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Download HP LaserJet Enterprise M5039xs Multifunction Printer
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HP LaserJet M5039xs MFP User Guide HP LaserJet M5039XS MFP User Guide Copyright and License Trademark Credits © 2010 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Linux is a U.S. registered trademark of Linus Torvalds. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CE966-90901 Edition 1, 03/2010 Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group. ENERGY STAR® and the ENERGY STAR logo® are U.S. registered marks of the United States Environmental Protection Agency. Table of contents 1 Basics .............................................................................................................................................................. 1 Product features ................................................................................................................................... 2 Features comparison ............................................................................................................................ 3 Walkaround .......................................................................................................................................... 5 Device parts ......................................................................................................................... 5 Interface ports ...................................................................................................................... 7 Device software .................................................................................................................................... 8 Supported operating systems .............................................................................................. 8 Supported printer drivers ..................................................................................................... 8 Select the correct printer driver ............................................................................................ 9 Universal printer drivers ...................................................................................... 9 Driver Autoconfiguration ...................................................................................... 9 Update Now ...................................................................................................... 10 HP Driver Configuration .................................................................................... 10 Priority for print settings ..................................................................................................... 10 Open the printer drivers ..................................................................................................... 11 Software for Macintosh computers .................................................................................... 12 Remove software from Macintosh operating systems ...................................... 12 Utilities ............................................................................................................................... 13 HP Web Jetadmin ............................................................................................. 13 Embedded Web server ..................................................................................... 13 Other components and utilities .......................................................................... 14 2 Control panel ................................................................................................................................................. 15 Use the control panel ......................................................................................................................... 16 Control-panel layout ........................................................................................................... 16 Home screen ..................................................................................................................... 17 Buttons on the touchscreen ............................................................................................... 18 Control-panel help system ................................................................................................. 18 Use the Administration menu ............................................................................................................. 19 Navigate the Administration menu ..................................................................................... 19 Information menu ............................................................................................................... 20 Default Job Options menu ................................................................................................. 21 Default Options for Originals ............................................................................. 21 ENWW iii Default Copy Options ........................................................................................ 22 Default Fax Options .......................................................................................... 23 Default E-mail Options ...................................................................................... 24 Default Send to Folder Options ......................................................................... 25 Default Print Options ......................................................................................... 26 Time/Scheduling menu ...................................................................................................... 27 Management menu ............................................................................................................ 29 Initial Setup menu .............................................................................................................. 30 Networking and I/O ........................................................................................... 30 Fax Setup .......................................................................................................... 38 E-mail Setup ...................................................................................................... 41 Send Setup menu ............................................................................................. 41 Device Behavior menu ....................................................................................................... 42 Print Quality menu ............................................................................................................. 46 Troubleshooting menu ....................................................................................................... 48 Resets menu ...................................................................................................................... 52 Service menu ..................................................................................................................... 52 3 I/O Configuration ........................................................................................................................................... 53 USB configuration .............................................................................................................................. 54 Network configuration ......................................................................................................................... 55 Configure TCP/IPv4 parameters ........................................................................................ 55 Set an IP address .............................................................................................. 55 Set the subnet mask ......................................................................................... 56 Set the default gateway ..................................................................................... 56 Configure TCP/IPv6 parameters ........................................................................................ 57 Disable network protocols (optional) .................................................................................. 57 Disable IPX/SPX ............................................................................................... 57 Disable AppleTalk ............................................................................................. 58 Disable DLC/LLC .............................................................................................. 58 HP Jetdirect EIO print servers ........................................................................................... 58 4 Media and trays ............................................................................................................................................. 59 General guidelines for media ............................................................................................................. 60 Paper to avoid .................................................................................................................... 60 Paper that can damage the device .................................................................................... 60 General media specifications ............................................................................................. 61 Considerations for special media ....................................................................................................... 62 Select the correct fuser mode ............................................................................................ 65 Select print media ............................................................................................................................... 66 Automatic size-sensing ...................................................................................................... 66 Supported media weights and sizes .................................................................................. 67 Printing and paper-storage environment ............................................................................................ 70 iv ENWW Load media into the input trays .......................................................................................................... 71 Load tray 1 (multipurpose tray) .......................................................................................... 71 Customize tray 1 operation ................................................................................................ 73 Load trays 2 and 3 (and optional trays 4, 5, and 6) .......................................................... 74 Load special media ............................................................................................................ 76 Load documents for faxing, copying, and scanning ........................................................................... 77 Load a document onto the scanner glass .......................................................................... 77 Load the automatic document feeder (ADF) ...................................................................... 79 Print on rotated media ....................................................................................................................... 81 Print full-bleed images ....................................................................................................................... 82 Print on custom-size media ............................................................................................................... 83 Guidelines for printing on custom-size paper .................................................................... 83 Set custom paper sizes ..................................................................................................... 83 Load custom-size media into tray 1 ................................................................................... 84 Load custom-size media into trays 2 and 3 (and optional trays 4, 5, and 6) ..................... 84 Control print jobs ................................................................................................................................ 86 5 Device features ............................................................................................................................................. 87 Use the stapler ................................................................................................................................... 88 Load staples ...................................................................................................................... 89 Staple media ...................................................................................................................... 91 Use job storage features .................................................................................................................... 93 Gain access to the job storage features ............................................................................ 93 Use the proof and hold feature .......................................................................................... 94 Create a proof and hold job ............................................................................... 94 Print the remaining copies of a proof and hold job ............................................ 94 Delete a proof and hold job ............................................................................... 94 Use the private job feature ................................................................................................. 95 Create a private job ........................................................................................... 95 Print a private job .............................................................................................. 95 Delete a private job ........................................................................................... 95 Use the QuickCopy feature ................................................................................................ 96 Create a QuickCopy job .................................................................................... 96 Print additional copies of a QuickCopy job ........................................................ 96 Delete a QuickCopy job .................................................................................... 96 Use the stored job feature ................................................................................................. 97 Create a stored copy job ................................................................................... 97 Create a stored print job .................................................................................... 97 Print a stored job ............................................................................................... 98 Delete a stored job ............................................................................................ 98 6 Printing tasks ................................................................................................................................................ 99 Use features in the Windows printer driver ...................................................................................... 100 ENWW v Create and use quick sets ............................................................................................... 100 Use watermarks ............................................................................................................... 101 Resize documents ........................................................................................................... 101 Set a custom paper size from the printer driver ............................................................... 102 Use different paper and printing covers ........................................................................... 102 Print a blank first page ..................................................................................................... 102 Print multiple pages on one sheet of paper ..................................................................... 103 Print on both sides of the paper ....................................................................................... 104 Use automatic duplex printing ......................................................................... 104 Print on both sides manually ........................................................................... 105 Layout options for printing on both sides ........................................................ 105 Use the Services tab ........................................................................................................ 106 Use features in the Macintosh printer driver ..................................................................................... 107 Create and use presets ................................................................................................... 107 Print a cover page ............................................................................................................ 108 Print multiple pages on one sheet of paper ..................................................................... 108 Print on both sides of the paper ....................................................................................... 109 Cancel a print job ............................................................................................................................. 110 Stop the current print job from the control panel .............................................................. 110 Stop the current print job from the software program ...................................................... 110 7 Copy ............................................................................................................................................................. 111 Use the Copy screen ........................................................................................................................ 112 Set the default copy options ............................................................................................................. 113 Basic copy instructions ..................................................................................................................... 114 Copy from the scanner glass ........................................................................................... 114 Copy from the document feeder ...................................................................................... 114 Adjust the copy settings ................................................................................................................... 115 Change the copy-collation setting .................................................................................................... 116 Copy two-sided documents .............................................................................................................. 117 Copying two-sided documents manually ......................................................................... 117 Copy two-sided documents automatically (duplex models only) ..................................... 117 Copy mixed-size originals ................................................................................................................ 119 Copy photos and books .................................................................................................................... 120 Combine copy jobs by using Job Build ............................................................................................. 121 Cancel a copy job ............................................................................................................................. 122 8 Scan and send e-mail ................................................................................................................................. 123 Configure e-mail settings .................................................................................................................. 124 Supported protocols ......................................................................................................... 124 Configure e-mail server settings ...................................................................................... 124 Find gateways .................................................................................................................. 125 Find the SMTP gateway from the device control panel ................................... 125 vi ENWW Find the SMTP gateway from an e-mail program ........................................... 125 Use the Send E-mail screen ............................................................................................................. 126 Perform basic e-mail functions ......................................................................................................... 127 Load documents .............................................................................................................. 127 Send documents .............................................................................................................. 128 Send a document ............................................................................................ 128 Use the auto-complete function ...................................................................... 128 Use the address book ...................................................................................................................... 129 Create a recipient list ....................................................................................................... 129 Use the local address book ............................................................................................. 130 Add e-mail addresses to the local address book ............................................ 130 Delete e-mail addresses from the local address book .................................... 130 Change e-mail settings for the current job ....................................................................................... 131 Scan to a folder ................................................................................................................................ 132 Scan to a workflow destination ......................................................................................................... 132 9 Fax ................................................................................................................................................................ 133 Analog fax ........................................................................................................................................ 134 Install the fax accessory .................................................................................................. 134 Connect the fax accessory to a phone line ...................................................................... 138 Configure and use the fax features .................................................................................. 138 Digital fax .......................................................................................................................................... 139 10 Manage and maintain the device ............................................................................................................. 141 Use information pages ..................................................................................................................... 142 Configure e-mail alerts ..................................................................................................................... 144 Use the embedded Web server ........................................................................................................ 145 Open the embedded Web server by using a network connection ................................... 145 Embedded Web server sections ...................................................................................... 146 Use HP Web Jetadmin software ...................................................................................................... 147 Use the HP Printer Utility for Macintosh ........................................................................................... 148 Open the HP Printer Utility ............................................................................................... 148 HP Printer Utility features ................................................................................................ 149 Manage supplies .............................................................................................................................. 150 Supplies life ..................................................................................................................... 150 Approximate print-cartridge replacement intervals .......................................................... 150 Manage the print cartridge ............................................................................................... 150 Print-cartridge storage ..................................................................................... 150 Use genuine HP print cartridges ..................................................................... 150 HP policy on non-HP print cartridges .............................................................. 150 Print-cartridge authentication .......................................................................... 151 HP fraud hotline and Web site ........................................................................ 151 Replace supplies and parts .............................................................................................................. 152 ENWW vii Supply replacement guidelines ........................................................................................ 152 Change the print cartridge ............................................................................................... 152 Perform preventive maintenance ..................................................................................... 155 Preventive maintenance for the print engine .................................................. 155 The ADF maintenance kit ................................................................................ 155 Clean the device ............................................................................................................................... 156 Clean the exterior ............................................................................................................ 156 Clean the scanner glass .................................................................................................. 156 Clean the scanner lid backing .......................................................................................... 157 Clean the ADF ................................................................................................................. 157 Clean the paper path ....................................................................................................... 158 Calibrate the scanner ....................................................................................................................... 159 11 Problem solving ........................................................................................................................................ 161 Problem-solving checklist ................................................................................................................. 162 Factors that affect performance ....................................................................................... 162 Problem-solving flowchart ................................................................................................................ 163 Solve general printing problems ....................................................................................................... 168 Control-panel message types ........................................................................................................... 171 Control-panel messages .................................................................................................................. 172 Common causes of jams .................................................................................................................. 180 Jam locations ................................................................................................................................... 181 Jam recovery .................................................................................................................................... 182 Clear jams ........................................................................................................................................ 183 Clear jams from the automatic document feeder (ADF) .................................................. 183 Clear jams from the stapler/stacker ................................................................................. 186 Clear jams from the output path ...................................................................................... 188 Clear jams from the optional duplexer ............................................................................. 189 Clear jams from the print-cartridge area .......................................................................... 191 Clear jams from the input-tray areas ............................................................................... 193 Clear jams from the tray 1 input area .............................................................. 193 Clear jams from the input areas of trays 2 and 3 ............................................ 193 Clear jams from the input areas of optional trays ............................................ 195 Solve repeated jams ........................................................................................................ 197 Clear staple jams .............................................................................................................................. 198 Solve print-quality problems ............................................................................................................. 201 Print-quality problems associated with media .................................................................. 201 Print-quality problems associated with the environment .................................................. 201 Print-quality problems associated with jams .................................................................... 201 Image defect examples .................................................................................................... 201 Light print (partial page) .................................................................................................. 203 Light print (entire page) ................................................................................................... 204 Specks ............................................................................................................................ 205 viii ENWW Dropouts ......................................................................................................................... 205 Lines ............................................................................................................................... 206 Gray background ............................................................................................................ 206 Toner smear ................................................................................................................... 207 Loose toner ..................................................................................................................... 207 Repeating defects ........................................................................................................... 208 Repeating image .............................................................................................................. 208 Misformed characters ..................................................................................................... 209 Page skew ....................................................................................................................... 209 Curl or wave .................................................................................................................... 210 Wrinkles or creases ........................................................................................................ 210 Vertical white lines .......................................................................................................... 211 Tire tracks ....................................................................................................................... 211 White spots on black ....................................................................................................... 211 Scattered lines ................................................................................................................ 212 Blurred print .................................................................................................................... 212 Random image repetition ................................................................................................ 213 Solve network printing problems ...................................................................................................... 214 Solve fax problems ........................................................................................................................... 215 Solve sending problems .................................................................................................. 215 Solve receiving problems ................................................................................................. 216 Solve copy problems ........................................................................................................................ 217 Prevent copy problems .................................................................................................... 217 Image problems ............................................................................................................... 217 Media-handling problems ................................................................................................ 218 Performance problems .................................................................................................... 220 Solve e-mail problems ...................................................................................................................... 221 Validate the SMTP gateway address ............................................................................... 221 Validate the LDAP gateway address ............................................................................... 221 Solve common Windows problems ................................................................................................. 222 Solve common Macintosh problems ................................................................................................ 223 Solve Linux problems ....................................................................................................................... 226 Solve PostScript problems ............................................................................................................... 227 General problems ............................................................................................................ 227 Appendix A Supplies and accessories ........................................................................................................ 229 Order parts, accessories, and supplies ............................................................................................ 230 Part numbers .................................................................................................................................... 231 Accessories ..................................................................................................................... 231 Supplies and maintenance kits ........................................................................................ 231 Memory ............................................................................................................................ 231 Cables and interfaces ...................................................................................................... 231 Print media ....................................................................................................................... 232 ENWW ix Appendix B Specifications ............................................................................................................................ 235 Physical specifications ..................................................................................................................... 236 Electrical specifications .................................................................................................................... 237 Acoustic emissions ........................................................................................................................... 238 Operating environment ..................................................................................................................... 238 Appendix C Regulatory information ............................................................................................................ 239 FCC regulations ............................................................................................................................... 240 Environmental product stewardship program ................................................................................... 241 Protecting the environment .............................................................................................. 241 Ozone production ............................................................................................................ 241 Power consumption ......................................................................................................... 241 Toner consumption .......................................................................................................... 241 Paper use ........................................................................................................................ 241 Plastics ............................................................................................................................ 241 HP LaserJet print supplies ............................................................................................... 242 HP print supplies returns and recycling program information .......................................... 242 Paper ............................................................................................................................... 242 Material restrictions .......................................................................................................... 243 Disposal of waste equipment by users in private households in the European Union .... 243 Material Safety Data Sheet (MSDS) ................................................................................ 244 For more information ....................................................................................................... 244 Telecom statement ........................................................................................................................... 245 Declaration of conformity .................................................................................................................. 246 Safety statements ............................................................................................................................. 247 Laser safety ..................................................................................................................... 247 Canadian DOC regulations .............................................................................................. 247 VCCI statement (Japan) .................................................................................................. 247 Power cord statement (Japan) ......................................................................................... 247 EMC statement (Korea) ................................................................................................... 247 EMI statement (Taiwan) ................................................................................................... 247 Laser statement for Finland ............................................................................................. 248 Appendix D Working with memory and print server cards ........................................................................ 249 Overview .......................................................................................................................................... 250 Installing printer memory .................................................................................................................. 