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this agreement shall apply to Software acquired in
the EU. This Agreement is the entire agreement
between us, and you agree that Creative will not
have any liability for any untrue statement or
representation made by it, its agents or anyone else
(whether innocently or negligently) upon which you
relied upon entering this Agreement, unless such
untrue statement or representation was made
fraudulently.
communications. However, this notice is not a
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try one or more
of the following measures:
❑
Reorient or relocate the receiving antenna.
❑
Increase the distance between the equipment
and receiver.
❑
Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
❑
Consult the dealer or an experienced radio/TV
technician.
Safety & Regulatory Information
The following sections contain notices for various
countries:
CAUTION: This device is intended to be connected
by the user to a CSA/TUV/UL certified/listed IBM
AT or compatible personal computer in the
manufacturer’s defined operator access area. Check
the equipment operating/installation manual and/or
with the equipment manufacturer to verify/confirm
if your equipment is suitable for devices.
ATTENTION: Ce périphérique est destiné à être
connecté par l’utilisateur à un ordinateur IBM AT
certifié ou listé CSA/TUV/UL ou compatible, à
l’intérieur de la zone d'accès définie par le fabricant.
Consulter le mode d’emploi/guide d'installation et/
ou le fabricant de l’appareil pour vérifier ou
confirmer qu'il est possible de connecter d'autres
périphériques à votre sytème.
Notice for the USA
FCC Part 15: This equipment has been tested and
found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may
cause harmful interference to radio
CAUTION: To comply with the limits for the Class
B digital device, pursuant to Part 15 of the FCC
Rules, this device must be installed in computer
equipment certified to comply with the Class B
limits.
All cables used to connect the computer and
peripherals must be shielded and grounded.
Operation with non-certified computers or nonshielded cables may result in interference to radio or
television reception.
Modifications
Any changes or modifications not expressly
approved by the manufacturer of this device could
void the user’s authority to operate the device.
Notice for Canada
This apparatus complies with the Class “B” limits
for radio interference as specified in the Canadian
Department of Communications Radio Interference
Regulations.
Cet appareil est conforme aux normes de CLASSE
“B” d’interférence radio tel que spécifié par le
Ministère Canadien des Communications dans les
règlements d’interférence radio.
Compliance
This product conforms to the following Council
Directive:
❑ Directive 89/336/EEC, 92/31/EEC (EMC),
73/23/EEC (LVD), (73/23/EEC), as amended
by directive 93/68/EEC.
Copyright Information for users of
Creative products
Certain Creative products are designed to assist you
in reproducing material for which you own the
copyright or are authorized to copy by the copyright
owner or by exemption in applicable law. Unless
you own the copyright or have such authorization,
you may be violating copyright law and may be
subject to payment of damages and other remedies.
If you are uncertain about your rights, you should
contact your legal advisor.
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product to ensure there is no infringement of
applicable laws on copyright whereby the copying
of certain materials may require the prior consent of
the copyright owners. Creative disclaims any
liability with regard to any illegal use of the Creative
product and Creative shall in no event be liable with
regard to the origin of any data stored in a
compressed audio file.
You acknowledge and agree that the use of MP3
Codecs in real-time broadcasting (terrestrial,
satellite, cable or other media) or broadcasting via
Internet or other networks, such as but not limited to
intranets etc., in pay-audio or pay-on-demand
applications, is not authorised and/or licensed
(http://www.iis.fhg.de/amm/).
