree to conform with the instructions
the Services. If you are allowed to
quality, fit for a particular purpose,
issued by those websites and
access the Age Restricted Services by
or any of the other parties involved in
suitable, reliable, accurate, complete,
networks relating to your use of those
virtue of the fact that you are the
the provision of Orange Content, be
secure or is free from error.
services.
specified age or older you must not
access to the Services and Content
3.14 Under no circumstances will Orange,
liable for any losses, damages, costs
132
3.18 Accessing the Internet, which is not a
Age Restricted Services
3.19 You are not permitted to access our
show or send Content from the Age
or expenses arising from or in any way
secure environment, or using third
Restricted Services to anyone below
connected with any errors, defects,
party services may leave you
the specified age. If you let anyone
interruptions, malfunctions or delays in
vulnerable to unwanted programs or
under the specified age use your
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Device, you must ensure you
4
reference
4.2.2 a lump sum equivalent to the
accordance with Condition 15.1.
total of all the monthly or other
month of us telling you about the
Restricted Services.
periodic Charges still remaining
changes). However this option does
terminating your contract because
on your initial Minimum Term
not apply if:
Orange is no longer able to provide
your rights to terminate this
agreement (except in the
4.3.1 we have increased the Charges
Contract
circumstances set out in
by an amount equal to or less
access to the Network
4.4 If, for reasons beyond our control, we
Conditions 4.3 and 15.1). You'll
than the percentage increase in
are no longer able to provide Network
terminating your Contract after the
be entitled to a rebate of 5% of
the All Items Index of Retail
Services, we will at our discretion
Minimum Term
that total if you terminate your
Prices published by the Central
either:
Contract up to and including
Statistical Office in the Monthly
4.4.1 make arrangements for you to
expire at anytime after the Minimum
the first day of the last month of
Digest of Statistics in any 12-
be supplied with equivalent
Term by giving us at least one
the Minimum Term.
month period; or
Services by another network at
4.1 You may terminate your Contract to
month's notice. You are free to restore
your Contract throughout this notice
period, should you change your mind.
4.3.2 the variations we have made
no extra cost to you, or
terminating your Contract because
have been imposed on us as a
Orange has changed its terms
direct result of new legislation,
that you wish to terminate your
statutory instrument,
Contract. In such cases we will
4.3 You may also terminate your Contract
4.4.2 accept written notice from you
terminating your Contract during
if we vary its terms, resulting in an
government regulation or
refund any pre-paid Charges
the Minimum Term
excessive increase in the Charges or
licence; or
that have not been used up.
4.2 You may terminate your Contract
134
your Billing Date (and within one
deactivate access to the Age
changes that alter your rights under
4.3.4 the variation relates solely to an
before the Minimum Term has expired
this Contract to your detriment. In
Orange Additional Service, in
if you pay us:
such cases you would need to give us
which case you may cancel that
4.2.1 all Charges that are due, plus
at least 14 days’ written notice prior to
Orange Additional Service in
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reference
termination of your Contract by
go into liquidation or become
breached Conditions 6.4.2,
Orange
subject to an administration
6.4.3, 6.4.4, or 6.4.5, 6.4.8,
order or a receiver is appointed
6.4.9, 6.4.10, or 6.4.11 or
4.5 We may terminate your Contract
Contract
5.2 Termination of your Contract is subject
immediately at any time in respect of
over any of your assets or if we
any or all the Devices owned by you,
have good reason for believing
or more of the terms of your
us and us paying you any money we
in whole or in part, by giving you
that you are unable to pay the
Contract and do not correct the
owe you. After termination, it is your
written notice if:
Charges
breach within 7 days of being
responsibility to cancel any direct
asked by us in writing to do so.
debits, standing orders, credit card
4.5.1 you fail to pass any credit
4.6.2 you haven't complied with one
4.5.5 in addition, we may terminate
assessments which we may
your Contract at any time after
reasonably consider to be
the Minimum Term has expired
necessary from time to time
by giving you at least one
4.5.2 you fail to pay any of your bills
mandates or other authorisations you
result in automatic termination of Line
Orange without written notice
4.6 We reserve the right to terminate your
misleading
4.5.4 you become insolvent within
contract immediately at any time in
to be made to us by third parties.
reason connected with Line One will
6
your responsibilities
Two.
termination of your contract by
you have given us is false or
may have given for periodic payments
4.7 Termination of your Contract for any
month's written notice.
believing that any information
to you paying us any money you owe
termination and Line Two
from Orange on time
4.5.3 we have good reason for
when your payments are due
5
effect of Termination of the
Agreement
6.1 Ordinarily we will invoice you monthly
in advance for monthly charges which
are non-refundable and monthly in
respect of any or all of the Devices
5.1 When this Agreement is terminated,
arrears for call and message charges,
the meaning of Section 123 of
owned by you, in whole or in part
the Insolvency Act 1986, or
without notice to you if
your Device will be Disconnected and
but we reserve the right to amend the
bankrupt, or make any
4.6.1 we have good reason for
you will no longer be able to use the
invoicing period and submit interim
Services.
invoices to you. The Connection
arrangement with creditors or
136
what to do after Termination of your
believing that you have
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reference
charge will be included on your first
reference
6.1.2 You must make your payment
cheque, direct debit and electronic
invoice. Charges in respect of
when you receive your invoice
transfer, but we reserve the right to
Services not supplied directly by us,
and by one of the payment
refuse any payment method if we
and security of the Services is
eg Roaming, may be invoiced several
methods stated on your invoice
have reasonable cause to believe
important to all Orange customers,
months in arrears. VAT will be added
subject to clause 6.3. However
such payment will be dishonoured.
you agree that you will:
to all invoices at the relevant rate
we may also submit an interim
6.3.1 We reserve the right to charge
6.4.1 provide whatever proofs of your
where applicable. Payment is due
bill or require an immediate
an administration fee each
identity and address we
when you receive your invoice.
payment if we think you have
month for payments not made
consider reasonably necessary
6.1.1 You will be responsible for
exceeded a reasonable limit on
by direct debit.
from time to time. While
paying all Charges on your
your Account.