251 To install printer memory ................................................................................................. 251 Check DIMM installation ................................................................................................................... 254 Save resources (permanent resources) .......................................................................................... 255 Enable memory for Windows ........................................................................................................... 255 Using HP Jetdirect print server cards ............................................................................................... 256 Install an HP Jetdirect print server card ........................................................................... 256 Remove an HP Jetdirect print server card ....................................................................... 257 x ENWW Glossary ........................................................................................................................................................... 259 Index ................................................................................................................................................................. 263 ENWW xi xii ENWW 1 ENWW Basics ● Product features ● Features comparison ● Walkaround ● Device software 1 Product features HP LaserJet M5039XS 2 ● Prints up to 35 ppm. ● 256 MB of RAM, upgradable up to 512 MB ● 100-sheet multipurpose tray (tray 1) and two 250-sheet input trays (trays 2 and 3) ● 250-sheet output bin ● Hi-Speed USB 2.0 port and EIO slot ● HP Jetdirect full-featured embedded print server to connect to 10Base-T/100Base-TX networks ● Enhanced digital sending ● Flatbed scanner and 50-page ADF ● Automatic 2–sided (duplex) printing, receiving faxes, and copying. ● V.34 fax modem and 4-MB flash fax-storage memory. ● Three 500-sheet input trays (trays 4, 5, and 6) ● Automatic 30-page stapler with a 500-sheet output bin Chapter 1 Basics ENWW Features comparison Feature Description Performance ● 460 MHz processor User interface ● Graphical touch-screen control panel with control-panel help ● Windows® and Macintosh printer drivers ● Embedded Web server ● HP PCL 5 ● HP PCL 6 ● PostScript® 3 emulation ● FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of business text and graphics ● ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images ● 40 gigabyte (GB) hard drive ● Fonts, forms, and other macros ● Job retention ● 80 internal fonts available for both PCL and PostScript 3 emulation ● 80 printer-matching screen fonts in TrueType format available with the software solution ● Additional fonts can be added by installing a USB font card. ● Fax capability ● Integrated stand that contains three 500-sheet input trays. ● Duplexer ● Automatic 30-page stapler with a 500-sheet output bin ● 100-pin 133 MHz dual inline memory modules (DIMMs) ● Modes for text, graphics, and mixed text and graphics formats ● A job-interrupt feature (at copy boundaries) ● Multiple pages per sheet ● Control-panel animations (for example, jam recovery) ● E-mail compatibility ● A sleep feature that saves energy ● Automatic duplex (two-sided) scanning Printer drivers Resolution Storage features Fonts Accessories Copying and sending NOTE: ENWW An automatic duplex printing accessory is required for two-sided copying. Features comparison 3 Feature Description Connectivity ● Hi-Speed USB 2.0 connection (one external host USB-A connector, one external-device USB-B connector, and two internal host USB-A connectors) ● HP Jetdirect full-featured embedded print server ● HP Web Jetadmin software ● Enhanced input/output (EIO) slot ● FIH connector ● Sleep delay setting ● ENERGY STAR® qualified ● The supplies status page contains information about toner level, page count, and estimated pages remaining. ● The device checks for and authentic HP print cartridge at cartridge installation. ● The online user guide is compatible with text screen-readers. ● The print cartridge can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand. ● Media can be loaded into input trays by using one hand. Environmental features Supplies Accessibility 4 Chapter 1 Basics ENWW Walkaround Device parts Before using the device, familiarize yourself with the parts of the device. Figure 1-1 HP LaserJet M5039XS ENWW 1 On/off switch 2 Power connection 3 Automatic duplexer 4 Jam access door (for access to printer jams) 5 Upper-left door 6 ADF top cover (for access to ADF jams) 7 ADF input tray (for fax/copy/scan documents) 8 Control panel 9 Automatic stapler 10 Output bin 11 Tray 2 12 Tray 3 13 Trays 4, 5, and 6 14 ADF output bin 15 Stapler output bin 16 Upper-right door (for access to the print cartridge) 17 Interface ports (see Interface ports on page 7) 18 Tray 1 (pull to open) Walkaround 5 6 19 Right-side access door 20 Lower-right access door Chapter 1 Basics ENWW Interface ports The device has one EIO slot and three ports for connecting to a computer or a network. ENWW 1 EIO slot 2 "Heartbeat" LED 3 Hi-Speed USB 2.0 connection 4 USB accessory connection 5 Foreign interface harness (FIH) port 6 Network connection 7 Fax connection (for connecting to an optional analog fax accessory) Walkaround 7 Device software The printing-system software is only available for download from the Web. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the features and communication with the computer. NOTE: For a list of printer drivers and updated software, go to www.hp.com/go/ ljm5039mfp_software. Supported operating systems The device supports the following operating systems: Printer driver only ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows 7 (32-bit and 64-bit) ● Mac OS X V10.3, V10.4 and later ● Linux (Web only) ● UNIX model scripts (Web only) NOTE: For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers Operating system PCL 5 PCL 6 Postscript level 3 emulation Windows Mac OS X V10.2.8, V10.3, V10.4 and later Linux1 1 For Linux, download the postscript level 3 emulation driver from www.hp.com/go/linuxprinting. The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver. 8 Chapter 1 Basics ENWW Select the correct printer driver Printer drivers allow you to gain access to the features of the device and allow the computer to communicate with the device (using a printer language). The device uses the PCL 5, PCL 6, and PostScript 3 emulation printer description language (PDL) drivers. ● Use the PCL 6 printer driver for the best overall performance. ● Use the PCL 5 printer driver for general office printing. ● Use the PS driver for printing from PostScript-based programs, for compatibility with PostScript Level 3 needs, or for PS flash font support. Operating system1 PCL 5 PCL 6 PS 3 emulation Windows XP (32-bit)2 Windows Vista (32-bit and 64-bit) Windows 7 (32-bit and 64-bit) Windows Server 2003 (32-bit) Windows Server 2003 (64-bit) Mac OS X V10.2 and later 1 Not all features are available from all drivers or operating systems. 2 For Windows XP (64-bit), download the PCL 6 driver from www.hp.com/go/ljm5039mfp_software. The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver. Universal printer drivers The HP Universal Print Driver Series for Windows includes separate HP postscript level 3 emulation and HP PCL 5 versions of a single driver that provides access to almost any HP device while providing system administrator with tools to manage devices more effectively. For more information, go to www.hp.com/go/universalprintdriver. Driver Autoconfiguration The HP LaserJet PCL 5, PCL 6, and PS level 3 emulation drivers for Windows XP feature automatic discovery and driver configuration for device accessories at the time of installation. Some accessories that the Driver Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline memory modules (DIMMs). ENWW Device software 9 Update Now If you have modified the device configuration since installation, the driver can be automatically updated with the new configuration. In the Properties dialog box (see Open the printer drivers on page 11), on the Device Settings tab, click the Update Now button to update the driver. HP Driver Configuration HP Driver Configuration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments. Using HP Driver Configuration, information technology (IT) administrators can configure the printing and default settings for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Configuration Support Guide, which is available at www.hp.com/go/dcu. Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. 10 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else. ● Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else. Chapter 1 Basics ENWW Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the device for all print jobs configuration settings Windows XP, Vista, 7, and Server 2003 1. On the File menu in the software program, click Print. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. 2. Select the driver, and then click Properties or Preferences. 2. Right-click the driver icon, and then select Printing Preferences. 2. Right-click the driver icon, and then select Properties. 3. Click the Device Settings tab. The steps can vary; this procedure is most common. Mac OS X V10.3, V10.4 and later 1. On the File menu, click Print. 1. On the File menu, click Print. 1. In the Finder, on the Go menu, click Applications. 2. Change the settings that you want on the various pop-up menus. 2. Change the settings that you want on the various pop-up menus. 2. Open Utilities, and then open Printer Setup Utility. 3. Click on the print queue. 3. On the Presets pop-up menu, click Save as and type a name for the preset. 4. On the Printers menu, click Show Info. 5. Click the Installable Options menu. These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. ENWW NOTE: Configuration settings might not be available in Classic mode. Device software 11 Software for Macintosh computers The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers. For network connections, use the embedded Web server (EWS) to configure the device. See Embedded Web server on page 13. The printing system software includes the following components: ● PostScript Printer Description (PPD) files The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer. ● HP Printer Utility Use the HP Printer Utility to set up device features that are not available in the printer driver: ◦ Name the device. ◦ Assign the device to a zone on the network. ◦ Assign an internet protocol (IP) address to the device. ◦ Download files and fonts. ◦ Configure the device for IP or AppleTalk printing. You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. For more information, see Use the HP Printer Utility for Macintosh on page 148. NOTE: The HP Printer Utility is supported for Mac OS X V10.3 or later. Remove software from Macintosh operating systems To remove the software from a Macintosh computer, drag the PPD files to the trash can. 12 Chapter 1 Basics ENWW Utilities The device is equipped with several utilities that make it easy to monitor and manage the device on a network. HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host. Embedded Web server The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer or Netscape Navigator. The embedded Web server resides on the device. It is not loaded on a network server. The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Use information pages on page 142.) For a complete explanation of the features and functionality of the embedded Web server, see Use the embedded Web server on page 145. ENWW Device software 13 Other components and utilities 14 Windows Macintosh OS ● ● PostScript Printer Description files (PPDs) — use with the Apple PostScript drivers that come with the Mac OS ● The HP Printer Utility — change device settings, view status, and set up printer-event notification from a Mac. This utility is supported for Mac OS X V10.3 and later. Software installer — automates the printing system installation Chapter 1 Basics ENWW 2 ENWW Control panel ● Use the control panel ● Use the Administration menu 15 Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights. 16 1 Attention light The Attention light indicates that the device has a condition that requires intervention. Examples include an empty paper tray or an error message on the touchscreen. 2 Data light The Data light indicates that the device is receiving data. 3 Ready light The Ready light indicates that the device is ready to begin processing any job. 4 Brightness-adjustment dial Turn the dial to control the brightness of the touchscreen. 5 Touchscreen graphical display Use the touchscreen to open and set up all device functions. 6 Numeric keypad Allows you to type numeric values for number of copies required and other numeric values. 7 Sleep button If the device is inactive for a long period of time, it automatically enters a sleep mode. To place the device into sleep mode or to reactivate the device, press the Sleep button. 8 Reset button Resets the job settings to factory or user-defined default values. 9 Stop button Stops the active job. While stopped, the control panel shows the options for the stopped job (for example, if you press the Stop button while the device is processing a print job, the control panel message prompts you to cancel or resume the print job). 10 Start button Begins a copy job, starts digital sending, or continues a job that has been interrupted. Chapter 2 Control panel ENWW Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE: Depending on how the system administrator has configured the device, the features that appear on the home screen can vary. 1 ENWW Features Depending on how the system administrator has configured the device, the features that appear in this area can include any of the following items: ● Copy ● Fax ● E-mail ● Secondary E-mail ● Network Folder ● Job Storage ● Workflow ● Supplies Status ● Administration 2 Device status line The status line provides information about the overall device status. Various buttons appear in this area, depending on the current status. For a description of each button that can appear in the status line, see Buttons on the touchscreen on page 18. 3 Copy count The copy count box indicates the number of copies that the device is set to make. 4 Help button Touch the Help button to open the embedded help system. 5 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features. 6 Sign Out Touch Sign Out to sign out of the device if you have signed in for access to restricted features. After you sign out, the device restores all options to the default settings. 7 Network Address Touch Network Address to find information about the network connection. 8 Date and time The current date and time appear here. The system administrator can select the format that the device uses to show the date and time, for example 12-hour format or 24-hour format. Use the control panel 17 Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button. Home button. Touch the home button to go to the Home screen from any other screen. Start button. Touch the Start button to begin the action for the feature that you are using. NOTE: The name of this button changes for each feature. For example, in the Copy feature, the button is named Start Copy. Stop button. If the device is processing a print or fax job, the Stop button appears instead of the Start button. Touch the Stop button to halt the current job. The device prompts you to cancel the job or to resume it. Error button. The error button appears whenever the device has an error that requires attention before it can continue. Touch the error button to see a message that describes the error. The message also has instructions for solving the problem. Warning button. The warning button appears when the device has a problem but can continue functioning. Touch the warning button to see a message that describes the problem. The message also has instructions for solving the problem. Help button. Touch the help button to open the built-in online Help system. For more information, see Control-panel help system on page 18. Control-panel help system The device has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button ( ) in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen. If the device alerts you of an error or warning, touch the error ( ) or warning ( ) button to open a message that describes the problem. The message also contains instructions to help solve the problem. 18 Chapter 2 Control panel ENWW Use the Administration menu Use the administration menu to set up default device behavior and other global settings, such as the language and the format for date and time. Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a menu to expand the structure. A plus sign (+) next to a menu name means that it contains sub-menus. Continue opening the structure until you reach the option that you want to configure. To return to the previous level, touch Back. To exit the Administration menu, touch the Home button ( ) in the upper-left corner of the screen. The device has built-in Help that explains each of the features that are available through the menus. Help is available for many menus on the right-hand side of the touchscreen. Or, to open the global Help system, touch the Help button ( ) in the upper-right corner of the screen. The tables in the sections that follow indicate the overall structure of each menu. ENWW Use the Administration menu 19 Information menu Use this menu to print information pages and reports that are stored internally on the device. Table 2-1 Information menu Menu item Sub-menu item Configuration/Status Pages Fax Reports Values Description Administration Menu Map Print (button) Shows the basic structure of the Administration menu and current administration settings. Configuration Page Print (button) A set of configuration pages that show the current device settings. Supplies Status Page Print (button) Shows the status of supplies such as cartridges, maintenance kits, and staples. Usage Page Print (button) Shows information about the number of pages that have been printed on each paper type and size. File Directory Print (button) A directory page that contains information for any mass-storage devices, such as flash drives, memory cards, or hard disks, that are installed in this device. Fax Activity Log Print (button) Contains a list of the faxes that have been sent from or received by this device. Fax Call Report Print (button) A detailed report of the last fax operation, either sent or received. Thumbnail on Report Yes Choose whether or not to include a thumbnail of the first page of the fax on the report. Fax Call Report Sub-menu item No (default) When to Print Report Never auto print Print after any fax job Print after fax send jobs Print after any fax error Print after send errors only Print after receive errors only Sample Pages/Fonts 20 Billing Codes Report Print A list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code. Blocked Fax List Print A list of phone numbers that are blocked from sending faxes to this device. Speed Dial List Print Shows the speed dials that have been set up for this device. PCL Font List Print A list of printer control language (PCL) fonts that are currently available on the device. PS Font List Print A list of PostScript (PS) fonts that are currently available on the device. Chapter 2 Control panel ENWW Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used. The Default Job Options menu contains the following sub-menus: ● Default Options for Originals ● Default Copy Options ● Default Fax Options ● Default E-mail Options ● Default Send To Folder Options ● Default Print Options Default Options for Originals NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-2 Default Options for Originals menu Menu item Values Description Paper Size Select a paper size from the list. Select the paper size that is most often used for copy or scan originals. Number of Sides 1 (default) Select whether copy or scan originals are most often single-sided or double-sided. 2 Orientation Portrait (default) Landscape Optimize Text/Picture Manually Adjust (default) Text Photograph Image Adjustment ENWW Select the orientation that is most often used for copy or scan originals. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top. Use this setting to optimize the output for a particular type of original. You can optimize the output for text, pictures, or a mixture. If you select Manually Adjust, you can specify the mix of text and pictures that will most often be used. Darkness Use this setting to optimize the output for darker or lighter originals that you scan or copy. Background Cleanup Increase the Background Cleanup setting to remove faint images from the background or to remove a light background color. Sharpness Adjust the Sharpness setting to clarify or soften the image. Use the Administration menu 21 Default Copy Options NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number of copies. The factory default setting is 1. Set the default number of copies for a copy job. Number of Sides 1 (default) Set the default number of sides for copies. 2 Staple/Collate Staple None (default) One left angled Collate Off Set up options for stapling and collating sets of copies. When you make multiple copies of a document, collating places the pages in the correct order, one set at a time, rather than placing all copies of each page next to each other. On (default) Output Bin Output Bin <X> Select the default output bin, if applicable, for copies. Edge-To-Edge Normal (recommended) (default) If the original document is printed close to the edges, use the Edge-To-Edge feature to avoid shadows that can appear along the edges. Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies. Edge-To-Edge Output 22 Chapter 2 Control panel ENWW Default Fax Options NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-4 Fax Send menu Menu item Sub-menu item Resolution Values Description Standard (100x200dpi) (default) Use this feature to set the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Fine (200x200dpi) Superfine (300x300dpi) Fax Header Prepend (default) Use this feature to select the position of the fax header on the page. Overlay Select Prepend to print the fax header above the fax content and move the fax content down on the page. Select Overlay to print the fax header over the top of the fax content without moving the fax content down. Using this option could prevent a single-page fax from flowing onto another page. Table 2-5 Fax Receive menu Menu item Values Description Forward Fax Fax Forwarding To forward received faxes to another fax device, select Fax Forwarding and Custom. When you select this menu item for the fist time, you are prompted to set up a PIN. You will be prompted to enter that PIN every time you try to use this menu. This is the same PIN that is used to access the Fax Printing menu. Change PIN Stamp Received Faxes Enabled Use this option to add the date, time, sender’s phone number, and page number to each page of the faxes that this device receives. Disabled (default) Fit to Page Enabled (default) Disabled Use this feature to shrink faxes that are larger than Letter-size or A4size so that they can fit onto a Letter-size or A4-size page. If it this feature set to Disabled, faxes larger than Letter or A4 will flow across multiple pages. Fax Paper Tray Select from the list of trays. Output Bin Select from the list of output bins. Select the default output bin, if applicable, to use for faxes. ENWW Select the tray that holds the size and type of paper that you want to use for incoming faxes. Use the Administration menu 23 Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description Document File Type PDF (default) Choose the file format for the e-mail. JPEG TIFF M-TIFF Output Quality High (large file) Choosing higher quality for output increases the size of the output file. Medium (default) Low (small file) Resolution 75 DPI Use this feature to select the resolution. Use a lower setting to create smaller files. 150 DPI (default) 200 DPI 300 DPI Color/Black Color scan (default) Specify whether the e-mail will be in black or in color. Black/white scan TIFF Version TIFF 6.0 (default) Use this feature to specify the TIFF version to use when saving scanned files. TIFF (Post 6.0) 24 Chapter 2 Control panel ENWW Default Send to Folder Options Use this menu to set default options for scan jobs sent to the computer. NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description Color/Black Color scan Specify whether the file will be in black or in color. Black/white scan (default) Document File Type PDF (default) Choose the file format for the file. M-TIFF TIFF JPEG TIFF version TIFF 6.0 (default) Use this feature to specify the TIFF version to use when saving scanned files. TIFF (post 6.0) Output Quality High (large file) Choosing higher quality for output increases the size of the output file. Medium (default) Low (small file) Resolution 75 DPI Use this feature to select the resolution. Use a lower setting to create smaller files. 150 DPI (default) 200 DPI 300 DPI ENWW Use the Administration menu 25 Default Print Options Use this menu to set default options for jobs that are sent from a computer. NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-6 Default Print Options menu Menu item Values Description Copies Per Job Type a value. Use this feature to set the default number of copies for print jobs. Default Paper Size (List of supported sizes.) Choose a paper size. Millimeters Configure the default paper size that is used when the user selects Custom as the paper size for a print job. Default Custom Paper Size Sub-menu item Unit of measure Inches X Dimension Configure the width measurement for the Default Custom Paper Size. Y Dimension Configure the height measurement for the Default Custom Paper Size. Output Bin <Binname> Select the default output bin for print jobs. Print Sides 1-sided (default) Use this feature to select whether print jobs should be single-sided or double-sided by default. 2-sided 2-Sided Format Book style Flip style 26 Chapter 2 Control panel Use this feature to configure the default style for 2sided print jobs. If Book style is selected, the back side of the page is printed the right way up. This option is for print jobs that are bound along the left edge. If Flip style is selected, the back side of the page is printed upside-down. This option is for print jobs that are bound along the top edge. ENWW Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-7 Time/Scheduling menu Menu item Sub-menu item Date/Time Date Format Sub-menu item Values Description YYYY/MMM/DD (default) Use this feature to set the current date and time, and to set the date format and time format that are used to time-stamp outgoing faxes. MMM/DD/YYYY DD/MMM/YYYY Date Month Day Year Time Format 12 hour (AM/PM) (default) 24 hour Time Hour Minute AM PM Sleep Delay 1 minute 5 minutes (default) Use this feature to select the time interval that the device should remain inactive before entering Sleep Mode. 10 minutes 30 minutes 45 minutes 1 hour (60 minutes) 90 minutes 2 hours Wake Time Monday Off (default) Tuesday Custom Wednesday Thursday Select Custom to set a wake time for each day of the week. The device exits sleep mode according to this schedule. Using a sleep schedule helps conserve energy and prepares the device for use so that users do not have to wait for it to warm up. Friday Saturday Sunday ENWW Use the Administration menu 27 Table 2-7 Time/Scheduling menu (continued) Menu item Sub-menu item Fax Printing Fax Printing Mode Sub-menu item Values Description Store all received faxes If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print by creating a printing schedule. Print all received faxes Use Fax Printing Schedule Change PIN 28 Chapter 2 Control panel For the fax printing schedule, the control panel prompts you to select days and times to print faxes. Select Change PIN to change the PIN number that users must provide to print faxes. ENWW Management menu Use this menu to set up global device-management options. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage Limit Select the maximum number of jobs to store Use this menu to view and manage any jobs that are stored on the device. Quick Copy Job Held Timeout 1 Hour 4 Hours 1 Day 1 Week Sleep mode Disable Use this feature to customize the sleep mode settings for this device. Use Sleep Delay (default) Select Use Sleep Delay to set the device to enter sleep mode after the delay that is specified in the Time/ Scheduling menu. Manage Supplies Supply Low/Order Threshold Select a value in the range. Replace Black Cartridge Stop at low Use this menu to carry out administrative supply management tasks such as changing the threshold when supplies should be ordered. Stop at out Override at out (default) ENWW Use the Administration menu 29 Initial Setup menu The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Table 2-9 Networking and I/O Menu item Sub-menu item I/O Timeout Parallel Input NOTE: This item appears only if an EIO accessory is installed. High Speed Values Description Select a value in the range. The factory default setting is 15 seconds. I/O timeout refers to the elapsed time before a print job fails. If the stream of data that the device receives for a print job gets interrupted, this setting indicates how long the device will wait before it reports that the job has failed. No Use the High Speed setting to configure the speed that the parallel port uses to communicate with the host. Yes (default) Advanced Functions Enabled (default) Use the Advanced Functions setting to enable or disable bidirectional parallel communication. Disabled Embedded Jetdirect See Table 2-10 Jetdirect menus on page 30 for the list of options. EIO <X> Jetdirect Table 2-10 Jetdirect menus Menu item Sub-menu item TCP/IP Enable Sub-menu item Values and Description Off: Disable the TCP/IP protocol. On (default): Enable the TCP/IP protocol. Host Name 30 Chapter 2 Control panel An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address. ENWW Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP: Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options. Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically. Manual: Use the Manual Settings menu to configure TCP/IPv4 parameters. DHCP Release This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists. No (default): The current DHCP lease is saved. Yes: The current DHCP lease and the leased IP address are released. DHCP Renew This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists. No (default): The print server does not request to renew the DHCP lease. Yes: The print server requests to renew the current DHCP lease. Manual Settings (Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n), where n is a value from 0 to 255. Subnet Mask: The subnet mask for the printer (m.m.m.m), where m is a value from 0 to 255. Syslog Server: The IP address of the syslog server used to receive and log syslog messages. Default Gateway: The IP address of the gateway or router used for communications with other networks. Idle Timeout: The time period, in seconds, after which an idle TCP print data connection is closed (default is 270 seconds, 0 disables the timeout). ENWW Use the Administration menu 31 Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Default IP Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. IPV6 Settings Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. Enable Use this item to enable or disable IPv6 operation on the print server. Off (default): IPv6 is disabled. On: IPv6 is enabled. Address Use this item to manually configure an IPv6 address. Manual Settings: Use the Manual Settings menu to enable and manually configure a TCP/ IPv6 address. DHCPV6 Policy Router Specified: The stateful auto-configuration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server. Router Unavailable: If a router is not available, the print server should attempt to obtain its stateful configuration from a DHCPv6 server. Always: Whether or not a router is available, the print server always attempts to obtain its stateful configuration from a DHCPv6 server. Primary DNS Use this item to specify an IPv6 address for a primary DNS server that the print server should use. Manual Settings Use this item to manually set IPv6 addresses on the print server. Enable: Select this item and choose On to enable manual configuration, or Off to disable manual configuration. Address: Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax. 32 Chapter 2 Control panel ENWW Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Proxy Server Sub-menu item Values and Description Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to 255 octets. For some networks, you may need to contact your Independent Service Provider (ISP) for the proxy server address. IPX/SPX Proxy Port Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535. Enable Off: Disable the IPX/SPX protocol. On (default): Enable the IPX/SPX protocol. Frame Type Selects the frame-type setting for your network. Auto: Automatically sets and limits the frame type to the first one detected. EN_8023, EN_II, EN_8022, and EN_SNAP: Frametype selections for Ethernet networks. AppleTalk Enable Off (default): Disable the AppleTalk protocol. On: Enable the AppleTalk protocol. DLC/LLC Enable Off (default): Disable the DLC/LLC protocol. On: Enable the DLC/LLC protocol. ENWW Use the Administration menu 33 Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Security Print Sec Page Sub-menu item Values and Description Yes: Prints a page that contains the current security settings on the HP Jetdirect print server. No (default): A security settings page is not printed. Secure Web For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. HTTPS Required: For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site. HTTP/HTTPS optional: Access using either HTTP or HTTPS is permitted. IPsec or Firewall Specify the IPsec or Firewall status on the print server. Keep: IPsec/Firewall status remains the same as currently configured. Disable: IPsec/Firewall operation on the print server is disabled. Reset Security Specify whether the current security settings on the print server will be saved or reset to factory defaults. No*: The current security settings are maintained. Yes: Security settings are reset to factory defaults. Diagnostics Embedded Test This menu provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal or external to the device. Use an embedded test to check hardware and communication paths on the print server. After you select and enable a test and set the execution time, you must select Execute to initiate the test. Depending on the execution time, a selected test runs continuously until either the device is turned off, or an error occurs and a diagnostic page is printed. LAN HW Test CAUTION: Running this embedded test will erase your TCP/IP configuration. This test performs an internal loopback test. An internal loopback test will send and receive packets only on the internal network hardware. There are no external transmissions on your network. Select Yes to choose this test, or No to not choose it. HTTP Test This test checks operation of HTTP by retrieving predefined pages from the device, and tests the embedded Web server. Select Yes to choose this test, or No to not choose it. 34 Chapter 2 Control panel ENWW Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description SNMP Test This test checks operation of SNMP communications by accessing predefined SNMP objects on the device. Select Yes to choose this test, or No to not choose it. Select All Tests Use this item to select all available embedded tests. Select Yesto choose all tests. Select No to select individual tests. Data Path Test This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device. It sends a predefined PS file to the device, However, the test is paperless; the file will not print. Select Yes to choose this test, or No to not choose it. Execution Time [H] Use this item to specify the length of time (in hours) that an embedded test will be run. You can select a value from 1 to 60 hours. If you select zero (0), the test runs indefinitely until an error occurs or device is turned off. Data gathered from the HTTP, SNMP, and Data Path tests is printed after the tests have completed. Execute No*: Do not initiate the selected tests. Yes: Initiate the selected tests. Ping Test This test is used to check network communications. This test sends link-level packets to a remote network host, then waits for an appropriate response. To run a ping test, set the following items: Dest Type Specify whether the target device is an IPv4 or IPv6 node. Dest IP IPV4: Type the IPv4 address. IPV6 : Type the IPv6 address. ENWW Packet Size Specify the size of each packet, in bytes, to be sent to the remote host. The minimum is 64 (default) and the maximum is 2048. Timeout Specify the length of time, in seconds, to wait for a response from the remote host. The default is 1 and the maximum is 100. Count Specify the number of ping test packets to send for this test. Select a value from 1 to 100. To configure the test to run continuously, select 0. Print Results If the ping test was not set for continuous operation, you can choose to print the test results. Select Yes to print results. If you select No (default), results are not printed. Execute Specify whether to initiate the ping test. Select Yes to initiate the test, or No to not run the test. Use the Administration menu 35 Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Ping Results 36 Chapter 2 Control panel Values and Description Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed. Packets Received Shows the number of packets (0 - 65535) received from the remote host since the most recent test was initiated or completed. Percent Lost Shows the percent of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed. RTT Min Shows the minimum detected roundtrip- time (RTT), from 0 to 4096 milliseconds, for packet transmission and response. RTT Max Shows the maximum detected roundtrip- time (RTT), from 0 to 4096 milliseconds, for packet transmission and response. RTT Average Shows the average round-trip-time (RTT), from 0 to 4096 milliseconds, for packet transmission and response. Ping In Progress Shows whether a ping test is in progress. Yes indicates a test in progress, and No indicates that a test completed or was not run. Refresh When viewing the ping test results, this item updates the ping test data with current results. Select Yes to update the data, or No to maintain the existing data. However, a refresh automatically occurs when the menu times out or you manually return to the main menu. ENWW Table 2-10 Jetdirect menus (continued) Menu item Link Speed Sub-menu item Sub-menu item Values and Description The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications with the print server and network device might be lost. Auto (default): The print server uses auto-negotiation to configure itself with the highest link speed and communication mode allowed. If auto-negotiation fails, either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full-duplex operation. 100TX Half: 100 Mbps, half-duplex operation. 100TX Full: 100 Mbps, full-duplex operation. 