Contents
Introduction
Before You Begin ........................................................................................................................................ i
Recording Model and Serial Numbers ........................................................................................... i
Checking System Requirements ..................................................................................................... i
Document Conventions.................................................................................................................. ii
1
About Your Modem
2
Installing Hardware
Step 1: Connect to the telephone line ......................................................................................... 2-1
Step 2: Connect to the computer................................................................................................. 2-2
3
Installing and Testing Modem Drivers
Installing the Modem Driver in Windows 98/98SE............................................................................... 3-2
Testing the Installation in Windows 98/98SE ........................................................................................ 3-5
Installing the Modem Driver in Windows 2000..................................................................................... 3-6
Testing the Installation in Windows 2000 ............................................................................................3-10
Installing the Modem Driver in Windows Me .....................................................................................3-11
Testing the Installation in Windows Me...............................................................................................3-14
Installing the Modem Driver in Windows XP......................................................................................3-15
Testing the Installation in Windows XP ...............................................................................................3-19
4
Uninstalling Modem Drivers
Uninstalling the Modem in Windows 98/98SE...................................................................................... 4-2
Uninstalling the Modem in Windows 2000............................................................................................ 4-3
8QLQVWDOOLQJWKH0RGHPLQ:LQGRZV0H 8QLQVWDOOLQJWKH0RGHPLQ:LQGRZV;3 5
Modem Features
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General Specifications
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Creative European Contact Centre
Introduction
Introduction
Before You Begin
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and Serial Numbers
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Requirements
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1
About Your Modem
About Your Modem
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Installing Hardware
Installing Hardware
Step 1: Connect to
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Telephone Line jack
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,QVWDOOLQJ+DUGZDUH 3
Installing and Testing Modem Drivers
Installing and Testing Modem Drivers
This chapter is organized as follows:
❑ Installing the Modem Driver in Windows 98/98SE
❑ Testing the Installation in Windows 98/98SE
❑ Installing the Modem Driver in Windows 2000
❑ Testing the Installation in Windows 2000
❑ Installing the Modem Driver in Windows Me
❑ Testing the Installation in Windows Me
❑ Installing the Modem Driver in Windows XP
❑ Testing the Installation in Windows XP
Do visit http://www.modemblaster.com regularly for the latest drivers and updates.
Installing and Testing Modem Drivers 3-1
Installing the
Modem Driver in
Windows 98/
98SE
After installing the modem driver,
test the modem to ensure 3it has
been installed properly (see
“Testing the Installation in
Windows 98/98SE” on page 3-5).
1. As instructed in Chapter 2, “Installing Hardware”,
connect your modem and turn on your computer to
allow the Operating
System to detect your modem.
2. When detected, the dialog box in Figure 3-1 appears.
Figure 3-1
3. Insert the Creative Installation CD into your DVD/
CD-ROM drive, then click the Next button. The
dialog box in Figure 3-2 appears.
Figure 3-2
Installing and Testing Modem Drivers 3-2
4. Click the Search for the best driver for your device
(Recommended) option, then click the Next button.
The dialog box in Figure 3-3 appears.
5. Click the Specify a location check box, then click the
Browse button to locate the driver files in
E:\Drivers\Win 98 (where E: represents your DVD/
CD-ROM drive).
Figure 3-3
6. Click the Next button. The dialog box in Figure 34 appears.
Figure 3-4
Installing and Testing Modem Drivers 3-3
7. Click the Next button. The dialog box in Figure 3-5
appears.
8. Click the Finish button to complete your modem
installation.
Figure 3-5
9. At the end of installation, the dialog box in Figure
3-6 appears.
10. Click the country you are residing in, then click the
OK button to let the new settings take effect.
Figure 3-6
Installing and Testing Modem Drivers 3-4
Testing the
Installation in
Windows 98/
98SE
1. Click Start -> Settings -> Control Panel.
2. Double-click the Modems icon. The Modems Properties
dialog box in Figure 3-7 appears.
3. Click the Diagnostics tab, then click the COM port that
has been assigned to your modem.
Figure 3-7 : Modem Properties
dialog box.
4. Click the More Info button to display the response status
of your modem (Figure 3-8).
If your modem is not responding, it may be due to a
conflict between the modem and another peripheral
device. To resolve the conflict, you must change the
settings on your modem (see “Resolving Hardware
Conflicts” on page B-2).
Figure 3-8 : Response status of your
modem.
Installing and Testing Modem Drivers 3-5
Installing the
Modem Driver in
Windows 2000
1. As instructed in Chapter 2, “Installing Hardware”,
connect your modem and turn on your computer to
allow the Operating System to detect your modem.
2. When detected, the dialog box in Figure 3-9 appears.
After installing the modem driver,
test the modem to ensure it has
been installed properly (see
“Testing the Installation in
Windows 2000” on page 3-10).
Figure 3-9
3. Insert the Creative Installation CD into your DVD/CDROM drive, then click the Next button. The dialog box
in Figure 3-10 appears.
Figure 3-10
Installing and Testing Modem Drivers 3-6
4. Click the Search for a suitable driver for my device
(recommended) option, then click the Next button. The
dialog box in Figure 3-11 appears.
Figure 3-11
5. Click the Specify a location check box, then
click the Next button. The dialog box in Figure
3-12 appears.
Figure 3-12
Installing and Testing Modem Drivers 3-7
6. Click the Browse button to locate the driver files in
E:\Drivers\Win 2000 (where E: represents your
DVD/CD-ROM Drive), then click the OK button.