Account, whether or not they
have been accrued by you
penalties for overdue payments
personally. You will also be
6.2 If payment is not made within 14 days
photocopy or fax copies are
be issued by a third party on
usually acceptable we do
our behalf. Invoices issued by
reserve the right to request the
such third party shall be binding
original document
responsible for any
of its due date, we may charge
on you and payment of such
extraordinary costs incurred in
interest on all sums outstanding at the
invoices in full to the third party
disclose to any third party, your
administering your Account,
rate of 2% above the base rate of
will be a valid discharge of your
Account password or any
including collecting any
National Westminster Bank. This
liability to pay such invoices
personal identification code,
payments. If your Service has
interest will be charged on a per
under this Agreement.
number or name issued by us
been Disconnected, either at
annum basis calculated daily.
your request or ours, you will
payment methods
remain responsible for paying
any outstanding Charges.
138
6.3.2 We may arrange for invoices to
things that you agree to do
6.4 Recognising that good management
6.3 Ordinarily we will accept payment of
Charges by credit card, debit card,
6.4.2 keep confidential, and not
permitting access to the
Services
6.4.3 not use the Services for any
improper, immoral, fraudulent or
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reference
unlawful purposes or for the
with the Network, and comply
sending of any communication
with all relevant legislation or
or storing any data which is of
an offensive, abusive, indecent,
obscene or menacing nature
6.4.4 not cause, nor knowingly allow
regulation relating to their use
otherwise distribute the Services
or Devices without the prior
instructions issued by us which
written agreement of Orange
concern your use of the
Services, and co-operate with us
annoyance or inconvenience,
in our reasonable security and
whether to us or to any of our
other checks (which may include
including the use of the
distribute it commercially
us making phone calls to you)
6.4.8 not send or upload anything that
6.4.12 not to circumvent the Age
7
multiple users
include but not be limited to, text,
video and multi media messages.
7.1.1 for ensuring the Services are
communications without
any way breaches the intellectual
used in accordance with this
reasonable cause
property rights of any third party
Contract; and
or their Content without our
Network or any part of it, or put
it in jeopardy
6.4.6 use only Devices and
Accessories approved for use
electronic messages
messages on Line Two. This shall
you have permission) or which in
will impair the operation of the
be Suspended also.
other than you under your Contract,
sending unsolicited
publish or distribute the Services
Services on Line Two will automatically
7.1 Where there are one or more Users
you remain responsible :
6.4.9 not copy, modify, store, forward,
Suspension of Services
8.1 If we Suspend Services on Line One,
8.2 It is not possible to send electronic
is copyright protected (unless
knowingly or otherwise, which
Line Two - limitations on usage
Restricted Service mechanisms.
Network for persistently
6.4.5 not act in a way, whether
8
6.4.11 not to re-sell, re-supply or
6.4.7 comply with any reasonable
others to cause, any nuisance,
customers, by any means
140
reference
7.1.2 for all Charges incurred to your
Account by those Users.
Service Plan
8.3 You may not have a higher Service
Plan on Line Two than you have on
Line One.
express permission
6.4.10 only use Content for your own
personal use and not for any
commercial purposes or
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reference
9
information supplied by you
reference
what happens if we suspect the
10
credit assessments
details you give us aren't correct
the details you give us must be
correct
9.1 By applying for Registration or for
that information has been supplied to
us without the knowledge of the person
us before we Connect you. If you
your application is subject to
believe our assessment of you is
credit status
incorrect, we will review your eligibility.
10.1 All applications for Registration and
However, we cannot accept
Orange Additional Services, you
named, or that an application is
Orange Additional Services are
responsibility for the accuracy of
undertake to provide your correct
unauthorised or contains false
subject to credit assessment before
information provided from the
name, address and other factual
particulars, we may delay Connection
we can connect you to the Network.
databases of credit reference
information. You also confirm that:
or Suspend Services to your Device
In considering your application we will
agencies. Nor can we accept any
9.1.1 the person stated to be
while we investigate further. Following
search your record at the licensed
liability for the consequences of our
authorised to sign for a
our investigation, we will Connect or
credit reference agencies. They will
company or firm is duly
reinstate the Services unless we have
add to your record details of our
authorised
grounds to terminate. You acknowledge
search and your application. We will
fraud prevention agency who will
that you will have no claim against us in
use credit scoring or other automated
record details of any false or
member of a company is of full
respect of any delay or Disconnection
decision making systems when
inaccurate information provided by
contractual capacity and is able
caused as a result of the operation of
assessing your application. If our
you where we suspect fraud. We or
both to pay for the Services he
this Condition.
assessment of you does not meet our
other organisations may use and
or she has requested and to
normal requirements we reserve the
search these records to:
meet his or her other
right to decline to Connect you or to
10.2.1 help make decisions about
obligations under your Contract
supply Orange Additional Services or
credit and credit related
to decide an appropriate credit limit
services, for you and members
on your Account. Alternatively, we
of your household
9.1.2 any individual applying as a
9.1.3 You will also tell us if your
details change.
142
9.2 If we suspect, on reasonable grounds,
may ask you to lodge a Deposit with
declining to Connect you.
10.2 We will also check your details with a
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reference
10.2.2 help make decisions on motor,
make further searches. Although
consider to be necessary from time
be defective through faulty design or
household, credit, life and other
these searches will be added to your
to time
workmanship. In any other
insurance claims, for you and
record they will not be shared by
members of your household
others.
10.2.3 trace debtors, recover debt,
11.2 Deposits will be held for 12 months
10.4 Please contact us if you would like
charge for replacing it. We reserve the
refunded upon request. We do not
right to recall any SIM Card from you
prevent fraud, and to manage
details of these credit reference and
pay interest on Deposits. If you owe
at any time to enhance or maintain the
your Accounts or insurance
fraud prevention agencies from whom
us money, we may set off Deposits
quality of the Services.
policies
we obtain and to whom we pass
against the amount due to us. If there
information about you. You have a
is a balance left over in such cases,
legal right to this information.
we will remit this to you or credit your
10.2.4 check your identity to prevent
money laundering, unless you
furnish us with other
satisfactory proof of identity.
Account.
11
deposits
10.3 We may also disclose details of how
you conduct your Account to such
agencies. The information will be used
a) before Connection
credit decisions about you and the
b) before making Orange Additional
fraud prevention, debt recovery,
money laundering prevention, tracing
debtors and Account management.