100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full: 1000 Mbps, full-duplex operation. Print Protocols ENWW Use this item to print a page that lists the configuration of the following protocols: IPX/SPX, Novell NetWare, AppleTalk, DLC/LLC. Use the Administration menu 37 Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Required Settings Location Sub-menu item Values Description (Countries/regions listed) Configure the settings that are legally required for outgoing faxes. Disabled Use this feature to enable or disable PC Fax Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct driver installed. Date/Time Fax Header Information Phone Number Company Name PC Fax Send Enabled (default) 38 Chapter 2 Control panel ENWW Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Fax Send Settings Fax Dial Volume Sub-menu item Values Description Off Use this feature to set the volume of the tones that you hear while the device dials the fax number. Medium (default) High Error Correction Mode Enabled (default) Disabled JBIG Compression Disabled Enabled (default) When Error Correction Mode is enabled and an error occurs during fax transmission, the device sends or receives the error portion again. The JBIG Compression reduces faxtransmission time, which can result in lower phone charges. However, using JBIG Compression sometimes causes compatibility problems with older fax machines. If this occurs, turn off the JBIG Compression. Maximum Baud Rate Select a value from the list. Use this feature to set the maximum baud rate for receiving faxes. This can be used as a diagnostic tool for troubleshooting fax problems. Dialing Mode Tone (default) Select whether the device should use tone or pulse dialing. Pulse Redial On Busy The range is between Type the number of times the device should 0 and 9. The factory attempt to redial if the line is busy. default is 3 times. Redial On No Answer Never (default) Once Twice NOTE: Twice is available in locations other than the United States and Canada. Redial Interval The range is between Use this feature to specify the number of 1 and 5 minutes. The minutes between dialing attempts if the factory default is 5 recipient number is busy or not answering. minutes. Detect Dial Tone Enabled Disabled (default) Dialing Prefix Off (default) Custom Billing Codes Off (default) Custom Minimum Length ENWW Use this feature to specify the number of times the device should attempt to dial if the recipient fax number does not answer. Use this feature to specify whether the device should check for a dial tone before sending a fax. Use this feature to specify a prefix number that must be dialed when sending faxes from the device. When billing codes are enabled, a prompt appears that asks the user to enter the billing code for an outgoing fax. The range is between 1 and 16 digits. The default is 1 digit. Use the Administration menu 39 Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Fax Receive Settings Sub-menu item Values Description Rings To Answer The range varies by location. The factory default is 2 rings. Use this feature to specify the number of rings that must occur before the fax modem answers. Ring Interval Default (default) Use this feature to control the time between rings for incoming faxes. Custom Ringer Volume Off Set the volume for the fax ring-tone. Low (default) High Blocked Fax Numbers Add Blocked Numbers Type the fax number to add. Remove Blocked Numbers Select a fax number to remove. Clear All Blocked Numbers No (default) Use this feature to add or delete numbers from the blocked fax list. The blocked fax list can contain up to 30 numbers. When the device receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with job-accounting information. Yes 40 Chapter 2 Control panel ENWW E-mail Setup Use this menu to enable the e-mail feature and to configure basic e-mail settings. NOTE: To configure advanced e-mail settings, use the embedded Web server. For more information, see Use the embedded Web server on page 145. Table 2-12 E-mail Setup menu Menu item Values Description Address Validation On (default) This option enables the device to check e-mail syntax when you type an e-mail address. Valid e-mail addresses require the "@" sign and a ".". Off Find Send Gateways SMTP Gateway Search the network for SMTP gateways that the device can use to send e-mail. Enter a value. Test Send Gateway Specify the IP address of the SMTP gateway that is used to send email from the device. Test the configured SMTP gateway to see if it is functional. Send Setup menu Table 2-13 Send Setup menu Menu item Values Description Replicate MFP Enter a value (IP Address). Copy the local Send settings from one device to another. Allow Transfer to New DSS Use this feature to allow the transfer of the device from one HP Digital Sending Software (DSS) server to another. HP DSS is a software package that handles digital sending tasks such as faxing, e-mail, and sending a scanned document to a network folder. Allow Use of Digital Send Service ENWW This feature allows you to configure the device for use with an HP Digital Sending Software (DSS) server. Use the Administration menu 41 Device Behavior menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-14 Device Behavior menu Menu item Sub-menu item Sub-menu item Values Description Language Select the language from the list. Use this feature to select a different language for control-panel messages. When you select a new language, the keyboard layout might also change. Key Press Sound On (default) Use this feature to specify whether you hear a sound when you touch the screen or press buttons on the control panel. Off Inactivity Timeout Warning/Error Behavior Clearable Warnings Type a value between 10 and 300 seconds. The factory default is 60 seconds. Use this feature to specify the amount of time that elapses between any activity on the control panel and the device resetting to the default settings. On Use this feature to set the amount of time that a clearable warning appears on the control panel. Job (default) Continuable Events Auto continue (10 seconds) (default) Use this option to configure the device behavior when the device encounters certain errors. Touch OK to continue Jam Recovery Auto (default) Use this feature to configure how the device handles pages that are lost during a jam. On Off 42 Chapter 2 Control panel ENWW Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item Tray Behavior Use Requested Tray Sub-menu item Values Description Exclusively (default) Use this feature to control how the device handles jobs that have specified a specific input tray. First Manually Feed Prompt Always (default) Unless Loaded PS Defer Media Enabled (default) Use this feature to indicate whether a prompt should appear when the type or size for a job does not match the specified tray and the device pulls from the multipurpose tray instead. Use this feature to choose either the PostScript (PS) or HP paper-handling model. Disabled Use Another Tray Enabled (default) Disabled Size/Type Prompt Display Do not display (default) Duplex Blank Pages Auto (default) Use this feature to turn on or off the controlpanel prompt to select another tray when the specified tray is empty. Use this feature to control whether the tray configuration message appears whenever a tray is opened or closed. Use this feature to control how the device handles two-sided jobs (duplexing). Yes Image Rotation Standard (default) Alternate This option is available if the device does not have a finisher that requests rotation. Image Rotation allows users to put paper in the input tray using the same orientation, regardless of whether a finisher is installed. Select the Standard setting to match the loading orientation of other devices that have a finisher. Select the Alternate setting to use a different loading orientation that might work better with preprinted forms that are used on legacy products. Stapler/Stacker NOTE: This item appears only if a stapler/stacker is installed. ENWW Staple None Use this feature to set stapling characteristics for the device. One left angled Staples Out Continue (default) Stop Use the Administration menu 43 Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item General Copy Behavior Scan Ahead Sub-menu item Values Description Enabled (default) Use this feature to turn on no-wait scanning. With Scan Ahead enabled, the pages in the original document are scanned to disk and held until the device becomes available. Disabled Auto Print Interrupt Enabled Disabled When this feature is enabled, copy jobs can interrupt print jobs that are set to print multiple copies. The copy job is inserted into the print queue at the end of one copy of the print job. After the copy job is complete, the device continues printing the remaining copies of the print job. Copy Interrupt General Print Behavior Enabled Disabled When this feature is enabled, a copy job that is currently printing can be interrupted when a new copy job is started. You are prompted to confirm that you want to interrupt the current job. Default Paper Size Select from the list of paper sizes. Use this feature to configure the default paper size used for print jobs. Override A4/Letter No Use this feature to print on letter-size paper when an A4 job is sent but no A4-size paper is loaded in the device (or to print on A4 paper when a letter-size job is sent but no letter-size paper is loaded). This option will also override A3 with ledger-size paper and ledger with A3size paper. Yes (default) Manual Feed Enabled Disabled (default) Courier Font Regular (default) When this feature is enabled, the user can select manual feed from the control panel as the paper source for a job. Use this feature to select which version of the Courier font you want to use. Dark Wide A4 Enabled Disabled (default) Print PS Errors Enabled Disabled (default) Print PDF Errors Enabled Disabled (default) Personality Auto (default) Use this feature to change the printable area of A4-size paper. If you enable this option, eighty 10-pitch characters can be printed on a single line of A4 paper. Use this feature to select whether a PostScript (PS) error page is printed when the device encounters a PS error. Use this feature to select whether a PDF error page is printed when the device encounters a PDF error. Select the printer language that the device should use. PCL PDF PS 44 Chapter 2 Control panel Normally you should not change the language. If you change the setting to a specific language, the device does not automatically switch from one language to another unless specific software commands are sent to the device. ENWW Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item Sub-menu item Values Description PCL Form Length Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Orientation Portrait (default) Landscape Select the orientation that is most often used print jobs. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top. Font Source Select the source from the list. Use this feature to select the font source for the user-defined soft default font. Font Number Type the font number. The range is between 0 and 999. The factory default is 0. Use this feature to specify the font number for the user-soft default font using the source that is specified in the Font Source menu item. The device assigns a number to each font and lists it on the PCL font list (available from the Administration menu). Font Pitch Type a value between 0.44 and 99.99. The factory default is 10.00. If Font Source and Font Number indicate a contour font, then use this feature to select a default pitch (for a fixed-spaced font). Font Point Size Type a value between 4.00 and 999.75. The factory default is 12.00. If Font Source and Font Number indicate a contour font, then use this feature to select a default point size (for a proportional-spaced font). Symbol Set PC-8 (default) Append CR to LF No (default) Use this feature to select any one of several available symbol sets from the control panel. (50 additional symbol A symbol set is a unique grouping of all the sets from which to characters in a font. choose) Yes Suppress Blank Pages No (default) Yes Media Source Mapping Standard (default) Classic ENWW Use this feature to configure whether a carriage return (CR) is appended to each line feed (LF) encountered in backwardscompatible PCL jobs (pure text, no job control). This option is for users who are generating their own PCL, which could include extra form feeds that would cause blank pages to be printed. When Yes is selected, form feeds are ignored if the page is blank. Use this feature to select and maintain input trays by number when you are not using the device driver, or when the software program has no option for tray selection. Use the Administration menu 45 Print Quality menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-15 Print Quality menu Menu item Sub-menu item Values Description Set Registration Source All trays Use Set Registration to shift the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back. Tray <X>: <contents> (choose a tray) Select the source input tray for printing the Set Registration page. Fuser Modes Optimize Test Page Print (button) Print a test page for setting the registration. Follow the instructions that are printed on the page to adjust each tray. Adjust Tray <X> Shift from -20 to 20 along the X or Y axes. 0 is the default. Perform the alignment procedure for each tray. <Paper Type> When it creates an image, the device scans across the page from side to side as the sheet feeds from top to bottom into the device. Configure the fuser mode associated with each media type. Restore Modes Restore (button) Restore the fuser modes to the default settings. High Transfer Normal (default) Optimize print engine parameters to get the best possible print quality for all jobs in addition to specifying media type. Increased More Separation 1 Off (default) On More Separation 2 Off (default) On Line Detail Off (default) On Fuser Temp Normal Reduced Restore Optimize Resolution Restore (button) Reset all the Optimize parameters to the factory default settings. 300 Use this feature to select the print resolution. 600 FastRes 1200 (default) ProRes 1200 46 Chapter 2 Control panel ENWW Table 2-15 Print Quality menu (continued) Menu item Sub-menu item REt Values Description Off Enable Resolution Enhancement technology (REt), which produces print output with smooth angles, curves, and edges. All print resolutions, including FastRes 1200, benefit from REt. Light Medium (default) Dark Economode Enabled Toner Density Calibration/Cleaning Auto Cleaning Disabled (default) When Economode is enabled, the device prints with a reduced amount of toner per page; however, the print quality of the page is slightly reduced. Choose from a range of 1 to 5. 3 is the default. Lighten or darken the print on the page. 1 is the lightest and 5 is the darkest. Enabled When auto-cleaning is on, the device prints a cleaning page when the page count reaches the value that is set in Cleaning Interval. Disabled (default) Cleaning Interval 1000 (default) 2000 Set the interval when the cleaning page should be printed. The interval is measured by the number of pages printed. 5000 10000 20000 Auto Cleaning Size Letter Select the size of paper used for the cleaning page. A4 Create Cleaning Page Create (button) Generate a page for cleaning excess toner off the pressure roller in the fuser. The page has instructions that guide you through the cleaning process. NOTE: Not available when an automatic duplexer is installed. Process Cleaning Page Process (button) Process the cleaning page that was created by using the Create Cleaning Page menu item. The process takes up to 2.5 minutes. If an automatic duplexer is installed, this item creates the cleaning page and processes it. ENWW Use the Administration menu 47 Troubleshooting menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-16 Troubleshooting menu Menu item Sub-menu item Event Log Sub-menu item Values Description Print (button) Use this feature to show the 50 most recent events in the event log. Touch Print to print the full event log. Calibrate Scanner Calibrate Use this feature to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. You might need to calibrate the scanner if it is not capturing the correct sections of scanned documents. Fax T.30 Trace T.30 Report When to Print Report Never auto print Print after any fax job Use this feature to print or configure the fax T.30 trace report. T.30 is the standard that specifies handshaking, protocols, and error correction between fax machines. Print after fax send jobs Print after any fax error Print after send errors only Print after receive errors only Fax Transmit Signal Loss A value between 0 and 30. Use this feature to set loss levels to compensate for phone line signal loss. You should not modify this setting unless requested to do so by an HP service representative because it could cause the fax to stop functioning. Fax V.34 Normal (default) Use this feature to disable V.34 modulations if several fax failures have occurred or if phone line conditions require it. Off Fax Speaker Mode Normal (default) Diagnostic Paper Path Sensors 48 Chapter 2 Control panel This feature can be used by a technician to evaluate and diagnose fax issues by listening to the sounds of fax modulations. The factory default setting is Normal. Initiate a test of the paper path sensors. ENWW Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Paper Path Test Sub-menu item Values Description Test Page Print (button) Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths. Source All trays Specify whether the test page will be printed from all trays or from a specific tray. Tray 1 Tray 2 (Additional trays are shown, if applicable.) Destination A list of output bins appears. Select the output option for the test page. You can choose to send the test page to all output bins or only to a specific bin. Duplex Off (default) Select whether the duplexer should be included in the Paper Path test. On Copies 1 (default) 10 Select how many pages should be sent from the specified source as part of the Paper Path test. 50 100 500 ENWW Use the Administration menu 49 Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Values Description Finishing Paper Path Test Stapling Finishing Options Choose from a list of available options. Test paper handling features for the finisher. Select the option that you want to test. Media Size Letter Select the paper size for the Finishing Paper Path Test. Legal A4 Executive (JIS) 8.5 x 13 Media Type Select the paper type for the Finishing Paper Path Test. Copies Select the number of copies to include in the Finishing Paper Path Test. Duplex Off On Stacking Select whether to use the duplexer in the Finishing Paper Path Test. The default setting is 2 copies. Test Page Print (button) Print a test page to use for the Finishing Paper Path Test. Media Size Letter Select the options that you want to use to test the stacker. Legal A4 Executive (JIS) 8.5 x 13 Media Type Select from a list of types. Copies Duplex Select the type of media to use for the Finishing Paper Path Test. Select the number of copies to include in the Finishing Paper Path Test. The default setting is 2 copies. Off Select whether to use the duplexer in the Finishing Paper Path Test. On Test Page 50 Print (button) Print a test page to use for the Finishing Paper Path Test. Manual Sensor Test Test the device sensors and switches for correct operation. Each sensor is displayed on the control-panel screen, along with its status. Manually trip each sensor and watch for it to change on the screen. Press the Stop button to abort the test. Component Test Exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select one of the components. The test will run the number of times specified by the Repeat option. You might be prompted to remove parts from the device during the test. Press the Stop button to abort the test. Chapter 2 Control panel ENWW Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Print/Stop Test Scanner Tests Control Panel Sub-menu item Values Description Continuous value from 0 to 60,000 milliseconds. The default is 0 milliseconds. Isolate faults by stopping the device during the print cycle and observing where in the process the image degrades. To run the test, specify a stop time. The next job that is sent to the device will stop at the specified time in the process. This menu item is used by a service technician to diagnose potential problems with the device scanner. LEDs Display Use this feature to make sure the components of the control panel are functioning correctly. Buttons Touchscreen ENWW Use the Administration menu 51 Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books that are stored on the device. Clear Fax Activity Log Yes Use this feature to clear all events from the Fax Activity Log. No (default) Restore Factory Telecom Setting Restore (button) Use this option to restore the telephone-related settings that are in the Initial Setup menu to factory default values. Restore Factory Settings Restore (button) Use this feature to restore all device settings to their factory defaults. Clear Maintenance Message Clear (button) Clear the Order Maintenance Kit and Replace Maintenance Kit warning messages. Clear Document Feeder Message Clear (button) Use this feature to clear the Order Document Feeder Kit and Replace Document Feeder Kit warning messages. Reset Supplies New Maintenance Kit (Yes/No) Notify the device that a new maintenance kit or document feeder kit has been installed. New Document Feeder Kit (Yes/ No) Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel. 52 Chapter 2 Control panel ENWW 3 ENWW I/O Configuration ● USB configuration ● Network configuration 53 USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 54 1 USB connector 2 USB port (type B) Chapter 3 I/O Configuration ENWW Network configuration You might need to configure certain network parameters on the device. You can configure these parameters in the following locations: ● Installation software ● Device control panel ● Embedded Web server ● Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh) NOTE: For more information about using the embedded Web server, see Use the embedded Web server on page 145 For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect print server is installed. This section contains the following information about configuring network parameters: ● Configure TCP/IPv4 parameters ● Configure TCP/IPv6 parameters ● Disable network protocols (optional) ● HP Jetdirect EIO print servers Configure TCP/IPv4 parameters If your network doesn't provide automatic IP addressing through DHCP, BOOTP, RARP, or another method, you might need to enter the following parameters manually before you can print over the network: ● IP address (4 bytes) ● Subnet mask (4 bytes) ● Default gateway (4 bytes) Set an IP address You can view the current IP address of the device from the control-panel Home screen by touching Network Address. Use the following procedure to change the IP address manually. ENWW 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. Network configuration 55 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch IP Address. 12. Touch the IP Address text box. 13. Use the touchscreen keypad to type the IP address. 14. Touch OK. 15. Touch Save. Set the subnet mask 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Subnet Mask. 12. Touch the Subnet Mask text box. 13. Use the touchscreen keypad to type the subnet mask. 14. Touch OK. 15. Touch Save. Set the default gateway 56 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. Chapter 3 I/O Configuration ENWW 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Default Gateway. 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK. 15. Touch Save. Configure TCP/IPv6 parameters For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Embedded Print Server Administrator's Guide. Disable network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ● It decreases device-generated network traffic. ● It prevents unauthorized users from printing to the device. ● It provides only pertinent information on the configuration page. ● It allows the device control panel to display protocol-specific error and warning messages. Disable IPX/SPX NOTE: Do not disable this protocol in Windows-based systems that print to the printer through IPX/ SPX. ENWW 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch IPX/SPX. 6. Touch Enable. 7. Touch Off. 8. Touch Save. Network configuration 57 Disable AppleTalk 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch AppleTalk. 6. Touch Enable. 7. Touch Off. 8. Touch Save. Disable DLC/LLC 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch DLC/LLC. 6. Touch Enable. 7. Touch Off. 8. Touch Save. HP Jetdirect EIO print servers HP Jetdirect print servers (network cards) can be installed in the EIO slot. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP Web Jetadmin software. NOTE: Configure the card through the control panel, the printer installation software, or HP Web Jetadmin. Refer to the HP Jetdirect print server documentation for more information. 58 Chapter 3 I/O Configuration ENWW 4 ENWW Media and trays ● General guidelines for media ● Considerations for special media ● Select print media ● Printing and paper-storage environment ● Load media into the input trays ● Load documents for faxing, copying, and scanning ● Print on rotated media ● Print full-bleed images ● Print on custom-size media ● Control print jobs 59 General guidelines for media Hewlett-Packard Company recommends testing any paper before buying it in large quantities. CAUTION: Using media that does not conform to the specifications listed here or in the HP LaserJet Printer Family Print Media Guide can cause problems that require service. This service is not covered by the Hewlett-Packard warranty or service agreements. To download a copy of the guide, go to www.hp.com/support/ljpaperguide. Paper to avoid The product can handle many types of paper. Using paper that does not meet specifications will cause lower print quality and increase the chance of jams. ● Do not use paper that is too rough. Use paper with a tested smoothness rating of 100–250 Sheffield. ● Do not use paper, other than standard 3-hole punched paper, that contains cutouts or perforations. ● Do not use multipart forms. ● Do not use paper that has already been printed on, or that has been fed through a photocopier. ● Do not use paper that contains a watermark if you are printing solid patterns. ● Do not use heavily embossed or raised-letterhead papers. ● Do not use papers that have heavily textured surfaces. ● Do not use offset powders or other materials that prevent printed forms from sticking together. ● Do not use paper that has a colored coating that was added after the paper was produced. Paper that can damage the device In rare circumstances, paper can damage the device. The following paper must be avoided to prevent possible damage to the device: ● Do not use paper with staples attached. ● Do not use transparencies, labels, or photo or glossy paper designed for Inkjet printers or other low temperature printers. Use only media that is specified for use with HP LaserJet printers. ● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser. ● Do not use paper that is embossed or coated, or any media that is not designed to withstand the fusing temperature of the device. Do not use letterhead paper or preprinted forms that are made with dyes or inks that cannot withstand the heat of the fuser. To order HP LaserJet printing supplies, contact your dealer. 60 Chapter 4 Media and trays ENWW General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . ENWW Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 in) Cut edge conditions Cut with sharp blades with no visible fray. Fusing compatibility Must not scorch, melt, offset, or release hazardous emissions when heated to 200° C (392°F) for 0.1 second. Grain Long grain Moisture content 4% to 6% by weight Smoothness 100 to 250 Sheffield General guidelines for media 61 Considerations for special media Table 4-1 Media considerations Media type Considerations Envelopes ● Use only tray 1 to print envelopes. Choose envelopes in the printer driver (see Select the correct printer driver on page 9). ● Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in) curl, and should not contain air. ● Envelopes should not be wrinkled, nicked, or otherwise damaged. ● Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the device. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser. ● For the best print quality, position margins no closer than 15 mm (0.6 in) from the edges of the envelope. Avoid printing over the area where the envelope seams meet. ● The device might print at a slower speed when printing envelopes. In addition, printing performance depends on the construction of the envelope. Always test a few sample envelopes before purchasing a large quantity. ● Envelopes with double-side seam-construction are more likely to wrinkle. If you print envelopes with double-side seams, use only envelopes in which the seam extends all the way to the corner of the envelope. WARNING! Never use envelopes that contain coated linings, exposed self-stick adhesives, or other synthetic materials. These items can emit noxious fumes. 62 Chapter 4 Media and trays ENWW Table 4-1 Media considerations (continued) Media type Considerations Labels ● Print labels from tray 1. ● Use only labels specified for use with HP LaserJet printers. ● Prior to printing, labels must lie flat with no more than 13 mm (0.5 in) of curl in any direction. ● Only use labels with no exposed backing between them. ● Condition: Do not use labels with wrinkles, bubbles, or other indications of separation. ● Remove label sheets from the output bin as they are printed to prevent them from sticking together. ● Do not feed a sheet of labels through the device more than once. The adhesive backing is designed for one pass through the device. ● Do not print on both sides of labels. CAUTION: Failure to follow these guidelines can damage the device. If a sheet of labels becomes jammed in the device, see Clear jams on page 183. NOTE: Transparencies ● Print transparencies from tray 1. ● Use only transparencies specified for use with HP LaserJet printers ● Remove transparencies from the output bin as they are printed to prevent them from sticking together. ● Place transparencies on a flat surface after removing them from the device. NOTE: Card stock and heavy media Choose labels in the printer driver (see Open the printer drivers on page 11). Choose transparencies in the printer driver (see Open the printer drivers on page 11). You can print many types of card stock from the input tray, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer. ● Use tray 1 for card stock (164 g/m2 to 199 g/m2; 43- to 53-lb cover). ● Card stock should lie flat with less than 5 mm (0.2 inch) of curl. ● Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. ● Set margins at least 2 mm (0.08 inch) away from the edges. CAUTION: In general, do not use paper that is heavier than the media specification recommended for this device. Doing so can cause misfeeds, jams, reduced print quality, and excessive mechanical wear. However, some heavier media, such as HP Cover Stock, can be used safely. NOTE: ENWW Select Cardstock (164 g/m2 to 199 g/m2; 43- to 53-lb cover) in the printer driver. Considerations for special media 63 Table 4-1 Media considerations (continued) Media type Considerations Letterhead and preprinted forms Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium. Many manufacturers now design these grades of paper with properties optimized for laser printing and advertise the paper as laser compatible or laser guaranteed. Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser modes that are available on some printer models to achieve adequate toner adhesion. NOTE: Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page. To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines: ● Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving. ● When the form is preprinted, be careful not to change the moisture content of the paper, and do not use materials that change the paper's electrical or handling properties. Seal the forms in moisture-proof wrap to prevent moisture changes during storage. NOTE: To print a single-page cover letter on letterhead, followed by a multiple-page document, feed the letterhead face up in tray 1, and load the standard paper into one of the other trays. The device automatically prints from tray 1 first. Vellum Vellum is special lightweight paper similar to parchment. ● Print vellum from tray 1 only. ● Do not print on both sides of vellum. NOTE: From the printer driver, set the type of paper for tray 1 to vellum or light, and select the media by type. Colored paper Colored paper should be of the same high quality as white xerographic paper. HP LaserJet Tough paper ● Use only HP LaserJet Tough paper. HP products are designed to work together for optimum printing results. ● Handle HP LaserJet Tough paper by the edges. Oils from your fingers can cause print-quality problems. Recycled paper 64 Chapter 4 Media and trays This device supports recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Guide. Hewlett-Packard recommends that recycled paper contain no more than 5% ground wood. ENWW Select the correct fuser mode The device automatically adjusts the fuser mode based on the media type to which the tray is set. For example, heavy paper, such as card stock, might need a higher fuser-mode setting in order to make the toner adhere better to the page, but transparencies need a lower fuser-mode setting to avoid damage to the device. The default setting generally provides the best performance for most print-media types. The fuser mode can be changed only if the media type has been set for the tray that you are using. See Control print jobs on page 86. After the media type has been set for the tray, then the fuser mode for that type can be changed on the Administration menu in the Print Quality submenu at the device control panel. See Print Quality menu on page 46. NOTE: Using the High 1 or High 2 fuser mode setting improves the ability of the toner to adhere to paper, but it might cause other problems, such as excessive curl. The device might print at a slower speed when the fuser mode is set to High 1 or High 2. The table below describes the ideal fuser mode setting for supported media types. Media type Fuser mode setting Plain Normal Preprinted Normal Letterhead Normal Transparency Low 3 Prepunched Normal Labels Normal Bond Normal Recycled Normal Color Normal Light Low 1 Card stock Normal Rough High 1 Envelope Envelope To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch Print Quality, touch Fuser Modes, and then touch Restore Modes. ENWW Considerations for special media 65 Select print media This device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect device performance and output quality. Paper that does not meet the guidelines that are outlined in this manual can cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the device, requiring repair CAUTION: Using media that does not meet HP specifications can cause problems for the device, requiring repair. This repair is not covered by the HP warranty or service agreements. Automatic size-sensing The device automatically senses the standard sizes of media loaded into trays 2 and 3 (and optional trays 4, 5, and 6) shown in the following list. ● A4 (297 x 210 mm; 11.7 x 8.27 inch) ● Letter (279 x 216 mm; 11 x 8.5 inch) ● B4-JIS (257 x 364 mm; 10.1 x 14.33 inch) ● B5-JIS (257 x 182 mm; 10.1 x 7.2 inch) ● Legal (216 x 356 mm; 8.5 x 14 inch) ● Executive (267 x 184 mm; 10.5 x 7.25 inch) ● A5 (210 x 148 mm; 8.27 x 5.83 inch) ● Executive JIS (216 x 330 mm; 8.5 x 13 inch) ● A3 (297 x 420 mm; 11.69 x 16.54 inch) ● Ledger (279 x 432 mm; 11 x 17 inch) NOTE: A3- and ledger-size media are not supported in tray 2. 66 Chapter 4 Media and trays ENWW Supported media weights and sizes This section contains information about the sizes, weights, and capacities of paper and other print media that each tray supports. Table 4-2 Tray 1 specifications Media type Dimensions1 Weight Capacity2 Paper Minimum: 76 x 127 mm (3 x 5 inches) 60 to 199 g/m2 (16 to 53 lb) Up to 100 sheets of 60 to 120 g/m2 (16 to 32 lb) paper. Maximum: 312 x 470 mm (12.25 x 18.5 inches) Transparencies and opaque film Minimum: 76 x 127 mm (3 x 5 inches) Fewer than 100 sheets of 120 to 199 g/m2 (32 to 53 lb) paper (maximum stack height: 13 mm or 0.5 inch) Thickness: 0.10 to 0.13 mm (4 to 5 mils) Up to 13 mm (0.5 inch) stack height Thickness: up to 0.23 mm (up to 9 mils) Up to 13 mm (0.5 inch) stack height 75 g/m2 to 90 g/m2 (20 to 24 lb) Up to 10 envelopes Maximum: 312 x 470 mm (12.25 x 18.5 inches) Labels3 Minimum: 76 x 127 mm (3 x 5 inches) Maximum: 312 x 470 mm (12.25 x 18.5 inches) Envelopes Minimum: 76 x 127 mm (3 x 5 inches) Maximum: 312 x 470 mm (12.25 x 18.5 inches) 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on media weight and thickness, and environmental conditions. 3 Smoothness: 100 to 250 (Sheffield). Table 4-3 Tray 2 specifications Media type Dimensions1 Weight Capacity2 Paper Minimum: 148 x 210 mm (5.83 x 8.27 inches) 60 to 120 g/m2 (16 to 32 lb) Up to 250 sheets Maximum: 297 x 364 mm (11.7 x 14.33 inches) ENWW 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions. Select print media 67 Table 4-4 Tray 3 specifications Media type Dimensions1 Weight Capacity2 Paper Minimum: 148 x 210 mm (5.83 x 8.27 inches) 60 to 120 g/m2 (16 to 32 lb) Up to 250 sheets Maximum: 297 x 432 mm (11.7 x 17 inches) 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions. Table 4-5 Optional trays 4, 5, and 6 specifications Media type Dimensions1 Weight Capacity2 Paper Minimum: 148 x 210 mm (5.83 x 8.27 inches) 60 to 120 g/m2 (16 to 32 lb) Up to 500 sheets Maximum: 297 x 432 mm (11.7 x 17 inches) 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions. Table 4-6 Specifications for automatic 2-sided printing Trays Dimensions1 Weight Capacity2 Tray 1 Minimum: 148 x 210 mm (5.83 x 8.27 inches) 60 to 120 g/m2 (16 to 32 lb) Up to 100 sheets 60 to 120 g/m2 (16 to 32 lb) Up to 250 sheets 60 to 120 g/m2 (16 to 32 lb) Tray 3: up to 250 sheets Maximum: 297 x 432 mm (11.7 x 17 inches) Tray 2 Minimum: 148 x 210 mm (5.83 x 8.27 inches) Maximum: 297 x 364 mm (11.7 x 14.33 inches) Tray 3 and optional trays 4, 5, and 6 Minimum: 148 x 210 mm (5.83 x 8.27 inches) Optional trays 4, 5, and 6: up to 500 sheets Maximum: 297 x 432 mm (11.7 x 17 inches) 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions. Table 4-7 Specifications for automatic stapling and stacking Operation Dimensions1 Weight Output-bin capacity2 Automatic stapling Standard sizes supported: 60 to 120 g/m2 (16 to 32 lb) Up to 500 sheets ● A4 (297 x 210 mm; 11.7 x 8.27 inch) ● Letter (279 x 216 mm; 11 x 8.5 inch) NOTE: Automatic stapling is not supported for rotated A4- or letter-size media. 68 Chapter 4 Media and trays ENWW Table 4-7 Specifications for automatic stapling and stacking (continued) Operation Dimensions1 Weight Output-bin capacity2 Automatic stacking Standard sizes supported: 60 to 120 g/m2 (16 to 32 lb) Up to 500 sheets ● A4 (297 x 210 mm; 11.7 x 8.27 inch) ● Letter (279 x 216 mm; 11 x 8.5 inch) ● B4-JIS (257 x 364 mm; 10.1 x 14.33 inch) ● B5-JIS (257 x 182 mm; 10.1 x 7.2 inch) ● Legal (216 x 356 mm; 8.5 x 14 inch) ● Executive (267 x 184 mm; 10.5 x 7.25 inch) ● A5 (210 x 148 mm; 8.27 x 5.83 inch) ● Executive JIS (216 x 330 mm; 8.5 x 13 inch) ● A3 (297 x 420 mm; 11.69 x 16.54 inch) ● Ledger (279 x 432 mm; 11 x 17 inch) NOTE: Automatic stacking is not supported for rotated A4- or letter-size media. 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions. Table 4-8 Specifications for the automatic document feeder (ADF) Media type Dimensions1 Weight Capacity2 Paper Minimum: 138 x 210 mm (5.43 x 8.27 inches) 60 to 120 g/m2 (16 to 32 lb) Up to 50 pages Maximum: 279 x 432 mm (11 x 17 inches) ENWW NOTE: The automatic stapler can staple up to 30 sheets. 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions. Select print media 69 Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks and smudging. Humid weather or water coolers can cause the humidity to increase in a room. As paper is opened and used it absorbs any excess moisture, causing light print and dropouts. Also, as paper loses and gains moisture it can distort. This can cause jams. As a result, paper storage and handling are as important as the paper-making process itself. Paper storage environmental conditions directly affect the feed operation. Care should be taken not to purchase more paper than can be easily used in a short time (about 3 months). Paper stored for long periods might experience heat and moisture extremes, which can cause damage. Planning is important to prevent damage to a large supply of paper. Unopened paper in sealed reams can remain stable for several months before use. Opened packages of paper have more potential for environmental damage, especially if they are not wrapped with a moisture-proof barrier. The paper-storage environment should be properly maintained to ensure optimum product performance. The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The following guidelines should be helpful when evaluating the paper's storage environment: 70 ● Paper should be stored at or near room temperature. ● The air should not be too dry or too humid (due to the hygroscopic properties of paper). ● The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping. If the product environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes. ● Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing. Chapter 4 Media and trays ENWW Load media into the input trays Load tray 1 (multipurpose tray) Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in trays 2 and 3 (and optional trays 4, 5, and 6). Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes. ENWW 1. Open tray 1 by pulling the front cover down. 2. Slide out the plastic tray extender. If the media that is being loaded is longer than 229 mm (9 in), also flip open the additional tray extender. 3. Slide the media-width guides slightly wider than the media. Load media into the input trays 71 4. For single-sided printing or copying, place media into the tray with the side to be printed facing up and the top of the media toward the front of the device. The media should be centered between the media-width guides and under the tabs on the media-width guides. NOTE: Load A4- and letter-size media with the long edge toward the device. Load other sizes (and load rotated A4- and letter-size media) with the short edge toward the device. 5. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides. NOTE: Do not add media to tray 1 while the device is printing. This could cause a jam. Do not close the front door when the device is printing. 