The dialog box in Figure 3-13 appears.
Figure 3-13
7. Click the Next button. The dialog box in Figure 3-14
appears.
Figure 3-14
Installing and Testing Modem Drivers 3-8
8. Click the Yes button. The dialog box in Figure 3-15
appears.
9. Click the Finish button to complete your modem
installation.
Figure 3-15
Installing and Testing Modem Drivers 3-9
Testing the
Installation in
Windows 2000
1. Click Start -> Settings -> Control Panel.
2. Double-click the Phone and Modems icon. The Phone
and Modem Options dialog box in Figure 3-16 appears.
3. Click the Modems tab, then click the Properties button.
The Creative Modem Blaster USB Properties dialog
box appears.
Figure 3-16 : Phone and Modem
Options dialog box.
4. Click the Diagnostics tab, then click the Query Modem
button to display the response status of your modem
(Figure 3-17).
If your modem is not responding, it may be due to a
conflict between the modem and another peripheral
device. To resolve the conflict, you must change the
settings on your modem (see “Resolving Hardware
Conflicts” on page B-2).
Figure 3-17 : Creative Modem
Blaster USB
Properties dialog box.
Installing and Testing Modem Drivers 3-10
Installing the
Modem Driver in
Windows Me
After installing the modem driver,
test the modem to ensure it has
been installed properly (see
“Testing the Installation in
Windows Me” on page 3-14).
1. As instructed in Chapter 2, “Installing Hardware”,
connect your modem and turn on your computer to
allow the Operating System to detect your modem.
2. When detected, the dialog box in Figure 3-18
appears.
Figure 3-18
3. Insert the Creative Installation CD into your DVD/
CD-ROM drive. Then, click the Specify the
location of the driver (Advanced) option and click
the Next button. The dialog box in Figure 3-19
appears.
4. Click the Specify a location check box. Then, click
the Browse button to locate the driver files in
E:\Drivers\Win Me (where E: represents your
DVD/CD-ROM drive). Be sure that the Removable
Media (Floppy, CD-ROM...) check box is not
selected.
Figure 3-19
Installing and Testing Modem Drivers 3-11
5. Click the Next button. The dialog box in Figure 3-20
appears.
Figure 3-20
6. Click the Next button. The dialog box in Figure 3-21
appears.
7. Click the Finish button to complete your modem
installation.
Figure 3-21
Installing and Testing Modem Drivers 3-12
8. At the end of installation, the dialog box in Figure
3-22 appears.
9. Click the country you are residing in, then click the
OK button to let the new settings take effect.
Figure 3-22
Installing and Testing Modem Drivers 3-13
Testing the
Installation in
Windows Me
1. Click Start -> Settings -> Control Panel.
2. Double-click the Modems icon. The Modems
Properties dialog box in Figure 3-23 appears.
3. Click the Diagnostics tab, then click the COM port that
has been assigned to your modem.
Figure 3-23 : Modem Properties
dialog box.
4. Click the More Info button to display the response
status of your modem (Figure 3-24).
If your modem is not responding, it may be due to a conflict
between the modem and another peripheral device. To
resolve the conflict, you must change the settings on your
modem (see “Resolving Hardware Conflicts” on page B2).
Figure 3-24 : Response status of
your modem.
Installing and Testing Modem Drivers 3-14
Installing the
Modem Driver in
Windows XP
1. As instructed in Chapter 2, “Installing Hardware”,
connect your modem and turn on your computer to allow
the Operating System to detect your modem.
When detected, the dialog box in Figure 3-25 appears.
2. Insert the Creative Installation CD into your DVD/CDROM drive, then click the Cancel button.
After installing the modem driver,
test the modem to ensure it has
been installed properly (see
“Testing the Installation in
Windows XP” on page 3-19).
At the time of this product’s
release, Microsoft strongly
encouraged companies to submit
their hardware solutions for
certification. If a hardware device
driver is not submitted, or does
not qualify, for Microsoft
certification, a warning message
similar to Figure 3-27 appears.
Creative has tested this driver or
update on Windows XP, and it
does not impair or destabilize
your computer. If you need more
XP-related information, go to the
product web site's Help.
Figure 3-25
3. Click Start -> Run. The dialog box in Figure 3-26
appears.
4. Click the Browse button to locate the driver files in
E:\Drivers\Win XP (where E: represents your DVD/
CD-ROM drive).
Figure 3-26
5. Click the OK button. The dialog box in Figure 3-27
appears.
