Download Dial-Up Digital Phone Card User`s Guide

Nextel OnlineSM Dial-Up Service
User's Guide
For Use with the Digital Phone Card and
Windows® Powered Pocket PCs
5/01
Limited Warranty
The Digital Phone Card is manufactured by Socket Communications, Inc. for
distribution by Nextel Communications. This limited warranty is not part of the
Limited Warranty covered by Motorola manufactured iDEN Communication
Products. This Limited Warranty applies only to the Digital Phone Card (‘‘Product’’)
that is offered solely by Socket Communications, Inc.
What This Warranty Covers and for How Long
Socket Communications, Incorporated (Socket) warrants the Product against defects
in material and workmanship, under normal use and service, for the following periods
from the date of purchase:
CompactFlash card and non-removable cable: 1 year
Incompatibility is not a defect covered by Socket’s warranty. During the warranty
period, Socket will replace the defective Product at no charge when furnished with
proof of retail purchase, provided that you ship the product to an authorized warranty
service location.
How to Get Warranty Service
You must provide proof of retail purchase in order to receive warranty service and
also ship the defective product in the original container or equivalent, with shipping
charges prepaid to an authorized warranty service location. Warranty service will be
provided by SOCKET. If you first contact the company that sold you the Product,
(e.g. dealer or communication service provider) it should facilitate your obtaining
warranty service. You can also call NEXTEL at 1-800-639-6111 for warranty service
location information. This warranty applies only to the original retail purchaser and is
not transferable.
What This Warranty Does Not Cover
This warranty does not cover defects or damage by abuse, accident, misuse or
misapplication, nor as a result of service or modification other than by Socket.
General Provisions
SOCKET AND NEXTEL ARE NOT RESPONSIBLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY, INCLUDING DAMAGE TO
PROPERTY AND, TO THE EXTENT PERMITTED BY LAW, DAMAGES FOR
PERSONAL INJURY. THIS WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
State Law Rights
Some states do not allow limitation of implied warranties, or the exclusion or
limitation of incidental or consequential damages, so that the above limitations or
exclusions may not apply to you. This warranty gives you specific legal rights and
you may also have other rights which may vary from state to state.
This Product may contain fully tested, recycled parts, warranted as if new.
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Copyright Notice
© 2001 Nextel Communications. Nextel, the Nextel logo, and all other
Nextel product and/or service names referenced throughout this guide are
either a trademark, service mark or registered trademark of Nextel
Communications, Inc. All rights reserved.
MOTOROLA, the Stylized M logo and all other trademarks indicated as
such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. ©
2001 Motorola, Inc. All rights reserved.
Copyright © 2000 Socket Communications, Inc. All rights reserved.
Socket and the Socket logo are registered trademarks of Socket
Communications, Inc. Socket Communications and Socket Digital Phone
Card are trademarks of Socket Communications, Inc.
All other product names and services are the property of their respective
trademark owners.
The Digital Phone Card includes technology licensed under United States
Patent Nos. 4,543,450, 4,603,320, 4,686,506, and 4,972,470.
Windows, Windows CE and ActiveSync are registered trademarks of
Microsoft Corporation.
Reproduction of the contents of this manual without the permission of
Nextel Communications and Socket Communications is expressly
prohibited. Please be aware that the products described in this manual may
change without notice.
Nextel Communications can assume no responsibility for anything
resulting from the application of information contained in this manual.
Please refrain from disassembling the Digital Phone Card. Disassembly of
this device will void the product warranty.
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Regulatory Compliance
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. This
equipment is also CE EN55022 and C-TICK compliant. These limits are
designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his or her
own expense.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user may try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna of the radio or television.
•
Increase the distance separating the equipment and the receiver.
•
Connect the equipment to an outlet on a different branch circuit than
that of the receiver.
•
Consult the dealer or an experienced radio/TV technician for help.
The user may find the following booklet helpful:
How to Identify and Resolve Radio-TV Interference Problems
This booklet is available from the U.S. Government Printing Office,
Washington, D.C. 20402.
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Table of Contents
CHAPTER 1 INTRODUCTION
1
CHAPTER 2 GETTING STARTED
2
Welcome to Nextel OnlineSM Dial-Up Service
What Can I Do With Nextel Online Dial-Up Service and the Digital
Phone Card?
