Download SDS Self Diagnostics Overview


Press the Home button.
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Select Settings located in the upper right corner on the TV screen
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Select Network

Select Network Setup

Select View Network settings and status

Select Check Connection.
3. ExternalDevicesSymptoms
This function checks for specific issues you may be encountering with an externally connected device. First
confirm that your external device is powered on and securely connected, then select the symptom or issue
you are experiencing from the 3 choices below (A, B, C) .
A. NopicturedisplayfromaHDMIconnecteddevice.
This test presents a list of all HDMI
inputs, and shows if device is connected to each input or not. If a device is connected the TV displays
the type of device (e.g. BD) and the Label (Label is a unique name you can apply to a given input, it
can be edited by going to Settings > Channels and Inputs > Manage Inputs).
When an HDMI port is selected from the list, and the Enter button is pressed, the TV changes to the
selected input port. If the external device is outputting content, and if a good connection exists between
the device’s output port and the selected TV input port, the TV displays the content, demonstrating that
the source device is successfully connected to the TV’s HDMI input port.
To return to TV home menu, press the Input button on the TV’s remote, select TV, then press the
Enter button, and then the Home button on the TV’s remote.
B. NosoundfromtheDigitalAudioSystem.
When selected, two options are displayed: Optical Audio cable (see B1 below), and HDMI cable (see
B2 below). Select the cable type you have connected between the TV and the Digital Audio System.
B1.OpticalAudioCable
When selected, this confirms if the TV’s settings are correct and
the optical input port is working. If no problem is detected the TV displays a note for you to
verify the physical cable connection between the TV and the external audio system and to
check the settings on the external audio system.
B2.HDMICable When selected, instructions are displayed asking you to confirm that there
is a good physical connection between the Audio Return Channel (ARC) compatible HDMI port
on the TV and the Digital Audio System. If the Digital Audio System is not ARC compatible you
will need to use a Digital Audio Cable.
If you have corrected the issues and now have sound, you can select Exit
If there is still no sound from the Digital Audio System when using ARC compatible HDMI ports,
please select Next. When Next is selected the TV again checks the settings, and if no problem
is detected you will be prompted to again check the physical cable connections and the Digital
Audio System’s settings. The Check HDMI Connection function (same as option A above) is
offered. If selected the devices the TV detects as connected are shown.
C. BRAVIASyncdoesnotwork:Thistestpresentsalistofexternaldevices
connectedtotheTVonHDMIinputs.
a) If there are no devices connected the TV displays this message: “No HDMI or MHL devices found.
Please check the connections”.
b) When external devices are detected on the HDMI inputs, you are instructed to turn them on and
then select Enable to set their BRAVIA Sync setting to On.
c) There is no confirmation to the TV screen that the external devices are BRAVIA Sync enabled, you
will need to confirm that setting on the external device menu.