72 Chapter 4 Media and trays ENWW Customize tray 1 operation The device can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the type of media that is loaded is specifically requested. Setting Explanation Tray 1 size is set to Any Size The device usually pulls media from tray 1 first unless it is empty or closed. If you do not keep media in tray 1 all the time, or if you use tray 1 only to manually feed media, keep the default settings of the tray 1 size and type. The default settings for both the tray 1 size and type are Any. You can change size and type settings for tray 1 by touching the Trays tab under Supplies Status, and then touching Modify. Tray 1 type is set to Any Type Tray 1 size or type is set to anything other than Any Size or Any Type The device treats tray 1 like the other trays. Instead of looking for media in tray 1 first, the device pulls media from the tray that matches type and size settings that are selected in the software. In the printer driver, you can select media from any tray (including tray 1) by type, size, or source. To print by type and size of paper, see Control print jobs on page 86. ENWW Load media into the input trays 73 Load trays 2 and 3 (and optional trays 4, 5, and 6) Trays 2 and 3 (and optional trays 4, 5, and 6) support only paper. For supported paper sizes, see Select print media on page 66. NOTE: To take advantage of automatic size-sensing in the trays, load letter- and A4-size paper with the short edge of the media toward the front of the tray, as detailed in the steps below. 74 1. Open the tray. 2. Press the tab on the paper-length guide and slide it so that the pointer matches the paper size that you are loading. Make sure that the guide clicks into place. Also adjust the side media-width guides so that the pointer matches the paper size that you are loading. Chapter 4 Media and trays ENWW ENWW 3. Place the paper in the tray, with the side to be printed facing down for single-sided printing, or facing up for automatic 2-side printing, and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 4. Slide the tray into the device. Load media into the input trays 75 Load special media The following table provides guidelines for loading special media and configuring the printer driver. Use the correct media-type setting in the printer driver to obtain the best print quality. For some types of media, the device reduces the print speed. NOTE: In the Windows printer driver, adjust the media type on the Paper tab in the Type is drop-down list. In the Macintosh printer driver, adjust the media type on the Printer features pop-up menu in the Media type drop-down list. 76 Media type Printer-driver setting Tray 1 media orientation Media orientation for other trays Normal Plain or unspecified Side to be printed facing up Side to be printed facing down Envelopes Envelope Side to be printed facing up, Do not print envelopes from stamp area nearest the other trays. device, short edge toward the device Labels Labels Side to be printed facing up Do not print labels from other trays. Transparencies Transparencies Side to be printed facing up Side to be printed facing down Glossy Plain or unspecified Side to be printed facing up Side to be printed facing down Letterhead (single-sided printing) Letterhead Side to be printed facing up, with the top edge toward the front of the device Side to be printed facing down, with the top edge toward the front of the device Letterhead (2-sided printing) Letterhead Side to be printed facing down, with the top edge toward the front of the device Side to be printed facing up, top edge toward the front of the device Prepunched (single-sided printing) Plain or unspecified Side to be printed facing up, with the top edge toward the front of the device Side to be printed facing down, with the top edge toward the front of the device Prepunched (2-sided printing) Plain or unspecified Side to be printed facing down, with the top edge toward the front of the device Side to be printed facing up, top edge toward the front of the device Cardstock Cardstock Side to be printed facing up Side to be printed facing down Rough Rough Side to be printed facing up Side to be printed facing down Chapter 4 Media and trays ENWW Load documents for faxing, copying, and scanning Load a document onto the scanner glass Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m2 or 16 lb), or irregularlysized originals such as receipts, newspaper clippings, photographs, or old or worn documents. 1. Open the ADF lid. 2. Place the document face-down on the scanner glass, as shown below: ● ENWW For letter- and A4-size documents, place the top right-hand corner of the document at the back, left corner of the scanner glass. Load documents for faxing, copying, and scanning 77 ● For rotated letter- and A4-size documents, place the top left-hand corner of the document at the back, left corner of the scanner glass. Also use this orientation for B5-size media and for custom-size media that is less than 210 mm (8.25 inches) in width. NOTE: Make sure that the media in the input tray is loaded in the rotated orientation. ● 3. 78 For legal-size, 11 x 17, and A3-size documents, place the top left-hand corner of the document at the back, left corner of the scanner glass. Close the ADF lid before you fax, copy, or scan the document. Chapter 4 Media and trays ENWW Load the automatic document feeder (ADF) Use the ADF to copy, scan, or fax a document that has up to 50 pages (depending on the thickness of the pages). 1. ENWW Load the document face up in the ADF as shown below: ● For letter- and A4-size documents, insert the long edge of the document into the ADF with the top of the document toward the back of the device. ● For rotated letter- and A4-size documents, insert the short edge (the top of the document) into the ADF. Load documents for faxing, copying, and scanning 79 ● 80 For legal-size, 11 x 17, and A3-size documents, insert the short edge (the top of the document) into the ADF. 2. Slide the stack into the ADF until it does not move any farther. 3. Adjust the media guides until they are snug against the media. Chapter 4 Media and trays ENWW Print on rotated media The device can print on letter, A4, A5, Executive, and B5 (JIS) print media in a rotated orientation (shortedge first) from tray 1 and from tray 2. Printing on rotated media is slower. Some types of media feed better when rotated, such as prepunched paper (especially when it is printed on both sides from the optional duplexer) or labels that do not stack flat. NOTE: To print on rotated A5, Executive, or B5 media, configure the media size as Custom in the printer driver. Print from tray 1 1. Load media with the side to be printed facing up, and the top, short edge toward the device. 2. On the control panel, touch Supplies Status, touch the name of the tray, and then touch Modify. 3. Touch Custom. 4. Set the X Dimension and the Y Dimension. The labels in each tray indicate the X and Y directions. 5. In the printer driver or software program, select the paper size as you normally would (or select Custom) and select tray 1 as the media source. Print from tray 2 ENWW 1. Load paper with the side to be printed facing down, and the top, short-edge toward the right-hand side of the tray. 2. In the printer driver or software program, select the size and source of the rotated paper. Print on rotated media 81 Print full-bleed images Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, then trim its edges to the desired size. CAUTION: Never print directly to the edge of paper. This causes toner to accumulate inside the device, which may affect print quality and damage the device. Print on paper up to 312 x 470 mm (12.28 x 18.5 in), leaving margins on all four sides of at least 2 mm (0.08 in). NOTE: When printing paper wider than 297 mm (11.7 in), do not use the optional duplexer. 82 Chapter 4 Media and trays ENWW Print on custom-size media Custom-size paper can be printed from any of the trays. For media specifications, see Media and trays on page 59. NOTE: Very small or very large custom-size paper should be printed from tray 1. The control panel can be set for one custom size at a time. Do not load more than one size of custom paper into the device. For best printing performance when you print large numbers of small or narrow media and standard paper, print the standard paper first and then print the small or narrow media. Guidelines for printing on custom-size paper ● Do not attempt to print from tray 1 on paper smaller than 76 mm (3 inches) wide or 127 mm (5 inches) long. ● Do not attempt to print from trays 2 or 3 (or from optional trays 4, 5, or 6) on paper smaller than 148 mm (5.83 inches) wide or 210 mm (8.27 inches) long. ● Set page margins at least 4.23 mm (0.17 in) away from the edges. Set custom paper sizes When custom paper is loaded, size settings need to be selected from the software program (the preferred method), the printer driver, or the control panel. NOTE: All settings in the printer driver and software program (except configuring custom paper sizes) override control panel settings. (Software program settings override printer driver settings.) If the settings are not available from the software, set the custom paper size from the control panel: ENWW 1. On the control panel, touch Supplies Status, touch the name of the tray, and then touch Modify. 2. Touch Custom. 3. Set the X Dimension and the Y Dimension. The labels in each tray indicate the X and Y directions. 4. In the software, select Custom as the paper size. Print on custom-size media 83 Load custom-size media into tray 1 Load custom-size media in tray 1 using the same procedures as for standard-size media. See Load tray 1 (multipurpose tray) on page 71. Load custom-size media into trays 2 and 3 (and optional trays 4, 5, and 6) 84 1. Pull open the tray and remove any media. 2. Press the tab on media guide in the front of the tray and slide it so that the pointer shows a size larger than the paper size. Also adjust the side media-width guide to a size larger than the paper size that you are loading. 3. Place the media in the tray and make sure that it is flat at all four corners. Keep the stack below the height tabs on the paper-length guide in the rear of the tray. Chapter 4 Media and trays ENWW ENWW 4. On the paper-length guide, press the tab and slide it up against the edge of the stack. Also slide the side media-width guides up against the edge of the stack. 5. Slide the tray into the device. Print on custom-size media 85 Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These settings are available from the Application Setting dialog box, the Print dialog box, or the printer driver. Setting Description Source Directs the printer to pull paper from a user-specified tray. The printer tries to print from this tray, no matter what type or size media is loaded in it. To begin printing, load the selected tray with the correct type or size of print media for the print job. After loading the tray, the printer begins printing. If the printer does not begin printing: Type or Size 86 Chapter 4 Media and trays ● Verify the tray configuration matches the size or type of the print job. ● Press OK to have the printer try to print from another tray. Directs the printer to pull paper or print media from the first tray that is loaded with the type or size that you selected. Always print by Type for special print media such as labels or transparencies. ENWW 5 ENWW Device features ● Use the stapler ● Use job storage features 87 Use the stapler The stapler/stacker can staple jobs of up to 30 sheets of 75 g/m2 (20 lb) paper. The stapler can staple these sizes: A4, Letter, Legal, Executive (JIS), and 8.5x13. It can stack up to 500 sheets of paper. ● Paper weight can range from 60 to 120 g/m2 (16 to 32 lb). Heavier paper might have a stapling limit of fewer than 30 sheets. ● If the job consists of only one sheet, or if it consists of more than 30 sheets, the MFP delivers the job to the bin, but the MFP does not staple the job. ● The stapler supports paper only. Do not try to staple other types of print media, such as envelopes, transparencies, or labels. When you want the MFP to staple a document, select stapling in the software. You can usually select the stapler in your program or printer driver, although some options might be available only in the printer driver. Where and how you make selections depends on your program or printer driver. If you cannot select the stapler in the program or printer driver, select the stapler at the MFP control panel. The stapler accepts print jobs if it is out of staples, but it does not staple the pages. The printer driver can be configured to disable the staple option if the staple cartridge is empty. 88 Chapter 5 Device features ENWW Load staples Each staple cassette holds 5,000 unformed staples. ENWW 1. Open the stapler door. 2. Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of the device. 3. Insert the staple cartridge into the opening inside the stapler door and then press the green handle down. Use the stapler 89 4. 90 Close the stapler door. Chapter 5 Device features ENWW Staple media Select the stapler at the control panel for printed jobs 1. Touch Administration, touch Device Behavior, touch Stapler/Stacker, and then touch Staple. 2. Touch the option that you want to use, either None or One left angled. NOTE: Selecting the stapler at the printer control panel changes the default setting to Staple. It is possible that all print jobs will be stapled. However, settings that are changed in the printer driver override settings that are changed at the control panel. Select the stapler in the printer driver for printed jobs (Windows) NOTE: The following procedure changes the default setting to staple all print jobs. 1. Open the printer driver. See Open the printer drivers on page 11. Look for the column with the heading "To change the print job default settings." 2. On the Output tab, click the drop-down list under Staple, and click One Staple Angled. NOTE: You can create a Quick Set with the appropriate settings. Select the stapler in the printer driver for printed jobs (Mac) Select the stapler by creating a new preset in the printer driver. 1. Open the printer driver. See Open the printer drivers on page 11. Look for the column with the heading "To change the print job default settings," and follow the instructions for the operating system that you are using. 2. Create the new preset. Set the stapler at the control panel for all copy jobs NOTE: The following procedure changes the default setting for all copy jobs. 1. Touch Administration, touch Default Job Options, touch Default Copy Options, and then touch Staple/Collate. 2. Touch the option that you want to use, either None or One left angled. Set the stapler at the control panel for a single copy job NOTE: The following procedure sets the stapling option for only the current copy job. ENWW 1. Touch Copyand then touch Staple/Collate. 2. Touch the option that you want to use, either None or Top left angled. Use the stapler 91 Configure the device to stop or continue when the staple cartridge is empty You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs. 92 1. Touch Administration, touch Device Behavior, touch Stapler/Stacker, and then touch Staples Out. 2. Touch the option that you want to use: ● Select Stop to stop all printing until the staple cartridge is replaced. ● Select Continue to continue printing jobs without stapling them. Chapter 5 Device features ENWW Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Private jobs: When you send a private job to the device, the job does not print until you provide the required personal identification number (PIN) at the control panel. ● QuickCopy jobs: You can print the requested number of copies of a job and then store a copy of the job on the device hard disk. Storing the job allows you to print additional copies of the job later. ● Stored jobs: You can store a job such as a personnel form, time sheet, or calendar on the device and allow other users to print the job at any time. Stored jobs also can be protected by a PIN. Follow the instructions in this section to gain access to the job storage features at the computer. See the specific section for the type of print, copy, or scan job that you want to create. CAUTION: If you turn off the device, all QuickCopy, proof and hold, and private jobs are deleted. Gain access to the job storage features For Windows 1. On the File menu, click Print. 2. Click Properties, and then click the Job Storage tab. 3. Select the job storage mode that you want. For Macintosh In newer drivers: Select Job Storage in the pull-down menu in the Print dialog box. In older drivers, select Printer Specific Options. ENWW Use job storage features 93 Use the proof and hold feature The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies. To permanently store the job and prevent the device from deleting it when space is needed for something else, select the Stored Job option in the driver. Create a proof and hold job CAUTION: If the device needs additional space to store newer proof and hold jobs, the device deletes other stored proof and hold jobs, starting with the oldest job. To permanently store a job and prevent the device from deleting it when space is needed, select the Stored Job option in the driver instead of the Proof and Hold option. In the driver, select the Proof and Hold option and type a user name and job name. The device prints one copy of the job for you to proof. Then, see Print the remaining copies of a proof and hold job on page 94. Print the remaining copies of a proof and hold job At the device control panel, use the following procedure to print the remaining copies of a job held on the hard disk. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job. 4. Scroll to and touch the job that you want to print. 5. Touch the Copies field to change the number of copies to print. Touch Retrieve Stored Job ( ) to print the document. Delete a proof and hold job When you send a proof and hold job, the device automatically deletes your previous proof and hold job. 94 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job. 4. Scroll to and touch the job that you want to delete. 5. Touch Delete. 6. Touch Yes. Chapter 5 Device features ENWW Use the private job feature Use the private printing feature to specify that a job is not printed until you release it. First, set a 4-digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job. Create a private job To specify that a job is private, in the driver, select the Private Job option, type a user name and job name, and then type a four-digit PIN. The job will not print until you enter the PIN at the device control panel. Print a private job You can print a private job at the control panel after the job has been sent to the device. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the private job. 4. Scroll to and touch the private job that you want to print. NOTE: A private job will have a [lock symbol] next to it. 5. Touch the PIN field. 6. Use the numeric keypad to type the PIN, and then touch OK. 7. Touch the Copies field to change the number of copies to print. 8. Touch Retrieve Stored Job ( ) to print the document. Delete a private job A private job is automatically deleted from the device hard disk after you release it for printing. If you want to delete the job without printing it, use this procedure. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the private job. 4. Scroll to and touch the private job that you want to delete. NOTE: A private job will have a ENWW [lock symbol] next to it.) 5. Touch the PIN field. 6. Use the numeric keypad to type the PIN, and then touch OK. 7. Touch Delete. Use job storage features 95 Use the QuickCopy feature The QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the device is 32. At the control panel, you can set a different default number. See Use the Administration menu on page 19. Create a QuickCopy job CAUTION: If the device needs additional space to store newer QuickCopy jobs, the device deletes other stored QuickCopy jobs, starting with the oldest job. To permanently store a job and prevent the device from deleting it when space is needed, select the Job Storage option in the driver instead of the QuickCopy option. In the driver, select the QuickCopy option, and then type a user name and a job name. When you send the job to print, the device prints the number of copies that you set in the driver. To print more quick copies at the device control panel, see Print additional copies of a QuickCopy job on page 96. Print additional copies of a QuickCopy job This section describes how to print additional copies of a job stored on the device hard disk at the control panel. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job. 4. Scroll to and touch the job that you want to print. 5. Touch the Copies field to change the number of copies to print. 6. Touch Retrieve Stored Job ( ) to print the document. Delete a QuickCopy job Delete a QuickCopy job at the device control panel when you no longer need it. If the device requires additional space to store new QuickCopy jobs, the device automatically deletes other stored QuickCopy jobs, starting with the oldest job. NOTE: Stored QuickCopy jobs can be deleted at the control panel or in HP Web Jetadmin. 96 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job. 4. Scroll to and touch the job that you want to delete. 5. Touch Delete. 6. Touch Yes. Chapter 5 Device features ENWW Use the stored job feature You can save a print job to the device hard disk without printing it. You can then print the job at any time at the device control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it. You also can create a stored copy job at the device control panel that can be printed at a later time. Create a stored copy job 1. Place the original document face-down on the glass or face-up in the ADF. 2. From the Home screen, touch Job Storage. 3. Touch the Create tab. 4. Specify the name for the stored job in one of these ways: ● Select an existing folder from the list. Touch New Job and type a job name. ● Touch the box below the existing Folder Name: or Job Name: on the right-hand side of the screen, and then edit the text. 5. A private stored job has a lock icon next to the name, and it requires that you specify a PIN to retrieve it. To make the job private, select PIN to Print and then type the PIN for the job. Touch OK. 6. Touch More Options to view and change other job storage options. 7. After all the options are set, touch Create Stored Job ( ) in the upper-left corner of the screen to scan the document and store the job. The job is saved on the device until you delete it, so you can print it as often as necessary. For information about printing the job, see Print a stored job on page 98. Create a stored print job In the driver, select the Stored Job option, and then type a user name and job name. The job does not print until someone requests it at the device control panel. See Print a stored job on page 98. ENWW Use job storage features 97 Print a stored job At the control panel, you can print a job that is stored on the device hard disk. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the stored job. 4. Scroll to and touch the stored job that you want to print. 5. Touch Retrieve Stored Job ( ) to print the document. 6. Touch the Copies field to change the number of copies to print. 7. Touch Retrieve Stored Job ( ) to print the document. If the file has (lock symbol) next to it, the job is a private job and requires a PIN. See Use the private job feature on page 95. Delete a stored job Jobs stored on the device hard disk can be deleted at the control panel. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the stored job. 4. Scroll to and touch the stored job that you want to delete. 5. Touch Delete. 6. Touch Yes. If the file has on page 95. 98 (lock symbol) next to it, the job requires a PIN to delete it. See Use the private job feature Chapter 5 Device features ENWW 6 ENWW Printing tasks ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job 99 Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section: ● Create and use quick sets ● Use watermarks ● Resize documents ● Set a custom paper size from the printer driver ● Use different paper and printing covers ● Print a blank first page ● Print multiple pages on one sheet of paper ● Print on both sides of the paper ● Use the Services tab NOTE: Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use quick sets Use quick sets to save the current driver settings for reuse. Quick sets are available on most printerdriver tabs. You can save up to 25 Print Task Quick Sets. Create a quick set 1. Open the printer driver (see Open the printer drivers on page 11). 2. Select the print settings that you want to use. 3. In the Print Task Quick Sets box, type a name for the quick set. 4. Click Save. Use quick sets 1. Open the printer driver (see Open the printer drivers on page 11). 2. Select the quick set that you want to use from the Print Task Quick Sets drop-down list. 3. Click OK. NOTE: To use printer-driver default settings, select Default Print Settings from the Print Task Quick Sets drop-down list. 100 Chapter 6 Printing tasks ENWW Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark that you want to use. To create a new watermark, click Edit. 5. If you want the watermark to appear only on the first page of the document, click First Page Only. 6. Click OK. To remove the watermark, click (none) in the Watermarks drop-down list. Resize documents Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, next to % of Normal Size, type the percentage by which you want to reduce or enlarge your document. You can also use the scroll bar to adjust the percentage. 4. Click OK. Print a document onto a different paper size ENWW 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, click Print Document On. 4. Select the paper size to print on. 5. To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected. 6. Click OK. Use features in the Windows printer driver 101 Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper or Paper/Quality tab, click Custom. 4. On the Custom Paper Size window, type the name of the custom paper size. 5. Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed. 6. If necessary, click the button to change the unit of measure between millimeters and inches. 7. Click Save. 8. Click Close. The name that you saved appears in the paper-size list for future use. Use different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. Open the printer driver (see Open the printer drivers on page 11). 2. On the Paper or Paper/Quality tab, select the appropriate paper for the first page of the print job. 3. Click Use Different Paper/Covers. 4. In the list box, click the pages or covers that you want to print on different paper. 5. To print front or back covers, you must also select Add Blank or Preprinted Cover. 6. In the Source is and Type is list boxes, select the appropriate paper type or source for the other pages of the print job. NOTE: The paper size must be the same for all pages of the print job. Print a blank first page 1. Open the printer driver (see Open the printer drivers on page 11). 2. On the Paper or Paper/Quality tab, click Use Different Paper/Covers. 3. In the list box, click Front Cover. 4. Click Add Blank or Preprinted Cover. 102 Chapter 6 Printing tasks ENWW Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. If the number of pages is greater than 1, select the correct options for Print Page Borders and Page Order. ● 6. ENWW If you need to change the page orientation, click the Finishing tab, and then click Portrait or Landscape. Click OK. The product is now set to print the number of pages per sheet that you have selected. Use features in the Windows printer driver 103 Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. If duplex printing is not available, you can manually print on both sides of a page by feeding the paper through the product a second time. NOTE: In the printer driver, Print on Both Sides (manually) is available only when duplex printing is not available or when duplex printing does not support the type of print media being used. To configure the product for automatic or manual duplex printing, open the printer-driver properties, click the Device Settings tab, and then select the appropriate settings under Installable Options. NOTE: The Device Settings tab is not available from within software programs. NOTE: The procedure to open the printer-driver properties depends on the operating system that you are using. For information about opening the printer-driver properties for your operating system, see Open the printer drivers on page 11. Look for the column titled "To change the device configuration settings". Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load the letterhead paper with front side down, and the top edge at the back of the tray. CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28 lb bond). 2. Open the printer driver (see Open the printer drivers on page 11). 3. On the Finishing tab, click Print on Both Sides. ● 4. If necessary, select Flip Pages Up to change the manner in which pages are turned, or select a binding option in the Booklet Layout list box. Click OK. 104 Chapter 6 Printing tasks ENWW Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray. CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28 lb bond). 2. Open the printer driver (see Open the printer drivers on page 11). 3. On the Finishing tab, select Print on Both Sides (manually). 4. Click OK. 5. Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the output stack into tray 1 for printing the second half. 6. Go to the product. Remove any blank paper that is in tray 1. Insert the printed stack with the printed side up, and the bottom-edge feeding into the product first. You must print the second side from tray 1. 7. If prompted, press a control-panel button to continue. Layout options for printing on both sides The four duplex orientation options are shown here. To select option 1 or 4, select Flip Pages Up in the printer driver. 1 4 3 2 2 2 3 2 5 3 2 5 3 5 3 5 ENWW 1. Long-edge landscape Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Every printed image is oriented right-side-up. Facing pages are read from top to bottom. 3. Long-edge portrait This is the default setting, and the most common layout used. Every printed image is oriented right-side-up. Facing pages are read from top to bottom. 4. Short-edge portrait Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. Use features in the Windows printer driver 105 Use the Services tab If the product is connected to a network, use the Services tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. For more information, see Use the embedded Web server on page 145. 106 Chapter 6 Printing tasks ENWW Use features in the Macintosh printer driver When you print from a software program, many of the device features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section: ● Create and use presets ● Print a cover page ● Print multiple pages on one sheet of paper ● Print on both sides of the paper NOTE: Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use presets Use presets to save the current printer driver settings for reuse. Create a preset 1. Open the printer driver (see Open the printer drivers on page 11). 2. Select the print settings. 3. In the Presets box, click Save As..., and type a name for the preset. 4. Click OK. Use presets 1. Open the printer driver (see Open the printer drivers on page 11). 2. In the Presets menu, select the preset that you want to use. NOTE: To use printer-driver default settings, select the Standard preset. ENWW Use features in the Macintosh printer driver 107 Print a cover page You can print a separate cover page for your document that includes a message (such as “Confidential”). 1. Open the printer driver (see Open the printer drivers on page 11). 2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or After Document. 3. In the Cover Page Type pop-up menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select Standard as the Cover Page Type. Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. Open the printer driver (see Open the printer drivers on page 11). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 4. Next to Layout Direction, select the order and placement of the pages on the sheet. 5. Next to Borders, select the type of border to print around each page on the sheet. 108 Chapter 6 Printing tasks ENWW Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the device a second time. CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28-lb bond). Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray. 2. Open the printer driver (see Open the printer drivers on page 11). 3. Open the Layout pop-up menu. 4. Next to Two Sided Printing, select either Long-Edge Binding or Short-Edge Binding. 5. Click Print. Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray. CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28-lb bond). 2. Open the printer driver (see Open the printer drivers on page 11). 3. On the Finishing pop-up menu, select the Manual Duplex option. NOTE: If the Manual Duplex option is not enabled, select Manually Print on 2nd Side. ENWW 4. Click Print. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half. 5. Go to the printer, and remove any blank paper that is in tray 1. 6. Insert the printed stack face-up with the bottom edge feeding into the printer first in tray 1. You must print the second side from tray 1. 7. If prompted, press the appropriate control-panel button to continue. Use features in the Macintosh printer driver 109 Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel 1. Press Stop on the control panel. 2. On the touchscreen, on the Device Has Been Paused screen, touch Cancel current job. NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. Stop the current print job from the software program A dialog box will appear briefly on the screen, giving you the option to cancel the print job. If several requests have been sent to the device through your software, they might be waiting in a print queue (for example, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer. If a print job is waiting in a print queue (computer memory) or print spooler (Windows XP), delete the print job there. Click Start and then click Printers. Double-click the device icon to open the print spooler. Select the print job that you want to cancel, and then press Delete. If the print job is not cancelled, you might need to shut down and restart the computer. 110 Chapter 6 Printing tasks ENWW 7 Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the ADF or the scanner glass. The device can process copying, printing, and digital-sending jobs simultaneously. This chapter provides information about how to make copies and how to change copy settings, including the following topics: ● Use the Copy screen ● Set the default copy options ● Basic copy instructions ● Adjust the copy settings ● Change the copy-collation setting ● Copy two-sided documents ● Copy mixed-size originals ● Copy photos and books ● Combine copy jobs by using Job Build ● Cancel a copy job It is recommended that you review the basic control-panel information before using the device copying functions. See Control panel on page 15 for more information. ENWW 111 Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen on page 112. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options. Figure 7-1 Copy screen 112 Chapter 7 Copy ENWW Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to and touch Administration. 2. Touch Default Job Options, and then touch Default Copy Options. 3. Several options are available. You can configure defaults for all options, or for only some options. For information about each option, see Adjust the copy settings on page 115. The built-in Help system also provides an explanation of each option. Touch the Help button ( ) in the upper-right corner of the screen. 4. ENWW To exit the administration menu, touch the Home button ( ) in the upper-left corner of the screen. Set the default copy options 113 Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m2 or 16 lb) or heavy media (more than 105 g/m2 or 28 lb). This includes media such as receipts, newspaper clippings, photographs, old documents, worn documents, and books. Place original documents face-down on the glass. Align the corner of the original with the upper-left corner of the glass. To make copies by using the default copy options, use the numeric keypad on the control panel to select the number of copies, and press Start. To use customized settings, touch Copy. Specify the settings, and then press Start. For more information about using customized settings, see Adjust the copy settings on page 115. Copy from the document feeder Use the document feeder to make as many as 999 copies of a document that has up to 50 pages (depending on the thickness of the pages). Place the document into the document feeder with the pages facing up. To make copies by using the default copy options, use the numeric keypad on the control panel to select the number of copies, and press Start. To use customized settings, touch Copy. Specify the settings, and then press Start. For more information about using customized settings, see Adjust the copy settings on page 115. Before starting another copy job, retrieve the original document from the document-feeder output bin that is under the document feeder input tray, and retrieve the copies from the appropriate output bin. 114 Chapter 7 Copy ENWW Adjust the copy settings The device offers several features so you can optimize copied output. These features are all available on the Copy screen. The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scroll to other pages. For details about how to use an option, touch the option, and then touch the help ( ) button in the upperright corner of the screen. The following table provides an overview of the copy options. NOTE: Depending on how the system administrator has configured the device, some of these options might not appear. The options in the table are listed in the order in which they can appear. Option name Description Sides Use this feature to indicate whether the original document is printed on one or both sides, and whether the copies should be printed on one or both sides. Staple/Collate or Collate If the optional HP Stapler/Stacker/Separator is attached, the Staple/Collate option is available. Use this feature to set up options for stapling and assembling the pages in sets of copies. If the optional HP Stapler/Stacker/Separator is not attached, the Collate option is available. Use this feature to assemble each set of copied pages in the same order as the original document. ENWW Paper Selection Use this feature to select the tray that holds the size and type of paper that you want to use. Image Adjustment Use this feature to improve the overall quality of the copy. For example, you can adjust the darkness and sharpness, and you can use the Background Cleanup setting to remove faint images from the background or to remove a light background color. Content Orientation Use this feature to specify the way the content of the original page is placed on the page: portrait or landscape. Output Bin Use this feature to select an output bin for the copies. Optimize Text/Picture Use this feature to optimize the output for a particular type of content. You can optimize the output for text or printed pictures, or you can manually adjust the values. Pages per Sheet Use this feature to copy multiple pages onto one sheet of paper. Original Size Use this feature to describe the page size of the original document. Booklet Format Use this feature to copy two or more pages onto one sheet of paper so you can fold the sheets in the center to form a booklet. Edge-To-Edge Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies. Job Build Use this feature to combine several sets of original documents into one copy job. Also use this feature to copy an original document that has more pages than the document feeder can accommodate at one time. Adjust the copy settings 115 Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic collation, the original document size must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the job: ● Split the job into smaller jobs that contain fewer pages. ● Make only one copy of the document at a time. ● Turn off the automatic collation. The collation setting you select is in effect for all copies until you change the setting. The default setting for automatic copy collation is On. 1. On the control panel, touch Copy. 2. Touch Staple/Collate. 3. Touch Collate. 116 Chapter 7 Copy ENWW Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. 1. Load the documents to be copied into the document feeder input tray with the first page facing up, and with the top of the page leading into the document feeder. 2. Touch Start Copy. The odd-numbered pages are copied and printed. 3. Remove the stack from the document feeder output tray and reload the stack with the last page facing up, and with the top of the page leading into the document feeder. 4. Touch Start Copy. The even-numbered pages are copied and printed. 