What You'll Need
Setup Overview
Installing the Software
Connecting the DPC to your Pocket PC and Nextel Phone
Removing the Digital Phone Card
1
2
2
2
3
3
3
CHAPTER 3 CONFIGURING REMOTE NETWORKING 4
Network Information Form
Setting up Remote Networking
4
5
CHAPTER 4 MAKING A DATA CALL
8
CHAPTER 5 BAUD RATE SETTINGS
10
APPENDIX A SPECIFICATIONS
11
APPENDIX B HINTS AND TIPS
12
APPENDIX C TROUBLESHOOTING
13
Preliminary Checkpoints
Placing a Data Call
Ending a Data Call
While a Data Call is in Progress
Viewing/Changing Your Phone's Baud Rate
Optimizing Signals and Connections
Choosing the Right Applications
Using Multiple Modems
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Chapter 1 Introduction
Welcome to Nextel OnlineSM Dial-Up Service
Your Nextel data-capable phone, manufactured by Motorola, represents
state-of-the art digital communications technology and provides more
convenience than ever for business people on the go!
In addition to functioning as a two-way radio, digital cellular phone, and
pager, your phone can also serve as a wireless modem. So from any area
serviced by the guaranteed all-digital Nextel National Network*, you can
connect your Microsoft® Windows® powered Pocket PC to your Nextel
phone using the Digital Phone Card (DPC), and access the Internet or your
company's intranet without the hassle of locating a telephone jack for a
landline connection.
This guide includes all the information you need to begin using Nextel
Online Dial-Up Service with your Pocket PC.
* Nextel Online Dial-Up Service is available only in the continental
United States and Hawaii.
NOTE: Nextel Online Dial-Up Service requires the use of a Nextel
data-capable phone. References to the terms "phone" or "modem"
contained in this guide refer to a Nextel data-capable phone.
Nextel Online Dial-Up Service provides the following:
•
Maximum effective throughput of 9600 bps.
•
Ability to host connections using full-duplex operation in V.21, V.22,
V.22bis, V.23, V.26bis, V.27/V.27ter, V.32 (at 4.8 or 9.6 Kbps), Bell
2124 and Bell 103 industry standard modes.
NOTE: Transmission and reception speed may vary based on your
relative position within the coverage area. If you are in a marginal
location (close to the border of the coverage area), the throughput of
your phone during data transmission may be affected.
Nextel Coverage
For details on Nextel coverage areas, visit Nextel at nextel.com.
Questions?
Call Nextel Customer Care at 1-800-639-6111, or dial 611 from your
Nextel phone.
Accessories
To order accessories or additional connectivity kits call Nextel NextdaySM
Accessories at 1-800-914-3240 or visit nextel.com.
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Chapter 2 Getting Started
What Can I Do With Nextel Online Dial-Up
Service and the Digital Phone Card?
You can use your Nextel data-capable phone for any Dial-Up Networking
application that requires a modem. With Nextel Online Dial-Up Service and
a Windows powered Pocket PC, you can synchronize your data remotely,
access and browse the Internet or send and receive email. Just replace your
traditional modem with your Nextel data-capable phone and you're ready
to access time-critical information on the go.
What You'll Need
To use Nextel Online Dial-Up Service with the Digital Phone Card, you
will need the following:
• a Nextel data-capable phone,
• a Nextel Online Service Plan with Nextel Online Dial-Up Service
activated,
• a Pocket PC running Windows CE (v3.0 and above),
• the Digital Phone Card (Compact Flash Type I) and Installation CD
from your Connectivity Kit,
• a Dial-Up Networking connection for an existing Internet Service
Provider (ISP) or corporate dial-up service.
Setup Overview
The Digital Phone Card (DPC) is a CompactFlash plug-in card that works in
the I/O slot of your Pocket PC. To have your Pocket PC recognize the DPC,
in most cases, you must:
1. run the included Digital Phone Card (DPC) Installation CD to install
the software drivers on your host computer (see "Installing the
Software" on page 3),
2. connect the DPC to your Pocket PC and Nextel phone (see page 3) and
3. configure your Pocket PC for remote networking (see "Configuring
Remote Networking" on page 4).
