Download Cisco SPA 301 User guide

USER GUIDE
Cisco Small Business
SPA 303 IP Phone
for 8x8 Virtual Office
May 2011
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use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
© 2011 Cisco Systems, Inc. All rights reserved.
OL-22244-01
Contents
Chapter 1: Getting Started
4
About This Document
4
Overview of the Cisco Small Business IP Phones
6
Caring for Your Phone
Getting to Know the Cisco SPA 303
Softkey Buttons
Using Keypad Shortcuts
Chapter 2: Installing Your Phone
6
7
9
11
12
Before You Begin
12
Installing Your Cisco SPA 303 IP Phone
13
Connecting the Handset
13
Connecting the Power
14
Connecting Your Cisco SPA 303 to the Network
14
(Optional) Installing the Cisco SPA 303 Stand
15
(Optional) Connecting a PC to Your Cisco SPA 303
15
(Optional) Connecting Wired and Wireless Headsets
15
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
Reversing the Handset Retention Tab
16
22
Verifying Phone Startup
23
Upgrading Your Phone’s Firmware
24
Chapter 3: Using Basic Phone Functions
Using Phone Hardware and Accessories
25
26
Using the Speakerphone
26
Using the Headset with Your IP Phone
26
Switching Between the Handset/Headset/Speakerphone During a Call
26
Adjusting Call Volume and Muting
27
Adjusting Call Volume
27
Adjusting the Ringer Volume
27
Using Mute (Cisco SPA 303)
27
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Contents
Placing or Answering a Call
28
Using Hold and Resume
28
Using Mute (Cisco SPA 303)
29
Ending a Call
29
Transferring Calls
30
Performing an Attended Transfer
30
Performing an Unattended (Blind) Transfer
30
Performing an Transfer to Voicemail
31
Redialing a Number
31
Viewing and Returning Missed Calls
31
Using the Intercom
32
Forwarding Calls — Online Setup
32
Forwarding Calls — Phone-based Setup
33
Forwarding All Calls
33
Setting Do Not Disturb
33
Placing a Three-Way Conference Call
34
Using Conference Bridges
35
Conference Menu Options
Using the Phone Directories
35
37
Using Your Personal Directory
37
Using the Corporate Directory
38
Using the Call History Lists
Deleting All Numbers from the Missed Calls, Received Calls, or Placed Calls List
39
39
Accessing Voicemail
40
Recording Calls (Virtual Office Pro Users Only)
40
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Contents
Chapter 4: Using Advanced Phone Features
Creating Speed Dials
41
42
Creating Speed Dials on Unused Line Buttons
42
Creating Numerical Speed Dials
42
Using Speed Dials
43
Customizing Your LCD Screen
43
Changing the LCD Screen Contrast
43
Configuring the Phone Screen Saver
43
Turning on the Screen Saver Immediately
44
Updating Your Ring Tone
45
Advanced Procedures for Technical Support Personnel
45
Viewing Status Information and Statistics
45
Rebooting, Restarting, and Resetting a Phone
46
Appendix A: Where to Go From Here
48
Cisco Small Business IP Phone SPA 303 User Guide (SIP)
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1
Getting Started
This chapter provides an overview of this document and basic information about your Cisco
Small Business IP phone.
•
About This Document, page 4
•
Overview of the Cisco Small Business IP Phones, page 6
•
Getting to Know the Cisco SPA 303, page 7
About This Document
This guide describes the concepts and tasks necessary to use and configure your Cisco Small
Business IP Phone.
NOTE This document describes using the Cisco Small Business IP Phones with 8x8 Virtual
Office.
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1
Getting Started
About This Document
Organization
This table describes the contents of each chapter in this document.
Title
Description
Chapter 1
Getting Started
This chapter provides an
overview of this document and
basic information about your
Cisco Small Business IP phone.
Chapter 2
Installing Your Phone
This chapter provides an
overview of this document and
basic information about your
Cisco Small Business IP phone.
Chapter 3
Using Basic Phone Functions
This chapter provides instructions
on using your phone’s basic
functions. It includes the
following sections:
Chapter 4
Using Advanced Phone Features
This chapter describes how to
configure advanced features on
your IP Phone.
Appendix A
Where to Go From Here
Cisco provides a wide range of
resources to help you obtain the
full benefits of the Cisco SPA
30X phones. This appendix
provides link to many of these
resources.
Cisco Small Business IP Phone SPA 303 User Guide (SIP)
5
Getting Started
Overview of the Cisco Small Business IP Phones
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol)
phones that provide voice communication over an IP network. The phones provide traditional
features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling
and accessing voice mail. Calls can be made or received with a handset, headset or over a
speaker.