5. Collate the odd- and even-numbered printed copies. Copy two-sided documents automatically (duplex models only) The default copy setting is one-sided to one-sided. Use the following procedures to change the setting so you can copy from or to documents that are two-sided. Make two-sided copies from one-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch Copy. 3. Touch Sides. 4. Touch 1–sided original, 2–sided output. 5. Touch OK. 6. Touch Start Copy. Make two-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. NOTE: Two-sided copying from the flatbed scanner glass is not supported. 2. ENWW On the control panel, touch Copy. Copy two-sided documents 117 3. Touch Sides. 4. Touch 2–sided original, 2–sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch Copy. 3. Touch Sides. 4. Touch 2–sided original, 1–sided output. 5. Touch OK. 6. Touch Start Copy. 118 Chapter 7 Copy ENWW Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes. 1. Arrange the sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size. NOTE: If this option is not on the first screen, touch More Options until the option appears. ENWW 5. Select Mixed Ltr/Lgl, and then touch OK. 6. Touch Start Copy. Copy mixed-size originals 119 Copy photos and books Copy a photo NOTE: Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy. Copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass. 2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. 4. Touch Start Copy. 120 Chapter 7 Copy ENWW Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy. 2. Scroll to and touch Job Build. 3. Touch Job Build On. 4. Touch OK. 5. If necessary, select the desired copy options. 6. Touch Start Copy. After each page is scanned, the control panel prompts you for more pages. 7. If the job contains more pages, load the next page, and then touch Start Copy. If the job contains no more pages, touch HP Jetdirect Print Server Administrator's Guide to print. NOTE: In Job Build, if you scan the first page of a document by using the document feeder, then you must scan all of the pages in that document by using the document feeder. If you scan the first page of a document by using the scanner glass, then you must scan all of the pages in that document by using the scanner glass. ENWW Combine copy jobs by using Job Build 121 Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job. NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 122 Chapter 7 Copy ENWW 8 Scan and send e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your LAN. NOTE: The device cannot copy or print in color, but it can scan and send color images. This chapter addresses the following topics: ENWW ● Configure e-mail settings ● Use the Send E-mail screen ● Perform basic e-mail functions ● Use the address book ● Change e-mail settings for the current job ● Scan to a folder ● Scan to a workflow destination 123 Configure e-mail settings Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE: The instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see Embedded Web server on page 13. Supported protocols The HP LaserJet M5039XS MFP model supports SMTP and Lightweight Directory Access Protocol (LDAP). SMTP ● SMTP is a set of rules that define the interaction between programs that send and receive e-mail. In order for the device to send documents to e-mail, it must be connected to a LAN that has a valid SMTP IP address. The SMTP server must also have Internet access. ● If you are using a LAN connection, contact your system administrator to obtain the IP address for your SMTP server. If you are connecting through a DSL connection, contact the service provider to obtain the SMTP server IP address. ● LDAP is used to gain access to a database of information. When the device uses LDAP, it searches a global list of e-mail addresses. As you begin to type the e-mail address, LDAP uses an autocomplete feature that supplies a list of e-mail addresses that match the characters you type. As you type additional characters, the list of matching e-mail addresses becomes smaller. ● The device supports LDAP, but a connection to an LDAP server is not required in order for the device to be able to send to e-mail. LDAP NOTE: If you need to change the LDAP settings, you must change them by using the embedded Web server. For more information, see Use the embedded Web server on page 145, or see the Embedded Web Server User Guide. Configure e-mail server settings Consult your system administrator to find the IP address for the SMTP server. Or, find the IP address from the device control panel (touch Network Address). Then use the following procedures to manually configure and test the IP address. Configure the SMTP gateway address 1. From the Home screen, touch Administration. 2. Touch Initial Setup. 3. Touch E-mail Setup, and then touch SMTP Gateway. 4. Type the SMTP gateway address, either as an IP address or as a fully qualified domain name. If you do not know the IP address or domain name, contact the network administrator. 5. Touch OK. 124 Chapter 8 Scan and send e-mail ENWW Test the SMTP settings 1. From the Home screen, touch Administration. 2. Touch Initial Setup. 3. Touch E-mail Setup, and then touch Test Send Gateways. If the configuration is correct, Gateways OK appears on the control-panel display. If the first test was successful, send an e-mail to yourself by using the digital-send feature. If you receive the e-mail, you have successfully configured the digital-sending feature. If you do not receive the e-mail, use these actions to resolve issues with the digital-sending software: ● Check the SMTP and address to make sure that you typed them correctly. ● Print a configuration page. Verify that the SMTP gateway address is correct. ● Make sure that the network is operating correctly. Send an e-mail to yourself from a computer. If you receive the e-mail, the network is operating correctly. If you do not receive the e-mail, contact your network administrator or Internet service provider (ISP). ● Run the DISCOVER.EXE file. This program attempts to find the gateway. You can download the file from the HP Web site at www.hp.com/support/ljm5039mfp. Find gateways If you do not know the SMTP gateway address, you can use one of the following methods to find it. Find the SMTP gateway from the device control panel 1. From the Home screen, touch Administration. 2. Touch Initial Setup. 3. Touch E-mail Setup, and then touch Find Send Gateways. The touchscreen displays a list of detected SMTP servers. 4. Select the correct SMTP server, and then touch OK. Find the SMTP gateway from an e-mail program Because most e-mail programs also use SMTP to send e-mail and LDAP to address e-mail messages, you might be able to find the hostname of the SMTP gateway and LDAP server by looking at the settings for your e-mail program. NOTE: The find gateway features might be unable to detect a valid SMTP server on the network if it uses an internet service provider (ISP). To find the ISP e-mail server address, contact the ISP. ENWW Configure e-mail settings 125 Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses. 2 Home button Touching this button opens the Home screen. 3 From: field Touch this field to open the keyboard, and then type your e-mail address. If the system administrator has configured the device to do so, this field might automatically insert a default address. 4 To: field Touch this field to open the keyboard, and then type the e-mail addresses of those whom you want to receive the scanned document. 5 Subject: field Touch this field to open the keyboard, and then type a subject title. 6 More Options button Touch this button to change certain e-mail settings for the current scan job. 7 Scroll bar Use the scroll bar to view and set up the CC:, BCC:, Message, and File Name fields. Touch any of those fields to open the keyboard and add the necessary information. 8 Address book buttons Touch these buttons to use the address book to populate the To:, CC:, or BCC: fields. For more information, see Use the address book on page 129. 9 Help button Touch this button for control-panel help. For more information, see Control panel on page 15. 10 Error/warning button This button appears only when there is an error or warning in the status line area. Touch it to open a pop-up screen that will help you resolve the error or warning. 126 Chapter 8 Scan and send e-mail ENWW Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate. With e-mail, documents are scanned into the device memory and sent to an e-mail address or multiple addresses as an e-mail attachment. Digital documents can be sent in several graphics formats, such as .TFF and .JPG, which allows recipients to manipulate the document file in various programs to meet their specific needs. Documents arrive in near-original quality, and then can be printed, stored, or forwarded. In order to use the e-mail feature, the device needs to be connected to a valid SMTP local area network that includes Internet access. Load documents You can scan a document by using either the glass or the ADF. The glass and ADF can accommodate Letter-, Executive-, A4-, and A5-size originals. The ADF can also accommodate Legal-size originals. Smaller originals, receipts, irregular and worn documents, stapled documents, previously folded documents, and photographs should be scanned by using the glass. Multiple-page documents can be scanned easily by using the ADF. ENWW Perform basic e-mail functions 127 Send documents The device scans both black-and-white and color originals. You can use default settings or change the scanning preferences and file formats. The following are the default settings: ● Color ● PDF (requires the recipient to have an Adobe Acrobat® viewer to view the e-mail attachment) For information about changing the settings for the current job, see Change e-mail settings for the current job on page 131. Send a document 1. Place the document face-down on the scanner glass or face-up in the ADF. 2. From the Home screen, touch E-mail. 3. If prompted, type your user name and password. 4. Complete the From:, To:, and Subject: fields. Scroll down and complete the CC:, BCC:, and Message fields if appropriate. Your user name or other default information might appear in the From: field. If so, you might not be able to change it. 5. (Optional) Touch More Options to change the settings for the document that you are sending (for example, the document’s original size). If you are sending a two-sided document, you should select Sides and an option with a two-sided original. 6. Press Start to begin sending. 7. When you are finished, remove the original document from the scanner glass or ADF. Use the auto-complete function When you type characters into the To:, CC:, or From: fields on the Send E-mail screen, the autocomplete function is activated. As you type the required address or name by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match. You can then select that name by touching Enter, or continue typing the name until autocomplete finds the correct entry. If you type a character that does not match any entry in the list, the auto-complete text is removed from the display to indicate that you are typing an address that is not in the address book. 128 Chapter 8 Scan and send e-mail ENWW Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists. NOTE: You can also use the embedded Web server to create and manage the e-mail address book. For more information, see Embedded Web server on page 13. Create a recipient list 1. From the Home screen, touch E-mail. 2. Complete one of the following steps: ● Touch To: to open the keyboard screen, and then type the recipients' e-mail addresses. Separate multiple e-mail addresses with a semicolon or by touching Enter on the touchscreen. ● Use the address book. ) to open the address a. On the Send E-mail screen, touch the address book button ( book. b. Navigate the entries in the address book by using the scroll bar. Hold down the arrow to scroll quickly through the list. c. Highlight the name to select a recipient, and then touch the add button ( ). You can also select a distribution list by touching the drop-down list at the top of the screen and then touching All, or add a recipient from a local list by touching Local in the drop-down list. Highlight the appropriate names, and then touch to add the name to your list of recipients. You can remove a recipient from your list by scrolling to highlight the recipient, and then touching the remove button ( ). ENWW 3. The names in the recipient list are placed in the text line of the keyboard screen. If you want, you can add a recipient that is not found in the address book by typing the e-mail address on the keyboard. After you are satisfied with your recipient list, touch OK. 4. Touch OK. 5. Finish typing information in the CC: and Subject: fields on the Send E-mail screen, if necessary. You can check the list of recipients by touching the down arrow in the To: text line. 6. Press Start. Use the address book 129 Use the local address book Use the local address book to store frequently-used e-mail addresses. The local address book can be shared between devices that use the same server to gain access to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. You can also add or delete addresses in the address book. To open the address book, touch the address book button ( ). Add e-mail addresses to the local address book 1. Touch Local. 2. Touch 3. (Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry. Touch OK. . The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address itself. 4. Touch the Address field, and in the keyboard that appears type the e-mail address for the new entry. Touch OK. Delete e-mail addresses from the local address book You can delete e-mail addresses that you no longer use. NOTE: To change an e-mail address, you must first delete the address and then add the corrected address as a new address in the local address book. 1. Touch Local. 2. Touch the e-mail address that you want to delete. 3. Touch . The following confirmation message appears: Do you want to delete the selected address(es)? 4. Touch Yes to delete the e-mail address(es) or touch No to return to the Address Book screen. 130 Chapter 8 Scan and send e-mail ENWW Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: ENWW Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher quality setting produces a larger file size. Resolution Touch this button to change the scan resolution. A higher resolution setting produces a larger file size. Color/Black Touch this button to determine whether you will scan the document in color or in black-and-white. Original Sides Touch this button to indicate if the original document is one-sided or two-sided. Content Orientation Touch this button to select either the portrait or landscape orientation for the original. Original Size Touch this button to select the size of the document: letter, A4, legal, or mixed letter/legal. Optimize Text/ Picture Touch this button to change the scanning procedure based on the type of document that you are scanning. Job Build Touch this button to activate or deactivate the Job Build mode, which enables you to scan several small scan jobs and send them as one file. Image Adjustment Touch this button to change the darkness and sharpness settings, or to clean up background clutter on the original. Change e-mail settings for the current job 131 Scan to a folder If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows XP, Windows Server 2003, and Novell. NOTE: You might be required to supply a user name and password in order to use this option, or to send to certain folders. See your system administrator for more information. 1. Place the document face-down on the scanner glass or face-up in the ADF. 2. From the Home screen, touch Network Folder. 3. In the Quick Access Folders list, select the folder in which you want to save the document. 4. Touch the File Name field to open the keyboard pop-up screen, and then type the file name. 5. Touch Send to Network Folder. Scan to a workflow destination If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination gives you the ability to send additional information, along with the scanned document, to a specified network or file transfer protocol (FTP) location. Prompts for specific information appear on the control-panel display. The system administrator can also designate a printer as a workflow destination, which allows you to scan a document and then send it directly to a network printer for printing. 1. Place the document face-down on the scanner glass or face-up in the ADF. 2. From the Home screen, touch Workflow. 3. Select the destination to which you want to scan. 4. In the Text Field field, type the data that you want to accompany the file, and then touch Send Workflow. 132 Chapter 8 Scan and send e-mail ENWW 9 Fax The HP LaserJet M5039XS MFP model comes with an HP LaserJet analog fax accessory 300; already installed. Windows users can also install the optional HP Digital Sending Software (DSS), which provides digital faxing services. For complete instructions for configuring the fax accessory and for using the fax features, see the HP LaserJet Analog Fax Accessory 300 User Guide. The guide is included with the HP LaserJet M5039XS MFP. This chapter provides information about the following topics. ENWW ● Analog fax ● Digital fax 133 Analog fax When the HP LaserJet analog fax accessory 300 is installed, the MFP can function as a standalone fax machine. The HP LaserJet M5039XS MFP model comes with an HP LaserJet analog fax accessory 300 already installed. Install the fax accessory Use this procedure to install the analog fax accessory if it is not already installed. 1. Turn off the device, and disconnect all of the cables. 2. At the back of the device, remove the formatter cover. 134 Chapter 9 Fax ENWW 3. Open the formatter door. 4. Remove the fax accessory from its antistatic pouch. CAUTION: The fax accessory contains parts that are sensitive to electrostatic discharge (ESD). When removing the fax accessory from its antistatic pouch and while installing it, use static protection, such as a grounding wrist strap that is connected to the metal frame of the device, or touch the metal frame of the device with your other hand. 5. ENWW Use the plastic clips to secure the fax accessory on the formatter. Analog fax 135 6. Locate the 16-wire cable near the lower corner of the formatter and plug the cable into the fax accessory. NOTE: If the cable doesn't seem to fit, try turning the cable around. Make sure the connector is correctly fastened to the fax accessory. Also make sure that the connector at the other end of the cable is correctly fastened to the formatter. 7. Close the formatter door. 8. Replace the formatter cover. 136 Chapter 9 Fax ENWW 9. ENWW Reconnect the cables, and then turn on the device. Analog fax 137 Connect the fax accessory to a phone line When connecting the fax accessory to a phone line, ensure that the phone line that is being used for the fax accessory is a dedicated line that is not used by any other devices. In addition, this line should be an analog line because the fax will not function correctly if it is connected to some digital PBX systems. If you are not sure whether you have an analog or digital phone line, contact your telecom provider. NOTE: HP recommends using the phone cord that comes with the fax accessory to ensure that the accessory functions correctly. 1. Locate the phone cord that is included in the fax accessory kit. Connect one end of the phone cord to the fax-accessory phone jack on the formatter. Push the connector until it clicks. CAUTION: Be sure to connect the phone line to the fax-accessory phone jack , which is near the bottom of the formatter. Do not connect the phone line to the HP Jetdirect LAN port, which is closer to the top of the formatter. 2. Connect the other end of the phone cord to the phone jack on the wall. Push the connector until it clicks or until it is securely seated. Because different types of connectors are used in different countries/regions, the connector might not make an audible click. Configure and use the fax features Before you can use the fax features, you must configure them in the control-panel menus. For example, you need to specify the following information: ● Date and time ● Location ● Fax header For complete information about configuring and using the fax accessory, and for information about troubleshooting fax-accessory problems, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory. 138 Chapter 9 Fax ENWW Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/ljm5039mfp_software. With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in one of three ways: ● LAN fax sends faxes through a third-party fax provider. ● Microsoft Windows 2000 fax is a fax modem and digital sender module that the computer uses to operate as a turnkey gateway fax. ● Internet fax uses an Internet fax provider to process faxes. The fax is delivered to a traditional fax machine or sent to the user’s e-mail. For complete information about using digital faxing, see the documentation that is provided with the HP Digital Sending Software. ENWW Digital fax 139 140 Chapter 9 Fax ENWW 10 Manage and maintain the device ENWW ● Use information pages ● Configure e-mail alerts ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the device ● Calibrate the scanner 141 Use information pages From the control panel, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print the page Menu map 1. From the Home screen, touch Administration. Shows the control-panel menus and available settings. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch Administration Menu Map. 5. Touch Print. The content of the menu map varies, depending on the options currently installed in the device. For a complete list of control panel menus and possible values, see Control panel on page 15. Configuration page 1. From the Home screen, touch Administration. Shows device settings and installed accessories. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch Configuration Page. 5. Touch Print. NOTE: If the device contains an HP Jetdirect print server or an optional hard disk drive, additional configuration pages print that provide information about those devices. Supplies status page 1. From the Home screen, touch Administration. Shows print-cartridge toner levels. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch Supplies Status Page. 5. Touch Print. NOTE: If you are using non-HP supplies, the supplies status page might not show the remaining life for those supplies. For more information, see HP policy on nonHP print cartridges on page 150. Usage page 1. From the Home screen, touch Administration. Shows a page count for each size of paper printed, the number of one-sided (simplexed) or two-sided (duplexed) pages, and the average percentage of coverage. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch Usage Page. 5. Touch Print. 142 Chapter 10 Manage and maintain the device ENWW Page description How to print the page File directory 1. From the Home screen, touch Administration. Contains information for any mass storage devices, such as flash drives, memory cards, or hard disks, that are installed in the device. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch File Directory. 5. Touch Print. Fax reports 1. From the Home screen, touch Administration. Five reports show fax activity, fax calls, billing codes, blocked fax numbers, and speed-dial numbers. 2. Touch Information. 3. Touch Fax Reports. NOTE: Fax reports are available only on device models that have fax capabilties. 4. Touch one of the following buttons to print the corresponding report: 5. ◦ Fax Activity Log ◦ Fax Call Report ◦ Billing Codes Report ◦ Blocked Fax List ◦ Speed Dial List Touch Print. For more information, see the fax guide that came with the device. Font lists 1. From the Home screen, touch Administration. Shows which fonts are currently installed in the device. 2. Touch Information. 3. Touch Sample Pages/Fonts. 4. Touch either PCL Font List or PS Font List. 5. Touch Print. NOTE: DIMM. ENWW The font lists also show which fonts reside on a hard disk accessory or Use information pages 143 Configure e-mail alerts NOTE: If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify. You can configure the following: ● The device(s) you want to monitor ● The alerts you want to receive (for example, alerts for paper jams, paper out, supplies status, and cover open) ● The e-mail account(s) to which the alerts should be forwarded Software Information location HP Web Jetadmin See Use HP Web Jetadmin software on page 147 for general information about HP Web Jetadmin. See the HP Web Jetadmin Help system for details about alerts and how to set them up. Embedded Web server See Use the embedded Web server on page 145 for general information about the embedded Web server. See the embedded Web server Help system for details about alerts and how to set them up. 144 Chapter 10 Manage and maintain the device ENWW Use the embedded Web server ● View device control status information ● Set the type of paper loaded in each tray ● Determine the remaining life on all supplies and order new ones ● View and change tray configurations ● View and change the device control panel menu configuration ● View and print internal pages ● Receive notification of device and supplies events ● View and change network configuration ● View support content that is specific to the current state of the device When the device is connected to the network, the embedded Web server is automatically available. You can open the embedded Web server from Windows 95 and later. To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later. The embedded Web server works when the device is connected to an IP-based network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You do not need Internet access to open and use the embedded Web server. Open the embedded Web server by using a network connection 1. In a supported Web browser on your computer, type the device IP address or host name in the address/URL field. To find the IP address or host name, print a configuration page. See Use information pages on page 142. NOTE: After you open the URL, you can bookmark it so that you can return to it quickly in the future. 2. The embedded Web server has three tabs that contain settings and information about the device: the Information tab, the Settings tab, and the Networking tab. Click the tab that you want to view. See Embedded Web server sections on page 146 for more information about each tab. ENWW Use the embedded Web server 145 Embedded Web server sections Tab or section Options Information tab ● Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the configuration page. ● Supplies Status: Shows the life remaining of HP supplies, with 0 percent indicating that a supply is empty. This page also provides supplies part numbers. ● Event log: Shows a list of all device events and errors. ● Usage page: Shows a summary of the number of pages the device has printed, grouped by size and type. ● Device Information: Shows the device network name, address, and model information. To change these entries, click Device Information on the Settings tab. ● Control Panel: Shows messages from the device control panel, such as Ready or Sleep mode on. ● Print: Allows you to send print jobs to the device. Settings tab ● Configure Device: Allows you to configure device settings. This page contains the traditional menus found on devices using a control-panel display. Provides the ability to configure the device from your computer ● E-mail Server: Network only. Used in conjunction with the Alerts page to set up incoming and outgoing e-mail, as well as to set e-mail alerts. ● Alerts: Network only. Allows you to set up to receive e-mail alerts for various device and supplies events. ● AutoSend: Allows you to configure the device to send automated e-mails regarding device configuration and supplies to specific e-mail addresses. ● Security: Allows you to set a password that must be entered to gain access to the Settings and Networking tabs. Enable and disable certain features of the embedded Web server. ● Edit Other Links: Allows you to add or customize a link to another Web site. This link is displayed in the Other Links area on all embedded Web server pages. ● Device Information: Allows you to name the device and assign an asset number to it. Enter the name and e-mail address for the primary contact who will receive information about the device. ● Language: Allows you to determine the language in which to display the embedded Web server information. ● Date & Time: Allows time synchronization with a network time server. ● Wake Time: Allows you to set or edit a wake time for the device. Provides device, status, and configuration information NOTE: The Settings tab can be password-protected. If this device is on a network, always consult with the system administrator before changing settings on this tab. Networking tab Provides the ability to change network settings from your computer Network administrators can use this tab to control network-related settings for the device when it is connected to an IP-based network. This tab does not appear if the device is directly connected to a computer, or if the device is connected to a network using anything other than an HP Jetdirect print server. NOTE: The Networking tab can be password-protected. 146 Chapter 10 Manage and maintain the device ENWW Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software. To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site. If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for Linux. Browse to the HP Web Jetadmin host. NOTE: Browsers must be Java-enabled. Browsing from an Apple PC is not supported. ENWW Use HP Web Jetadmin software 147 Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2.8 1. Open the Finder, and then click Applications. 2. Click Library, and then click Printers. 3. Click hp, and then click Utilities. 4. Double-click HP Printer Selector to open the HP Printer Selector. 5. Select the device that you want to configure, and then click Utility. Open the HP Printer Utility in Mac OS X V10.3, V10.4 and later 1. In the Dock, click the Printer Setup Utility icon. NOTE: If the Printer Setup Utility icon does not appear in the Dock, open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility. 2. Select the device that you want to configure, and then click Utility. 148 Chapter 10 Manage and maintain the device ENWW HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. ENWW Item Description Configuration Page Prints a configuration page. Supplies Status Shows the device supplies status. File Upload Transfers files from the computer to the device. Upload Fonts Transfers font files from the computer to the device. Firmware Update Transfers updated firmware files from the computer to the device. Duplex Mode Turns on the automatic two-sided printing mode. Economode & Toner Density Turns on the Economode setting to conserve toner, or adjusts toner density. Resolution Changes the resolution settings, including the REt setting. Lock Resources Locks or unlocks storage products, such as a hard disk. Stored Jobs Manages print jobs that are stored on the device hard disk. Trays Configuration Changes the default tray settings. IP Settings Changes the device network settings and provides access to the embedded Web server. Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Additional Settings Provides access to the embedded Web server. E-mail Alerts Configures the device to send e-mail notices for certain events. Use the HP Printer Utility for Macintosh 149 Manage supplies Using, storing, and monitoring the print cartridge can help ensure high-quality output. Supplies life The average cartridge yield is 15,000 pages in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use. CAUTION: The Economode feature allows the device to use less toner per page. Selecting Economode extends the life of the toner supply and reduces the cost per page but reduces print quality. The printed image is lighter but is adequate for printing drafts or proofs. Hewlett-Packard does not recommend full-time use of Economode. If Economode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, install a new print cartridge even if the print cartridge still contains toner. Approximate print-cartridge replacement intervals Print cartridge Page count Approximate time period1 Black 15,000 pages2 6 months 1 Approximate life is based on 2,000 pages per month. 2 Approximate average A4-/letter-size page count based on approximately 5% coverage. To order supplies, contact your dealer. Manage the print cartridge Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Use genuine HP print cartridges When you use a genuine new HP print cartridge, you can obtain the following supplies information: ● Percentage of supplies remaining ● Estimated number of pages remaining ● Number of pages printed HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. 150 Chapter 10 Manage and maintain the device ENWW To install a new HP print cartridge, see Change the print cartridge on page 152. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge. If the device control-panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see HP fraud hotline and Web site on page 151. HP fraud hotline and Web site Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/ anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your print cartridge might not be a genuine HP print cartridge if you notice the following: ENWW ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging). Manage supplies 151 Replace supplies and parts Carefully follow the guidelines in this section when replacing device supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the device. ● Sufficient space is required above and in the front of the device for removing supplies. ● The device should be located on a flat, sturdy surface. For instructions on installing supplies, see the installation guides provided with each supply item or see more information at www.hp.com/support/ljm5039mfp. NOTE: Hewlett-Packard recommends the use of HP products in this device. Use of non-HP products may cause problems requiring service that is not covered by the HP warranty or service agreements. Change the print cartridge When a print cartridge approaches the end of useful life, a message appears on the control panel recommending that you order a replacement. The device can continue to print using the current print cartridge until a message appears instructing you to replace the cartridge. 1. Open the upper-right door door. 2. Remove the used print cartridge from the device. 152 Chapter 10 Manage and maintain the device ENWW 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 5. ENWW Remove the shipping tape and the orange tab from the new print cartridge. Discard the shipping tape according to local regulations. Replace supplies and parts 153 6. Align the print cartridge with the tracks inside the device, and, using the handle, insert the print cartridge until it is firmly seated, and then close the upper-right door. After a short time, the control panel should display Ready. 7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 8. If you are using a non-HP print cartridge, check the device control panel for further instructions. For additional help, contact your dealer. 154 Chapter 10 Manage and maintain the device ENWW Perform preventive maintenance The device requires periodic maintenance to maintain optimum performance. A control-panel message alerts you when it is time to purchase the preventive maintenance kits. Separate maintenance procedures are required for the printer-portion of the device (the print engine) and for the automatic document feeder (ADF). Preventive maintenance for the print engine You should replace certain parts when a control-panel message alerts you to perform printer maintenance. When page count approaches 200,000 pages printed, the device alerts you to order a maintenance kit. The message can be temporarily cleared by using the Clear Maintenance Message item on the Resets submenu under Administration. When the page count reaches 200,000, you can no longer clear the message and you must install the maintenance kit. To check the number of pages that the device has printed since new maintenance-kit components were installed, print either a configuration page or a supplies-status page. The print-engine maintenance kit includes the following items: ● Fuser ● Rollers (transfer, feed, and separation) ● Separation pads ● Installation instructions Follow the instructions that come with the kit to install it. NOTE: The maintenance kit is a consumable item and is not covered under the original warranty or under most extended warranties. The ADF maintenance kit When the device approaches 60,000 pages fed through the ADF, the device alerts you to order an ADF kit. This message appears approximately one month before the kit needs to be replaced. Order a new kit when this message appears. After feeding 60,000 pages through the ADF, the device alerts you to install the new ADF kit. Install the new kit at that time. The ADF maintenance kit includes the following items: ● One pick-up roller assembly ● One separation pad ● An instruction sheet Follow the instructions that come with the kit to install it. ENWW Replace supplies and parts 155 Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve printquality problems on page 201). This product has a cleaning mode that can correct and prevent these types of problems. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Clean the scanner glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy. NOTE: If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass. 1. Open the scanner lid. 2. Clean the glass by using a damp, lint-free cloth. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass. They might seep under it and damage the device. 3. Clean the scanner strip by using a damp, lint-free cloth. 156 Chapter 10 Manage and maintain the device ENWW Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid. 1. Open the scanner lid. 2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass. 3. Wash the backing gently to loosen debris; do not scrub the backing. 4. Dry the backing by using a chamois or soft cloth. CAUTION: Do not use paper-based wipes because they might scratch the backing. 5. If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol. Clean the ADF If the ADF has trouble feeding documents, clean the ADF pickup roller assembly. 1. ENWW Open the ADF cover. Clean the device 157 2. Wipe the ADF rollers with a soft, dry cloth. 3. Close the ADF cover. NOTE: If you are experiencing jams in the ADF, contact your dealer. Clean the paper path 1. From the Home screen, touch Administration. 2. Touch Print Quality. 3. Touch Calibration/Cleaning. 4. Touch Create Cleaning Page. The device prints a cleaning page. 5. Follow the instructions printed on the cleaning page. 158 Chapter 10 Manage and maintain the device ENWW Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored. The offset values are then used when producing scans so that the correct portion of the document is captured. Scanner calibration should be carried out only if you notice offset problems with the scanned images. The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely. 1. From the Home screen, touch Administration. 2. Touch Troubleshooting. 3. Touch Calibrate Scanner and then follow the instructions in the onscreen dialog box. The device starts the calibration process, and Calibrating appears on the touchscreen status line until the process is complete. ENWW Calibrate the scanner 159 160 Chapter 10 Manage and maintain the device ENWW 11 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ENWW ● Problem-solving checklist ● Problem-solving flowchart ● Solve general printing problems ● Control-panel message types ● Control-panel messages ● Common causes of jams ● Jam locations ● Jam recovery ● Clear jams ● Clear staple jams ● Solve print-quality problems ● Solve network printing problems ● Solve fax problems ● Solve copy problems ● Solve e-mail problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux problems ● Solve PostScript problems 161 Problem-solving checklist If you are experiencing problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Was a recently replaced print cartridge installed correctly, and was the pull tab and/or attached tape on the cartridge removed? For additional information about installation and setup, see the getting started guide. If you cannot find solutions to problems in this guide, contact your dealer. Factors that affect performance Several factors affect the time it takes to print a job: ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Device processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB connection ● The I/O configuration ● The amount of memory installed ● The network operating system and configuration (if applicable) ● Device personality (PCL or PS) NOTE: Although additional memory can resolve memory problems, improve how the device handles complex graphics, and improve download times, it will not increase maximum printing speed (ppm). 