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Download Avaya 1150E User Guide
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Title page Nortel Communication Server 1000 IP Phone 1150E User Guide Revision history Revision history October 2009 April 2009 January 2009 3 Revision history January 2009 October 2008 April 2008 November 2007 May 2007 October 2006 October 2006 4 Contents Contents 5 Contents 6 Contents 7 Contents 8 Contents 9 Contents 10 About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Figure 1: Self-labeled line/programmable feature keys and contextsensitive soft keys 4 About the Nortel IP Phone 1150E Basic features 5 About the Nortel IP Phone 1150E 6 About the Nortel IP Phone 1150E Figure 2: IP Phone 1150E 7 About the Nortel IP Phone 1150E Telephone controls 8 About the Nortel IP Phone 1150E 9 About the Nortel IP Phone 1150E 10 About the Nortel IP Phone 1150E 11 About the Nortel IP Phone 1150E 12 About the Nortel IP Phone 1150E 13 About the Nortel IP Phone 1150E 14 About the Nortel IP Phone 1150E Telephone display Figure 3: IP Phone 1150E LCD screen License notification 15 About the Nortel IP Phone 1150E Call features and Flexible Feature Codes Security features Using encrypted calling Managing your Station Control Password (SCPW) 16 About the Nortel IP Phone 1150E 17 About the Nortel IP Phone 1150E 18 Entering and editing text Entering and editing text Table 1: Application text entry Entering text using the USB keyboard 19 Entering and editing text Table 2: USB keyboard function keys during telephone calls Entering text using the telephone dialpad Editing text using the context-sensitive soft keys 20 Entering and editing text Table 3: Editing context-sensitive soft key description (Part 1 of 2) 21 Entering and editing text Table 3: Editing context-sensitive soft key description (Part 2 of 2) 22 Connecting the components Connecting the components Figure 4: IP Phone 1150E connections 23 Connecting the components Before you begin Connecting the components of the phone 24 Connecting the components Figure 5: Removing the stand 25 Connecting the components 26 Connecting the components Figure 6: Cable routing tracks 27 Connecting the components 28 Virtual Private Network Virtual Private Network Before you begin 29 Virtual Private Network Connecting your IP Phone 30 Virtual Private Network Figure 7: IP Phone connected to the modem Figure 8: IP Phone connected to the router 31 Virtual Private Network Figure 9: IP Phone connected to the wireless access point and modem QoS configuration recommendations 32 Virtual Private Network Installing and configuring VPN 33 Virtual Private Network Figure 10: Welcome & language selection window 34 Virtual Private Network 35 Virtual Private Network Figure 11: Equipment Setup and VPN window 36 Virtual Private Network Figure 12: Locate Data Files window 37 Virtual Private Network Figure 13: Prepare Phone for Configuration window 38 Virtual Private Network Figure 14: Prepare Phone for Configuration (Try again) window 39 Virtual Private Network Figure 15: Prepare Phone for Configuration window 40 Virtual Private Network Figure 16: Prepare Phone for Configuration (Alternate Provisioning Server) window 41 Virtual Private Network Figure 17: Prepare Phone for Configuration (Input Provisioning Server IP address) window 42 Virtual Private Network 43 Virtual Private Network Figure 18: Autodiscover Phone window 44 Virtual Private Network Figure 19: Autodiscover Phone (more than one phone was discovered) window 45 Virtual Private Network Figure 20: Configure phone window 46 Virtual Private Network Figure 21: Confirmation & Finish window 47 Virtual Private Network 48 Configuring Telephone Options Configuring Telephone Options Figure 22: Telephone Options menu 49 Configuring Telephone Options Using the Telephone Options menu 50 Configuring Telephone Options Adjusting the volume 51 Configuring Telephone Options Adjusting the display screen contrast 52 Configuring Telephone Options Selecting a language 53 Configuring Telephone Options Selecting date and time format Accessing display diagnostics 54 Configuring Telephone Options Choosing a local dialpad tone 55 Configuring Telephone Options Viewing phone information Diagnostics 56 Configuring Telephone Options Selecting a headset type 57 