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Glossary
Secondary Skill
The second split/skill to which a call queues in a VDN is
called the secondary split/skill.
Service Level
See Acceptable Service Level.
Split/skill
A group of extensions that are staffed by agents trained to
handle a certain type of call.
Tertiary Skill
When a call is queued to multiple splits/skills, the third
split/skill the call queued to in a VDN is called the tertiary
split/skill.
VDN
(Vector Directory Number).
Glossary
An extension that provides access to the Vectoring feature of
the DEFINITY system. Vectoring allows you to specify the
treatment of inbound calls based on the dialed number.
GL-5