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IBM ServicePac® SELECTION GUIDE
Nordic Edition November December 2009 rev.1
This Guide are for reference purpose only - p/n's and prices may be changed without any notice if subject to errors or announcement changes
IBM ServicePac® is no longer subject to the Stock Rotation process and is therefore not returnable.
IBM ServicePac® is not returnable, and in case of wrong ordered P/N, exception-swap to correct P/N will only be considered within a 60 day
period from the date of purchase, subject to an admin charge of 8% of original invoice amount. This service announced 1st of March 2008.
A ServicePac are only valid in that country where the ServicePac has been purchased
Attention: For taxation reasons, all ServicePac orders must be processed and invoiced in the service provision country.
ServicePac for Warranty Service Upgrade should best be ordered at the same time as the hardware. In order to avoid loss in coverage-value,
it's recommended that purchase is done as close as possible to the Warranty start date, that due to the fact that Warranty Service Upgrade
begins and runs in parallel to normal Base Warranty. Service and typical response time are provided within 100 Km of an IBM Service Centre
IBM Onsite Repair ( IOR ) limitations
The customer must provide fault information to IBM at the time of the customer call placement and provide diagnostic information to the
On-Site Technician. In extreme situations IBM may require to remove the Machine to complete the repair. IBM reserves the right not to deliver
service in Business premises (including Home / Office) if not found to be appropriate to safety or Electro-Static Discharge protection.
The customer must provide the Technician with the factory supplied Preload CD in case of a hardfile failure. The offerings does not include
restoration of any data not loaded at the time of manufacturing.
The Customer must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit
and suitable for the purpose.
1'st Level System x 2'nd Level System x 1'st Level System x Options 2'nd Level System x Options
Storage Division System x Monitors Implementation & Migration ServicePac
System i WSU
System p WSU/MSU
Intellistations
Maintenance Service Upgrade for # ThinkPad Server Storage IntelliStation DeskTop
Remote Technical Support Line # ETS-Gateway 90/180 Days
Windows&Linux VMWare RTS & Basic
RTS for Windows Small & Essential Business Server
RTS for Midrange Disk Storage
IBM Director
POS/RSS ServicePacs # 3Year 24x7xSBD
3year 18x6 PW Pac's Multi-Vendor POS/RSS ePac's (MVS)
Learning Services # EducationPacs for ClassRoom courses
Entries highlighted in blue are new additions or revisions to the previous version of the IBM ServicePac Selection Guide
Entries highlighted in red are marked for deletion, and will be removed in the next version of the IBM ServicePac Selection Guide
13-11-2009
1
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
8648
7973
7975
9234
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
3
3
3
4
4
4
5
5
5
3Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
4Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
see above
see above
see above
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
PC285
PC286
PC287
PC288
PC289
PC290
PC291
PC292
PC293
38R3486
38R3487
38R3488
38R3489
38R3490
38R3491
38R3492
38R3493
38R3494
1.845
3.617
4.157
2.884
4.909
6.454
3.845
6.454
8.389
249
486
558
388
661
869
518
869
1.130
2.088
3.943
4.531
3.262
5.553
7.300
4.350
7.300
9.489
2.248
4.532
5.207
3.512
5.979
7.860
4.683
7.860
10.216
PC300
PC301
PC302
PC303
PC304
PC305
38R3462
38R3463
38R3464
38R3465
38R3466
38R3467
2.817
4.582
5.738
8.438
8.305
11.373
378
614
769
1.140
1.120
1.530
3.030
4.926
6.169
9.071
8.928
12.227
3.554
5.779
7.236
10.642
10.474
14.343
PC400
PC401
PC402
PC403
PC404
PC405
40M6919
40M6920
40M6921
40M6922
40M6923
40M6924
1.182
2.279
3.084
4.898
5.016
7.258
160
307
415
660
675
977
1.304
2.511
3.398
5.397
5.526
7.996
1.448
2.789
3.773
5.993
6.137
8.880
PC394
PC395
40M6875
40M6876
7.502
13.941
1.010
1.870
8.176
14.611
9.397
18.008
System x 226
System x 3400
System x 3400
System x 3200
3
3
4
4
5
5
8840
7943
System x 346
System x 3655
3
3
4
4
5
5
8488
7974
7976
System x 226
System x 3400
System x 3400
3
3
13-11-2009
2
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
8863
8864
8865
8866
8872
8874
8878
8879
8877
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
4
4
5
5
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
see above
see above
see above
see above
see above
see above
see above
see above
see above
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
PC396
PC397
PC398
PC399
40M6877
40M6878
40M6879
40M6880
11.462
17.421
16.938
22.123
1.540
2.340
2.280
2.970
12.013
18.259
17.752
23.187
14.806
22.503
21.879
28.577
PC534
PC535
PC536
PC537
PC538
PC539
10N3281
10N3282
10N3283
10N3284
10N3285
10N3286
614
752
800
987
987
1.222
83
101
108
133
133
164
645
789
840
1.035
1.035
1.281
794
973
1.035
1.276
1.276
1.579
PC628
PC629
PC630
PC631
PC632
PC633
12X6604
12X6605
12X6606
12X6607
12X6608
12X6609
3.157
4.478
4.870
7.826
8.057
11.527
424
601
654
1.060
1.090
1.550
3.441
4.881
5.072
8.149
8.390
12.003
3.955
5.610
6.105
9.809
10.099
14.447
PC634
PC635
PC636
PC637
PC638
12X6610
12X6611
12X6612
12X6613
12X6614
2.448
3.175
4.054
5.667
5.834
329
427
544
761
783
2.668
3.461
4.222
5.901
6.075
3.067
3.978
5.082
7.103
7.312
System x 366, 3850
System x 3850
System x 260
System x 3800
System x 460, 3950
System x 460, 3950
System x 3850
System x 3950
System x 3755
3
3
4
4
5
5
1735
Console Switch
3
3
4
4
5
5
7979
System x 3650
3
3
4
4
5
13-11-2009
3
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
7978
8837
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
5
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
see above
see above
3Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
4Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
see above
PC639
12X6615
8.166
1.100
8.504
10.236
PC640
PC641
PC642
PC643
PC644
PC645
12X6679
12X6680
12X6681
12X6682
12X6683
12X6684
3.496
4.963
6.361
7.929
8.494
11.013
470
666
854
1.070
1.140
1.480
3.811
5.409
6.624
8.256
8.845
11.468
4.380
6.217
7.973
9.938
10.646
13.803
PC650
PC651
PC652
PC653
PC654
PC655
12X6881
12X6882
12X6883
12X6884
12X6885
12X6886
1.375
1.972
2.628
3.444
3.816
4.735
185
265
353
463
513
636
1.532
2.198
2.928
3.837
4.252
5.276
1.724
2.473
3.294
4.317
4.784
5.935
PC686
PC687
PC688
PC689
PC690
PC691
PC692
PC693
PC694
43X3719
43X3720
43X3721
43X3722
43X3723
43X3724
43X3725
43X3726
43X3727
1.531
3.143
4.095
2.248
3.774
5.569
2.936
4.640
6.946
205
420
547
301
505
745
393
620
928
1.594
3.272
4.466
2.341
3.928
5.803
3.057
4.830
7.230
1.894
3.936
5.128
2.816
4.724
6.979
3.681
5.816
8.709
System x 3550
System x 336
3
3
4
4
5
5
7977
System x 3500
3
3
4
4
5
5
8853
7971
8843
7981
Blade HS21
Blade LS21
Blade HS20
Blade HS20
3
3
3
4
4
4
5
5
5
7984
7940
7948
13-11-2009
System x 3455
System x 3455
System x 3450
4
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
4347
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
3
3
3
4
4
4
5
5
5
3Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
4Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
3Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
4Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
see above
5days x 9hrs - 4hrs.response
PC695
PC696
PC697
PC698
PC699
PC700
PC701
PC702
PC703
43X3833
43X3834
43X3835
43X3836
43X3837
43X3838
43X3841
43X3842
43X3843
1.032
1.827
2.446
1.633
2.772
3.635
2.171
3.635
4.718
139
246
329
220
373
489
292
489
634
1.147
2.029
2.717
1.814
3.078
4.037
2.411
4.037
5.239
1.260
2.229
2.984
1.992
3.381
4.434
2.648
4.434
5.754
PC711
PC712
PC713
PC714
PC715
PC716
PC717
PC718
PC719
43X3850
43X3851
43X3852
43X3853
43X3854
43X3855
43X3856
43X3857
43X3858
1.533
2.446
3.222
2.296
3.567
4.599
3.066
4.687
5.951
206
329
433
309
479
618
412
630
800
1.703
2.717
3.578
2.550
3.961
5.107
3.405
5.204
6.608
1.870
2.984
3.930
2.801
4.350
5.609
3.740
5.716
7.257
PC720
PC721
PC722
PC723
PC724
PC725
43X3859
43X3860
43X3861
43X3862
43X3863
43X3864
938
1.921
2.544
3.829
4.227
5.352
126
258
342
514
568
719
977
2.001
2.650
3.988
4.403
5.574
1.176
2.408
3.189
4.800
5.299
6.708
PC726
43X4095
2.724
366
3.035
3.415
xSeries 3105
3
3
3
4
4
4
5
5
5
4362
4367
7327
System x 3200
System x 3200
System x 3200
3
3
4
4
5
5
4363
4368
7328
System x 3200
System x 3200
System x 3200
3
13-11-2009
5
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
7985
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
3
4
4
5
5
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
7days x 24hrs - 4hrs. response
see above
see above
3Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
4Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
PC727
PC728
PC729
PC730
PC731
43X4096
43X4097
43X4098
43X4099
43X4100
3.643
4.722
6.791
7.922
9.940
489
634
912
1.070
1.340
4.059
5.262
7.567
8.826
11.074
4.566
5.919
8.512
9.930
12.458
PC739
PC740
PC741
PC742
PC743
PC744
44J8025
44J8026
44J8027
44J8028
44J8029
44J8030
1.351
1.987
2.584
3.291
3.767
4.662
182
267
348
442
506
627
1.473
2.166
2.870
3.655
4.183
5.176
1.693
2.490
3.152
4.014
4.594
5.685
PC778
44J8651
10.386
1.400
11.319
13.010
PC782
PC783
PC784
PC785
PC786
PC787
PC788
PC789
PC790
44T6174
44T6175
44T6176
44T6177
44T6178
44T6179
44T6180
44T6181
44T6182
1.430
2.720
3.042
2.145
3.684
4.205
2.860
4.587
5.520
192
366
409
288
495
565
384
616
741
1.559
2.966
3.316
2.338
4.015
4.583
3.117
4.999
6.016
1.792
3.408
3.811
2.687
4.615
5.268
3.583
5.746
6.915
PC812
PC813
PC814
PC815
PC816
46D4063
46D4064
46D4065
46D4066
46D4067
5.466
8.713
11.329
15.206
17.816
734
1.170
1.520
2.040
2.390
5.689
9.068
11.790
15.826
18.542
6.759
10.773
14.007
18.801
22.028
System x 3655
3
3
4
4
5
5
7995
Blade HS21
8740
8750
Blade Chassis
Blade Chassis
3
3
3
3
4
4
4
5
5
5
7996
Blade Centre
8014
Blade HS12
3
3
4
4
5
13-11-2009
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
6
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
7141
7141
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
5
7days x 24hrs - 4hrs.response
see above
see above
3Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
4Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
see above
see above
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
PC817
46D4068
22.130
2.970
23.031
27.361
PC850
PC851
PC852
PC853
PC854
PC855
PC856
PC857
PC858
51J8865
51J8866
51J8867
51J8868
51J8869
51J8870
51J8871
51J8872
51J8873
1.491
2.170
2.496
2.165
3.038
3.562
2.888
3.905
4.546
200
292
335
291
408
478
388
524
610
1.604
2.335
2.685
2.329
3.267
3.831
3.107
4.199
4.888
1.860
2.706
3.113
2.700
3.787
4.442
3.602
4.868
5.667
PC844
PC845
PC846
PC847
PC848
PC849
51J8859
51J8860
51J8861
51J8862
51J8863
51J8864
867
1.358
2.170
2.955
3.568
4.452
117
183
292
397
479
597
933
1.461
2.335
3.178
3.837
4.787
1.082
1.694
2.706
3.684
4.448
5.550
PC859
PC860
PC861
PC862
PC863
PC864
51J8874
51J8875
51J8876
51J8877
51J8878
51J8879
557
983
1.403
1.916
2.242
2.988
75
132
189
258
301
401
600
1.058
1.509
2.061
2.412
3.213
696
1.226
1.749
2.390
2.796
3.725
System x 3850
System x 3950
3
3
3
4
4
4
5
5
5
4192
4190
4364
8485
8849
4251
System x 3350
System x 3250
System x 3250
System x 206M
System x 306M
System x 3250
3
3
4
4
5
5
4193
7941
System x 3350
System x 3455
3
3
4
4
5
5
13-11-2009
7
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
Model covered
4194
4365
8490
8491
4252
System x 3250
System x 3250
System x 206M
System x 306M
System x 3250
Years
3
3
4
4
5
5
8028
Blade HS12
3
3
4
4
5
5
7163
System x 3755
3
3
4
4
5
5
7902
7972
Blade LS42
Blade LS41
3
3
4
4
5
13-11-2009
Covered within
see above
see above
see above
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
Pac
ePac
DKR
Euro (€)
NKR
SKR
PC892
PC893
PC894
PC895
PC896
PC897
51J8898
51J8899
51J8900
51J8901
51J8902
51J8903
1.038
1.524
2.645
3.187
3.711
4.744
140
205
355
428
498
637
1.117
1.640
2.845
3.427
3.992
5.102
1.295
1.901
3.299
3.973
4.627
5.915
PC908
PC909
PC910
PC911
PC912
PC913
51J8904
51J8905
51J8906
51J8907
51J8908
51J8909
5.799
9.133
12.064
16.344
18.104
23.203
777
1.230
1.620
2.190
2.430
3.110
6.235
9.819
12.969
17.570
19.461
24.942
7.314
11.519
15.214
20.612
22.830
29.260
PC928
PC929
PC930
PC931
PC932
PC933
51J8833
51J8834
51J8835
51J8836
51J8837
51J8838
1.795
4.751
4.577
7.978
6.638
10.514
241
637
613
1.070
889
1.410
1.930
5.108
4.921
8.576
7.136
11.303
2.264
5.992
5.772
10.061
8.371
13.260
PC937
PC938
PC939
PC940
PC941
54Y4716
54Y4717
54Y4718
54Y4719
54Y4720
2.217
5.535
5.855
9.770
9.660
298
742
785
1.310
1.300
2.392
5.970
6.316
10.538
10.419
2.793
6.972
7.376
12.307
12.168
8
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
3020
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
5
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
NB ! 3 Year in 2nd level section
7days x 24hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
7days x 24hrs - 4hrs.response
7days x 24hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
7days x 24hrs - 4hrs.response
7days x 24hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
PC942
54Y4721
14.609
1.960
15.756
18.401
PC943
PC944
PC945
PC946
PC947
PC948
54Y4722
54Y4723
54Y4724
54Y4725
54Y4726
54Y4727
5.499
11.800
13.543
21.359
21.187
29.421
738
1.590
1.820
2.870
2.850
3.950
5.921
12.705
14.582
22.996
22.811
31.676
6.998
15.018
17.236
27.182
26.963
37.441
PC1003
PC1004
65Y0068
65Y0069
10.079
13.885
1.360
1.870
11.746
16.181
13.500
18.597
PC615
PC1005
PC1006
42V0923
65Y0070
65Y0071
8.958
12.103
16.669
1.200
1.630
2.240
9.774
14.105
19.426
11.212
16.211
22.327
PC811
PC1007
PC1008
46D4062
65Y0072
65Y0073
10.926
22.095
30.436
1.470
2.970
4.090
12.733
25.749
35.469
14.634
29.593
40.765
PC1068
PC1069
PC1070
PC1071
PC1072
PC1073
65Y5214
65Y5215
65Y5216
65Y5217
65Y5218
65Y5219
2.532
3.409
3.831
5.795
6.019
7.982
340
458
515
778
808
1.080
3.007
4.047
4.548
6.878
7.144
9.475
3.786
5.095
5.726
8.661
8.995
11.930
PC1074
PC1075
PC1076
PC1077
65Y5220
65Y5221
65Y5222
65Y5223
2.935
4.675
5.136
7.771
395
628
690
1.050
3.485
5.550
6.096
9.224
4.388
6.988
7.676
11.614
Blade PN41
3
3
4
4
5
5
7233
System x 3950
3
4
5
8677
Blade Chassis
3
4
5
8852
Blade Chassis
3
4
5
8886
Blade Chassis
3
3
4
4
5
5
7946
System x 3550
3
3
4
4
13-11-2009
9
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
7947
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
5
5
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
3Yrs onsite NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
PC1078
PC1079
65Y5224
65Y5225
8.065
11.532
1.090
1.550
9.573
13.688
12.054
17.235
PC1080
PC1081
PC1082
PC1083
PC1084
PC1085
65Y5227
65Y5228
65Y5229
65Y5230
65Y5231
65Y5226
1.752
2.955
3.479
5.270
5.468
7.259
236
397
467
708
734
975
2.081
3.508
4.130
6.256
6.491
8.617
2.620
4.417
5.200
7.877
8.173
10.850
PC1126
PC1127
PC1128
PC1129
PC1130
PC1131
PC1132
68Y5322
68Y5323
68Y5324
68Y5325
68Y5326
68Y5327
68Y5328
2.957
5.636
7.703
9.521
13.449
10.279
14.243
398
757
1.040
1.280
1.810
1.390
1.920
3.538
6.743
9.215
11.390
16.088
12.296
17.037
4.340
8.270
11.302
13.970
19.732
15.081
20.897
PC1133
PC1134
PC1135
PC1136
PC1137
PC1138
68Y5329
68Y5330
68Y5331
68Y5332
68Y5333
68Y5334
1.460
3.782
4.012
7.085
6.515
9.758
197
508
539
952
875
1.320
1.748
4.524
4.800
8.475
7.794
11.673
2.143
5.549
5.887
10.395
9.559
14.317
PC1139
PC1140
PC1141
PC1142
PC1143
PC1144
68Y5335
68Y5336
68Y5337
68Y5338
68Y5339
68Y5340
2.866
7.590
7.636
13.073
12.825
18.631
385
1.020
1.030
1.760
1.730
2.510
3.430
8.965
9.135
15.638
15.341
22.286
4.206
11.362
11.204
19.181
18.816
27.335
System x 3650
3
3
4
4
5
5
7870
7901
Blade HS22
Blade LS22
3
3
3
4
4
5
5
7836
System x 3400
3
3
4
4
5
5
7837
System x 3400
3
3
4
4
5
5
13-11-2009
10
1st Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
Model covered
7839
System x 3500
13-11-2009
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
see above
11
2nd Level System x Servers
Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise.
Monitors and Flat panels are not covered in these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
8677
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
3
7days x 24hrs - 4hrs.response
see above
4 + 5 Year in 1st level section
PC139
61P7613
7.614
1.030
8.612
9.272
Blade Chassis
NB!!
13-11-2009
12
System x Committed Service w/ 8Hours FixTime
IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.
The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System
and restoration of the failing machine to operational readiness.
For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration is
not completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.
This service is available in restricted geographies only, where the following applies:
This service is available within 50Km of Århus and Copenhagen only
This service is available within 120Km of Helsinki, Turku, Tampere and Oulu only
This service is available within 50Km of Oslo only
This service is available within 100Km of Stockholm, Malmö and Göteborg only
Type
Model covered
4194
4365
4252
x3250
x3250
x3250
4368
7328
x3200
x3200
4347
4363
4364
7941
7974
x3105
x3200
x3200
x3455
x3400
4193
7978
x3350
x3550
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
3
7days x 24hrs Onsite 8hrs FIX
see above
see above
see above
7days x 24hrs Onsite 8hrs FIX
see above
see above
7days x 24hrs Onsite 8hrs FIX
see above
see above
see above
see above
see above
7days x 24hrs Onsite 8hrs FIX
see above
see above
7days x 24hrs Onsite 8hrs FIX
see above
see above
see above
see above
see above
see above
see above
ann 10 November
PC1101
68Y4926
2.668
359
3.326
4.056
PC1102
68Y4927
3.747
504
4.671
5.697
PC1103
68Y4928
4.250
572
5.299
6.463
PC1104
68Y4929
4.390
591
5.473
6.675
PC1105
68Y4930
4.894
658
6.101
7.441
3
3
3
3
4190
4362
4367
7940
7976
4251
7327
7946
13-11-2009
x3250
x3200
x3200
x3455
x3400
x3250
x3200
x3550
13
System x Committed Service w/ 8Hours FixTime
IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.