Configuring Telephone Options Configuring call log options 58 Configuring Telephone Options 59 Configuring Telephone Options 60 Configuring Telephone Options 61 Configuring Telephone Options 62 Configuring Telephone Options Choosing a ring type 63 Configuring Telephone Options Enabling or disabling Call Timer Setting the call indicator light 64 Configuring Telephone Options Changing feature key labels 65 Configuring Telephone Options 66 Configuring Telephone Options Configuring the name display format Configuring Live Dialpad 67 Configuring Telephone Options 68 Configuring Telephone Options Using the Password Admin menu 69 Configuring Telephone Options 70 Configuring Telephone Options 71 Configuring Local Menu options Configuring Local Menu options Table 4: Navigation key functions in menus (Part 1 of 2) 72 Configuring Local Menu options Table 4: Navigation key functions in menus (Part 2 of 2) Table 5: Navigation key functions in dialog boxes Table 6: Navigation key functions in Edit mode (Part 1 of 2) 73 Configuring Local Menu options Table 6: Navigation key functions in Edit mode (Part 2 of 2) Using the 1. Preferences submenu Changing 1. Display Settings 74 Configuring Local Menu options 75 Configuring Local Menu options Changing 2. Language Configuring 3. Headsets 76 Configuring Local Menu options 77 Configuring Local Menu options 78 Configuring Local Menu options 79 Configuring Local Menu options 80 Configuring Local Menu options 81 Configuring Local Menu options 82 Configuring Local Menu options Table 7: Nortel Mobile Headset Adaptor elements and functions 83 Configuring Local Menu options Configuring 4. Bluetooth 84 Configuring Local Menu options 85 Configuring Local Menu options 86 Configuring Local Menu options 87 Configuring Local Menu options 88 Configuring Local Menu options 89 Configuring Local Menu options 90 Configuring Local Menu options 91 Configuring Local Menu options 92 Configuring Local Menu options 93 Configuring Local Menu options 94 Configuring Local Menu options Using the 2. Local Diagnostics submenu 1. IP Set&DHCP Information 2. Network Diagnostic Tools 3. Ethernet Statistics 95 Configuring Local Menu options 4. IP Network Statistics 5. USB Devices 6. Advanced Diag Tools 7. DHCP Information 8. License Information 96 Configuring Local Menu options 9. VPN Information 10. Certificate Information Using the 3. Network Configuration menu 97 Configuring Local Menu options Using the 4. Lock Menu 98 Call Center Agent/Supervisor Features Call Center Agent/Supervisor Features Headset interface Agent login 99 Call Center Agent/Supervisor Features Login with Agent ID and Multiple Queue Assignment (MQA) 100 Call Center Agent/Supervisor Features ACD DN 1 ACD DN 3 ACD DN 5 CD DN 2 ACD DN 4 ACD DN 1 ACD DN 3 ACD DN 5 ACD DN 2 ACD DN 4 Supervisor ID ACD DN 1 ACD DN 2 ACD DN 3 ACD DN 4 ACD DN 5 101 Priority 1 Priority 2 Priority 3 Priority 4 Priority 5 Call Center Agent/Supervisor Features Default login 102 Call Center Agent/Supervisor Features Agent logout 103 Call Center Agent features Call Center Agent features Use Activity Code Answer Call Center calls 104 Call Center Agent features Call Forcing 105 Call Center Agent features The Emergency Key Use Not Ready 106 Call Center Agent features Activate Make Set Busy Making non-ACD calls 107 Call Center Agent features Contact your supervisor 108 Call Center Agent features Use Walkaway and Return from Walkaway 109 Call Center Agent features 110 Call Center Agent features 111 Call Center Supervisor Features Call Center Supervisor Features Agent Keys Table 8: LCD status indicators 112 Call Center Supervisor Features Answer Agent Answer Emergency 113 Call Center Supervisor Features Call Agent Use the Supervisor Observe and Supervisor Headset Port 114 Call Center Supervisor Features Observe Agent 115 Call Center Supervisor Features 116 Call Center Supervisor Features Interflow Night Service 117 Call Center Supervisor Features 118 IP Phone 1150E non-ACD call features IP Phone 1150E non-ACD call features Make a call 119 IP Phone 1150E non-ACD call features Using Predial 120 IP Phone 1150E non-ACD call features Using Auto Dial 121 IP Phone 1150E non-ACD call features Using Ring Again 122 IP Phone 1150E non-ACD call features Using Last Number Redial Using Speed Call 123 IP Phone 1150E non-ACD