Download BRAVIA Service Care Guide

Sony Electronics Asia Pacific Pte. Ltd.
SERVICE CARE CARD
Contents
General Information Of BRAVIA
Page
1. Picture Quality
1
2. Remote Control Sensitivity
4
3. LCD TV Gets Hot
5
Dear Valued Customer,
4. Precautions On Handling LCD TV
6
We congratulate you for choosing Sony’s BRAVIA model
and we welcome you to enjoy the Sony experience.
5. Connectivity (DVD)
7
6. Connectivity (PC)
8
7. Connectivity (HDMI™)
9
8. HDMI™ - CEC connectivity
10
• This booklet will provide you some basic
understanding of Sony’s BRAVIA model’s key features
and its connectivity to external equipments.
• For more details, please refer to the supplied
Instruction Manual or you may also visit your local
Sony Support website.
Specific Features And Functions Of BRAVIA
1. Auto Tuning
12
2. Manual Tuning
13
If you still need any technical assistance, please contact
your local Sony Service Centre.
3. Program Sorting
14
4. Viewing Settings
15
We hope you will enjoy the wonderful performance of
Sony BRAVIA.
5. Brightness Adjustment
16
6. Power Saving Mode
18
7. Display Information
19
8. MPEG Noise Reduction
20
Picture Quality
Picture Quality
My picture is not clear and
having lot of dots, lines and
hazy. How can I improve the
picture quality?
Possible causes are:
i. Antenna installation.
ii. Antenna location.
iii. Signal distribution.
Consult a qualified antenna-installer before approaching Sony Service Centre.
What is the difference
between ‘Full HD’ and
‘HD Ready’?
The basic difference is the picture clarity in the LCD TV. The picture clarity (resolution) is
measured in number of Pixels.
• Full HD offers 2 Mega Pixels (1920 x 1080) resolution.
The higher the pixels, the better the resolution and capability of displaying finer details.
• HD Ready offers 1 Mega Pixel (1366 x 768) resolution.
Does your TV has this label?
Why is the picture quality of
LCD TV crystal clear when
played back by some
equipments?
Possible reasons are:
i. Playback pictures are recorded in High Definition
(HD) format.
ii. These pictures are played back by HD players such
as Blu-ray Disc player, HD camera or HD Game
console.
Play back from VCR, DVD players are mainly Standard
Definition (SD) format.
HD pictures are 3 times clearer than SD pictures.
Refer to the pictures showing picture quality differences
between SD & HD.
Standard Definition (SD) - 4.3 Ratio
High Definition (HD) - 16.9 Ratio
•
•
•
•
You can enjoy Full HD games (e.g. PLAYSTATION®3).
You can view Full HD pictures from HD camcorders (e.g. HD Handycam®).
You can playback Full HD movies from HD players (e.g. Blu-ray player).
You can receive Full HD digital reception from a digital tuner/set top box.
What is the recommended
interface to connect
Full HD to HD Devices ?
High Definition Multimedia Interface (HDMI™) is the
standard interface to connect other HD devices to
BRAVIA. HDMI™ offers:
• High bandwidth for all signal transmission
between HD devices.
• Transfer of uncompressed audio/video
signal between HD devices.
HD Programs
HD Game Consoles
HD Camcorders
Full HD LCD TV
1
HD Player
2
Picture Quality
Remote Control Sensitivity
What are the common
connectivity available
to LCD TV? Which is the
best connectivity?
How can I prevent the
remote control from
operating intermittently?
Refer below table for commonly available connectivity to LCD TV and other equipment.
Signal
Transmitted
Separate audio
connection
required or not?
Picture
+
Sound
No
(Digital Video
Interface)
Picture
Yes
Component Video
Picture
Yes
S-Video
Picture
Yes
Composite Video
Picture
Yes
RF/Coaxial
Picture
+
Sound
No
Picture Quality
Name
Best Quality
(High Definition
Multi Media
Interface)
HDMI™
Picture Quality Performance
DVI
Normal Quality
3
Sockets/Ports
Follow below actions:
i. Aim remote control towards remote commander sensor location on the TV.
ii. Remove the items blocking the sensor .
iii. Replace batteries if needed.
CORRECT (
)
R
Brightness
Sensor
Remote Commander
Sensor
Please refer to the instruction manual to check the location of the remote commander sensor on the TV.
