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Index
E
Hunt groups
accepting or rejecting Agent Help 45
Agent Help, requesting 44
Endpoint
agent IDs 43
blank display 1
Automatic Call Distribution (ACD) 43
changing volume levels 9
Barge-in, using 45
comfort and safety 6
calls
default settings, returning to 15
diverting 45
error tones 6
monitoring 45
features
stealing 45
dialpad buttons 4
logging out of 44
feature buttons 5
types 43
programmable buttons 11
Uniform Call Distribution (UCD) 43
Ring/Message Indicator 4
wrap-up timer 44
speaker 4
ring tone, selecting 9
signals 6
viewing angle, changing 9
Error
messages 47
tones, endpoint 6
Extension numbers 11
External calls, placing 20
F
I
Individual Hold, using 28
Internal calls, placing 18
K
Keymaps, changing 15
L
Feature
buttons 5
codes, using 12
Language, changing 10
LCD
contrast, changing 10
Logs, call 33
G
Group Listen, using 32
M
Members, hunt group 43
H
Messages
canceling 38
Handset
off-hook 6
deleting 38
Do-Not-Disturb 39
off-hook, on-hook 6
error 47
on-hook 6
leaving 37
Handsfree Mode
pages 41
overriding 28
Reminder 40
using 27
replying to 38
Headset, using 7
viewing 38
voice, listening to 38
Hold
Individual 28
Microphone, muting 28
System 28
Music, listening to 10
Hookflash, entering 28
Page 50
Mute, using 28
Mitel® Model 8520 User Guide – Issue 12, October 2008