162 Chapter 11 Problem solving ENWW Problem-solving flowchart Symptom Check Possible causes Possible solutions The control-panel display is blank, no lights are lit, and the device makes no sounds from the motors. Is the power on? The power switch might be off. 1. Make sure the device is plugged in and the power switch is on. 2. Test the power outlet by plugging the device into an outlet that is known to work. The internal power supply might have failed. 3. If the problem persists, contact your dealer. Several conditions can cause an error message to appear. 1. Follow the instructions on the control panel to resolve the problem. 2. For more information, see Controlpanel messages on page 172. 3. If the problem persists, contact your dealer. The control panel indicates an error. Paper-feed problems The power cord might be unplugged. The power outlet might not be working correctly. Do error messages appear on the controlpanel display? Are the main features, such as Copy and E-mail on the touchscreen inactive? The scanner shipping lock might be in the locked position. Make sure the scanner shipping lock is unlocked. The scanner lock is on the left side of the device, underneath the scanner. Do jams occur frequently? The media does not meet specifications. 1. Make sure the media meets specifications for the device. See Select print media on page 66. 2. Open all doors and trays and check for jammed media. See Clear jams on page 183. 3. Make sure the print cartridge is installed correctly. See Change the print cartridge on page 152. 4. Install the device maintenance kit. See Perform preventive maintenance on page 155. 5. If the problem persists, contact your dealer. The original document might be printed on media that is too light or too heavy for the ADF. 1. If the original document is printed on very heavy or light media, copy by using the flatbed glass. The ADF rollers and separation pad might be dirty. 2. Clean the ADF rollers and separation pad. See Clean the ADF on page 157. 3. Install the ADF maintenance kit. See Perform preventive maintenance on page 155. 4. If the problem persists, contact your dealer. Paper remains in the device after clearing a previous jam. Some of the shipping tape, cardboard, or shipping locks are still in the device. The maintenance kit items might be ready for replacement. Do original documents feed correctly through the ADF? The ADF maintenance kit parts might need to be replaced. ENWW Problem-solving flowchart 163 Symptom Check Possible causes Possible solutions Copy problems Are copies blank? The originals might have been loaded upside-down. 1. In the ADF, load original documents face-up. 2. On the scanner glass, load original documents face-down. 3. If the problem persists, contact your dealer. Are copies of poor quality from the ADF and the scanner glass? The copy settings need to be adjusted for the original document. See Adjust the copy settings on page 115. If the problem persists, contact your dealer. Are copies of poor quality only from the ADF? The ADF glass strip might be dirty. Clean the glass strip that is to the left of the scanner glass. See Clean the device on page 156. If the problem persists, contact your dealer. Are copies of poor quality only from the scanner glass? The scanner glass might be dirty Clean the scanner glass. See Clean the device on page 156. If the problem persists, contact your dealer. Print-quality problems General printing problems Is the overall print quality poor? The media does not meet specifications. 1. Is the printing too light? The print cartridge might be empty or damaged. Do lines, streaks, or dots appear on the pages? The maintenance kit items might be ready for replacement. Can you print documents from a computer? The computer cable might be defective. Make sure the media meets specifications for the device. See Select print media on page 66. 2. Replace the print cartridge. See Change the print cartridge on page 152 3. Install the device maintenance kit. See Perform preventive maintenance on page 155. 4. If the problem persists, contact your dealer. 1. Try printing a configuration page at the control panel. Touch Network Address and then touch Print. The printer driver might need to be reinstalled. If the page prints, the problem is with the cable or the driver. 164 Chapter 11 Problem solving 2. Reconnect the cables. 3. Reinstall the printer driver. 4. If the problem persists, contact your dealer. ENWW Symptom Check Possible causes Possible solutions Can you print over the network? The network might not be configured correctly. 1. Try connecting the computer directly to the device. If you can print, the problem is with the network configuration. See Solve network printing problems on page 214. 2. If the problem persists, contact your dealer. 1. Try printing from a different software program. If you can print, the problem is with the original software program. 2. See the documentation for the software program. 1. Remove the staple cassette and check if it is jammed or empty. See Clear staple jams on page 198. 2. For copy jobs, select the Staple/ Collate option at the control panel. Are you having problems printing from specific software programs? Stapling problems Are jobs stapled? The problem might be with the software program. The staple cassette might be jammed. The staple cassette might need to be replaced. The job might not be configured for stapling. For print jobs, make sure the stapler/stacker is configured in the printer driver. You might be using a paper size that is not supported for stapling. Are the staples holding the pages together? You might be using staples that are not made for this device. The job might have too many pages for stapling. Are the staples in the correct location? Stacking problems ENWW Are pages skewed? You might need to change the page orientation for the job. The jam-access door might not be closed completely. 3. Use only Letter- or A4-size paper for staple jobs. 4. If the problem persists, contact your dealer. 1. Replace the staple cartridge with a staple cartridge that is made for this device. 2. The stapler supports jobs that have 30 or fewer pages, or a 3 mm stack height. 3. If the problem persists, contact your dealer. 1. For print jobs, adjust the page layout in the software program. 2. For copy jobs, load the document into the ADF with the long-edge feeding first. See Load media into the input trays on page 71. 3. If the problem persists, contact your dealer. 1. Make sure all the doors on the left side of the device are closed completely. 2. If the problem persists, contact your dealer. Problem-solving flowchart 165 Symptom Check Possible causes Possible solutions Are the pages stacked neatly? The paper might not meet specifications for the device. 1. Use paper that meets specifications. See Select print media on page 66 2. Store media in an area that meets specifications. See Operating environment on page 238. 3. Try using paper from an unopened ream. 4. If the problem persists, contact your dealer. The paper might be stored in an environment that does not meet specifications. E-mail problems Are you able to send email attachments? The SMTP gateway might need to be reconfigured. See Solve e-mail problems on page 221. The device might be configured so that the “From” e-mail address cannot be changed. Use the embedded Web server to change these settings. See Use the embedded Web server on page 145. Does an “E-mail gateway not responding” message appear on the control panel? Are you able to change the “From” e-mail address? The device might require you to sign in before you can change the “From” e-mail address. Are you able to change the file type or the color setting for e-mail attachments? Do you receive a “job failed” e-mail message when you try to send an email attachment? Change the settings at the control panel or by using the embedded Web server. The e-mail address to which you are sending the document might be incorrect. 1. At the control panel, touch E-mail, and then touch More Options. See Change e-mail settings for the current job on page 131. 2. To change the settings by using the embedded Web server, see Use the embedded Web server on page 145. 1. Send a test e-mail from your computer. 2. Use the embedded Web server to change the maximum allowable size for e-mail attachments. See Use the embedded Web server on page 145. 1. At the control panel, touch Administration, touch Initial Setup, and touch Fax Setup. 2. Configure the settings for Location, Date/Time, and Fax Header. The file size might be larger than the maximum allowable size for the SMTP gateway. Fax problems Is the Fax feature on the control panel inactive? 166 Chapter 11 Problem solving You need to provide required settings before using the Fax feature. ENWW Symptom Check Possible causes Possible solutions Is the Fax feature on the control panel completely missing? The fax accessory might be installed incorrectly. 1. Make sure the fax accessory is installed correctly and that none of the pins are bent. See Install the fax accessory on page 134. 2. Print a configuration page and check the modem status. It should indicate “Operational/Enabled”. If the modem status is anything else, the problem is with the fax accessory. Is the Fax feature configured correctly but you cannot send faxes? You must use the phone cord that came with the device. The phone cord might not be connected securely or the telephone line might not be working. You might have connected the device to a digital phone line instead of an analog phone line. The fax accessory requires an analog phone line. Is the Fax feature configured correctly but you cannot receive faxes? A line splitter or surge-protection device might be interfering with incoming faxes. An answering machine or voice-mail system might be intercepting the incoming fax transmission. ENWW See Solve fax problems on page 215. 1. Always use the phone cord that came with the device. 2. Test the telephone line by connecting a telephone to it and making a call. 3. Make sure you are connecting the device to an analog phone line. See Solve fax problems on page 215. 1. Do not use line splitters or surgeprotection devices. 2. Disconnect the answering machine or voice-mail system. 3. Set the number of rings-to-answer for the fax accessory to a lower number. See Initial Setup menu on page 30. 4. Make sure the device is connected to a dedicated analog phone line. Do not use a roll-over line. Problem-solving flowchart 167 Solve general printing problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Check tray type and size configurations at the control panel. For Macintosh computers, use the HP Printer Utility to change the priority of the tray. The configured size and type do not match the size and type of the media that is loaded in the tray. Through the control panel, change the configured size and type to match the size and type of the media that is loaded in the tray. Device does not pull paper from tray. Cause Solution The tray is empty. Load paper in the tray. The paper guides are set incorrectly. To set the guides correctly, see Load media into the input trays on page 71. Make sure that the leading edge of the paper stack in the tray is even. An uneven edge can prevent the lift plate from rising. Paper curls when it exits the device. Cause Solution The paper curls when it exits to the top output bin. Turn over the paper that you are printing on. Reduce the fusing temperature to reduce the curling. (See Print Quality menu on page 46) Print job is extremely slow. Cause Solution The job might be very complex. Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the device. The maximum speed of the device cannot be exceeded even when more memory is added. Printing speeds might be automatically reduced when printing on custom-sized media. Note: Slower speeds are expected when printing on narrow paper or rotated paper, when printing from tray 1, or when the fuser mode is adjusted for certain types of media. 168 Chapter 11 Problem solving ENWW Print job is extremely slow. Cause Solution You are printing a PDF or PostScript (PS) file but are using a PCL device driver. Try using the PS device driver rather than the PCL device driver. (You can usually do this from a software program.) In the device driver, Optimize for: is set to cardstock, heavy, rough, or bond paper. In the device driver, set the type to plain paper (see Control print jobs on page 86). NOTE: If you change the setting to plain paper, the print job will print faster. However, if you are using heavy media, for best results leave the device driver set to heavy even though printing might be slower. Print job prints on both sides of the paper. Cause Solution The device is set for duplexing. See Open the printer drivers on page 11 to change the setting, or see the online Help. Print job contains only one page but the device processes the back side of the page as well (the page comes part of the way out, and then goes back into the device). Cause Solution The device is set for duplexing. Even if the print job contains only one page, the device also processes the back side. See Open the printer drivers on page 11 to change the setting, or see the online Help. Pages print, but are totally blank. Cause Solution The sealing tape might still be on the print cartridge. Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge. The file might have blank pages. Check the file to make sure that it does not contain blank pages. The device prints, but the text is wrong, garbled, or incomplete. ENWW Cause Solution The device cable is loose or defective. Disconnect the device cable and reconnect it. Try a print job that you know works. If possible, attach the cable and device to another computer and try a print job that you know works. Finally, try a new cable. The device is on a network or sharing device and is not receiving a clear signal. Disconnect the device from the network and use USB cable to attach it directly to a computer. Print a job that you know works. The wrong driver was selected in the software. Check the software device selection menu to make sure that an HP LaserJet M5039XS device is selected. The software program is malfunctioning. Try printing a job from another program. Solve general printing problems 169 The device does not respond when you select Print in the software. Cause Solution The device is out of media. Add media. The device might be in the manual-feed mode. Change the device from manual-feed mode. The cable between the computer and the device is not connected correctly. Disconnect and reconnect the cable. The device cable is defective. If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable. The wrong device was selected in the software. Check the software device selection menu to make sure that an HP LaserJet M5039XS device is selected. The device might have a jam. Clear any jams, paying careful attention to the duplexer area (if your model has a duplexer). See Clear jams on page 183. The software for the device is not configured for the device port. Check the software device selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the device is attached to the correct one. The device is on a network and is not receiving a signal. Disconnect the device from the network and use a parallel or USB cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works. Clear any stopped jobs from the print queue. The device is not receiving power. If no lights are on, check the power cord connections. Check the power switch. Check the power source. The device is malfunctioning. Check the control-panel display for messages and lights to determine if the device is indicating an error. Note any message and see Control-panel messages on page 172. 170 Chapter 11 Problem solving ENWW Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online. Warning messages Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until you touch OK. Some warning messages are clearable. If Clearable Warnings is set to Job on the device Device Behavior menu, the next print job clears these messages. Error messages Error messages communicate that some action must be performed, such as adding paper or clearing a jam. Some error messages are auto-continuable. If Auto Continue is set on the menus, the device will continue normal operation after an auto-continuable error message appears for 10 seconds. NOTE: Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job. Critical-error messages ENWW Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the device off and then on. These messages are not affected by the Auto Continue setting. If a critical error persists, service is required. Control-panel message types 171 Control-panel messages Table 11-1 Control-panel messages Control panel message Description Recommended action 10.32.00 - Unauthorized Supply A supply has been installed that does not pass the authentication test for genuine HP supplies. If you believe you purchased a genuine HP supply, visit us at www.hp.com/go/ anticounterfeit. Any repair required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. To continue printing, touch OK. 10.XX.YY Supply memory error The device cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge. Reinstall the print cartridge, or install a new HP print cartridge. 11.XX - Internal clock error To continue touch OK The device real time clock has experienced an error. Whenever the device is turned off and then turned on again, set the time and date at the control panel. See Time/Scheduling menu on page 27. If the error persists, you might need to replace the formatter. 13.XX.YY - Jam in Tray 1 Media is jammed in tray 1. Remove the jammed media from tray 1. Follow the instructions in the onscreen dialog box, or see Clear jams from the tray 1 input area on page 193. 13.XX.YY - Jam in Tray X Media is jammed in the specified tray. Follow the instructions in the onscreen dialog box, or see Clear jams from the input areas of trays 2 and 3 on page 193 or Clear jams from the input areas of optional trays on page 195. 13.XX.YY - Jam inside duplexer Media is jammed in the duplexer. Follow the instructions in the onscreen dialog box, or see Clear jams from the optional duplexer on page 189. 13.XX.YY - Jam inside left door Media is jammed inside the left door. Follow the instructions in the onscreen dialog box, or see Clear jams from the stapler/ stacker on page 186. 13.XX.YY - Jam inside lower-left door Media is jammed inside the lower-left door. Follow the instructions in the onscreen dialog box, or see Clear jams from the output path on page 188. 13.XX.YY - Jam inside lower-right door Media is jammed inside the lower-right door. Follow the instructions in the onscreen dialog box, or see Clear jams from the input areas of optional trays on page 195. 13.XX.YY - Jam inside middle-right door Media is jammed inside the middle-right door. Follow the instructions in the onscreen dialog box, or see Clear jams from the input areas of trays 2 and 3 on page 193. 13.XX.YY - Jam inside upper-right door Media is jammed inside the upper-right door. Follow the instructions in the onscreen dialog box, or see Clear jams from the printcartridge area on page 191. 13.XX.YY - Paper wrapped around fuser A jam has occurred because paper has wrapped around the fuser. Follow the instructions in the onscreen dialog box. 172 Chapter 11 Problem solving ENWW Table 11-1 Control-panel messages (continued) Control panel message Description 13.XX.YY - Stapler jam inside stapler door A jam has occurred inside the stapler door. Recommended action Follow the instructions in the onscreen dialog box, or see Clear staple jams on page 198. 20 Insufficient memory To continue touch The device received more data than can fit in Touch OK to print the transferred data (some OK the available memory. You might have tried data might be lost), and then simplify the print to transfer too many macros, soft fonts, or job or install additional memory. complex graphics. 21 Page too complex To continue touch OK The page formatting process was not fast enough for the device. Touch OK to print the transferred data. (Some data might be lost.) If this message appears often, simplify the print job. 22 EIO <X> buffer overflow To continue touch OK Too much data was sent to the EIO card in the specified slot (X). An incorrect communications protocol might be in use. Touch OK to print the transferred data. (Some data might be lost.) 22 Embedded I/O buffer overflow To continue touch OK Too much data was sent to the embedded HP Jetdirect print server. Touch OK to print the transferred data. (Some data might be lost.) 22 USB I/O buffer overflow To continue touch OK Too much data was sent to the USB buffer. Touch OK to clear the error message. (Data will be lost.) 30.1.YY Scanner failure An error has occurred in the scanner. Turn the device off and then on. Check the host configuration. If this message persists, contact your dealer. Make sure the scanner lock is in the unlocked position. If this message persists, contact your dealer. 40 Bad serial transmission To continue touch OK A serial data error (parity, framing, or line Touch OK to clear the error message. (Data overrun) occurred as data was being sent by will be lost.) the computer. 40 EIO <X> bad transmission To continue The connection between the device and the touch OK EIO card in the specified slot has been broken. Touch OK to clear the error message and continue printing. 40 Embedded I/O bad transmission To continue touch OK Turn the device off, and then turn the device on. A temporary printing error has occurred. If this message persists, contact your dealer. 41.3 - Load tray <XX> To use another tray, The specified tray does not contain the touch OK specified media size. Touch OK to use a tray that contains media of the correct size. 41.3 - Load tray <XX>: <Type>, <Size> The specified tray is loaded with media that is longer or shorter in the feed direction than the size configured for the tray. Touch OK to display Tray <X> Size. Reconfigure the size in a tray so that the device will use a tray that is loaded with the size of media required for the print job. If the message does not clear automatically from the control-panel display, turn the device off, and then turn the device on. 41.X Error To continue touch OK A temporary printing error occurred. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. If this message persists, contact your dealer. 49.XXXXX ERROR To continue turn off then on A critical firmware error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. ENWW Control-panel messages 173 Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 50.X FUSER ERROR To continue turn off then on A fuser error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 51.XY ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 52.XY ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 53.XY.ZZ CHECK RAM DIMM SLOT <X> To A problem exists with the device memory. continue turn off then on The DIMM that caused the error will not be used. You might need to reinstall or replace the DIMM. Turn the device off, and then replace the DIMM. See Installing printer memory on page 251. If this message persists, contact your dealer. 54.XX ERROR A temporary printing error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 55.XX.YY DC CONTROLLER ERROR To continue turn off then on The print engine is not communicating with the formatter. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 56.XX ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 57.X ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 58.XX ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 59.XY ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 62 NO SYSTEM To continue turn off then on A problem exists with the device firmware. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 64 ERROR To continue turn off then on A scan buffer error occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 174 Chapter 11 Problem solving ENWW Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 68.X Permanent storage full The device NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. If this message persists, contact your dealer. 68.X Permanent storage write fail The device NVRAM is failing to write. Printing Touch OK to clear the message. If the can continue, but some unexpected functions message is not cleared, turn the device off, might occur if an error occurred in permanent and then turn the device on. storage. If this message persists, contact your dealer. 68.X Storage error settings changed To continue touch OK One or more device settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. A temporary printing error occurred. Turn the device off, and then turn the device on. 69.X ERROR To continue turn off then on If this message persists, contact your dealer. If this message persists, contact your dealer. 79.XXXX ERROR To continue turn off then A critical hardware error occurred. on Turn the device off, and then turn the device on. If this message persists, contact your dealer. 8X.YYYY EIO ERROR To continue turn off then on 8X.YYYY EMBEDDED JETDIRECT ERROR To continue turn off then on The EIO accessory card has encountered a critical error, as specified by YYYY. The embedded HP Jetdirect print server has encountered a critical error, as specified by YYYY. Try the following actions to clear the message. 1. Turn the device off, and then turn the device on. 2. Turn the device off, reinstall the EIO accessory, and then turn the device on. 3. Replace the EIO accessory. Turn the device off, and then turn the device on. If this message persists, contact your dealer. Access denied menus locked The control panel function that you are trying Contact the network administrator. to use has been locked to prevent unauthorized access. Action not currently available for Tray <X> A duplexed (2-sided) document was Tray size cannot be any size/any custom requested from a tray that is set to Any size or Any custom. Duplexing is not allowed from a tray configured to Any size or Any custom. Select another tray or reconfigure the tray. Authentication Required Authentication has been enabled for this feature or destination. A username and password are required. Type the user name and password, or contact the network administrator. Authentication Required To Use This Feature A user name and password are required. Type the user name and password, or contact the network administrator. Bad duplexer connection The duplex printing accessory is not connected correctly to the device. Remove and reinstall the duplexer. If the message persists contact your dealer. ENWW Control-panel messages 175 Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Chosen personality not available To continue touch OK A print job requested a language (personality) that is not available for this device. The job will not print and will be cleared from memory. Print the job by using a printer driver for a different printer language, or add the requested language to the device (if possible). To see a list of available personalities, print a configuration page. See Use information pages on page 142. Digital send communication error An error has occurred during a digital send task. Contact the network administrator. Document feeder cover open The document feeder (ADF) cover is open. Close the document feeder (ADF) cover. Follow the instructions in the onscreen dialog box. Document feeder empty The document feeder (ADF) does not contain paper. Load paper in the document feeder (ADF) input tray. Document feeder paper jam Media is jammed in the document feeder (ADF). Follow the instructions in the onscreen dialog box. See Clear jams from the automatic document feeder (ADF) on page 183. Document feeder pick error The document feeder (ADF) experienced an error while picking media. Make sure that your original contains no more than 50 pages. Follow the instructions in the onscreen dialog box. E-mail Gateway did not accept the job because the attachment was too large. The scanned documents have exceeded the size limit of the server. Send the job again using a lower resolution, smaller file size setting, or fewer pages. See Use the embedded Web server on page 145 to learn how to reduce the size of the attachment. Contact the network administrator to enable sending the scanned documents by using multiple e-mails. E-mail Gateway did not respond. Job failed. A gateway has exceeded the time out value. Validate the SMTP IP address. See Solve e-mail problems on page 221. E-mail Gateway rejected the job because of the addressing information. Job failed. One or more of the e-mail addresses is incorrect. Send the job again with the correct addresses. Error executing Digital Send job. Job failed. A digital send job has failed and cannot be delivered. Try to send the job again. Folder list is full. To add a folder, you must first delete a folder. The device limits the number of folders that can be established. Delete an unused folder to add a new folder. HP digital sending: delivery error A digital send job has failed and cannot be delivered. Send the job again. Insert or close tray <XX> The specified tray is missing or open. Insert or close the specified tray to continue. Install black cartridge The print cartridge has been removed or has been installed incorrectly. Replace or reinstall the print cartridge correctly to continue printing. Insufficient memory to load fonts/data <device> To continue touch OK The device does not have enough memory to load the data (for example, fonts or macros) from the location specified. Touch OK to continue without this information. If the message persists, add more memory. 176 Chapter 11 Problem solving ENWW Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Jam in document feeder Media is jammed in the document feeder (ADF). Remove jammed media from the document feeder (ADF). Follow the instructions in the onscreen dialog box, or see Clear jams from the automatic document feeder (ADF) on page 183. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact your dealer. LDAP server is not responding. Contact administrator. The LDAP server has exceeded the time out Verify the LDAP server address. See Solve e-mail problems on page 221. Contact the value for an address request. network administrator. Load Tray 1: <type>, <size> The tray is empty or configured for a different size than the size requested. Follow the instructions in the onscreen dialog box. Manually feed: <type>, <size> The specified job requires manual feed from tray 1. Load the requested media into tray 1. To override the message, touch OK to use a type and size of media that is available in another tray. Network connection required for digital sending. Contact administrator. A digital-sending feature has been configured, but a network connection is not detected. Verify the network connection. See Solve network printing problems on page 214. Contact the network administrator. Non HP supply installed Economode disabled A non-HP supply or a refilled HP supply has been installed. Follow the instructions in the onscreen dialog box. Novell Login Required Novell authentication has been enabled for this destination. Enter Novell network credentials to access the copy and fax features. Order black cartridge The number of pages remaining for the print Touch OK to continue printing until the print cartridge has reached the low threshold. The cartridge is out of toner. device was set to stop printing when a supply To order a new print cartridge, contact your needs to be ordered. dealer. Order staple cartridge Fewer than 20 staples remain in the staple cartridge. Printing can continue. Contact your dealer to order a new staple cartridge. Output bin <X> full The specified output bin is full, and printing cannot continue. Empty the bin to continue printing. Output paper path open The stapler door is open and must be closed Make sure the staple cartridge is snapped before printing can continue. into position and that the stapler door is closed. Password or name is incorrect. Please enter correct login. The user name or password was typed incorrectly. Retype the user name and password. PIN is incorrect. Please enter a 4-digit PIN. The PIN format is incorrect. Type the 4-digit PIN. PIN is incorrect. Please re-enter PIN. The PIN was typed incorrectly. Retype the PIN. Please turn device off and install hard disk. The requested job requires a hard disk, but the device does not have a hard disk installed. Turn the device off and install a hard disk. Reinsert duplexer The duplexer has been removed and must be Reinsert the duplexer in the device. reinstalled. ENWW Control-panel messages 177 Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Replace black cartridge The print cartridge is out of toner. Printing cannot continue because damage to the device might result. Replace the print cartridge. See Change the print cartridge on page 152. NOTE: Depending on how the device is configured, this message might appear when it is time to order a new print cartridge. In this case, the message indicates that you can touch OK to continue printing. Replace black cartridge To continue touch OK The print cartridge is out of toner. Replace the print cartridge. (See Change the print cartridge on page 152.) Replace staple cartridge The stapler is out of staples. Replace the staple cartridge. Load staples on page 89. For information about ordering a new staple cartridge, contact your dealer. Resend stapler/stacker firmware A problem occurred while updating the firmware for the stapler/stacker. Send the upgrade again. Sanitizing disk <X>% complete Do not power off The hard disk is being cleaned. Contact the network administrator. Scan failure Press Start to rescan The scan was unsuccessful and the document needs to be rescanned. If necessary, reposition the document to rescan it, and then press Start. SMTP gateway not responding The SMTP gateway has exceeded a time out Verify the e-mail server address. See Solve e-mail problems on page 221. Contact the value. network administrator. The digital sending service at <IP Address> does not service this MFP. Contact administrator. The device cannot communicate with the specified IP address. Verify the IP address. Contact the network administrator. The digital sending service must be upgraded to support this version of the MFP firmware. Contact administrator. The digital sending service is not supported by the device firmware version that is currently installed. Check the firmware version. Contact the network administrator. The folder you have entered is not a valid The folder name was entered incorrectly, or folder. the folder does not exist. Re-enter the folder name correctly, or add the folder. Too many pages in job to staple The maximum number of sheets the stapler can staple is 30. For print jobs that have more than 30 pages, staple them manually. Unable to connect A network connection is not detected. Verify the network connection. Contact the network administrator. Unable to copy The device was unable to copy the document. To temporarily hide this message in order to If this message persists, contact your dealer. fax or send to e-mail, touch Hide. Unable to send A network connection is not detected. Verify the network connection. Contact the network administrator. Unable to send fax. Please check fax configuration. The device is unable to send a fax job. Contact the network administrator. Unable to send job The device is unable to send a job. To temporarily hide this message in order to send e-mail, touch Hide. If this message persists, contact your dealer. Unable to store job The device is unable to store a job. To temporarily hide this message in order to fax or send to e-mail, touch Hide. If this message persists, contact your dealer. 178 Chapter 11 Problem solving ENWW Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action User name or password is incorrect. Please re-enter. The user name or password was typed incorrectly. Retype the user name and password. User name, job name, or PIN is missing. One or more of the required items has not been selected or typed. Select the correct user name and job name, and type the correct PIN. ENWW Control-panel messages 179 Common causes of jams The device is jammed. 1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Media and trays on page 59. A component is installed incorrectly. Verify that the print cartridge is correctly installed. You are using media that has already passed through a device or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly. Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load media into the input trays on page 71. The media is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. The media is binding or sticking together. Remove the media, flex it, rotate it 180°, or flip it over. Reload the media into the input tray. The media is removed before it settles into the output bin. Reset the device. Wait until the page completely settles in the output bin before removing it. During two-sided printing, you removed the paper before the second side of the document was printed. Reset the device and print the document again. Wait until the page completely settles in the output bin before removing it. The media is in poor condition. Replace the media. The internal tray rollers are not picking up the media. If the media is heavier than 163 g/m2 (43 lb), it might not be picked from the tray. The media has rough or jagged edges. Replace the media. The media is perforated or embossed. Perforated or embossed media does not separate easily. Feed single sheets from tray 1. Device supply items have reached the end of their useful life. Check the device control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Use information pages on page 142. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. Not all device packing material was removed. Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the device. If the device still continues to jam, contact your dealer. 180 Chapter 11 Problem solving ENWW Jam locations Use this illustration to troubleshoot jams in the device. For instructions about clearing jams, see Clear jams on page 183. ENWW 1 ADF See Clear jams from the automatic document feeder (ADF) on page 183. 2 Stapler/stacker See Clear jams from the stapler/stacker on page 186 for media jams or see Clear staple jams on page 198 for staple jams. 3 Output path See Clear jams from the output path on page 188. 4 Duplex path (for two-sided printing) See Clear jams from the optional duplexer on page 189. 5 Stapler/stacker output bin See Clear jams from the stapler/stacker on page 186. 6 Output bin See Clear jams from the output path on page 188. 7 Print cartridge See Clear jams from the print-cartridge area on page 191. 8 Input trays See Clear jams from the tray 1 input area on page 193 and Clear jams from the input areas of trays 2 and 3 on page 193. 9 Optional input trays See Clear jams from the input areas of optional trays on page 195. Jam locations 181 Jam recovery The device has a jam-recovery feature that determines if the device will reprint jammed pages after the jam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to reprint jammed pages. This setting helps conserve device memory. ● On instructs the device to reprint any page that was involved in a paper jam after the jam has been cleared. NOTE: During the recovery process, the device might reprint pages that were printed before the jam occurred. Be sure to remove any duplicated pages. To improve print speed and increase memory resources, you might want to disable the jam recovery. Turn off jam recovery 1. From the Home screen, touch Administration. 2. Touch Device Behavior. 3. Touch Warning/Error Behavior. 4. Touch Jam Recovery. 5. Touch Off. 6. Touch Save. 182 Chapter 11 Problem solving ENWW Clear jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams. Clear jams from the automatic document feeder (ADF) Occasionally, media becomes jammed during a fax, copy, or scan job. When this happens, the controlpanel message Jam in document feeder alerts you to the jam. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. ENWW 1. Open the ADF cover. 2. If you were copying two-sided documents, lift the green lever to open the reversing unit, and then remove any media from inside the reversing unit. Clear jams 183 3. Gently try to remove the page without tearing it. Also pull paper from the ADF output bin. If you feel resistance, go to the next step. 4. Turn the green wheel to advance the media out of the ADF. 5. Close the ADF cover. If you were not able to remove all of the jammed media, continue to the next step. 184 Chapter 11 Problem solving ENWW ENWW 6. Open the ADF lid and gently loosen the media by using both hands. 7. When the media is free, gently pull it out in the direction shown. 8. Close the lid to the flatbed scanner. Clear jams 185 Clear jams from the stapler/stacker The control-panel message 13.XX.YY Jam inside left door on the HP LaserJet M5039XS MFP alerts you to a jam in the stapler/stacker. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. If the most of the jammed media is visible exiting the device into the stapler/stacker output bin, grasp both sides of the media and slowly pull the media out of the device. NOTE: If media is jammed in the stapler/stacker, but most of the media is still inside the device, it is better to remove it through upper-left door. 2. Open the upper-left door. 3. Press the green bar to release any jammed media and look for jammed media inside the device. 