Download Altigen AltiServ TM 4.5 Specifications

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Database
Element
Definition
Type
GMTOffset
Offset to GMT time, includes daylight
savings, in seconds; ex: Pacific
Summer time 22500
LONG
LocalDay
8 digit number representing date
LONG
Format:
yyyymmdd
LONG
0 = Sunday
ex: 20040608 = 06/08/2004
DayOfWeek
Day of the week
Specification
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
WGNum
Workgroup Number
LONG
CurNumAgent
Cfg
Total Agent configured to the WG
LONG
CurNumAgent
UnStaff
Total Agents Un-Staffed (Snapshot at
EndTime)
LONG
CurNumAgent
Logout
Total Agents Logged Out (Snapshot
at EndTime)
LONG
CurNumAgent
Error
Total Agents Error (Snapshot at
EndTime)
LONG
CurNumAgent
Busy
Total Agents Busy (Snapshot at
EndTime)
LONG
CurNumAgent
NotReady
Total Agents Not Ready (Snapshot at
EndTime)
LONG
CurNumAgent
WrapUp
Total Agents Wrap-up (Snapshot at
EndTime)
LONG
CurNumAgent
DNDFWD
Total Agents DND/FWD (Snapshot
at EndTime)
LONG
CurNumAgent
Available
Total Agents Available (Snapshot at
EndTime)
LONG
CurLongestQT
ime
Longest Queue Time (Snapshot at
EndTime)
LONG
CurQLength
Number of calls in Queue (Snapshot
at EndTime)
LONG
74 CDR Manual