4
Precautions On Handling LCD TV
How can I safely
transport LCD TV?
Why LCD TV is
getting too warm?
Follow below precautions.
i. Disconnect all the cables.
ii. Minimum 2 persons to carry the TV.
iii. DO NOT stress/press on the LCD panel.
iv. Hold firmly on the bottom (as shown).
v. No jolts or vibration.
LCD TV generates small amount of heat which is dissipated via the ventilation holes.
It is recommended:
• Never cover the ventilation holes.
• Leave some space clearance around the LCD TV as shown in the pictures.
Installed on the wall
Installed with stand
30 cm
10 cm
30 cm
10 cm
10 cm
10 cm
6 cm
10 cm
Leave at least this space clearance around the set
• LCD TV installed in Built-in cabinet
must have sufficient ventilation.
Leave at least this space clearance around the set
Air Circulation is blocked
How can I prevent
panel damage?
Wall
Wall
Follow below precautions.
i. DO NOT push or scratch the screen.
ii. DO NOT throw any objects on the screen .
iii. Move slowly to adjust the angle of TV.
iv. Wipe gently with a soft cloth moistened with mild detergent.
v. Do not use cleaning agents such as Alcohol, Thinner , Acid cleaner etc..
Note: Built-in protection circuit will automatically switch off the unit if it is hotter than normal.
5
6
Connectivity (DVD)
Connectivity (PC)
How can I connect
LCD TV to DVD player?
Follow below steps to connect DVD player to LCD TV.
Step 1:
Follow below steps to connect PC to LCD TV.
Step 1:
Method 1
Method 1:
Connect to Component
Video input.
How can I connect
LCD TV to PC?
Connect the PC to the TV
through PC input.
Rear View
Rear View
Method 2:
Connect to Composite
Video / S-Video inputs.
RGB Jack
Method 2
Audio
Step 2:
Step 2:
i. Press “MENU”.
ii. Press
to select “External Inputs” option and press
iii. Press
to select “PC” option and press .
.
U
U
__
.
U
U
__
U
__
__
i. Press “MENU”.
ii. Press
to select “External Inputs” option and press .
iii. Press
to select “HD/DVD 1” option (Method 1) and press
Or Select “Video 1” option (Method 2) and press .
iv. DVD logo appears and then play DVD.
MENU
External Inputs
Return
MENU
Program List
External Inputs
U _
_
U _
_
Return
Program List
HDMI Device Selection
Video 1
External inputs
Video 1
Video 2
Settings
Video 3
Press Menu
Video 2
Settings
HDMI Device Selection
External inputs
HD/DVD 1
Video 3
Press Menu
HD/DVD 2
HD/DVD 1
HDMI 1
HD/DVD 2
HDMI 1
Select:
Set:
Select:
HDMI2
Show available TV programs
Exit: MENU
HDMI2
Show available TV programs
Set:
Exit: MENU
HDMI 3
PC
HDMI 3
Edit Video Labels
PC
Select:
Set:
Exit: MENU
Edit Video Labels
Select:
7
Set:
Exit: MENU
Note: Connection through Component Video gives better picture quality.
Choose HD/DVD1, HD/DVD 2 or whichever input is available for method 1 connection.
Choose Video 1, Video 2 or whichever input is available for method 2 connection.
Please refer to the instruction manual to check the location of the remote commander sensor on the TV.
8
Connectivity (HDMI)
HDMI-CEC Connectivity
How can I connect
LCD TV to other
HDMI™ equipments?
Follow below steps to connect HDMI™ equipments to LCD TV.
Follow below steps to connect multiple HDMI™ equipments to LCD TV.
Step 1:
Step 1:
Use HDMI™ connector to connect to HDMI™ equipments to LCD TV as shown.
Rear View
Rear View
5 4 3 2 1
HDMI 1
Use HDMI™ connector to
connect to HDMI™ equipments
to LCD TV as shown.
How can I set up
HDMI™ - CEC?
5 4 3 2 1
HDMI 2
Up to 5 devices can be
recognized end to end for
cascade connection
HDMI
Step 2:
.
U
U
__
i. Press “MENU”.
ii. Press
to select “Settings” Option and press
_
__
i. Press “MENU”.
ii. Press
to select “External Inputs” option and press
iii. Press
to Select “HDMI 1” option and press .