The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System
and restoration of the failing machine to operational readiness.
For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration is
not completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.
3
7days x 24hrs Onsite 8hrs FIX
PC1106
68Y4931
6.907
929
4192
x3350
see above
7946
x3550
ann 10 November into PC1105
7973
x3400
see above
7975
x3400
see above
7984
x3455
see above
7985
x3655
see above
3
7days x 24hrs Onsite 8hrs FIX
PC1107
68Y4932
7.047
948
7979
x3650
see above
3
7days x 24hrs Onsite 8hrs FIX
PC1108
68Y4933
8.110
1.090
7837
x3400
see above
7947
x3650
ann 10 November
3
7days x 24hrs Onsite 8hrs FIX
PC1109
68Y4934
8.669
1.170
7947
x3650
ann 10 November into PC1108
7977
x3500
see above
3
7days x 24hrs Onsite 8hrs FIX
PC1110
68Y4935
10.067
1.360
7943
x3655
see above
3
7days x 24hrs Onsite 8hrs FIX
PC1111
68Y4936
13.144
1.770
7836
x3400
see above
7948
x3450
see above
3
7days x 24hrs Onsite 8hrs FIX
PC1112
68Y4937
17.059
2.300
7839
x3500
see above
8863
x3850/x366
see above
8864
x3850
see above
8865
x3800/x260
see above
8877
x3755
see above
8878
x3950
see above
8879
x3950
see above
8874
x3950/x460
see above
3
7days x 24hrs Onsite 8hrs FIX
PC1113
68Y4938
19.856
2.670
8866
x3800
see above
7141
x3850
see above
13-11-2009
8.610
10.502
8.785
10.714
10.109
12.330
10.806
13.180
12.549
15.306
16.384
19.982
21.264
25.934
24.750
30.186
14
System x Committed Service w/ 8Hours FixTime
IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.
The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System
and restoration of the failing machine to operational readiness.
For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration is
not completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.
7163
x3755
see above
8872
x3950/x460
see above
3
7days x 24hrs Onsite 8hrs FIX
PC1114
68Y4939
29.057
3.910
36.218
7233
x3950
see above
13-11-2009
44.173
15
1st Level System x Storage Options
Up to 5 years of On-Site repair Service with a NBD or 4 hour On-Site Response target. Coverage only valid if registration of the ServicePac
is carried out.The offering is valid from the purchase date of the ServicePac and runs concurrently with the Machine warranty period.
Further details can be found in PLET ZS05-0191on www.ibm.com/common/ssi
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
1735
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
3
3
4
4
5
5
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
5days x 9hrs - 4hrs. response
7days x 24hrs - 4hrs. response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
PC534
PC535
PC536
PC537
PC538
PC539
10N3281
10N3282
10N3283
10N3284
10N3285
10N3286
614
752
800
987
987
1.222
83
101
108
133
133
164
645
789
840
1.035
1.035
1.281
794
973
1.035
1.276
1.276
1.579
PC791
PC792
PC793
PC794
PC795
PC796
46D3473
46D3474
46D3475
46D3476
46D3477
46D3478
2.169
4.102
4.750
7.338
7.023
10.113
292
551
638
985
943
1.360
2.365
4.471
5.178
7.997
7.654
11.022
2.718
5.139
5.951
9.192
8.798
12.669
PC365
PC366
PC367
PC368
PC369
PC370
PC371
PC372
PC373
38R3933
38R3885
38R3886
38R3934
38R3887
38R3888
38R3935
38R3889
38R3890
8.114
13.183
17.945
14.113
19.355
25.002
18.817
25.002
32.058
1.100
1.780
2.420
1.900
2.610
3.370
2.540
3.370
4.320
9.177
14.911
20.296
15.962
21.891
28.277
21.282
28.277
36.257
9.881
16.054
21.853
17.186
23.570
30.445
22.914
30.445
39.038
Console Switch
3
3
4
4
5
5
8765
LTO
3
3
3
4
4
4
5
5
5
1700
13-11-2009
DS400
16
2nd Level System x Storage Options
ServicePac with 3 to 5 years coverage for Expansion units for System x Servers from PCD System x Options
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
1733
13-11-2009
Model covered
EXP 400
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
3
3
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
PC221
PC222
14R1477
14R1479
3.609
7.614
485
1.030
3.861
8.145
4.337
9.151
17
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
1726
Model covered
Years
3
3
4
4
5
5
DS3200 / 3300 / 3400
3
3
4
4
5
5
1727
EXP 3000
3
3
1710
SAP
DS4000, EXP100
10J, 10X
3
3
1710
SOF
DS4000, EXP100
10U
3
3
1722
SAP
DS4300, FaStT600
60J, 60K, 60L, 60X, 6LJ, 6LX
3
3
1722
SOF
DS4300, FaStT600
6LU, 60U
3
3
13-11-2009
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
SD502
SD503
SD504
SD505
SD506
SD507
44J8019
44J8020
44J8021
44J8022
44J8023
44J8024
3.035
7.284
8.705
14.368
14.368
21.452
408
979
1.170
1.930
1.930
2.890
3.370
8.087
9.664
15.952
15.952
23.817
3.701
8.883
10.615
17.521
17.521
26.159
SD508
SD509
SD510
SD511
SD512
SD513
43X3844
43X3845
43X3846
43X3847
43X3848
43X3849
1.876
4.093
4.831
7.781
7.781
11.475
252
550
649
1.050
1.050
1.540
1.954
4.262
5.032
8.102
8.102
11.949
2.352
5.130
6.056
9.752
9.752
14.383
SD18
SD19
14R1497
14R1499
9.909
15.291
1.340
2.060
10.916
16.356
12.122
18.375
SD360
SD361
44J8535
44J8536
9.907
15.289
1.340
2.070
10.916
16.358
12.122
18.376
SD16
SD17
14R1489
14R1491
14.149
19.652
1.900
2.640
15.135
21.020
17.003
23.616
SD362
SD363
44J8537
44J8538
14.149
19.652
1.900
2.640
15.136
21.020
17.003
23.614
SD61
SD62
40M6847
40M6848
5.295
5.827
713
785
5.833
6.420
6.478
7.130
18
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
Model covered
1740
SAP
DS4000, EXP700/710
1RX, 71J
Years
3
3
1740
SOF
DS4000, EXP700/710
1RU, 710
3
3
1742
SAP
DS4400, DS4500, FaStT700/900
all mdls
4
4
1750
SOF
DS6800
511
4
4
1750
SOF
DS6000
EX1
3
3
1812
SOF
EXP810
81A, 81S
3
3
1812
SAP
EXP810
81H
3
3
1812
SAP
EXP420
8VH
3
3
13-11-2009
Covered within
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - SBD response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - SBD response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - SBD response
7days x 24hrs - 4hrs.response
Pac
ePac
DKR
Euro (€)
NKR
SKR
SD367
SD368
44J8542
44J8543
5.296
5.829
713
786
5.831
6.419
6.475
7.128
SD64
SD66
40M7613
40M7615
12.819
17.805
1.730
2.400
14.122
19.614
15.683
21.782
SD48
SD49
39K3025
39K3026
27.095
38.472
3.650
5.180
29.847
42.379
33.146
47.063
SD50
SD51
39K3029
39K3030
13.823
19.626
1.860
2.650
15.227
21.619
16.910
24.009
SD249
SD250
42V1248
42V1249
4.842
7.364
649
987
5.283
8.035
6.061
9.217
SD251
SD252
42V1250
42V1251
4.842
7.364
649
987
5.283
8.035
6.061
9.217
SD346
SD347
43X3560
43X3561
4.163
6.335
559
851
4.336
6.597
5.219
7.941
SD369
SD370
44J8544
44J8545
4.841
7.362
649
987
5.283
8.037
6.065
9.215
19
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
Model covered
1812
SOF
EXP810
81T
Years
3
3
1814
SAP
DS4200
7VH
3
3
1814
SOF
DS4700
70A, 70S
3
3
1814
SOF
DS4700, DS5020
72A, 72S, 20A
3
3
1814
SAP
DS4700, EXP810
70H
3
3
1814
SAP
DS4700
72H
3
3
1814
SOF
DS4700
70T
3
3
1814
SOF
DS4700
72T
3
3
13-11-2009
Covered within
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
Pac
ePac
DKR
Euro (€)
NKR
SKR
SD338
SD339
43X3552
43X3553
13.480
14.830
1.810
1.990
14.037
15.442
16.895
18.586
SD272
SD273
12X6616
12X6617
14.977
16.474
2.010
2.220
15.596
17.154
18.772
20.648
SD274
SD275
12X6618
12X6619
18.621
20.484
2.500
2.750
19.389
21.329
23.338
25.673
SD276
SD277
12X6620
12X6621
14.977
16.474
2.010
2.220
15.596
17.154
18.772
20.648
SD278
SD279
12X6622
12X6623
18.621
20.484
2.500
2.750
19.389
21.329
23.338
25.673
SD371
SD372
44J8546
44J8547
14.974
16.476
2.010
2.230
15.598
17.157
18.771
20.646
SD373
SD374
44J8548
44J8549
18.622
20.482
2.500
2.760
19.389
21.330
23.340
25.678
SD249
SD250
42V1248
42V1249
4.842
7.364
649
987
5.283
8.035
6.061
9.217
20
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
Model covered
1814
SOF
DS4700
52A
Years
3
3
1815
SAP
DS4800
82H, 80H
3
3
1815
SOF
DS4800
82A, 80A
3
3
1815
SAP
DS4800
84H
3
3
1815
SOF
DS4800
84A
3
3
1815
SOF
DS4800
88A
3
3
1815
SAP
DS4800
88H
1818
SOF
DS5000
51A
1818
SOF
DS5000
53A
3
3
13-11-2009
Covered within
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
Pac
ePac
DKR
Euro (€)
NKR
SKR
SD67
SD68
41E8669
41E8670
9.689
12.169
1.300
1.630
10.504
13.192
11.956
15.015
SD375
SD376
44J8550
44J8551
9.689
12.168
1.300
1.640
10.507
13.194
11.955
15.014
SD69
SD70
41E8671
41E8672
10.987
13.793
1.470
1.850
11.910
14.952
13.556
17.018
SD377
SD378
44J8552
44J8553
10.986
13.792
1.470
1.860
11.913
14.951
13.557
17.018
SD209
SD210
41W9131
41W9132
18.447
23.162
2.480
3.110
19.106
23.990
23.103
29.009
SD211
SD212
41W9133
41W9134
18.447
23.162
2.480
3.110
19.106
23.990
23.103
29.009
SD834
71Y2366
83.244
11.180
97.090
118.202
SD835
71Y2369
86.696
11.650
102.707
123.354
21
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
1818
SOF
Model covered
Years
3
DS5000
D1A
3
3
2005
SAP
SAN Switch
32B
3
3
2005
SOF
SAN Switch
B32
3
3
2005
SOF
SAN Switch
B16
3
3
2005
SAP
SAN Switch
16B
3
3
2005
SOF
SAN Switch
B64
3
3
2005
SAP
SAN Switch
64B
3
3
2005
SOF
SAN Switch
R18
3
13-11-2009
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
SD836
71Y2370
22.373
3.010
26.505
31.834
SD71
SD72
41E8677
41E8678
24.673
32.384
3.320
4.350
25.691
33.720
30.923
40.587
SD379
SD380
44J8554
44J8555
24.675
32.384
3.330
4.360
25.688
33.718
30.923
40.585
SD217
SD218
41W9787
41W9788
5.582
6.624
748
888
6.090
7.228
6.987
8.291
SD223
SD224
10N3035
10N3036
5.582
6.624
748
888
6.090
7.228
6.987
8.291
SD264
SD265
42V1876
42V1877
37.781
43.449
5.070
5.830
39.339
45.240
47.351
54.454
SD266
SD267
42V1878
42V1879
37.781
43.449
5.070
5.830
39.339
45.240
47.351
54.454
SD268
SD269
42V1880
12X6600
51.506
59.230
6.920
7.950
53.630
61.672
64.552
74.231
SD270
12X6601
51.506
6.920
53.630
64.552
22
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
2005
SAP
Model covered
Years
3
SAN Switch
18R
3
3
2005
SAP
SAN Switch
5KB
3
3
2005
SOF
SAN Switch
B5K
3
3
2005
SOF
SAN Switch
R04
3
3
2026
SOF
San Switch
416
3
3
2026
SOF
San Switch
432
3
3
2026
SAP
San Switch
16E
3
3
2026
SAP
San Switch
32E
3
13-11-2009
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
SD271
12X6602
59.230
7.950
61.672
74.231
SD480
SD481
44T5896
44T5897
19.609
22.251
2.640
2.990
21.370
24.249
24.562
27.872
SD482
SD483
44T5898
44T5899
19.609
22.251
2.640
2.990
21.370
24.249
24.562
27.872
SD635
SD636
51J8757
51J8758
54.977
69.824
7.370
9.360
59.098
75.056
69.328
88.050
SD213
SD214
41W9783
41W9784
19.494
21.834
2.330
2.610
21.290
23.846
22.059
24.708
SD215
SD216
41W9785
41W9786
24.776
28.211
2.960
3.370
27.058
30.810
28.036
31.924
SD219
SD220
10N3031
10N3032
19.494
21.834
2.330
2.610
21.290
23.846
22.059
24.708
SD221
SD222
10N3033
10N3034
24.776
28.211
2.960
3.370
27.058
30.810
28.036
31.924
SD637
51J8759
6.443
863
6.927
8.126
23
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
2417
SOF
Model covered
Years
3
SAN Switch
C24
3
3
2417
SAP
SAN Switch
24C
3
3
2498
SOF
SAN Switch
24E, B24
3
3
2498
SAP
SAN Switch
40E, B40
3
3
2858
SOF
N6040
A10
3
3
2858
SOF
N6040
A20
3
3
2858
SOF
N6070
A11
3
3
2858
SOF
N6070
A21
3
13-11-2009
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
SD638
51J8760
8.474
1.140
9.110
10.687
SD639
SD640
51J8761
51J8762
6.443
8.474
863
1.140
6.927
9.110
8.126
10.687
SD641
SD642
51J8763
51J8764
5.917
7.456
793
999
6.361
8.016
7.462
9.403
SD643
SD644
51J8765
51J8766
11.834
14.913
1.590
2.000
12.721
16.031
14.924
18.806
SD820
SD822
65Y0625
65Y0627
18.589
20.655
2.500
2.780
23.824
26.472
27.340
30.379
SD821
SD823
65Y0626
65Y0628
25.824
30.986
3.470
4.170
33.096
39.712
37.980
45.572
SD824
SD826
65Y0629
65Y0631
34.424
41.305
4.630
5.550
44.118
52.937
50.628
60.748
SD825
SD827
65Y0630
65Y0632
51.642
61.973
6.940
8.330
66.184
79.424
75.950
91.143
SD651
51J8923
13.117
1.760
14.101
16.542
24
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
2858
SOF
Model covered
Years
3
N6060
A12
3
3
2858
SOF
N6060
A22
3
3
2859
SOF
N3300
A10
3
3
2859
SOF
N3300
A20
3
3
2861
SOF
EXN100
001
3
3
2862
SOF
N3600
A10
3
3
2862
SOF
N3600
A20
3
3
2863
SOF
N3700
004
3
13-11-2009
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
SD828
68Y4924
18.183
2.450
21.750
26.676
SD681
SD829
51J8817
68Y4925
29.882
39.396
4.010
5.300
32.122
47.124
37.683
57.798
SD645
SD646
51J8917
51J8918
9.655
11.102
1.300
1.490
10.380
11.935
12.176
14.001
SD647
SD648
51J8919
51J8920
11.542
13.276
1.550
1.780
12.408
14.272
14.556
16.742
SD649
SD650
51J8921
51J8922
11.194
13.992
1.500
1.880
12.034
15.041
14.118
17.645
SD651
SD652
51J8923
51J8924
13.117
15.086
1.760
2.030
14.101
16.218
16.542
19.025
SD653
SD654
51J8925
51J8926
15.306
17.597
2.050
2.360
16.454
18.917
19.303
22.192
SD655
SD656
51J8927
51J8928
9.185
11.476
1.240
1.540
9874
12.337
11.583
14.472
SD657
51J8929
16.616
2.230
17.862
20.954
25
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
2863
SOF
Model covered
Years
3
N3700
A10
3
3
2863
SOF
N3700
A20
3
3
2864
SOF
N5200
A10, G10
3
3
2864
SOF
N5200
A20, G20
3
3
2865
SOF
N5500
A10, G10
3
3
2865
SOF
N5500
A20, G20
3
3
2866
SOF
N7600
A10, G10
3
3
2866
SOF
N7600
A20, G20
3
13-11-2009
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
SD658
51J8930
20.763
2.790
22.320
26.184
SD659
SD660
51J8931
51J8932
18.702
23.371
2.510
3.130
20.104
25.124
23.585
29.473
SD661
SD662
51J8933
51J8934
10.842
13.557
1.460
1.820
11.655
14.574
13.673
17.097
SD663
SD664
51J8935
51J8936
20.640
25.801
2.770
3.460
22.188
27.735
26.029
32.536
SD665
SD666
51J8937
51J8938
11.368
14.212
1.530
1.910
12.221
15.278
14.337
17.923
SD667
SD668
51J8939
51J8940
21.336
26.675
2.860
3.580
22.936
28.675
26.906
33.639
SD669
SD670
51J8941
51J8942
19.679
22.594
2.640
3.030
21.154
24.288
24.817
28.493
SD671
SD672
51J8943
51J8944
37.170
42.708
4.980
5.720
39.956
45.909
46.873
53.857
SD673
51J8945
22.594
3.030
24.288
28.493
26
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
2866
SOF
Model covered
Years
3
N7700
A11, G11
3
3
2866
SOF
N7700
A21, G21
3
3
2867
SOF
N7800
A10, G10
3
3
2867
SOF
N7800
A20, G20
3
3
2867
SOF
N7900
A11, G11
3
3
2867
SOF
N7900
A21, G21
3
3
2868
SOF
N5600
A10, G10
3
3
2868
SOF
N5600
A20, G20
3
13-11-2009
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
SD674
51J8946
29.370
3.940
31.572
37.038
SD675
SD676
51J8947
51J8948
37.170
48.318
4.980
6.480
39.956
51.940
46.873
60.932
SD677
SD678
51J8949
51J8814
24.486
28.133
3.280
3.770
26.322
30.242
30.879
35.477
SD679
SD680
51J8815
51J8816
50.287
57.867
6.740
7.750
54.056
62.204
63.414
72.972
SD681
SD682
51J8817
51J8818
29.882
38.842
4.010
5.210
32.122
41.753
37.683
48.981
SD683
SD684
51J8819
51J8820
59.759
77.689
8.010
10.410
64.238
83.511
75.358
97.969
SD685
SD686
51J8821
51J8822
25.141
39.900
3.370
5.350
27.026
42.891
31.704
50.316
SD687
SD688
51J8823
51J8960
34.546
53.346
4.630
7.150
37.135
57.344
43.564
67.271
SD689
51J8961
12.463
1.670
13.398
15.717
27
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
2869
SOF
Model covered
Years
3
N5300
A10, G10
3
3
2869
SOF
N5300
A20, G20
3
3
3572
SAP
TS2900
S3E, S4E, S3H, S4H, S3R, S4R
3
3
3573
SOF
TS3200
L4U, S34, L34, S44, E44, 4UL
3
3
3573
SAP
TS3200
L3H, F3H, F4H, L4H, S4H
3
3
3573
SOF
TS3100
S32, L32, 2UL
3
3
3573
SAP
TS3100
L3S, F3S, L2U, F4S, L4S, S4S,
S42, E42
1
1
3
3
13-11-2009
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
SD690
51J8962
14.953
2.010
16.075
18.858
SD691
SD692
51J8963
51J8964
24.052
30.061
3.230
4.030
25.855
32.314
30.331
37.908
SD817
SD818
56Y5994
56Y5995
12.099
13.969
1.620
1.870
13.531
15.622
15.827
18.273
SD256
SD257
42V1868
42V1869
9.869
11.347
1.330
1.530
10.277
11.816
12.370
14.222
SD258
SD259
42V1870
42V1871
9.869
11.347
1.330
1.530
10.277
11.816
12.370
14.222
SD260
SD261
42V1872
42V1873
5.480
6.303
736
846
5.707
6.564
6.870
7.900
SD262
SD263
42V1874
42V1875
5.480
6.303
736
846
5.707
6.564
6.870
7.900
SD627
SD628
SD631
SD632
51J8743
51J8744
51J8747
51J8748
3.303
4.127
31.339
34.919
443
553
4.200
4.680
3.552
4.437
33.689
37.537