IP phones also have special features not available in traditional phones. The Cisco Small
Business IP phones contain Ethernet ports, or ports that allow them to be linked to the
computer network. They also have additional Ethernet ports that allow a computer to be
connected to the network through the IP phone. Unlike traditional phones, Cisco Small
Business IP phones require a separate power source. This power adapter is included with the
phone.
TheCisco SPA 303 has the following features:
•
128 X 64 monochrom LCD
•
3 lines
•
4 dynamic softkeys
•
4-way navigations key
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be exposed to
excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or
cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.
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1
Getting Started
Getting to Know the Cisco SPA 303
Getting to Know the Cisco SPA 303
#
Phone Feature
Description
1
2
Handset
Message Waiting
Indicator
3
LCD Screen
Pick up to place or answer a call.
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call or
when the phone’s firmware is being updated.
Displays date and time, phone station name, line
extensions, and softkey options.
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Getting Started
Getting to Know the Cisco SPA 303
#
Phone Feature
Description
4
Line keys
Indicates phone line status. Typically when lit:
•
Green: Line is idle.
•
Red (steady): Line is active or in use.
•
Red (blinking): Line is on hold.
•
Orange: Line is unregistered (cannot be
used).
•
5
Softkey buttons
6
Navigation button
7
Messages button
8
9
Hold button
Setup button
10
Mute button
11
Headset button
12
Volume button
13
Speaker button
14
Keypad
Cisco Small Business IP Phone SPA 303 User Guide (SIP)
Flashing Orange: The phone is not
connected to the network.
Press a softkey button to perform the action shown
on the label on the LCD screen above. See Softkey
Buttons, page 9.
Press an arrow to scroll left, right, up, or down
through items shown on the LCD screen.
Press to access voice mail (must be set up by your
phone administrator).
Press to place a call on hold.
Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such
as call forwarding).
Press to mute or unmute the phone. When phone is
muted, the button glows red. A flashing mute button
indicates the network connection cannot be found.
Push to turn the headset on or off. When the headset
is on, the button glows green.
Press + to increase the volume and - to lower the
volume of the handset, headset, speaker (when the
handset is off the phone), or ringer volume (when
the handset is on the phone).
Push to turn the speaker on or off. When the speaker
is on, the button glows green.
Use to dial phone numbers, enter letters, and choose
menu items.
8
1
Getting Started
Getting to Know the Cisco SPA 303
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone model and the
phone system setup. Press the Right Arrow or Left Arrow keys on the navigation button to
view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone. You may not
have all of these softkey buttons on your phone, and you may have additional buttons that are
not listed here. For example, your phone administrator may also provide custom softkey
buttons on your phone, such as buttons that provide a speed dial to a company number, or that
access a specialized program that runs on your phone. Contact your phone administrator for
more information.
Button
Function
<< or >>
Move left or right through an entry without deleting characters.
add
Add an entry.
apps
Accesses supported 8x8 Virtual Office applications.
bxfer
Performs a blind call transfer (transferring a call without speaking to the party to
whom you are transferring the call.)
callpark
Puts a call on hold at a designated “park” number. The call is parked on the line
until you unpark it or the caller disconnects. Must be configured by your phone
system administrator.
cancel
Cancels any changes you have made (press before ok or save).
cfwd
Forwards all calls coming to your phone to a specified number.
-cfwd
Clears call forwarding.
clear
Clears the entry.
conf
Initiates a conference call.
confLx
Conferences active lines on the phone together.
confserv
Dials into the 8x8 conference bridge.
delChr
Deletes the last number or letter.
delete
Deletes an entire item (for example, a number from the Call History list).
dial
Dials a number.
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Getting Started
Getting to Know the Cisco SPA 303
Button
Function
dir
Provides access to phone directories.
dnd
Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd
Clears Do Not Disturb.
edit
Opens an item so that you can edit numbers or letters, or enable or disable a
feature.
endCall
Ends the call in progress.
exit
Closes a menu.
hold
Places a call on hold.
ignore
Ignores an incoming call.
intercom
Allows you to automatically connect to a remote extension.
join
Joins the two calls in conference and drops you from the call.
lcr
Dials the Last Call Received.
miss
Shows the Missed Calls list.
option
Press this button to display options. To choose the displayed option, press OK.
record
Records the call in progress.
redial
Displays a list of recently dialed numbers.
resume
Resumes a call that is on hold.
save
Saves your changes.
select
Selects the highlighted item on the LCD screen.
xfer
Performs a call transfer.
xfer2vm
Transfers an active call to voice mail.
y/n
Enters a submenu and when pressed, toggles between Yes or No to enable or
disable an option.
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Getting Started
Getting to Know the Cisco SPA 303
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown next to the
menu or sub-menu item on the LCD screen.
For example, to change your ring settings, press the Setup button, then press 3 for Settings and
2 for Ring Type.
NOTE Menus and options vary depending on phone model.