U
Audio
_
HDMI™ Equipment (Blu-Ray)
Step 2:
MENU
.
MENU
External Inputs
Program List
Return
U _
_
U _
_
Program List
HDMI Device Selection
Video 1
External inputs
Video 2
Settings
Settings
Press Menu
Video 3
Press Menu
External inputs
HD/DVD 1
HD/DVD 2
Show available TV programs
HDMI 1
Show available TV programs
Select:
Set:
Select:
HDMI2
Exit: MENU
Set:
Exit: MENU
HDMI 3
PC
Edit Video Labels
Select:
9
Set:
Exit: MENU
Note: HDMI™ control must be set on both the TV and external equipment .
Choose HDMI 1, HDMI 2 or whichever input is available for connection.
Continue to step 3
10
Auto Tuning
HDMI-CEC Connectivity
How can I set up
HDMI™ - CEC?
Follow below steps to perform Auto Tuning.
Continued from page 10
Step 1:
Step 3:
U
__
.
U
U
U
__
i. Press “MENU”
ii. Press
to select “Settings” option and press .
iii. Press
to select “Channel Set Up” option and press
.
__
Press
to select “HDMI setup” option and press
Press
to turn “ON” option and press .
Power on all the connected devices.
Press _ to select “OK” option and press .
Wait for the scanning to complete.
__
MENU
U
_
i.
ii.
iii.
iv.
iii.
How can I
perform Auto Tuning
__
Picture
Program List
TV
Target Inputs
All Inputs
Picture Mode
Vivid
Reset
U _
__
_
Setup
TV
Auto Start-up
Language
Chiness
Cinema Drive
Auto
U _
_
AV Setup
HDMI Setup
Timer Settings
Power Saving Settings
Light Sensor
Settings
Press Menu
Backlight
Max
Picture
Max
Brightness
40
Color
60
Hue
0
Color Temperature
Cool
Sharpness
18
Language
On
Noise Reduction
Low
MPEG Noise Reduction
High
Cinema Drive
Off
Advance Settings
AV Setup
On
Off
Product Information
Press Menu
Auto Start-up
External inputs
All Reset
Show available TV programs
HDMI Setup
Select:
Set:
Exit: MENU
Select:
Set:
Exit: MENU
Timer Settings
Select:
Set:
Step 2:
Exit: MENU
U
_
_
i. Press
to select “Auto Tuning” option and press .
ii. Press _to select “OK” button and press .
iii. Press “MENU” to exit the menu screen, once tuning is completed.
Device List Update
Do you want to update the HDMI device list?
Please power on the devices and activate each
HDMI control setting before updating.
Searching for devices,
Please wait.
OK
Select:
Channel Setup
Devices found: 0
Cancel
Back: RETURN
U
_
Setup
Select:
TV
1 Digit Direct
Auto Tuning
Back: RETURN
Programme Sorting
Programme Labets
Programme Block
Auto Tuning
Auto Tuning
Do you want to start Auto Tuning?
Program found:
Manial Programme Preset
OK
1
VHF Low
Cancel
Back: RETURN
Select:
11
Set:
Back: RETURN Exit: MENU
12
Program Sorting
Manual Tuning
How can I tune
the channels manually?
How can I
sort programs?
Follow below steps to perform Manual Tuning.
Follow below steps to sort programs.
Step 1:
Step 1:
MENU
_
Picture
Program List
MENU
TV
Target Inputs
All Inputs
Picture Mode
Vivid
Picture
Program List
Reset
Press Menu
Max
Picture
Max
Brightness
40
Max
Color
60
Max
40
Color
Hue
0
60
Hue
Color Temperature
Cool
0
Color Temperature
Sharpness
18
Cool
Sharpness
Noise Reduction
18
Low
Noise Reduction
MPEG Noise Reduction
Low
High
MPEG Noise Reduction
High
Settings
Press Menu
Advance Settings
Show available TV programs
Set:
Exit: MENU
Select:
__
Channel Setup
U
Channel Setup
TV
Channel Setup
TV
.