4.167
5.205
39.521
44.035
28
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
Model covered
3576
SOF
TS3310
L5B
Years
1
1
3
3
3576
SOF
TS3310
E9U
3
3
SOF
3580
3580
LTO Tape Drive
H23, L23
H13, L13
3
3
3580
SAP
LTO Tape Drive
L3H
3
3
3580
SOF
LTO Tape Drive
L33
3
3
3580
SOF
LTO Tape Drive
H3L, S3E
3
3
3580
SAP
LTO Tape Drive
L3E
3
3
3580
13-11-2009
LTO Tape Drive
Covered within
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - NBD response
7days x 24hrs - 4hrs.response
see above
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
Pac
ePac
DKR
Euro (€)
NKR
SKR
SD629
SD630
SD633
SD634
51J8745
51J8746
51J8749
51J8756
3.007
3.758
26.967
30.066
403
504
3.620
4.030
3.233
4.041
28.988
32.320
3.793
4.741
34.007
37.915
SD14
SD15
14R1493
14R1495
6.876
8.995
923
1.210
7.356
9.367
8.264
11.274
SD59
SD60
40M6798
40M6799
7.357
8.094
990
1.090
8.105
8.917
9.001
9.902
SD387
SD388
44J8562
44J8563
7.356
8.096
991
1.100
8.103
8.915
9.002
9.906
SD389
SD390
44J8564
44J8565
4.393
5.502
591
740
4.881
6.109
5.359
6.710
SD358
SD359
44J7780
44J7781
4.393
5.500
590
739
4.878
6.107
5.357
6.708
SD476
SD477
44T5892
44T5893
4.581
5.496
615
738
4.993
5.990
5.739
6.885
29
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
Model covered
SAP
L4X, S4X
Years
3
3
3580
SOF
LTO Tape Drive
L43, S43, S4E
3
3
3
3581
SAP
Tape Autoloader
F3H, L3H
3
3
3
SOF
3581
3581
Tape Autoloader
F28, F38, H23, L23, L28, L38
H13, L13, H17, L17
3
3
3582
SOF
Tape Library
L23
3758
SAP
Converged Switch
B32
3
3
4002
SAP
Ethernet Switch
AC4, C4A, AX2
4002
SAP
Ethernet Switch
BC4, C4B
4002
SAP
Ethernet Switch
AC5, C5A
3
3
13-11-2009
Covered within
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - NBD response
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
see above
5days x 9hrs - NBD response
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
Pac
ePac
DKR
Euro (€)
NKR
SKR
SD478
SD479
44T5894
44T5895
4.581
5.496
615
738
4.993
5.990
5.739
6.885
SD30
SD31
SD32
29R5418
29R5419
29R5420
5.127
6.088
7.370
690
819
992
5.799
6.887
8.336
6.244
7.415
8.976
SD391
SD392
SD393
44J8566
44J8567
44J8568
5.126
6.090
7.368
691
819
992
5.798
6.888
8.334
6.247
7.416
8.980
SD20
SD21
29R5343
29R5344
8.972
12.818
1.210
1.730
10.148
14.497
10.927
15.609
SD867
71Y2792
31.333
4.210
38.203
46.186
SD841
71Y2432
25.169
3.390
29.818
35.813
SD842
71Y2433
69.916
9.400
82.828
99.479
SD843
71Y2434
61.526
8.270
72.889
87.542
30
IBM Storage Products for System x
Storage Expansion units from IBM Storage System Division (SSD)
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
Model covered
4002
SAP
Ethernet Switch
BC5, C5B
4002
SAP
Ethernet Switch
AG4, G4A, AC2
4002
SAP
Ethernet Switch
AG5, G5A, BC2
7204
SOF
External Drive
All mdls
Years
3
3
3
3
3
7205
SOF
External Drive
All mdls
3
7206
SOF
External Drive
All mdls
7207
SOF
External Drive
All mdls
7210
SOF
External Drive
All mdls
7212
SOF
External Drive
All mdls
3
3
3
13-11-2009
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
7days x 24hrs - 4hrs.response
see above
see above
SD844
71Y2435
97.882
13.160
115.959
139.271
SD845
71Y2438
16.779
2.260
19.879
23.875
SD846
71Y2437
19.576
2.640
23.192
27.855
SD280
12X6710
6.309
847
6.570
7.908
SD281
12X6711
14.258
1.920
14.846
17.870
SD282
12X6712
9.451
1.270
9.842
11.846
SD283
12X6713
8.160
1.100
8.497
10.228
SD284
12X6714
2.075
279
2.161
2.602
SD285
12X6715
4.067
546
4.235
5.098
31
IBM Implementation for Server & Storage
IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden**
For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance
Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links:
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofstoimp.html
Type
Product
Implementation ServicePac for Denmark
Pac
P/N
DKR
24.399
1726, 1727
DS3000
Implementation for Disk Systems DS3000 (Basic)
IM013
51J9522
1812, 1814
DS4000
Implementation for Disk Systems DS4000 (Basic)
IM014
51J9523
24.399
1812, 1814
DS4000
Implementation for Disk Systems DS4000 (Standard)
IM001
44J8191
36.602
1815
DS4800
Implementation for Disk Systems DS4800
IM015
51J9524
36.602
1818
DS5000
Implementation for Disk Systems DS5000
IM016
40Y5914
36.601
1750, 2421, 2422, 2423, 2424
DS6000 / DS8000
Implementation for Disk Systems DS6000 / DS8000
IM002
44J8192
52.988
2863, 2859, 2862
N3000
Implementation for Network Attached Storage Systems N3000
IM003
44J8193
31.987
IM004
44J8194
42.990
IM005
44J8195
42.990
IM006
44J8196
74.989
IM007
44J8197
42.990
2858, 2864, 2865, 2866, 2867, 2868,
2869
9406, 9407, 9408
9110, 9115, 9131, 9133, 9116, 9117,
9118, 9119
All
System
i
Implementation for Network Attached Storage Systems N5000 /
N6000 / N7000
Implementation for Storage Software TotalStorage Productivity
Center (Basic)
Implementation for Storage Software TotalStorage Productivity
Center (Plus)
Implementation for System i
N5000 / N6000 / N7000
5608
TotalStorage
5608
TotalStorage
System
p
Implementation for System p
IM008
44J8198
42.990
System
x
Implementation for System x (BladeCenter)
IM009
44J8342
31.987
All
System
x
Implementation for System x (Pre-Assembled BladeCenter)
IM010
44J8343
21.989
All
System
x
Implementation for System x, IBM Director
IM011
44T6201
31.987
All
System
x
Implementation for System x, VMWare
IM012
44T6211
31.987
Type
Product
Implementation ServicePac for Sweden
Pac
P/N
SKR
1726, 1727
DS3000
Implementation for Disk Systems DS3000 (Basic)
IM013
65Y5089
29.398
1812, 1814
DS4000
Implementation for Disk Systems DS4000 (Basic)
IM014
65Y5090
29.398
1812, 1814
DS4000
Implementation for Disk Systems DS4000 (Standard)
IM001
65Y5091
42.999
1815
DS4800
Implementation for Disk Systems DS4800
IM015
65Y5092
59.100
1818
DS5000
Implementation for Disk Systems DS5000
IM016
65Y5093
59.100
2863, 2859, 2862
N3000
Implementation for Network Attached Storage Systems N3000
IM003
65Y5095
42.999
IM004
65Y5096
59.100
2858, 2864, 2865, 2866, 2867, 2868,
2869
All
13-11-2009
System
x
Implementation for Network Attached Storage Systems N5000 /
N6000 / N7000
Implementation for System x (BladeCenter)
IM009
65Y4952
42.993
All
System
x
Implementation for System x, IBM Director
IM011
65Y4954
42.993
All
System
x
Implementation for System x, VMWare
IM012
65Y4955
42.993
N5000 / N6000 / N7000
32
IBM Implementation for Server & Storage
IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden**
For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance
Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links:
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofstoimp.html
IM013 - IBM Implementation Services - ServicePac for disk systems - basic (DS3000)
Install and implement one (1) disk system controller and up to three (3) storage units.
Install Storage Manager on one (1) server.
Install IBM host agent software on up to two (2) hosts.
Test and verify the operation of the System Storage disk system.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service: 16 hours
IM014 - IBM Implementation Services - ServicePac for disk systems - basic (DS4000)
Install and implement one (1) disk system controller (any DS4000 systems except DS4800) and up to three (3) storage units.
Install Storage Manager on one (1) server.
Install IBM host agent software on up to three (3) hosts.
Test and verify the operation of the System Storage disk system.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service: 16 hours
IM001- IBM Implementation Services - ServicePac for disk systems - standard (DS4000)
Implement one (1) disk system controller and up to six (6) storage units.
Install Storage Manager on one (1) server.
Install IBM host agent software on up to five (5) hosts.
Test and verify the operation of the System Storage disk system.
Provide up to two of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service: 24 hours
IM015 - IBM Implementation Services - ServicePac for disk systems (DS4800)
Install and implement one (1) disk system controller model DS4800, and up to ten (10) expansion enclosures.
Install Storage Manager on one (1) server
Assist with the installation of the IBM host agent software on up to five (5) hosts.
Test and verify the operation of the System Storage disk system.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction. Document the installation.
Number of hours of Service: 32 hours
13-11-2009
33
IBM Implementation for Server & Storage
IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden**
For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance
Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links:
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofstoimp.html
IM016 - IBM Implementation Services - ServicePac for disk systems (DS5000)
Review and verify the installation of the DS5000 to ensure readiness.
Update BIOS and drivers of the FC (Fiber Channel) host bus adaptors on up to six (6) hosts.
Implement/update multipath failover driver.
Install the DS5000 Storage Manager on the hosts and one management station.
Create up to six (6) arrays with Logical Unit Numbers (LUNs), create hosts and map LUNs to hosts.
Validate LUN availability on the hosts and test functionality.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction
number of hours of Service, 32 hours
IM002 - IBM Implementation Services - ServicePac for disk systems (DS6000 / DS8000)
Implement one (1) DS6000 or DS8000 using System Storage disk system Storage Manager or the disk system command line interface.
Install SDD and, if needed, device drivers on up to two (2) servers per platform.
Install activation keys, perform disk allocations, volume group creations, adapter configurations and host attachments.
Test and verify the operation of the System Storage disk system.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service: 40 hours
IM003 - IBM Implementation Services - ServicePac for network attached storage systems (N3000)
Implement one(1) N3000 Model A10 or Model A20 for accessibility by up to five (5) hosts each using up to two (2)
Common Internet File System ("CIFS") shares, two (2) Network File System ("NFS") mounts, or two (2)
Internet Small Computer System Interface ("iSCSI") Logical Unit Numbers ("LUNs").
Test and verify the operation of the System Storage network attached storage system.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service: 24 hours
IM004 - IBM Implementation Services - ServicePac for network attached storage systems (N5000/N6000/N7000 filer)
Implement one (1) N5000 or N7000 Model A1x or Model A2x or one (1) N6000 Model A1x or Model A2x and up to twelve (12)
disk shelves for accessibility by up to five(5) hosts each using up to two(2) Common Internet File System ("CIFS") shares, two(2)
Network File System ("NFS") mounts, two (2) Internet Small Computer System Interface ("iSCSI") Logical Unit Numbers ("LUNs"),
or two (2) Fibre Channel Protocol (FCP) LUNs.
Test and verify the operation of the System Storage network attached storage system.
13-11-2009
34
IBM Implementation for Server & Storage
IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden**
For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance
Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links:
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofstoimp.html
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service, 32 hours
IM005 - IBM Implementation Services - ServicePac for storage software TotalStorage Productivity Center (basic)
Basic implementation Implement up to two (2) data agents on supported operating system platform, one (1) fabric agent on supported operating systems
and/or devices and one (1) CIMOM agent server for a supported IBM storage device.
Test and verify the operation of the System Storage software.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service, 32 hours
IM006 - IBM Implementation Services - ServicePac for storage software TotalStorage Productivity Center (plus)
Plus implementation Implement up to five (5) data agents on supported operating system platforms, up to two (2) fabric agents on supported systems
and/or devices and up to three (3) CIMOM agent servers for a supported IBM storage device.
Test and verify the operation of the System Storage software.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service, 56 hours
IM007 - IBM Implementation Services - ServicePac for System i (LPAR implementation)
Implement up to four (4) LPARs using the Hardware Management Console (HMC) and partition the hardware
(memory, CPU, I/O, peripherals), using the HMC.
Install the System i operating system, i5/OS, on each LPAR.
Test and verify the operation of the LPARs on the System i.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service, 32 hours
IM008 - IBM Implementation Services - ServicePac for System p (LPAR implementation)
Implement up to four (4) LPARs using the Hardware Management Console (HMC) and partition the hardware
(memory, CPU, I/O, peripherals), using the HMC.
Install the System p operating system, AIX, on each LPAR.
Test and verify the operation of the LPARs on the System p.
13-11-2009
35
IBM Implementation for Server & Storage
IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden**
For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance
Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links:
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofstoimp.html
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service, 32 hours
IM009 - IBM Implementation Services - ServicePac for System x (BladeCenter)
Rack and stack BladeCenter chassis.
Update BIOS and Firmware as required.
Install up to seven (7) blades in BladeCenter chassis.
Install a supported Microsoft operating system or a supported Linux operating system and configure basic networking.
Test and verify the operation of the BladeCenter.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service, 24 hours
IM010 - IBM Implementation Services - ServicePac for System x (pre-assembled BladeCenter)
Update BIOS and Firmware as required.
Install up to three (3) blades in BladeCenter chassis.
Install a supported Microsoft operating system or a supported Linux operating system and configure basic networking.
Test and verify the operation of the BladeCenter.
Provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.
Number of hours of Service, 16 hours
IM011 - IBM Implementation Services - ServicePac for IBM Director
Implement IBM Director with one (1) management server and up to two (2) managed systems.
Install and configure IBM Director Server on one (1) supported system and IBM Director Agent and IBM Director Console on up to two (2)
supported systems.
Test and verify the operation of IBM Director.
Provide up to two (2) personnel with up to four (4) hours of basic skills instruction.
Number of hours of Service, 24 hours
IM012 - IBM Implementation Services - ServicePac for VMWare for ESX Server
Implement VMWare ESX Server on one (1) supported system.
Install and configure VMWare ESX Server to support up to four (4) virtual machines within a single supported system.
13-11-2009
36
IBM Implementation for Server & Storage
IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden**
For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance
Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links:
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html
https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofstoimp.html
Test and verify the operation of VMWare ESX Server and virtual machines.
Provide up to two (2) personnel with up to four (4) hours of basic skills instruction.