186 Chapter 11 Problem solving ENWW 4. Grasp both sides of the media, and slowly pull the media out of the device. 5. Close the upper-left door door. Make sure that both sides of the door snap into place. If a jam message persists, there is still media in the device. Look for media in other locations. ENWW Clear jams 187 Clear jams from the output path To clear jams in output path, follow the instructions on the onscreen dialog box or follow the steps below. The following control-panel messages alert you to jams in the output path: ● 13.XX.YY Jam inside left door ● 13.XX.YY Jam inside lower-left door 1. If the most of the jammed media is visible exiting the device into the output bin, grasp both sides of the media and slowly pull the media out of the device. NOTE: If media is jammed in the output bin, but most of the media is still inside the device, it is better to remove it through jam-access door. 2. Open the jam-access door. 188 Chapter 11 Problem solving ENWW 3. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTE: If media is difficult to remove, try opening the upper-right door and removing the print cartridge to release pressure on the media. 4. Close the jam access door. If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from the optional duplexer The control-panel message 13.XX.YY Jam inside duplexer alerts you to a jam in the optional duplexer. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. ENWW Remove the duplexer. Clear jams 189 2. Remove any media from the duplexer. 3. Reinstall the duplexer. 190 Chapter 11 Problem solving ENWW Clear jams from the print-cartridge area The control-panel message 13.XX.YY Jam inside upper-right door alerts you to a jam in the printcartridge area. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. Open the jam access door. 2. Open the upper-right door and remove the print cartridge. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. 3. ENWW Lift the metal plate inside the device. Clear jams 191 4. Slowly pull the media out of the device. Be careful to not tear the media. CAUTION: Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 5. Replace the print cartridge, and then close the upper-right door. 6. Close the jam access door. If a jam message persists, there is still media in the device. Look for media in other locations. 192 Chapter 11 Problem solving ENWW Clear jams from the input-tray areas Clear jams from the tray 1 input area The control-panel message 13.XX.YY Jam in Tray 1 alerts you to a jam in the tray 1 input area. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. If the edge of the media is visible in the feed area, slowly pull it out of the device. 2. If the edge of the media is not visible, remove media from tray 1 and see Clear jams from the printcartridge area on page 191. Clear jams from the input areas of trays 2 and 3 To clear jams in tray 2 and tray 3, follow the instructions on the onscreen dialog box or follow the steps below. The following control-panel messages alert you to jams in trays 2 and 3: ENWW ● 13.XX.YY Jam in Tray 2 ● 13.XX.YY Jam in Tray 3 ● Jam inside lower-left door ● Jam inside middle-left door 1. Open the right-side access door. If the jammed page is visible, gently pull it out of the device. 2. If you were not able to clear the jam by using the door, slide the tray out of the device, and remove any damaged paper from the tray. Clear jams 193 3. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and then out of the device. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the print-cartridge area. 4. Close the door and slide the tray back into the device. NOTE: Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. NOTE: If you were not able to clear the jam from the input area, paper might be jammed in the printcartridge area. See Clear jams from the print-cartridge area on page 191. If a jam message persists, there is still media in the device. Look for media in other locations. 194 Chapter 11 Problem solving ENWW Clear jams from the input areas of optional trays To clear jams in optional trays, follow the instructions on the onscreen dialog box or follow the steps below. The following control-panel messages alert you to jams in optional trays: ENWW ● 13.XX.YY Jam in Tray 4 ● 13.XX.YY Jam in Tray 5 ● 13.XX.YY Jam in Tray 6 ● Jam inside middle-left door ● Jam inside lower-left door 1. Open the right-side access door. If the jam is in tray 5 or tray 6, also open the lower-right access door. If the jammed page is visible, gently pull it out of the device. 2. If you were not able to clear the jam by using the doors, slide the tray out of the device, and remove any damaged paper from the tray. Clear jams 195 3. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and out of the device. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the upper, right door. 4. Close the doors and slide the tray back into the device. NOTE: Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. NOTE: If you were not able to clear the jam from the input area, paper might be jammed in the printcartridge area. See Clear jams from the print-cartridge area on page 191. If a jam message persists, there is still media in the device. Look for media in other locations. 196 Chapter 11 Problem solving ENWW Solve repeated jams If jams occur frequently, try the following actions: ENWW ● Check all the jam locations. A piece of media might be stuck somewhere in the device. ● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled. ● Check that all trays and paper-handling accessories are completely inserted into the device. (If a tray is open during a print job, a jam might occur.) ● Check that all covers and doors are closed. (If a cover or door is open during a print job, a jam might occur.) ● The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack. ● If you are printing from tray 1, try feeding fewer sheets of media at a time. ● If you are printing small sizes (such as index cards), make sure that the media is oriented correctly in the tray. ● Turn over the media stack in the tray. Also, try rotating the stack 180°. ● Try rotating media to feed through the device from a different orientation. ● Check the media quality. Do not use damaged or irregular media. ● Use only media that meets HP specifications. See Media and trays on page 59. ● Do not use media that has already been used in a printer or copier. Do not print on both sides of envelopes, transparencies, vellum, or labels. ● Do not use media with staples or media that has had the staple removed. Staples can damage the device and can void warranty. ● Make sure that the power supplied to the device is steady and meets specifications. See Specifications on page 235. ● Clean the device. See Clean the device on page 156. ● Contact your dealer to perform routine maintenance. Clear jams 197 Clear staple jams To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of media (80 g/m2 or 20 lb) at a time. The control-panel message 13.XX.YY Stapler jam inside stapler door on the HP LaserJet M5039XS MFP alerts you to a staple jam. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. Open the stapler door. 2. Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of the device. 3. Clear any loose staples from the stapler and from the staple cassette. 198 Chapter 11 Problem solving ENWW ENWW 4. Lift up on the small lever at the back of the staple cartridge. 5. Remove the staples that protrude from the staple cartridge. 6. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 7. Insert the staple cartridge into the opening inside the stapler door and then press the green handle down. Clear staple jams 199 8. Close the stapler door. 9. Test the stapler by printing or copying a staple job. Repeat steps these steps, if necessary. 200 Chapter 11 Problem solving ENWW Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP specifications. See Media and trays on page 59. ● The surface of the media is too smooth. Use media that meets HP specifications. See Media and trays on page 59. ● The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream. ● Some areas of the media reject toner. Use media from a different source or from an unopened ream. ● The letterhead you are using is printed on rough media. Use a smoother, xerographic media. If this solves your problem, ask the supplier of your letterhead to use media that meets the specifications for this device. See Media and trays on page 59. ● The media is excessively rough. Use a smoother, xerographic media. ● The driver setting is incorrect. To change the media type setting, see Control print jobs on page 86. ● The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media. Print-quality problems associated with the environment If the device is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See Operating environment on page 238. Print-quality problems associated with jams Make sure that all sheets are cleared from the paper path. See Clear jams on page 183. ● If the device recently jammed, print two to three pages to clean the device. ● If the sheets do not pass through the fuser and cause image defects on subsequent documents, print three pages to clean the device. If the problem persists, print and process a cleaning page. See Clean the device on page 156. Image defect examples Use the examples in this image-defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to resolve the problem. These examples identify the most common print-quality problems. If you still have problems after trying the suggested remedies, contact your dealer. ENWW Solve print-quality problems 201 See Light print (partial page) on page 203 See Light print (entire page) on page 204 See Specks on page 205 See Specks on page 205 See Dropouts on page 205 See Gray background on page 206 See Toner smear on page 207 Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Dropouts on page 205 See Dropouts on page 205 See Lines on page 206 Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh. Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d .at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs. Sincerely, Mr. Scmehnjcj See Loose toner on page 207 202 Chapter 11 Problem solving See Repeating defects on page 208 See Repeating image on page 208 AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Misformed characters on page 209 See Page skew on page 209 ENWW Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Curl or wave on page 210 See Wrinkles or creases on page 210 See Vertical white lines on page 211 See Tire tracks on page 211 See Scattered lines on page 212. See Blurred print on page 212. See Random image repetition on page 213 (dark) See Random image repetition on page 213 (light) See White spots on black on page 211 NOTE: These examples depict letter-size media that has passed through the device. Light print (partial page) ENWW 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the media is too moist or too rough). See Media and trays on page 59. Solve print-quality problems 203 Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2. Make sure that the Economode setting is turned off at the control panel and in the printer driver. 3. Open the Aministration menu at the device control panel. Open the Print Quality menu and increase the Toner Density setting. See Print Quality menu on page 46. 4. Try using a different type of media. 5. The print cartridge might be almost empty. Replace the print cartridge. 204 Chapter 11 Problem solving ENWW Specks Specks might appear on a page after a jam has been cleared. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page. See Clean the device on page 156. 3. Try using a different type of media. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. Dropouts ENWW 1. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 2. If the media is rough, and the toner easily rubs off, open the Administration menu at the device control panel. Open the Print Quality menu, select Fuser Modes, and then select the media type you are using. See Print Quality menu on page 46. 3. Try using a smoother media. Solve print-quality problems 205 Lines Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page. See Clean the device on page 156. 3. Replace the print cartridge. Gray background 1. Do not use media that has already been run through the device. 2. Try using a different type of media. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Open the Administration menu at the device control panel. On the Print Quality menu, increase the Toner Density setting. See Print Quality menu on page 46. 6. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 7. Replace the print cartridge. 206 Chapter 11 Problem solving ENWW Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 4. Clean the inside of the device and run a cleaning page. See Clean the device on page 156. 5. Replace the print cartridge. Also see Loose toner on page 207. Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. ENWW 1. If media is heavy or rough, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes, and then select the media type you are using. 2. If you have observed a rougher texture on one side of your media, try printing on the smoother side. 3. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 4. Make sure that type and quality of the media you are using meet HP specifications. See Media and trays on page 59. Solve print-quality problems 207 Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge might need to be replaced. 3. Clean the inside of the device and run a cleaning page. See Clean the device on page 156.) Also see Repeating image on page 208. Repeating image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh. Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d .at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs. Sincerely, Mr. Scmehnjcj This type of defect might occur when using preprinted forms or a large quantity of narrow media. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 3. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge might need to be replaced. 208 Chapter 11 Problem solving ENWW Misformed characters AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. Page skew ENWW 1. Print a few more pages to see if the problem corrects itself. 2. Verify that no torn pieces of media are inside the device. 3. Make sure that media is loaded correctly and that all adjustments have been made. See Load media into the input trays on page 71. Make sure that the guides in the tray are not too tight or too loose against the media. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 6. Make sure that the environmental specifications for the device are being met. (See Operating environment on page 238.) 7. Perform a tray alignment by opening the Administration menu at the device control panel. On the Print Quality submenu, touch Set Registration. Choose a tray under Source and then run a test page. For more information, see Print Quality menu on page 46. Solve print-quality problems 209 Curl or wave 1. Turn over the stack in the tray. Also, try rotating the stack 180°. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Media and trays on page 59.) 3. Make sure that the environmental specifications for the device are being met. (See Operating environment on page 238.) 4. Try printing to a different output bin. 5. If media is lightweight and smooth, open the Administration menu at the device control panel. On the Print Quality submenu, touch Fuser Modes, and then select the media type you are using. Change the setting to Low, which helps reduce the heat in the fusing process. Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Make sure that media is loaded correctly and all adjustments have been made. See Load media into the input trays on page 71. 5. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 6. If envelopes are creasing, try storing envelopes so that they lie flat. If the above actions do not improve wrinkles or creases, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes, and then select the media type you are using. Change the setting to Low, which helps reduce the heat in the fusing process. 210 Chapter 11 Problem solving ENWW Vertical white lines 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 3. Replace the print cartridge. Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage. 1. Replace the print cartridge. 2. Reduce the number of pages that you print with very low toner coverage. White spots on black ENWW 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 3. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 4. Replace the print cartridge. Solve print-quality problems 211 Scattered lines 1. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 2. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Open the Administration menu at the device control panel. Open the Print Quality submenu and change the Toner Density setting. See Print Quality menu on page 46. 5. Open the Administration menu at the device control panel. On the Print Quality submenu, open Optimize and set Line Detail=On. Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 2. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Do not use media that already has been run through the device. 5. Decrease the toner density. Open the Administration menu at the device control panel. Open the Print Quality submenu and change the Toner Density setting. See Print Quality menu on page 46. 6. Open the Administration menu at the device control panel. On the Print Quality submenu, open Optimize and set High Transfer=On. See Print Quality menu on page 46. 212 Chapter 11 Problem solving ENWW Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) ENWW ● Change the tone (darkness) of the field that the repeated image appears in. ● Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page. ● From your software program, rotate the whole page 180° to print the lighter image first. ● If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn it on to restart the print job. Solve print-quality problems 213 Solve network printing problems ● Print a configuration page (see Use information pages on page 142). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. ● See the HP Jetdirect Embedded Print Server Administrator's Guide for help and for more information about the Jetdirect configuration page. ● Try printing the job from another computer. ● To verify that a device works with a computer, use a USB cable to connect it directly to a computer, and then reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network might exist. ● Contact a network administrator for assistance. 214 Chapter 11 Problem solving ENWW Solve fax problems Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Send the fax to another fax machine. Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. The device fax is receiving faxes but is not sending them. Cause Solution If the device is on a PBX system, the PBX system might be generating a dial tone that the fax cannot detect. Disable the detect dial tone setting. See the fax guide for information about changing the setting. There might be a poor telephone connection. Resend the fax later. The fax machine to which you are sending might be malfunctioning. Send the fax to another fax machine. Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. Outgoing fax calls keep dialing. Cause Solution The fax automatically redials a fax number if either the Redial on Busy feature or the Redial on No Answer feature is enabled. Disable the Redial on Busy and Redial on No Answer features. See the fax guide for information about changing the settings. Faxes you send are not arriving at the receiving fax machine. ENWW Cause Solution The receiving fax machine might be turned off or might have an error condition, such as being out of paper. Call the recipient to make sure that the fax machine is turned on and ready to receive faxes. A fax might be stored in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent. If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log (see the fax guide), and check the Result column for jobs with a Pending designation. Solve fax problems 215 Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. See the fax guide for information about changing the setting. The telephone cord might not be connected properly, or the telephone cord is not working. Check the installation. Make sure you are using the telephone cord that came with the device. The telephone line might not be working. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. A voice-messaging service might be interfering with the ability to answer calls. Do one of the following: ● Discontinue the messaging service. ● Get a telephone line dedicated to fax calls. ● Decrease the rings-to-answer setting for the fax to a number less than the rings-to-answer for the voice mail. See the fax guide for information about changing the setting. Faxes are transmitting or being received very slowly. Cause Solution You might be sending or receiving a very complex fax, such as one with many graphics. Complex faxes take longer to be sent or received. The receiving fax machine might have a slow modem speed. The device fax only sends the fax at the fastest modem speed the receiving fax machine can use. The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax. If you are sending, decrease the resolution or change the Page Content mode setting. See the fax guide for information about changing the settings. A poor telephone-line connection is forcing the device fax and the sending or receiving fax machine to slow down the transmission to adjust for errors. Cancel and resend the fax. Have the telephone company check the telephone line. Faxes are not printing at the device. Cause Solution There is no media in the input trays. Load media. Any faxes received while the input trays are empty are stored and will print after the trays have been refilled. The Schedule Printing of Faxes mode is enabled. Faxes will not print until it is disabled Disable the Schedule Printing of Faxes mode. See the fax guide for information about changing the setting. The device toner level is low, or it has run out of toner. Replace the print cartridge. The device stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and are printed after the toner has been replaced. 216 Chapter 11 Problem solving ENWW Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Load media into the input trays on page 71 for instructions. ● Use or make a carrier sheet to protect your originals. NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact your dealer. Image problems Problem Cause Solution Images are missing or faded. The print-cartridge toner-level might be low. Replace the print cartridge. See Change the print cartridge on page 152. The original might be of poor quality. If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the darkness. If possible, find an original document in better condition. The original might have a colored background. Touch Copy, and then touch Image Adjustment. Adjust the Background Cleanup slider to the right to decrease the background. The media might not meet HP specifications. Use media that meets HP specifications. See Media and trays on page 59. The print-cartridge toner-level might be low. Replace the print cartridge. See Change the print cartridge on page 152. Tray 1 or tray 2 might not be installed correctly. Verify that the tray is in place. The flatbed scanner or the ADF glass might be dirty. Clean the flatbed scanner or the ADF glass. See Clean the device on page 156. Vertical white or faded stripes appear on the copy. Unwanted lines appear on the copy. Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc ENWW The photosensitive drum inside the print Install a new HP print cartridge. See cartridge might have been scratched. Change the print cartridge on page 152. Solve copy problems 217 Problem Cause Solution Black dots or streaks appear on the copy. Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner. Clean the device. See Clean the device on page 156. Copies are too light or dark. The darkness setting needs to be adjusted. Touch Copy, and then touch Image Adjustment. Adjust the Darkness slider to lighten or darken the image. Text is unclear. The sharpness setting needs to be adjusted. To adjust the sharpness, touch Copy, and then touch Image Adjustment. Adjust the Sharpness slider to the right to increase the sharpness. The image should be optimized for text. To optimize the image for text, touch Copy and then touch Optimize Text/ Picture. Select Text. Media-handling problems Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping. The paper has variability from one side to the other. Turn the paper over. The paper is too moist, has the wrong grain direction, or is of short-grain construction Try changing the fuser mode (see Select the correct fuser mode on page 65 or use long-grain paper. The paper varies from side-to-side. Turn the paper over. Jamming, damage to device The paper has cutouts or perforations. Use paper that is free of cutouts or perforations. Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers. The paper varies from side-to-side. Turn the paper over. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot. ● Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. ● Use long-grain paper. Excessive curl 218 Chapter 11 Problem solving ENWW Problem Cause Solution Print is crooked or misaligned on the page. The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. The scanner might require a calibration. Perform a tray alignment and then calibrate the scanner. More than one sheet feeds at one time. The device does not pull media from a media tray. ENWW ● Perform a tray alignment by opening the Administration menu at the device control panel. On the Print Qualitysubmenu, touch Set Registration. Choose a tray under Source and then run a test page. For more information, see Print Quality menu on page 46. ● See Calibrate the scanner on page 159 for information about calibrating the scanner. The media tray might be overloaded. Remove some of the media from the tray. See Load media into the input trays on page 71. The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. The device might be in manual feed mode. ● If Manual Feed appears on the control-panel display, press OK to print the job. ● Verify that the device is not in manual feed mode, and then print your job again. The pickup roller might be dirty or damaged. Contact your dealer. The paper-length adjustment control in the tray is set at a length that is greater than the media size. Adjust the paper-length adjustment control to the correct length. Solve copy problems 219 Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. SeeLoad media into the input trays on page 71 for more information. The original might have been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner. See Load media into the input trays on page 71. The sealing tape might not have been removed from the print cartridge. Remove the print cartridge from the device, pull out the sealing tape, and then reinstall the print cartridge. The original might have been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner. See Load media into the input trays on page 71. The media might not meet HP specifications. Use media that meets HP specifications. See Media and trays on page 59. The print-cartridge toner-level might be low. Replace the print cartridge. See Change the print cartridge on page 152. The wrong original was copied. The ADF might be loaded. Make sure that the ADF is empty. Copies are reduced in size. The device software settings might be set to reduce the scanned image. See the device software Help for more information about changing the settings. Copies are blank. 220 Chapter 11 Problem solving ENWW Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addresses. See Use information pages on page 142. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid. Validate the SMTP gateway address NOTE: This procedure is for Windows operating systems. 1. Open an MS-DOS command prompt: click Start, click Run, and then type cmd. 2. Type telnet followed by the SMTP gateway address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25 where "123.123.123.123" represents the SMTP gateway address. 3. Press Enter. If the SMTP gateway address is not valid, the response contains the message Could not open connection to the host on port 25: Connect Failed. 4. If the SMTP gateway address is not valid, contact the network administrator. Validate the LDAP gateway address NOTE: This procedure is for Windows operating systems. ENWW 1. Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the LDAP gateway address. 2. Press Enter. If the LDAP gateway address is valid, the Find People dialog box opens. 3. If the LDAP gateway address is not valid, contact the network administrator. Solve e-mail problems 221 Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages. 222 Chapter 11 Problem solving ENWW Solve common Macintosh problems In addition to the problems that are listed in Solve general printing problems on page 168, this section lists problems that can occur when using Mac OS X. NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser. The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The device software might not have been installed or was installed incorrectly. Make sure that the PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The device name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause Solution The device might not be ready. Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer, or use a different port. The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the device and the computer. The wrong device name, IP address, or Rendezvous host name is being used. Check the device name, IP address, or Rendezvous host name by printing a configuration page. See Use information pages on page 142. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the device name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility. Cause Solution The device might not be ready. Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. ENWW Solve common Macintosh problems 223 The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility. Cause Solution The device software might not have been installed or was installed incorrectly. Make sure that the PPD file is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The device might not be ready. Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. A print job was not sent to the device that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open Print Monitor and select Start Jobs. The wrong device name or IP address is being used. Another device with the same or similar name, IP address, or Rendezvous host name might have received your print job. Check the device name, IP address, or Rendezvous host name by printing a configuration page See Use information pages on page 142. Verify that the device name, IP address, or Rendezvous host name on the configuration page matches the device name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. An encapsulated PostScript (EPS) file does not print with the correct fonts. Cause Solution This problem occurs with some programs. ● Try downloading the fonts that are contained in the EPS file to the device before printing. ● Send the file in ASCII format instead of binary encoding. You are unable to print from a third-party USB card. Cause Solution This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. 224 Chapter 11 Problem solving ENWW When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X version 10.2.8 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware troubleshooting ● Check that the device is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the appropriate Hi-Speed USB 2.0 cable. ● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer. ● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer. NOTE: ENWW The iMac keyboard is a nonpowered USB hub. Solve common Macintosh problems 225 Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/. 226 Chapter 11 Problem solving ENWW Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE: To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want. General problems The job prints in Courier (the default typeface) instead of the typeface that you requested. Cause Solution The requested typeface is not downloaded. Download the font that you want and send the print job again. Verify the font type and location. Download the font to the device if applicable. See the software documentation for more information. A legal page prints with clipped margins. Cause Solution The print job was too complex. You might need to print your job at 600 dpi, reduce the complexity of the page, or install more memory. A PS error page prints. ENWW Cause Solution The print job might not be a PS job. Make sure that the print job is a PS job. See whether the software program expected a setup or PS header file to be sent to the device. Solve PostScript problems 227 228 Chapter 11 Problem solving ENWW A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this device. ENWW ● Order parts, accessories, and supplies ● Part numbers 229 Order parts, accessories, and supplies To order parts, accessories, and supplies, contact your dealer. 230 Appendix A Supplies and accessories ENWW Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the device. Accessories Item Description Part number Optional duplexer Provides automatic printing on both sides of the paper. Q7549A Optional analog fax accessory Provides fax capabilities Q3701A Supplies and maintenance kits Item Description Part number HP LaserJet print cartridge 15,000-page cartridge CD640C Staple cassette 5,000-staple cassette Q7839A Print-engine maintenance kit (110 V) Maintenance kit for 110 V devices Q7832A Print-engine maintenance kit (220 V) Maintenance kit for 220 V devices Q7833A ADF maintenance kit Maintenance kit for the automatic document feeder Q7842A Memory Item Part number 48 MB Q7714A 64 MB Q7715A 128 MB Q7718A 256 MB Q7719A 512 MB Q7720A Cables and interfaces Item Description Part number Enhanced I/O (EIO) cards HP Jetdirect 620n Fast Ethernet (10/100Base-TX) print server J7934G HP Jetdirect print server multiprotocol EIO network cards: HP Jetdirect 625n Fast Ethernet (10/100/1000Base-TX) print server J7960G HP Jetdirect 635n IPv6/IPsec Fast Ethernet (10/100/1000Base-TX) print server J7961G 2-meter A to B cable C6518A USB cable ENWW Part numbers 231 Print media For more information about media supplies, go to http://www.hp.com/go/ljsupplies. Item Description Part number HP Soft Gloss laser paper Letter (220 x 280 mm), 50 sheets/box C4179A/Asia-Pacific countries/regions For use with HP LaserJet devices. This is coated paper, good for business documents with high impact, such as brochures, sales material, and documents with graphics and photographic images. A4 (210 x 297 mm), 50 sheets/box C4179B/Asia-Pacific countries/regions and Europe HP LaserJet tough paper Letter (8.5 x 11 in), 50 sheets to a carton Q1298A/North America For use with HP LaserJet devices. This satin-finish paper is waterproof and tearproof, yet doesn't compromise on print quality or performance. Use it for signs, maps, menus, and other business applications. A4 (210 x 297 mm), 50 sheets to a carton Q1298B/Asia-Pacific countries/regions and Europe HP Premium Choice LaserJet paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPU1132/North America Letter (8.5 x 11 in), 250 sheets/ream, 6ream carton HPU1732 North America A4 (210 x 297 mm), 5-ream carton Q2397A/Asia-Pacific countries/regions A4 (210 x 297 mm), 250 sheet/ream, 5ream carton CHP412/Europe A4 (210 x 297 mm), 500 sheet/ream, 5ream carton CHP410/Europe Specifications: 32 lb (120 g/m2). HP's brightest LaserJet paper. Expect spectacular color and crisp black from this paper that is extra smooth and brilliantly white. This is ideal for presentations, business plans, external correspondence and other high-value documents Specifications: 98 bright, 32 lb. (75 g/ m2). A4 (210 x 297 mm), 160 g/m2, 500 sheet/ CHP413/Europe ream, 5-ream carton HP LaserJet paper For use with HP LaserJet devices. This is good for letterhead, high-value memos, legal documents, direct mail, and correspondence. Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPJ1124/North America Legal (8.5 x 14 in), 500 sheets/ream, 10ream carton HPJ1424/North America Letter (220 x 280 mm), 500 sheets/ream, Specifications: 96 bright, 24 lb (90 g/m2). 5-ream carton Q2398A/Asia-Pacific countries/regions A4 (210 x 297 mm), 500 sheets/ream, 5ream carton Q2400A/Asia-Pacific countries/regions A4 (210 x 297 mm), 500 sheets/ream CHP310/Europe 232 Appendix A Supplies and accessories ENWW Item Description Part number HP Printing paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPP1122/North America and Mexico Letter (8.5 x 11 in), 500 sheets/ream, 3ream carton HPP113R/North America A4 (210 x 297 mm), 500 sheets/ream, 5ream carton CHP210/Europe A4 (210 x 297 mm), 300 sheets/ream, 5ream carton CHP213/Europe Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPM1120/North America For use with HP LaserJet and inkjet devices. This has been created especially for small and home offices. It is heavier and brighter than copier paper. Specifications: 92 bright, 22 lb. HP Multipurpose paper For use with all office equipment-laser and inkjet devices, copiers, and fax machines. This has been created for businesses that want one paper for all their office needs. It is brighter and smoother than other office papers. HPM115R/North America Letter (8.5 x 11 in), 500 sheets/ream, 5ream carton Letter (8.5 x 11 in), 250 sheets/ream, 12ream carton HP25011/North America HPM113H/North America HPM1420/North America Specifications: 90 bright, 20 lb (75 g/m2). Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton Legal (8.5 x 14 in), 500 sheets/ream, 10ream carton HP Office paper For use with all office equipment-laser and inkjet devices, copiers, and fax machines. This is good for high-volume printing. Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPC8511/North America and Mexico Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton HPC3HP/North America Legal (8.5 x 14 in), 500 sheets/ream, 10Specifications: 84 bright, 20 lb (75 g/m2). ream carton HPC8514/North America Letter (8.5 x 11 in), Quick Pack; 2,500sheet carton HP2500S/North America and Mexico Letter (8.5 x 11 in), Quick Pack 3-hole; 2,500-sheet carton HP2500P/North America Letter (220 x 280 mm), 500 sheets/ream, Q2408A/Asia-Pacific countries/regions 5-ream carton ENWW A4 (210 x 297 mm), 500 sheets/ream, 5ream carton Q2407A/Asia-Pacific countries/regions A4 (210 x 297 mm), 500 sheets/ream, 5ream carton CHP110/Europe A4 (210 x 297 mm), Quick Pack; 2500 sheets/ream, 5-ream carton CHP113/Europe Part numbers 233 Item Description Part number HP Office recycled paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPE1120/North America Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton HPE113H/North America Legal (8.5 x 14 in), 500 sheets/ream, 10ream carton HPE1420/North America Letter (8.5 x 11 in), 50 sheets to a carton 92296T/North America, Asia-Pacific countries/regions, and Europe A4 (210 x 297 mm), 50 sheets to a carton 922296U/Asia-Pacific countries/regions and Europe For use with all office equipment-laser and inkjet devices, copiers, and fax machines. This is good for high-volume printing. Satisfies U.S. Executive Order 13101 for environmentally preferable products. Specifications: 84 bright, 20 lb, 30% post-consumer content. HP LaserJet transparencies For use only with HP LaserJet monochrome devices. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome HP LaserJet devices. Specifications: 4.3-mil thickness. 234 Appendix A Supplies and accessories ENWW B ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment 235 Physical specifications Table B-1 Dimensions 1 Model Height Depth Width Weight1 HP LaserJet M5039XS MFP 1,194 mm (47 in) 762 mm (30 in) 737 mm (29 in) 30.2 kg (66.5 lb) Without print cartridge Table B-2 Dimensions with all doors and trays fully opened Model Height Depth Width HP LaserJet M5039XS MFP 1,499 mm (59 in) 1,067 mm (42 in) 1,016 mm (40 in) 236 Appendix B Specifications ENWW Electrical specifications WARNING! Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. This can damage the device and void the product warranty. Table B-3 Power requirements Specification 110-volt models 220-volt models Power requirements 100 to 127 Vac 220 to 240 Vac 50/60 Hz 50/60 Hz 8.0 Amps 4.5 Amps Rated current Table B-4 Power consumption (average, in watts)1 ENWW Model Printing2 Copying Ready or standby3,4 Sleep5 Off HP LaserJet M5039XS MFP < 615 W7 615 W 75 W 21 W 0.01 W 1 Values subject to change. See www.hp.com/support/ljm5039mfp for current information. 2 Power numbers are the highest values measured using all standard voltages. 3 Default time from Ready mode to Sleep = 30 minutes. 4 Heat dissipation in Ready mode = 37.5 BTU/hour. 5 Recovery time from Sleep to start of printing = less than 8.5 seconds. 