Figure 3-27
Installing and Testing Modem Drivers 3-15
6. Click the Continue Anyway button. The dialog box in
Figure 3-28 appears.
Figure 3-28
7. Click the Install from a list or specific location
(Advanced) option, then click the Next button. The
dialog box in Figure 3-29 appears.
Figure 3-29
Installing and Testing Modem Drivers 3-16
8. Click the Don’t search. I will choose the driver to
install option, then click the Next button. The dialog box
in Figure 3-30 appears.
9. Click the Show compatible hardware check box to
select it, then click Creative Modem Blaster USB in the
Models box.
Figure 3-30
10. Click the Next button. The dialog box in Figure 3-31
appears.
Figure 3-31
Installing and Testing Modem Drivers 3-17
11. Click the Continue Anyway button. The dialog box in
Figure 3-32 appears.
12. Click the Finish button to complete your modem
installation.
Figure 3-32
Installing and Testing Modem Drivers 3-18
Testing the
Installation in
Windows XP
1. Click Start -> Control Panel.
2. Click the Phone and Modem Options icon. The
dialog box in Figure 3-33 appears.
3. Click the Modems tab.
Figure 3-33 : Phone and Modem
Options dialog box.
4. Click Creative Modem Blaster USB, then click
the Properties button. The Creative Modem
Blaster USB Properties dialog box in Figure 3-34
appears.
5. Click the Diagnostics tab.
Figure 3-34 : Creative Modem Blaster
USB Properties dialog box
Installing and Testing Modem Drivers 3-19
6. Click the Query Modem button to display the
response status of your modem (Figure 3-35).
If your modem is not responding, it may be due to
a conflict between the modem and another
peripheral device. To resolve the conflict, you must
change the settings on your modem (see
“Resolving Hardware Conflicts” on page B-2).
Figure 3-35 : Response status of your
modem.
Installing and Testing Modem Drivers 3-20
4
Uninstalling Modem Drivers
Uninstalling Modem Drivers
This chapter is organized as follows:
❑ Uninstalling the Modem in Windows 98/98SE
❑ Uninstalling the Modem in Windows 2000
❑ Uninstalling the Modem in Windows Me
❑ Uninstalling the Modem in Windows XP
Uninstalling Modem Drivers 4-1
Uninstalling the
Modem in
Windows 98/
98SE
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Technical Support
We are committed to giving you the best products aswell as the best service by
providing you with a comprehensive suite of eService options complemented by
telephone support.
With Creative's eService strategy, we deliver the best possible customer experience
using our multilingual Customer support portal, interactive chat, email support and
our self-service knowledgebase.
The European support area on our website at www.europe.creative.com contains the
following options:
Knowledgebase
Creative's Self-service knowledgebase empowers you to quickly resolve your queries
by using natural language support and stepping you through targeted questions to help
pinpoint the best solution to your particular problem. Should you need additional
help, you can escalate your query online through live chat or email ensuring that you
receive the best possible service in the manner that is most comfortable to you.
Technical Support
C-1
Webchat
Creative's interactive TextChat enables you to contact our Technical Support team
through a real-time chat facility. Additional features, such as web page pushing,
collaborative browsing and file and brochure exchange, transform your chat session
into a fully interactive support experience.
eMail
Should you not obtain a solution to your query using our Knowledgebase system, you
can click the “Not Solved” button located at the bottom of any suggested solution
document to escalate your query via eMail. If you do not have access to our website
then you can mail us directly at [email protected].
Telephone
You have the option to contact our service support team via telephone. Telephone
numbers can be found in the “Creative European Contact Centre” section below.
Download Drivers*
The Creative website offers a range of updates and drivers for our products in a variety
of operating systems.
Download Manuals
Browse Creative's extensive library of product installation and user guides to find
documentation for your Creative product.
* Not applicable for all products
Technical Support
C-2
If You Have a
Problem
Please retain all contents including packaging and proof of purchase until you are fully
satisfied with your product.
If you have a problem installing or using your Creative product, please use the Creative
eServices and/or telephone support for assistance. Should you contact Technical
Support, you may be asked for information regarding the following:
❑
❑
❑
❑
The model and serial number of your Creative product
Error information on the screen and how it came about
Information on the adapter cards which may be causing a conflict*
Hardware configuration information such as the base I/O address,
IRQ line, DMA channels used*
❑ Motherboard information: BIOS manufacturer/version and chipset manufacturer
❑ Type and version of your operating system, e.g., Windows 95/98 or Windows NT,
Windows 2000 or Windows Me
If, after using the Creative support services, you believe your Creative product to be
defective, you should verify the purchase date and the take the appropriate action as
detailed below:
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days old, you have the
option of returning the full product to the Dealer/Retailer for a replacement or credit.