For these purposes we or they may
SIM Card
deposits are held for 12 months
11.1 We may request a Deposit from you:
Services available to you, or
c) before reinstating the Services after
Suspension, or.
d) if you fail to pass any credit
assessments which we reasonably
what to do if your SIM Card is lost,
stolen or damaged
12.2 You must inform us immediately if the
SIM Card supplied to you is lost,
12
by other credit grantors for making
other members of your household, for
144
circumstances, however, we may
from the date of receipt and then
stolen or damaged. You will remain
liable for all Charges incurred until you
it's your responsibility to keep your
do so. We will send you a
SIM Card safe
replacement SIM Card as soon as
12.1 Any SIM Card we supply to you
remains our property, but it is your
reasonably practicable, but we reserve
the right to charge you for doing so.
responsibility to keep it safe. SIM
Cards are easily damaged and should
be handled with care. We will replace
free of charge any SIM Card found to
your SIM Card and other networks
12.3 The SIM Card supplied with your
Device enables the Device to work on
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reference
our Network only with the exception
of your Orange number on receiving
which Orange Additional Services you
terminate your Contract in accordance
of Devices which can access
Devices. If you prefer not to allow
require. You may switch to a higher
with Condition 4.3. If you do not give
Roaming Services. However, after the
either of these options, please let us
Service Plan at any time. You may
notice within one month of our
Minimum Term we will lift this
know in writing. Your mobile phone
switch to a lower Service Plan as
notifying you of any change(s), you will
restriction at your request, provided all
number and the approximate location
often as you like after 6 months
be taken to have accepted the
your payments of Charges are up to
of your Device will always be sent if
following your Connection to the
date and you pay the current
calling the emergency services.
Network. In the event you do switch
administration charge. The software
in the SIM Card and the Device is
14
Devices
either owned by or licensed to Orange
government authority may require the
Orange Additional Services you must
reallocation or change of phone
give us not less than 10 days’ notice
numbers in which case we may have
your Device is not a part of your
before your Billing Date (subject to the
to change your mobile phone number
licence to use it for accessing the
Contract
terms of any promotional offers you
for the Services
14.1 Your Device and Accessories are
Contract and not otherwise.
reserve the right to vary the terms of
your Contract.
this Contract from time to time and to
13.1 We will enter your Orange number in
Orange and third party directories,
and our Network will allow the display
new services
15.3 We are continuously enhancing our
make changes to your Service Plan.
existing Services as well as adding
We acknowledge that if we do
new services, particularly Orange
increase the Charges, withdraw
Additional Services. Charges for, and
we reserve the right to make
Orange Additional Services or
any special terms and conditions
changes to your Contract
introduce new mandatory Charges -
attached to, Orange Additional
or if your contractual rights are
Services will be notified in Customer
affected to your detriment - you may
Communication. The terms of your
changes to your Contract
what to do if you want your number
to remain private
have accepted). We do, however,
acquired by you outside the terms of
directory and Caller id
15
146
Service Plan and add to or cancel
which grants you a non-exclusive
Services for the duration of your
13
change(s).
15.2 In exceptional circumstances a
15.1 When you Register you are asked to
choose a Service Plan and to indicate
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reference
reference
Contract, including Charges current
a)
on the date when you take up the
offer of any Orange Additional Service,
b)
who has Connected the Device to
loss or corruption of data whether
to you
our Network.
caused to the other party through
by voicemail, email text or other
any breach of your Contract or any
form of electronic message
Contract only if such assignment is on
matters arising under it. Neither
promotional offer made by us and
sent by us to your Device
terms which are at least as
party excludes liability for negligent
communicated directly by any
advantageous to you as those set out
acts or omissions causing death or
means.
in your Contract.
personal injury to any person.
c)
Customer Communication
17
please read all the information we
assignment of Contract and change
Communication from time to time.
18
liability
of ownership of Device
send you
16.1 We update our Customer
your Contract is personal to you
17.1 Your Contract is personal to you and
maximum liability of Orange
18.2 Subject to Condition 18.1, we limit our
circumstances in which neither of
legal liability up to a maximum of three
us accepts liability
thousand pounds per claim or a series
18.1 Except as provided in this Condition
of related claims for any loss or
Information on various topics is mailed
you may not assign it. However, we
18, neither party shall be liable to the
damage which is:
to Customers with their monthly billing
may at our discretion (not to be
other, whether in contract or tort nor
a) direct financial loss
statements and is available on request
unreasonably withheld) allow you to:
otherwise, for any loss or damage
b) direct physical damage to or loss of
from us. You are asked to read your
a) nominate a User other than yourself
which is:
property resulting from our breach
Customer Communications and to
while you remain primarily liable to
a) not the fault of the other party
of contract or negligence while
keep those which are mailed to you
us under your Contract
b) indirect and/or not reasonably
providing Services.
until they are superseded. We regard
148
17.2 We may assign our rights to your
will apply to it, subject to any special
accepted by you.
16
included in a mailing addressed
b) terminate your Contract on short
you as having been given any
notice if you have transferred title to
information if it is:
your Device to a new customer
foreseeable
c) loss of business, profits, savings,
revenue, use or goodwill, or for any
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reference
factors beyond our control
reference
19
general
18.3 We will not be liable to you if we are
unable to perform an obligation or
provide the Services to you because
changes to your Contract
19.1 Subject to Condition 15, your
reasonable period after your contract
your obligations under your
with us has finished in case you decide
Contract
to use our Services again and we may
b) any disclosure as may be within our
Contract may be varied or amended
including but not limited to Acts of
only by the express mutual agreement
God, industrial action, default or failure
of both parties. A party seeking to rely
of an order of any court of
information with other companies in
of a third party, war, terrorist act,
on such variation or amendment must
competent jurisdiction or by
the Orange Group and companies
governmental action, or by any act or
produce evidence of the other party's
statutory authority.
outside the Orange Group who are
decision made by a court of
agreement to it.
your maximum liability
18.4 Subject to Condition 18.1, your liability
is limited to payment of all outstanding
Data Protection Act registration
contact you about our Services during
of any factor outside our control,
competent jurisdiction.