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2
Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and connect it to
your network. It contains the following sections:
•
Before You Begin, page 12
•
Installing Your Cisco SPA 303 IP Phone, page 13
•
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall, page 16
•
Verifying Phone Startup, page 23
•
Upgrading Your Phone’s Firmware, page 24
Before You Begin
Before you install and connect your phone, verify with your phone administrator (if
applicable) that the network is ready for the phone, read the safety notices, and make sure you
have all the phone parts and documentation available.
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2
Installing Your Phone
Installing Your Cisco SPA 303 IP Phone
Installing Your Cisco SPA 303 IP Phone
Figure 1
Cisco SPA 303 Phone Connections
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
STEP
2 Insert the long end of the phone cord into the handset port on the phone body that is marked
with a phone symbol. (labeled 5 in Figure 1).
STEP
3 (Optional) Route the phone cord through the cable slot (labeled 4 in Figure 1).
STEP
4 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).
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Installing Your Phone
Installing Your Cisco SPA 303 IP Phone
2
Connecting the Power
Insert one end of the power cord into an outlet and insert the other end of the power cord into
the power port on the phone body (labeled 6 in Figure 1).
NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt
Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for
more information.
Connecting Your Cisco SPA 303 to the Network
STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW”
(labeled 3 in Figure 1).
STEP
2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch,
on your network.
(Optional) Connecting Your Cisco SPA 303 to the Wireless Network
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP
phone to a Wireless-G network instead of the wired local network.
NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.
To connect your phone to the Cisco WBP54G:
STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the Wireless-G
Bridge for Phone Adapters Quick Installation Guide, available on cisco.com. See
Appendix A, “Where to Go From Here,” for a list of documents and locations.
STEP
2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the
back of the IP phone base station into the slot marked “SW.”
STEP
3 Connect the power cable of the WBP54G to the power port on the IP phone base.
STEP
4 Plug the IP phone power adapter into the power port of the WBP54G.
STEP
5 Plug the other end of the IP phone power adapter into an electrical outlet.
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Installing Your Phone
Installing Your Cisco SPA 303 IP Phone
2
(Optional) Installing the Cisco SPA 303 Stand
NOTE Do not attach the desk stand if you want to mount the phone to the wall.
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.
STEP
2 Slide the bottom tabs into the lower slots on the phone body (labeled 1 in Figure 1) and lightly
press down on the stand. It should easily slide into the upper stand slots. Do not force.
(Optional) Connecting a PC to Your Cisco SPA 303
To connect a PC to your phone (optional):
NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.
STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (not
provided) to the PC port on the back of the phone body (labeled 2 in Figure 1.)
STEP
2 Connect the other end of the Ethernet cable to the network port on your PC.
(Optional) Connecting Wired and Wireless Headsets
The Cisco SPA 303 supports headsets from different manufacturers. For the latest supported
models, contact your reseller. Additional information can be found at the manufacturer’s
websites:
http://www.plantronics.com
http://www.jabra.com
Each brand and type of headset may require different steps for connection. Consult the
documentation for your particular headset for more information.
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Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
2
In general, to connect a headset. connect the 2.5mm connector from the headset into the
headset port on the right side of the IP phone as shown in the following graphic:
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.
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Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
Figure 2
2
MB100 Wall Mount Kit
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Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
2
STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the
phone’s base.
STEP
2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after
installation.
STEP
3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
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Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
STEP
2
4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
Cisco Small Business IP Phone SPA 303 User Guide (SIP)
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Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
2
Plug in the Ethernet and power cables.
Cisco Small Business IP Phone SPA 303 User Guide (SIP)
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Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
STEP
2
5 Hang onto screws mounted in the wall.
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Installing Your Phone
(Optional) Mounting Your Cisco SPA 303 Phone to the Wall
2
Reversing the Handset Retention Tab
If you mount the phone to a vertical surface, you must reverse the handset retention tab on the
phone body so that the handset does not fall off the phone when it is placed on the cradle.
Figure 3
Handset Retention Tab (Default Position)
STEP 1 Insert a coin or object of similar width into the slot.
STEP
2 Rotate the tab180°. (See Figure 4.) The tab now catches the slot in the handset when the
handset is placed onto the cradle.
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2
Installing Your Phone
Verifying Phone Startup
Figure 4
Handset Retention Tab (Reversed)
Verifying Phone Startup
After receiving power and network connectivity, the phone executes a boot-up sequence.
During this sequence, phones with screens display the Cisco logo and then “Initializing
Network.” All of the lights on the phone will flash.
After your phone is successfully connected to the network and receives a basic configuration,
the extension number appears on the display screen (on models with a display screen) and the
phone has a dial tone.
The phone displays the standard menu for the phone. The date, name and number of the phone
display on the top line of the LCD screen. At the bottom of the LCD screen, softkeys are
displayed over their associated soft buttons.