Number of hours of Service, 24 hours
13-11-2009
37
IBM Migration Service for Server & Storage
Choose one of the three Base Data Migration ServicePacs, which is closest to the required data amount to be migrated
Complement the base ServicePac with ‘Additional TB’ and ‘Additional Servers’, if needed. All Servers are to be situated in the same location
A lower size base ServicePac combined with ‘Additional TB’ ServicePac cannot be equal or higher than the next level base ServicePac
It is NOT possible to use i.e. 2 TB & 2 Servers base pac and 3 units of ‘Additional TB’ ServicePac to combine a 5 TB project
The maximum project size with Data Migration ServicePac is 10TB. The max number of local Servers is 30. Price include travel and lodging cost
Valid Machine Type / Model
Product
Migration ServicePac for Denmark
Pac
Migration Services - 2 TB and 2 Servers
MS01
Migration Services - 5 TB and 5 Servers
MS02
Migration Services - 10 TB and 10 Servers
MS03
Migration Services - Additional TB
MS04
Migration Services - Additional Server
MS05
1726-HC1, 1726-HC2, 1726-HC6
DS3200
see above
1726-31X, 1726-32X, 1726-31E, 1726-HC3, 1726-32E,
1726-HC7
DS3300
1726-41U, 1726-42U, 1726-HC4, 1726-HC8
DS3400
1724-100, 1724-1SC
DS4100
1814-7VA, 1814-7VH
DS4200
1722-60U, 1722-6LU
DS4300
1742-1RU
DS4400
1742-90U
DS4500
1814-72A, 1814-70A, 1814-72H, 1814-70H
DS4700
1815-80A, 1815-82A, 1815-84A, 1815-88A, 1815-80H, 1815-82H
DS4800
, 1815-84H, 1815-88H
1818-51A
DS5100
1818-53A
DS5300
1750-522, 1750-EX2
DS6000
2421-92E, 2421-9AE, 2422-92E, 2422-9AE, 2423-92E, 2423-9AE
DS8000
, 2424-92A, 2424-9AE
2421-931, 2422-931, 2423-931, 2424-931
DS8100
2421-932, 2421-9B2, 2422-932, 2422-9B2, 2423-932, 2423-9B2,
DS8300
2424-932, 2424-9B2
1710-10U, 1724-1XP
EXP100
1727-01E, 1727-01M, 1727-HC1, 1727-HC5
EXP3000
1812-8VA, 1812-8VH
EXP420
1818-D1A
EXP5000
1740-710
EXP710
1812-81A, 1812-81H
EXP810
13-11-2009
P/N
68Y5166
68Y5167
68Y5168
68Y5169
68Y5170
DKR
76.288
174.374
348.748
21.796
2.455
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
38
IBM Migration Service for Server & Storage
Choose one of the three Base Data Migration ServicePacs, which is closest to the required data amount to be migrated
Complement the base ServicePac with ‘Additional TB’ and ‘Additional Servers’, if needed. All Servers are to be situated in the same location
A lower size base ServicePac combined with ‘Additional TB’ ServicePac cannot be equal or higher than the next level base ServicePac
It is NOT possible to use i.e. 2 TB & 2 Servers base pac and 3 units of ‘Additional TB’ ServicePac to combine a 5 TB project
The maximum project size with Data Migration ServicePac is 10TB. The max number of local Servers is 30. Price include travel and lodging cost
Valid Machine Type / Model
Product
Migration ServicePac for Finland
Pac
Migration Services - 2 TB and 2 Servers
MS01
Migration Services - 5 TB and 5 Servers
MS02
Migration Services - 10 TB and 10 Servers
MS03
Migration Services - Additional TB
MS04
Migration Services - Additional Server
MS05
1726-HC1, 1726-HC2, 1726-HC6
DS3200
see above
1726-31X, 1726-32X, 1726-31E, 1726-HC3, 1726-32E,
1726-HC7
DS3300
1726-41U, 1726-42U, 1726-HC4, 1726-HC8
DS3400
1724-100, 1724-1SC
DS4100
1814-7VA, 1814-7VH
DS4200
1722-60U, 1722-6LU
DS4300
1742-1RU
DS4400
1742-90U
DS4500
1814-72A, 1814-70A, 1814-72H, 1814-70H
DS4700
1815-80A, 1815-82A, 1815-84A, 1815-88A, 1815-80H, 1815-82H
DS4800
, 1815-84H, 1815-88H
1818-51A
DS5100
1818-53A
DS5300
1750-522, 1750-EX2
DS6000
2421-92E, 2421-9AE, 2422-92E, 2422-9AE, 2423-92E, 2423-9AE
DS8000
, 2424-92A, 2424-9AE
2421-931, 2422-931, 2423-931, 2424-931
DS8100
2421-932, 2421-9B2, 2422-932, 2422-9B2, 2423-932, 2423-9B2,
DS8300
2424-932, 2424-9B2
1710-10U, 1724-1XP
EXP100
1727-01E, 1727-01M, 1727-HC1, 1727-HC5
EXP3000
1812-8VA, 1812-8VH
EXP420
1818-D1A
EXP5000
1740-710
EXP710
1812-81A, 1812-81H
EXP810
13-11-2009
P/N
68Y5186
68Y5187
68Y5188
68Y5189
68Y5190
Euro
10.750
24.430
48.860
2.940
367
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
39
IBM Migration Service for Server & Storage
Choose one of the three Base Data Migration ServicePacs, which is closest to the required data amount to be migrated
Complement the base ServicePac with ‘Additional TB’ and ‘Additional Servers’, if needed. All Servers are to be situated in the same location
A lower size base ServicePac combined with ‘Additional TB’ ServicePac cannot be equal or higher than the next level base ServicePac
It is NOT possible to use i.e. 2 TB & 2 Servers base pac and 3 units of ‘Additional TB’ ServicePac to combine a 5 TB project
The maximum project size with Data Migration ServicePac is 10TB. The max number of local Servers is 30. Price include travel and lodging cost
Valid Machine Type / Model
Product
Migration ServicePac for Sweden
Pac
Migration Services - 2 TB and 2 Servers
MS01
Migration Services - 5 TB and 5 Servers
MS02
Migration Services - 10 TB and 10 Servers
MS03
Migration Services - Additional TB
MS04
Migration Services - Additional Server
MS05
1726-HC1, 1726-HC2, 1726-HC6
DS3200
see above
1726-31X, 1726-32X, 1726-31E, 1726-HC3, 1726-32E,
1726-HC7
DS3300
1726-41U, 1726-42U, 1726-HC4, 1726-HC8
DS3400
1724-100, 1724-1SC
DS4100
1814-7VA, 1814-7VH
DS4200
1722-60U, 1722-6LU
DS4300
1742-1RU
DS4400
1742-90U
DS4500
1814-72A, 1814-70A, 1814-72H, 1814-70H
DS4700
1815-80A, 1815-82A, 1815-84A, 1815-88A, 1815-80H, 1815-82H
DS4800
, 1815-84H, 1815-88H
1818-51A
DS5100
1818-53A
DS5300
1750-522, 1750-EX2
DS6000
2421-92E, 2421-9AE, 2422-92E, 2422-9AE, 2423-92E, 2423-9AE
DS8000
, 2424-92A, 2424-9AE
2421-931, 2422-931, 2423-931, 2424-931
DS8100
2421-932, 2421-9B2, 2422-932, 2422-9B2, 2423-932, 2423-9B2,
DS8300
2424-932, 2424-9B2
1710-10U, 1724-1XP
EXP100
1727-01E, 1727-01M, 1727-HC1, 1727-HC5
EXP3000
1812-8VA, 1812-8VH
EXP420
1818-D1A
EXP5000
1740-710
EXP710
1812-81A, 1812-81H
EXP810
13-11-2009
P/N
68Y5211
68Y5212
68Y5213
68Y5214
68Y5215
SKR
89.896
207.846
415.701
28.064
2.531
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
40
IBM Migration Service for Server & Storage
Choose one of the three Base Data Migration ServicePacs, which is closest to the required data amount to be migrated
Complement the base ServicePac with ‘Additional TB’ and ‘Additional Servers’, if needed. All Servers are to be situated in the same location
A lower size base ServicePac combined with ‘Additional TB’ ServicePac cannot be equal or higher than the next level base ServicePac
It is NOT possible to use i.e. 2 TB & 2 Servers base pac and 3 units of ‘Additional TB’ ServicePac to combine a 5 TB project
The maximum project size with Data Migration ServicePac is 10TB. The max number of local Servers is 30. Price include travel and lodging cost
Valid Data Migration SercicePac Combinations:
13-11-2009
41
System i Warranty Service Upgrade
These ServicePacs will provide System i customers with up to 3 years of On-Site repair with Next or Same Business Day response.
For details on this offering - refer to announcement letter ( PLET ) ZS04-0163 on www.ibm.com/common/ssi
Type
9407
Model covered
Year
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
1
1
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
see above
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
see above
see above
AS196
AS197
44T5884
44T5885
3.332
4.484
448
602
3.632
4.887
4.175
5.617
AS198
AS200
44T5886
44T5888
25.330
28.723
3.400
3.860
27.604
31.302
31.728
35.978
AS199
AS201
44T5887
44T5889
34.299
41.692
4.610
5.600
37.377
45.433
42.961
52.221
515 all editions
3
3
9407
515 FC6010, 6011
6018, edition Base1,
Express 1 & 2
3
3
9407
13-11-2009
515 FC6021, 6028
Edition Base2 &
Express 3
42
System p ServicePac
These ServicePacs will provide System p customers with up to 3 years of On-Site repair with Same Business Day response time and voice
access for reporting to IBM if any AIX OS defects. These ServicePacs upgrade to the Service Levels shown below.
ML4=2 to 4 Procs. / ML8=5 to 8 Procs. / ML12=9 to 12 Procs. / ML16=13 to 16 Procs.
For details on this offering - refer to announcement letter ( PLET ) ZS04-0163 on www.ibm.com/common/ssi
Type
9117
Model covered
Year
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
1
1
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
see above
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
RS102
RS106
38R3562
38R3566
20.150
30.148
2.720
4.060
22.790
34.097
24.538
36.712
RS103
RS107
38R3563
38R3567
40.301
60.297
5.430
8120
45.579
68.194
49.075
73.424
RS104
RS108
38R3564
38R3568
60.451
90.446
8140
12.170
68.368
102.291
73.612
110.136
RS105
RS109
38R3565
38R3569
80.602
120.595
10850
16230
91.158
136.388
98.149
146.848
RS110
RS111
39K3050
39K3051
1.518
1.672
205
226
1.718
1.892
1.850
2.037
RS112
RS113
40M7624
40M7625
3.808
6.242
513
840
4.196
6.877
4.660
7.637
RS114
RS115
41W9700
41W9701
2.483
4.695
333
630
2.572
4.863
3.110
5.880
RS116
RS117
41W9702
41W9703
5.617
8.331
753
1120
5.819
8.629
7.036
10.435
RS118
RS119
41W9704
41W9705
8.833
13.223
1190
1780
9.149
13.696
11.063
16.561
RS120
RS121
41W9706
41W9707
1.479
2.225
199
299
1.532
2.305
1.853
2.787
570-ML4
1
1
9117
570-ML8
1
1
9117
570-ML12
1
1
9117
570-ML16
1
1
7310
7315
7042
Cxx HwManConsole
Cxx HwManConsole
Cxx HwManConsole
3
3
9110
p5 510
3
3
9115
505
3
3
9131
52A
3
3
9133
55A
1
1
9111
13-11-2009
285
43
System p ServicePac
These ServicePacs will provide System p customers with up to 3 years of On-Site repair with Same Business Day response time and voice
access for reporting to IBM if any AIX OS defects. These ServicePacs upgrade to the Service Levels shown below.
ML4=2 to 4 Procs. / ML8=5 to 8 Procs. / ML12=9 to 12 Procs. / ML16=13 to 16 Procs.
For details on this offering - refer to announcement letter ( PLET ) ZS04-0163 on www.ibm.com/common/ssi
Type
7031
Model covered
Year
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
1
1
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
7days x 24hrs - SBD response
see above
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
5days x 9hrs - SBD response
7days x 24hrs - SBD response
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
5days x 9hrs - NBD response
5days x 9hrs - SBD response
RS122
RS123
41W9708
41W9709
3.025
4.511
406
605
3.134
4.673
3.790
5.651
RS128
RS129
42V0913
42V0914
2.925
4.337
392
582
3.192
4.733
3.662
5.429
RS130
RS131
RS132
RS133
42V0915
42V0916
42V0917
42V0918
1.466
2.205
15.118
17.224
197
296
2.030
2310
1.600
2.407
16.495
18.791
1.835
2.761
18.922
21.556
RS134
RS135
42V0919
42V0920
3.430
5.851
460
784
3.742
6.384
4.293
7.323
RS136
RS137
42V0921
42V0922
54.476
86.758
7.300
11.630
59.432
94.650
68.178
108.580
RS138
12X6762
6.785
911
7.065
8.504
RS172
RS173
46D3416
46D3417
3.738
8.392
502
1.130
4.075
9.146
4.684
10.513
RS176
RS177
RS178
RS179
RS180
RS181
46D3451
46D3452
46D3453
46D3454
46D3455
46D3456
1.351
2.551
3.278
4.375
4.835
6.296
182
343
440
587
649
845
1.473
2.781
3.573
4.768
5.270
6.862
1.693
3.196
4.107
5.481
6.057
7.887
RS188
RS189
46D3961
46D3962
2.811
4.211
378
566
3.065
4.590
3.522
5.276
D24 / T24
3
3
7037
A50 p185
1
1
3
3
7047
Intellistation 185
3
3
9110
51A
3
3
9116
561
7014
Rack mdl S00, S11
S25, T00, T42
3
3
3
7989
BladeCentre Chassis
3
3
4
4
5
5
7988
BladeCentre JS21
3
3
13-11-2009
44
System p ServicePac
These ServicePacs will provide System p customers with up to 3 years of On-Site repair with Same Business Day response time and voice
access for reporting to IBM if any AIX OS defects. These ServicePacs upgrade to the Service Levels shown below.
ML4=2 to 4 Procs. / ML8=5 to 8 Procs. / ML12=9 to 12 Procs. / ML16=13 to 16 Procs.
For details on this offering - refer to announcement letter ( PLET ) ZS04-0163 on www.ibm.com/common/ssi
Type
0792
0793
Model covered
Year
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
3
4
4
4
5
5
5
7days x 24hrs - SBD response
5days x 9hrs - NBD response
5days x 9hrs - SBD response
7days x 24hrs - SBD response
5days x 9hrs - NBD response
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
7days x 24hrs - SBD response
see above
5days x 9hrs - SBD response
7days x 24hrs - SBD response
see above
RS190
RS191
RS192
RS193
RS194
RS195
RS196
46D3963
46D3964
46D3965
46D3966
46D3967
46D3968
46D3969
5.478
4.223
6.550
7.296
5.629
8.071
9.320
735
567
879
979
756
1.090
1.260
5.970
4.603
7.139
7.951
6.135
8.796
10.157
6.862
5.291
8.206
9.139
7.052
10.111
11.674
RS206
RS207
46D4244
46D4245
1.864
2.610
250
350
1.941
2.717
2.305
3.227
RS211
46V4623
10.080
1.350
10.836
12.712
RS212
RS213
68Y5668
68Y5669
3.722
5.208
500
700
4.342
6.076
5.286
7.397
BladeCentre QS21
BladeCentre QS22
3
3
7998
BladeCentre JS22, JS12
3
7779
BladeCentre Chassis S
3
3
7778
13-11-2009
BladeCentre JS23, JS43
45
IntelliStations
3 Years of IBM On-Site Repair Service.
IntelliStation Service Offerings include cover for IBM Keyboard, Mouse and IBM Installed options.
These Pacs does not include coverage for display..
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
Type
6218
9229
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
3
3
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
5days x 9hrs - 4hrs.response
7days x 24hrs - 4hrs.response
see above
see above
see above
PC646
PC647
12X6775
12X6776
706
1.304
95
176
736
1.359
886
1.635
PC648
PC649
12X6777
12X6778
1.015
1.914
137
257
1.058
1.994
1.273
2.400
M40
all
3
3
6217
6223
9228
13-11-2009
A Pro
Z Pro
Z Pro
46
Maintenance Service Upgrade for ThinkPads
1 year Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or ServicePac
coverage. These Pacs does not include coverage for the system battery.
Type
2669
2382
2668
1830
1832
1834
1842
1846
1847
1848
1858
1860
1861
1871
1872
2371
2372
2386
2525
2526
2527
2887
2888
2889
2894
2895
13-11-2009
Model covered
T43, 43P
X40
T43
R50
R50P
R50e
R50e
R52
R52
R52
R52
T43
R52
T43
T43e
X40
X40
X40
X41
X41
X41
R51
R51
R51
R51
R51
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
Courier Collect
On-Site - NBD resp.
see above
see above
see above
Courier Collect
On-Site - NBD resp.
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
PC163
PC164
61P7675
61P7676
939
1.471
129
201
993
1.554
1.158
1.812
PC464
PC465
41E8959
41E8960
777
976
105
132
834
1.047
959
1.205
47
Maintenance Service Upgrade for Servers
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. These ServicePacs don't provide coverage for displays.
Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520.
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Type
8675
8864
8877
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
1
1
2
2
5days x 9hrs - 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs - 4hrs.resp
7days x 24hrs x 4hrs.resp
only 1 year pac valid for this MT
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs - 4hrs.resp
7days x 24hrs x 4hrs.resp
only 1 year pac valid for this MT
see above
see above
see above
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
only 1 year pac valid for this MT
only 1 year pac valid for this MT
only 1 year pac valid for this MT
only 1 year pac valid for this MT
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs - 4hrs.resp
7days x 24hrs x 4hrs.resp
only 1 year pac valid for this MT
only 1 year pac valid for this MT
see above
only 1 year pac valid for this MT
see above
PC149
PC148
PC598
PC583
61P7661
61P7660
10N3995
10N3980
3.980
4.972
7.606
9.496
544
679
1.020
1.280
4.204
5.251
8.299
10.361
4.901
6.122
9.520
11.885
PC153
PC152
PC600
PC585
61P7665
61P7664
10N3997
10N3982
5.737
6.644
10.962
12.697
784
908
1.470
1.710
6.059
7.017
11.960
13.853
7.064
8.181
13.720
15.892
PC155
PC154
61P7667
61P7666
8.144
9.447
1.100
1.270
8.876
10.296
10.202
11.834
PC157
PC156
PC602
PC587
61P7669
61P7668
10N3999
10N3984
2.320
3.211
4.429
6.120
312
431
595
822
2.530
3.500
4.828
6.670
2.908
4.023
5.549
7.667
x330
x3850
x3755
1
1
2
2
8669
8872
8874
8879
7141
7163
x342
x460
x460
x3950
x3850
x7355
1
1
8664
8665
8668
8688
x240
x250
x232
x450
1
1
2
2
8835
8647
8649
1733
7977
13-11-2009
x325
x225
x225
EXP400
x3500
48
Maintenance Service Upgrade for Servers
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. These ServicePacs don't provide coverage for displays.
Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520.
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Type
Model covered
7836
7837
x3400
x3400
Years
1
1
2
2
8648
8837
8850
4363
4362
7984
7973
7975
8853
7974
7976
7978
7981
7992
7995
7940
7941
x226
x336
LS20
x3200
x3200
x3455
x3400
x3400
Blade HS21
x3400
x3400
x3550
Blade HS20
x326
Blade HS21
x3455
x3455
1
1
2
2
8670
8673
8676
8678
8832
13-11-2009
x345
x305
x335
Blade
Blade HS20
Covered within
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs - 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
only 1 year pac valid for this MT
only 1 year pac valid for this MT
only 1 year pac valid for this MT
only 1 year pac valid for this MT
only 1 year pac valid for this MT
Pac
ePac
DKR
Euro (€)
NKR
SKR
PC418
PC406
PC603
PC588
40M7576
40M7564
13P0943
10N3985
1.213
1.548
2.293
2.925
164
209
308
392
1.338
1.706
2.502
3.192
1.485
1.895
2.871
3.662
PC419
PC407
PC604
PC589
40M7577
40M7565
13P0944
10N3986
2.223
2.739
4.023
4.957
299
368
540
666
2.424
2.985
4.385
5.402
2.786
3.431
5.040
6.209
49
Maintenance Service Upgrade for Servers
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. These ServicePacs don't provide coverage for displays.
Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520.
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Type
Model covered
8839
8840
8842
7985
7972
7979
8847
7946
Blade HS40
x346
Blade JS20
x3655
Blade LS41
x3650
x343
x3550
Years
1
1
2
2
8482
8485
8486
8487
8488
8489
8490
8491
8836
8849
4347
7971
4364
4365
7996
8014
8028
x206
x206m
x100
x206
x226
x306
x206m
x306m
x306
x306m
x3105
Blade LS21
x3250
x3250
BladeCentre
HC12
HC12
1
1
2
13-11-2009
Covered within
only 1 year pac valid for this MT
only 1 year pac valid for this MT
see above
see above
see above
see above
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs - 4hrs.resp
7days x 24hrs x 4hrs.resp
only 1 year pac valid for this MT
see above
see above
see above
see above
see above
see above
see above
only 1 year pac valid for this MT
see above
see above
see above
see above
see above
see above
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs - 4hrs.resp
Pac
ePac
DKR
Euro (€)
NKR
SKR
PC420
PC408
PC605
PC590
40M7578
40M7566
13P0945
10N3987
836
1.102
1.580
2.084
113
149
212
280
921
1.215
1.725
2.275
1.023
1.349
1.978
2.610
PC421
PC409
PC606
40M7579
40M7567
13P0946
2.632
3.288
4.963
355
443
665
2.900
3.623
5.415
3.220
4.023
6.212
50
Maintenance Service Upgrade for Servers
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. These ServicePacs don't provide coverage for displays.
Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520.
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Type
8841
8866
7948
7947
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
2
7days x 24hrs x 4hrs.resp
see above
see above
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
only 1 year pac valid for this MT
only 1 year pac valid for this MT
see above
see above
see above
see above
see above
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
only 1 year pac valid for this MT
5days x 9hrs x 4hrs.resp
PC591
10N3988
6.194
830
6.758
7.753
PC422
PC410
PC607
PC592
40M7580
40M7568
13P0947
10N3989
3.654
4.338
6.847
8.138
491
583
919
1.100
3.982
4.729
7.463
8.869
4.577
5.435
8.577
10.194
PC423
PC411
PC608
PC593
40M7581
40M7569
13P0948
10N3990
1.563
2.127
2.829
3.854
210
286
380
518
1.704
2.318
3.084
4.200
1.959
2.665
3.545
4.828
PC424
PC412
PC609
PC594
40M7582
40M7570
13P0949
10N3991
7.605
8.546
14.406
16.080
1.030
1.150
1.930
2.160
8.378
9.415
15.717
17.544
9.304
10.456
18.030
20.126
PC425
40M7583
3.672
495
4.046
4.493
x236
x3800
x3450
x3650
1
1
2
2
8863
8684
7943
x366, x3850
RXE100
x3655
1
1
2
2
7969
8480
8835
8843
8848
8844
4190
4194
4367
4368
x326m
x205
x325
Blade HS20
x326
BladeCentre JS21
x3250
x3250
x3200
x3200
1
1
2
2
8855
x455
1
13-11-2009
51
Maintenance Service Upgrade for Servers
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. These ServicePacs don't provide coverage for displays.
Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520.