TV
Channel Setup
TV
Channel Setup
1 Digit Direct
Programme Sorting
Programme Sorting
Auto Tuning
00
00
Programme Sorting
01
01
Programme Labets
02
02
Manual Programme Preset
Manual Programme Preset
Programme Block
03
03
Auto Tuning
Programme
03
Programme
03
Manial Programme Preset
04
04
Programme Sorting
TV System
B/G
TV System
B/G
05
05
Programme Labets
VHF Low
06
06
Programme Block
Label
–––
Label
–––
07
07
Manual Programme Preset
AFT
On
AFT
On
08
08
Audio Filter
Low
Audio Filter
Low
09
09
Skip
No
Skip
No
Colour System
Auto
Colour System
Auto
Signal Booster
Auto
Signal Booster
Auto
VHF Low
Set:
Back: RETURN Exit: MENU
Select:
Set:
TV
Signal Level
Select:
13
Exit: MENU
1 Digit Direct
Signal Level
Select:
Set:
i. Press
to select “Program Sorting” option and press
ii. Press
to select program numbers and press .
iii. Press “MENU” to exit.
U
U
__
TV
Select:
Step 2:
.
U
_
_
Channel Setup
Exit: MENU
__
__
Press
to select “Manual Program preset” option and press
Press
to select “VHF Low” button and press .
Press _ to begin Manual Tuning.
Press
to stop Manual Tuning.
Press
to highlight the program and press .
Set:
U
Select:
U
Exit: MENU
Step 2:
i.
ii.
iii.
iv.
v.
Vivid
Brightness
Show available TV programs
Set:
Picture Mode
Picture
External inputs
Advance Settings
Select:
All Inputs
Backlight
U _
U _
Settings
TV
Target Inputs
Reset
Backlight
_
_
External inputs
.
U
U
.
U
__
U
__
i. Press “MENU”.
ii. Press
to select “Settings” option and press .
iii. Press
to select “Channel Set Up” option and press
__
__
i. Press “MENU”.
ii. Press
to select “Settings” option and press .
iii. Press
to select “Channel Set Up” option and press
Exit: MENU
Select:
Set:
Set:
Back: RETURN Exit: MENU
Select:
Set:
Exit: MENU
Select:
Set:
Exit: MENU
Exit: MENU
14
Viewing Settings
Brightness Adjustment
I notice a change in
brightness between
different LCD TVs.
Is this normal?
What are the preferred
picture settings?
When judging the brightness certain factors are to be considered
These are 3 recommended settings as below:
i. Suitable for standard picture: Standard Mode.
ii. Best for watching movie at home: Cinema Mode.
iii. Best for shop front display: Vivid Mode.
RECOMMENDED BRIGHTNESS:
• Check the LCD TV is capable of producing bright yet natural images. Look for an image
that shows a good level of detail in dark areas without washing-out the rest of the
image by being too bright.
• Consider the brightness of the surrounding environment. This always affects the
perceived picture brightness of the LCD TV. A LCD TV will appear less bright or too
bright in different rooms because light differs in each scenario.
What is the best
viewing distance from
the LCD TV?
Best viewing distance depends on the screen size.
Refer to the table below for recommended viewing distance.
Screen Size
26 Inch
32 inch
37 inch
40 inch
46 inch
52 inch
Viewing Distance Range
1 metre
1.2 metre
1.4 metre
1.5 metre
1.7 metre
2 metre
3x
x
Recommended distance for viewing High Definition picture is 3 times of TV vertical screen size.
Recommended distance for viewing Standard Definition picture is 5 times of TV vertical screen size.
15
ABOUT BRAVIA:
• The BRAVIA LCD TV is equipped with an Auto Light Sensor. This is an Automatic
backlight control system which will automatically adjust its brightness according to
lighting conditions.
• This helps to provide the optimum picture quality in any environment.
• This helps avoid eye-strain while watching TV as the picture brightness will follow the
lighting of the room accordingly.
• With the Auto Light Sensor feature, there may be savings on your electrical costs
because this system reduces excessive brightness which then optimizes its power
consumption.
16
Brightness Adjustment
Power Saving Mode
How can I adjust TV
brightness manually?
Why is the picture
darker than usual?
Follow below steps to adjust brightness..
The picture will be darker if the unit is in power saving mode.
Follow below steps to switch off power saving mode.
Step 1:
U
_
_
i. Press “MENU”.
ii. Press
to select “Settings” option and press
Step 1:
.