If the phone does not start, confirm your installation and connections. If these are correct, try
unplugging the phone and plugging it back in again. If you still don’t see the display, then
contact your phone administrator or 8x8 Support.
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Installing Your Phone
Upgrading Your Phone’s Firmware
2
Upgrading Your Phone’s Firmware
Your phone ships with pre-installed firmware. If you modify the firmware on your own you
may lose your ability to use your phone in conjunction with 8x8 service. If you are using your
Cisco phone with 8x8, do not upgrade your phone’s firmware without consulting 8x8 Support.
8x8 may automatically upgrade your phones without any action on your part necessary as new
features become available that are compatible with your service.
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3
Using Basic Phone Functions
This chapter provides instructions on using your phone’s basic functions. It includes the
following sections:
•
Using Phone Hardware and Accessories, page 26
•
Adjusting Call Volume and Muting, page 27
•
Placing or Answering a Call, page 28
•
Using Hold and Resume, page 28
•
Using Mute (Cisco SPA 303), page 29
•
Ending a Call, page 29
•
Transferring Calls, page 30
•
Redialing a Number, page 31
•
Viewing and Returning Missed Calls, page 31
•
Using the Intercom, page 32
•
Forwarding Calls — Online Setup, page 32
•
Forwarding Calls — Phone-based Setup, page 33
•
Setting Do Not Disturb, page 33
•
Placing a Three-Way Conference Call, page 34
•
Using Conference Bridges, page 35
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Using Basic Phone Functions
Using Phone Hardware and Accessories
•
Using the Phone Directories, page 37
•
Using the Call History Lists, page 39
•
Accessing Voicemail, page 40
•
Recording Calls (Virtual Office Pro Users Only), page 40
3
Using Phone Hardware and Accessories
Using the Speakerphone
To use the speakerphone, press the Speaker button (the handset can be either on or off hook).
Using the Headset with Your IP Phone
Install the headset as described in the “(Optional) Connecting Wired and Wireless Headsets”
section on page 15.
NOTE Steps to use your headset with the IP phone may vary. Consult the user documentation for your
headset for more information.
Press the Headset button on your phone and dial the number to place a call, or press the
headset button to answer a ringing call.
Switching Between the Handset/Headset/Speakerphone During a Call
Any of these audio devices can be used during a call. Only one device at a time can be used.
The handset can be on the hook when using the speakerphone or headset function. If switching
from the handset to the speakerphone, make sure the speakerphone or headset light is
illuminated before placing the handset back on the hook.
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Using Basic Phone Functions
Adjusting Call Volume and Muting
3
Adjusting Call Volume and Muting
Adjusting Call Volume
Cisco SPA 301
With the headset off the phone, press the Vol. button repeatedly to increase the volume. When
the volume reaches the maximum, the next button press reduces the volume to the minimum.
Cisco SPA 303
To adjust the volume of the handset or speaker, lift the handset or press the Speaker button.
Press + on the Volume button to increase the volume, or press - to decrease the volume. Press
OK.
Adjusting the Ringer Volume
Cisco SPA 301
To adjust the ringer volume, press the Vol. button when the handset is on the phone. When the
ringer volume reaches the maximum, the next button press reduces the volume to the
minimum.
Cisco SPA 303
To adjust the ringer volume, press the Volume button when the handset is on the phone and the
speaker button is off. Press OK.
Using Mute (Cisco SPA 303)
To mute the phone microphone, speaker, or headset microphone, press the Mute button on the
phone. The button glows red. Press the Mute button again to unmute.
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3
Using Basic Phone Functions
Placing or Answering a Call
Placing or Answering a Call
NOTE You may have to dial a number or numbers to reach an outside line. Ask your phone
administrator.
Basic techniques to place or answer a call:
•
Pick up the handset.
•
Press the Speaker button (Cisco SPA 303).
•
Press the Headset button (Cisco SPA 303).
•
Press the Answer softkey (Cisco SPA 303).
•
Press a configured line button (to place a call) or a green flashing line button (to answer a
call) - Cisco SPA 303.
Techniques to place a call without dialing a number (Cisco SPA 303):
•
Press the Redial softkey to dial the last number.
•
If you have configured speed dials, press the assigned speed dial code and then press the
AbbrDial softkey.
•
To answer a call that is ringing on another phone in the phone system, press the Pickup
softkey. Then enter the extension number of the ringing phone.
Using Hold and Resume
To put a call on hold, press the Flash button (Cisco SPA 301) or the Hold button (Cisco SPA
303). A series of beeps or music on hold (depending on the system configuration) plays for the
caller to indicate that the call is on hold.
To resume the call, press the Flash button (Cisco SPA 301) or the flashing red line button for
the call (Cisco SPA 303). If you have multiple calls (Cisco SPA 303), all calls are put on hold
except the active call.
If you are on a call and another call comes in:
Cisco SPA 301
Press the Flash button. To resume the first call, press the Flash button again.