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Type
8862
8865
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
1
2
2
7days x 24hrs x 4hrs.resp
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
only 1 year pac valid for this MT
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
only 1 year pac valid for this MT
see above
see above
only 1 year pac valid for this MT
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs - 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
7days x 24hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
PC413
PC610
PC595
40M7571
13P0950
10N3992
4.514
6.920
8.501
608
928
1.140
4.974
7.550
9.275
5.523
8.662
10.640
PC426
PC414
PC611
PC596
40M7584
40M7572
13P0951
10N3993
4.626
5.784
8.709
10.895
623
779
1.170
1.460
5.097
6.372
9.502
11.887
5.660
7.077
10.901
13.636
PC157
PC407
PC602
PC589
61P7669
40M7565
10N3999
10N3986
2.320
2.739
4.429
4.957
312
368
595
666
2.530
2.985
4.828
5.402
2.908
3.431
5.549
6.209
PC151
PC150
PC599
PC584
61P7663
61P7662
10N3996
10N3981
8.467
10.054
15.939
18.878
1.140
1.350
2.140
2.530
8.991
10.677
17.390
20.596
10.711
12.718
19.949
23.627
PC153
PC152
PC600
PC585
61P7665
61P7664
10N3997
10N3982
5.737
6.644
10.962
12.697
784
908
1.470
1.710
6.059
7.017
11.960
13.853
7.064
8.181
13.720
15.892
PC410
PC592
40M7568
10N3989
4.338
8.138
583
1.100
4.729
8.869
5.435
10.194
x365
x260
1
1
2
2
8861
8878
8765
8674
x365
x3850
LTO
x330
1
1
2
2
4192
4193
x3350
x3350
1
1
2
2
1700
7233
DS400
x3950
1
1
2
2
1701
DS 300
1
2
13-11-2009
52
Maintenance Service Upgrade for Servers
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. These ServicePacs don't provide coverage for displays.
Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520.
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Type
Model covered
3020
Blade PN41
Years
1
2
7901
7902
Blade LS22
Blade LS42
8677
Blade Chassis
1
1
2
8740
8750
Blade Chassis
Blade Chassis
1
2
8852
Blade Chassis
1
2
8886
Blade Chassis
1
2
7870
Blade HS22
1
1
2
2
7839
13-11-2009
x3500
Covered within
see above
7days x 24hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
see above
7days x 24hrs x 4hrs.resp
see above
7days x 24hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
see above
7days x 24hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
7days x 24hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
7days x 24hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
5days x 9hrs x 4hrs.resp
7days x 24hrs x 4hrs.resp
see above
Pac
ePac
DKR
Euro (€)
NKR
SKR
PC407
PC589
40M7565
10N3986
2.739
4.957
368
666
2.985
5.402
3.431
6.209
PC413
40M7571
4.514
608
4.974
5.523
PC1011
PC1012
56Y6332
56Y6327
PC152
PC585
61P7664
10N3982
6.644
12.697
908
1.710
7.017
13.853
8.181
15.892
PC1009
PC1010
56Y6326
56Y6333
11.517
21.191
1.550
2.850
13.756
25.310
15.648
28.790
PC411
PC593
40M7569
10N3990
2.127
3.854
286
518
2.318
4.200
2.665
4.828
PC1146
PC1145
PC1148
PC1147
68Y5597
68Y5596
68Y5599
68Y5598
4.840
5.321
8.901
9.793
650
715
1.200
1.320
5.646
6.207
10.382
11.422
6.873
7.557
12.640
13.906
2.050
3.760
53
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
1
5days x 9hrs - NBD response
SD74
1
5days x 9hrs - 4hrs.response
SD75
1
7days x 24hrs - 4hrs.response
SD76
2
5days x 9hrs - NBD response
SD77
2
5days x 9hrs - 4hrs.response
SD78
2
7days x 24hrs - 4hrs.response
SD79
1710
DS4000 / EXP100
see above
SAP
10J, 10X
see above
1722
DS4300 / FaStT600
see above
SAP
60J, 60K, 60L, 60X, 6LJ, 6LX
see above
1
5days x 9hrs - NBD response
SD80
1
5days x 9hrs - 4hrs.response
SD81
1
7days x 24hrs - 4hrs.response
SD82
2
5days x 9hrs - NBD response
SD83
2
5days x 9hrs - 4hrs.response
SD84
2
7days x 24hrs - 4hrs.response
SD85
DS4000 / EXP100
see above
1710
10U
see above
SOF
DS4300 / FaStT600
see above
1722
60U, 6LU
see above
SOF
1
5days x 9hrs - NBD response
SD86
1
5days x 9hrs - 4hrs.response
SD87
1
7days x 24hrs - 4hrs.response
SD88
2
5days x 9hrs - NBD response
SD89
2
5days x 9hrs - 4hrs.response
SD90
2
7days x 24hrs - 4hrs.response
SD91
DS4000 / DS4100
see above
1724
1XP, 10U, 1SC
see above
SAP
1
5days x 9hrs - NBD response
SD394
1
5days x 9hrs - 4hrs.response
SD395
1
7days x 24hrs - 4hrs.response
SD396
2
5days x 9hrs - NBD response
SD397
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
41E9338
41E9339
41E9340
41E9341
41E9342
41E9343
13.284
17.252
18.977
24.568
31.946
35.140
1.790
2.320
2.550
3.300
4.280
4.710
14.106
18.319
20.151
26.803
34.852
38.337
16.803
21.822
24.004
30.748
39.981
43.979
41E9344
41E9345
41E9346
41E9347
41E9348
41E9349
13.284
17.252
18.977
24.601
31.946
35.140
1.790
2.320
2.550
3.300
4.280
4.710
14.106
18.319
20.151
26.840
34.852
38.337
16.803
21.822
24.004
30.790
39.981
43.979
41E9350
41E9351
41E9352
41E9353
41E9354
41E9355
15.940
20.702
22.772
29.518
38.335
42.168
2.140
2.780
3.060
3.960
5.140
5.650
16.927
21.983
24.181
32.203
41.823
46.005
20.164
26.187
28.805
36.943
47.977
52.775
44J8569
44J8570
44J8571
44J8572
15.937
20.700
22.773
29.517
2.140
2.780
3.070
3.970
16.926
21.984
24.183
32.206
20.168
26.187
28.805
36.942
54
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
2
5days x 9hrs - 4hrs.response
SD398
2
7days x 24hrs - 4hrs.response
SD399
DS4000 / DS4100
see above
1724
100
see above
SAP
1
5days x 9hrs - 4hrs.response
SD830
1
7days x 24hrs - 4hrs.response
SD831
2
5days x 9hrs - 4hrs.response
SD832
2
7days x 24hrs - 4hrs.response
SD833
DS3200
/
3300
/
3400
see
above
1726
All mdl
see above
SAP
1
5days x 9hrs - 4hrs.response
SD528
1
7days x 24hrs - 4hrs.response
SD529
2
5days x 9hrs - 4hrs.response
SD530
2
7days x 24hrs - 4hrs.response
SD531
EXP 3000
see above
1727
All mdl
see above
SAP
1
5days x 9hrs - NBD response
SD92
1
5days x 9hrs - 4hrs.response
SD93
1
7days x 24hrs - 4hrs.response
SD94
2
5days x 9hrs - NBD response
SD95
2
5days x 9hrs - 4hrs.response
SD96
2
7days x 24hrs - 4hrs.response
SD97
DS4000 EXP7xx 1RU, 710
see above
1740
1RU, 710
see above
SOF
DS4400 / 4500
see above
1742
90U
see above
SOF
1
5days x 9hrs - NBD response
SD98
1
5days x 9hrs - 4hrs.response
SD99
1
7days x 24hrs - 4hrs.response
SD100
2
5days x 9hrs - NBD response
SD101
2
5days x 9hrs - 4hrs.response
SD102
2
7days x 24hrs - 4hrs.response
SD103
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
44J8573
44J8574
38.334
42.170
5.140
5.660
41.821
46.008
47.978
52.775
68Y5393
68Y5394
68Y5395
68Y5396
8.919
11.892
17.838
23.784
1.200
1.600
2.400
3.200
10.403
13.870
20.805
27.740
12.665
16.886
25.329
33.772
46D4238
46D4239
46D4240
46D4241
2.973
4.162
5.351
8.919
400
559
719
1.200
3.468
4.855
6.242
10.403
4.222
5.911
7.599
12.665
41E9356
41E9357
41E9358
41E9359
41E9360
41E9469
5.451
6.969
7.797
10.094
12.906
14.439
732
936
1.050
1.360
1.730
1.940
5.789
7.401
8.280
11.014
14.081
15.753
6.896
8.816
9.864
12.634
16.153
18.072
41E9361
41E9362
41E9363
41E9364
41E9365
41E9366
5.451
6.969
7.797
10.094
12.906
14.439
732
936
1.050
1.360
1.730
1.940
5.789
7.401
8.280
11.014
14.081
15.753
6.896
8.816
9.864
12.634
16.153
18.072
55
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
DS4000
/
EXP7xx
see
above
1740
1RX, 71J
see above
SAP
DS4400 / 4500
see above
SAP
90X
see above
1742
1RX
see above
1742
1
5days x 9hrs - NBD response
SD400
1
5days x 9hrs - 4hrs.response
SD401
1
7days x 24hrs - 4hrs.response
SD402
2
5days x 9hrs - NBD response
SD403
2
5days x 9hrs - 4hrs.response
SD404
2
7days x 24hrs - 4hrs.response
SD405
DS4400 / 4500
see above
1742
see above
SOF
1RU
1
5days x 9hrs - NBD response
SD104
1
5days x 9hrs - 4hrs.response
SD105
1
7days x 24hrs - 4hrs.response
SD106
2
5days x 9hrs - NBD response
SD107
2
5days x 9hrs - 4hrs.response
SD108
2
7days x 24hrs - 4hrs.response
SD109
see
above
1750
DS6800
see above
SOF
511
1
5days x 9hrs - NBD response
SD110
1
5days x 9hrs - 4hrs.response
SD111
1
7days x 24hrs - 4hrs.response
SD112
2
5days x 9hrs - NBD response
SD113
2
5days x 9hrs - 4hrs.response
SD114
2
7days x 24hrs - 4hrs.response
SD115
see
above
1750
DS6800
see above
SOF
EX1
1
5days x 9hrs - 4hrs.response
SD717
1
7days x 24hrs - 4hrs.response
SD718
2
5days x 9hrs - 4hrs.response
SD719
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
44J8575
44J8576
44J8577
44J8578
44J8579
44J8580
5.453
6.968
7.799
10.095
12.907
14.440
732
936
1.060
1.370
1.740
1.940
5.792
7.403
8.281
11.015
14.079
15.750
6.900
8.820
9.860
12.631
16.152
18.073
41E9367
41E9368
41E9369
41E9370
41E9371
41E9372
34.227
42.439
48.857
63.381
78.587
90.471
4.600
5.700
6.560
8.500
10.530
12.120
36.344
45.064
51.878
69.146
85.736
98.701
43.295
53.682
61.800
79.322
98.353
113.226
41E9373
41E9374
41E9375
41E9376
41E9377
41E9378
18.804
23.290
26.844
34.824
43.130
49.708
2.530
3.130
3.610
4.670
5.780
6.660
19.968
24.730
28.504
37.993
47.054
54.230
23.786
29.460
33.955
43.584
53.979
62.211
54Y4638
54Y4639
54Y4640
11.281
12.993
21.886
1.520
1.750
2.940
12.166
14.015
23.603
14.206
16.371
27.568
56
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
2
7days x 24hrs - 4hrs.response
SD720
EXP810
see above
1812
81A, 81S, 81T
see above
SOF
1
5days x 9hrs - 4hrs.response
SD837
1
7days x 24hrs - 4hrs.response
SD838
2
5days x 9hrs - 4hrs.response
SD839
2
7days x 24hrs - 4hrs.response
SD840
EXP810, 420
see above
1812
81H, 8VH
see above
SAP
1
5days x 9hrs - 4hrs.response
SD341
1
7days x 24hrs - 4hrs.response
SD342
2
5days x 9hrs - 4hrs.response
SD344
2
7days x 24hrs - 4hrs.response
SD345
DS4200
see above
1814
7VH
see above
SAP
1
5days x 9hrs - 4hrs.response
SD327
1
7days x 24hrs - 4hrs.response
SD328
2
5days x 9hrs - 4hrs.response
SD330
2
7days x 24hrs - 4hrs.response
SD331
DS4700
see
above
1814
70H
see above
SAP
1
5days x 9hrs - 4hrs.response
SD419
1
7days x 24hrs - 4hrs.response
SD420
2
5days x 9hrs - 4hrs.response
SD422
2
7days x 24hrs - 4hrs.response
SD423
DS4700
see above
1814
70A, 70S, 70T
see above
SOF
1
5days x 9hrs - 4hrs.response
SD333
1
7days x 24hrs - 4hrs.response
SD334
2
5days x 9hrs - 4hrs.response
SD336
2
7days x 24hrs - 4hrs.response
SD337
DS4700
see above
1814
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
54Y4641
25.214
3.380
27.194
31.762
71Y2371
71Y2372
71Y2373
71Y2374
11.281
12.993
21.886
25.214
1.520
1.750
2.940
3.380
12.166
14.015
23.603
27.194
14.206
16.371
27.568
31.762
43X3555
43X3556
43X3558
43X3559
16.654
19.983
32.307
38.771
2.240
2.690
4.340
5.210
17.342
20.807
33.639
40.370
20.873
25.045
40.490
48.591
12X7242
12X7243
12X7245
12X7246
18.505
22.206
35.899
43.082
2.490
2.980
4.820
5.790
19.269
23.122
37.379
44.859
23.193
27.831
44.991
53.995
44J8594
44J8595
44J8597
44J8598
18.506
22.203
35.898
43.079
2.500
2.980
4.820
5.800
19.270
23.120
37.377
44.859
23.196
27.834
44.988
53.997
12X7248
12X7249
12X7251
12X7252
22.746
27.295
44.130
52.952
3.060
3.670
5.930
7.110
23.684
28.421
45.949
55.135
28.507
34.209
55.307
66.364
57
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
72H
see
above
SAP
1
5days x 9hrs - 4hrs.response
SD413
1
7days x 24hrs - 4hrs.response
SD414
2
5days x 9hrs - 4hrs.response
SD416
2
7days x 24hrs - 4hrs.response
SD417
DS4700
see above
1814
72A, 72S, 72T, 20A
see above
SOF
1
5days x 9hrs - 4hrs.response
SD717
1
7days x 24hrs - 4hrs.response
SD718
2
5days x 9hrs - 4hrs.response
SD719
2
7days x 24hrs - 4hrs.response
SD720
DS4700
see above
1814
52A
see above
SOF
1
5days x 9hrs - 4hrs.response
SD117
1
7days x 24hrs - 4hrs.response
SD118
2
5days x 9hrs - 4hrs.response
SD120
2
7days x 24hrs - 4hrs.response
SD121
DS4800
see above
1815
82A, 80A
see above
SOF
1
5days x 9hrs - 4hrs.response
SD123
1
7days x 24hrs - 4hrs.response
SD124
2
5days x 9hrs - 4hrs.response
SD126
2
7days x 24hrs - 4hrs.response
SD127
DS4800
see
above
1815
82H, 80H
see above
SAP
1
5days x 9hrs - 4hrs.response
SD129
1
7days x 24hrs - 4hrs.response
SD130
2
5days x 9hrs - 4hrs.response
SD132
2
7days x 24hrs - 4hrs.response
SD133
DS4800
see above
1815
84A
see above
SOF
1
5days x 9hrs - 4hrs.response
SD135
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
44J8588
44J8589
44J8591
44J8592
22.748
27.293
44.128
52.951
3.070
3.670
5.940
7.110
23.688
28.422
45.948
55.134
28.509
34.210
55.310
66.362
54Y4638
54Y4639
54Y4640
54Y4641
11.280
12.994
21.886
25.215
1.520
1.750
2.940
3.380
12.166
14.015
23.604
27.194
14.208
16.367
27.566
31.759
41E9380
41E9381
41E9383
41E9384
26.913
30.363
49.835
56.225
3.620
4.080
6.680
7.540
28.577
32.241
54.369
61.339
34.042
38.407
62.370
70.367
41E9386
41E9387
41E9389
41E9390
26.913
30.363
49.835
56.225
3.620
4.080
6.680
7.540
28.577
32.241
54.369
61.339
34.042
38.407
62.370
70.367
41E9392
41E9393
41E9395
41E9396
32.433
35.608
60.058
65.936
4.360
4.780
8.050
8.840
34.439
37.810
65.522
71.934
41.025
45.041
75.164
82.521
41E9398
32.433
4.360
34.439
41.025
58
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
1
7days x 24hrs - 4hrs.response
SD136
2
5days x 9hrs - 4hrs.response
SD138
2
7days x 24hrs - 4hrs.response
SD139
DS4800
see above
1815
84H
see above
SAP
1
5days x 9hrs - 4hrs.response
SD226
1
7days x 24hrs - 4hrs.response
SD227
2
5days x 9hrs - 4hrs.response
SD232
2
7days x 24hrs - 4hrs.response
SD233
DS4800
see above
1815
88H
see above
SAP
1
5days x 9hrs - 4hrs.response
SD229
1
7days x 24hrs - 4hrs.response
SD230
2
5days x 9hrs - 4hrs.response
SD235
2
7days x 24hrs - 4hrs.response
SD236
DS4800
see above
1815
88A
see above
SOF
1
5days x 9hrs - 4hrs.response
SD709
1
7days x 24hrs - 4hrs.response
SD710
2
5days x 9hrs - 4hrs.response
SD711
2
7days x 24hrs - 4hrs.response
SD712
DS5000
see above
1818
51A
see above
SOF
1
5days x 9hrs - 4hrs.response
SD713
1
7days x 24hrs - 4hrs.response
SD714
2
5days x 9hrs - 4hrs.response
SD715
2
7days x 24hrs - 4hrs.response
SD716
DS5000
see
above
1818
53A
see above
SOF
1
5days x 9hrs - 4hrs.response
SD717
1
7days x 24hrs - 4hrs.response
SD718
2
5days x 9hrs - 4hrs.response
SD719
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
41E9399
41E9401
41E9402
35.608
60.058
65.936
4.780
8.050
8.840
37.810
65.522
71.934
45.041
75.164
82.521
10N3372
10N3373
10N3978
10N3979
45.435
49.992
84.082
92.515
6.100
6.710
11.270
12.400
47.618
52.394
91.730
100.931
58.688
64.575
105.230
115.785
10N3375
10N3376
10N3975
10N3976
45.435
49.992
84.082
92.515
6.100
6.710
11.270
12.400
47.618
52.394
91.730
100.931
58.688
64.575
105.230
115.785
54Y4630
54Y4631
54Y4632
54Y4633
40.477
46.549
78.521
90.300
5.430
6.240
10.520
12.100
43.653
50.201
84.682
97.384
50.981
58.628
98.898
113.732
54Y4634
54Y4635
54Y4636
54Y4637
45.122
51.896
87.535
100.640
6.050
6.960
11.730
13.490
48.663
55.968
94.403
108.536
56.832
65.363
110.250
126.756
54Y4638
54Y4639
54Y4640
11.280
12.994
21.886
1.520
1.750
2.940
12.166
14.015
23.604
14.208
16.367
27.566
59
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
2
7days x 24hrs - 4hrs.response
SD720
DS5000
see above
1818
D1A
see above
SOF
1
5days x 9hrs - NBD response
SD140
1
5days x 9hrs - 4hrs.response
SD141
1
7days x 24hrs - 4hrs.response
SD142
2
5days x 9hrs - NBD response
SD143
2
5days x 9hrs - 4hrs.response
SD144
2
7days x 24hrs - 4hrs.response
SD145
SAN Switch
see above
2005
B32, B5K
see above
SOF
1
5days x 9hrs - NBD response
SD146
1
5days x 9hrs - 4hrs.response
SD147
1
7days x 24hrs - 4hrs.response
SD148
2
5days x 9hrs - NBD response
SD149
2
5days x 9hrs - 4hrs.response
SD150
2