MENU
U
_
_
i. Press “MENU”.
ii. Press
to select “Settings” option and press
MENU
Program List
_
U _
TV
Program List
External inputs
External inputs
U _
_
Press Menu
Settings
Press Menu
Set:
Step 2:
Target Inputs
All Inputs
Picture Mode
Vivid
Picture Mode
Vivid
Max
Backlight
Max
Picture
Max
Picture
Max
Brightness
40
Brightness
40
Color
60
Color
60
Hue
0
Hue
0
Color Temperature
Cool
Color Temperature
Cool
Sharpness
18
Sharpness
18
Noise Reduction
Low
Noise Reduction
Low
MPEG Noise Reduction
High
MPEG Noise Reduction
High
17
Set:
Exit: MENU
Max
Brightness
40
Color
60
Hue
0
Color Temperature
Cool
Sharpness
18
Noise Reduction
Low
MPEG Noise Reduction
High
Select:
Set:
Exit: MENU
U
U
U
___
TV
Setup
Auto Start-up
Reset
Backlight
Set:
Max
Picture
to select “Set Up” option and press .
to select “Power Saving Setting” option and press .
to select “Off”, “Low”, “High” or “Picture Off” and press
Setup
TV
All Inputs
Advance Settings
Select:
i. Press
ii. Press
iii. Press
.
U
U
U
___
Picture
Target Inputs
Reset
Vivid
Backlight
Step 2:
___
___
Press
to select “Picture” option and press .
Press
to select “Brightness” option and press
Press
to select required level and press .
Press “MENU” to exit.
TV
Picture Mode
Show available TV programs
Exit: MENU
Select:
Picture
All Inputs
Advance Settings
Show available TV programs
i.
ii.
iii.
iv.
Target Inputs
Reset
Settings
Select:
.
Picture
Brightness
TV
.
Setup
TV
Power Saving Settings
Power Saving Settings
Language
Chiness
Power Saving
Off
Power Saving
Off
Cinema Drive
Auto
Power Consumption
Off
Power Consumption
Low
AV Setup
High
HDMI Setup
Picture Off
Timer Settings
Power Saving Settings
54
Min
Light Sensor
Max
Off
Product Information
All Reset
Advance Settings
Exit: MENU
Select:
Set:
Exit: MENU
Select:
Set:
Exit: MENU
Select:
Set:
Exit: MENU
Select:
Set:
Exit: MENU
18
Display Information
MPEG Noise Reduction
How can I remove the
“gray rectangle” or “clock”
in the bottom left
corner of the screen?
Follow the below steps to adjust display information.
Press the display info
How can I reduce
MPEG noise?
(mosquito type noise
due to blocks in picture)
Follow below steps to adjust brightness.
Step 1:
button



i. Press “MENU”.
ii. Press
to select “Settings” option and press
.
MENU
Program List
 

External inputs
Settings
With Noise
Press Menu
Show available TV programs
Select:
i. Press
to select “Picture” option and press
ii. Press
to select “MPEG Noise Reduction”
option and press .
iii. Press
to select “Low” option and press .


.
After Noise Reduction

15



Channel number
Step 2:
Exit: MENU

In “AV input mode”, the display info (i+) button
will have the following function.
Set:
Screen mode
Wide Mode:
Wide Zoom
Clock
information
10:46 AM
Picture
TV
Picture
All Inputs
Target Inputs
All Inputs
Picture Mode
Vivid
Picture Mode
Vivid
Reset
Press once:
Displays information such as
current channel number and
screen mode such as Wide
Mode. (Channel number or AV
input label will remain)
19
Press twice:
Removes channel number or AV
input label and displays “Clock”
in the lower right corner of the
screen. If the Clock is not set
will display “--/--“.
Press thrice:
Removes clock information
from screen. (Returns to normal
viewing mode without any
display information).
Reset
Backlight
Max
Backlight
Max
Picture
Max
Picture
Max
Brightness
40
Brightness
40
Color
60
Color
60
Hue
0
Hue
0
Color Temperature
Cool
Color Temperature
Cool
Sharpness
18
Sharpness
18
Noise Reduction
Low
Noise Reduction
Low
MPEG Noise Reduction
High
MPEG Noise Reduction
High
Advance Settings
Select:
TV
Target Inputs
Set:
MPEG Noise Reduction
High
Medium
Low
Off
Select:
Exit: MENU
Advance Settings
Exit: MENU
Select:
Set:
Exit: MENU
20