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3
Using Basic Phone Functions
Using Mute (Cisco SPA 303)
Cisco SPA 303
Do one of the following:
•
Press the Answer softkey.
•
Press the Hold button to place the call on hold and press the flashing green line button
answer the incoming call.
To resume the first call, select it using the Up or Down navigation button and press the
Resume softkey.
Using Mute (Cisco SPA 303)
When Mute is enabled, you can hear other parties on a call, but they cannot hear you. You can
use this feature on the handset, speakerphone, or headset.
•
To toggle Mute on: Press the Mute button. The LED is lit.
•
To toggle Mute off: Press the lit Mute button.
Ending a Call
To end a call:
•
Press the EndCall button (Cisco SPA 303).
•
If you are using the handset, hang up.
•
If you are using the speakerphone, press the Speaker button (Cisco SPA 303).
•
If you are using the headset, either press the Headset button (wired) or replace the handset
(wireless) - Cisco SPA 303.
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3
Using Basic Phone Functions
Transferring Calls
Transferring Calls
You can perform three types of transfers:
•
Attended—You call the person to whom you are transferring the call and speak to them
before transferring the call.
•
Blind—You transfer the call without speaking to the other party to which you are
transferring the call.
•
Voicemail—You transfer the call to another’s voicemail so that the caller can leave a
recorded message.
Performing an Attended Transfer
STEP 1 During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial
the number.
STEP
2 Enter the number to which you want to transfer the call.
STEP
3 Do one of the following:
•
To transfer the call without waiting for the other person to answer, press the Trnsfer
softkey after the call begins to ring. Then hang up. (If you hang up before the second
call rings, the transfer fails and the first call is disconnected.) If you misdial, press the
EndCall softkey, then the Resume softkey to return to the original call.
•
To transfer after speaking privately to the other person, press the Trnsfer softkey at
any time during the conversation.
Performing an Unattended (Blind) Transfer
STEP 1 During an active call, press the bxfer softkey.
STEP
2 Enter the number to which you want to transfer the call and press dial. The call is transferred
with no further action required on your part.
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Using Basic Phone Functions
Redialing a Number
3
Performing an Transfer to Voicemail
STEP 1 During an active call, press xfer2vm.
STEP
2 Enter the number to which you want to transfer the call and press Dial. The call is transferred
with no further action required on your part.
Redialing a Number
To redial the last number called, press the redial softkey.
To redial a recently-called number:
STEP 1 Press the Setup button.
STEP
2 Scroll to Call History and press the Select softkey.
STEP
3 Scroll to Placed Calls and press the Select softkey.
STEP
4 Choose the call you want to return and press the Dial softkey.
NOTE If the call was from an outside or long distance number, you may have to edit the call before
returning it. Press the EditDial softkey to edit the call and use the softkey buttons and keypad
to edit the number.
Viewing and Returning Missed Calls
The LCD screen on your IP phone notifies you if a call came in that was unanswered.
To return a missed call:
STEP 1 Press the Setup button.
STEP
2 Scroll to Call History and press the Select softkey.
STEP
3 Scroll to Missed Calls and press the Select softkey.
STEP
4 Choose the call you want to return and press the Dial softkey.
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Using Basic Phone Functions
Using the Intercom
3
NOTE If the call was from an outside or long distance number, you may have to edit the call before
returning it. Press the EditDial softkey to edit the call and use the softkey buttons and keypad
to edit the number.
Using the Intercom
You can use the intercom soft key to automatically connect with a remote extension.
To automatically connect with a remote extension:
STEP 1 Press the Intercom soft key.
STEP
2 Dial the number you wish to intercom to and then press Dial.
If you are receiving an intercom call, the phone rings, then automatically connects to your
speakerphone.
Forwarding Calls — Online Setup
You can forward all calls, forward calls when the phone is busy or forward calls when there is
no answer.
To enable online call forwarding:
STEP 1 Log on to your Virtual Office Online dashboard at http://virtualoffice.8x8.com
STEP
2 Select the Settings button, and then select the My Rules tab.
STEP
3 Update your Call Forwarding Rules and press Save.
You can return to Virtual Office Online at any time to update your Call Forwarding Rules.
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Using Basic Phone Functions
Forwarding Calls — Phone-based Setup
3
Forwarding Calls — Phone-based Setup
NOTE 8x8 recommends using Virtual Office online call forwarding (Forwarding Calls — Online
Setup, page 32) instead of phone-based call forwarding so that your call forwarding instructions
are stored online instead of on your phone. If you set your call forwarding rules on your phone,
they will not be in effect if your phone is disconnected from an Internet connection.
When you will be away from your phone, you can forward all calls to another IP phone in your
phone system. You may be able to forward calls to an external number such as your home
phone number or cell phone number, if allowed by your phone administrator. For outside
numbers, be sure to include any digit that is required to access an outside line.