150
how you have performed in meeting
c) any disclosure required as a result
our business partners. They or we
Your information
disclosure of information to third
parties
19.2 You agree to the disclosure to any
this time.
19.4 You consent to us sharing your
19.3 Orange or its Group companies will use
may contact you by mail, telephone,
electronic messaging services, fax or
your information which you provide to
email to let you know about any
us together with other information for
goods, services or promotions which
Charges due in accordance with the
telecommunications company, debt
administration, marketing, credit
may be of interest to you. Please call
provisions of your Contract.
collection agency, credit reference
scoring, customer services, tracking
customer services if you do not wish
agency, credit or fraud monitoring
your Device and web use preferences,
to receive such information from us, or
scheme, security agency or credit
and profiling your purchasing
if you do not wish to receive
provider of:
preferences. We will disclose your
information from our business
a) any information relating to your
information to our service providers and
partners, but remember that this will
Contract, including your personal
agents to help us with these purposes.
preclude you from receiving any of our
financial information and details of
We will keep your information for a
special offers or promotions or those
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reference
of our business partners.
19.5 By registering your Device on the
Network you consent to our
reference
protection notices.
19.8 For details of the Orange Group of
Companies please visit our website.
transferring your information to
countries which do not provide the
same level of data protection as the
19.9 All notices to be served in
2178917 and our Registered Office is
arbitration under our Code of Practice
at St James Court, Great Park Road,
for Consumer Affairs. We will supply a
Almondsbury Park, Bradley Stoke,
copy of our Code of Practice for
Bristol, BS32 4QJ.
accordance with your Contract must
services you require. If we do make
be served by post or facsimile. We
such a transfer, we will put a contract
can in addition serve notice to you
in place to ensure your information is
by voicemail, email text or other form
protected.
of electronic message. They will be
action to enforce their rights under
deemed served 48 hours after they
the contract this does not prevent
Consumer Affairs to you on request.
governing law
miscellaneous
19.11 If either party delays or does not take
your information (for which we charge
are sent, or on earlier proof of
a small fee) and to correct any
delivery. All invoices and notices
inaccuracies.
served by post will be sent to the
not valid or legally enforceable the
address given by you on Registration
other terms will not be affected. We
another person you confirm that they
unless you notify us of a change to
may replace any term that is not
have appointed you to act for them,
this address. Any waiver, concession
legally effective with a similar term
to consent to the processing of their
or extra time we may allow you is
that is.
personal data, and to the transfer of
limited to the specific circumstances
their information abroad and to
in which it is given and does not
receive on their behalf any data
affect our rights in any other way.
19.7 When you give us information about
Orange company details
19.13 Our Company Registration Number is
between you and us are referred to
UK if necessary for providing you
19.6 You have a right to ask for a copy of
152
delivering communications to you
disputes between you and us
19.10You may request that disputes
19.14 Your Contract is to be interpreted in
accordance with the Laws of
England and Wales.
either party from taking action later.
19.12 If any of the terms in this contract are
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reference
pay as you go terms and
conditions
reference
distributed with new Phones or in mailings
Price Guide
to Customers, whether or not supplied
publication listing our current Charges,
as authorised to use your Phone.
automatically to all Customers.
updated from time to time.
The following words and expressions shall
pay as you go Voucher
Registration
have the following meanings:
a voucher representing the cash value of
our acceptance of your application to
Accessories
airtime allowing access to the Services
register individual pay as you go Voucher,
the Services available to you at all
goods designed for use with but not part of
which must be paid for in advance which
Register has a corresponding meaning.
times. The Services are available only
Phones and approved by Orange, including
expression includes airtime purchased
Roaming
within the range of base stations
(without limitation) batteries, chargers, car
direct from Orange by credit or debit card.
a service which allows you to use your
which form the Network. Quality and
kits, headsets and carry cases.
Network
Phone on other operator’s networks,
availability of the Services may be
Charges
the public telecommunications system by
usually in foreign countries.
affected by factors outside our control
the charges for pay as you go as published
which Orange makes Services available in
Services
such as local physical obstructions,
in our periodically updated list of charges
the United Kingdom.
Network and other services, provided by us
atmospheric conditions and other
(defined herein as ‘Price Guide’)
Orange
and made available for your use.
causes of radio interference or faults
Connection
Orange Personal Communications Services
SIM
in other telecommunication networks
the process we carry out to enable your
Limited, and any successor in business or
card or other device, bearing a unique
phone to access the Services.
assignee.
telephone number programmed to allow a
'Disconnection' and ‘Re-connection' have a
Phone
Phone to access Network Services.
from time to time require upgrading,
corresponding meaning.
mobile telephone (excluding Accessories
Suspension
modification, maintenance and other
Literature
but including charging unit and SIM which
the temporary discontinuance of Services.
works (including but not limited to
printed matter providing information on
remains the property of Orange) approved
User
works required for security reasons),
Services published by Orange and
by Orange for connection to its Network.
you or another person notified by you to us
or may be affected by unforeseen
154
2
provision of services
2.1 We will use reasonable efforts to make
to which the Network is connected.
2.2 The Network and the Services may
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reference
events which may result in the partial
notice if you do not comply with any
given to a Customer in accordance
voice calls, data calls and text
or complete non availability of the
of these terms and conditions or if any
with 3.1 above is not used within the
messaging. On disconnection your
Services.
money owed by you to us, whether in
relevant validity period stated in
mobile telephone number will be
We will use all reasonable efforts to
relation to Services or not, remains
Condition 3.1 such unused airtime will
reassigned. On reconnection you will
provide back-up Services and to keep
unpaid.
be forfeited.
be assigned a new mobile telephone
all such periods of non availability to a
2.5 We shall investigate all complaints
number.
minimum but some interruption may
made whether by or against you and
pay as you go Voucher or that the free
Any remaining credit on your pay as
be inevitable. You Register in the
reserve the right to Suspend the
airtime given to a Customer in
you go Voucher will be reinstated if
knowledge of this and accept our
Services if a complaint has been
accordance with 3.1 above expires
you reconnect. You can reconnect
obligation to carry out works from
made against you pending the results
your Phone will continue to be
your phone without having credit on
time to time in the interests of all our
of investigation of the complaint.
capable of receiving incoming calls for
customers.