The 30-day time period may not apply in all instances, so please check the Dealer/
Retailer replacement/credit terms.
* Not applicable for all products
Technical Support
C-3
More than 30 days since date of purchase
Contact European Technical Support to clarify the nature of the problem and to obtain
details of our repair/replacement procedure.
Returning a product
for repair
❑ Creative Labs requires that all returns for repair/replacement must first be issued
❑
❑
❑
❑
with an authorisation number, therefore you need to contact Technical Support to
receive this number.
Technical Support will communicate how to return the product in question for
repair/replacement.
You should only return the hardware item in question and return it to the address
provided by Technical Support. Please retain all software, accessories and the
original packaging.
Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item.
After receiving the hardware, Creative will process the return.
Creative may replace or repair the product with new or re-conditioned parts, and the
faulty parts will become the property of Creative. The warranty period for your
repaired/replacement item is 90 days from the date of shipment from Creative, or what
is left on the original item’s warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U. or from
zones with special tax status, you must complete the relevant customs documentation
before shipping the product.
* Closed Sat-Sun & Public Holidays
Technical Support
C-4
Operating Hours
Knowledgebase
Available on-line 24 hours a day
Webchat*
10:00-18:30 CET
Monday - Friday
Telephone*
10:30-19:00 CET
Monday - Friday
Technical Support
C-5
Limited Warranty
Creative Labs (Ireland) Limited (“Creative”) warrants to you, the original buyer and
holder of this warranty, as it stands in the accompanying warranty card, that the
hardware product will be free of defects in materials and workmanship for a period of
two (2) years after the date of purchase, or such other period as may be expressly
specified by Creative or required by applicable law (“Warranty Period”).
Creative's entire liability and your remedy will be, at Creative’s sole discretion, the
repair or replacement (with the same or similar model) of any hardware or
accompanying item(s) not meeting the “Limited Warranty” explained above that is
returned to Creative's authorised distributor or dealer during the Warranty Period with
a copy of your receipt.
What this warranty does
not cover
This warranty gives you specific
legal rights. You may have other
rights which vary from country to
country. Certain limitations in this
warranty are not permitted by the
jurisdiction of some countries, so
some limitations here may not
apply to you.
To the maximum extent permitted by applicable law, Creative disclaims all other
warranties and conditions, expressed or implied, including the conditions of quality,
merchantability or fitness for a particular purpose with respect to the use of this
product. Creative also disclaims any obligation to support products for all operating
environments - for example, by ensuring interoperability with future versions of
software or hardware. In no event shall Creative or its licensors be liable for any
indirect, incidental, special or consequential loss or for any lost profits, savings or data
arising from or relating to the use of this product, even if Creative or its licensors have
been advised of the possibility of such loss.
Specifically, this warranty does not cover failures of the product which result from
accident, abuse, misuse, alterations (by persons other than Creative or its authorized
repair agents), moisture, corrosive environments, shipping, high voltage surges, or
abnormal working conditions. This warranty does not cover normal wear and tear. You
are specifically advised to take a backup copy of any software provided with the
Creative product for security purposes.
Technical Support
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Creative European Contact Centre
CREATIVE LABS (IRELAND) LTD.,
Technical Support Department,
Ballycoolin Business Park, Blanchardstown,
Dublin 15, Ireland.
Fax: +353 1 8205052
United Kingdom
Tel
+353 1 4333200
Germany
Tel
+353 1 4380000
Ireland
Tel
+353 1 8207555
France
Tel
+353 1 4333220
Spain
Tel
+353 1 4380020
Italy
Tel
+353 1 4333210
Holland
Tel
+353 1 4333272
Austria
Tel
+353 1 4380060
Switzerland
Tel
+353 1 4380070
Belgium
Tel
+353 1 4333291
Portugal
Tel
+353 1 4380010
Denmark
Tel
+353 1 4333230
Czech Republic
Tel
+353 1 4333280
Finland
Tel
+353 1 4333270
Poland
Tel
+353 1 4380040
Norway
Tel
+353 1 4333240
Hungary
Tel
+353 1 4333290
Sweden
Tel
+353 1 4380030
Russia
Tel
+353 1 4380080
Please note that international call rates will apply. Please contact your telecoms company to verify the exact rate you will
be charged.