Forwarding All Calls
STEP 1 Press the cfwd softkey.
STEP
2 Enter a number to which to forward all calls; for example, your voice mailbox, another
extension, or an outside line. For an outside line, be sure to enter any access code or area code
that is required.
STEP
3 Press the EndCall softkey. The LCD screen displays the information about the call
forwarding.
NOTE Disable Call Forward All by pressing the CFwdAll softkey.
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. The screen
indicates that the call is incoming, but the phone does not ring. The unanswered call is handled
according to your normal settings.
•
To activate Do Not Disturb, press the dnd softkey. The LCD screen indicates that Do
Not Disturb is turned on for your phone.
•
To deactivate Do Not Disturb, press the -dnd softkey.
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Using Basic Phone Functions
Placing a Three-Way Conference Call
3
Placing a Three-Way Conference Call
To initiate a conference call:
STEP 1 During an active call, press the conf softkey. The first call is placed on hold, a second line is
opened, and you hear a dial tone.
STEP
2 Dial the second person’s telephone number.
STEP
3 When the second person answers, press the conf softkey again. All three parties are connected
in the conference call. (You can cancel the conference by pressing the EndCall softkey before
connecting the calls, then press the Resume softkey to resume the original call.)
NOTE When you hang up, the other two parties are disconnected.
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Using Basic Phone Functions
Using Conference Bridges
Using Conference Bridges
A key business tool, the conference bridge allows users with an extension and voicemail
passwords to schedule and manage conference calls.
Basic functionality includes the ability to create and log into conference bridges. There are
also administrator modes that allow calling out and dropping parties from the bridge.
Conference bridge supports up to 20 connected callers. An unlimited number of conference
bridges can be in session at the same time.
To call into a conference bridge:
STEP 1 Press the confserv softkey.
STEP
2 Follow the Conference Bridge voice prompts.
Conference Menu Options
Enter a Conference - (Option 1):
STEP 1 Enter your extension then press #.
STEP
2 Enter conference ID then press #.
STEP
3 Please record first and last name then press #.
Create a Conference - (Option 2):
STEP 1 Enter your extension then press #.
STEP
2 Enter your password then press #. (Voicemail Password)
•
Create a conference that expires in 2 weeks press 1
•
Create a non expiring conference press 2
•
Create a conference with a custom expiration date press 3
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Using Basic Phone Functions
Using Conference Bridges
3
Delete Existing Conference - (Option 3):
STEP 1 Enter your extension then press #.
STEP
2 Enter your password then press #. (Voicemail Password)
STEP
3 Enter the conference ID you want to delete then press #.
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3
Using Basic Phone Functions
Using the Phone Directories
Using the Phone Directories
Your IP phones provide several different types of phone directories, depending on the phone
model and what the system administrator has set up for the company.
In general, the phones provide the following types of directories:
•
Personal Directory—The personal directory provides a place for you to store and view
frequently dialed numbers. You can also dial numbers from the directory.
•
Corporate Directories—8x8 Virtual Office provides a searchable Corporate
Directory.
Using Your Personal Directory
To access the Phone Directory, press the dir softkey, or press the Setup button and select
Directory.
To add a new entry to the directory:
STEP 1 In the Directory screen, when New Entry is selected, press the add softkey.
STEP
2 Use the keypad to enter the name of the directory entry. Press the number key multiple times to
move to a different letter under that number. (For example, to enter “Mary,” you would press 6
and then pause (for M); press 2 and then pause (for A), press 7 three times rapidly (for R), then
press 9 three times rapidly (for Y). Use the delChr softkey to delete letters, the <<< and >>>
softkeys to move one character to the left or the right, or the clear softkey to clear the entire
name. When finished with the name, use the navigation button to go down to the Number
field.
STEP
3 Enter the phone number, including any digits you must dial to access an outside line and the
appropriate area code, if necessary.
STEP
4 (Optional) To change the ring type for the caller:
a. Press the option softkey.
b. Scroll through the available ring types.
c. Press the play softkey to play the selected ring tone or the select softkey to assign that
ringtone to the person whose number you are adding to the directory.
STEP
5 Press save to save the entry.
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Using Basic Phone Functions
Using the Phone Directories
3
Using the Corporate Directory
To use the corporate directory:
STEP 1 Press the Setup button and select 8x8 Virtual Office.
STEP
2 Scroll to Corp Directory Listing and press Select.
To search the corporate directory:
STEP 1 Press the Setup button and select 8x8 Virtual Office.
STEP
2 Scroll to the Corp Directory Search and press Select.
STEP
3 Input last name, first name, and/or location and press submit:
STEP
4 In the results, scroll to the desired entry and press Dial to dial the contact.
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Using Basic Phone Functions
Using the Call History Lists
Using the Call History Lists
To use the Call History lists:
STEP 1 Press the Setup button.