2.3 We may from time to time tape
the periods set out in the Price Guide
3
pay as you go Vouchers
conversations between you and our
customer services for training
3.1 Free airtime given to the customer on
your pay as you go Voucher.
3.5 No cash credits will be given for
and/or Customer Literature current as
unused pay as you go Vouchers.
at the date of expiry.
Credit or Debit card payments are
3.4 We will disconnect your phone if
subject to our policy on acceptance in
purposes only. For the purposes of
initial registration of their new pay as
during the previous six months you
good management and security, we
you go phone (if any) shall be valid for
have not Registered a new pay as you
may need to monitor the contents of
the periods set out in the Price Guide
go Voucher or you have not made
4
any text message you send from time
and/or Customer Literature current as
chargeable calls from your phone or
4.1 We may Disconnect your phone and
at the date of Registration.
received incoming calls on your
refuse to Re-connect it at any time in
phone. For the avoidance of doubt
whole or in part immediately by notice
calls shall include but not be limited to
in writing to you if:
to time.
2.4 We may Suspend the Services in
3.2 In the event that the cash value of
whole or part at any time without
airtime forming part of free airtime
156
3.3 Notwithstanding that you use all of a
force from time to time.
our rights to terminate your service
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reference
4.1.1 you fail to comply with clause
2.4, 2.5, 5 and 6 of these terms
and conditions provided that
reference
abusive, indecent, obscene or
5.1.2 not cause, nor knowingly allow
delay Connection or Disconnect
concern your use of the
Services to your Phone while we
others to cause, any nuisance
Services and co-operate with
investigate further. If our suspicions
remedy you have not taken
annoyance or inconvenience
us in our reasonable security
prove groundless we will Connect or
such remedial steps as we shall
whether to us or to any of our
and other checks (which may
Re-connect Services immediately. You
have required within 7 days of
customers which shall include
include us making phone calls
acknowledge that you will have no
our giving you notice of such
the use of the Network for the
to you).
claim against us in respect of any
failure; or
persistent sending of
unable to provide the Services.
unsolicited communications
your responsibilities
5.1 Recognising that good management
supplied by you
result of the operation of this
Condition 6.2.
6.1 By applying for Registration you
knowingly or otherwise, such
represent to us that the name,
that the operation of the
address and other factual information
and security of the Services is
Network or any part of the
important to all Orange customers you
Network will be jeopardised or
agree that you will:
impaired;
5.1.1 not use the Services for any
delay or Disconnection caused as a
6
without reasonable cause;
5.1.3 not act in a way, whether
158
Customers and the Network, we may
instructions issued by us which
where such failure is capable of
4.1.2 for whatever reason we are
5
5.1.5 comply with any reasonable
menacing nature;
5.1.4 only use a Phone and
which you provide to us are correct.
6.2 You acknowledge that if we suspect
7
SIM Card
7.1 Any SIM Card we supply to you
remains our property but it is your
on reasonable grounds that
responsibility to keep it safe. SIM
information has been supplied to us
Cards are easily damaged and should
improper, immoral, fraudulent or
Accessories approved for use
without the knowledge of the person
be handled with care. We will replace
unlawful purposes or for the
with the Network and comply
named or that an application is
any SIM Card found to be defective
sending of any communication
with all relevant legislation or
unauthorised or contains false
by reason of faulty workmanship or
which is of an offensive,
regulation relating to its use;
particulars, for the protection of our
design free of charge but may charge
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reference
reference
for replacing or renewing a SIM card
and provided you pay the current
conditions. Any insurance or warranty
30-day period if you do not during that
in any other circumstances. We
administration charge.
arranged by us of which you may
period request the re-instatement of the
previously have had the benefit will no
pay as you go Voucher.
reserve the right to recall any SIM
Card from you at any time to enhance
8
directory and caller ID
or maintain the quality of the Services.
7.2 You must inform us immediately in the
9.3 You must inform us immediately in the
8.1 Unless you inform us otherwise when
10
changes
event that the SIM Card or your
event that a SIM Card is damaged.
you Register your first pay as you go
Phone is lost or stolen. In order to
We will send you a replacement SIM
Voucher, we may make appropriate
take advantage of the provisions of
terms and conditions and the Charges
Card as soon as reasonably
directory entries and our Network may
Condition 9.4 you may inform us if at
from time to time.
practicable but we reserve the right to
allow the display of your telephone
any time your Phone requires repair.
charge you for doing so.
number on receiving handsets.
7.3 The software in the SIM and the
Phone is either owned by or licensed
exclusive licence to use it for
9
phones
9.1 Your Phone and Accessories are
accessing the Services and not
acquired by you outside of the
otherwise.
operation of these terms and
7.4 The SIM Card supplied with your
Phone enables the Phone to work on
our Network only. We will lift this
9.4 Upon receipt of notification under
10.1 We reserve the right to vary these
11
customer literature
Condition 9.3 we may at your request
to Orange which grants you a non-
160
longer be valid.
Suspend Services for a maximum
11.1 We update our Customer Literature
period of 30 days whilst you make
from time to time. You are asked to
arrangements to obtain an alternative
read your Customer Literature and to
phone.
keep it until it is superseded. We
9.5 In the event that you fail to make a
regard you as having been properly
conditions and, as between you and
request as permitted by Condition 9.4
notified of any information if it is either
Orange, are your property.
then any current pay as you go
included in a mailing addressed to you
Voucher will lapse when you report the
or in a text message sent by us to
9.2 Any insurance or warranty relating to
restriction at your request, subject to
your Phone must be purchased by
loss or theft of your Phone or if you do
your Phone. You are asked to ensure
our current policy relating to the same
you separately of these terms and
so make a request on the expiry of the
that when contacting Orange
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reference
customer services with queries you
rely on current Customer Literature.
reference
12
assignment and change of
11.2 Orange cannot accept responsibility
for offers related to the provision of its
13
liability
ownership of phone
damage which is:
13.1 Except as provided in this Condition
12.1 For your security, we will not
of related claims for any loss or
13, neither party shall be liable to the
13.2.1 direct financial loss.