7days x 24hrs - 4hrs.response
SD151
SAN Switch
see above
2005
32B, 5KB
see above
SAP
1
5days x 9hrs - NBD response
SD152
1
5days x 9hrs - 4hrs.response
SD153
1
7days x 24hrs - 4hrs.response
SD154
2
5days x 9hrs - NBD response
SD155
2
5days x 9hrs - 4hrs.response
SD156
2
7days x 24hrs - 4hrs.response
SD157
SAN Switch
see above
2005
H08
see above
SOF
1
5days x 9hrs - NBD response
SD158
1
5days x 9hrs - 4hrs.response
SD159
1
7days x 24hrs - 4hrs.response
SD160
2
5days x 9hrs - NBD response
SD161
2
5days x 9hrs - 4hrs.response
SD162
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
54Y4641
25.215
3.380
27.194
31.759
41E9403
41E9404
41E9405
41E9406
41E9407
41E9408
10.627
13.111
15.181
19.678
24.279
28.112
1.430
1.760
2.040
2.640
3.260
3.770
11.285
13.923
16.121
21.469
26.488
30.670
13.443
16.585
19.204
24.629
30.386
35.184
41E9409
41E9410
41E9411
41E9412
41E9413
41E9414
10.627
13.111
15.181
19.678
24.279
28.112
1.430
1.760
2.040
2.640
3.260
3.770
11.285
13.923
16.121
21.469
26.488
30.670
13.443
16.585
19.204
24.629
30.386
35.184
41E9415
41E9416
41E9417
41E9418
41E9419
41E9420
3.864
4.968
5.520
7.155
9.200
10.222
519
667
741
959
1.240
1.370
4.104
5.276
5.862
7.807
10.038
11.153
4.889
6.285
6.983
8.956
11.515
12.794
41E9421
41E9422
41E9423
41E9424
41E9425
6.348
8.211
9.040
11.756
15.206
852
1.110
1.220
1.580
2.040
6.742
8.720
9.599
12.826
16.590
8.031
10.388
11.435
14.713
19.031
60
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
2
7days x 24hrs - 4hrs.response
SD163
SAN Switch
see above
2005
H16
see above
SOF
1
5days x 9hrs - NBD response
SD237
1
5days x 9hrs - 4hrs.response
SD238
1
7days x 24hrs - 4hrs.response
SD239
2
5days x 9hrs - NBD response
SD240
2
5days x 9hrs - 4hrs.response
SD241
2
7days x 24hrs - 4hrs.response
SD242
SAN Switch
see above
2005
16B
see above
SAP
1
5days x 9hrs - NBD response
SD243
1
5days x 9hrs - 4hrs.response
SD244
1
7days x 24hrs - 4hrs.response
SD245
2
5days x 9hrs - NBD response
SD246
2
5days x 9hrs - 4hrs.response
SD247
2
7days x 24hrs - 4hrs.response
SD248
SAN Switch
see above
2005
B16
see above
SOF
1
5days x 9hrs - NBD response
SD164
1
5days x 9hrs - 4hrs.response
SD165
1
7days x 24hrs - 4hrs.response
SD166
2
5days x 9hrs - NBD response
SD167
2
5days x 9hrs - 4hrs.response
SD168
2
7days x 24hrs - 4hrs.response
SD169
see above
2006
Fibre Switch
see above
SAP
L10
1
5days x 9hrs - NBD response
SD170
1
5days x 9hrs - 4hrs.response
SD171
1
7days x 24hrs - 4hrs.response
SD172
2
5days x 9hrs - NBD response
SD173
2
5days x 9hrs - 4hrs.response
SD174
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
41E9426
16.739
2.250
18.263
20.950
13P0955
13P0956
13P0957
13P0958
13P0959
13P0960
2.084
2.811
3.093
3.961
5.340
5.878
280
377
415
531
716
788
2.275
3.067
3.376
4.322
5.826
6.413
2.610
3.519
3.872
4.958
6.684
7.357
13P0961
13P0962
13P0963
13P0964
13P0965
13P0966
2.084
2.811
3.093
3.961
5.340
5.878
280
377
415
531
716
788
2.275
3.067
3.376
4.322
5.826
6.413
2.610
3.519
3.872
4.958
6.684
7.357
41E9427
41E9428
41E9429
41E9430
41E9431
41E9432
1.035
1.311
1.449
1.916
2.427
2.683
139
176
195
257
326
360
1.100
1.393
1.539
2.092
2.649
2.928
1.310
1.659
1.834
2.399
3.039
3.359
41E9433
41E9434
41E9435
41E9436
41E9437
4.968
6.486
7.107
9.200
12.011
667
871
954
1.240
1.610
5.276
6.888
7.548
10.038
13.105
6.285
8.205
8.991
11.515
15.033
61
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
2
7days x 24hrs - 4hrs.response
SD175
see above
2026
SAN 12M-1
see above
SAP
12E
1
5days x 9hrs - NBD response
SD424
1
5days x 9hrs - 4hrs.response
SD425
1
7days x 24hrs - 4hrs.response
SD426
2
5days x 9hrs - NBD response
SD427
2
5days x 9hrs - 4hrs.response
SD428
2
7days x 24hrs - 4hrs.response
SD429
see above
2026
SAN Switch 12M-1
see above
SOF
E12
1
5days x 9hrs - NBD response
SD176
1
5days x 9hrs - 4hrs.response
SD177
1
7days x 24hrs - 4hrs.response
SD178
2
5days x 9hrs - NBD response
SD179
2
5days x 9hrs - 4hrs.response
SD180
2
7days x 24hrs - 4hrs.response
SD181
see above
2026
SAN Switch 24M-1
see above
SAP
16E
1
5days x 9hrs - NBD response
SD430
1
5days x 9hrs - 4hrs.response
SD431
1
7days x 24hrs - 4hrs.response
SD432
2
5days x 9hrs - NBD response
SD433
2
5days x 9hrs - 4hrs.response
SD434
2
7days x 24hrs - 4hrs.response
SD435
see above
2026
SAN Switch 24M-1
see above
SOF
224, 416
1
5days x 9hrs - NBD response
SD182
1
5days x 9hrs - 4hrs.response
SD183
1
7days x 24hrs - 4hrs.response
SD184
2
5days x 9hrs - NBD response
SD185
2
5days x 9hrs - 4hrs.response
SD186
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
41E9438
13.161
1.770
14.359
16.473
44J8599
44J8600
44J8601
44J8602
44J8603
44J8604
4.969
6.484
7.108
9.198
12.010
13.162
667
871
954
1.240
1.610
1.770
5.277
6.888
7.548
10.038
13.109
14.357
6.285
8.206
8.987
11.515
15.037
16.471
41E9439
41E9440
41E9441
41E9442
41E9443
41E9444
6.693
8.695
9.523
12.395
16.100
17.634
899
1.170
1.280
1.670
2.160
2.370
7.108
9.233
10.112
13.523
17.566
19.239
8.467
10.999
12.046
15.513
20.151
22.070
44J8605
44J8606
44J8607
44J8608
44J8609
44J8610
6.690
8.695
9.520
12.392
16.101
17.634
900
1.170
1.280
1.670
2.170
2.370
7.106
9.232
10.111
13.525
17.566
19.237
8.464
10.999
12.046
15.515
20.152
22.073
41E9445
41E9446
41E9447
41E9448
41E9449
19.322
24.842
27.603
35.779
46.002
2.600
3.340
3.710
4.800
6.170
20.517
26.379
29.310
39.034
50.187
24.441
31.424
34.915
44.779
57.573
62
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
2
7days x 24hrs - 4hrs.response
SD187
SAN Switch
see above
2109
F32
see above
SOF
1
5days x 9hrs - NBD response
SD206
1
5days x 9hrs - 4hrs.response
SD207
1
7days x 24hrs - 4hrs.response
SD208
2
5days x 9hrs - NBD response
SD209
2
5days x 9hrs - 4hrs.response
SD210
2
7days x 24hrs - 4hrs.response
SD211
SAN Switch
see above
2109
F16
see above
SAP
1
5days x 9hrs - NBD response
SD188
1
5days x 9hrs - 4hrs.response
SD189
1
7days x 24hrs - 4hrs.response
SD190
2
5days x 9hrs - NBD response
SD191
2
5days x 9hrs - 4hrs.response
SD192
2
7days x 24hrs - 4hrs.response
SD193
FaStT200
see above
3542
1RX, 2RX
see above
SAP
FaStT500
see above
3552
1RX
see above
SAP
EXP500
see above
3560
1RX
see above
SAP
1
5days x 9hrs - NBD response
SD436
1
5days x 9hrs - 4hrs.response
SD437
1
7days x 24hrs - 4hrs.response
SD438
2
5days x 9hrs - NBD response
SD439
2
5days x 9hrs - 4hrs.response
SD440
2
7days x 24hrs - 4hrs.response
SD441
FaStT200
see above
SOF
1RU
see above
3542
2RU
see above
3542
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
41E9450
51.113
6.850
55.763
63.970
41E9470
41E9471
41E9472
41E9473
41E9474
41E9475
10.696
13.456
14.905
19.806
24.917
27.601
1.440
1.810
2.000
2.660
3.340
3.700
11.358
14.289
15.828
21.609
27.185
30.112
13.530
17.021
18.854
24.789
31.185
34.544
41E9451
41E9452
41E9453
41E9454
41E9455
41E9456
5.451
6.969
7.797
10.094
12.906
14.439
732
936
1.050
1.360
1.730
1.940
5.789
7.401
8.280
11.014
14.081
15.753
6.896
8.816
9.864
12.634
16.153
18.072
44J8611
44J8612
44J8613
44J8614
44J8615
44J8616
5.453
6.968
7.799
10.095
12.907
14.440
732
936
1.060
1.370
1.740
1.940
5.792
7.403
8.281
11.015
14.079
15.750
6.900
8.813
9.868
12.631
16.152
18.073
63
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
FaStT500
see
above
3552
1RU
see above
SOF
EXP500
see above
SOF
1RU
see above
3560
2
5days x 9hrs - NBD IOL
SD819
TS2900
see above
3572
S3E, S4E, S3H, S4H,
see above
SAP
S3R, S4R
see above
SAP
1
5days x 9hrs - 4hrs.response
SD693
1
7days x 24hrs - 4hrs.response
SD694
2
5days x 9hrs - 4hrs.response
SD695
2
7days x 24hrs - 4hrs.response
SD696
TS3200
see
above
3573
L34, L4U, S34, S44, 4UL
see above
SOF
1
5days x 9hrs - 4hrs.response
SD697
1
7days x 24hrs - 4hrs.response
SD698
2
5days x 9hrs - 4hrs.response
SD699
2
7days x 24hrs - 4hrs.response
SD700
TS3200
see above
3573
E44, F3H, F4H, L3H, L4H, S4H
see above
SAP
1
5days x 9hrs - 4hrs.response
SD701
1
7days x 24hrs - 4hrs.response
SD702
2
5days x 9hrs - 4hrs.response
SD703
2
7days x 24hrs - 4hrs.response
SD704
TS3100
see above
3573
L32, S32
see above
SOF
1
5days x 9hrs - 4hrs.response
SD705
1
7days x 24hrs - 4hrs.response
SD706
2
5days x 9hrs - 4hrs.response
SD707
2
7days x 24hrs - 4hrs.response
SD708
TS3100
see above
3573
E42, F3S, F4S, L2U,
see above
SAP
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
56Y5996
8.806
1.180
9.848
11.519
51J8786
51J8787
51J8788
51J8789
11.384
14.232
21.633
27.038
1.530
1.910
2.900
3.630
12.238
15.300
23.254
29.065
14.356
17.948
27.280
34.097
51J8790
51J8791
51J8792
51J8793
11.384
14.232
21.633
27.038
1.530
1.910
2.900
3.630
12.238
15.300
23.254
29.065
14.356
17.948
27.280
34.097
51J8794
51J8795
51J8796
51J8797
6.326
7.906
12.018
15.020
848
1.060
1.610
2.020
6.801
8.499
12.919
16.146
7.978
9.971
15.156
18.942
51J8798
51J8799
51J8800
51J8801
6.326
7.906
12.018
15.020
848
1.060
1.610
2.020
6.801
8.499
12.919
16.146
7.978
9.971
15.156
18.942
64
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
L3S, L4S, S4S, S42, 2UL
see above
1
5days x 9hrs - NBD response
SD194
1
5days x 9hrs - 4hrs.response
SD195
1
7days x 24hrs - 4hrs.response
SD196
2
5days x 9hrs - NBD response
SD197
2
5days x 9hrs - 4hrs.response
SD198
2
7days x 24hrs - 4hrs.response
SD199
see above
3580
LTO Tape Drive
see above
SAP
L3H, H3L, L3E
1
5days x 9hrs - NBD response
SD442
1
5days x 9hrs - 4hrs.response
SD443
1
7days x 24hrs - 4hrs.response
SD444
2
5days x 9hrs - NBD response
SD445
2
5days x 9hrs - 4hrs.response
SD446
2
7days x 24hrs - 4hrs.response
SD447
see above
SOF
LTO Tape Drive
see above
3580
L33, H23, L23
see above
3580
H13, L13
1
5days x 9hrs - NBD response
SD200
1
5days x 9hrs - 4hrs.response
SD201
1
7days x 24hrs - 4hrs.response
SD202
2
5days x 9hrs - NBD response
SD203
2
5days x 9hrs - 4hrs.response
SD204
2
7days x 24hrs - 4hrs.response
SD205
Tape Autoloader
see above
3581
F3H, L3H
see above
SAP
1
5days x 9hrs - NBD response
SD448
1
5days x 9hrs - 4hrs.response
SD449
1
7days x 24hrs - 4hrs.response
SD450
2
5days x 9hrs - NBD response
SD451
2
5days x 9hrs - 4hrs.response
SD452
2
7days x 24hrs - 4hrs.response
SD453
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
41E9457
41E9458
41E9459
41E9460
41E9461
41E9462
6.038
7.866
8.626
11.184
14.567
15.973
811
1.060
1.160
1.500
1.960
2.140
6.412
8.354
9.160
12.202
15.893
17.426
7.638
9.951
10.911
13.998
18.232
19.991
44J8617
44J8618
44J8619
44J8620
44J8621
44J8622
6.035
7.865
8.623
11.186
14.568
15.973
812
1.070
1.170
1.500
1.970
2.140
6.413
8.354
9.160
12.204
15.895
17.427
7.636
9.951
10.908
13.997
18.232
19.993
41E9463
41E9464
41E9465
41E9466
41E9467
41E9468
11.834
15.319
16.906
21.918
28.368
31.307
1.590
2.060
2.270
2.940
3.800
4.200
12.567
16.267
17.953
23.912
30.949
34.155
14.970
19.378
21.386
27.432
35.503
39.182
44J8623
44J8624
44J8625
44J8626
44J8627
44J8628
11.834
15.319
16.907
21.918
28.366
31.305
1.600
2.070
2.270
2.940
3.800
4.200
12.567
16.265
17.956
23.912
30.952
34.154
14.968
19.378
21.382
27.431
35.500
39.181
65
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
Tape
Autoloader
see
above
SOF
F28, F38, H23, L23, L28, L38
see above
3581
H13, L13, H17, L17
see above
3581
Tape Library
see above
3582
L23
see above
SOF
1
5days x 9hrs - 4hrs.response
SD868
1
7days x 24hrs - 4hrs.response
SD869
2
5days x 9hrs - 4hrs.response
SD870
2
7days x 24hrs - 4hrs.response
SD871
Converged Switch
see above
3758
B32, 32B
see above
SAP
1
5days x 9hrs - 4hrs.response
SD830
1
7days x 24hrs - 4hrs.response
SD831
2
5days x 9hrs - 4hrs.response
SD832
2
7days x 24hrs - 4hrs.response
SD833
Ethernet Switch
see above
4002
AC4, C4A, AX2
see above
SAP
1
5days x 9hrs - 4hrs.response
SD847
1
7days x 24hrs - 4hrs.response
SD848
2
5days x 9hrs - 4hrs.response
SD849
2
7days x 24hrs - 4hrs.response
SD850
Ethernet Switch
see above
4002
BC4, C4B
see above
SAP
1
5days x 9hrs - 4hrs.response
SD851
1
7days x 24hrs - 4hrs.response
SD852
2
5days x 9hrs - 4hrs.response
SD853
2
7days x 24hrs - 4hrs.response
SD854
Ethernet
Switch
see
above
4002
AC5, C5A
see above
SAP
1
5days x 9hrs - 4hrs.response
SD855
1
7days x 24hrs - 4hrs.response
SD856
2
5days x 9hrs - 4hrs.response
SD857
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
71Y2793
71Y2794
71Y2796
71Y2795
11.394
14.242
22.788
28.485
1.530
1.920
3.060
3.830
13.892
17.365
27.784
34.730
16.795
20.994
33.590
41.987
68Y5393
68Y5394
68Y5395
68Y5396
8.919
11.892
17.838
23.784
1.200
1.600
2.400
3.200
10.403
13.870
20.805
27.740
12.665
16.886
25.329
33.772
71Y2439
71Y2440
71Y2441
71Y2442
22.373
30.763
44.746
61.526
3.010
4.140
6.020
8.270
26.505
36.445
53.010
72.889
31.834
43.771
63.667
87.542
71Y2443
71Y2444
71Y2447
71Y2445
19.576
27.966
39.153
55.933
2.640
3.760
5.270
7.520
23.192
33.131
46.384
66.262
27.855
39.792
55.709
79.583
71Y2472
71Y2473
71Y2474
30.763
44.746
61.526
4.140
6.020
8.270
36.445
53.010
72.889
43.771
63.667
87.542
66
Maintenance Service Upgrade for Storage
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Years
Type
Model covered
Covered within
Pac
2
7days x 24hrs - 4hrs.response
SD858
Ethernet Switch
see above
4002
BC5, C5B
see above
SAP
1
5days x 9hrs - 4hrs.response
SD859
1
7days x 24hrs - 4hrs.response
SD860
2
5days x 9hrs - 4hrs.response
SD861
2
7days x 24hrs - 4hrs.response
SD862
Ethernet Switch
see above
4002
AG4, G4A, AC2
see above
SAP
1
5days x 9hrs - 4hrs.response
SD863
1
7days x 24hrs - 4hrs.response
SD864
2
5days x 9hrs - 4hrs.response
SD865
2
7days x 24hrs - 4hrs.response
SD866
Ethernet Switch
see above
4002
AG5, G5A, BC2
see above
SAP
13-11-2009
ePac
DKR
Euro (€)
NKR
SKR
71Y2475
86.696
11.650
102.707
123.354
71Y2476
71Y2477
71Y2478
71Y2479
5.033
6.711
8.389
13.983
677
902
1.130
1.880
5.964
7.952
9.940
16.566
7.163
9.550
11.938
19.896
71Y2480
71Y2481
71Y2482
71Y2483
6.711
8.389
11.186
16.779
902
1.130
1.510
2.260
7.952
9.940
13.253
19.879
9.550
11.938
15.917
23.875
67
Maintenance Service Upgrade for Intellistations
1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier
ServicePac coverage.
MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Type
6220
6225
6230
6218
9229
6216
6219
6221
6223
6227
9228
6224
6233
6217
13-11-2009
Model covered
Years
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
1
2
5days x 9hrs - NBD response
5days x 9hrs - NBD response
only 1 year pac valid for this MT
see above
only 1 year pac valid for this MT
only 1 year pac valid for this MT
see above
PC430
PC613
41C5746
13P0953
966
1.789
130
240
1.026
1.952
1.223
2.239
1
2
5days x 9hrs - NBD response
5days x 9hrs - NBD response
only 1 year pac valid for this MT
only 1 year pac valid for this MT
only 1 year pac valid for this MT
see above
see above
see above
PC431
PC614
41C5747
13P0954
1.449
2.683
195
359
1.539
2.928
1.834
3.358
1
5days x 9hrs - NBD response
only 1 year pac valid for this MT
only 1 year pac valid for this MT
only 1 year pac valid for this MT
PC432
41C5748
2.063
277
2.191
2.610
all models
all models
all models
all models
all models
all models
all models
all models
all models
all models
all models
all models
all models
all models
68
Maintenance Service Upgrade for ThinkCentre / NetVista
1 year Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or
ServicePac cover. These Pacs does not include coverage for display, unless the machine is an "All in One" / built-in-display type.