NOTE: The screens illustrated in this manual are shown as a guide
only and may be different from the ones on your actual screen
display. Additionally, phone keys depicted in this guide may appear
different from the keys on your phone.
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Getting Started
Installing the Software
If you have an HP Jornada 540, 545, or 548 Pocket PC, the software drivers
for the DPC are already installed. No software installation is needed.
For any other Pocket PC, follow these steps BEFORE inserting the DPC
into your Pocket PC:
1. Establish an active connection between your Pocket PC and a host PC.
Use your Pocket PC’s serial connection cable.
2. Insert the DPC Installation CD into the CD drive of your host PC. Click
Start/Run on your host PC, type D:\SETUP (use your CD drive letter)
and follow the instructions on your host PC.
3. When installation is complete, reset your Pocket PC.
Connecting the DPC to your Pocket PC and
Nextel Phone
1. Use the DPC in the CompactFlash I/O slot of your Pocket PC:
Plug the DPC
directly into
the slot
2. After inserting the Digital Phone Card into your Pocket PC, connect the
free end of the data cable to the data cable/accessory connector on the
bottom of your Nextel phone.
Removing the Digital Phone Card
Remove the DPC by gripping the black plastic connector that protrudes
from the card and pulling outwards. DO NOT pull the cable.
Pull the black
connector that
protrudes from
the card.
DO NOT PULL
THE CABLE.
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Chapter 3 Configuring Remote
Networking
This chapter explains how to configure your Pocket PC for remote
networking. Set up remote networking only after installing the software and
connecting the hardware, as described in Chapter 2 "Getting Started".
Network Information Form
Before configuring your Pocket PC for remote networking, contact
your office network administrator or Internet Service Provider (ISP)
for the following information:
1.
Does the network support Dynamic Host Configuration
Protocol (DHCP)?
Yes. If Yes, then skip to Question 3.
No. If No, then answer both remaining questions.
2.
What are the following IP addresses? (Ask which ones you need.)
Pocket PC IP address: _____ . _____ . _____ . _____
Subnet Mask: _____ . _____ . _____ . _____
Default Gateway: _____ . _____ . _____ . _____
Primary DNS: _____ . _____ . _____ . _____
Secondary DNS: _____ . _____ . _____ . _____
Primary WINS: _____ . _____ . _____ . _____
Secondary WINS: _____ . _____ . _____ . _____
NOTE: In some cases, you may need to use the IP address of your host
PC instead of a Primary WINS address.
Host computer IP address: _____ . _____ . _____ . _____
3.
What is the following dial-up information?
Dial-up number: ( ____ ) _______________
User name: _________________________
Password: _________________________
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Configuring Remote Networking
Setting up Remote Networking
Before setting up dial-up networking, you must have remote access to
either your office network or an ISP account.
1. With the DPC inserted into your Pocket PC, tap Start
and then
Settings. On the bottom of the Settings window, tap the Connections
tab.
2. On the Connections screen, tap the Modem icon:
3. The Modem Connections screen will appear. Tap New Connection…
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Nextel OnlineSM Dial-Up Services
4. The Make New Connection screen will appear:
In the top box, enter a name, such as ‘‘Mobile Phone.’’ In the
Select a modem box, select Socket DPC Connection.
5. Tap Advanced… Do not change the default settings in Port Settings.
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Configuring Remote Networking
6. If you use server-assigned IP addresses (e.g., DHCP), you can probably
keep the default settings in the TCP/IP and Name Servers windows.
Otherwise, follow the instructions from your network administrator or
ISP to configure specific IP and name server addresses.
If you don't know what to enter, tap ok.
7. When you return to the Make New Connection window, tap Next. The
Mobile Phone screen will appear. Enter the phone number of your office
network or ISP and tap Next.
NOTE: Spaces or dashes are not required within the phone number.
8. In the next screen, uncheck Wait for dial tone before dialing. Then tap
Finish.
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Chapter 4 Making a Data Call
After installing the software (if necessary) and configuring your Pocket PC
for remote networking, you are ready to make a data call.
Preliminary Checkpoints
1. Make sure the cable and connectors are fastened securely to your Pocket
PC and your phone.
2. Make sure the signal strength is sufficient. To optimize the signal,
extend the antenna, position the phone upright and, if necessary, move
to a different location.