13.2.2 direct physical damage to or
Services made elsewhere than in its
knowingly Re-connect a Phone
other, whether in contract or tort or
loss of property resulting from
own advertisements or publications or
owned by you to our Network at the
otherwise, for any loss or damage
our breach of contract or
for any promises, representations,
request of someone other than you
which is:
negligence while providing
waivers, indulgences or other
unless it is at least six months since
13.1.1 not the fault of the other party;
purported variations of these terms
you last Registered a pay as you go
13.1.2 indirect and/or not reasonably
and conditions unless confirmed in
Voucher or the person requesting Re-
writing by an authorised employee of
connection is able to correctly identify
Orange.
your account password.
If you are in any doubt as to whether
12.2 We may assign our rights and
foreseeable.
13.1.3 loss of business, profits,
Services.
13.3 We will not be liable to you if we are
unable to perform an obligation or
provide the Services to you because
savings, revenue, use or
of any factor outside our control,
goodwill whether caused to the
including but not limited to Acts of
any statement or representation is
obligations under these terms and
other party through any breach
God, industrial action, default or failure
properly authorised you should
conditions only if such assignment is
of your Contract or any matters
of a third party, war, governmental
contact Orange customer services
on terms which are at least as
arising under it.
action, or by any act or decision made
immediately.
advantageous as those set out herein.
Neither party excludes liability for
negligent acts or omissions causing
death or personal injury to any person.
13.2 Subject to Condition 13.1, we limit our
legal liability up to a maximum of three
by a court of competent jurisdiction.
13.4 Subject to Condition 13.1, your liability
is limited to payment of all outstanding
Charges due in accordance with the
provisions of your Contract.
thousand pounds per claim or a series
162
163
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reference
14
general
reference
14.2.2any disclosure as may be within
our Data Protection Act
14.1 Subject to Condition 10 these terms
and conditions may only be varied or
any other way.
downloadable games
terms and conditions
14.6 You may request that certain disputes
between you and us are referred to
1
eligibility
amended only by the express mutual
result of an order of any court
arbitration under our Code of Practice
agreement of both parties and the
of competent jurisdiction or by
for Consumer Affairs, except for all
party seeking to rely on such variation
statutory authority.
disputes concerning the operation of
game from Orange Games (“the
Condition 10 of these terms and
Game”) is open to any UK resident
or amendment must produce
14.3 All notices under these terms and
1.1 Each downloadable mobile phone
evidence of the other party’s
conditions will be sent to the address
conditions which shall always be
age 16 years or over who has phone
agreement to it.
given by you on Registration unless
referred to arbitration. We will supply a
of a type which is both listed on the
you notify us of a change to this
copy of the Code to you on request.
orange.co.uk/games website and
14.2 You agree to the disclosure to any
telecommunications company, debt
address. Any notice from us to you
collection agency, credit reference
will be deemed served 48 hours after
2178917 and our Registered Office is
agency, credit or fraud monitoring
posting or an earlier proof of delivery.
at St James Court, Great Park Road,
scheme, security agency or credit
14.4 All notices to be served in accordance
provider of:
with these terms and conditions must
14.2.1any information relating to your
be served by text message, electronic
Contract, including your personal
financial information and details
164
registration.
14.2.3any disclosure required as a
under these terms and conditions in
mail or by post or facsimile.
14.5 Any waiver, concession or extra time
14.7 Our Company Registration Number is
Almondsbury Park, Bradley Stoke,
Bristol, BS32 4QJ.
14.8 The operation of these terms and
conditions shall be interpreted in
accordance with the Laws of England
registered on the Orange network in
the United Kingdom (“the Phone”).
1.2 Only one player can be registered for
the Game per phone.
1.3 By downloading the Game the player
agrees to be bound by these Terms
and Conditions
1.4 You can only download the Game in
of how you have performed in
we may allow you is limited to the
meeting your obligations under
specific circumstances in which it was
be downloaded in some foreign
your Contract;
given. It does not affect our rights
countries, however this is dependent
and Wales.
the United Kingdom, the Game may
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reference
2
on this service being supported by the
outside the UK will be subject to
foreign network.
additional charges at the foreign
cost
2.1 The cost of downloading each Game
in its basic form is currently charged
3
the prizes
Orange reserves the right to offer an
alternative prize of equal or greater value at
network rates. Similar charges may
Certain Games may have prizes for those
any time. The prizes may themselves be
apply in respect of certain actions
with highest scores, or who win
subject to other terms and conditions,
such as unlocking an individual
tournaments. Details of any such prizes will
depending upon their nature. No cash
character or feature.
be displayed at www.orange.co.uk/games
alternative is available in whole or part.
2.3 Orange reserves the right to change
Orange’s decisions regarding prize winners
at £1.50. For certain games,
these costs, and will publish any
shall be final and no correspondence will
additional levels or stages may be
changes on
be entered into by Orange. Details of
available for download and these will
www.orange.co.uk/games Any
winners will be made available by Orange
be charged at 50p per level or stage,
continued use of the Game after such
on written request. You must not enter into
any of the other parties involved in the
any downloading of the Game outside
publication means that you will be
any unlawful, inaccurate, vulgar or
provision of the Game, be liable for any
the UK will be subject to additional
deemed to have accepted such
inappropriate detail at the point of
losses, damages, costs or expenses
charges.
changes. You will only be charged for
registration for the prizes.
arising from or in any way connected
2.2 The charges for submitting your high
166
reference
download should not be completed
from the player’s phone, which are
you will not be charged.
general
5.1 Under no circumstances will Orange or
with any errors, defects, interruptions,
complete downloads. If your
score are based on messages sent
5
4
conditions attaching to Prizes
malfunctions or delays in the provision
of the Game. We agree to rectify any
currently charged at 10p per message
Prizes are not transferable. All prize
such problems in the Game which are
whilst in the UK. This charge will apply
descriptions not illustrative and not
notified to us as soon as we reasonably
even if you have SMS remaining in a
definitive. Further details available on
can. If you do notice a fault or error in
monthly or other bundle. Any
written request submitted to Orange with a
the Game, please notify Orange
submission of high score whilst
stamped self-addressed envelope.
customer services.