call features 124 IP Phone 1150E non-ACD call features Using System Speed Call 125 IP Phone 1150E non-ACD call features Using Hot Line Using Intercom calling 126 IP Phone 1150E non-ACD call features Answering a call 127 IP Phone 1150E non-ACD call features While on an active call 128 IP Phone 1150E non-ACD call features Transferring a call 129 IP Phone 1150E non-ACD call features Using Timed Reminder Recall 130 IP Phone 1150E non-ACD call features Using Attendant Recall Using Call Park 131 IP Phone 1150E non-ACD call features 132 IP Phone 1150E non-ACD call features Calling Party Number/Charge Account or Displaying incoming calls 133 IP Phone 1150E non-ACD call features Tracing a Malicious call 134 IP Phone 1150E non-ACD call features 135 Additional Call Features Additional Call Features Using the buzz signal Using Call Page Connect to make an announcement 136 Additional Call Features Charging a call or charging a forced call 137 Additional Call Features 138 Additional Call Features 139 Additional Call Features Using Enhanced Override 140 Additional Call Features Using Forced Camp-on 141 Additional Call Features Override Feature 142 Additional Call Features Using Privacy Release Using Radio Page 143 Additional Call Features 144 Additional Call Features Using Voice Call 145 Additional Call Features Using the Voice Messaging control screens 146 Additional Call Features 147 Additional Call Features Activate Automatic Answerback Activate Call Pickup 148 Additional Call Features Use Call Waiting 149 Additional Call Features 150 Additional Call Features Forward calls 151 Additional Call Features Forward internal calls only 152 Additional Call Features Use Remote Call Forward 153 Additional Call Features 154 Additional Call Features Secure your phone 155 Additional Call Features Set up a Conference call 156 Additional Call Features Join a call 157 Additional Call Features Selectable Conferee Display and Disconnect 158 Additional Call Features Use Group Call 159 Additional Call Features 160 Additional Call Features 161 Additional phone features Additional phone features Using the Personal Directory 162 Additional phone features 163 Additional phone features 164 Additional phone features Using the Callers List 165 Additional phone features 166 Additional phone features Using the Redial List 167 Additional phone features 168 Additional phone features Using Virtual Office Logging in to Virtual Office 169 Additional phone features 170 Additional phone features Using Virtual Office on your Remote phone Figure 23: Logged in to an IP Phone 1150E Using Virtual Office on your Office phone 171 Additional phone features Figure 24: Office phone displays the message 172 Additional phone features Logging out of Virtual Office 173 Additional phone features Troubleshooting Virtual Office Table 9: Troubleshooting Virtual Office (Part 1 of 3) 174 Additional phone features Table 9: Troubleshooting Virtual Office (Part 2 of 3) 175 Additional phone features Table 9: Troubleshooting Virtual Office (Part 3 of 3) Using Media Gateway 1000B 176 Additional phone features Using Test Local Mode Using Resume Normal Mode 177 Additional phone features Troubleshooting MG 1000B Table 10: Troubleshooting MG 1000B 178 Additional phone features 179 Regulatory and safety information Regulatory and safety information 187 Regulatory and safety information Table 11: EMC compliance (Part 1 of 2) 188 Regulatory and safety information Table 11: EMC compliance (Part 2 of 2) 189 Regulatory and safety information DenAn regulatory notice for Japan Other 190 Terms you should know Terms you should know Calling Party Name Display Category 5 (Cat5) Category 5e (Cat5e) Category 6 (Cat6) Communication Server 1000 Date/time display Directory Number (DN) 180 Terms you should know Feature display Feature Status Lamp indicator Fixed key Flexible Feature Codes (FFCs) Goodbye key Indicator Interrupted dial tone Message/Inbox 181 Terms you should know Navigation keys Off-hook Paging tone Ringback/ring tone Services key Shared Directory Number Special Prefix code (SPRE) Soft keys 182 Terms you should know Special dial tone Station Control Password (SCPW) Status Messages System or Switch Switchhook User interface Visual Alerter/Message Waiting indicator 183 Index Index 195 Index 196 Index 197 Index 198