3. Make sure your phone has enough battery power for your data call.
Placing a Data Call
1. With the DPC inserted in your Pocket PC, tap Start
and then
Programs. On the Programs screen, tap the Connections icon:
2. On the Connections screen, tap the icon with the name you gave your
DPC connection:
3. The Connect To window will appear. Enter your User name and
Password. In the Dial from box, select Home.
Home
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Making a Data Call
4. (Optional) For convenience, you can check the Save password box,
but your password will be saved only after you start the connection.
5. Tap Connect. A connection status screen will appear. As a data call is
placed, the following messages will be displayed in succession on the
phone screen: Setting Up Data Call, then Data Call in Progress.
6. Once the Pocket PC reads Connected, you are ready to send/receive
files or email or perform other tasks assuming the appropriate software
has been installed on your Pocket PC. Refer to the user documentation
that accompanied your application for additional configuration
information if needed.
Ending a Data Call
When you are ready to end your data call:
1.
Go to Start
, then Today and tap the connection icon in your
Pocket PC’s task tray.
2.
A connection status window will appear, as illustrated above. Tap
Disconnect to end the connection. The connection icon will leave the
task tray, and your phone will hang up.
While a Data Call is in Progress
While on a data call:
•
•
•
•
•
Cellular calls will be answered by voice mail (if you have Nextel Voice
Mail Service).
Call Forwarding feature can be used to send incoming cellular calls to
another phone number (see your phone's User's Guide for instructions).
Call Waiting is temporarily disabled during a data call.
Private or Group calls will not be received. Callers will see the message
"User Not Available".
Message Mail and Net Mail will be stored for delivery once the data call
is terminated.
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Chapter 5 Baud Rate Settings
The baud rate setting is the rate at which data is transferred between two
communicating devices. For optimum performance, your phone was set to
"Auto" at the factory. The Autobaud setting automatically detects the baud
rate setting of the connection between the computer and the phone and will
select the fastest usable baud rate.
NOTE: In some cases you may want to change the baud rate settings on
your phone. If the phone is not set to Autobaud, the phone's baud rate
setting must match the software application's modem baud rate setting.
Set your phone and the software to the same fixed Baud Rate from
among the following settings: 300, 1200, 2400, 4800, 9600, 19200,
38400, 57600, 115200bps.
Viewing/Changing Your Phone's Baud Rate
1.
2.
3.
4.
5.
6.
10
Press the star key, then the pound key on your phone's keypad. The
Programming Menu screen displays.
Press the six key, then the zero key. The Set Baud Rate screen displays.
Press the option key under OK. The Baud Rate screen displays.
Use the scroll keys to scroll through the available baud rates.
Select the desired rate, then press the option key under OK.
NOTE: If the settings on the phone do not match the modem baud rate
setting on the active software application, the phone will not respond.
Press the option key under Exit when finished.
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Appendix A Specifications
Physical Characteristics:
CF Card Size: 1.43 x 1.69 x 0.13 in (36.4 x 42.8 x 3.3 mm)
Interconnect Cable Length: 31 in (787.4 mm)
Power Consumption:
Standby: 0 mA (0 mW)
Typical: 3 mA (10 mW)
Interface Standards:
CompactFlash Interface: CompactFlash CF I/O Type I
Serial Communications: TTL
Baud rate: Up to 115.2 Kbps
Operating System Support:
Pocket PCs running Windows CE (v3.0)
Software Compatibility: Windows COM port
Hardware Compatibility:
All Windows Powered Pocket PCs.
Warranty:
CompactFlash Card and Non-removable Cable: 1 year
Certification:
FCC: Part 15, Class B, CE: EN55022, C-TICK s.182
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Appendix B Hints and Tips
Optimizing Signals and Connections
For best results, follow these guidelines before beginning a data call:
1. Make sure the cable and connectors are fastened securely to your
mobile computer and your phone.
2. Make sure the signal strength is sufficient. To optimize the signal,
extend the antenna, position the phone upright and, if necessary, move
to a different location.
3. Make sure your phone has enough battery power for your data call.
Choosing the Right Applications
Not all applications are ideal for wireless networking. For example, it takes
longer to download a large file wirelessly than it does over a landline phone
connection with a regular modem. Experiment with your applications to
determine which work best wirelessly.