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reference
5.2 Orange accepts no liability for the
reference
5.6 The downloading of the Game is
temporary non-availability of its
subject to availability and may be
network, loss, late receipt or non-
affected by the volume of users from
readability of any transmission or other
time to time or by network
communications.
congestion. Orange’s Standard
5.3 Orange reserves the right to amend
Orange Value Promise
Terms and Conditions
2
1
Scope
Definitions
2.1 OVP applies to Competitors' tariffs for
Network Terms and Condition
Competitor tariff: A popular published,
voice, answerphone, standard WAP
these Terms and Conditions from time
continue to apply in parallel with these
currently available, monthly paid contract
and standard person to person text
to time. Any alteration or addition to
Terms and Conditions.
digital tariff available in the UK from O2 (UK)
messaging on other UK digital
Limited (formerly British
networks. It includes standard data
these Terms shall take effect
5.7 You must only use the Game for your
immediately once posted on
own personal use, and not for any
Telecommunications Mobile
calls at 9.6 kb per second. OVP
www.orange.co.uk/games. Any
commercial purpose.
Communications Ltd), Vodafone Retail Ltd
excludes High Speed Data at 28.8 kb
continued use of the Game after such
5.8 You agree only to access, download
& T-Mobile (formerly One 2 One). For the
publication means that you will be
and use the Game in accordance with
avoidance of doubt this excludes O2
deemed to have accepted such
Orange’s security measures relating to
(Online) Limited tariffs.
changes.
its network and billing, and the source
5.4 We reserve the right to cease
provision of the Game at any time.
code of the Game, and will not attempt
per second and GPRS calls.
2.2 Services will provide generally the
same functionality of the Competitor's
product but specifications may differ.
OVP: Orange Value Promise
to circumvent such security measures.
5.5 Only one Game may be stored on
Competitor’s own branded ecommerce and Additional Services are
Service Plan: The scale of charges for
your phone at any time, in addition to
All trademarks and trade names are the
the Game already stored on your
properties of their respective owners.
phone at the time it is registered to
All rights are reserved by the respective
Additional Services: Optional services
the Orange network.
owners.
which cost extra whether they are supplied
using a mobile phone
not offered with OVP
2.3 For a list of current OVP tariffs please
visit www.orange.co.uk/cgi-
in conjunction with competitor tariffs or
168
outside competitor tariffs
bin/ovp/costs.pl
2.4 Once our Competitors close an OVP
equivalent tariff for new connections,
169
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reference
we may at our choice withdraw the
reference
2.8 OVP does not offer discounted rates
3.2 In the event that a Competitor makes
3.7 OVP Plans will replicate the charging
OVP Plan for new connections and
or schemes for calls between
any changes to a Competitor tariff,
structure & minimum call charges of
close the Service Plan to customers
nominated or frequently called
subject to the provisions of these terms
the Competitor's tariff including, but
switching Service Plan.
numbers.
and conditions we will make reasonable
not limited to, service charges for
2.5 We reserve the right to discontinue a
2.9 OVP does not apply to Competitor's
endeavours to implement any published
itemised billing, non-direct debit
currently available or a 'closed' OVP
promotional tariffs but we reserve the
changes to existing OVP Plans as soon
payment, access charges for short
Plan and move existing customers to
right to offer a competitor's
as is reasonably practical.
message service, and charges for
the nearest equivalent currently
promotional tariff and may, from time
available Service Plan. We will write to
to time, offer our own promotional
OVP Plan you will be charged the
the account holder to notify such
variants of OVP Plans.
equivalent of the Competitor's
changes.
2.10 We reserve the right not to offer any
2.6 OVP Plans are not available on
Competitor tariff containing elements
Orange Line Two.
of services or functions that the
2.7 OVP does not apply to pay as you go,
Orange Network does not currently
pay up front or shared tariffs.
offer or to omit those elements of
services or functions.
3
Charges
3.1 We will make reasonable endeavours
170
3.3 If you are connecting to Orange on an
calls to Customer Service, 0800 &
0500 numbers
3.8 International direct dialled and
standard connection charge.
Roaming calls will be charged at
3.4 We reserve the right to apply
standard Orange rates
Competitor's charges for changing
OVP Service Plan.
4
Charges for Mobile to Mobile calls
3.5 Subject to point 3.4 above, you may
switch between Orange Value Promise
4.1 OVP Plan charges, for calls entirely on
Service Plans, Orange Talk Plans or
the Orange Network, will be the
other Orange Service Plans
equivalent of the Competitor's tariff
3.6 You may switch between OVP Plans
to ensure that OVP Plan charges are
or to an Orange Talk Plan by giving us
the equivalent of the Competitor tariff
at least 5 days notice before your
published charges.
Monthly Billing Date.
charges for calls made entirely on their
network, subject to point 2.8 above.
These are known as 'On Net calls'.
4.2 OVP Plan charges, for calls made to
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reference
reference
phones on the Competitor's network,
an inclusive bundle where the
will be the equivalent of the
competitor tariff offers rollover on
Competitor tariff charges for calls
minutes or text messages. Rollover on
made from their Network to phones
minutes or text messages is not
on the Orange Network, subject to
available on Service Plans with an
point 2.8 above. These are known as
inclusive value bundle. Unused
OVP Plan, but you may purchase it
'Mobile to Mobile Off Net calls'. For
inclusive minutes and/or text
separately. If you do not purchase
example, if 'Y tariff', on ‘network X’,
messages from one month may be
Orange Care then you will only get the
charges 25p per minute to call
rolled over for use in the next. If the
benefit of the manufacturer's warranty
another mobile phone on its network
rolled over minutes and/or text
on a new phone.
and charges 50p per minute to call a
messages are not used in that month
mobile phone on any other network,
they will be lost. We reserve the right
the OVP equivalent Plan will charge
to offer rollover as a promotion on
25p per minute to call another Orange
certain OVP plans where rollover is
phone and 50p per minute to call a
not offered by the competition.
mobile phone on 'network X' or any
.
other mobile network.
5.2 The Orange Network Performance
Other Benefits
Insurance Products & Orange Care
7.3 We reserve the right to vary these
terms & conditions at any time. Please
6.1 Competitors' insurance products are
not offered under OVP.
6.2 Orange Care is not included in any
7
call Orange Customer Services to
confirm the current terms &
conditions.
Final Points
7.1 We reserve the right to move each
phone on an OVP Plan to a separate
account and to bill you separately for
Promise applies to OVP Plans, subject
5
6
to its terms and conditions.
each such phone.
