Download Customer Service FAQS

Customer Service FAQS
What are my payment
options?
Visa, Mastercard, American
Express, Discover, certified
checks or money orders,
and C.O.D. We also accept
company checks on mail
orders from churches,
schools and institutions. ALL
public school and government accounts are due 30
days from invoice date.
Please Note: ONLY public
school and government
accounts are eligible for
an open account with
copy of Purchase Order.
Call for details.
(Some states require that we have a completed credit application
before an open account can be established.)
Is my privacy protected?
Yes. We will never sell or divulge your name or
personal information to any outside source.
Do you accept C.O.D.?
Yes. However, a $6.00 per order COD fee is
charged on all C.O.D. orders. We pack all
orders in as few cartons as possible to reduce
shipping costs. A call in advance of your
C.O.D. order will likely save you money!
How is my order shipped?
We use FedEx, UPS, and motor freight for
speed and reliability. Express overnight delivery
is also available for rush orders. Most orders
ship within 2 hours after receiving your order.
Rush orders can be expedited within 2 minutes.
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What about
Purchase Orders?
We accept Purchase Orders on a pre-approved
basis. Call your Catalog Sales/Consulant at
800-925-5776 for approval before phoning or
faxing your order.
What if my order
is damaged?
DO NOT accept packages that show external
damage. Refuse them and they will be returned
to us. Upon receipt, we will replace the damaged
item with a new one. Open all packages and
inspect for damages and shortages. If concealed
damage is found within 5 days, call your sales
person. Report all defective or incorrect merchandise to us at 1-800-925-5776 within 5 days
of receipt.
What is your return policy?
We have a two-week return policy. If you are
dissatisified with a product, call us within 14
days of receipt for a return authorization and
other details. All returns MUST be in original,
undamaged, new condition with warranty
card, literature, packing, etc. All returns are
subject to inspection and a maximum 25% restocking fee. Sorry, no returns accepted on
smoke machines or fluid, lamps, software,
videos, books, screens, video projectors, or
Special Orders.
Why do you tell us to always
call for best price options?
We are bound by vendor agreements to publish
only the manufacturer’s agreed-upon price,
which is known as M.A.P. However, because
we purchase in large volume, we are able to
offer significant discounts that are less than our
advertised prices. Our position as the top dealer for many of our vendors also enables us to
offer you better pricing than we are allowed to
advertise. Thus, to get our best prices, it is
always wise to call us first.