Type
13-11-2009
Model covered
6832
8122
8123
8124
8132
8134
8135
8136
8171
8366
A60i
A51
A51
A51
A51
A51
A51
A51
S51
N70
8084
8085
8086
8089
8090
8141
8142
8144
8146
8148
8177
8178
8420
8421
8422
8423
8424
all models
all models
all models
A50
A50
all models
all models
all models
all models
all models
all models
all models
A51p
A51p
A51p
A51p
A51
Covered within
Pac
ePac
DKR
Euro (€)
NKR
SKR
On-Site NBD resp
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
On-Site NBD resp
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
see above
PC160
61P7672
641
88
678
791
PC343
38R3749
262
36
298
320
69
IBM ServicePac for Enhanced Technical Support - Gateway
IBM ServicePac offers Enhanced Technical Support Gateway a new version of the Enhanced Technical Support tailored for
IBM Power System, IBM System i and IBM System p. Support is combined within a single part number for ease of sale with the IBM System
For details on these offerings - refer to announcement letter ( PLET ) ZS08-0227 on www.ibm.com/common/ssi
1 Year ETS Gateway coverage for Machine type- model #
Pac
P/N
DKR
€
NKR
SKR
7037-A50, 7047-185, 8203-E4A, 8204-E8A, 9110-51A, 9111-285, 9115-505, 9131-52A, 9133-55A, 9407-515
ETS05
51J8843
8.211
1.100
8.856
10.343
9116-561, 9117-MMA, 9125-F2A, 9406-525, 9407-M15
9406-550, 9408-M25, 9409-M50
Enhanced Technical Support Gateway - 1 year for one additional LPAR
ETS06
ETS07
ETS14
51J8844
51J8845
40Y5803
13.066
20.515
2.986
1.760
2.750
400
14.092
22.125
3.221
16.458
25.839
3.761
Enhanced Technical Support - Gateway is a service which complements and enhances the basic IBM support offerings, such as
IBM Software Maintenance and IBM Hardware Maintenance, by providing a superior and low-cost proactive support experience.
ETS - Gateway will provide a dedicated Web portal that allows you to access personalized notifications regarding maintenance, security,
and performance of your IBM Power System, IBM System i, or IBM System p server, which will help you to maximize your IT availability.
Through the ETS - Gateway Web Portal, you have also access to a dedicated team of IBM specialists who will assist you in the
interpretation of the available reports and information and will provide related recommendations.
ServicePac are available through the same Business Partners who sell the related IBM hardware. With these ServicePac, you get an
off-the-shelf upgrade solution at the same time you purchase the IBM machine
The number of unique ServicePacs is kept to a minimum with each part number supporting a range of machine types. To select the correct
number supporting a the machine type you can use a selection guide that includes a complete list of machine types with cross-references.
Alternatively, you can find ServicePac prices and information at:
www.developer.ibm.com/cod/spst/servicepac/extProductSelectorWWW.do
You can order ServicePacs by part number through SAP in the same way that you order your IBM hardware.
The simple registration process ensures that you receive fast and efficient coverage
13-11-2009
70
IBM Remote 90 or 180 days Startup Support
90 or180 days remote startup support provides remote telephone support on System x/ Intellistation/ BladeCenter systems - see below.
The ServicePac is valid within the first year after system purchase for a period of 90 or 180 days once registered
For details on these offerings - refer to announcement letters ( PLET ) ZS02-0142 and ZS05-0128 on www.ibm.com/common/ssi
13-11-2009
DESCRIPTION
Coverage for
Pac
ePac
DKR
Euro €
NKR
SKR
IBM System x, Intellistations
IBM BladeCenter
IBM System x, Intellistations
180 days remote startup support
180 days remote startup support
90 days remote startup support
PC110
PC434
n/a
61P7383
41C5615
43X3840
2.272
9.581
1.082
299
1.290
146
2.482
10.386
1.126
2.572
11.821
1.359
71
IBM ServicePac for Support Line for Microsoft Windows or Linux
IBM 9 x 5 ServicePac for Support Line for Microsoft Windows or Linux for 1 or 3 years (24x7 coverage if Customer Business Critical Situation)
This ServicePac provides remote technical software support for clients on Microsoft Windows and Linux Operating Systems.
Support is combined within a single part number for ease of sale with IBM System x servers.
For details on these offerings - refer to announcement letter ( PLET ) ZS08-0126 on www.ibm.com/common/ssi
DESCRIPTION
Coverage for System x
Pac
P/N
DKR
Euro €
NKR
SKR
1 Year 9x5 Windows or Linux support
1 Year 9x5 Windows or Linux support
1 Year 9x5 Windows or Linux support
1 Year 9x5 Windows or Linux support
1 Year 9x5 Windows or Linux support
3 Year 9x5 Windows or Linux support
3 Year 9x5 Windows or Linux support
3 Year 9x5 Windows or Linux support
3 Year 9x5 Windows or Linux support
3 Year 9x5 Windows or Linux support
1 socket server
2 socket server
4 socket server
8 socket server
BladeCenter + Installed Blades
1 socket server
2 socket server
4 socket server
8 socket server
BladeCenter + Installed Blades
PC898
PC899
PC900
PC901
PC902
PC903
PC904
PC905
PC906
PC907
51J9294
51J9295
51J9296
51J9297
51J9298
51J9299
51J9300
51J9301
51J9302
51J9303
2.385
3.195
4.794
6.392
20.030
7.087
9.493
14.241
18.986
59.490
320
429
643
859
2.690
954
1.280
1.920
2.550
7.980
2.566
3.437
5.155
6.873
21.532
7.621
10.206
15.311
20.410
63.950
3.011
4.031
6.047
8.062
25.260
8.940
11.972
17.961
23.943
75.021
The following support is provided:
ServicePac for Support Line for Microsoft Windows or Linux
a. Provides a single point of contact for Microsoft Windows or Red Hat and Novell SuSE Software Support
b. Answers 'how to' questions on the Windows Operating systems and Back Office Products
c. Gives customers easy access to our Microsoft and Linux Product Specialists
d. Provides a convenient 9 x 5 service with unlimited telephone support calls for the life of the contract
e. Provides 24 x 7 coverage in case of Customer Business Critical Situation
f. Provide consisten comprehensive technical support
g. Complements the total solution provided to the customer
h. Helps reduce downtime and increase productivity
i. Allows the packaging of software support into the HW Sale
j. Resolves customer usage and operational questions and queries
Supported products ; http://www-03.ibm.com/services/sl/products/java3.html
Select your country and the WIN - LIN OS product group to see what is supported
13-11-2009
72
IBM Enhanced Support Line for VMware
IBM Remote Technical Support for VMware provides 1 and 3 year offerings with either 9x5 / 24x7 coverage, packaged within a ServicePac.
Support Line Services for Customers running a VMware environment on their IBM System x or BladeCenter including support for Operating System
For details on this offering - refer to announcement letter ( PLET ) ZS03-0148 on www.ibm.com/common/ssi
DESCRIPTION
Years
Coverage for
Pac
ePac
DKR
Euro €
NKR
SKR
24x7 Enhanced VMware Software Support
24x7 Enhanced VMware Software Support
24x7 Enhanced VMware Software Support
24x7 Enhanced VMware Software Support
24x7 Enhanced VMware Software Support
24x7 Enhanced VMware Software Support
24x7 Enhanced VMware Software Support
24x7 Enhanced VMware Software Support
1
1
1
1
3
3
3
3
PC660
PC661
PC662
PC663
PC664
PC665
PC666
PC667
12X6780
12X6781
12X6782
12X6783
12X6784
12X6785
12X6786
12X6787
5.155
9.280
16.242
36.084
13.917
25.055
43.844
97.435
692
1.250
2.180
4.850
1.870
3.370
5.890
13.080
6.287
11.316
19.804
43.996
16.970
30.549
53.457
118.798
7.600
13.680
23.941
53.190
20.515
36.932
64.627
143.621
Enhanced ServicePac Support Line for VMware on
System x (Vi3 or vSphere4 - Enhanced) @ 24x7
9x5 Enhanced VMware Software Support
9x5 Enhanced VMware Software Support
9x5 Enhanced VMware Software Support
9x5 Enhanced VMware Software Support
9x5 Enhanced VMware Software Support
9x5 Enhanced VMware Software Support
9x5 Enhanced VMware Software Support
9x5 Enhanced VMware Software Support
2 Way @ 24x7
4 Way @ 24x7
8 Way @ 24x7
Blades @ 24x7
2 Way @ 24x7
4 Way @ 24x7
8 Way @ 24x7
Blades @ 24x7
see above
see above
1
1
1
1
3
3
3
3
2 Way @ 9x5
4 Way @ 9x5
8 Way @ 9x5
Blades @ 9x5
2 Way @ 9x5
4 Way @ 9x5
8 Way @ 9x5
Blades @ 9x5
see above
see above
PC 797
PC798
PC799
PC800
PC801
PC802
PC803
PC804
46D3512
46D3513
46D3514
46D3515
46D3516
46D3517
46D3518
46D3519
4.124
7.423
12.989
28.872
11.137
20.042
35.076
77.946
554
996
1.750
3.880
1.500
2.690
4.710
10.460
5.029
9.051
15.837
35.203
13.580
24.437
42.767
95.036
6.080
10.942
19.147
42.559
16.417
29.543
51.703
114.894
Enhanced ServicePac Support Line for VMware on
System x (Vi3 or vSphere4 - Enhanced) @ 9x5
ServicePac for Support Line for VMware on System x or BladeCenter - 12X6780-> 12X6787 and 46D3512-> 46D3519
The robust, full support offering for customers using VMware in production environments who want an integrated support contract including:
VMware product support, Guest Operating Systems support within the partitions (MS Windows and/or Linux) plus IBM Director support.
a. Provides a single point of contact for questions on VMware / Windows / Linux / IBM Director on System x
b. Answers 'how to' / defect and usage questions on VMware + Windows / Linux and IBM Director
c. Gives customers easy access to our VMware, Microsoft & Linux + IBM Director skills (Windows / Linux / IBM Director skills excluded from Gold
- and Platinum options)
d. Provides 24 x 7 coverage for the customers operations (Part Numbers 12X6780 to 12X6787)
e. Complements the total VMware solution from IBM by supporting the following:
- ESX Server, VMFS, Virtual SMP, VC Agent, Update Manager and Consolidated Backup,
- High Availability, VMotion,
Storage VMotion, VCMS
13-11-2009
73
IBM Enhanced Support Line for VMware
IBM Remote Technical Support for VMware provides 1 and 3 year offerings with either 9x5 / 24x7 coverage, packaged within a ServicePac.
Support Line Services for Customers running a VMware environment on their IBM System x or BladeCenter including support for Operating System
For details on this offering - refer to announcement letter ( PLET ) ZS03-0148 on www.ibm.com/common/ssi
DESCRIPTION
Years
Coverage for
Pac
ePac
DKR
Euro €
NKR
SKR
- Red Hat Linux, Novell SuSE Linux, IBM Director
f. Helps reduce downtime and therefore increase productivity
g. Allows the packaging of software support into the HW and SW Sale
h. Provides defect support
i. Supplements internal staff with IBM's skills in these product areas.
j. Support Line staff have many years of experience in supporting environments from multiple vendors and dealing with multiple escalation routes
- to the different vendors (VMware / Microsoft / Red Hat / Novell SuSE) enabling us to provide integrated support to our clients.
j. Part Numbers 46D3512 to 46D3519 provide 9x5 (office hours - Monday to Friday support)
k. Highest level of support available within a ServicePac for VMware environments on System x / Blade
l. IBM's recommended ServicePac part numbers for VMware support.
Supported products -> http://www-03.ibm.com/services/sl/products/java3.html
Select your country and the VMware product group for the 12X6780-> 12X6787 or 46D3512-> 46D3519 P/N's
13-11-2009
74
IBM Basic VMware support for System x
Gold / Platinum Basic VMware support for System x provides 1 and 3 year offerings with 9x5 / 24x7 coverage, packaged within a ServicePac.
Gold and Platinum level support does not include Microsoft Windows, Linux, IBM Director or RDM etc. Support is designed for clients who are
trying out VMware products. IBM Software Support Services recommends the standard "Support Line for VMware ServicePac"- under Remote
Technical Support Line offerings, wich delivers the full enhanced level of support for any Customer production environment.
DESCRIPTION
Years
Coverage for
Pac
ePac
DKR
Euro €
NKR
SKR
VMware Foundation/Essentials level support
VMware Standard level support
VMware Advanced level support
1
1
1
VMware Enterprise/Enterprise Plus level support
VMware Foundation/Essentials level support
VMware Standard level support
VMware Advanced level support
1
3
3
3
VMware Enterprise/Enterprise Plus level support
Gold level VMware (v3i or vSphere4) support on
System x / Blade @ 9x5
VMware Foundation/Essentials level support
VMware Standard level support
VMware Advanced level support
3
2 Way @ 9x5
2 Way @ 9x5
2 Way @ 9x5
2 Way @ 9x5
2 Way @ 9x5
2 Way @ 9x5
2 Way @ 9x5
2 Way @ 9x5
see above
see above
PC818
PC819
na
PC820
PC821
PC822
na
PC823
51J8569
51J8570
71Y2802
51J8571
51J8572
51J8573
71Y2803
51J8574
1.424
2.352
3.053
3.668
3.845
6.346
8.249
9.895
192
316
410
493
516
852
1.110
1.330
1.737
2.869
3.724
4.474
4.689
7.738
10.058
12.066
2.100
3.469
4.502
5.408
5.669
9.355
12.160
14.587
1
1
1
VMware Enterprise/Enterprise Plus level support
VMware Foundation/Essentials level support
VMware Standard level support
VMware Advanced level support
1
3
3
3
VMware Enterprise/Enterprise Plus level support
Platinum level VMware (v3i or vSphere4) support on
System x / Blade @ 24x7
VMware vCenter Standard per Mgmt srv
VMware vCenter Heartbeat per Mgmt srv
VMware vCenter Standard per Mgmt srv
VMware vCenter Heartbeat per Mgmt srv
3
2 Way @ 24x7
2 Way @ 24x7
2 Way @ 24x7
2 Way @ 24x7
2 Way @ 24x7
2 Way @ 24x7
2 Way @ 24x7
2 Way @ 24x7
see above
see above
PC824
PC825
na
PC826
PC827
PC828
na
PC829
51J8575
51J8576
71Y2804
51J8577
51J8578
51J8579
71Y2805
51J8580
1.783
2.939
3.816
4.580
4.808
7.930
10.311
12.373
240
395
513
615
646
1.070
1.390
1.670
2.175
3.585
4.654
5.585
5.863
9.669
12.573
15.087
2.629
4.334
5.627
6.752
7.088
11.690
15.200
18.240
1
1
3
3
na
na
na
na
71Y2797
71Y2806
71Y2798
71Y2807
3.134
6.436
7.836
15.392
422
866
1.060
2.070
3.659
7.514
9.147
17.967
4.358
8.950
10.895
21.401
Gold level ServicePac Support for VMware on
System x for vCenter Management Server V4 @ 9x5
VMware vCenter Standard per Mgmt srv
VMware vCenter Heartbeat per Mgmt srv
VMware vCenter Standard per Mgmt srv
VMware vCenter Heartbeat per Mgmt srv
1 Server @ 9x5
1 Server @ 9x5
1 Server @ 9x5
1 Server @ 9x5
see above
see above
1
1
3
3
1 Server @ 24x7
1 Server @ 24x7
1 Server @ 24x7
1 Server @ 24x7
see above
see above
na
na
na
na
71Y2800
71Y2808
71Y2801
71Y2809
3.918
7.696
9.795
19.243
527
1.040
1.320
2.590
4.574
8.984
11.434
22.462
5.448
10.701
13.619
26.755
Platinum level ServicePac Support for VMware on
System x for vCenter Management Server V4 @ 24x7
13-11-2009
75
IBM Basic VMware support for System x
Gold / Platinum Basic VMware support for System x provides 1 and 3 year offerings with 9x5 / 24x7 coverage, packaged within a ServicePac.
Gold and Platinum level support does not include Microsoft Windows, Linux, IBM Director or RDM etc. Support is designed for clients who are
trying out VMware products. IBM Software Support Services recommends the standard "Support Line for VMware ServicePac"- under Remote
Technical Support Line offerings, wich delivers the full enhanced level of support for any Customer production environment.
DESCRIPTION
Years
Coverage for
Pac
ePac
DKR
Euro €
NKR
SKR
ServicePac for Support Line for VMware on System x or BladeCenter - 51J8569-> 51J8580 and 71Y2797-> 71Y2809
Basic level VMware support within a ServicePac (not sold standalone) only provides support on selected VMware products - no guest OS
and not any IBM Director support.
a. Gold level support provides 9x5 support
b. Platinum level support provides 24x7 support for Customer Critical Problems
c. Foundation level support only covers - ESX Server, VMFS, Virtual SMP, VC Agent, Update Manager and Cons. Backup.
d. Standard level support only covers - ESX Server, VMFS, Virtual SMP, VC Agent, Update Manager and Cons. Backup, HA
e. Enterprise level support only covers - ESX Server, VMFS, Virtual SMP, VC Agent, Update Manager and Cons. Backup, HA, Vmotion, DRS, DPM
f. Support for VCMS is not included within these part numbers.
g. Designed primarily for the pilot phase of a VMware implementation
h. Support for full production environments is best provided by part numbers 12X6780-> 12X6787 or 46D3512-> 46D3519
Product Groups explained
Foundation / Essentials covers the products covered under the V3i release (Foundation) and vSphere4 (Essentials or Essentials Plus)
versions of VMware.
Standard covers the products included within the v3i or vSphere4 Standard versions of VMware.
Advanced level support cover products within vSphere4 Advanced Group as defined by VMware
Enterprise / Enterprise Plus covers the products included within the v3i (Enterprise) or vSphere4 (Enterprise and Enterprise Plus)
versions of VMware.
Supported products -> http://www-03.ibm.com/services/sl/products/java3.html
For the Gold and Platinum options select VMware - Foundation / Standard or Enterprise to see what is supported
13-11-2009
76
IBM Remote Technical Support for Windows Small & Essential Business Server
Remote Technical SoftWare Support offering for Windows Small & Essential Business Server valid for 1or 3 year from registration date
IBM will provide you remote software support on all the products specified within the SBS/EBS Premium product group, which can be
found at the following web link; http://www-03.ibm.com/services/sl/products/java2.html
For details on this offering - refer to announcement letter ( PLET ) ZS09-0026 on www.ibm.com/common/ssi
13-11-2009
DESCRIPTION
Pac description
Pac
ePac
DKR
Euro €
NKR
SKR
RTS Windows SBS & EBS
RTS Windows SBS & EBS
RTS Windows SBS & EBS
RTS Windows SBS & EBS
1 Year SBS/EBS - Standard
1 Year SBS/EBS - Premium
3 Year SBS/EBS - Standard
3 Year SBS/EBS - Premium
n/a
n/a
n/a
n/a
65Y4934
65Y4935
65Y4936
65Y4937
4.331
5.489
11.693
14.816
582
738
1.580
1.990
5.277
6.687
14.245
18.050
6.296
7.979
16.997
21.537
77
IBM Remote Technical Support for Midrange Disk Storage
Remote Technical SoftWare Support offering for IBM Mid Range Disk Storage devices
The ServicePac is valid for 1 or 3 year from registration date. Support is offered 24x7 by Severity 1 urgency.
For details on this offering - refer to announcement letter ( PLET ) ZS09-0046 on www.ibm.com/common/ssi
13-11-2009
Type
Model covered
Pac description
ePac
DKR
Euro €
NKR
SKR
1812, 1814, 1815
1812, 1814, 1815
1818
1818
DS4000 / 4700 / 4800
DS4000 / 4700 / 4800
DS5000
DS5000
1 Year 24x7 RTS Storage
3 Year 24x7 RTS Storage
1 Year 24x7 RTS Storage
3 Year 24x7 RTS Storage
65Y5202
65Y5203
65Y5204
65Y5205
8.315
22.451
9.594
25.905
1.120
3.020
1.290
3.480
9.869
26.646
11.388
30.746
12.427
33.552
14.339
38.714
78
IBM Remote Technical Support for Director Software
Remote support offerings for IBM Director Software product running on IBM eServer System x
For details on this offering - refer to announcement letter ( PLET ) ZS04-0118 on www.ibm.com/common/ssi
DESCRIPTION
TYPE
Pac description
Pac
ePac
DKR
Euro €
NKR
SKR
IBM eServer System x
IBM Director 1yr sup
IBM Director 1yr sup
IBM Director 1yr sup
1 to 10 Agents
11 to 20 Agents
21 to 50 Agents
PC256
PC257
PC258
29R5097
29R5098
29R5099
2.845
5.338
11.395
383
719
1.540
3.219
6.039
12.888
3.466
6.502
13.877
This Service provides a remote telephone based software support action for customers who have either purchased IBM Director
for standalone usage or purchased the increased functionality which comes from the Server Plus Pacs sold by System x.