STEP
2 Scroll to Call History and press the Select softkey.
STEP
3 Scroll to the Call History list that you want to view:
•
Redial List—Shows the last 60 numbers dialed from your phone.
•
Answered Calls—Shows the caller ID of the last 60 answered calls.
•
Missed Calls—Shows the last 60 missed calls.
STEP 4 To call a number in the list, scroll to an entry and press the Dial softkey to dial the number. Press
the Edit Dial softkey to change the number before dialing. Press the Cancel softkey to exit.
NOTE If the call was from an outside or long distance number, you may have to edit the
call before dialing it. Press the EditDial softkey to edit the call and use the softkey
buttons and keypad to edit the number.
Deleting All Numbers from the Missed Calls, Received Calls, or Placed
Calls List
STEP 1 Press the Setup button.
STEP
2 Scroll to Call History and press the Select softkey.
STEP
3 Scroll to the list from which you want to delete all numbers and press the Clear softkey to
delete all numbers from the list.
STEP
4 Press the Exit softkey to return to the previous menu. Press the Cancel softkey to return to the
main screen.
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Using Basic Phone Functions
Accessing Voicemail
3
Accessing Voicemail
To access voicemail, press the Messages button on your phone. Your phone administrator
should configure your phone with the correct voicemail number so that pressing the Messages
button automatically dials your voicemail system.
Recording Calls (Virtual Office Pro Users Only)
Call Record On/Off is available to Virtual Office Pro users.
To turn on Call Recording during a call:
STEP 1 Press the right navigation button to find the record soft key.
STEP
2 Press the record soft key.
You will see a "Recording is ON" confirmation message on the phone screen.
To turn Call Recording off:
STEP 1 Press the exit soft key.
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4
Using Advanced Phone Features
This chapter describes how to configure advanced features on your IP Phone. It contains the
following sections:
•
Creating Speed Dials, page 42
•
Customizing Your LCD Screen, page 43
•
Updating Your Ring Tone, page 45
•
Advanced Procedures for Technical Support Personnel, page 45
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Using Advanced Phone Features
Creating Speed Dials
Creating Speed Dials
You can configure different types of speed dials:
•
You can assigned unused line buttons on your phone to act as a speed dial.
•
You can create speed dials assigned to a number, that, when pressed on the keypad,
dials the number assigned to it. You can have up to 8 of these speed dials. Each speed
dial can be a phone number, IP address or URL.
Creating Speed Dials on Unused Line Buttons
STEP 1 Press the unused line button and hold down for three seconds. The Define Speed Dial window
displays.
STEP
2 Enter the name for the speed dial.
STEP
3 Press the Down Arrow key to reach the phone number field. Enter the phone number and
press Save.
STEP
4 After creating the speed dial, it displays next to the line button. Press the line button to use the
speed dial.
Creating Numerical Speed Dials
STEP 1 Press the Setup button.
STEP
2 Select Speed Dial.
STEP
3 For a new speed dial, scroll to select an unused speed dial (marked with Not Assigned). To edit
a previously existing speed dial, select it.
STEP
4 Press edit.
STEP
5 Enter the number to assign to the speed dial and press ok.
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Using Advanced Phone Features
Using Speed Dials
Using Speed Dials
To call one of your configured speed dial numbers, either:
•
Open a phone line and press the number on the phone keypad for the speed dial, then press
Dial.
•
Press the Setup button, select Speed Dial, choose the number, and press Dial.
Press the unused line button you have configured for a speed dial.
Customizing Your LCD Screen
You can customize your LCD screen in several ways.
Changing the LCD Screen Contrast
To adjust the contrast of the LCD screen:
STEP 1 Press the Setup button.
STEP
2 Scroll to LCDContrast and press Select.
STEP
3 Use the navigation button to adjust the LCD screen contrast:
STEP
•
To decrease the contrast: Press the Left navigation button or Down softkey.
•
To increase the contrast: Press the Right navigation button or Up softkey.
4 Press the save softkey.
Configuring the Phone Screen Saver
You can enable your phone’s screen saver and specify its appearance and the amount of time
for the phone to be idle before it begins.
To configure your screen saver:
STEP 1 Press the Setup button.
STEP
2 Scroll to Screen Saver Mode and press the Select softkey.
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Using Advanced Phone Features
Customizing Your LCD Screen
STEP
4
3 To change the status of your screen saver:
a. Scroll to Enable Screen Saver and press the Edit softkey.
b. Press the Y/N softkey until the desired option appears: Yes to enable a screen saver or No
to disable this feature.
c. Press the OK softkey.
d. Press the Save softkey to save your changes.