6 Print speed is 25 ppm. 7 Print speed is 35 ppm. Electrical specifications 237 Acoustic emissions Table B-5 Sound power and pressure level1,3 Sound power level Declared per ISO 9296 Printing3 LWAd= 6.6 Bels (A) [66 dB(A)] Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing3 LpAm=54 dB (A) Ready Essentially Inaudible 1 Values subject to change. See www.hp.com/support/ljm5039mfp for current information. 2 Configuration tested: HP LaserJet M5039XS MFP, simplex printing, A4-size paper. 3 Print speed is 35 ppm. Operating environment Table B-6 Necessary conditions Environmental condition Printing Storage/standby Temperature (printer and print cartridge) 15° to 32.5°C (59° to 89°F) -20° to 40°C (-4° to 104°F) Relative humidity 10% to 80% 10% to 90% 238 Appendix B Specifications ENWW C Regulatory information This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements 239 FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ● Reorient or relocate the receiving antenna. ● Increase separation between equipment and receiver. ● Connect equipment to an outlet on a circuit different from that to which the receiver is located. ● Consult your dealer or an experienced radio/TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules. 240 Appendix C Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in Ready and Sleep modes, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR® (Version 3.0), which is a voluntary program to encourage the development of energy-efficient office products. ENERGY STAR® and the ENERGY STAR mark are U.S. registered marks. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency. For more information, see www.energystar.gov. Toner consumption Economode uses significantly less toner, which might extend the life of the print cartridge. Paper use This product’s manual/optional automatic duplex feature (two-sided printing, see Print on both sides of the paper on page 104 (Windows) or Print on both sides of the paper on page 109 (Mac)) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. ENWW Environmental product stewardship program 241 HP LaserJet print supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes. We ensure your returned HP LaserJet print cartridges are recycled properly, processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program. Thank you for being environmentally responsible! In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 35 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. HP print supplies returns and recycling program information Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004, HP Planet Partners for LaserJet Supplies was available in 85% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: www.hp.com/recycle. Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned. More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet Partners supplies recycling program. This record number represents 26 million pounds of print cartridge materials diverted from landfills. Worldwide, in 2004, HP recycled an average of 59% of the print cartridge by weight consisting primarily of plastic and metals. Plastics and metals are used to make new products such as HP products, plastic trays, and spools. The remaining materials are disposed of in an environmentally responsible manner. ● U.S. returns. For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call 1-800-340-2445 or visit the HP Web site at www.hp.com/recycle. ● Non-U.S. returns. Non-U.S. customers should visit the www.hp.com/recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program. Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002. 242 Appendix C Regulatory information ENWW Material restrictions This HP product contains mercury in the fluorescent lamp of the scanner and/or control panel liquid crystal display that may require special handling at end-of-life. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet M5039XS Series MFP device Type Carbon monofluoride lithium battery BR1632 Weight 1.5 g Location On formatter board User-removable No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. ENWW Environmental product stewardship program 243 Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment. 244 Appendix C Regulatory information ENWW Telecom statement The HP LaserJet M5039XS MFP models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device. ENWW Telecom statement 245 Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: BOISB-0502-01-rel.8.0 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet M5039 MFP Series Accessories4): Q7549A – Optional Duplexer Q7834A – Optional 1x500 Sheet Cabinet Q7835A – Optional 3x500 Sheet Cabinet Q7604A – Optional Stapler/Stacker BOISB-0308-00 – Fax Module Regulatory Model Number2): Product Options: Print Cartridge BOISB-0502-01 All CD640C conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / EN60950-1: 2001 +A11 IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001 EMC: CISPR22:2005 / EN55022:2006 - Class A1) 3) EN 61000-3-2:2006 EN 61000-3-3:1995 +A1 +A2 EN 55024:1998 +A1 +A2 FCC Title 47 CFR, Part 15 Class A / ICES-003, Issue 4 GB9254-1998, GB17625.1-2003 TELECOM: TBR-21:1998; EG 201 121:1998 Supplementary Information: The product herewith complies with the requirements of the R&TTE Directive 1999/5/EC Annex II, EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and carries the CE-Marking accordingly. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s). 3. The product meets the requirements of EN55022 & CNS13438 Class A in which case the following applies: “Warning – This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures”. 4. All worldwide modular approvals for analog fax accessory obtained by Hewlett-Packard under the regulatory model number BOISB-0308-00 incorporate the Multi-Tech Systems MT5634SMI Socket Modem Module. 5. Telecom standards apply to Q7830A and Q7831A. Fax solution is factory installed on these models. Boise, Idaho , USA September, 2009 For regulatory topics only: Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143) USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone: 208-396-6000) 246 Appendix C Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations Complies with Canadian EMC Class A requirements. « Conforme à la classe A des normes canadiennes de compatibilité électromagnétiques. « CEM ». » VCCI statement (Japan) Power cord statement (Japan) EMC statement (Korea) EMI statement (Taiwan) ENWW Safety statements 247 Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M5039XS, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. VARNING ! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M5039XS - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. 248 Appendix C Regulatory information ENWW D Working with memory and print server cards This section explains the memory features of the printer and provides steps for expansion. ENWW ● Overview ● Installing printer memory ● Check DIMM installation ● Save resources (permanent resources) ● Enable memory for Windows ● Using HP Jetdirect print server cards 249 Overview One dual inline memory module (DIMM) slot is available for upgrading the device memory. DIMMs are available in 32, 48, 64, 128, and 512 MB. For ordering information, contact your dealer. NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the printer. The printer also has one EIO slot for expanding the printer networking capabilities. The EIO slot can be used to upgrade the printer with an additional network connection, such as a wireless print server, network card, or a connectivity card for a serial or AppleTalk connection. NOTE: The HP LaserJet M5039XS MFP comes with a network device already installed. The EIO slot may be used to provide networking capabilities in addition to those already built into the printer. To find out how much memory is installed in the printer, or to find out what is installed in the EIO slot, print a configuration page. See Use information pages on page 142. 250 Appendix D Working with memory and print server cards ENWW Installing printer memory You might want to add more printer memory to the printer if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. To install printer memory CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the printer. The HP LaserJet M5039XS Series MFP comes with one DIMM slot. If desired, you can replace a DIMM installed in the slot with a higher memory DIMM. If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. See Use information pages on page 142. ENWW 1. Turn off the device, and disconnect all of the cables. 2. At the back of the device, remove the formatter cover. Installing printer memory 251 3. Open the formatter door. 4. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 5. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 252 Appendix D Working with memory and print server cards ENWW 6. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE: To remove a DIMM, first release the locks. ENWW 7. Close the formatter door. 8. Replace the formatter cover. Installing printer memory 253 9. Reconnect the cables, and then turn on the device. Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly 1. Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Control-panel messages on page 172. 2. Print a configuration page (see Use information pages on page 142). 3. Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation. If the amount of memory has not increased, the DIMM might not be installed correctly, or the DIMM might be defective. Repeat the installation procedure. If necessary, install a different DIMM. NOTE: If you installed a device language (personality), check the "Installed Personalities and Options" section on the configuration page. This area should list the new device language. 254 Appendix D Working with memory and print server cards ENWW Save resources (permanent resources) Utilities or jobs that you download to the device sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the device memory until you turn the device power off. Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS. ● Mark resources as permanent only when it is absolutely necessary that they remain in memory while the device power is turned on. ● Send permanent resources to the device only at the beginning of a print job and not while the device is printing. NOTE: Overusing permanent resources or downloading them while the device is printing might affect device performance or the ability to print complex pages. Enable memory for Windows ENWW 1. On the Start menu, Settings, and Printers or Printers and Faxes. 2. Select this device and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. 6. Go to Check DIMM installation on page 254. Save resources (permanent resources) 255 Using HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE: Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card. 3. Install the EIO card in the EIO slot and tighten the screws. 256 Appendix D Working with memory and print server cards ENWW 4. Connect the network cable to the EIO card. 5. Turn on the device, and then print a configuration page to verify that the new EIO device is recognized. See Use information pages on page 142. NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card ENWW 1. Turn off the device. 2. Disconnect the network cable from the EIO card. 3. Loosen the two screws from the EIO card, and then remove the EIO card from the EIO slot. 4. Place the cover plate from the EIO slot onto the back of the device. Insert and tighten the two screws. 5. Turn on the device. Using HP Jetdirect print server cards 257 258 Appendix D Working with memory and print server cards ENWW Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address. calibration The process in which the printer makes internal adjustments to produce the best print quality. chooser A Macintosh accessory that you use to select a device. control panel The area on the printer that contains buttons and a display screen. Use the control panel to set printer settings and to get information about the printer status. default The normal or standard setting for hardware or software. DHCP Abbreviation for “dynamic host configuration protocol.” Individual computers or peripherals that are connected to a network use DHCP to find their own configuration information, including the IP address. DIMM Abbreviation for “dual inline memory module.” A small circuit board that holds memory chips. duplex A feature that accommodates printing on both sides of a sheet of paper. Also called “two-sided printing.” EIO Abbreviation for “enhanced input/output.” A hardware interface that is used to add a print server, network adaptor, hard disk, or other plug-in item for HP printers. Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. This printer language appears as “PS” in many menus. firmware Programming instructions that are stored in a read-only memory unit inside the printer. font A complete set of letters, numerals, and symbols in a typeface. ENWW Glossary 259 fuser The assembly that uses heat to fuse the toner onto the print media. grayscale Various shades of gray. halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous-tone image such as a photograph. HP Jetdirect An HP product for network printing. HP Web Jetadmin An HP-trademarked Web-based printer control software that you can use on a computer to manage any peripheral that is connected to an HP Jetdirect print server. I/O Abbreviation for “input/output,” refers to computer-port settings. IP address The unique number assigned to a computer device that is connected to a network. IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.” media The paper, labels, transparencies, or other material on which the printer prints the image. memory tag A memory partition that has a specific address. monochrome Black and white. Devoid of color. network A system of computers interconnected by telephone wires or other means in order to share information. network administrator A person who manages a network. page buffer Temporary printer memory used to hold page data while the printer creates an image of the page. PCL Abbreviation for “Printer Control Language.” peripheral An auxiliary device, such as a printer, modem, or storage system, that works in conjunction with a computer. personality Distinctive features or characteristics of a printer or printer language. pixel Abbreviation for “picture element,” the smallest unit of area in an image displayed on a screen. PJL Abbreviation for “printer job language.” PostScript 260 Glossary ENWW A trademarked page-description language. PPD Abbreviation for “PostScript printer description.” printer driver A software program that a computer uses to gain access to printer features. RAM Abbreviation for “random access memory,” a type of computer memory that stores data that can change. raster image An image composed of dots. render The process of producing text or graphics. ROM Abbreviation for “read-only memory,” a type of computer memory that stores data that should not change. supplies Materials that the printer uses and that must be replaced. The supply item for this printer is the print cartridge. TCP/IP An internet protocol that has become the global standard for communications. toner The fine black or colored powder that forms the image on the printed media. transfer unit The black plastic belt that transports media inside the printer and transfers toner from the print cartridge onto the media. tray The receptacle that holds blank media. ENWW Glossary 261 262 Glossary ENWW Index Symbols/Numerics 500-sheet trays insert or close error message 176 unexpected size or type error message 173 500–sheet tray. See tray 3 A A4 paper settings 44 access denied message 175 accessibility features 4 accessories included 3 ordering 230 part numbers 231 acoustic specifications 238 activity log, fax 143 address book, e-mail deleting addresses 130 address books, e-mail adding addresses 130 clearing 52 recipient lists 129 address books, e-mail auto-complete function 128 LDAP server errors 177 LDAP support 124 recipient lists, creating 129 address, device Macintosh, problemsolving 223 ADF cleaning 157 error messages 176 jams 176 loading 79 locating 5 maintenance kit 155 ENWW media supported 69 sizes supported 127 adhesive labels loading 76 specifications 63, 67 Administration menu, control panel 19 alerts, e-mail 144, 149 alignment settings, trays 46 anticounterfeit supplies 151 AppleTalk setting 58 AppleTalk settings 33 Attention light locating 16 autoconfiguration, drivers 9 automatic document feeder. See ADF automatic document feeder (ADF) jams 176 automatic two-sided printing path copying documents 117 B batteries included 243 billing codes report, fax 143 bin, output jams, clearing 172 bins default settings 26 full, error messages 177 included 2 locating 5 bins, output paper curl, problemsolving 168 blank copies, problemsolving 220 blank pages printing 102 problem-solving 169 bleeds, printing 82 blocked fax list, printing 143 blurred print, problemsolving 203 Bonjour Settings 149 books copying 120 both sides, copying default settings 21 both sides, printing on blank pages default settings 43 default settings 26 error messages 175 loading paper 109 Macintosh settings 149 problem-solving 169 buffer overflow errors 173 buttons, control panel locating 16 sounds, settings 42 touchscreen 17 C calibrating scanner 48, 159 call report, fax 143 Canadian DOC regulations 247 canceling copy jobs 122 printing 110 card stock loading 76 specifications 63, 67 cartridges accessing 5 authentication 151 genuine HP 150 jams, clearing 172 management menu 29 non-HP 142 Index 263 part numbers 231 recycling 242 replacement intervals 150 replacing 151 storage 150 cartridges, print error messages 176 characters, misformed 202 chosen personality not available 176 cleaning ADF 157 auto, settings 47 exterior 156 lid backing 157 paper path 158 scanner glass 156 clock error message 172 collating copies 116 colored paper, printing on 64 configuration page Information menu 20 Macintosh 149 printing 142 configuration, driver 10 control panel access denied 175 Administration menu 19 buttons 16 cleaning page, printing 158 copy-screen 112 Default Job Options menu 21 default settings 42 Device Behavior menu 42 E-mail Setup menu 41 e-mail screen 126 Fax Setup menu 38 help 18 Home screen 17 Information menu 20 Initial Setup menu 30 key press sounds, default settings 42 lights 16 locating 5 Management menu 29 messages, alphabetical list 172 264 Index messages, numerical list 163, 172 messages, types of 171 Print Quality menu 46 Resets menu 52 Send Setup menu 41 Service menu 52 settings 10 stapler settings 91 test 51 Time/Scheduling menu 27 touchscreen buttons 17 Troubleshooting menu 48 copying books 120 canceling 122 collating 116 control-panel navigation 112 default settings 21, 22 error messages 178 features 3, 111 interrupting jobs 44 Job Mode 121 loading ADF 79 media, problem-solving 218 multiple originals 121 photos 120 problem-solving 220 problems, preventing 217 quality, problem-solving 217 size, problem-solving 220 stapling 91 two-sided documents 117 using scanner glass 77 counterfeit supplies 151 Courier font settings 44 Courier font, problem-solving 227 cover pages 102, 108 creased paper, problemsolving 203 crooked pages 202 curled paper, problemsolving 203, 218 curly paper, problem-solving 168 custom-size paper default settings 26 driver settings 102 printing on 83 customer support Linux 226 D dark copying 218 Data light locating 16 date, setting 27 Default Job Options menu 21 default settings copy 22 Device Behavior menu 42 e-mail 24 fax 23 originals 21 print 26 Resets menu 52 Send to Folder 25 density problem-solving 202 settings 47, 149 Device Behavior menu 42 diagnostics component 50 control panel 51 networks 34 paper path 48 print-stop test 51 sensors 50 digital faxing 139 digital sending about 123, 127 address books 129, 130 configuring e-mail 124 control-panel settings 126 default settings 25 error messages 176, 177, 178 folders 132 gateways, finding 125 job settings 128 LDAP support 124 loading documents 127 recipient lists 129 sending documents 128 Setup menu 41 SMTP support 124 validating gateway addresses 221 workflow 132 DIMMs error messages 174 installing 251 ENWW part numbers 231 types available 250 verifying installation 254 disk EIO slots 250 installing 256 removing 257 disposal, end-of-life 243 DLC/LLC settings 33 document feeder copying two-sided documents 117 document feeder kit, replacing 155 dots, problem-solving 202, 203, 218 double-sided copying default settings 21 double-sided printing blank pages, default settings 43 default settings 26 error messages 175 loading paper 109 Macintosh settings 149 problem-solving 169 downloading software 8 dpi, settings 46, 149 drivers configuration 10 included 3 Macintosh features 107 Macintosh settings 107 Macintosh, problemsolving 223 operating systems supported 8 presets (Macintosh) 107 quick sets (Windows) 100 selecting 9 Services tab 106 settings 10 universal 9 Update Now 10 Windows features 100 Windows settings 100 dropouts, problem-solving 202 duplex printing accessory error messages 175 ENWW duplexer jams, clearing 172 locating 5 Macintosh settings 109, 149 media supported 68 models including 2 paper path test 50 part number 231 problem-solving 169 Windows settings 104 duplexing blank pages, default settings 43 copying documents 117 default settings 26 E e-mail default settings 24 e-mail alerts 144, 149 E-mail Setup menu 41 Economode 47 EIO accessory settings 30 EIO cards buffer overflow 173 errors 175 installing 256 part numbers 231 removing 257 slots 250 electrical specifications 237 embedded Web server 12, 13 end-of-life disposal 243 energy specifications 237 Energy Star compliance 4 enlarging documents 101 envelopes loading 76 specifications 62, 67 storing 70 wrinkled, problem-solving 210 environment for device problem-solving 201 environment for printer specifications 238 environmental stewardship program 241 EPS files, problem-solving 224 Error button, control panel touchscreen 18 error messages alphabetical list 172 default settings 42 e-mail alerts 144, 149 event log 48 numerical list 163, 172 types of 171 Ethernet cards, part numbers 231 European Union, waste disposal 243 event log 48 e-mail about 123, 127 address books 129, 130 auto-complete function 128 configuring 124 control-panel settings 126 error messages 176, 177, 178 gateways, finding 125 job settings 128 LDAP errors 177 LDAP support 124 loading documents 127 recipient lists 129 sending documents 128 SMTP support 124 validating gateway addresses 221 F FastRes 3 fax accessory connecting phone line 138 connection, locating 7 default settings 23 installing 134 models including 3 printing schedule 28 settings 48 user guide 133 Fax Activity Log clearing 52 fax reports, printing 20, 48, 143 Fax Setup menu 38 faxing, digital 139 FCC regulations 240 Index 265 features 2, 3 feeding problems, media 218 file directory, printing 143 File Upload, Macintosh 149 Finnish laser safety statement 248 Firmware Update, Macintosh 149 first page blank 102 use different paper 102, 108 folders default settings 25 error messages 176 sending to 132 fonts Courier settings 44 EPS files, problemsolving 224 included 3 list, printing 20, 143 permanent resources 255 problem-solving 227 Upload Macintosh 149 foreign interface harness (FIH) 7 fraud hotline 151 FTP, sending to 132 full-bleed images 82 fuser error messages 174 modes 46 paper wrapping errors 172 replacing 155 fuser modes 65 G gateways configuring 124 error messages 176 finding 125 testing 125 validating addresses 221 General Protection FaultException OE 222 glass cleaning 156 sizes supported 127 glossary xi glossy paper loading 76 266 Index graphical display, control panel 16 gray background, problemsolving 202 H heartbeat LED locating 7 heavy paper loading 76 specifications 63, 67 held jobs 94 help 3 Help button, control panel touchscreen 18 help, control panel 18 Home button, control panel touchscreen 18 Home screen, control panel 17 HP Driver Configuration 10 HP fraud hotline 151 HP Jetdirect print server configuring 58 error messages 175 installing 256 models including 2 part numbers 231 removing 257 settings 30 HP LaserJet Tough paper 64 HP media, ordering 232 HP Printer Utility 148, 149 HP Printer Utility, Macintosh 12 HP Universal Print Driver 9 HP Web Jetadmin 13, 147 humidity problem-solving 201 specifications 238 I I/O configuration network configuration 55 settings 30 Illegal Operation errors 222 image defects, problemsolving 201 image quality copy, improving 217 copy, problem-solving 217 settings 46 image reptition, problemsolving 203 inactivity timeout 42 Information menu 20 information pages 13 Information tab, embedded Web server 146 Initial Setup menu 30 input trays. See trays insert tray error messages 176 install cartridge error message 176 installers, Windows 14 installing EIO cards 256 fax accessory 134 memory (DIMMs) 251 insufficient memory 173, 176 internal clock errors 172 Internet fax 139 IP address Macintosh, problemsolving 223 IPX/SPX setting 33, 57 J jams access door, locating 5 ADF, clearing 176 common causes of 180 duplexer, clearing 172 e-mail alerts 144 frequent 197 locations 181 output-bin, clearing 172 print quality after 201 print-cartridge area, clearing 172 recovery 182 recovery settings 42 trays, clearing 193 Japanese VCCI statement 247 Jetadmin, HP Web 13, 147 Jetdirect print server configuring 58 error messages 175 installing 256 models including 2 part numbers 231 ENWW removing 257 settings 30 Job Mode, copying 121 job storage accessing 93 features 93 private 95 proof and hold 94 QuickCopy 96 settings 29 stored 97 jobs Macintosh settings 149 K keys, control panel locating 16 sounds, settings 42 touchscreen 17 Korean EMC statement 247 L labels loading 76 specifications 63, 67 LAN fax 139 language default, setting 42 language, printer default settings 44 laser safety statements 247, 248 LDAP servers connecting to 124 error messages 177 validating gateway addresses 221 LEDs locating 7 legal paper clipped margins 227 letterhead loading 76 lid, cleaning 157 light copying 218 light print problem-solving 202 lights control panel 16 lines, problem-solving copies 217 ENWW link speed settings 37 Linux drivers 8, 226 loading ADF 79 custom-size media 83 custom-sized media 83 documents, sizes supported 127 error messages 177 originals on scanner glass 77 rotated media 81 scanner glass 127 sizes supported 127 special media 76 staples 89 tray 1 71 tray 2, 3, 4, 5, or 6 74 unexpected size or type error message 173 Lock Resources, Macintosh 149 loose toner, problem-solving 202 M Macintosh AppleTalk settings 33 driver features 107 driver settings 11, 107 drivers supported 8, 9 drivers, problem-solving 223 HP Printer Utility 12, 148 problems, solving 223 removing software 12 software 12 software components 14 supported operating systems 8 USB card, problemsolving 224 mailing labels loading 76 specifications 63, 67 maintenance kit using 155 maintenance kits part numbers 231 Management menu 29 margins custom-sized media 83 full-bleed images, printing 82 legal paper, problemsolving 227 registration, setting 46 material restrictions 243 Material Safety Data Sheet (MSDS) 244 media A4 settings 44 colored paper 64 curled 168, 203, 218 custom-size 83, 102 default size 44 default size, selecting 26 document size, selecting 101 envelopes 62 first page 102, 108 fuser modes 46, 65 guidelines 60 HP LaserJet Tough paper 64 HP, ordering 232 labels 63 legal, clipped margins 227 letterhead 64 loading tray 1 71 loading tray 2, 3, 4, 5, or 6 74 pages per sheet 103, 108 preprinted 64 problem-solving 201, 218 problem-solving trays 168 recycled paper 64 rotated, printing on 81 size-sensing, automatic 66 sizes supported 67 skewed 202 special, loading 76 specifications 61, 66 stapler support 88 storing 70 vellum 64 wrinkled 203 media jams. See jams memory autoconfiguration 9 DIMM error messages 174 included 2, 12 installing DIMMs 251 insufficient 173, 176 part numbers 231 permanent resources 255 Index 267 permanent storage error messages 175 supply errors 172 upgrading 250 verifying installation 254 Menu button 16 menu map Information menu 20 printing 142 menus, control panel access denied 175 Administration 19 Default Job Options 21 Device Behavior 42 E-mail Setup 41 Fax Setup 38 Information 20 Initial Setup 30 Management 29 Print Quality 46 Resets 52 Send Setup 41 Service 52 Time/Scheduling 27 Troubleshooting 48 mercury-free product 243 messages alphabetical list 172 default settings 42 e-mail alerts 144, 149 event log 48 numerical list 163, 172 types of 171 misformed characters, problemsolving 202 multifeeds 219 multiple pages per sheet 103, 108 multipurpose tray. See tray 1 N n-up printing 103, 108 Network Folder, scan to 132 Networking tab, embedded Web server 146 networks AppleTalk settings 33 configuring 55 configuring gateway addresses 124 268 Index connection, locating 7 default gateway 56 diagnostics 34 disabling DLC/LLC 58 disabling protocols 57 DLC/LLC settings 33 finding SMTP gateways 125 HP Jetdirect print server error messages 175 HP Jetdirect print servers, models including 2 HP Web Jetadmin 147 IP address 55 IPX/SPX settings 33 link speed settings 37 Macintosh settings 149 protocol configuration page, printing 37 security 34 SMTP servers 124 subnet mask 56 TCP/IP parameters 55 TCP/IP settings 30 testing SMTP settings 125 validating gateway addresses 221 noise specifications 238 non-HP supplies 142 not responding, problemsolving 170 Novell login required 177 number of copies default settings 22 NVRAM errors 175 O on/off switch, locating 5 online help, control panel 18 operating environment specifications 238 operating systems supported 8 Optimize print quality 46 ordering media, HP 232 part numbers for 231 supplies and accessories 230 orientation, page Image Rotation 43 rotated media 81 output bins full, error messages 177 output quality copy, improving 217 copy, problem-solving 217 settings 46 overhead transparencies loading 76 specifications 63, 67 P page orientation Image Rotation 43 rotated media 81 pages per sheet 103, 108 paper A4 settings 44 colored 64 curled 168, 203, 218 custom-size 83, 102 default size 44 default size, selecting 26 document size, selecting 101 first page 102, 108 fuser modes 46, 65 guidelines 60 HP LaserJet Tough 64 HP, ordering 232 legal, clipped margins 227 letterhead 64 loading ADF 79 loading tray 1 71 loading tray 2, 3, 4, 5, or 6 74 pages per sheet 103, 108 problem-solving 201, 218 problem-solving trays 168 recycled 64 rotated, printing on 81 size-sensing, automatic 66 sizes supported 67 skewed 202 special media, loading 76 specifications 61, 66 stapler support 88 storing 70 vellum 64 wrinkled 203 paper input trays. See trays paper jams. See jams ENWW paper path cleaning 158 tests 48 part numbers accessories 231 cables 231 EIO cards 231 maintenance kits 231 media, HP 232 memory 231 print cartridges 231 staples 231 pausing a print request 110 PCL drivers default settings 44 operating systems supported 8 selecting 9 universal 9 PDF error pages 44 perform printer maintenance message 155 permanent resources 255 permanent storage errors 175 personality default settings 44 phone line, connecting fax accessory 138 photos copying 120 loading 127 physical specifications 236 PINs, private jobs 95 ports included 2 locating 7 problem-solving Macintosh 224 supported 4 PostScript problem-solving 227 PostScript Printer Description (PPD) files included 12 power specifications 237 power switch, locating 5 PPDs included 12 preprinted paper loading 76 ENWW presets (Macintosh) 107 preventive maintenance kit using 155 print cartridges accessing 5 authentication 151 error messages 176 genuine HP 150 jams, clearing 172 management menu 29 non-HP 142 part numbers 231 recycling 242 replacement intervals 150 replacing 151 storage 150 Print Document On 101 print jobs default settings 26 print quality blurred 203 dropouts 202 environment 201 gray background 202 image defects 201 jams, after 201 light print 202 lines 202 loose toner 202 media 201 misformed characters 202 repeating defects 202 repetitive images 203 scattered lines 203 smeared toner 202 specks 202 tire tracks 203 troubleshooting 156 white lines 203 white spots 203 Print Quality menu, control panel 46 print-stop test 51 printer drivers. See drivers printer maintenance kit using 155 printing system software 8 priority, settings 10 private jobs 95 problem-solving blank pages 169 blurred print 203 copy quality 217 copy size 220 copying 217, 220 curled paper 168, 203 dropouts 202 duplexing 169 e-mail alerts 144, 149 environment 201 EPS files 224 Error button, control panel touchscreen 18 event log 48 fonts 227 gateway addresses 221 gray background 202 image defects 201 legal paper 227 light print 202 lines 202, 203 lines, copies 217 Linux 226 Macintosh issues 223 media 201, 218 messages, types of 171 networks 34 PostScript problems 227 printing 170 repeating defects 202 repetitive images 203 scattered lines 203 skewed pages 202 slow printing 168 smeared toner 202 specks 202 text 169 text quality 202, 203 tire tracks 203 trays 168 Troubleshooting menu 48 white spots 203 Windows issues 222 wrinkled paper 203 processor speed 3 proof and hold jobs 94 ProRes 3 protocol configuration page, printing 37 Index 269 PS emulation driver default settings 44 selecting 9 PS error pages default settings 44 Q quality copy, improving 217 copy, problem-solving 217 settings 46 quick sets 100 R Ready light locating 16 recipient lists 129 recovery, jam 182 recycled paper 64 recycling 242 reducing documents 101 registration, tray alignment 46 removing Macintosh software 12 repeating defects, problemsolving 202, 203 replacing maintenance kits 155 replacing printing cartridges 151 reset button 16 Resets menu, control panel 52 resizing documents 101 resolution features 3 settings 46, 149 troubleshooting quality 156 Resolution Enhancement technology (REt) 47, 149 resource saving 255 REt (Resolution Enhancement technology 47 REt (Resolution Enhancement technology) 149 retention, job accessing 93 features 93 private 95 proof and hold 94 QuickCopy 96 stored 97 270 Index rollers maintenance kit, included rotated pages default settings 43 155 S safety statements 247, 248 saving resources, memory 255 scaling documents 101 scanner calibration 48, 159 scanner glass cleaning 156 copying from 77 scanner lid backing, cleaning 157 scanning default settings 21 loading ADF 79 no-wait 44 scanning e-mail validating gateway addresses 221 scanning to e-mail default settings 24 scanning to e-mail about 123, 127 address books 129, 130 configuring 124 control-panel settings 126 error messages 176, 177, 178 gateways, finding 125 job settings 128 LDAP support 124 loading documents 127 recipient lists 129 sending documents 128 SMTP support 124 scanning to folder 132 scanning to workflow 132 security settings 34 Send Setup menu 41 Send to Folder 132 Send to Workflow 132 sending to e-mail default settings 24 sending to e-mail about 123, 124, 127 address books 129, 130 error messages 176, 177, 178 gateways, finding 125 job settings 128 LDAP support 124 loading documents 127 recipient lists 129 sending documents 128 settings 126 SMTP support 124 validating gateway addresses 221 sensors, testing 50 serial buffer overflow 173 Service menu, control panel 52 Services tab 106 settings Default Job Options menu 21 driver presets (Macintosh) 107 drivers 10 priority 10 quick sets (Windows) 100 Settings tab, embedded Web server 146 SIMMs, incompatibility 250 size, copy problem-solving 220 size, media A4 settings 44 automatic sensing 66 custom, printing on 83 default settings 44 default, selecting 26 unexpected, error message 173 sizes, media selecting trays 86 skewed pages 202 Sleep button 16 Sleep mode power specifications 237 settings 27, 29 slow printing, problemsolving 168 smeared toner, problemsolving 202 SMTP gateways error messages 178 ENWW SMTP servers configuring gateway address 124 connecting to 124 finding gateways 125 gateways, finding 125 testing 125 validating gateway addresses 221 software embedded Web server 12 HP Printer Utility 148 HP Web Jetadmin 13 Macintosh 12, 14 settings 10 supported operating systems 8 uninstalling Macintosh 12 Web sites 8 Windows 14 specifications acoustic 238 electrical 237 envelopes 62 features 3 media 66 operating environment 238 paper 61 physical 236 trays, media supported 67 specks, problem-solving 202, 203 speed problem-solving 168 troubleshooting 162 speed dial list, printing 143 Spool32 errors 222 spots, problem-solving 202, 203 staple cartridges empty, stop or continue settings 92 loading 89 stapler default settings 22, 43 empty, stop or continue settings 92 loading staples 89 locating 5 media supported 68 models including 2 ENWW paper sizes supported 88 using 91 staples part numbers 231 stapling jobs 91 Start button 16 Start button, control panel touchscreen 18 status e-mail alerts 144 embedded Web server 145 Home screen, control panel 17 HP Printer Utility, Macintosh 149 messages, types of 171 Status button 16 Stop button 16 Stop button, control panel touchscreen 18 stopping a print request 110 storage, job accessing 93 features 93 Macintosh settings 149 private 95 proof and hold 94 QuickCopy 96 settings 29 stored 97 stored jobs 97 storing envelopes 70 paper 70 print cartridges 150 streaks, problem-solving 218 subnet mask 56 supplies authentication 151 counterfeit 151 e-mail alerts 144 management menu 29 memory errors 172 non-HP 142 ordering 230 recycling 242 replacement intervals 150 replacing print cartridges 151 Resets menu 52 status page, printing 142 status, viewing with embedded Web server 145 status, viewing with HP Printer Utility 149 support Linux 226 T Taiwan EMI statement 247 TCP/IP settings 30 technical support Linux 226 temperature specifications 238 tests component 50 control panel 51 networks 34 paper path 48 print-stop 51 sensors 50 text, problem-solving blurred 203 blurry 218 dropouts 202 garbled 169 misformed characters 202 time, setting 27 Time/Scheduling menu, control panel 27 timeout settings 30, 42 tire tracks, problem-solving 203 toner adhesion problems, solving 218 density setting 149 Economode 47 loose, problem-solving 202 smeared, problemsolving 202 tough paper 64 transparencies HP, ordering 234 loading 76 specifications 63, 67 tray 1 custom-size media, printing on 83 insert or close error message 176 jams, clearing 193 Index 271 load error message 177 loading paper 71 loading special media 76 locating 5 media supported 67 printing from 73 problem-solving 168 rotated media, printing on 81 unexpected size or type error message 173 tray 2 custom-size media, printing on 83 jams, clearing 193 loading 74 locating 5 media size-sensing, automatic 66 media supported 67 problem-solving 168 rotated media, printing on 81 tray 3 custom-sized media, printing on 83 jams, clearing 193 loading 74 locating 5 media size-sensing, automatic 66 media supported 68 problem-solving 168 tray 4 custom-sized media, printing on 83 loading 74 media size-sensing, automatic 66 media supported 68 tray 5 custom-sized media, printing on 83 loading 74 locating 5 media size-sensing, automatic 66 media supported 68 tray 6 custom-sized media, printing on 83 loading 74 272 Index locating 5 media size-sensing, automatic 66 media supported 68 trays default settings 43 double-sided printing 105, 109 feeding problems, solving 219 included 2 insert or close error message 176 jams, clearing 193 loading paper 71 locating 5 Macintosh settings 149 media size-sensing, automatic 66 media supported 67 paper path tests 49 problem-solving 168 registration, setting 46 unexpected size or type error message 173 troubleshooting checklist 162 control panel messages, numerical 163 error messages, alphabetical list 172 error messages, numerical list 172 gateway addresses 221 jams 181, 197 output quality 156 speed 162 Troubleshooting menu, control panel 48 two-sided copying default settings 21 two-sided printing blank pages, default settings 43 default settings 26 error messages 175 loading paper 109 Macintosh settings 149 problem-solving 169 types, media selecting trays by 86 U unexpected size or type error messages 173 uninstalling Macintosh software 12 universal print driver 9 Update Now feature, drivers 10 upgrading memory 250 upper-right door, locating 5 usage page, printing 142 USB cable, part number 231 USB configuration 54 USB port locating 7 problem-solving Macintosh 224 supported 4 Use Different Paper/Covers 102 V validating gateway addresses 221 vellum 64 vertical white or faded stripes 217 voltage specifications 237 W wake time, setting 27 Warning button, control panel touchscreen 18 watermarks 101 wavy paper, problemsolving 168, 203 Web sites fraud reports 151 HP Web Jetadmin, downloading 147 Linux support 226 Material Safety Data Sheet (MSDS) 244 paper specifications 61 software, downloading 8 universal print driver 9 white lines or spots, problemsolving 203 white or faded stripes 217 Windows driver features 100 driver settings 10, 100 ENWW drivers supported 8, 9 problem-solving issues 222 software components 14 supported operating systems 8 universal print driver 9 Windows 2000 fax 139 workflow, send to 132 wrinkled paper, problemsolving 203 ENWW Index 273 274 Index ENWW © 2010 Hewlett-Packard Development Company, L.P. www.hp.com *CE966-90901* *CE966-90901* CE966-90901