Using Multiple Modems
Pocket PCs can support multiple modems, but each modem needs a separate
dial-up connection. When making a data call, be sure to choose the
connection for the modem in use.
To make multiple dial-up connections, follow the steps outlined in the
“Setting up Remote Networking” section, but include the following
modifications:
1. In the Make New Connection screen, when naming connections,
select names that clearly distinguish the modem in use, such as "Internet
Service Provider-Wireless" and "Internet Service Provider-Landline."
2. In the Select a modem box, choose Socket DPC Connection for a
wireless connection. Choose your existing modem for a landline
connection.
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Appendix C Troubleshooting
SYMPTOM:
My computer ...
… does not recognize my phone as the modem.
… does not respond to AT commands.
… cannot place a call.
POSSIBLE REASONS
SOLUTION
Your phone is turned off.
Turn on your Nextel phone.
Your phone is not communicating
properly with your computer.
Turn your phone off, then turn it
on again.
The data cable is loose or
detached.
Make sure you are using the right
data cable and fasten it securely.
The software is set up for a modem
other than your Nextel phone.
Configure your software to use the
Nextel phone as the modem.
SYMPTOM:
My call fails immediately, or I get a NETWORK
TROUBLE message on my phone.
POSSIBLE REASONS
SOLUTION
The phone battery died.
Recharge or replace the battery.
The network is experiencing
temporary difficulties.
Please try again. If the problem
persists, contact Nextel Customer
Care at 1-800-639-6111.
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SYMPTOM:
I get the message NO SERVICE on my phone.
POSSIBLE REASONS
SOLUTION
You may be outside the Nextel
coverage area.
Check the signal strength indicator
on your phone.
SYMPTOM:
My computer dials but cannot connect.
POSSIBLE REASONS
SOLUTION
The software is set up for a modem
other than your Nextel phone.
Configure your software for your
Nextel phone as the modem.
You are dialing the wrong number.
Check the number, including the
area code. Verify the number with
your Internet Service Provider or
corporate network support.
The number you are dialing is long
distance.
Check the area code of the number
you are dialing. You may need to
add a 1 for long distance.
The modem you are calling is out
of service.
Contact your ISP or office network
support to verify the status of their
server and modems.
You have left the Nextel coverage
area.
Raise the phone antenna and
check the signal strength indicator.
If needed, return to the coverage
area to call.
Enter the correct information.
Your user name and/or password
are incorrect.
SYMPTOM:
My phone shows that the call connected, but my
communications software does not.
POSSIBLE REASONS
SOLUTION
The call took too long to connect
and the software timed out.
Increase your software’s time-out
interval and try calling again.
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SYMPTOM:
My communications software shows that the call is
connected, but my phone does not.
POSSIBLE REASONS
SOLUTION
Your call was dropped but your
software is still waiting to connect.
Cancel the call from your software
and try again.
SYMPTOM:
I get a SERVICE RESTRICTED message on my phone.
POSSIBLE REASON
You may be using an incompatible
dialing format.
You may not have activated
Nextel Online Dial-Up Service.
SOLUTION
Ensure there is no prefix, such as 0
or 9, before the Dial-Up
Networking phone number.
If the problem persists, contact
Nextel Customer Care at 1-800639-6111 to ensure you have
subscribed to Nextel Online DialUp Service.
SYMPTOM:
I get disconnected in mid-session.
POSSIBLE REASONS
SOLUTION
The phone signal has faded, or you
have left the coverage area.
Raise the phone antenna and
check the signal strength indicator
on your phone.
Your phone battery died.
Recharge or replace the battery.
The data cable is loose or
detached.
Securely fasten the data cable.
The modem you are calling is out
of service.
Contact your ISP or office network
support to verify the status of their
server and modems.
Your call was dropped.
Try the call again.
You were automatically
disconnected due to inactivity.
Some software will end a call after
a period of inactivity. Disable or
change the automatic disconnect
feature.
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SYMPTOM:
I cannot access my email or use my web browser.
POSSIBLE REASONS
SOLUTION
You are not connected to your
corporate network or ISP.
Connect again.
Your dial-up networking settings
are incorrect.
Reconfigure with the right settings
for your office network or ISP.
Your user name(s) and/or
password(s) for your services are
incorrect.
Enter the correct information for
all services, including email, NT
servers and proxy servers.
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