7.2 Service is subject to the Orange
Terms & Conditions for the supply of
Network Services, a copy of which
5.1 OVP offers rollover on minutes and
text messages on all OVP Plans with
172
can be found at the back of your
Orange phone user guide.
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reference
Declaration of conformity
We hereby declare that [all essential radio
test suites have been carried out and that]
For the following product:
the above named product is in conformity
GSM900/GSM1800 Dualband Digital
to all essential requirements of Directive
Portable Cellular Telephone SGH-D500
1999/5/EC.
Manufactured at: Samsung Electronics
C0., Ltd, 94-1 Imsoo-Dong, Gumi City,
The conformity assessment procedure
Kyung-Buk, Korea, 730-350
referred to in Article 10 and detailed in
to which this declaration relates, is in
Annex[* *] of Directive 1999/5/EC has been
conformity with the following standards
followed with the involvement of the
and/or other normative documents.
following Notified Body(ies):
Safety:
EN 60950:2000
BABT, Claremont House,
EMC:
EN 301 489-01 v1.3.1 (2001-09)
34 Molesey Road,
EN 301 489-07 v1.1.1 (2000-09)
Walton-on-Thames,
EN 50360:2001
KT12 4RQ, UK
EN 50361:2001
Identification mark:
SAR:
168
Network: EN 301 511 v9.0.2 (2003-03)
0168
174
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contact Orange
further information
Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year.
helpful booklets
Alternatively, visit the Orange website at www.orange.co.uk for more details.
The three-digit numbers can be called from any phone by adding the prefix 07973 100.
pay monthly customers
Customer Services
Billing Enquiries
International Calling Helpline
Orange Multi Media
Registration
Orange Care
Lost or Stolen
150†
150†
159
177* or 277*
980
150
07973 100 250†
Orange Business Solutions
customers
businesses with 1-49 employees
businesses with 50+ employees
345
158
* Chargeable services available with your Orange phone.
† Charged at BT ‘F’ rate if you call from a BT fixed line phone.
176
pay as you go customers
To top up your Talk Time
Customer Services (Enquiries)
Information Line
Talk Time balance
Orange Multi Media
Lost or Stolen
Registration
450†
450*†
452
453
177* or 277*
07973 100 450†
0800 079 0006
all Orange customers
Operator Services
Orange Accessories Line
Directory Enquiries
International Directory
Enquiries
Emergency Services
■
100†
0500 178 178
118 000*
118 880*
999 or 112
Some calls are free from your Orange phone unless you
www.orange.co.uk
www.orange.co.uk/business
If you would like to receive a free booklet
containing useful information on any
Visit the Orange website to find out more
Orange product or service call Orange
about Orange products and services, buy
Customer services on 07973 973 150 or,
accessories from the Orange shop and if
if you are a pay as you go customer, 450
you are a pay as you go customer register
from your Orange phone. The following
with Orange online.
booklets are available:
■
Services and Charges
■
Orange Care
■
Orange Value Promise
■
Terms and Conditions
■
How to use Answer Phone
and manage your calls
■
How to get fun, news
and information on your phone
■
How to send messages, photos and more
■
How to use your phone abroad
and call internationally
have an Orange Value Promise Service Plan.
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index
index
a
c
Answer Phone
see Orange Answer Phone
Answer a call
20
d
i
Calculator
76
Download applications
81
Calendar
73
Divert a call
37
Dialled numbers
40
Calls
Information menu
see Orange Plus
International services
Appointments
73
answering
20
pay monthly customers
84
Automatic redial
20
barring
39
pay as you go customers
86
Add an entry to your phonebook
28
length
40
network selection
88
Alert tones
68
make a
18
b
mute
22
waiting
21
Caller id
26
f
Fax and data
l
see Orange Answer Fax
Fun and games
80
Line 2
Care
20
Barring calls
39
Codes
96
Games
80
Bookmarks
58
Conference calling
23
GPRS
57
Copy contacts
30
Converter
77
178
24
g
Busy a call
see Orange Care
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index
index
m
r
Orange Text Alerts services
Orange Plus
60
Shortcuts
68
SIM Card backup
31
95
Memory mate
31
Orange 177
60
Received calls
40
SIM Card PIN
Menu
12
Orange 277
59
Received messages
48
SMS
Message alert
48
54
Redialling
20
Missed calls
40
Ring tone
68
Multimedia messages
51
Mute
22
Orange World
p
s
Phonebook
o
add number
28
Safety
98
96
store a name and number
28
Security codes
Orange Answer Fax
76
edit
29
Self-portrait
51
Orange Answer Phone
34
deleting
30
Self-timer
51
Answer Phone Call Return
34
make a call using your phonebook
28
Settings
Answer Phone PIN
36
search
29
camera
50
checking from any other phone
34
Phone keys
10
clock
72
messages
34
Photos
50
sound
68
personal greeting
35
Photo messages
52
wap
57
shortcuts
35
Predictive text
44
Orange Care
92
180
see text messages
Standard text input
46
Store a name and number
28
Stopwatch
78
Sound settings
68
Swap between calls
21
Symbols on your display
13
181
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index
t
v
Taking a second call
21
Vibrating alert
68
Text entry
44
Voice recorder
75
Text Alerts
Voice Media
see Orange Text Media
see Orange 177
Text messages
send
Volume
19
44
write
44
attach a picture
46
w
Text templates
47
Time and date
72
Wap
57
Timer
77
Wap games
81
Tones
68
World time
72
Writing text
44
Travel abroad
see International services
182
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reference
For further information about Orange
products and services please visit our
website at the address below.
The information contained in this user guide is
correct at the time of going to press, but Orange
reserves the right to make subsequent changes
to it and services may be modified,
supplemented or withdrawn. All trademarks are
acknowledged. October 2004.
© Orange Personal Communications Services
Limited 2004. Orange and wirefree™ and any
other Orange product or service names referred
to in this user guide are trade marks of Orange
Personal Communications Services Limited.
Orange Personal Communications
Services Limited.
PO Box 10
Patchway
Bristol
BS32 4BQ
www.orange.co.uk
PCN –DO515 ISSUE 1 Z : h 15
Produced by Clear® the explanation agency
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