The service provides remote assistance with questions pertaining to the installation / setup and configuration of the IBM Director and
Server Plus Pac products. With unlimited calls your clients can call as often as needed and received quick and efficient responses.
Highlights of the offering include:
Software Support focused on the IBM Director product
Access to technical experts
Unlimited calls and unlimited callers
Single point of Contact
Attractively priced, predicatable support costs - one time fee for one year of support
Packaged on a "number of Director Agents" basis
Supported Products:
System x System Software - BIOS / Drivers / Firmware
IBM Director / Systems Director (and future releases) including: Server / Agent / console
Plus: Active PCI Manager / Capacity Manager / Rack Manager / Software Rejuvenation / System Availability / Software Distribution /
Remote Deployment Manager
Hours of Coverage (local Country) - 0900 to 1700
13-11-2009
79
RSS ServicePac / Warranty Service Upgrade 24x7xSBD 3Years
These 3 Years ServicePac provide 24 hour by 7 days a week cover including Holidays, with Same Business Day response ( SBD ).
Cover includes, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer.
For general information, see PLET ZS04-0162 / ZS05-0120
Type
Model Covered
Description
Pac
ePac
DKR
Euro (€)
NKR
SKR
4610
4610
4610
4610
4610
4610
4610
4610
4610
4613
4613
4613
4613
4800
4800
4800
4800
4800
4800
4800
4800
4800
4800
4800
4810
4810
4820
4820
4820
4820
4838
4838
1NR
TF6 TM6 TN5
TG3 TI3 TN3
TG4
TI4
2NR
TG9 TI9 1NR
TG5 TI5 2CR
TF7 TM7
E08
E18
108
118
C42 E42 E82
722
742
C43
782
723
743
783
E83
E23
E43
33H E3H
340, E40
2GB 2WB
2GD 2WD
1GD 1WD
5WB 5GB
330, 33E
530 53E 540 54E
IBM SureMark Single Station Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SurePOS 100
SurePOS 100
SuePOS 100
SuePOS 100
SurePOS 700 Terminal
SurePOS 700 Terminal
SurePOS 700 Terminal
IBM SurePOS 740 - Controller
SurePOS 700 Terminal
IBM SurePOS 720 - Entry
IBM SurePOS 740 - Value
IBM SurePOS 780 - Performance
IBM SurePOS 780 - Performance WEPOS
IBM SurePOS 720 - Entry WEPOS
IBM SurePOS 740 - Value WEPOS
SurePOS 300 Terminal
SurePOS 300 Terminal
SurePoint Display
SurePoint Display
SurePoint Display
SurePoint Display IR Touch
Anyplace Kiosk
Anyplace Kiosk
R363
R301
R302
R303
R304
R350
R363
R364
R365
R338
R355
R366
R367
R347
R348
R349
R349
R350
R401
R402
R403
R403
R405
R406
R351
R405
R328
R353
R360
R400
R349
R368
44T6004
44T5968
44T5969
44T5970
44T5971
44T5992
44T6004
44T6005
44T6006
44T5986
44T5996
51J8581
51J8582
44T5989
44T5990
44T5991
44T5991
44T5992
51J8751
51J8752
51J8753
51J8753
51J8754
51J8755
44T5993
51J8754
44T5980
44T5994
44T6001
51J8750
44T5991
51J8583
1.193
1.575
2.702
2.884
3.066
2.339
1.193
2.678
587
4.763
5.211
2.756
3.015
2.211
1.648
1.662
1.662
2.339
905
1.115
1.519
1.519
1.270
1.380
2.551
1.270
2.848
933
757
1.948
1.662
1.717
161
212
363
387
412
314
161
360
79
640
700
370
405
297
222
223
223
314
122
150
204
204
171
186
343
171
383
126
102
263
223
231
1.301
1.717
2.946
3.144
3.342
2.549
1.301
2.919
641
5.191
5.680
2.964
3.243
2.411
1.797
1.788
1.788
2.549
974
1.200
1.634
1.634
1.366
1.485
2.781
1.366
3.104
1.017
826
2.101
1.788
1.848
1.496
1.974
3.386
3.613
3.841
2.930
1.496
3.355
737
5.966
6.528
3.436
3.760
2.771
2.065
2.073
2.073
2.930
1.130
1.391
1.894
1.894
1.584
1.722
3.196
1.584
3.568
1.169
949
2.432
2.073
2.142
13-11-2009
80
RSS ServicePac / Warranty Service Upgrade 24x7xSBD 3Years
These 3 Years ServicePac provide 24 hour by 7 days a week cover including Holidays, with Same Business Day response ( SBD ).
Cover includes, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer.
For general information, see PLET ZS04-0162 / ZS05-0120
Type
Model Covered
Description
Pac
ePac
DKR
Euro (€)
NKR
SKR
4838
4838
4840
4840
4840
4846
4846
4851
4851
4852
4852
4910
4910
4910
4951
730 73E 740 74E
930 93E 940 94E
543 544 563 564 E44 E64
P44
P64
545 564 E45 E65
P45 P65
514 E14
P14
566, E66
P66
33D T3S
33S
E4T
514
Anyplace Kiosk
Anyplace Kiosk
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500 Express
SurePOS 500 Express
SurePOS 500 Terminal
SurePOS 500 Terminal
SurePOS 300 Express
SurePOS 300 Express
SurePOS 300 Express
SurePOS 500 Express
R369
R370
R336
R338
R339
R361
R362
R354
R355
R349
R304
R331
R357
R414
R356
51J8584
51J8585
44T5985
44T5986
44T5987
44T6002
44T6003
44T5995
44T5996
44T5991
44T5971
44T5983
44T5998
65Y5317
44T5997
1.878
1.983
3.720
4.763
5.538
1.902
2.520
4.641
5.211
1.662
3.066
4.429
3.308
4.178
4.435
252
266
500
640
744
256
339
623
700
223
412
595
444
561
596
2.020
2.133
4.055
5.191
6.036
2.074
2.748
5.059
5.680
1.788
3.342
4.828
3.606
5.025
4.834
2.342
2.472
4.661
5.966
6.938
2.384
3.158
5.815
6.528
2.073
3.841
5.549
4.145
6.214
5.557
13-11-2009
81
Point-of-Sale POS / RSS PostWarranty ServicePac
These 3 Years ServicePac provide 18 hour by 6 days PostWarranty Service a week - Mon => Sat, with a Next Business Day response ( NBD ).
Cover include, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer.
For general information, see PLET ZS05-0120.
Type
Model Covered
Description
Pac
P/N
DKR
Euro (€)
NKR
SKR
4610
4610
4610
4610
4610
4610
4610
4610
4613
4613
4613
4614
4614
4614
4614
4614
4614
4694
4694
1NR
TF6 TM6 TN5
TG5
TN3 TG3 TI3
TI4
TG4
TI9 TG9 1NR
TF7
108
118
E18
F03 A04 FC3 P81 V80
F01 V81
A05
V04 S04
V05 S05
A03 P80
106 146
205 207 247
245 SBT 307 347 V07 V47 LNT
2L6 2S6 P07 P47
206 246
722
742
C43
732 733 20E 24E 752 753
7V2 7V3 7P2 7P3
102 142 781 W81
C41 W41
7C1
721 741
C42 E42 E82
IBM SureMark Single Station Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SureMark Thermal Printer
SuePOS 100
SuePOS 100
SuePOS 100
SureOne POS Terminal
SureOne POS Terminal
SureOne POS Terminal
SureOne POS Terminal
SureOne POS Terminal
SureOne POS Terminal
SurePOS Terminal
SurePOS Terminal
SurePOS Terminal
SurePOS Terminal
SurePOS Terminal
SurePOS 700 Terminal
SurePOS 700 Terminal
IBM SurePOS 740 - Controller
SurePOS 700 Terminal
SurePOS 700 Terminal
SurePOS 700 Terminal
SurePOS 700 Terminal
R093
R001
R002
R002
R020
R040
R093
R095
R011
R020
R045
R006
R007
R008
R008
R010
R019
R011
R012
29R5293
29R5231
29R5232
29R5232
29R5250
29R5270
29R5293
29R5295
29R5241
29R5250
29R5275
29R5236
29R5237
29R5238
29R5238
29R5240
29R5249
29R5241
29R5242
R013
R014
R031
R001
R001
R001
R018
R019
R026
R039
29R5243
29R5244
29R5261
29R5231
29R5231
29R5231
29R5248
29R5249
29R5256
29R5269
SurePOS 700 Terminal
SurePOS 700 Terminal
SurePOS 700 Terminal
R039
R040
R047
29R5269
29R5270
29R5277
1.420
1.870
3.207
3.207
3.567
3.374
1.420
700
3.278
3.567
5.933
7.237
7.829
8.999
8.999
11.962
6.145
3.278
4.242
4.910
5.643
5.135
1.870
1.870
1.870
5.367
6.145
4.512
3.773
3.773
3.374
2.622
193
252
433
433
482
457
193
96
444
482
802
978
1.070
1.220
1.220
1.620
831
444
573
664
763
695
252
252
252
726
831
609
511
511
457
355
1.655
2.180
3.742
3.742
4.159
3.935
1.655
820
3.819
4.159
6.919
8.434
9.122
10.490
10.490
13.938
7.166
3.819
4.948
5.721
6.579
5.991
2.180
2.180
2.180
6.262
7.166
5.257
4.399
4.399
3.935
3.054
1.903
2.505
4.302
4.302
4.780
4.522
1.903
947
4.388
4.780
7.953
9.693
10.486
12.054
12.054
16.021
8.240
4.388
5.678
6.577
7.562
6.883
2.505
2.505
2.505
7.189
8.240
6.042
5.057
5.057
4.522
3.518
4694
4694
4694
4800
4800
4800
4800
4800
4800
4800
4800
4800
4800
13-11-2009
82
Point-of-Sale POS / RSS PostWarranty ServicePac
These 3 Years ServicePac provide 18 hour by 6 days PostWarranty Service a week - Mon => Sat, with a Next Business Day response ( NBD ).
Cover include, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer.
For general information, see PLET ZS05-0120.
Type
Model Covered
Description
Pac
P/N
DKR
Euro (€)
NKR
SKR
4800
4800
4800
4800
782
723
E23
743
783
E83
E43
33K 33T
31T
31C 32C
32T
31K 32K
31H 32H W2H
33H E3H
340, E40
10D 1FR
48T
46T 4FT
42D 4FD 46D 48D
42T
4GT 4WT 5GN 5WN
2GB 2WB
2GD 2WD
1GD 1WD
5WB 5GB
153 15W
120 150 152
1Z2 1Z5 1ZV W7Z
1Z2 1Z5 1ZV E32 E35
1Z7 EZ7 W2Z W5Z
330 530 540 33E 53E 54E
730 73E 740 74E
SurePOS 700 Terminal
IBM SurePOS 720 - Entry
IBM SurePOS 720 - Entry WEPOS
IBM SurePOS 740 - Value
R050
R053
R093
R388
29R5280
29R5283
29R5293
29R5298
IBM SurePOS 780 - Performance
IBM SurePOS 780 - Performance WEPOS
R389
R389
29R5299
29R5299
IBM SurePOS 740 - Value WEPOS
SurePOS 300 Terminal
SurePOS 300 Terminal
SurePOS 300 Terminal
SurePOS 300 Terminal
SurePOS 300 Terminal
SurePOS 300 Terminal
SurePOS 300 Terminal
SurePOS 300 Terminal
R392
R007
R010
R020
29R5301
29R5237
29R5240
29R5250
29R5252
29R5253
29R5269
29R5281
2.770
1.099
1.420
1.253
1.696
1.696
1.542
7.829
11.962
3.567
6.672
9.166
3.773
3.021
1.696
1.870
5.643
5.367
4.512
5.245
3.773
3.374
1.099
1.099
2.224
6.672
8.330
4.242
4.242
3.940
2.050
2.224
376
151
193
170
231
231
209
1.070
1.620
482
901
1.250
511
408
231
252
763
726
609
708
511
457
151
151
301
901
1.130
573
573
532
278
301
3.232
1.284
1.655
1.461
1.979
1.979
1.802
9.122
13.938
4.159
7.777
10.683
4.399
3.518
1.979
2.180
6.579
6.262
5.257
6.115
4.399
3.935
1.284
1.284
2.590
7.777
9.709
4.948
4.948
4.600
2.389
2.590
3.709
1.482
1.903
1.673
2.275
2.275
2.075
10.486
16.021
4.780
8.938
12.284
5.057
4.044
2.275
2.505
7.562
7.189
6.042
7.026
5.057
4.522
1.482
1.482
2.983
8.938
11.156
5.678
5.678
5.287
2.744
2.983
4800
4800
4800
4810
4810
4810
4810
4810
4810
4810
4810
4820
4820
4820
4820
4820
4820
4820
4820
4820
4820
4835
4835
4836
4838
4838
4838
4838
13-11-2009
SurePoint Display
SurePoint Display
SurePoint Display
SurePoint Display
SurePoint Display
SurePoint Display
SurePoint Display
SurePoint Display
SurePoint Display
SurePoint Display IR Touch
IBM Kiosk
IBM Kiosk
IBM Kiosk
IBM Kiosk
IBM Kiosk
Anyplace Kiosk
Anyplace Kiosk
R022
R023
R039
R051
R389
R001
R014
R018
R026
R027
R039
R040
R053
R053
R379
R022
R030
R012
R012
R059
R378
R379
29R5299
29R5231
29R5244
29R5248
29R5256
29R5257
29R5269
29R5270
29R5283
29R5283
51J8594
29R5252
29R5260
29R5242
29R5242
29R5289
51J8593
51J8594
83
Point-of-Sale POS / RSS PostWarranty ServicePac
These 3 Years ServicePac provide 18 hour by 6 days PostWarranty Service a week - Mon => Sat, with a Next Business Day response ( NBD ).
Cover include, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer.
For general information, see PLET ZS05-0120.
Type
Model Covered
Description
Pac
P/N
DKR
Euro (€)
NKR
SKR
4838
4840
4840
4840
4840
4840
4840
4840
4840
4846
4846
930 93E 940 94E
541 P62 561
P32 62P 65P P52 551 64P P42
562 573 P43 P44 W73
55P 54P 56P
543 544 563 564 E43 E44 E63 E64 W43 W63
52P 53P
532 542 552 622 642 652
531 521 P63 P64
P45 P65
545 565 E45 E65
P14
514 E14
566, E66
P66
T3D
33D T3S
32E
33S
E4T
532
514
Anyplace Kiosk
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500
SurePOS 500 Express
SurePOS 500 Express
SurePOS 500 Terminal
SurePOS 500 Terminal
SurePOS 300 Express
SurePOS 300 Express
SurePOS 300 Express
SurePOS 300 Express
SurePOS 300 Express
SurePOS 500 Express
SurePOS 500 Express
R380
R006
R006
R014
R023
R026
R030
R031
R033
R051
R379
51J8595
29R5236
29R5236
29R5244
29R5253
29R5256
29R5260
29R5261
29R5263
29R5281
51J8594
R019
R054
R379
R039
R019
R027
R045
R059
R013
R018
R027
29R5249
29R5284
51J8594
29R5269
29R5249
29R5257
29R5275
29R5289
29R5243
29R5248
29R5257
2.346
7.237
7.237
5.643
9.166
4.512
8.330
5.135
6.562
3.021
2.224
6.145
5.508
2.224
3.773
6.145
5.245
5.933
3.940
4.910
5.367
5.245
318
978
978
763
1.250
609
1.130
695
888
408
301
831
745
301
511
831
708
802
532
664
726
708
2.737
8.434
8.434
6.579
10.683
5.257
9.709
5.991
7.653
3.518
2.590
7.166
6.424
2.590
4.399
7.166
6.115
6.919
4.600
5.721
6.262
6.115
3.145
9.693
9.693
7.562
12.284
6.042
11.156
6.883
8.795
4.044
2.983
8.240
7.380
2.983
5.057
8.240
7.026
7.953
5.287
6.577
7.189
7.026
4851
4851
4852
4852
4910
4910
4910
4910
4910
4940
4951
13-11-2009
84
ServicePac for POS MVS Products
These 3 Years ServicePacs provide 9 hour by 5 days a week - Mon => Fri cover, with a Next Business Day response ( NBD ).
The normal 1 Year Base Warranty are included in the total of 3 Years coverage, and therefore these offering only apply for new MVS products.
For general information, see PLET ZS05-0120.
Type
ARA2
J065
J066
AK45
E506
AK85
BR09
P802
P732
P930
BS15
W172
BH30
13-11-2009
Vendor
Model Covered / Description
Pac
ePac
DKR
Euro (€)
NKR
SKR
ADS Anker
ADS Anker
ADS Anker
CashBase
Epson
Symbol
Symbol
PSC
PSC
PSC
Symbol
Welch-Allyn
Symbol
Cashdrawer mdl 000 / Case Baseplate
Cashdrawer mdl 000 / Case Baseplate
Cashdrawer mdl 000 / Cash Drawer
Cashdrawer mdl 059 / Cash Drawer
Printer mdl 000 / TM-T88iii
Scanner, Desk mdl 000 / LS-2100
Scanner, Desk mdl 000 / LS-4008
Scanner, Desk mdl 000 / Magellan 2200VS
Scanner, Desk mdl 000, 001, 002 / Magellan 820x
Scanner, Desk mdl 000 / Magellan 8500, 8560
Scanner, Handheld mdl 000 / LS-9208
Scanner, Handheld mdl 000 / 3870LX
Scanner, Handheld mdl 000 / P302fzy
R365
R366
R367
R368
R369
R370
R371
R372
R373
R374
R375
R375
R376
42V1265
42V1266
42V1267
42V1268
42V1269
42V1270
42V1271
42V1272
42V1273
42V1274
42V1275
42V1275
42V1276
390
618
773
464
928
585
1.082
3.248
2.939
1.237
854
854
2.629
53
83
104
63
125
79
146
436
394
166
115
115
353
426
676
844
507
1.013
639
1.182
3.544
3.207
1.351
932
932
2.869
489
775
968
581
1.162
733
1.356
4.066
3.679
1.549
1.069
1.069
3.292
85
IBM Education / e-Learning ServicePac
The new IBM Education Pacs is a discount-purchase program that gives your employees access to the top-notch classroom training, technical
conferences and e-Learning offerings at a very competitive price. Enables convenient discounted funding management for IT Learning with
1 Year of training - including 5 to 10% discount, varied on 3 entry price levels. Applies to a variety of education offerings in multiple formats.
Depending on Country it can include: Classroom, Conferences, Itso, e-Learning. Details can be found in PLET: ZS05-0131
The e-Learning Web Lecture Courses let you learn three of the hottest subjects in the IBM System x environment. Details in PLET: ZS05-0130
13-11-2009
Type
Description
Pac
ePac
DKR
Euro (€)
NKR
SKR
Education Pack
Education Pack
Education Pack
e-Learning Course
e-Learning Course
e-Learning Course
Small
Medium
Large
for BladeCenter
for IBM Director
for VMware
DE01
DE02
DE03
DE04
DE05
DE06
41C5722
41C5723
41C5724
41C5725
41C5726
41C5727
19.000
36.800
72.000
1.548
1.826
1.393
2.375
4.600
9.000
209
246
188
19.000
36.800
72.000
1.706
2.013
1.535
19.000
36.800
72.000
1.895
2.235
1.705
86