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Troubleshooting When Using the Copy Function
❖ Duplex
Problem
2
Cause
Solution
Cannot print in duplex
mode.
You have loaded paper
on the bypass tray.
Remove paper loaded on the bypass
tray. Load paper in another tray.
Cannot print in duplex
mode.
You have loaded paper
exceeding 169 g/m2.
Change the paper.
Cannot print in duplex
mode.
You have selected a tray
which is set to [1 Sided
Copy] in [Tray Paper Settings] in [System Settings].
Set the tray to [2 Sided Copy] in [Tray Paper Settings] in [System Settings]. See
“System Settings”, General Settings
Guide.
Copies are not in correct
order.
You placed the originals
in the incorrect order.
When placing a stack of originals in the
ADF, the last page should be on the bottom.
If you place an original on the exposure
glass, start with the first page to be copied.
When using Duplex,
copy is made Top to Bottom even though [Top to
Top] is selected.
28
You placed the originals
in the wrong orientation.
Place the original in the correct orientation. See “Original Orientation”,
Copy/Document Server Reference.