STEP
4 To specify the amount of idle time that can elapse before the screen saver appears:
a. Scroll to Screen Saver Wait Time and press the Edit softkey.
b. Clear the displayed time by pressing the Clear softkey.
c. Enter the idle time period in minutes by pressing numbers on the keypad.
d. Press the OK softkey.
e. Press the Save softkey to save your changes.
Turning on the Screen Saver Immediately
To immediately turn on your phone’s screen saver without waiting for the specified Screen
Saver Wait Time to elapse:
NOTE The screen saver must be enabled in order to immediately activate it.
STEP 1 Press the Setup button.
STEP
2 Scroll to Screen Saver Mode.
STEP
3 Press the activ softkey.
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Using Advanced Phone Features
Updating Your Ring Tone
4
Updating Your Ring Tone
Each extension of your phone can have a different ring tone. You can also create your own ring
tones.
To change a ring tone:
STEP 1 Press the Setup button.
STEP
2 Scroll to Ring Tone and press Select.
STEP
3 Use the Up Arrow key or Down Arrow key to choose the phone line for which you want to
change the ring tone.
STEP
4 Scroll through the ring tones. To hear a ring tone, press the Play softkey. To choose a ring tone,
press the Select softkey.
NOTE To reset the line’s ring tone to the default, press the Default softkey.
STEP
5 Press Exit to close the screen.
Advanced Procedures for Technical Support Personnel
Technical support personnel may need to view information about your phone or phone
activities. Follow these procedures if instructed to do so by technical support person who are
assisting you.
Viewing Status Information and Statistics
To view status information and statistics:
STEP 1 Press the Setup button.
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Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel
4
STEP 2 Choose from the following options:
•
Network: Use this menu to view information about the network, including WAN
connection, DHCP server, IP address, MAC address, domain name, subnet mask,
default router, DNS servers, and TFTP server.
•
Product Info: Use this menu to view information about the phone, including model
number, serial number, software version, and call control protocol.
•
Status: Use this menu to view information about the phone activity, including status
messages, network statistics, and call statistics.
Rebooting, Restarting, and Resetting a Phone
If required, you can reboot, restart, or reset your phone. You should not do so unless directed
by your phone administrator as this can negatively affect your phone’s function.
To restart your phone and reboot the firmware:
STEP 1 Press the Setup button.
STEP
2 Scroll to Reboot and press the Select softkey.
STEP
3 When the confirmation message appears, press the OK softkey to confirm or press the Cancel
softkey to close the message without rebooting the phone.
To restart your phone:
STEP 1 Press the Setup button.
STEP
2 Scroll to Restart and press the Select softkey.
STEP
3 When the confirmation message appears, press the OK softkey to confirm or press the Cancel
softkey to close the message without restarting the phone.
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Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel
4
To reset your phone to the factory default values and reboot with the settings from your phone
system (Cisco CME):
!
CAUTION If you choose factory reset, you will return the phone to the original factory settings and will
erase ALL current settings, including the directory and call logs. It is also possible that your
phone extension will change.
Important: Resetting your phone to the factory default is not recommended unless you are
working directly with a member of the 8x8 Support team. Your phone will no longer be
connected to 8x8 service if it is reset it to the Cisco factory default.
STEP 1 Press the Setup button.
STEP
2 Scroll to Factory Reset and press the Select softkey.
STEP
3 When the confirmation message appears, press the OK softkey to confirm or press the Cancel
softkey to close the message without resetting the phone.
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A
Where to Go From Here
Cisco provides a wide range of resources to help you and your customer obtain the full
benefits of the Cisco Small Business SPA 303 IP Phone.
Support
Cisco Small Business Support www.cisco.com/go/smallbizsupport
Community
Cisco Small Business Support www.cisco.com/go/smallbizhelp
and Resources
Phone Support Contacts
www.cisco.com/en/US/support/tsd_cisco_small_business
_support_center_contacts.html
Cisco Small Business
Firmware Downloads
www.cisco.com/go/smallbizfirmware
Select a link to download firmware for Cisco Small
Business Products. No login is required.
Downloads for all other Cisco Small Business products,
including Network Storage Systems, are available in the
Download area on Cisco.com at www.cisco.com/go/
software (registration/login required).
Product Documentation
Cisco SPA 300 Series IP
Phones
www.cisco.com/go/300phonesresources
Cisco Small Business
Communications Systems
www.cisco.com/go/sbcsresources
Cisco Small Business
Cisco Partner Central for
Small Business (Partner
Login Required)
Cisco Small Business IP Phone SPA 303 User Guide (SIP)
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48
A
Where to Go From Here
NOTE Other Cisco-provided documentation may be useful as a reference, but it often refers to features
that are supported only on specific plans of specific providers or PBXs. It also may exclude
some cloud-provided services for your business that are provided by 8x8, Inc. This document
has been modified by 8x8 to specifically include the features supported and provided by 8x8
service. Generic Cisco documentation may not be accurate when used with 8x8 service.
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